They were great until after I purchased a "certified" used car.
It's a nice car, but it has some minor issues. No big deal, it is a used car after all. The problem is trying to get them to address any issue. First of all it was extremely difficult booking an appointment. Suddenly these guys who were constantly emailing me before purchasing the car were very slow to respond.
The car had 2 bad wheel bearings, so it wasn't safe and should have never been certified. Well they fixed one, but not the other, even though while other wheels stay cool, this wheel hub gets scalding hot, so hot that if you touch it for more than a few seconds after a drive, it would burn your skin. Keep in mind a wheel bearing is cheap, but if it fails the wheel can fall off.
I noticed another issue after purchasing. The steering wheel is not straight. With a hoist, it's literally a few minutes to fix. Should be no big deal, right? Their answer was to get it straightened on my next wheel alignment. Talk about setting the bar for service less than low.
The brakes pulsate at high speeds. They said it is probably because it has been sitting. Nope, still pulsates.
I really wanted to like these guys, but I give up, going to get the car serviced elsewhere.
Mazda Tribute, misfire was diagnosed.
Service man called and told me that sparkplugs and coils need to be replaced.
Next day he called me saying that it did not help and main computer PCM needs to be replaced.
He asked 1600$ + Tax.
I refused the offer and found couple used PCM.
First one was with different ID number
Service man told me they copied my data but can’t make it working properly.
Why did they need to copy my data?
All you need is to download the latest software image from Mazda and flash it.
After consulting with someone he told me that board is different and there is nothing they can do.
Do you expect Mazda dealer to know that different board will not work?
I would say “YES”.
NP.
I brought second PCM with the same hardware ID.
Can you imagine my reaction when service man called me telling the same bs.. ?
They copied my data and got “Cruise Control” module so my ABS will not function
I was asking again:
Why do you need to copy my data at all?
Just flash it with latest factory image!!!
The same pause with not understanding what I am talking about…
So here are the charges:
1.2 hours diagnostic --- they probably charge for the first wrong one to replace my recently installed sparkplugs and second one when they determine it was PCM.
Consider most dealer’s services would waive the diagnostic charge if you do repair.
0.5 hours – spark replacement, which was not necessary to do
Attention:
1 hour – coil replacement.
Question: How can you replace sparkplugs without taking coils out?
They just consider customer an idiot…
3 hours – computer flashing.
You can find a lot of video on internet where people do Ford escape PCM flashing for 10-15 min.
And what do I finally have?
About 800$ bill for sparkplugs and coils and 5.7 hours of their labor.
As guys have no idea how to flash PCM properly I will have to visit another service to flash PCM with last factory image.
Conclusion: Absolutely unprofessional service but very professional robbers.
My sister and I had exceptional experience at this dealership. Aaron Cisco listened to all our concerns and helped us determine what exactly is best option based on the criteria we presented. His honesty and knowledge of different car companies saved us plenty of time and money.
I've been dealing with this dealership for the last 18 years for my business fleet. Today, I finally became an owner to two Mazda's for personal use. The exceptional service I have received as a previous business customer continues. Aaron Cisco will give you the best deal possible!! His manner will put you at ease and he will provide you with the all the options to best suit your life style. And when and if you need service on the vehicles Cecily and the service crew will look after you like royalty.
Honestly, I'm am just so pleased with NewRoads Mazda. Keep it up folks-you are all amazing.
They were very knowledgeable! They we also very helpful and thorough in making sure I understood everything as well that they didn’t hide anything from me. Would definitely recommend Mazda to anyone who is getting a new car or even looking for their first car!!
The staff at New Roads Mazda were wonderful to deal with, especially working around the restrictions put in place on their dealership during this pandemic. They answered any questions I had over the phone or email and were quick to respond. They made buying my first car a great experience. I am happy with my purchase from them and would gladly do business with them again!
Great service, awesome sales team and service team.
Have never been more pleased with the services I have been provided when buying a car. The service team has been with me the entire time I've owned my Mazda. They are always willing to help and to accommodate me and my needs.
I would strongly suggest speaking with this team about any needs you have with new or preowned vehicles.
Curtis, Duane and Cecily were extremely helpful with my car issue and very fast as well. They were able to find the issue and were great at communicating. This is my second car that I've had with Mazda and compared to other dealerships I find them extremely willing and helpful. Never had any problems with them. Thanks a lot!
Cecelia in the service department is amazing, always friendly and helpful. They treat me with respect and explain things to me clearly. We bought our car from here and Warren (sales), is wonderful. He always stops by to say hello when we bring the car in for service. I drive in from Barrie because of the staff here (Cecilia and Warren) and the amazing service. We will definitely be coming back to buy our next car here.
Moved over to this location from Maple Mazda because their service phone line always went straight to voice mail, their "car wash" was simply a spray down and the $20 service voucher wasn't valid with oil changes. Regardless, my first service at NewRoads was excellent. Emily was fantastic, friendly and did a good job of managing expectations. Staff and service was very professional. Will likely be moving all of my service work to this location now. Thanks Emily and team.
I’ve taken my one year old CX5 here for 3 regular service appointments and interact with these amazing folks. From my first interaction with Cecily when I drop off my car, to the maintenance performed by Dave, it has been a great experience. I work close by and have relied upon their shuttle service every visit. Doug is such a kind person and always on time for picking me up. Thank you all!
We had a fantastic experience at Newroada Mazda, the entire team was delightful and incredibly helpful, especially Lorenz who walked us through the whole process. He was patient and answered all of my questions over the course of a week or two while I took my time to make a decision, with no pressure felt by them at all, which was greatly appreciated. He was very accommodating, making sure I didn't have to come in unless absolutely necessary, saving me a ton of time and making the process very efficient and enjoyable. It's our first new car and it was a great experience and we are LOVING the car, we've had it for a few months now and it is a perfect fit for us, and Lorenz was a great help in showing us why!
I would recommend any friend to go here and meet with Lorenz.
Thanks so much!
The salespeople are nice and great, they are very helpful for buying a car. But DO NOT use their mechanics for work on your car. Use a trustworthy mechanic instead. They perform the bare minimum of work and overcharge. Among several issues, after having my car serviced there for several years I recently took my car for service at another mechanic who told me that they hadn't changed the air conditioning filters ever, they were solid black!
Cecily Hennessey has been my service adviser for well over 15 years and she is definitely one of the reasons I continue to have my vehicles serviced at New Roads. I am always greeted with a friendly smile and hug and made to feel like a very valued customer. She definitely goes above and beyond to ensure that I have a positive experience whenever I come in to have my vehicle serviced.
Lorenzo & Katie were great! They treated me with such respect & were able to answer all of our questions! I love my new vehicle & loved the bow..it really made it personable & special!
Thank you!
Sherri C
I couldn’t be happier about the amazing service I received at Mazda from all the staff but especially Lorenz. He was awesome. He really listened to what I wanted. I was a bit nervous as I’ve never leased a car but he walked me through everything thoroughly and I felt so comfortable. I highly recommend the NewRoads Mazda dealership and especially Lorenz! Thank you so much Lorenz. I absolutely love my vehicle!
Dear Curtis,
Sonia and I, want you to know that we are very pleased with the quality of service your dealership provided in particular Eddy and Katie.
I consider myself to be a very demanding and discerning customer yet; your team met and exceeded our expectations. Curtis your professionalism and ability to move mountains to provide us with the Mazda we wanted is unmatched by anyone ever. You exemplify the best your industry has to offer kudos to you and your team.
We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
Again thank you.
My wife and I went shopping here yesterday looking for a used vehicle. Lorenz helped us out and he was really great. He took his time showing us all of the available options in our price range, and took us on a test drive. There wasn't any pressure to buy the same day but just really wanted to help us find a good and reliable car.
I would definitely recommend this dealership to anyone if they are looking for a new or used car.
Thanks Lorenz!
Emergency brake light comes on. Called for an appointment and told sorry tire season we are busy, next appointment in 2 weeks. I have been a faithful customer for 5 yrs and ONLY have my car serviced there. Since when do trained mechanics switch tires? Had to call back and express my disappointment with Eric who rapidly told me to come in and found the time to make it happen. Thanks Eric for taking care of your customers.
I’ve been a customer of NewRoads Mazda for over 10yrs as a very happy customer. Every time I go in for service (or to get a new car), I’m always greeted with caring staff (really), expertise service, a great sales team and a few of my favourites. I trust them, absolutely recommend them and look forward to a continuing relationship.
Great work people!!!!
Warren was very helpful and knowledgeable without being pushy, not what I expected from a car salesman. My last experience buying a car 7 years ago was very different! He listened to our needs and quickly located the car we were interested in for us to test drive.
Once the decision was made he handed us over to another team member to sort out the finance.
The whole experience was quick, efficient and painless from walking into the showroom to picking up the vehicle a week later, including the locating and transfer of the vehicle in our preferred colour.
I highly recommend Warren and the team at NewRoads Mazda.
MAC from new roads Mazda was awesome! Very friendly, knowledge, and overall a pleasant to shop for a new car with. Made the process easy and painless! Definitely coming back to shop for a new car with him when the time comes !
Thank you SO much to the amazing team at New Roads Mazda. Lorenz was a true blessing and such a pleasure to work with. He made my first lease experience effortless and stress free. He was available by text message all hours of the day to answer any questions I had! The level of customer service and professionalism he provided is incredible! Thank you to all members of the New Roads Mazda team that made this process so easy! I love my new car and will continue to refer anyone looking their way!!!!
Warren is just the nicest, most occomodating salesperson you could have at a dealership. They have always offered better prices than any competitor. Great products also.
I just got a new Mazda from NewRoads Mazda in Newmarket.
Exceptional experience from sales till car delivery.
Nan the sales guy was very attentive, took his time to explain all the functionality and answered all my questions.
Nice place, they also have a decent area for little ones to play during your car service.
I highly recommend NewRoads Mazda
Lorenz was patient, helpful and supportive. He knew there was interest in purchasing a vehicle but wasn’t pushy at all. In order to help me make the right choice he asked open ended questions and was mindful of all the concerns. Overall a great experience and validates the reason why I chose to purchase another Mazda after 9 years! Thanks for everything!
Getting my used 2018 CX-5 GT in a beautiful metallic grey color in the same day. Enjoying every moment sitting and driving the car on road so far. Each and every time I am done driving and walk away, the CX-5 really makes me want to turn my head back. It is a beautiful car to look at, and a joy to drive. The look, the feel, the ride are just perfection in the segment and in this price ranges.
I would like to thank to Lorenz, Katie, Warren and Garry for your help and support to make my purchase decision come true. Your passion, attitude, and professionalism really make me trust the Mazda brand in general, and the New Roads dealer in particular. My experience with New Roads Mazda is nothing but wonderful. Especially, I would highly recommend the sale man Lorenz for his honest, gentle and kind character, make my purchase experience such a breeze.
I will definitely come to this dealer for my next car purchase in the future for sure.
My experience at Mazda was very positive. I'd like to thank Lorenz for helping me through my vehicle purchase. Very professional and responsive to any questions and concerns I had.
Lorenz was a great help. Helped me get my first car in a Volkswagen Jetta. He was very personable and a great dealer. Highly recommend him to anyone
I just purchased a Mazda CX3 from Newmarket Mazda, amazing, amazing experience!
Lorenz was very informative, understanding, and kind! Thank you for helping me!! Brandon was equally wonderful, helping me make the right choice.
Katie was very knowledgeable with all the financial and warranties, explaining everything to me. Thank you for your patience!
I would definitely recommend this incredible team!!
I want thank Lorenz for his excellent service. His friendly and knowledgeable service was great. Everyone I spoke with was wonderful even when I had been shown how to set the reverse on my new Mazda3. The car is perfect. I would recommend the dealership to everyone.. and the Mazda 3 to anyone looking for a well made and super agile driving car..
Thank you
Jenn
First time to buy Marzda. At first, I just want to look around. Until I met with Sales Lorenz, he is so welcome and have a great patient to solve all the question that I came up with. He is awesome and never give any pressure to you, really makes me feel comfortable! Now I drove my car for three weeks. I really enjoy my new car. Thanks for Lorenz!
Lorenz and Aaron were very thorough, knowledgeable and honest. Made the process very smooth with all the information that you need to make an informed decision. Would recommend them to family/friends!
My sales rep Lorenzo was fantastic. He is extremely knowledgeable about the vehicles. He answered all my questions and walked me through the many options I didn't know how to use. There was no pressure to purchase. He made sure I was comfortable and informed. I highly recommend Lorenzo as your sales rep. I love my Mazda that I would not have except for the help and guidance of Lorenzo.
Now on our third Mazda. Always serviced at the dealership (formerly Dave Wood). Long time service staff Cecily and Eric are fantastic. Newer service staff have been great also. Bought our last car (Mazda5) from Warren 9 years ago and he still recognizes us.
I just purchased a vehicle from the team and had an amazing experience. Fabian, Curtis and Katie were exceptional and I definitely recommend this dealership. It’s hard to find great customer service in any industry today and the team was second to none!
Well done New Roads Mazda. You have a customer for life!
Overall I had a great experience here purchasing a used vehicle. Lorenz was very helpful and accommodating, and the dealership even did some minor repairs that a mechanic had recommended for free. They were also quite flexible on things like extended warranty and deposits.
Excellent service. Emily checked me in and she was an absolute delight to deal with. Jeremy did the safety on my car. It is so refreshing to deal with a mechanic who is friendly, honest and skilled. I highly recommend Jeremy for anyone who is looking for a mechanic.
Just leased my second car from New Roads Mazda. The experience was great as always that I didn’t even need to look anywhere else. Mac is always very professional, honest and fun to work with in selecting a vehicle that suits my needs. Curtis and Katie were also great to work with. I highly recommend this dealership.
Just bought a 2014 Mazda6 from here. The service was amazing from the first time I stepped in there. I was able to get a great deal on an amazing car and couldn’t be happier. I’d recommend NewRoads Mazda to anyone wanting a quality car with great service. Thanks for everything. Special thanks to Mac Reeve for making this possible
Just took home my new BLUE Mazda3 Hatch and I love it!
From the moment I walked into the showroom, everyone was very nice and polite. My salesman, Mac was very knowledgeable and answered every question I had no matter how trivial. He took the time to explain the inside of my car before I left. Mac and Brendan made Pick Up Day of my new BLUE car exciting and fun! I would recommend this dealership to anyone! Thank you for helping me pick the best car for me!
Lisa
Probably one of the best car dealerships in York Region. The sales team there doesn't make you feel uncomfortable, they will work with you to get you the car of your dreams. They're not pushy or try to sell you something that you're not looking for. My sales rep Mac, was highly knowledgeable, friendly and professional at all times. He understood what my needs were, and did an amazing job to meet them. Would highly recommend this dealership, ask for Mac!
Had a great experience purchasing my first vehicle from Mazda. Salesman Mac was very patient and efficient during the whole process and made sure I left happy! Thank you!
Let me preface my comments by stating that the sales person Eddie and the Sales Manager Aaron both acted in a caring and professional manner.
However, my experience with the general manager has left a bitter taste in my mouth.
My daughter traded in a jeep on a 2019 Mazda3, and was given a trade in value of $8000,.The general manager said he would "cut a cheque for $8000". However, the trade in allowance was later listed as $7100. The general manager told Mazda Canada, after I complained , that the trade in value was $8000 all in(tax included) which wqs totally false. Further, he included an environmental package at a cost of $937 in the purchase agreement without explaining to her that it was an option. Upon signing the final documents my daughter said she thought the package came with the new car.. Shame on him..
In response to your invitation to discuss the matter, I would gladly accept if I thought further examination of the issue would be fruitful. However, considering that two of your seasoned staff were perplexed with your approach and were unable to provide me with an explanation as to why the two numbers varied, I highly doubt we could come to an understanding. Anyways, my daughter and I view this as a life lesson and will move on. Thank you
Staff here are the absolute best. Our sales rep, Mac made our brand new purchase as first time buyers that much more easy and very exciting. Great communication, super friendly, overall very pleased with the service at New Roads Mazda. Thankful to be apart of the Mazda clubhouse!
Awesome no pressure sales people at NewRoads Mazda! Aaron V was knowledgeable about the car I was test driving, and a gentleman throughout my experience there. I had already driven a few Mazda 3 cars at other dealerships so this was a quick easy sale on both ends. The car was better than I thought it could be by the online ad. After 20+ years of buying, driving and dealing with the big 3 domestic makers, I think they are now a part of the past. Zoom Zoom!
Picked up a new car and I must say that Warren was helpful, knowledgeable, customer-focused and patient with answering numerous questions. He actually made the car buying experience fun. We will definitely be back to speak with him when looking for future vehicles. Also the kids love their little gift!
Amazing dealership, I called over 25+ dealerships if they could beat the offers I was receiving for purchasing a Mazda 2016 CX-9 GT, and the only dealer who beat my offers was Warren Harrison, outstanding customer service, knows how to treat his clients with upmost respect. Lots of knowledge, and treats each customer as if you already part of the Mazda family. The rest of the staff is very loving and caring and Courtney takes great care of customers who have purchased a vehicle.
Warren Harrison is the guy you want to meet, I can guarntee he will get you a deal better than any other dealership can offer you.
Thank YOU NEW ROADS!
You all are the best!
Treated like a loyal customer. This is my second purchase of a Mazda 6 with NewRoads Mazda. I have to say that Gary MaGuire was on top of everything. He called me to let me know that the Mazda I was looking for was finally here! I had shopped around and he gave me the best deal, insured I was taken care of all the way and even called me to ask if I was enjoying my car new. This is truly customer service at its best! You don't find too many people like Gary.
Planning to come back and purchase a car with my son.
Thanks Gary,
You're people we can TRUST!
Mary Hodge
I just bought a Mazda 3 GS Sports form Warren Harrison and Aaron Cisco.
This is the one of the best sales experience of my life.
Lots of product knowledge and seen the great teamwork.
They accommodate all my requirements for early delivery and with positive attitude.
Looking forward to the same kind of customer service when it comes time to bring the vehicle for service.
Thanks for good work and keep it up.
The best Mazda dealership I have ever dealt with for service, the technicians work very fast and noticed problems other dealers had overlooked. They also have a great modern showroom and lots of inventory, both new and used, to peruse
The best car dealership I ever dealth with. This guys really work hard to get you a deal. Sales\Service staff very frienly.