I booked a test drive and Rob Jung helped me for this. He was very knowledgeable, and he also followed up a few days later. I didn't buy Mazda in the end, however I had a good impression and was almost sure that if I replace our second car I'd come back.
A very good dealer. I especially thank Eliot for helping me through the lengthy process of test drive and financing. He listened to my requirements, provided great suggestions whenever I needed and helped me get a great deal suiting my financial conditions. I also thank Andrew, the finance manager for all the help and long communications over phone and emails. Both of them made the process very smooth for me.
This will be my 4th Mazda and decided to upgrade from 3 to SUV CX5 and absolutely LOVE it!! Many thanks to Adam Jaklewicz who made it happen for me and be in new vehicle within a week! Amazing service and I would highly recommend him! Special shout out to the service dept and rest of staff here, always exceed my expectations, very friendly and of course tasty coffee :)
Excellent dealer/ services provider and proficient, friendly team,
I purchased my wife Mazda 3 and recently purchased a 2016 CX5 and I absolutely like this dealer ship and also my car also! A huge thank you to Amar, who was my sales consultant. He is professional, friendly, courteous and attentive. Amar took the time to answer all of my questions. He is very knowledgeable and showed me all of my options, before creating the best deal possible. I had visited another dealership prior to Mazda Richmond Hill and did not have a very good experience. However, from the moment I walked through the doors at Mazda Richmond Hill, I was greeted by friendly and helpful staff. Thanks Amar for making the purchase of my CX5 a wonderful experience! And thanks Mike , manager, and Andrew, financial manager, for their considerations and kindness.
Very,very bad experience at Avanta Mazda Richmon Hill.
Just bought a used Mazda Hatchback and I'm very pleased with the car and the service. The car was provided in good condition with a new set of tires and brakes, and despite some scuffs on the exterior, these were buffed out and waxed so as to be virtually unnoticeable on delivery. Farzam Abdi helped us through the buying process along with Mike the sales manager. Coco was incredibly knowledgeable and excited to assist with payment and warranty options - she is an asset to the team. Who knew buying a car could be this enjoyable!
Based on Mazda of Richmond Hill's excellent reputation, we ended up travelling quite a distance to receive service at this Mazda dealership. We were not disappointed! The moment that we walked in, we were greeted and felt very welcomed by this friendly staff. Andrew Currie, the General Manager, was extremely helpful, knowledgeable and accommodating. He was patient throughout the whole process without any pressure. Coco Li, who organized our financing was also extraordinary. She put in a tremendous effort in explaining all of our options and answering our questions. All in all, this was the best experience that we have ever had in purchasing a vehicle. We cannot say enough good things about the Mazda of Richmond Hill dealership.
This is one of the best Mazda dealerships in town. i dealt with Brendan and Financial Service Manager Shahram, they were both very professional, honest and available to answer any of my questions even after i got my car. i highly recommend this dealership.
Alex and Coco made our pre-owned car purchase an absolute pleasure! Definitely would not hesitate to not only recommend Mazda Richmond Hill, but also purchase from here again in the future.
Thanks so much!
Myself and my wife came to Richmond Hill Mazda checking one of the cars they had advertised online. It was a great experience from start to finish as Alex treated us very well and handled all subsequent details so all we had to do was come back and get the car. Brent in the Used Car Office was excellent as well. I would not hesitate to recommend or repurchase.
My family and I arrive to the dealership later than we expected and 20 min before closing time, we were aware and prepared to return without inquiring for a car. We were gladly surprised when Alex helped us, he literally went out of his way to answer our questions and delivered a satisfying customer experience. We will definitely come back just because of the customer service.
My family and I arrive to the dealership later than we expected and 20 min before closing time, we were aware and prepared to return without inquiring for a car. We were gladly surprised when Alex helped us, he literally went out of his way to answer our questions and delivered a satisfying customer experience. We will definitely come back just because of the customer service.
Got my first car here and everyone was very helpful during the process. Super nice people! Highly recommend this dealership.
Excellent customer service. Brendan and Shahram especially! Would recommend this dealership to everyone I know, and will continue to purchase my cars through Mazda of Richmond Hill!
No nonsense approach. Friendly. Parking is a bit inconvenience but not impossible. Deal can be negotiated if one is serious about making purchase.
Mazda of Richmond Hill is simply the best Mazda dealer in town, just got my 2020 CX5 GT and its so great, many thanks to Andrew Currie and Ben for a great deal.
Had a great experience with Richmond Hill Mazda and recommend this location if you’re looking for a Mazda product.
Great service with returning my Mazda 3 Lease and picking up a new CX-9.
My buddy ended up purchasing the Mazda 3 from them.
Headache free for both of us. Process was smooth and professional.
I bought a used car from Allan Metty@ Mazda Of Richmond Hill. The delivery date was two weeks from the day we made the deal. He dropped the ball and delivered the car late. I picked up the car drove home and the next day the battery was dead and the tire was flat. I fixed the tire and called Allen about the battery. I also spoke to Andrew Currie GM. After playing phone tag with Allen for a few days he told me I was on my own regarding the battery. And that because I got a good deal the dead battery is not their issue. I can only assume Andrew is on the same page as Allen. In conclusion don't trust this dealer .Your stereo typical used car sales person. And apparently this Mazda store does not care about customer satisfaction. And that $100 is worth more than a happy customer and potential future sales.
Bery bad business practice 👎🏻
Update:
After Allen messaged me and before Andrew left voicemail today I took my car to a local shop and had a battery installed! How is it two “managers” from the same store are not moving in the same direction?One said you got a good price so no money left for a battery, the other tells me to bring the car in and we will help you. Too bad this was not addressed properly the first time I asked Allen for help on the 23rd ! Now I have an additional $150 out of pocket because of this game they play to avoid any impact on their profits!
I picked up my Mazda 3 this week. My experience was amazing. Brendan my salesperson, and the management staff were all very great. Greeted me and were very respectful. Thank you very much guys.
Mazda of Richmond Hill delivers! Emad helped me with the car selection and went above and beyond to get me the deal I was looking for. This is my 3rd vehicle from this dealership and the service has been nothing short of amazing. Will definitely return for my next vehicle!
With honesty and confidence I would not hesitate and have not hesitated to refer family and friends to Mazda of Richmond Hill when looking for a new vehicle. My experience dating back to July of 2016 when I purchased my first vehicle (Mazda 3 GT) has been seamless. The professionalism, care and transparency starting from Andrew Currie and team in management and sales right through to Ted Patsakos and team in service has not gone unnoticed and continues to deliver beyond expectations, whether it’s for a regular service check or a vehicle concern. The least I could do is show brief recognition where it is well deserved.
I had a great experience here, buying my Mazda. Staff are helpful, polite, and friendly. Brendan is the sale representative helped me to buy my car, he is professional, helpful, and so friendly. I highly recommend this dealership and Brendan as well. Thanks.
All the sales staff were friendly, polite and professional. Michael went out of his way to find the car with the specifications we were looking for. The sales team at the time of purchase made the process go smoothly. All communications were prompt and friendly. I definitely recommend this dealership. Thank you!!
This is my favourite Mazda dealership to service my car at. I have been to a few Mazda locations and none are like this one. The manager Ted is super hard working, friendly and made the whole experience better. He really knows what he's doing with his cars and I really trust the location and his employees.
Very happy with the service team here. But avoid Reza Maki of the sales team if you value your time. I had a better experience at Toronto and Maple Mazda, and will go to them in the future to purchase a vehicle.
Was told I needed to spend hundreds of dollars for a "brake service" to keep the warranty valid. Next visit they tapped me on the shoulder, quietly took me to the back room, and told me my 1.5 year old car needed 2k worth of brakes - and that brakes are wear and tear and not under warranty.
I even got blamed for my driving habits- even though brakes last 10+ years on my German cars.
The staff were great and really friendly and helpful. Soheil and Ben are the best in their field. They truly guided us through the process, and we enjoyed the time and the purchase we had. I hope the car is also the same way. It has been great so far. Thank you guys.
Recently moved to the area and it was my first time servicing my car at this location. Overall I was pleased with the service. I felt I was presented with clear information on the status of my vehicle. I appreciated the extra time taken to discuss findings and whether any recommendations they had were actually necessary. I was asked about previous servicing and driving history to help explain how some of the findings could be mistaken and was given the freedom to defer any additional work until I had the opportunity to review the findings on my own time. Not once did I feel pressured to authorize additional work or repairs. It is a shame they don't have shuttle service on the weekends but switching to this location saved me a 40 min drive where I would have been stuck anyway. They do offer great fresh ground coffee and access to WiFi.
I did regular maintenance with them a couple of times and had great experience. These are good people. They are meticulous. I rarely like dealing with dealership but this one is the exception.
Not honest people! Be careful if you have your car there for a service...
I was there for my previous oil change service about 2-3 months ago. After the service was done, the manager (of service department?) came to me and told me the brake fluid is darkened and should be replaced. The cost of such a service was around $120. I told him I will replace brake fluid in my next service.
I took my car to a Canadian Tire auto service yesterday for oil change. I specifically asked them to look at the oil brake and let me know if there is anything wrong with that. Long story short, they told me that there was nothing wrong with the brake fluid and it was not discolored at all! Also, the costs of oil changing with them was about $10 lower than this MAzda dealership.
In conclusion, the auto service of this dealership tries to rip you off.
The only positive comment I can give them is that their lounge is comfortable and coffee was good as well!
My sales rep. Aria worked with me patiently and professionally to make my final decision on my selected model, a CX-5. Other staff at Richmond Hill Mazda also were very cooperative. Overall, It was a good experience.
Probably the best "Getting a new car" experience of my life. Very easy going staff. Gautam Shah guided me perfectly from the inception of my desire for an MX-5 to the delivery of it yesterday. Get your car here, or track down Gautam, you won't be disappointed.
Probably the best "Getting a new car" experience of my life. Very easy going staff. Gautam Shah guided me perfectly from the inception of my desire for an MX-5 to the delivery of it yesterday. Get your car here, or track down Gautam, you won't be disappointed.
Probably the best "Getting a new car" experience of my life. Very easy going staff. Gautam Shah guided me perfectly from the inception of my desire for an MX-5 to the delivery of it yesterday. Get your car here, or track down Gautam, you won't be disappointed.
Thank you again for all of your help and your absolute professional, thorough and efficient service. I am very impressive by Jing’s honesty, dedication, and knowledge demonstrated. Completely happy for this purchase experience.
Thank you to all the wonderful people at Mazda RH for helping me find my first car! You all were all so friendly, professional and accommodating. Special thanks to Brendan P and Alan G for making it an exceptional experience. Buying a car can be intimidating but if these two are helping you, I guarantee you're in good hands. Thanks again!
Everyone was so friendly and easy to do business with. The salesman was professional and quite knowledgeable about the vehicle we were looking at. They worked within our budget and made our purchase go quite smoothly. I’d definitely recommend anyone going here if they’re looking to buy a vehicle.
Recently bought a used Mazda 3 from this dealership, overall great experience with fast and professional service. Salesperson Farshad and Financial Manager Ben were friendly, patient, and eager to help - even staff not directly involved in the sale were available to answer questions. I highly recommend Mazda of Richmond Hill, and I'm very happy with my purchase.
Just got my 2018 Mazda 6 GT from here today . It was a wonderful experience from start to finish. Shahram , the Asst Sales Manager, heard about the challenges i was facing and made the extra effort in helping me out. Salesman Alan was really really honest and helpful in choosing the right vehicle for my needs , and the necessary follow up processes that had to be done on the car. I would really recommend the outlet for those of you who are planning to look through used or new cars . Thanks to the Mazda of Richmond hill team for making the whole process an unforgettable one .. :-)
Overall experience with the guys on the floor was great! Even though we know there job is a sales person, we honestly felt that they went out of our way to help us with our purchase and spent with us as much time as needed to make sure everything is clear. We felt their sincerity and saw their humanity behind their actual jobs. Thanks a lot everyone for your help!
Very friendly and laid back service. No pressure applied like felt elsewhere on our hunt for a car. Alan was brilliant, very knowledgable, honest and approachable. On hand and quick to reply to many questions asked. Overall great service, finance guy Ron was brilliant too super friendly and down to earth
Mr Farshad helped out my sister in law and brother get their first family car at an excellent price and very fast and professional service, Thank you Mazda, your team is Awesome! Keep up the good work!
Recently bought a used Mazda CX5 from this dealership. JP was my sales associate and he was one of the most genuine and helpful associate I've met. He took care of my family and I, in every aspect from start to finish, with the utmost patience. Staff and managers at the dealership were all kind and service is excellent. It had a laid back atmosphere with no pressure. Would recommend this dealership to anyone looking for a Mazda.
Hello all,
I feel very thankful to Richmond hill Mazda for after sales services. Mr.Ted such a nice gentleman! and Nazrul and all other staff members are very helpful and polite.I recommend this place for used or new vehicles.. Cant go wrong! Best ... Swati
Brought in my car for service and had an unexpectedly wonderful experience!! My cooling fan stopped working, hubby wanted to change the part himself, so originally I went here to purchase the part. Spoke to Troy Persaud, he provided the part price, showed me a diagram of the part and answered all of my questions. At the end, Troy mentioned that service could also install the part or at least perform a diagnosis to make sure I needed this correct part. Extremely pleased I listened to him as it was a different part needed and now my car is running smoothly! Thank you Troy for going above and beyond and the Service Team! Would highly recommend
I had a great experience at this location. Reza, the associate who dealt with me, was wonderful. The staff at this specific location are great. Even people not involved in my specific sale were there to help. I strongly recommend the service from this location. This is the second Mazda I purchased from this specific dealership.
Met Nasir for the first time today and he sold us a car for our daughter! He was super nice, a very fair deal (we had been shopping) and now we can't wait to get our new car! Super Team at RH Mazda. I would highly recommend! Sincerely, Jeff
Great team of professionals, everyone is making you feel at ease, and welcomed; they respond and accommodate to your needs and preferences so at the end you feel really happy! I would recommend this dealership vs others (from experience), because no matter if you made a deal or not, you feel like you became a member of their “family”, where everyone is eager to help you in a genuine way.
Thank you!
I had been looking online for cars for a while. Finally I found some cars at Mazda of Richmond Hill. Went to check them out and with help from Alan and Ben I purchased my first car. Everyone was friendly, patient and really helpful. Great communication, supportive and remains available for questions after purchase. I am very happy with my service. Thank you!
Had an amazing experience with Mazda of Richmond Hill! With below average credit and extreme anxiety - in came the help of sales associate Alan Metty and finance associate Ron Lake. They got me a better deal then I ever expected at this point in my life and we even had some laughs along the way. Awesome customer service. Made sure all my vehicle needs were met for pick up day. I was driving a gorgeous new car within a WEEK on an affordable, stress free contract. Thank you so much for your help guys. Would highly recommend this dealership to anyone!
Excellent place with exceptional service.
I am sincerely thankful to the staff of Richmond Hill Mazda for the service they provided to me about 10 days ago. Specifically, I would like to mention the names of Adam Jaklewicz (Sales and Leasing Consultant) and Ted Szilagy (Sales Manager). I was transferring my existing lease to someone and was going to take up a new vehicle. Adam and Ted made every effort to make the whole process smooth and hassle-free and they really did it! Thank you again, gentlemen! Hope to see you soon as the term for my second car is approaching the end!
Hello Mr. Serpa and future Mazda Customers,
I want to share a little bit about my recent experience at Avante Mazda. My wife had an accident a few weeks ago with the kids in the car. Fortunately they came out of the accident with only a few bruises but it did affect them quite a bit emotionally. Our previous car, a 2008 Mazda3 kept them safe but was a write-off.
The accident forced us into being in the market for a new car. After quite a bit of research and comparing a few models within our price range, the 2014 Mazda3 once again seemed like the best option for us in terms of price range, safety ratings, fuel consumption and overall customer reviews and ratings.
A neighbour mentioned to us that Avante was an excellent dealership. We did some research on pricing and then made contact with Anne-Marie at the dealership. Anne-Marie introduced me to Gautam Shah on a Monday during my lunch break to start the conversation and to learn more about the models and options available to us. I was so pleasantly surprised during our first meeting. He was nothing like the “horror story” car sales people you often hear about. Gautam was extremely approachable and immediately made me feel comfortable, like someone we could trust. After landing on a specific model and set of options, Gautam set us up for a test drive for that same evening.
My family visited the dealership that evening. Shortly after our arrival, Gautam greeted us and took us to the car that was ready for us to test. Both my wife and I loved our experience with the car. It was a smooth ride, handling was very good and it seemed like an all-around solid, safe and fun car.
Back at the dealership we sat down to discuss pricing and features. At no point did Gautam ever make us feel pressured into buying anything. He did describe all the options, features and benefits in detail, allowing us to make an educated decision as to what we wanted out of this new car. We finally settled on the 2014 Mazda3 GS with the convenience package. We absolutely loved that all pricing was discussed showing full prices instead of surprising us later with lots of extra fees like I've experienced at other dealerships in the past. Although we weren't expecting this new expense in our lives before the accident, we quickly arrived at a price that we felt was very fair for us based on the research we’d done. Gautam had us sign some paper-work (it was after business hours and he never rushed us) and let us know that he would do his best to get the car ready for us soon since our insurance would only cover the rental for a few days.
We got the call on Tuesday letting us know that the car would be ready on that same Friday (well ahead of schedule). We arrived on Friday, quickly filled out the last bit of paper-work and were ready to go enjoy our new car. The photo of us with the bow on the car and the bottle of champagne were very nice touches!
After such an emotional and stressful experience like an accident, the last thing one needs is more stress. Avante Mazda, Gautam Shah, Anne-Marie, the person at reception and any other employees we ran into made our car buying experience a fantastic experience. My wife was actually excited to go to the dealership to see her new car, which was a welcome site after what she had just experienced. Every step of the way was so smooth at Avante! Scheduling our meetings, the test drive, pricing, handling everything for ownership and insurance, the delivery day and even the follow-up email after the purchase with genuine wishes of congratulations and offering to be there for us… it was all so efficient and attentive to our needs.
I will highly recommend Avante Mazda to anyone in the market for a new Mazda. They are not like other dealerships and I mean that as a huge compliment! Thank you so much for taking care of us.
Regards
Nelson Cardoso
I bought my car from Avante Mazda. The people were really nice and the price was very reasonable. The sales rep was straight forward. No bull crap like other dealerships. I will definitely recommend this place to others.
Friendly and knowledgeable staff. Excellent service.
Seems like a very well run outfit.