Couldn’t ask for better service. Everyone is friendly and helpful. Just bought a Mazda CX-5. Laurie was super in helping us in our car journey. The girl knows her stuff. Would highly recommend her to anyone who is looking for a vehicle. Just didn’t hand me the keys. Came out and helped me figure some of the features
Had a mishap at another dealership. Ben from Guelph Mazda was able to squeeze me in last minute to correct my alignment. Ben and Ryan (Service Manager) both test drove my car after to make sure it was done correctly. Great customer service and really appreciate the level of care taken with my car. Will be returning for my upcoming services. Thanks again!
Great cars! Great people! Great value! Look no further!
Just took my car here for the first time. Great service. They were able to fix an issue that 2 other places couldn't. Will be using this spot from now on.
Waited over two hours for a scheduled oil change. Not impressed. Edit: the service was on the house due a malfunction in their machine that's supposed to update the computer in my car. Review changed. Bring back analog cars
I had an amazing experience buying my first car from Guelph City Mazda. Laurie was extremely professional and kind. Having never bought a car before I was a bit nervous going in, but that quickly went away as Laurie and Naveen were so welcoming and helpful. I would definitely recommend!
I recently purchased a 2021 Mazda CX-5 and I was greatly satisfied with the service provided by Randy and Naveen. They let me make the important decisions while giving detailed explanations of the vehicle and other options. I would highly recommend their service.
Recently got my new mazda cx-30 through Laurie. She is an amazing sales rep and took care of my requirements very well. Thank you so much for speeding up the delivery. It was a really nice experience.
I was recommended by friends to visit Guelph City Mazda in my search for a certified pre-owned vehicle, and I could not be happier with their suggestion! From start to finish, sales rep Laurie was extremely knowledgable, professional and friendly, and I now own a 2013 Mazda 3 that runs like brand new! I can't thank Laurie enough, as well as the staff at Guelph City Mazda, for their excellent customer service, and I look forward to driving this quality vehicle for many years to come! I would highly recommend visiting Guelph City Mazda for your next vehicle!
So, this is sorta a different angle of review for my 2010 Mazda CX7. In this review I'm going to talk about how my car performed during a highway accident that happened on my way to work today.
I was driving down highway 8south and going towards King Street when I got hit on my passenger side.
My car spun 180° and I tried to regain control of my vehicle when I started to roll down the ditch. At this point everything happened on slow motion. I remember instinctively covering my head as the car was rolling. And next thing I knew it all stopped. When it finally hit me that the car was now fine and in place I self evaluated myself realizing I saw no blood, and felt no sharp pains anywhere.
It's been 14hrs since my accident and I'm starting to feel the soreness but I genuinely am impressed with how well my car held up to a highway accident this morning.
Thanks Mazda for a product that kept me safe.
Having been a customer for the past 6 years, it's always a very pleasant and professional experience at Guelph City Mazda! Laurie Grist is an excellent Product Advisor and I highly recommend her for your purchasing or leasing needs.
First time visitor for an Oil Change
- price for oil change is fair (same price everywhere)
I wouldn’t prefer you take ur car here for service, I grantee they will try to force u to buy more things that you don’t need. I didn’t appreciate the force to buy things I didn’t need, I told them I won’t be coming back. Be careful, if you go there for an oil chance make it clear!!! Just oil change and don’t try to sell me anything unless I tell u.
I am from Etobicoke but was in Guelph for the day. My Mazda had an issue and I called Guelph City Mazda for some service help. Ryan (the service manager) was very patient and talked me through possible fixes for the problem I was having. His top concern was to help me over the phone and not unnecessarily have me come into the dealership to charge me for having a look at it. For that I am very appreciative and would highly recommend this location.
My boyfriend and I came here to buy our first car and had a phenomenal experience. Reg was incredibly knowledgable, spent a lot of time answering our questions, and wasn’t pushy at all. He worked with us to make sure we were comfortable and excited about our purchase. Mohsen also made us feel incredibly valued as customers, and we’re thrilled with our new CX-5! I couldn’t recommend the team here more highly - they’re great!
Hands down the best dealership to deal with! Mike in service is amazing, honest and transparent! Need to buy a car? Chat with Reg! He is incredibly knowledgeable and very easy to chat with. I have nothing but great things to say about this dealership. I will always service my car here and will continue to purchase my vehicles from here!
Went for a diagnosis for my Mazda3 because I was hearing a lot of road noise. I described the noise as coming from the back, increasing with volume as we increased speed, and said we think it's a bearing. When I got the call back I was told that it was the front ball joints and the fix would be over $1,000. Which does not make sense for what I described so I took it in to someone else who agreed it was a bearing, repaired it and everything works perfectly for around half of what this dealership told me.
I won't be taking my car back for any service.
Went to the Guelph Mazda for a CX-3, and it has been an amazing experience going through the process with Reg and Naveen, excellent services and customer care, loved my time spent at the dealership and I am looking forward to come back again and purchase another vehicle. Great job Mazda Guelph, I am a very satisfied client and friend, see you guys soon, stay Zoom Zoom.
Great car buying experience from start to finish. No pressure sales and even took the time to get better value on my trade. Would recommend Guelph City Mazda to anyone looking for a new car. Love my 2019 Mazda3. Thanks Sean for you help.
Great service
bought a cx5 from this dealership with no regrets and no pressure. I do all my own light servicing (oil changes etc) and sales staff fully supportive giving me clear direction on how to keep records for warranty issues should they ever occur. have had one minor factory recall on the vehicle but repair was quick and flawless
I bought a new CX-5 car recently,I have had a great experience with them .they explained each and every detail of product,and gave suggestions to go for extra warranty,which is veryuseful for the life of the vehicle and to save money from our pocket!
Service is great always. People clearly convey what you can expect and what needs to be done.
Many thanks you's to Product Advisor Bill Roach who helped me with my car purchase this month! Super friendly, and knowledgeable about Mazda cars, and he really educated me on how to assess my vehicle needs and plan for the future. I can't thank him enough for providing a great experience as originally the thought of buying a car was very intimidating. Very happy with my new purchase, and the overall experience at Mazda - the team was great at making my family feel welcome too during the whole process.
Can't speak to purchasing a vehicle there, but had my 3 Sport serviced once and once only. Was told that my brake pad depth was critically low. Took it to my regular garage to get the pads replaced, and was told that they were perfectly fine for at least another year or so. Glad one of the two places was honest. I added a star for what would have been a 1-star rating as the oil change was performed adequately. Won't be going back.
Salesperson came out and greeted me as soon as I came, was polite, but did not listen to my budget and insisted that I need a brand new Mazda. (I don’t drive my own vehicle much and saving for a house)
She would not shut up about the features of the different Mazda 3’s. I couldn’t even get a word in to mention my wife owns one already so I’m aware of everything she was saying. At least she knows her products very well, I’ll give her that. Please teach your salespeople to listen to the customer and not talk so much.
A great experience.
Excellent and friendly service. Highly recommended dealer for purchase, service, parts or information. Really good atmosphere and good people to deal with. Have been dealing there for parts for our Miata with good results for some years and now have added a Cx5. They have great cars.
I have purchased two cars here and both times have been an amazing experience. Professional and friendly sales team who treat you like family.
The service team is exceptional too. They're always speedy and very thorough.
It is a fantastic place. And more importantly, fantastic knowledge and easy people to talk to. I was there 2 years ago and I just got to write this review. Mazda should be the first place any person should start with for great cars and more importantly easy conversations with the people. All the best.
The owner , is amazing, and helpful, I did not have the best experience with the salesman, but everyone else was Excellent. Hands down great service department.
Terrible and rude service, 0 loyalty.
I bought my car new in 2017. Had it serviced always with Mazda with the exception of one oil change. They claimed they could not service my brakes under warranty despite purchasing all the extended coverage and always servicing it with Mazda whenever the mileage indicated to service.
I had grooving in my brakes which they failed to spot in the last servicing (noted by someone who saw my car on the driveway). I took their word for it the brakes were ok.
It has been noticed again since and they confirmed this time specifically that the brakes did indeed need fixing. They claimed it was too many miles since the last servicing, despite no indication that this was needed and no information from their part.
I have brought the car into the dealership I bought it at (GCM) and never will again. Even when I told them I did not want to pay for servicing and not to perform it if it can't be done under warranty, the manager promptly hung up on me before I could even arrange a shuttle ride back despite the fact that they had my car.
Never purchase or service your car at Guelph City Mazda if you want honesty, transparency or polite service.
Edit: regardless of what 'your findings' were it's irresponsible and rude to hang up on your customers when they have no way of getting back to their vehicle. It's unacceptable and I am taking up the matter with your corporate office. You can contact me directly using the phone number in your system if you wish to do so.
Getting my new Mazda3 was an awesome experience! I started out by looking at a million websites for cars and when I finally went to guelph city Mazda they found exactly what I needed right away!
Bill was super helpful and friendly! He found out what I was looking for and helped find a great match! After a great test drive, the buying process was really smooth.
From getting financing, to trading in the old car all the way to picking up the new one, the entire Mazda Team was great to work with!
I would highly recommend going to the Guelph City Mazda Team for your next Zoom Zoom experience!
Great personal service and attention. Sales and service staff are really knowledgeable and make sure you are attended to.
Lukas was the individual I met with at Guelph City Mazda. He was extremely nice and was not pushy at all. He went through all of the details and even stayed late to make sure we were happy with the information we received. They made you feel comfortable and that you were a valued customer. By far the best dealership I have been too.
I purchased a Mazda CX3 at Mazda’s Guelph location back in April. From the moment I walked in Bill was laidback, friendly, and never once made me feel pressured to buy.
I originally came in with about 45 mins left til closing time and Bill never cut me off or made me feel rushed. He said “why don’t you come back tomorrow and we’ll go for a test drive. I want to take you out on a rally course so you can really see what this vehicle can do!”
I was worried it would feel awkward him in the car with us, but it felt like we were going for a ride with an old friend. I had been so used to dealers handing me the keys and off I went - very little care, and as soon as I got back there was always the usual pitch - “what can I do to get you to sign today?!” That was never the case with Bill. Formerly a driving instructor, he is perfectly suited to take you out on the open road and show you what the car can really do. He had us hammer on the gas, slam on the break, take tight corners, turns etc. The test drive was FUN and informative.
The conversation was easy, Bill is basically a combination of my husband and I, and we just had a blast. When we got back to the office we discussed options and when we asked what the best deal was he could give us, he pulled it all up on his computer in front of us, completely transparent about what he could offer. Other places we went had to go “speak to their manager” and it was always closed door whispered conversations. Not at Mazda.
The owner chatted with us as well to ensure we knew no matter what we would be taken care of. he’s been in business a very long time and I can see why - customer service next to NONE. If you’re looking for a quality vehicle with amazing finance rates and top notch customer service, I urge you to visit Guelph Mazda and while I’m sure you can’t go wrong with any of the sales staff, I would recommend Bill any day! Tell him Ty and Marina sent you :).
Hassle free transaction, easy to understand numbers, easy financing application. Bought an immaculate 2016 cx5 from Bill he was simply amazing, honest and helpful.
Definitely recommend dealing with this dealership and Bill.
Very happy with the vehicle.
Good experience when you are looking to buy. The sales rep that i had (Bill Roach) was fantastic, not pushy at all.
The financial guy was pushy with selling extended warranties which I'm glad I decided against buying since it doesnt seem like they will actually fix things under warranty.
The problems appear after you purchase when you bring it in for service. The first time I brought it in for normal service they didnt mention anything to me about the breaks other than that they were "all good". Then when i had my tires changed by my own mechanic it was him that pointed out wear on one of the rotors.
This is when i brought the vehicle back into the dealership explaining the uneven wear on one of the rotors that had been pointed out and shown to me. They said Mazda considered this to be normal wear for a 5 month old car with 4500 km. My mechanic disagrees and says that if this was normal wear then youd see it on all of the rotors not on just one.
It also seems that early rotor wear is a common mazda problem. The customer in front of me at the service department had similar wear and the service manager was telling the customer before me the exact same things as he told me.
Service manager however was very polite while explaining to me that Mazda wont fix it. I wont be returning to them for service.
Great for having parts department. I frequent them for various projects. They are very helpful.
Great dealership. No pressure to buy. Mike Maxwell was great. Answered all my question and concerns. Naveen Verma was very helpful when explaining everything from finance to warranties. Never tried to force anything on us and made it very easy to understand.. Mohsen Kharian was delightful. Personable and very helpful. I would recommend this dealership to anyone.
I am a new customer and so far, so excellent. If anything slips, I get the feeling they will do their best to make it better right away.
This dealership is incredible! I came with my boyfriend to pick up his car. The service was absolutely incredible. Not only did the owner and the accompanied sales representative provide refreshments, but they were genuine and incredible people that you could feel comfortable around. Everything was so clean and the environment was such a positive space. Not only did they get his car ready, the sales representative even got in the car and showed us all the car gadgets that they accompany with! Previous dealerships I have gone to did not take the time on the day the car is picked up and provide in-depth review of the car before you take off. What also blew my mind is they went through the car manual and booklet with us as well. I can honestly say they got me sold. They got me sold for my next car! They have beautiful, incredible, and amazing cars that are worth every penny due to the customer service provided at this dealership. I really appreciate and my boyfriend very much appreciate the excellent customer service at this location. I would HIGHLY recommend this dealership! They stand by their word, they do a great job with the whole car buying process and really are their for your needs and wants. Thank you Mazda Guelph! If your looking for a good dealership who are loyal and don't rip you off, go to Mazda Guelph! Thank you so much for everything. We really appreciate it!
Very patient and excellent at listening to details on what you need. Make you feel at home every time you walk in the building!!!
Great car buying experience.
We were looking for a car to replace a 2017 Kia Niro that was a write off. Before going back to Kia and getting another Niro which was a great car. I decided to take a look at other dealers SUV to see what they had to offer.
After spending a weekend checking out everyone, I really did not like any of the vehicles.
I was heading to Kia to take a look at another Niro, at which point my wife said we should stop at Mazda and see the CX3, I was a bit reluctant as I never thought about buying a Mazda. We decided to check them out as they have a unlimited mileage warranty and I put on about 35k a year commuting to GTA.
Laurie the sales person that we dealt with was great, showed us the CX3. She was not pushie at all.
In the end we ended up buying a demo CX5 which was not much more then a new cx3
I am very surprised how far Mazda has come along. Before going in I was very against buying a Mazda. The finish and features are high quaility.
Laurie and the rest of the staff were very helpful and forth coming during the whole purchasing process. I highly recommend the dealer.
I have never experienced this kind of service when buying a new car before. I highly recommend them.
Great service, honest people. I'd highly recommend. We bought our Mazda3 here a few months ago. They took the time to explain a lot of things about the car and the financial stuff. Gave us time to think and took us for a couple test drives. Never were pushy or tried to force us to buy buy buy now (like other dealerships). I just wish I could have afforded to wait a year to buy a new car as the new Mazda3 is coming soon!
Bought a 2013 Mazda 3 at end of June and just had my first service. Everyone had been pleasant and helpful. Car is running great. Overall very positive experience.
A stress free wonderful experience.
I highly recommend if you want to have an amazing experience purchasing a car and expect the customer service once you leave.
06 Mazda 3
Would not trust this dealership with a tricycle. Spent 1000$ for a break job done at a near by mechanic only to have this dealership during a safety to say they want to redo it themselves to pass it. Technician complained that he did not like the firmness of my breaks stating he wanted to try and bleed the line and see how that worked (did not actually know what to do). Said the front struts looked a tad week and decided that deserved an 800$ repair bill which after viewed by two other mechanics including one other dealership, said was not needed has the struts were fun. The only thing they got right was one rear tire needed replacing but not anywhere near the cost they stated. Giant money grab do not bring your car here.
In the process right now to purchase my first new car. So far, everyone has made this painless. Extremely knowledgeable and not pushy at all. Everytime I've called I've been greeted wonderfully and everytime we walk in we are treated very well. Everyone has smiles and I can honestly say that this is a place where people enjoy their work environment. I always think it's important to purchase anything from people with passion and this is the spot.
Looking forward to getting my car this week!
I experienced excellent interactions with Jas, (sales rep) who was very friendly and knowledgeable, Mohsen, the manager, and Naveen. I am quite enjoying my new CX-3 Mazda. I have recommended Mazda cars to others, especially those who enjoy fun to drive, safe and well built nicely engineered cars with good warranties. My only area of concern: I found that the service receptionist person that I dealt with could use a few lessons from management on how to treat people.
Adam Dunn is a really good guy, I bought a car from him a couple months ago, Told him what we can afford and what im looking for and he went all out to help us out.
Overall very happy with this place everyone is friendly!