Tried to buy a car here, but they made it way too painful. One of the sales managers was obviously manipulative and made my skin crawl. The salesman himself was OK, but with such a bad mentor, he ended up giving my a lot of long winded blahdy blah about how they couldn't bargain on price.
Finally I made them an offer, and they played a sleazy trick: they said they accepted my offer, but really they hadn't. They would only give me a car that was on the lot that they expected me to pay $300 more than the offer they said they accepted. I guess they were hoping that I'd be so excited by my offer being "accepted" that I'd just go with the flow.
Really unethical. Stay away.
Brought my 2014 Mazda 3 in to replace my recalled infotainment system. Service Advisor Andrew P. was very friendly, professional and honest and the service I was given at this location was amazing. On top of my replacement, they also washed my vehicle which surprised me. If your looking to get your vehicle serviced or order vehicle parts, Andrew P. is the guy to call.
Thank you, Mazda.
Just bought a new cx-5 here. Really good service. The seller was very nice, attentive and responsive. Thank you Moh! Everything was quick and smooth.
Looking forward to enjoy my new vehicle.
Great service! Very friendly and knowledgeable.
I enjoy servicing my Mazda there. I haven't had any issues.
Very helpful and courteous service writer staff.
Dont know the guys name at service department. And never had such a hard time with a service department like him. Told him i have a Mazda 3 need an maintainace, he said he doesnt know what service I am asking. Instead of asking me the year of the car, he said most ppl will tell the year of the car like making fun of me? Feels like he doesnt want to let me know the service price or even pick up my call at all. And he hang me up at last. Great. 2nd call didnt go to him and everything went alright, even the front desk know what I am asking for by asking the year of the car instead of keep saying I dont know what you are asking for.
PS: same request went through smoothly with Tom at Barrhaven Mazda, provided more info than I asked. and the annual service is cheaper than kanata Mazda.
PS2：was thinking about change two two stars becuz last oil change and contact was fine with Kanata Mazda and don’t want to give one star just becuz of an rude service guy. But from what I heard from barrhaven Mazda, Kanata Mazda is charging more than what Mazda suggested. 1 Star and bye. Be careful if you want to do more than an oil change with them.
Dont know the guys name at service department. And never had such a hard time with a service department like him. Told him i have a Mazda 3 need an maintainace, he said he doesnt know what service I am asking. Instead of asking me the year of the car, he said most ppl will tell the year of the car like making fun of me? Feels like he doesnt want to let me know the service price or even pick up my call at all. And he hang me up at last. Great. 2nd call didnt go to him and everything went alright, even the front desk know what I am asking for by asking the year of the car instead of keep saying I dont know what you are asking for.
PS: same request went through smoothly with Tom at Barrhaven Mazda, provided more info than I asked. and the annual service is cheaper than kanata Mazda.
PS2：was thinking about change two two stars becuz last oil change and contact was fine with Kanata Mazda and don’t want to give one star just becuz of an rude service guy. But from what I heard from barrhaven Mazda, Kanata Mazda is charging more than what Mazda suggested. 1 Star and bye. Be careful if you want to do more than an oil change with them.
Went to pickup oil, filter and transmission fluid. Very helpful, told me about how much of each I should expect to put in and it was spot on.
Great experience at Kanata Mazda. Thanks to Arnold, Gianni and the team for a smooth process.
Loving my CX-30!
This is an extremely late review (probably over a year) but I remember distinctly that I had an issue with my 2015 Mazda 3 Gt Bose speakers which were making a rattling sound on the right door speaker when the bass was turned up.
I went in to get it checked and was told my speakers were blown out and needed to replace the pair for $600+tax!! I refused, went home and looked up my issue online.
Turns out it is a common problem with this generation of Mazda 3s. Basically rain water slips through the window when its opens and slides down into the speaker area and rots the plastic around the speaker, loosens the fit and causes a rattle. All I needed to do was take off the inner door panel and use super glue around the speaker so it doesn't come off anymore and boom, rattle gone.
I am certain the mechanics didn't actually inspect or investigate what my issue was and instead decided to use my ignorance as an opportunity to make more money. I'd be surprised if this was the first time they had someone come in with this issue as it is apparently very common so they probably knew exactly what was wrong with my speakers and yet still wanted to take my money!
This is a clear example of dishonest business practice. Stay away from this location!
Staff is always friendly, courteous and helpful. I highly recommend them for sales and service.
Great experience with Kanata Mazda. Even during COVID response, they were able to help me with my car while keeping me and their staff safe. Excellent service and care for customers.
I had a couple service appointments this last month and the gentlemen at the service desk are always so pleasant to deal with, not to mention they are quick and efficient when working on my car. They disinfected the inside (due to the current Covid situation), cleaned the outside and had it ready out front when they told me they would. Excellent service.
This is our 3rd car in 2 years at Kanata Mazda - always an outstanding experience. Very fair price, efficient processes and knowledgeable support. We love our Mazdas but we'd consider changing if the Kanata Mazda team started selling a different make of car!
We'll be back....
I took a few months between my first visit to Kanata Mazda and buying my new Mazda 3 this past week. Arnold Doucette provided me with the info I needed with a friendly, relaxed manner that I really appreciated. The actual purchase was quick and easy, delivery of my car prompt and the run through of it's features by Arnold thorough and not rushed. I drove away with a nice new car and would not hesitate to recommend Arnold, Brittany and the rest to my friends.
PC
Great experience at Kanata Mazda. I recently purchased a new Mazda 3 GS from Mike and his team who were fantastic, super helpful, and easy to deal with! Overall, I received great service that surpassed my expectations.
Top notch service. Well informed staff and my salesperson Christina was pleasant and knowlegeable about the car and its features. Did not feel pressured and negotiations were respectful and fair. When it came time to close the deal all that was promised was delivered on time and on budget. It was a seamless and stress free experience. I would recommend Kanata Mazda to my family and friends.
Very customer friendly people
Just purchased my new Mazda and I am on cloud 9. The entire experience from when we first walked in the door was absolutely fantastic! The service we received from Christina, Brittany and Linda was top notch. Wish I would have purchased a Mazda a long time ago. Thank you for a great experience.
Bought my Mazda3 from this location. Went in to get my first oil change. Customer service was friendly. Dropped off the keys and got my car back about 30 mins later.
I knew for a fact my washer fluid was probably low but it was checked off as "good" on the diagnostic sheet.
No surprise, my washer fluid light came on a week after.
It's really not a huge deal, I have my own fluid at home. However, it just shows how cheap dealerships can be. Especially when places like mr Lube will top up your fluids for free.
We bought our vehicle new here, and the service team had treated us like gold since. We had a major brake job recently and there were some parts that were defective but to hard to diagnose. The Service team made the process easy on my wife and I by bending over backwards to communicate with us and ensure that we didn’t go away without full resolution. Thanks especially to Andrew in service for his outstanding customer care.
Christian was a wonderful salesperson to work with! He was patient, honest and so pleasant! Gianni is also an excellent manager, these gentlemen made our car buying experience so smooth!
A wonderful dealership: fair, customer focused, friendly, and attentive. Nice to see the same personnel looking after their customers year after year.
Bought my new 2020 Mazda 3 GT Sport at Kanata Mazda. Moh was great as usual (3rd car we bought from him), explaining all the features and gave me a great price. All the staff were friendly and knowledgeable, will continue to get my Mazda's at Kanata.
The service and knowledge of product was stellar. All of the team at Kanata Mazda was helpful and available for any questions or assistance that we required.
An excellent dealership with really good service and attention to detail.
Jessie was great! He was really helpful and didn’t pressure me into buying a car. He made my first car buying experience great, I will definitely go back there if I need another car!
Christian found me an amazing SUV!! He worked with me on my price range, got a fabulous deal I couldn't refuse. Deborah gave me all the info regarding the extended warranty and couldn't refuse that either! So happy with my Mazda CX 5 GS.
Upon entering the dealership, my Mother and I were greeted with a nice and warm smile from Christian. He was incredibly patient, friendly and informative. He took the time to make us feel comfortable. Everyone was so welcoming at the Kanata Mazda dealership. From the front desk to the service department. Thank you to all the kind and friendly staff at Kanata Mazda!
Christian was a rock star. Mike was a rock star. Deborah was a rock star. For never buying a new car before in my life they all made it pretty easy and very enjoyable. I checked out other places but the service and quality of the deal wasn't what I was looking for. Kanata Mazda knocked it out of the park starting off w Christian. He was down to earth and made looking at the options available to me pretty exciting. I wouldn't hesitate recommending anyone who is looking for a Mazda to come in and ask for Christian. You will not be disappointed.
The staff at Kanata Mazda were amazing!!! Mike, Jamie, Linda and Chris made the process super easy. I love my Kanata Mazda dealership °
We purchased a used car (not a Mazda) from Kanata Mazda just recently. Jesse Carr was great to deal with. He made the deal smooth and easy and satisfied both sides. The car needed a bit of work, and they took care of it. When we picked up the car, something else seemed wrong. We drove it back and Jesse and the GM , Mike Palmas came out, drove with us and said ' We will make this right', and they did!! Mike stayed on top of the issue and kept us informed all the time. Wonderful experience, we will be back!!! Highly, highly recommend this dealership and their staff ( including the wonderful lady that greets you at the desk!!). Thank you!
In response to Sales Manager comment asking for a reason behind the 3 star rating: My wife was in a car accident and we were stuck looking for a replacement car. We absolutely love Mazda so we targeted these dealerships specifically across Ottawa. Our goal was to buy 'used' which limited our options to whatever each dealership had on it's lot at the time. The sales representative we got representing your specific dealership was unbelievably arrogant and unhelpful. We found him very unprofessional and when he continued to press on us 'to buy' when we made it clear we weren't interested in any of the cars he kept focusing on. We explained our situation (the same one explained above). We also stated that we were looking for something with less mileage and in better shape then the 2 cars he was able to point out. His response was "All cars within the age we were looking for looked like 'this' (~pointing at the same car we already made clear we weren't interested in)". It was a collection of both his arrogance and lack of empathy in understanding of our situation along with his pure desire to make a sale 'now'.... That and his need to shove his car knowledge down our throat and dictating that ... 'no - this car IS really what you want'... well... it was just toxic. There were no cars that had our attention, so we left. I left a Google Review on every dealership we visited that day. Honestly 3 stars isn't that bad of a review; i have no doubt had we had a different salesperson that day, the review would have been higher.
Purchasing a new car at Kanata Mazda was a great experience. It is a very welcoming dealership; all the people I met were very friendly. The sales rep, Jessie Carr was excellent. He was knowledgeable about the product and helpful in the decision making process. There was no pressure, just a great conversation. There were no surprises and the decision to buy was an easy one. Best of all, I love my MX-5.
I am beyond thrilled with the customer service I received from Jesse! I recently bought a Mazda 3 through him and he delivered exceptional customer service and answered every question I had. He made time for me and accomadated every need. I would highly recommend Kanata Mazda and I would also highly recommend buying a car through Jesse, you won’t be let down. Huge Shout out to Jesse for making my car purchase comfortable and non stressful!
We want thank Christian at Kanata Mazda for making the purchase of our Mazda 3 GT enjoyable. Making one of our biggest purchases can be stressful yet dealing with Christian and his honest no pressure approach made it a pleasure. His friendly easy going personality made our decision to purchase with Kanata Mazda happen. We highly recommend you see Christian Richards if you’re going to buy a Mazda.
Jeff & Maxine
Arnold was stellar through the whole process. Answered all of my questions upfront and ensured that I got the best car for my needs. Previous car from Mazda was what got me 12 years forward, will likely be going back based on the experience I received.
I got a Mazda 3 with some help from Jesse Carr a month ago at Kanata Mazda. He found a perfect car for me and I am pretty much enjoying my Mazda 3 now :) He made my car shopping so easy and made sure everything was ready to go for me. I should've gone to him first before wasting my time at other dealerships! Thank you Jesse for your genuine advice and help!
I just traded my Mazda3 2016 sedan in for a brand new Mazda3 2019 Hatchback and WOW it is a beautiful car! It has lots of pep (aka zoom zoom) and I'm super impressed with the new interior and exterior styling - I did white pearl exterior paint with red leather interior and black on black wheels - its a SEXY car! The guys and gals at Kanata Mazada did an excellent job of getting me into a new car. I got a great deal on the purchase and received a really fair trade-in value for my old car. This is my second car purchased through Kanata Mazda and will not be the last. I highly recommend Kanata Mazda for your next New and/or Used car and all of your service needs!
Sales person JESSE was professional, knowledgeable and a credit to your organization. It was my second experience buying a new car from him and it was, as it was several years ago, an exceptional experience. And the car is all he said it would be. Met all my expectations
I just purchased my new vehicle at Kanata Mazda, and I was very impressed with my sales person, Brittany, as she was very knowledgeable, efficient, and friendly. She did not use any pressure tactics and patiently answered all of my questions. She worked hard on my behalf and I left with exactly what I wanted. The fact that Brittany was a real pleasure to deal with was the icing on the cake.
I had a great time purchasing a vehicle from Kanata Mazda. Christina is very professional and courteous. She made sure that she demonstrated all the features during the test drives so that I could make an informed choice about the car that’s right for me. I love how after a few days, she checked in to make sure everything was going well with my new purchase.
I can’t say enough great things about Kanata Mazda. I’ve been leasing from them for more than eight years. Every time before I renew I check out their competition and Kanata Mazda always come out way above the rest. Jesse and Gianni gave me fantastic service, made me feel welcome and valued. Don’t waste your time shopping around. I already did and Kanata Mazda is where it’s at. Ask for Jesse, he is the best. Super down to earth, honest, reliable and knows his stuff.
Amazing customer service! Gianni was so helpful when I purchased my first car 3 years ago that when I was ready for an upgrade I had no question where I was going to go and who to deal with as I knew I would be stress free and with no high pressure tactics. Also adding to the great sales service is the fantastic service team. I highly recommend Kanata Mazda
Great dealership - good service dept
I am female and am therefor wary of going to dealerships alone after the experience I had at this dealership.
I did go to this dealership to test drive a car. They didn't get me into the car I asked for (CX3) but instead put me in the model lower (Mazda 3 Coupe). I actually loved the car but that's not the point. They then proceeded to try and get me to pay as much as they could get asking me what I could afford and then setting the low bar right at that price point. Do they think people can't do math? They had me at paying my maximum amount for the lowest option model coupe of the Mazda 3. They didn't show me any real quotes but seemed to be making up amounts on the spot. I really feel as if they were trying to cheat me.
I did get out of there and immediately checked to confirm that the price they were quoting me was what I would pay for the sport model at one option level higher.
Another thing I should mention is that when I asked about the 1000 rebate that they had advertised the salesman said that would depend and it would be only a portion of that amount. ???? what?
Stay Away From This Dealership!! They're dishonest and prey on women.
I did end up getting a Mazda from Carling Mazda and am so happy I did!!!
I come to Kanata Mazda because it's close to where I live. I did not buy my Mazda here so I cannot say about their sales service but there service department is disgraceful, I have never had an oil change that didn't take over an hour to complete. I constantly have early morning appointments to start my day they have never brought my vehicle in on time. I always wait on them. My last appointment was 8:30am Feb 16 2016 and it's currently 9:10 am and my vehicle hasn't even been brought into the shop. Disrespectful to the customers time and schedule. I am switching my service to a different dealership
My experience with Kanata Mazda was very good. Knocked out a good deal on a Maz3 in about an hour. No hassles.
Just bought a new CX-5.
Sales experience was very good.
The pickup of the new vehicle was excellent. Fast and efficient, and the salesman's explanation of the vehicle's features and how to program it was superior to that experienced in other dealerships. My wife is not technically savvy, but she found the explanation clear and easy to remember.
I don`t usually right reviews but felt one was warranted. Both my wife and I were impressed with the service we received while recently buying a new Mazda 3 at Kanata Mazda. Our salesperson Arnold Doucette was very pleasant, helpful, down to earth and in no way the typical pushy salesman. He made sure the whole experience went smoothly throughout the process. Processing of the application was efficient and delivery was flawless. We had no issues what so ever.