Great Customer service, amazing product!
Nice car. Great customer service. Attractive location and facility. No pressure.
price not negotiate properely.
TERRIBLE CUSTOMER SERVICE - I would not recommend anyone to get service at Kingston Mazda. I don't feel like wasting more of my time by explaining in full detail why I feel this way, but long story short - They gave us a ridiculously HIGH quote for work to be done on our SUV. When we came back to tell them we were told by another mechanic all our vehicle needed was "this", Mazda was no longer backing themselves up on the original quote and tried to please us (shut us up) with a free oil change. Now, when we went in for a recall, conveniently the oil change is no where on file. When we explained our situation, even to the OWNER, (he was the one we spoke directly to regarding the quote before) he would not give in and allowed us to leave completely unsatisfied. What a joke. Will never be back.
Got my mazda3 recently here, not very descent experience. The brand new car came with scratches and 2 out of 3 accessories are missing. I have to revisit twice to get & fix everything.
Follow up: Walked in today to return the sunscreen I ordered, better experience with a nice and patient manager, hopefully all issues would resolve soon.
Recently purchased from Marian at Kingston Mazda. She was a pleasure to work with. Great Environment
Great experience, very friendly people! 5 stars!
The wife brought her CX5 in for service and a winter tire changeover. They did their checks and said all was good. My wife then pulled the cabin air filter out herself and showed them a filter that was not good. What’s up? Is it easier to just check the boxes or do the job right. It took a second invoice with a discount to get the situation right but does the customer have to pull the parts in question off in front of them after they checked it off as OK?
I had a wonderful experience buying from Kingston Mazda. Erika was professional, receptive to my needs, and incredibly accommodating! Thank you for a great buying experience.
Very happy with my purchase. All Staff were professional and friendly.
Good service!
Dimitri was very nice and helpful.
Courteous service.
Just purchased a 2018 CX-3 from Marion at Kingston Mazda and she was incredibly friendly and responsive to my questions and text messages. Would definitely recommend the CX-3 as a first time car owner as well as Marion as a salesperson!
I wanted to send out a big thanks to the group at Mazda Kingston. I recently purchased a Gen 1 Miata. It took significant research to secure some parts, and thinking outside the box in order to get this beauty on the road. I drove away with the biggest smile on my face and the wind in my hair. I cannot thank the staff at Mazda Kingston enough. Alex, Eric, Bill, John, and any of the staff I may have missed, you went above and beyond!!!!
Debra
Great experience buying a Mazda CX-5 at the Kingston location. The staff were fair, knowledgeable, and made the whole process feel effortless.
Special thanks to Marion, Dimitri, and Dave!
We had a great experience with Marion
as our sales person and Dave the finance fella. I love my new Mazda CX5. This is my 2nd one because the 1st one was awesome n
We had a great experience with Marion
as our sales person and Dave the finance fella. I love my new Mazda CX5. This is my 2nd one because the 1st one was awesome n
Awesome place
They were doing a great job at social distancing. There was attention given to us, and due to some complications the sales person went above and beyond to help us get all the information to the bank. There was an error on the day of signing with how the financing was set up. As I was not there, my husband didnt catch it. So I was left a little disappointed in them after a good initial experience.
Aneka Smith was extremely helpful in my journey towards purchasing a new vehicle. She was very knowledgeable about all aspects of the buying process, including financing options, different makes/models of vehicles and extended warranties. She was extremely attentive to my needs and her customer service was top notch. Would highly recommend her to anyone searching for their new ride!
Very unique! My partner and I began our car search at the beginning of last summer. We werent in any rush, as we were VERY SPECIFIC about what we were searching for.
Kingston Mazda and its staff are so welcoming! we had such a great experience working with Marion and her manager.
We plan to recommend Kingston Mazda to anyone looking for a new or even used vehicle!
I really felt that the customer service was superb here. Erika answered all of my questions and explained everything very articulately to me. I think the products and the service combine to make an amazing experience. Thanks to them I was a satisfied customer. I highly recommend this location specifically. Customer service with clear effort really makes an immense difference.
I was so nervous getting my first car, but Erika made me feel like she was there for ME and to give me exactly what i was looking for. She was great and deserves a raise/promotion for all of her hard work!! If anyone is looking for their first car and someone who will work with you and not take advantage of your lack of knowledge, she is the one to go to !! Keep up the good work.
Bought my car three years ago from Mazda. Dimitri really made my experience of buying my first brand new car very easy and exciting. He knows just about everything you need to know about all Mazda vehicles. Any questions I had, he answered right away. He will go out of his way to make sure that the car you are buying is the right one for you so there's no regret down the line. I love my car to this day, but if I decide to start looking for a new one, Dimitri would be the guy to see, no doubt.
Thanks for the great service :)
This was my first experience getting a vehicle and Dimitri was amazing to work with. He is a very efficient, helpful and friendly person who made this experience for me stress free and enjoyable! Dimitri truly cares about his clientele; writing my mom (a fellow Mazda client) a card for her upcoming birthday and provided me with a celebratory cake! It was truly unlike anything I’d ever imagine from a car dealership. I would absolutely recommend Dimitri to anyone looking for a car. He is a very genuine and professional gentleman who will make your experience a memorable one!!
- One month later and Dimitri continues to be completely attentive and available for questions and more! As this is my first car, having his support is amazing! The car runs beautifully and I am thoroughly pleased with my decision to purchase my vehicle from Dimitri at Mazda Kingston.
I highly recommend Kingston Mazda! I met with Dimitri, who was approachable and listened to everything that I was hoping for in a used Mazda. He was dedicated to looking for the right vehicle for me despite my specific criteria. A test drive provided excellent insight into the features of the Mazda 3, its capabilities, and how I could customize the car for me. Furthermore, all of the staff were very helpful in breaking down the financing options and process. While I ended up finding the perfect vehicle at a different dealership, my experience at Kingston Mazda was beyond helpful, and I will definitely be returning for service etc in the future.
They try to sell me a car without Air conditioner!!!!! be care full!!! don't waste your time with Dave.
I don't recommend this dealership. I mean I like Mazda, I went there to buy one. I even paid a deposit, but it's better to be careful especially with Anika, she will probably try to deceive you to buy one of their cars with a sensible offer and ask for a deposit to make it work. I even declined an amazing offer from Honda, knowing that I made a deal with Mazda. But surprise surprise the offer that she gave you was a car without Air conditioner!!!! and behold, this is the time that DAVE (SALES MANAGER) will come to you with absolute rudeness to tell you that" we can't find what we promised you and you should pick another car", he doesn't even bother to make it up to us. they will waste your time.
Great experience. Did my winter tires in 1/2 hr & then I was off. Courteous, friendly & great staff.
I had originally went to mazda to see a friend in the sales department but he was busy and was then directed to Marion. She was extremely professional and was not pushing for the sale. When we went for the test drive she was extremely knowledgeable about the vehicle. During the test drive she was very helpful with any/the multiple amount of questions and if she didn't know in the moment she was very quick to find the answer. Marion made the process of getting a vehicle very relaxing. When I had to go in to sign anything Marion was there to answer anything that had came up since last visit. Marion has since reached out multiple times to ensure that the vehicle is still satisfying and to make sure that there was no questions that came up since our last visit.
The only reason that I gave 4/5 stars was when I took the vehicle for a test drive it was pointed out that the tires on it were winter's with lots of thread left but the day of picking the vehicle up I had noticed that the tires were changed and not the winter's that were on it when I had viewed the vehicle but that has nothing to do with Marion.
Such a wonderful experience! Found a great deal on the exact (used) car I wanted. Marion was absolutely fabulous. If you want a down-to-earth, easy to deal with salesperson, she’s your girl! So helpful and added in all the little extras to make the experience just great. Many thanks & highly recommended!
I wanted to express my gratitude, appreciation and satisfaction with Dimitri Panopoulos at Mazda Kingston. He was extremely attentive, well-informed, confident and professional.
Thanks so much Dimitri for answering all my questions and for your amazing customer service!
I will highly recommend Mazda Kingston!
We purchased a new car thru Erika Simone. Erika was able to answer all of our technical and financial questions. A very friendly and professional person. A great overall experience. Keep up the good work Kingston Mazda.
Mazda has a really nice service center Male staff is so friendly and nice Next time I want to use it again. and I have found tires dot. Thanks
As a first time car owner, insurance holder, and adult, making the decision to get my first car through Kingston Mazda was the best choice. Dimitri was very thorough, kind, and was very specific to the last detail about my car. They made it very easy for a first car purchase it is by far the smoothest process. Highly recommend!!
Had the pleasure of working with Marianne this past week. I walked into the dealership with very high expectations for my kingston vehicle. Marianne was very helpful friendly and knew what she was talking about. I really liked the SUV she showed me but unfortunately I needed something with LOTS of space for all of my gear for work. I was sold on all other parts but it didn't meet my job needs. Other than that it was a great experience!!!
Dimitri at Kingston Mazda is the greatest salesperson I have ever encountered. That may seem like a bold statement but it's entirely true. He goes above and beyond what is required when assisting you, even before you are his client.
I was looking for a vehicle two years ago; he was an immense help, though I didn't end up going with a Mazda in the end. Recently, I reached out to him again. He remembered me, and my family; we picked up right where we left off.
There was a bit of a hiccup with some paperwork and the dealership more than made up for it. Dimitri even drove 45 minutes out of his way to get signatures so we didn't need to make another trip.
The service is unbelievable, and I wouldn't hesitate for a second to recommend Kingston Mazda to anyone. If you're looking to purchase or lease, please ask for Dimitri. You'll be in fantastic hands.
I've purchased a vehicle from this dealership twice and have been extremely happy with the customer service that I have received. Jordan and Aneka have been a huge help with everything. I highly recommend this dealership to anyone looking to purchase a vehicle or simply need information on different cars!
Spent hours there during the day, went through a huge process to obtain a vehicle. Contacted my insurance and when I returned it was sold under me without any notifying. Definitely will not be purchasing a vehicle here ever. Some respect would be greatly appreciated
I had an amazing, one of a kind experience with Aneka Smith! I left the dealership with a huge smile on my face and feeling like I was genuinely taken care of.
Aneka helped me find exactly what I needed and she always kept my best interest in mind. She was kind, professional and very knowledgeable. It was an excellent customer service experience and I will definitely be going back in to see her again!
Mazda was the first dealership that I looked at. I was greeted by a beautiful and charming young lady named Anika. She offered coffee and then asked me about what I was looking for in a vehicle. She told me that she would find the perfect fit for my needs. Her expertise and ability to explain highly technical data to me was easy. She truly made me feel like she was committed to finding me exactly what I wanted. Such a refreshing sales person who never put any pressure on me. And she found the vehicle that fit me perfectly. Her complete knowledge about the vehicle was appreciated as was her explanation of the various financial plans. I enjoyed time spent with her. Anika is a shining star in this dealership with a great future!
Dimitri was amazing to deal with while buying my new car. All the staff at the dealership are great and make owning a Mazda enjoyable. Will definitely be returning when I go to trade in!
If you are in need of a new car, visit Kingston Mazda and ask for Erika. She is so knowledge and enthusiastic about cars! Buying a car can be stressful but not with Erika. There was so much to learn about the 2019 Mazda 3 but Erika was very patient with me. It was a great experience.
Dimitri provided outstanding customer service during my experience at Mazda! He was knowledgeable about every vehicle I looked at and really gave me a sense of comfort throughout the whole buying experience. He even threw in a few golfing tips! Thanks Dimitri.
I had an amazing experience at Kingston Mazda and would recommend it to anyone looking for a new car!!! I was helped by a man named Jordan Bucholtz and he had so much knowledge and knew exactly what he was talking about whenever I asked questions! He knew exactly what i was looking for when I asked for it and helped me learn so much more about Mazda’s then I knew! Jordan showed me many cars throughout the Mazda dealership and I was amazed at just how well the cars were taken care of and the information he told me! To anyone, I would recommend Jordan if you’re looking for a salesperson who knows exactly what he is talking about! Thank you Mazda, I will be recommending you to anyone who is looking for a new car!
Back in September 2018, I walked into Kingston Mazda hoping to buy a car but was completely clueless about what my options were, what I had to do about getting a new vehicle or even what I wanted.
I asked a few questions on their website and within minutes I received a phone call from an incredibly friendly and professional guy by the name of Dimitri. Dimitri answered a few questions I had over the phone and was happy to book an appointment with me to meet face to face and discuss options available to me.
Dimitri took his time and made sure I understood everything, asked all the right questions to narrow down what I was looking for and at the end of it all, rolled up in a car for me that was beyond my expectations of anything within my grasp. He helped set up incredibly afforadable financing for me and made sure I was comfortable with everything being set up for me before proceeding. A week later, I picked up my brand new 2018 Mazda3 GS!
Since then, Dimitri will reach out to me every now and then to ensure I’m still satisfied with my car and has always been willing to help if I had any questions. Recently, I went into the dealership for a regular check up on my car and Dimitri happened to be working. He made sure to come over, shake my hand and make sure everything was good.
I had great service overall from this Mazda dealership but Dimitri stood out above all others. He’s an absolute stand up guy, simply excellent in his professionalism and I fully intend on getting my next vehicle from him. I strongly suggest you do too!
Dimitri was so helpful when I was overwhelmed trying to buy a car. He really knew his stuff, and it made my decision that much easier. The whole process was smooth, and you can tell he really does genuinely care that his customers find exactly what they are looking for. I highly recommend going to him if you're going to buy a car!!
Very friendly staff. I was very disappointed when after going to pick up my new car I am told a few of the features I asked for before negotiation the price and were told would be in the cost were not there and my only option was to buy them at full cost.
Overall I do love my cars and they people were very nice but be sure that EVERYTHING you ask for you see in writing before you accept the deal because even of you were told it was included, if it isnt written down you wont get it.
Punctual with my service appointment. Carefully explained any additional work and even showed me the part needing replacement so I could see they weren't making it up or exaggerating its condition. Staff were friendly and even offered me a beverage as I waited. One star deduction as service cost for anything beyond the oil change are expensive.
Took my wife's car here for service and the gent's at the service desk were kind as always.
I had terrible customer service and always seemed to come back with more problems then got fixed.
Salesmen can't get the point that we have moved on
Excellent buyer experience! I had an accident and needed a car ASAP. Within a week of showing up to the dealership, I have my 2013 mazda 3 and couldn't be happier!
Had a great experience buying my very first of many Mazda cars! Very trust-worthy staff as well as a low pressure atmosphere. Between the sales floor, the business manager and the Service department, I can`t wait to come back! I will definitely be recommending my salesman Jordan Bucholtz, as well as the General Manager John, and Sales Manager David! Thank you again Kingston Mazda for my great experience!