Excellent Experience and Amazing customer service
I went with Scarboro Mazda because my husband has a Mazda so ideally you want to keep the same car brand in the family .The level of customer service I got from the staff I dealt with Ryan ,Kevin and Rob was beyond amazing ,throughout the whole experience no stone was left unturned great job guys keep up the good work ..
Thank you so much for making my first experience a memorable one :)
Lydia F Soares
Its a good platform to get an idea about the new car’s quotation,.
It was the most pleasant car purchase in my life .Staff of Scarborough Mazda are professional and highly knowledgeable .They answered all my questions.
hank You Sandra and Kevin for your assistance .
Ewa and Jerry
We drove from Stoney Creek to Scarborough to buy new cx 5.Will do it again for my next Mazda .Honest people professional service with knowledge .We got assistance of Sandra and Kevin .Thank You for you professional help and explanation to question we asked.
Ewa and Jerry
I tried numerous times to obtain information from the rep at this dealership but it was only after calling a few times did I actually receive any information. In addition, the information I did receive was in error so had to be corrected.
Althar and Kevin of Scarboro Mazda on Lawrence were simply awesome. I have never been treated with such honesty and kindness from nay car dealership. (And I've been to a few) I highly recommend Scarboro Mazda. If you live in Mississauga I advise you to come all the way to Scarborough just for the excellent customer service. I was having some issues with approval for my car and Kevin Ho went out of his way to help me. He literally extended himself for me. No one has ever done that for me before in any business I went to. Altaf Khan made sure I got what was right for me. I had included a lot of other stuff (add ons) that was unnecessary but Altaf not wanting to see me spend money in vain told me what I should keep and what I should let go of. He wasn't trying to make money off of me. He genuinely gave me advise. I felt like I was buying a car from a friend and not a dealership. I love my 2018 Mazda 3 GT and thank you Scarboro Mazda, Kevin Ho and Altaf Khan for such an amazing experience purchasing my new car
Salesman Duong test drove a 2015 Mazda3. Duong was very knowledgeable and no pressure as I stated I was looking for a car for my daughter and would need to check out other cars. We looked at other cars Mazd6 and CX9 for my friend. Duong was willing to build a relationship for a next meeting if we decide to come back
Recently bought a car from Scarboro Mazda. Originally I was unsure what car I wanted as there were many options in my price range. The sales associate Ihsan was extremely helpful and helped me make a decision on a well kept 2012 civic after test driving multiple other cars. The owner Sam was also great and walked me through the process of purchasing a car. Overall I am very happy with my purchase and the service I got at Scarboro Mazda!
Bought a used Ford F 150 from them. The experience was phenomenal. I broke my wipers and Matt took care of me really well! Sam was really helpful too. Highly recommend.
I went to this location to check out some of the options they have last week. Jackson answered a lot of my questions. Although I didn't end up buying anything, I really enjoyed his enthusiasm and professionalism, he was very knowledgeable on the cars I had in mind. Would definitely go back or recommend my friends to look for Jackson.
I can honestly say that I've had an extremely pleasant experience buying my 2019 Mazda CX-3 at Scarboro Mazda on Nov. 21, 2019. Everyone was warm, welcoming, and quite accommodating. My sales associate, Ryan Kim, was very helpful in every aspect of the purchase for the vehicle. He was very thorough and informative with every question my boyfriend and I had about the vehicle. Ryan definitely spent a considerable amount of time with us, and for that I am very grateful.
I have had my car now for about a month and I am incredibly happy with my decision to make my purchase from Scarboro Mazda. I have been to various other dealerships beforehand, and none of them have been this accommodating. I can honestly say that Scarboro Mazda and Ryan Kim, their sales associate, have provided me with an unforgettable experience.
If anyone is looking to purchase a Mazda (and you definitely ought to) then I would highly recommend Scarboro Mazda!
These people always have a good deal. I have got 3 cars from them over the years, used and new, and they always had great service and bottom prices. Highly recommend to anybody.
Amazing experience at every level. Scarboro Mazda definitely delivers a quality experience. My sales associate, Sandra was extremely helpful and knowledgeable. She made sure to address all of my questions and concerns. Sandra, David, Rob and Gian worked diligently and professionally to ensure that I was both happy and satisfied with the new vehicle I was purchasing. Definitely worth the trip and time to visit Scarboro Mazda for your next vehicle. You will be listened to, guided and cared for when looking for a vehicle. Make sure to check them out.
I have just recently financed a 2019 Mazda 3 from Scarboro Mazda. The staff went above and beyond to meet my needs and make sure that I got every bit of information necessary. Ryan went out of his way to explain everything with precision and was very outgoing and made me feel very welcome. He knew exactly what he was talking about. Kaye was very kind and helpful, she made sure that I understood everything and made sure that absolutely everything was in order from the beginning of my visit up until the very end. Gian did an outstanding job explaining the features of the vehicle and very helpful during the test drive and everything that followed. These three individuals are great at what they do and will make you feel like family as soon as you step in. Outstanding service and people.
We were interested in purchasing the CX-5 unfortunately our salesperson did not return our phone calls. Enough said. Having said that Jake took responsibility and we decided to 'started over'. Some times stuff happens and we decided to press on after talking to Jake. The second time was a charm we received excellent customer service.
I genuinely had a great experience purchasing my Mazda in Scarboro and working with Sandra on the agreement. I use genuine as the key word because I could see on her face how genuinely excited Sandra was for ME when the deal for my trade in Mazda 3 for a new Mazda 3 was accepted. I was the last customer of a very busy Saturday but there was this personal touch Sandra put into getting me into my new car that she knew I would love. 3 days later when I came to pick up the car when I was being serviced by Kaye (finance) and Gian (hope I have the spelling right, delivery), Sandra made sure to come over to see how everything was going which again reinforced my experience of not feeling like 'just another customer'. I've since also received calls from Gian and Sandra to see how my first couple of days in the new car were going. The whole trio were fantastic. Sandra is a star that Mazda is lucky to have at the front of the lines in their store.
Excellent service!!!
My husband and I bought our first car here earlier this week. Sandra from the dealership was very helpful and wonderful to talk to. She provided us with all the information that we needed for a young couple buying their first car. She even left me a birthday gift in the car when I picked it up. All and all an awesome experience!!!
Great experience ! Sales consultants all do the same job its all about whom you want to work with and my answer is Ryan from Scarborough Mazda. Ryan not only invests time in understanding the customers requirement but also suggests the right option considering the need, the budget and also the practicality aspect. He dint try to oversell any of his products instead helped me pick the right Car and the right add ons. special mention to his friendly approach and patience ! Cannot complete this review without mentioning Jake the sales manager and Kaye the finance manager who helped me throughout the process ! Big cheers to Scarborough Mazda team and Ryan specially !
I the vehicle I wanted to purchase and in the ad said 1.5% financing so I sent an email to confirm if this is correct the sales representative said yes so I went to visit Scarborough Mazda when I get their the sales representative said 1.5% for 12-36 months, why not initially tell me this in my email to begin with. I asked about Apple play as it wasn’t in the vehicle I wanted so I ask is their anything we can do about the price, the sales rep said “No were not making any money and I’m purchasing a Demo” so that got me thinking seriously a 2017 with 40,000k is NOT a Demo a demo has very low km’s. When getting my deposit back they wanted to charge me for repairs on a vehicle I was no longer purchasing, The story is never the same at this place and I definitely don’t want to do business with them let alone give my money to someone I don’t trust. Thanks but no thanks don’t lie to a customer just to make a sale.
I had a great experience purchasing my first new car here. Ryan Kim helped me from start to finish, providing excellent service and showing me the ins-and-outs of the vehicle. He was very accommodating and even helpful to answer any questions I had after my purchase was complete.
I had an excellent experience buying my Car at Scarboro Mazda. All the staff were helpful and kind. My salesperson Ihsan, was extremely helpful and answered all my questions and concerns. Rob and Sam were also very helpful, and the transaction went very smoothly, thanks to them. I look forward to having my car serviced at Scarboro Mazda.
Wow what an experience !!!! Scarboro Mazda hands down is the best car dealership. The entire staff were welcoming and friendly. They all went above and beyond to make you feel at home. Bryant Gaudette is a fabulous sales man. He helped us find the perfect vehicle and I couldn’t be happier. He needs to be cloned and is an asset to the dealership. I wish there was a 10 ⭐️ star rating because that’s what he deserves.
Make sure you see Matt at service if you have to go in. Best so far. Any little problem I had he took care of it with the utmost of professionalism. Personally think he should be running the service department. Every little thing was taken care of and he got me a coffee. Magical experience. Only reason I put 4 is because I came in prior and didn't have a great experience with another service person. Go to Matt.
[updated] Ryan was very helpful throughout the process. Even after the sale, he continuously checked up on me.
After a couple of months, unfortunately, I got into an accident. However, Ryan and Amanda from the dealership took care of me at real time. They kept the dealership open until I was able to drive my car in for repairs (was way past operating hours—11 pm)
Amanda was the best. She kept me calm and made sure to let me know the correct process of dealing with reporting the accident etc. She kept me updated with the progress of my car until it was released.
Scarboroa Mazda is definitely on top of their customer experience game!
Bryant was more than helpful, really took his time and effort to find me the right car. He really understood my positions and what i really wanted. Also most salesman would fool and push you just to make a sale but not him he cares more of what you really want/need in a car. Highly recommend Bryant.
Thanks so much to Andrew and Kevin for making my experience buying a new car super easy. Both were really personable, and informative. Looking forward to dealing with then again! Definitely ask for them if you're looking to get a new ride!
Great service with courteous staff. Ted was professional, patient, and did a great job answering all my questions. Kaye went above and beyond in helping me out as much as she could. Highly recommend!
This is an interesting dealer. They are definitely polite and overall have good customer service. But whenever i brought our family car in for service they always found a number of expensive repairs. I suppose this is their job to find problems with cars, but to make things more odd, whenever i said i would get the repairs done elsewhere, they would quickly drop their price for the job by about 20 - 30%.
I am not sure what this means, but its worth getting a few quotes because i always found this dealer to quickly come down in price for service when i presented them with other options i had.
Great service and people. Hiren was my sales consultant and he did a great job at explaining the whole process to me and went above and beyond to get the car ready for me. Kevin the finance manager was also great in providing me with information and a good price. Definitely recommend buying a car here.
We've been driving Mazda's since 2008 and last week Andrew was quick and really helpful in getting us into a 2019 Mazda CX5 GT Turbo. He is a no BS type of guy, friendly, and works quick. We picked up our car two days after seeing him and it couldn't have gone smoother. Great team overall at Scarboro Mazda.
Very happy with my service at this dealership. Manager Stephen was able to provide me 100% satisfaction. I was able to finish safety recalls on my car quick and efficiently. They also run a shuttle service to pick and drop you in case you have to leave your car for an extended period of time and that was extremely useful for me. Would 100% recommend their service
If you're looking to purchase a car, go ask Ryan Kim to help you! You won't regret it.
Ryan was absolutely amazing from the moment I met him. The test drive was fantastic and the questions he asked shows that he truly cares about his customers. He was very knowledgeable about all aspects of the car and went above and beyond to meet my needs. He also stayed way past his work shift so we could get everything finalized. Such great work ethic and customer service! Throughout the hours he spent helping me, he was super patient, kind, informative and honest.
He also constantly kept me updated about delivery date and time as well!
Ryan Kim is definitely one of the best sales consultant I've ever dealt with. Would highly recommend him to anyone!
Rob Putin, the finance manager who walked me through all the payments was also fantastic. He was professional, funny, and clearly explained every detail so there was no confusion. Another top notch employee of Mazda!
If you're looking to purchase a car, go ask Ryan Kim to help you! You won't regret it.
Ryan was absolutely amazing from the moment I met him. The test drive was fantastic and the questions he asked shows that he truly cares about his customers. He was very knowledgeable about all aspects of the car and went above and beyond to meet my needs. He also stayed way past his work shift so we could get everything finalized. Such great work ethic and customer service! Throughout the hours he spent helping me, he was super patient, kind, informative and honest.
He also constantly kept me updated about delivery date and time as well!
Ryan Kim is definitely one of the best sales consultant I've ever dealt with. Would highly recommend him to anyone!
Rob Putin, the finance manager who walked me through all the payments was also fantastic. He was professional, funny, and clearly explained every detail so there was no confusion. Another top notch employee of Mazda!
Amazing Amanda, Collision department - she is a true professional who listens to you passionately and understands the situation. Her attention to detail is very impressive - always lays out all the options available and then offers help in understanding the same. She is always ready to advocate for her clients. She goes above and beyond her "job" , very friendly and empathetic. She made us feel extremely comfortable, put us at ease which was very important for us when we were involved in an a accident. Thank you Amanda.
This was my first time my wife and I were buying a car. It could not have went any smoothly with sales rep Ryan Kim by our side! We could not have asked for more with his excellent service to get us through our first big purchase. He made sure we left with a smile before leaving the dealership whether we came in to do paperwork or to test drive a car. Ryan has been an amazing person to work with and I have never experienced a sales rep like Ryan. Mazda, you have a very special employee with a lot of potential for the business and that is Ryan Kim. 10/10
Came to Scarboro Mazda looking for a new car and was able to get into a 2019 Mazda 3 GT. Ryan Kim was amazing from the start and gave us any information we needed. Also, when issues arose after I had picked up the car, Ryan was only a phone call away and extremely helpful. Thanks Mazda and thank you Ryan.
Do yourself a huge favor and ask for Ryan Kim when you are entering this dealership. Hands down the best salesman i have ever come across at any car dealership. He has patience and is beyond helpful, truly puts his client first. Even after i have driven off the lot - Ryan is always readily available to answer my calls with any questions i have about my car. Being a first time car owner - he has made this milestone for me truly memorable.
Don’t go to Scarboro Mazda. They are like buy the car right now. It’s not a biscuit that you can buy on the spot. We need some time to think all about the instalment and the insurance. I would go to some other Mazda retailer rather than going to the Scarboro Mazda.
Kudos to Tim C and Stephen W for helping me out when it came to replacing my 2015 Mazda 3 infotainment system that was out of warranty. Service was great and timely. Will continue to get my car serviced at Scarboro Mazda.
Scarboro Mazda has looked after my cars for almost twenty years. I keep returning to Scarboro Mazda for new car purchases and for maintenance because this is a super dealership with a stellar service department. Service staff are approachable, hard working, and knowledgeable; they work hard to get their clients back on the road quickly and safely. I wouldn't take my car anywhere else!
Excellent customer service by Gian. He was very patient in handling all my queries and explained everything well. I wish I had met him at sales as he takes care of car delivery! Overall experience was good in purchasing a new car.
I don't like the experience of buying a new car; this one was about what I expected. Got a good tour of my car. But the salesperson asked me to give a 5 star rating on the post survey because it was worth 'thousands' to him. Maybe I would have given him 5 stars. But because he asked me to give 5 stars I said I probably wouldn't. So guess what? I never got the survey. Followed up later and was told the survey expired.
Also had to keep bugging him to get my loyalty discount for my trade-in, which I eventually got 2 months after the sale.
I've just bought a nice 2018 Mazda3, replacing my beloved 2006 one. The sales person, Saad, was very helpful, knowledgeable and very kind during the whole process to make my decision. Alongside him were sales manager Jake, who has ensured that the all details were in place to my satisfaction. Highly recommend this place for your next Mazda purchase!!!
If you want to get a car here!! go and meet Gian , Jake and Kevin. They will get you! a one I just bought a cx5 they were really cool! and helped me in all possible ways they could! Thank you guys!
I recently purchased my first car at Scarboro Mazda. Thank you to Kevin Ho and Sam Huang for all your help. A special shout out to my salesman, Jackie Yan, for making me feel at ease throughout this whole experience. Given that I bought a used 2013 Mazda 3, they all made sure that I was properly taken care of, and they went above and beyond to make sure the car was up to par.
Bought my first car at Scarboro Mazda and had a great experience. I was helped by Ryan Kim as soon as I came in, and he helped me get into a 2018 Mazda3. Throughout the process he informed me of everything I needed to know and more, connected me with all the resources I needed, and kept in touch with me after. I’d recommend him and the rest of the team here to anybody.
Bought my first car at Scarboro Mazda and had a great experience. I was helped by Ryan Kim as soon as I came in, and he helped me get into a 2018 Mazda3. Throughout the process he informed me of everything I needed to know and more, connected me with all the resources I needed, and kept in touch with me after. I’d recommend him and the rest of the team here to anybody.
I was very skeptical of buying a new car from a dealer as I’ve always bought used privately. I started shopping around by comparing prices at various Mazda dealerships but the impression I got from David Lopez was the best. Throughout our conversations he was transparent and patient with me as I questioned everything. His sister, Sandra, assisted me with two test drives and was very pleasant and helpful explaining all of the vehicle functions.
The negotiating process was straightforward and fair and in the end I felt I had been treated as a valued customer. Overall, I had a great experience at Scarboro Mazda and I will continue to go there in spite of it not being the closest Mazda dealer to my home. Thanks David, Sandra and Kevin.
I have been a customer of this dealership since I purchased my first Mazda 3 in 2007. I just picked up my second Mazda 3 and and had another positive experience. The entire staff is friendly, knowledgeable and helpful. My Salesman Ted was very professional and a caring individual to work with. I recommend this dealership for their sales & service personnel.
I recently bought a car at Scarboro Mazda and had a great experience. The sales manager, Michael was amazing, he went above and beyond to make my experience positive. He personally handled everything with the purchase of my 2019 Mazda CX9. The team was meticulous in their details and were always respectful. Michael was professional and very helpful. The sales people that I worked with, Guan, Andrew, and Kevin were friendly and understanding of my needs. They made me feel comfortable and made the process easy.
With the excellent service I received, I wouldn’t hesitate to recommend Scarboro Mazda to anyone.
We had been regularly getting oil changes at this dealership and no one ever mentioned how there was an odd staining on the body of the car coming from the side mirrors. When I brought it up, they searched for past recalls and found that there was a reported issue and to resolve it, the entirety of the side mirrors (including housing) on both sides would need to be replaced. They said it would take a month for the part to ship but no one followed up with me for 2 months and I eventually had to call back to follow up.
Fast forward to actually installing the mirrors, my partner picked up the car and didn't realize that the driver side mirror adjustment mechanism was not functioning until he was nearly home. When he called the dealership, they said that they were closing soon and they would call back the next business day. However, no one followed up.
I brought the car in for an oil change and to have the broken mirror examined. The employee told me I'd have to come in again and they'd call me when the part arrived. He calls me a day sooner than expected to tell me that the part had arrived but when I returned with the car, they discovered it was the wrong part so I would need to come in another time.
I get a text a day later saying that the part had arrived and whether I could come in for noon that day. I was unable to because I had to be at work so my partner worked from home so he could follow up with getting the mirror repaired. He called the dealership in the morning and they said they didn't have time to fit us in despite the text message and that they'd call us back to see what they could do. No one follows up so my partner calls back at 3pm and they tell him they could bring the car now but would need to leave it for a couple of hours which was not an option at this point since my partner had to pick up our daughter.
The following week I had to return to the dealership to finally fix the mirror and with all the frustration I assumed they would have made sure that the mirror worked. I turned out of the dealership and was waiting at the light. That's when I tested the mirror and of course it still wasn't working correctly. So I turned around back to the dealership and told them it wasn't working and they said they had to order another part to fix the mirror.
My partner calls them to sort out the issue and employee had the audacity to infer that I broke the mirror within the 2 minutes I had driven out of the dealership and back. Then my partner had to come in AGAIN to actually get the mirror fixed. Also, during one of the many times I had to come in, I overheard them tell a customer at the counter that they didn't have the part they needed after they dropped their car off already.
There is definitely a serious lack of attention for detail in the service department. The amount of times we had to come in to fix a defect on the car was absolutely appalling. I can't believe the lack of care and customer service we received during this whole experience.
Had a great experience in buying my first car with Mazda Scarboro. Kevin Ho, Michael and Rob Putin were all great and made the process as easy as possible. But a special shoutout to Ted Chung who was very helpful and amazing during this experience, whether it was assisting, keeping me updated during the sale and after the sale. He was fantastic. I really couldn’t be happier with the people involved in this process. Great dealership
This review is on behalf of my parents who recently purchased a car from this location:
"I must start by saying that we are Mazda fans. We had a 2000 Protege, a first generation Mazda 3 2004, and now we bought our 3rd car - the crowned Mazda 3 GT SKYACTIV. The buying experience of this car was the best by far from Mazda because of the sales specialist Rob Putin. Do not be misled by his last name - he is nothing like the president of Russia. He is funny, knowledgeable, and spends a lot of time with his clients. He spent a lot of time explaining the SKYACTIV technology, test driving several car models with us, and avoided pressuring us into buying a car in any way. He did not try to force higher prices or unneeded packages unto us. Now we practically consider him family.
P.S. When you test drive the car, let him drive it for you first so that he can demonstrate Mazda's capabilities. Did I mention the great price that we got for the car? "
It was very a great first time experience at Scarboro Mazda. In fact it was my best experience among the other two Mazda dealerships that I dealt with before. The enthusiastic sales representative- Rob Putin is a great guy who dealt with us with patience and smile right from test drive to finalizing the deal. I made deal for a 2015 Mazda 6. I strongly recommend this dealership.
Excellent dealership. I had the easiest vehicle-buying experience ever last week when I walked in to get some information after hearing about a seasonal promotion. Within about 2 hours, I had agreed to purchase a car for a great price. Jason was efficient and realistic in creating an excellent deal for me, and I was sold. Highly recommended dealership!
I would like to positively commend Frank Zhou, the sales representative, for the purchase of my 2014 Mazda3 GS yesterday.
As soon as we walked in, he approached us and provided friendly and helpful service. Throughout the entire process. he was patient and professional as he conversed expertly in Chinese to my parents and English to me. He explained everything in detail, from new license plate administration with Service Ontario to the ins and outs of car ownership transfer. We also had an excellent time during the test drive and felt like we experienced the full performance of the car. It was a fun ride!
We found the usually stressful dealing process to be quick and smooth with Frank. We felt like he gave us a great value for the car!
All and all, I was very happy with the customer service we received from Frank and I would definitely recommend Scarboro Mazda to my family and friends.
Bought a Mazda 3 a few days ago, and am very happy. Rob Putin was the salesman. He was patient (this is my first car purchase in Canada) when I probably asked the same questions. For an industry that is known for being pushy, I felt comfortable during the sales process. The financing and discussion of warranty (not with Rob) was a little more stressful, but probably nothing out of the ordinary. Rob was very upbeat and once the car was bought, was celebrating with my wife and I, which is quite an accomplishment for someone who will be supporting Italy in the 2014 World Cup.
Previous reviews say they were told they would get a gift for reviewing. I was asked if I would mind reviewing, but have not been given any incentive to do so.