They did seem interested but the few times we reached out, they didn't really seem to listen to us. Gave quotes without saying what model/trim level or features were available. Also didn't seem to give very good prices.
My experience with Probart Mazda and Ian McPherson in particular was very good. Ian was courteous and professional and respectful of my time. I met him on two occasions, once to test drive and once to buy the car. In both instances he respected my time and provided me with the information I required to make my decision. I was very happy with the first offer he provided me and as a result I found the whole car buying experience to be stress free and I came away feeling we both got a fair deal.
Today, I made my first visit to Forest City Mazda for a service call and recall of the power lift gate control unit. The staff were friendly, knowledgeable , and competent . I was very pleased with the service. Also I was impressed with the care they took in these covid times to be follow protocols that kept the customers safe.
Best New car buying experience I have ever had. Sales and financing associates were very helpful and honest. I almost felt like the sales associate was on my side during the negotiations.
The first time we decided to go with Mazda it was okay! BUT We had a unreal experience the second time!! We dealt with Dan. E he is absolutely amazing he knows his stuff and he is especially a man of his word. We had no issues at all with his services and he was patient and worked with our needs throughout the whole process!!! I highly recommend going with Dan you won’t regret it for a second.
My mother got her vehicle in for her annual service and had it shuttled back once it was completed but noticed there was an issue when vehicle was returned home. My mother an elderly lady who gets really concerned about stuff like this and asked my brother and I to assist. I contacted the service manager Paul Dixon after the weekend finished and he immediately had the vehicle towed and got the issue resolved the same day and provided my mother with service credit for the mistake that was made. They even cleaned the vehicle from inside and outside.
I am really happy that the dealership took ownership of the issue and did not make excuses about how the issue happened. I have another vehicle from the same dealership in my wife’s name and it makes me confident our business will continue to grow as dealership made all efforts to resolve the issue that was created and appreciate the service manager Paul Dixon personally delivering vehicle back to my mothers house once it was resolved.
Thank you Forest City Mazda for your assistance and great service!
Asmir O
Dan in sales was extremely helpful— he listened to what I was looking for and answered all my questions thoroughly. Matt was great explaining the benefits of their extended warranty, especially for a preowned vehicle. Very happy with my purchase and this professional team.
Not sure why, but this dealership is not interested in earning any business.
Went in twice to test drive CX5 and CX 30:
1st visit, we were told they cannot let us test drive, because we walked in 45 minutes before they close for the day. But a test drive would only take 10 minutes?!
2nd visit: I reserved both vehicles on its website and walked in for the appointment. I was told the reservation online cannot be recognized as they do not keep records of that. Then, WHAT IS THE POINT OF BOOKING ONLINE?!
Both salesmen seemed very annoyed and were not interested in showing vehicles or letting me test drive. Ironically, they sent me follow up emails and checked if I was still interested.
Nah, I didn't even test drive and you expect me to buy? No thanks!
Friendly and knowledgeable staff for Pre-owned vehicles. Dan helped me out trying to decide my next purchase. As a bigger guy, I did not fit into some of the Mazda models and did purchase a car elsewhere. Nevertheless, Dan followed up with me to ensure I was satisfied with the experience.
Pleasant sales people and service. No pressured sales tactics. Felt comfortable dealing with them.
I went to have my 2017 Dodge Ram appraised they were very far with the price . So I gave tgrm 5 stars.
Awesome people in service department
Don't really like to put negative reviews, I have had a fairly good experience with regular oil change service at this place etc. Until I was advised to change the spark plugs (I'm not sure this should have been done, but I have a lot of milage, ok if so). This is official mazda, so I thought it's trusted place to pay more and get the service done properly. The problems started after, I've got check engine on the same day after a short run (there were never any problems before from the time while i'm using this vehicle, either with engine or electronics), brought the car back, the error was fixed. The problem was low vacuum in intake tube, seemed not a big deal, fixed for free. Got the check again after driving of 30 km. Came back to service, the problem turned out to be with resistance of solenoid 60 ohms instead of 30, has to be replaced. That got me another 410$ (diagnostic+labor+part). The thing is the check engine came out immediately after changing the spark plugs, there were no problems with the electronics before that, most likely, when the terminal was dropped from the battery, it was struck by current somewhere or whatever happened, but just the fact, I have a used Mazda 6 2010 and it makes no sense to do a service of oil change with the replacement of spark plugs for a total of $ 1000
Nice place to look. Terrible place to buy. 2nd start for my helpful salesperson but dealership is one star.
I have been a very loyal customer of Forest City Mazda, I have purchased 2 vehicles there (my husband & I) as well as referring at least 2 buyers that I know of.
On Wednesday, August 12th around 1 pm, myself & a friend came into the dealership to speak to a salesmen regarding the trade in of 2 fairly new Mazdas we had previously purchased from them. My husband passed away suddenly therefore I am unable to pay for both vehicles, I thought I might be able to get into another vehicle with a lesser payment.
The salesman we dealt with had zero interest in trying to work with me. He showed me 1 vehicle but then after going back & forth from 1 desk to another, came back & told me he couldn't get me into a vehicle for less than $750/month so I might as well just keep my car! Seriously?? It was quite obvious he didn't want a sale that day!
This experience has made it so I do not want to deal with this dealership again!!!
You lost a very good customer!!
My heated seats stopped working while my vehicle was under warranty. After inspection it was determined that parts needed to be ordered and I would be contacted when they arrived. After 6+ months, I contacted Mazda and asked for an update at which point I was told no parts had been ordered and my car was no longer under warranty. I left MULTIPLE messages for the service department to contact me (Joan specifically) and did not have any of my calls returned. Eventually I was able to get in contact with the manager and after some back and forth discussions, they covered the majority (but not all) of the cost to fix my heated seats. A few weeks following the fix, the seats stopped working again. I attempted to contact Mazada about it multiple times and again have not heard back. At this point, I have given up (heated seats are a luxury afterall, but one I did pay for). I do NOT recommend dealing with Mazada. The sales team was great, it's the service team and follow up that is brutal and disrespectful. Oh, and to top it off they still manage to contact me every 4 months to try and have me come in for service maintenance. What a joke. Save yourself the hassle and go elsewhere.
I took my Mazda3 for oil change and it turned out it needs the 5 year recommended service by Mazda too. then I got a call at the middle of the day saying my rotors both rear and front are very rusty and bunch of other things which I had no idea. I trusted them and told them to take care of everything they think my car needs. I have a Mazda3 2015 with mileage 60000, no accident and not a small problem. ended up paying 1320 dollars plus paying for Uber to get there to drop off my car and pick it up. it turned out I had the option to ask them to pick up my car at my place and drop if off after the service. but they told me that after I complained about it!!! I mean when they are not clear and honest about small things like this then it's hard to trust them on other things. I really don't mind paying that amount if I trust the shop. but now I feel I don't!!! also, they used to offer a free carwash which they're not offering anymore because of Covid(which is still okay) but when I mentioned that they got so defensive!!! in general, I don't know what they've done to my car but the customer service experience was terrible!!! both on the phone and in-person!!!(I even talked to Paul the manager and he wasn't that friendly either). will never go back there again!
We have been loyal customers from this dealership for about 7 years-back when it used to be Probart Mazda. We purchased our first car from Bob (miss bob) who always made us feel like family. Bob moved on to a different place and when we purchased our second car two years ago we still received stellar service. Late last week we received an email (seemed kinda sketchy) where you could see a conversation between two people from Mazda. The email said they needed 10 Mazda 3’s and to look for 10 customers willing to trade theirs in. It seemed sketchy because it was forwarded to us, and who forwards conversations within the company to customers? We called to see if it was legit and they said it was so they scheduled us in for an appraisal of our vehicle. We just wanted to go over numbers and see if it would make sense for us. They were offering “above average” market price according to their email. We show up to our appointment and the person who was supposed to deal with us came and said it would be a few minutes as he was finishing up with someone. Then a girl came in looking for him and he dealt with her prior to us as well because I believe they were closing a deal. 20 minutes later we were handed up to some other guy who you could just see wanted to get rid of us quickly. He even said, yea the right time for you to trade is in two years. THAN WHY SEND US AN EMAIL? it was personalized towards my husband saying they believed he would be a good fit for the offer. We felt like our business didn’t matter and like we have never in 7 years at Mazda. We will think it twice before even wanting to return. What a waste of our time.
Good Service
I bought my car from Probart Mazda in 2012 and i have been going there for service ever since i bought the car,and i never evr had aproblem in all those years, until my last visit on April 28.Imade my appointment by email and stated what i needed to be done but when i picked the car up i was very disappointed.I cant believe they went ahead and did work without cosulting me. the service advisor that day was not very accomodating.
Test drove a miata. Salesperson came with me. Asked for that not to happen. I've had good luck with that in other dealerships with more expensive cars in going solo. Didn't really enjoy the experience. As i wanted to take my wife who just stood at the dealership like a stooge (the miata a is a 2-seater).
Requested another test drive with another vehicle via email. Didn't get an email back (yes, i checked my spam folder).
So far, it doesn't really make me want to buy anything from this dealership. Very meh.
Jeff Grenier was amazing! He made me feel comfortable and relaxed from the start. I was impressed with how he took me through finding a car first, going for a drive and then talking about credit etc. I did not feel pressured or overwhelmed. I would highly recommend Jeff to anyone looking for a vehicle. I cannot say enough how grateful I am. I purchased a 2016 Mazda Sport 3 and I am in love with my car. Definitely recommend going here. Thanks Jeff! You're definetely a great asset to Forest City Mazda
Friendly and knowledgeable staff. They helped through the whole purchase. Kudos to Jeff Grenier and Matt Hardy.
Overall was very much satisfied with my Purchase
Fantastic first service on our 2019 Mazda 3. From the Reception to the Service Manager and staff. Also had the chance to talk to Justin about the new 2020 CX 30. We had a great experience all round. Highly recommended.
Thank you Forest City Mazda 👍 It's the after service that is so important and they certainly did that.
Just wanted to shout out to Jesse at FCM. As a front line sales guy, Jesse was helpful, responsive and professional throughout our purchase of a used vehicle - even when things didn't go perfectly. The vehicle actually came from an associated dealer. When this arrangement threatened to go sideways, Jesse responded after hours on his own time and got the situation resolved. When my own mechanic's check of the vehicle discovered that the FCM service department had passed very low transmission fluid and questionable tire tread, I expected some push back or squirming from FCM. However, Jesse responded immediately to address the issues and had 4 new tires installed. Of course, it is great when nothing goes wrong in a deal. But when something does go wrong, people have a chance to show their level of integrity. Jesse consistently stepped up and delivered on his word.
I emailed an offer to Forest City Mazda for Mazda CX-5 since I don't live in London. I didn't receive any response from Forest City Mazda. They could have emailed me to let me know that they aren't interested with my offer. I mentioned in my email that I am making the same offer to multiple dealerships to see who will give me the best counter offer. I think that is why they didn't bother to respond to me. That is not how you treat potential customer.
I couldn't be happier with my experience buying our first vehicle from someone other than a private deal! After a couple of test drives where my wife and I thought we were being taken advantage of because of our absolute need to get a new vehicle, and no one very eager to work with us, we decided to check out Forest City Mazda. I'll thank my wife for deciding to take a gander through the dealership on our way to check out a number of other vehicles down the road. We drove through and almost left when, a beautiful 2015 Honda civic, with everything I required this next vehicle to have, with financing my wife wanted, caught our eyes. Yes, we were eager to buy, BUT we were not going to be taken advantage of. The second I met Zarmash, I knew he had a good chance to sell this car to us. What a great, friendly salesman! Zarmash knew the car inside out and explained everything with ease. Everything was very comfortable. My wife was adamant about what she wanted in terms of financing and was willing to walk if she didn't get what she wanted. Kim worked with her throughout and was extremely thorough and patient. Stellar from start to finish!
The emergency brake on my 2015 manual mazda 3 stopped working all of a sudden and as result my car rolled back in a parking lot hitting a light post and causing some damage on the side of the car. I contacted Mazda Forest City to see if the emergency brake was under the 5 year warranty to find out that there was a recall on the vehicle due to issues from factory with the emergency brake. They fixed the emergency brake and referred me to a local collision shop to get an estimate for the damage to subsequently submit a claim to Mazda Canada. To this point I was very satisfied with their service. I had an accident due to manufacturing quality and Mazda was taking responsibility. I followed their instructions, I got a quote at the shop they recommended, and the appraiser sent the estimate to the warranty/service administrator Jennine. After two weeks I contacted Jennine to follow up on the claim. She seemed clueless about my case and said that it was not the dealership's responsibility to make a claim. I explained to her that I followed the instruction the dealership gave me. Then she said that she made the claim but could not give me an update or time frame. I felt that she was telling me what I wanted to hear but was not offering any solutions to my problem. Then she said that I had to make the claim myself but she could not guide me through the process. Then she transferred me to the Service Manager as she did not know how to guide me, but it seemed more as if she did not want to help me. Paul, the Service Manager, said the same that they do not make this claims to Mazda Canada, that it was not the dealership's responsibility, and that I had to submit the claim myself. When I asked for guidance, he gave me an 1800 number.
I feel very frustrated that they gave me the run around, they went back on the instruction they had given me at the beginning, they were not willing to guide me through the process of submitting a claim, instead said that it was not the dealership's responsibility and gave me a 1800 number to fend for myself. On top of that, it would have been nice if they had told me two weeks ago that they were not going to do anything with the estimate that they asked me to get. What a waste of time. My car crashed because of a faulty part. I would assume that Mazda Canada would own to this mistake and that the dealership would know how to deal with this issue. Very disappointing to find out that Mazda dealerships do not offer any help or guidance
Everyone was helpful. Good hours. Would not go for regular maintenance though. Pfaff Mazda in East London has oil changes $40 cheaper, & a loyalty program for 5th oil change free.
I appreciate the service and staff at Forest City Mazda! They treat me as a valued customer.
I just purchased my first car at Forest City Mazda in London. The experience was incredible! Charlie listened for what I was looking for and went above and beyond in finding me the perfect car. The car looked amazing when I picked it up, they did a great job making it look brand new. I am so happy with my overall experience and my mom and I will continue to purchase cars from Forest City Mazda in the future.
My wife and I went to Forest city totally not expecting to be approved for financing. We have been working on our credit. My Mazda was having a great promotion with unlimited kilometre warranties and working in construction I drive all over so I thought it doesn't hurt put in an application.
All of the staff were great with us, we popped in last minute with no warning and went for a test drive then we rescheduled another test drive for week later, and they basically gave us the keys to a vehicle and told us we had a few hours to do whatever we would like and let us know how it goes.
Our financing came back approved with a great Bankrate for us payments we could afford extended warranty and other coverages and protections for the vehicle.
Throughout the entire process the staff at Forest city Mazda waited on us hand and foot and treated us like royalty including the owner j Maroney, who met with us a couple of times to help us through the process.
this is our first brand new vehicle and we could not be more thrilled with it or the people who worked with us to get it.
We will definitely be going back to Forest city Mazda in the future
Everything was good BEFORE you purchase a vehicle, but as soon as you drive off with it, they stop all communication. When they say "we'll get back to you", it doesn't happen, even after calling, leaving a message and emailing - I don't hear anything back.
I had a poor experience purchasing a black Mazda3. Upon purchase, I was given unrealistic vehicle arrival dates, which I based my schedule on, and after suggestion of a loaner by the salesperson, was denied by the manager. When the vehicle finally did arrive, it was so damaged that I was told it would no longer be sold, and used as a loaner. At his time I was provided a loaner, which was covered in dog hair. When a new car was located and delivered a week later, when I went to complete the purchase, the paperwork was completed incorrectly, and they did not have the ownership prepared. The star is for the salesperson, however outside from him, the dealership seemed to try to do as little as possible to provide customer service, and provided what would be expected by a a customer as above and beyond. Only when there was no other option, did they make any concession. Not a free oil change, car wash or even a bloody air freshener was offered. I won't be returning or recommending this dealership.
I arrived at the dealership to look for a specific vehicle...the 3 series SUV, crossover. I said hi to a sales agent almost immediately and went and looked at all of the models. I walked through the entire lot and looked at a number of things but never had any sales people ask if I needed help. I was there for 15 minutes and ended up leaving. Not sure why I wasn't helped but I'm sure it's not my job to track down an employee.
Great experience, friendly staff. The quality of the used vehicle we purchased was great and the price was very good. Highest rating in my experience
Excellent service and amazing staff. Love my zoom zoom
Vast selection of traded models as well of course as the current Mazda line up. Top Tip: See Charlie Noseworthy - great guy.
The maintenance staff is good enough, However the sales and finance team do not seem to know what they are doing. The staff seemed very dismissive and uninterested during the lease process. I have also been given incorrect information during and after the lease process with follow up questions. If I was not under contract to deal with them because of the lease I would not return again.
Fantastic experience with the Service crew! Each time I go in for maintenance they exceed expectations. The last time they’d even surprised me with a something i hadn’t asked about and wasn’t expecting they would address for me - it was a small thing with a big impact! Thanks Dan and crew!
I will continue to recommend Forest City Mazda!
I'll spare the details leading up to why I was car shopping; Samir took the time to understand my specific needs and what I was after.
After some research and many test drives--it was down to the CX-3 and Hyundi Kona. I decided upon a new CX-3 AWD over the Kona for one specific reason, the ride quality...it was hard to nit-pick features. I will say, the only thing about the CX-3 that is a draw back would be the cup holders, they are almost useless for anything but bottles.
I am pleased with the treatment I received during the purchase process. My purchase included a trade-in, the offer I received was very close to what I expected and the whole deal came together to my satisfaction. Thank you for a smooth transaction with customer satisfaction thus far.
Honestly these guys are amazing and they treat you great, I used to have a rav 4 and never hated a car so much. Went to Mazda got myself a cx5 2018 and honestly wish I have sooner. Great service and great car.
We had a great experience buying a new Mazda 3. Tiffany was helpful and made time whenever we were available. Would definitely recommend to check this place out if you're car shopping.
If you need a car this is the dealership you want to go to! I just purchased a car from here in December 2018 and have gone to service the car a couple times now far for tire switching and such. Everybody that I have come in contact with has been exceptionally friendly and willing to do anything they can to help with any questions or problems you have. There service department has a sign saying customer satisfaction guaranteed 100% and they really mean it. Go here you won't be disappointed!
Amazing service and was not disappointed! Samir was an exceptional sales rep that covered all the questions I needed and valued my time. Very polite and nice, would recommend to future buyers :)
I am impressed with this dealership. They give me a good price breakdown, the person I talked to in their parts department (Eric) was unbelievably helpfully, going out of his way to make sure I paid a good price. I have quotes from other dealerships so I know that for a fact, and I appreciate the effort from all people and aspects of the garage.
Very great service department. My 2013 Mazdaspeed 3 was in the for three days for engine light. The whole time I was kept in contact by my service advisor which is huge, technicians were very knowledgeable and talked to me directly about the issues. I felt very comfortable with my car being there and knew it was in good hands and the best part of it all is they fixed the issue I have been having for about a month. Thanks a lot guys, great service. Highly recommended!
My experience was on the sales side of the dealership, but there is also a service bay here. I was greeted very quickly by a kind salesman. Within about 5 minutes I was already test driving a vehicle. I found the sales people here to be kind, not too pushy, and fairly knowledgable about their products. There were some gaps on their knowledge of the technology-side of things, but no big deal. I felt comfortable the whole time.
I purchased my Mazda at Probart Mazda. The service during the sale of my vehicle was professional and fair. During my visits for regular maintenance and service of the vehicle I find that the Service team goes the extra mile for their customers. The environment is very courteous and the staff extremely knowledgeable. My Mazda 3 has proven to be a reliable and fun-to-drive vehicle. I've recommended Probart Mazda to friends and wouldn't hesitate to purchase my next vehicle from Probart!
I walked in looking for a couple of parts for my brakes. The Service folks there were so helpful I couldn't believe it. I never felt as though I was being "upsold" but was recommended to consider various parts. Once into the job the folks at the desk were spot on. I have zero qualms about going back to keep my car in top shape.
Friendly and professional Thanks !
D
We purchased our 2011 Mazda 3 with Sky Active from Probart Mazda.
We are now looking to get a Mazda 5 as our second vehicle. It is not JUST because the Mazdas are sporty and super fun to drive - it is largely because we are so impressed with the service team at Probart Mazda. I never feel like they are suggesting repairs that are not needed and I always trust that they have my family's safety in the forefront of their minds when keeping my vehicle in optimum condition. Seriously, we have never encountered this kind of service from any other dealership.
I totally recommend this dealership!
Thank you Probart Mazda!
I purchased my first car at Probart Mazda back in 2009 and have had it serviced at the dealership ever since. I have always been met with kind and professional sales persons and service technicians. The customer service is top notch and all employees are very knowledgeable about the vehicles they service. I will continue to utilize the services of Probart Mazda and plan on purchasing my next vehicle from the dealership!