I purchased my very first car back in September and the process was so incredibly easy and stress free thanks to Justin and Julie. They were so kind and patient with me as it was all very new to me. They went above and beyond and always are so welcoming every time I’m at the dealership. The customer service was so great that even my dad ended up switching to the Mazda family! Thanks again Justin and Julie !
Really great staff, the sales man who sold me my car two years ago remembered me and the car I purchased, overall great service!
Can't thank Todd and Julie for everything they've done to get us in our new mazda. We had fantastic customer relations , they listen to our wants and needs, very polite and professional. We will always be clients of mazda and highly recommend!
Was looking to sell a car back to Mazda here, got a price and was assured that was the best price, went down the road to Mitsubishi and got $2500 MORE for the car....low balling just lost you customers and got you a bad review and Mitsubishi laughed at you 🤣 your loss, our gain! Recommending Mitsubushi to all our friends
We are from Germany and visited our son in Cornwall. A few hours before our flight home from Montreal the keyless go system of our rental-Mazda had a malfunction and we were not able to start the engine. We decided to call the local Mazda dealer. Rick - I hope I remember the name correctly - was so nice. He was very patient with me to explain several possible solutions but nothing worked out. He recommended to call road service and rental company. So we did - but meanwhile he came to our place...and: after several checks and attempts to start the car it started. Thank you so much!! Without your help we would have missed our flight home!
The best dealership experience I've ever had. I had great conversations with Todd over the phone and Julie in finance is very knowledgeable.
Very honest, kind and genuine staff. I highly recommend.
Purchased a 2018 Mazda CX5 from Julie, she was extremely professional from the very beginning. Without a doubt she's created a lifetime customer. Service was also exceptional, I had a lot of questions, even stupid ones, and they had no issues answering every one of them. I knocked off a single star because their sales team didn't meet the high standard of customer service the Finance Manager and Service Department had set, thankfully I had very little dealings with them.
Great sales team not pushy and the service team is tops
Good products, but the service is where they excel. I've been dealing with them for over a decade and the service department is the best of any dealership in town.
Just bought a mazda 3 gt turbo awd. Amazing car great service. No pushy sales ppl i recommended this place for a great buying experience.
The true test of customer service is when something goes wrong. I was not a happy Mazda customer due to dealings at another dealership. When I spoke with Julie from Cornwall Mazda she was very quick to fix the situation as it should have been done in the first place. Julie created a committed customer. I then spoke with Rick in service who was great to deal with as well. I will be back for service and for my next car purchase.
I purchased a new Mazda 3 from Cornwall Mazda in July of 2021. It was such a great clerk eve. I got a good deal for my trade in, fast turn around time, and great service. I highly recommend!
My husband and I had a wonderful experience purchasing our CX-5. Justin was extremely polite and very knowledgeable. Both Justin and Julie were able to answer all of our questions and even went above and beyond to introduce us to the whole Mazda crew. We didn’t purchase new, however when we left the lot the car smelt and looked as though it hadn’t been driven in before ☺️ Thank you both so much for the lovely experience.
Couldn't ask for a better experience buying my first car on my own. The team here is customer focused and no BS. Thanks again Justin and Julie!
Incredible service, very clean inside the dealership, and couldn't be happier with my purchase so far. Cheers to the team for making me feel like family!
We had a great experience at Mazda with the help of Justin and Julie who were awesome at answering all of our questions. We felt no pressure when purchasing our CX5 as the staff were genuine. We are very happy overall with the service and the buying process was easy and smooth.
Very professional, very efficient and extremely respectful. Thanks Mazda team!
Excellent experience with Justin in Sales and Julie in Financing at Cornwall Mazda in February. They went the extra mile meeting my individual needs upon the end of a Mazda lease, and patiently explained every option and detail over multiple visits. The team was willing to negotiate a great deal, source a rare manual transmission model quickly, take care of the little details, and best of all, save me a lot of money on the old lease and the new financing! Their personal attention and effort was great, and is very appreciated. I highly recommend Cornwall Mazda, and love my new 2021 Mazda3 sedan!
Love these guys.
Prices are fair and the staff is fantastic.
A+for service too
Working with Justin to come to a deal for my new CX-30 was a no pressure, entirely amiable experience. He was able to answer all my questions and seemed sincerely interested in providing me with the best deal possible. Julie was also extremely helpful with the information about the financing component of my purchase and was also able to answer all the questions I had. Looking forward to the purchase of our next Mazda!
I just bought a mazda cx5 and neil and julie wich are so awesome at what they do were able to put me in this awesome vehicle and personally i loved there expertise while dealing with me 100 %
Todd & Julie with Mazda were great. Very happy with the service. Would recommend stopping in if looking for a new vehicle.
Service department is very good . Very honest.
Clearly enjoyed experience
Service department is very good . Very honest.
Clearly enjoyed experience
Worst experience of my life will never go back and will never recommend them
Worst experience and service in my life. Will never go back and will never recommend them.
Good experience..... bought the CX5GT.
Fantastic experience buying our second Mazda CX-5! Michelle is terrific in answering any questions about the cars I was looking at. Very happy with service, as well as with vehicle. Finally had a chance to do a bit more driving in my new CX-5 last weekend and I was very pleased with the improvements in the 2020 model.
Great service, trust is hear!
Great service friendly and honest
I recently found myself in need of a vehicle and visited Cornwall Mazda to learn more about the CX-5. I was helped by Michelle Resrochers who proved to understand what I feel today's customer is after. She was knowledgeable about the brand and acted as a good ambassador for Mazda, and knew both the major and some more intricate details about the vehicle I was considering. Our test drive went very well, and when I had questions she answered them quickly and honestly. There were a few very specific things she wasn't certain of. She didn't guess; she committed to getting me an exact answer, and followed up with me quickly. She was very helpful throughout the process, even though I ultimately purchased elsewhere. I dealt with several salespeople over the last few weeks, but Michelle was the one I found the most personable, honest, and accountable. I'd recommend anyone considering a new or used Mazda to ask for her at the dealership!
I have now purchased two vehicles from cornwall mazda and the sales, financing and serving departments are all wonderful. I have never felt pressured to buy a certain vehicle or accessories. They always look put for their customers. I recently bought a 2020 cx9 turbo and the vehicle was picked out with added accessories, vehicle was tracked down and delivered and accessories installed so that I could bring my new vehicle while in under a week. The sales and financing staff is always so knowledgeable and answered any questions I had.
I bought a Mazda cx5. Very nice car and service was good as well. But one thing made me feel bad when a staff member asked where I came from because I have a very strong accent. I think it was uncalled for.
Great service. As always.
Very agressive sales, hostile tactics, very pushy. Attempted to withhold keys of a trade-in vehicle without consent. Would not buy here ever.
Aggressive sales and dirt low trade in prices.
Wanted to buy a cx5 i had to wait for my friend to buy it i called my sailsperon verry rude bought a honda crv .your lose
I've been bringing my Mazda 3 here for service since 2012 and have been very happy with their Service dept.
Went in for an alignment. Fast pleasant service and helpful answering my questions.
Went into Cornwall Mazda to upgrade my Mazda 3 for a CX-5, I dealt with Julie the finance person.she kept me there the entire day making me think I'm getting the best deal, I explained everything I wanted . Julie was making up excuses about you can't have certain things in the deal financing won't except you. so I went home to think about it and said to myself something isn't right, so I went to another Mazda dealer in ottawa they gave me everything I wanted cheaper than Cornwall Mazda and I was financed within 30 mins of making the entire deal. I also only spent one hour not all day with the Mazda dealer in ottawa. I also called Julie today to tell her we went with someone else , she flipped out yelling what a waste of time , you guys were not worth dealing with and all types of ignorance , I tried to explain to her that everybody wants the best price. she went off again yelling ignorant things about all the other Mazda dealers in ottawa. all I have to say is be competitive and don't B...S...T customers. THANKS TO THE LOCAL OTTAWA MAZDA DEALER FOR THE EXCELLENT EXPERIENCE AND GREAT SERVICE........(BEWARE OF CORNWALL MAZDA IF YOU ARE LOOKING FOR A GREAT DEAL . JULIE BEWARE>>>>>>>>>>>>IF I WAS ABLE NOT TO GIVE A STAR THEY WOULD'VE GOT NO STARS.. MANAGEMENT SHOULD REALLY CORRECT HER ATTITUDE.
Took my new to me 2010 Mazda to a Mazda dealership for diagnostics. Asked 2 times if they were a certified to handle my after market warranty Rick the manager told me yes it wasn't a problem. Now I've paid 113.00 for a diagnostic report I cannot send into for the warranty because they were not certified to touch my car and that would void my warranty. I now have get 2nd diagnostics out of pocket expence with an actual mechanic certified by my warranty company. I contacted the responsible party Rick the service manager, he had nothing but denial, was rude, and refused to finnish the conversation telling me to call head office. It's pretty obvious I won't be buying a MAZDA ever again. I've had mine for 2 weeks and now need another new car. Rick is out of touch with basic customer service skills such as actively listening and asking probing questions. He also booked my appointment for the wrong day. This guy shouldn't be a manager or working with the public.
When I needed emergency service for tire replacement as fast as possible and at the very last minute, Cornwall Mazda certainly stepped up And provided five star service all the way… I highly recommend both the sales and service businesses at this dealership. Fantastic service all the way!
I recently have bought a new Mazda 3 and it's great. The car is very stylish, handles awesome and the 5yr unlimited km warranty is the best on the market. The salesperson I dealt with was Todd and he was very personal and upfront with everything. Julie took care of all the paper work and signing very nice and personable. I would recommend speaking with them. All other staff on site we're very polite. Looking forward to some feature maintenance appointments.
I asked them to check my brake pads and that I would like to see how worn they were and at that point I would decide if I wanted to replace them. 10 minutes later they said my rotors were finished so I asked to see, when I checked the rotors they were in perfect condition, I waited for about twenty minutes and asked how my CX5 was coming the guy in the front said they had to replace all my pads and gave me a bill for 438.00 I asked if I could see the old pads but he refused as he said the mechanic had thrown them in the garbage! This place should be avoided at all costs a total scam, I will never go to this dealer again they did not follow my directions at all and I feel totally ripped off.
Rick runs a great service program! I've been dealing with these guys on + off for 30 years! Top Notch!
Amazing service
My experience with the Mazda Service Department today was excellent. I took my car to another garage in town to have the safety inspection done. The quote I was given for the work that needed to be done was high, and I decided to get a second quote from Mazda.
In the end I took my car to Mazda to have the safety repairs done and it cost me hundreds less than what the other garage was quoting me.
It's not always more expensive to go to the dealership. Mazda saved me money wherever they were able, and in the end Mazda was able to fix a brake calliper that the other garage insisted needed to be replaced. I will return here in the future.
Service Centre has great service but the salesmen are... well... salesman.
Great and professional service! I couldn't be happier with my purchase. I highly recommend this dealership.
I HIGHLY ADVISE AGAINST THIS DEALERSHIP. I HAVE WORKED IN A SERVICE DEPARTMENT BEFORE FOR A DEALERSHIP SO THE AUTOMOTIVE INDUSTRY IS NOT UNKNOWN TO ME.
I CHANGED MY SUMMER TIRES MYSELF ON APRIL 21ST, 2015 MY SPLASH GUARD WAS ON MY CAR. THIS IS A BIG BIG SPLASH GUARD ONE HELD DOWN BY 7 ISH SCREWS. A PIECE THAT IF YOU WOULD LOSE YOU WOULD ROLL OVER IT AND DEFINITELY NOTICE AND FEEL IT. THE SERVICE ADVISOR SAID IT DIDNT SHOW UP WITH THE SPLASH GUARD THE FIRST TIME AROUND. YET IT WASNT NOTED ON MY WORK ORDER AND I REMEMBER IT BEING THERE PRIOR TO THE APPOINTMENT. THE SERVICE MANAGER SAID HE WOULD SEE WHAT HE COULD DO. SINCE IT IS A PART THEY HAVE TO TAKE OFF FOR MY OIL CHANGE BECAUSE THE HOLE IS NOT PROPERLY ALIGNED WITH THE OIL FILTER. AND MAY HAVE FORGOTTEN TO PUT IT BACK ON.
I BRING MY CAR IN FOR ANOTHER APPOINTMENT. FOR A SUGGESTED ALIGNMENT -- THAT WASNT NEEDED ONCE I BROUGHT IT IN. AND THEY WERE SUPPOSED TO HELP ME WITH THE SPLASHGUARD. AND NOW THE STORY CHANGED ..IT WAS MY FAULT I LOST IT. EVEN THOUGH IT WAS A BRAND NEW ONE PROPERLY SCREWED IN. THAT WAS THERE 3 DAYS BEFORE MY OIL CHANGE. THAT TO BE NICE THEY WOULD DISCOUNT THE 140$ PART OF 15% OFF. WOWWWW! FOR THEIR MISTAKE. NOW I HAVE TO PAY FOR IT. NOT TO MENTION MISS TIME OFF WORK TO BRING IN MY CAR FOR A SUGGESTED ALIGNMENT ONLY TO GET THERE TO BE TOLD OHH NO ITS NOT NEEDED.
THEY ARE SUPPOSED TO CALL YOU TO TELL YOU WHEN YOUR CAR IS READY OR WHAT NEEDS TO BE DONE THEY NEVERRRRRR DO. I HAVE TO CALL TO GET UPDATES. THEY DONT PROPERLY EXPLAIN WORK ORDERS. THEY MAKE YOU PAY AND GET OUT. I LEFT THE DEALERSHIP ONLY TO CALL BACK TO UNDERSTAND THE MECHANICS NOTES THAT WERE NOT EXPLAINED TO ME.
NEVER AGAIN! WHAT ELSE WILL THEY FORGET TO PUT BACK ON MY CAR AND THEN MAKE ME PAY FOR IT.