Terrific service from Ron in sales . Ron was accommodating in accepting the average purchase price of my CX-5 according to Unhaggle, despite the fact that Mazda no longer lets the company bid directly with Unhaggle. This is my second CX-5, and I must credit the service department as part of the reason for my return.
Marc Bourassa
I recently bought a CX5 sport trim. Kyle made it such a smooth and pleasant experience of buying a new vehicle. Kyle has in-depth knowledge of the product and explained all my questions in simple language. If you looking for a new reliable vehicle, I would highly recommend you to visit Mazda in Sarnia and ask for Kyle. You will be treated well!
I just bought a new Mazda and I absolutely love it. I had a great experience with Glenn (sales man) he was amazing, answered all my questions and was very helpful. I would definitely recommend coming into Mazda for your next vehicle.
Would 10/10 Recommend, great dealer ship to deal with super nice and very helpful. Everything was done super fast yet still very professional! I got to work with Glenn who was super nice and helped me a lot. This was my first brand new car and I didn’t feel I was getting treated different for being a young women. They treated me with the same respect as anyone else , which from other dealer ship didn’t get the same respect as say my father had. Thank you for everything Mazda !
Bought my first mazda from Glenn. The experience was amazing from start to finish.
Just purchased my first vehicle today with the help of Sarnia’s Mazda salesman Kyle. I am beyond thrilled with my new Mazda CX-5 GT. Thank you for all the time, ongoing communication and excellent product. Loving my new wheels 🚗
Glenn was amazing to work with! Super friendly and incredibly knowledgeable on the vehicle. Fast and easy process! Would definitely recommend going in and talking to Glenn when looking for your next vehicle!
Went in two months ago and put a deposit down for a new cx9. Called to follow up on status of order and was told no order was made and they can’t get in what I wanted. No one called to tell me this and they acted like this was my fault as I wanted something specific. When I put my deposit down I was not told there would be an issue with my order and that it would be ordered right away. I dealt with two salesmen and the manager. The customer service was non existent. They could care less about your business so take it elsewhere.
Looks nice never once in or Met
staff will find out if someone would like me too
Had a memorable experience with auto house Mazda and Glenn as we got our first car in Canada from here(Mazda3 Sport). We highly recommend this place to everyone and truly appreciate the service offered by them especially Glenn Cottam
Great place to buy new & used cars and trucks. The pricing was good too on the vehicles I was looking at.
Purchased my first ever car which happened to be a Mazda 3 from Auto house Mazda Sarnia.
Very seamless and quick process. Kyle and Glen were both very responsive and made me feel comfortable.
Kyle has really good customer handling approach. 5 star services!
Today I picked up my brand new CX5. Best service ever. Kyle is the best! Always so friendly. Always so helpful. Love the dealership. Absolutely love my new my car. Thank you.
Very impressed with the friendly service. Stick to their word and talk to you about the problem before proceeding with the job. Not waiting long at the front and clean comfortable waiting area.
The service staff is so friendly, accommodating and are great at communicating and explaining what’s being done to your car and finish their work very quickly. I have always really enjoyed bringing my Mazda to be serviced here. The sales staff not so much. I’ve tried purchasing a new car from them twice. Firstly, they had no working printers for over 2 years because I could never get any information on their offers to bring home with me. I was told both times to write down what they were going to offer me if I wanted to compare the difference financing options. Secondly, the gentleman I’d have to deal with would lie to me about the numbers. When I would confront him on his “math mistakes” he’d become condescending and defensive. I ended up going to London to purchase a Mazda.
Just bought a used vehicle from Glenn Cottam on November 9, 2021. He was a pleasure to work with, professional, knowledgeable, and pleasant! He kept me updated and answered all my questions promptly. He is the person you want to deal with in Sarnia!! 5 🌟🌟🌟🌟🌟thanks again Glenn!
I had been car shopping for three months, and at the end of the day I choose to go with the Mazda CX-5. It is a great car, and I typically expect to have to haggle to get the price right. That wasn't the case at Auto House Mazda. Kyle Wiens provided a great price off the bat, and was very accommodating as we were able to get the deal done almost 100% over the phone due to a COVID situation in my home.
Just purchased our first Mazda. Our salesman Kyle was awesome to deal with, and made the process stress free and seamless. He took the time to explain everything about the car, and ensured we where entirely satisfied. We will be returning in the future for our next vehicle.
Friendly knowledge salesman. Took a couple cars for a test drive and was given great service.
Today about 1:15pm my husband stopped in as he needs to buy a vehicle shortly. We bought a car here in the past, service has never good but the car was. So a heavy set short male salesman came out and my husband asked about a car and Inquired about rough payments. He said “ what do I look like an Abacus? “ Well maybe let that smart mouth salesman that non helpful comment cost him a sale today! Learn to deal with people in a respectful way. No one has time to deal with that. Mazda’s will never be bought at our house.
Being a younger man, most dealerships didnt take me seriously pulling up to the building in and old beat-up truck. Auto house mazda was professional from start to finish. Very very pleased with the service i received. Talk to Kyle if you need a new vehicle. Hes the real deal
Excellent care of my vehicle. I recommend their service department
Great experience Glen and Kyle did a great job making the car buying experience great and affordable recommend them
I have bought my last 2 cars, both Mazdas from this wonderful place. Both my vehicles were one owner, return customers to this dealership too. To me that says a lot. They made financing a breeze both times and I am completely converted to a Mazda owner now! Zoom zoom! There is nothing better than feeling like the company you make a big purchase from cares about you being 100% satisfied.
Glenn has been awesome to deal with! Went in to look at a car test drove it and took it home within 24 hours and couldn’t be happier with the service.
Purchasing your first vehicle is stressful enough - let alone during a pandemic! That is what our son faced along with consistent disappointment in the numerous visits to our local Toronto dealerships. Guess what dealers, you need customers more than they need you! As a certified customer experience professional, I was floored at the ignorance of some dealers who could not care less if you were armed with all the facts, market research and comparables in the area and not listening to our car buying needs. My son worked hard for over two years to save 60% of the car's value and we were set on getting good value and great service (while hoping to help him start a credit history).
Then we found Kyle at Auto House Mazda. It felt like Kyle transported himself into his teen days and transformed the car buying process into a positive, COVID safe, seamless and best experience. He was patient, explained every step of the process and even ensured that the brakes were in top shape for delivery. He explained that he would not want anything less if it was his son - now that is customer experience done perfectly! It was a 4 hour round trip drive for us to come to beautiful Sarnia and we would do it all over again - in fact, we will skip the hassle locally and make the trip out to Kyle for our next purchase. It was absolutely worth it.
Understandably after we found our perfect vehicle, it was a pleasure to tell the other dealers to stop harassing us as we gave our business (and future loyalty) to Auto House Mazda.
bought a car yesterday from Glenn, service was excellent! Price was great! also great with communication! would highly recommend to anyone that this dealer is great to buy from!
Just went in when I needed a new car. Glenn was so helpful and he spent a lot of time explaining all of the options I had and he helped me pick the best one. He was very kind to me and was always very quick to respond to all of my questions even after the purchase of my new car. Any issues or concerns I’ve had, he’s been so quick to help me and respond to any questions. This is my first time buying a car and he made the experience so great!
Best place to purchase a vehicle from! Glenn made my entire vehicle purchase easy and stress free. From calling Glenn on the phone to test driving and finalizing the purchase on my Grand Caravan GT, I could never have been happier. Well worth the drive from brampton. Will gladly purchase another vehicle from this dealer without thinking twice.
My family bought a car from these guys and a peice fell off of the door. The manager here said he would take care of it because we had the vehicle not even a month, and it was still under warranty. Out of no where, a couple weeks later after dodging our phone calls and ignoring us, we finally got a hold of him only for the guy to say "yea sorry i changed my mind" because he decided in his mind it was our problem and it was not an accident. Who in their right mind does that? Awful customer service. If the car is under warranty they should do something about it but the people here clearly don't care about their customers. The least they could do is fix the door. Very stingy. I won't be reccomending these guys to anybody.
Just bought a used vehicle from them ,the service was great ,Glenn was very good to deal with ,highly recommend him , no pressure at all .the car was spotless when we picked it up . This is a very good dealer would buy again from them for sure .
Happy with there service department and the customer service of the receptionist, the last couple visits I find my car comes out of the shop a lot dirtier then it was when it goes in, I keep my car immaculate on the inside and outside, recently spent several hundred dollars on a ceramic coat.
I always find oil stains in my interior and hood when I come to get the car which is frustrating but understandable considering the oil change, what really annoys me is the sheer amount of bird droppings that are on my hood went to pick up the car,
I just feel like it's good customer service that when somebody drops 30k at a dealership and faithfully goes back for maintenance that they at least try to keep the car in as good of condition as it was before it came.
Just my two cents, great service, just wish more care was taken while the dealer has my car. The difference between a 3 star and a 5 star, will update if it improves.
WORST SERVICE!!!SAVE YOUR MONEY!!.I went here to fix my Flat tire but the guy(Prefer not to mention) just told me that it just got a rim leak and charged $55 to fix that and soon after couple of days I started noticing air leak again. When I went to the proper service centre they told me that Tire got a small hole on it which was causing the leak. Stay away from them when it comes to Service.
Very friendly and great service. They made me feel at home and I love that they called later to see how my vehicle was doing.
I dealt with Kyle and Ken during the purchase of my new CX-5, and they were both great to deal with from start to finish. Knowledgeable and very helpful - I will definitely be recommending them and Auto House Mazda to others. - Marc
We bought our car here 11 years ago and have being using them for all our services since then. The staff are AMAZING!!! They are always friendly, remember you personally and even squeeze us in on short notice when something pops up unexpectedly. The service department guys (I mostly deal with the 2 Johns) are kind enough to always let us know ahead of time when we have a big service coming up so we aren't blindsided financially and ask when I book my appointment if I will need a ride home so I need not wait long when I arrive. Janina (who usually calls for my follow up survey) is beyond sweet! Once we drive our 2008 Mazda 3 into the ground we completely plan on buying our next Mazda from the awesome folks at Auto House Mazda!
Our 2015 CX5 just blew it's engine. Brought it to Mazda. Turns out there is a Technical Service Bulletin for a faulty oil pump, and we are 2 months outside of the powertrain warranty. Dealership appealed to corporate for "After Warranty Assistance" but our request was denied (on Christmas Eve no less) to even split the repair. Last Mazda we'll ever buy.
Absolutely the worst place to deal with. Amateur salesman, and no support after the deal. I bought a used vehicle from them, there was a rear blinker out at the time of sale that wasn’t fixed upon delivery so it’s clear they don’t take performing a safety seriously. Had it in once after the fact and it was apparent that they didn’t even look at it, I ended up fixing it myself. The incompetent manager offered to fix it but gave me the run around on scheduling the repair. STEER CLEAR of theses hacks!!!
It's a great place to buy a car. Staff, service and a friendly face, always to greet you. Come and check it out.
Knowledgeable service team.
The guys at Mazda were top notch.
Kyle was who i dealt with. amazing to deal with from start to finish.
only issue i have is i cant put 6/5 on google reviews.
Very caring, knowledgeable and fair in pricing and have done small things for no charge many times, get us in quickly
First service of my new CX-5, felt they could have at least washed it, as they did at Proberts in London.
So far so good, great service, upfront pricing and great location. Time will tell how the Mazda 3 Sport GT will hold up, but enjoying the new wheels. Thanks Auto House Mazda...
The service department is beyond exceptional. They explain everything they do, why they do it, and even show you the parts they replace or take out and take you through how things are working vs how they should work. Just a super awesome group of people! :)
Very happy with my recent purchase. The customer service with Kyle & Chris was great. I would definately recommend dealing here.
Absolutely sickening service.
Over the top sales pressure
Had the nerve to insult me and belittle me
Purchased a new vehicle from Autohouse a week ago. Our salesman Kyle was extremely helpful, no pressure and very knowledgeable about the vehicle we ended up purchasing.. The owner/manager a few days later solved a minor problem by looking after it personally. If the vehicle is as good as the customer and sales service at Autohouse I will be a returning customer. Kudos to Autohouse and their staff. I believe this is the best new vehicle purchase experience I have ever had.
Simon rock's👌
Ron and Chris at sarnia Mazda where so great. This was my first time buying a new vehicle and they made it so easy and stress free. They listened to the needs I had for a new vehicle. They found the exact model, colour and all the features I wanted very fast. They are very pleasant and easy to talk to in person and over the phone and helped me Through the process even when I was away for a week for work over the phone. I'm so happy with my purchase and would recommend working with Chris and Ron at sarnia Mazda to my family and friends
Great Experience at Auto House Mazda! I bought my first Mazda 3 weeks ago. It was a CX-5 and by far it was the best value out there and I love driving it too! Zoom Zoom! Thanks to Ron and Chris for making my car buying experience the best I ever had.