Don't ever trust your purchase unless you physically see it, verify it and then buy it. Coming to my experience i booked a car in this dealership from Ontario the place where i live. Bedore booking i asked them how many kms is the car driven as of now? They said 80kms and which is under 100 so i was fine and i paid the booking deposit. They promised me no one else would be touching my car now its booked under my name. So then 2 weeks passed, i was then ready to get my delivery, i asked them again how many kms is it driven. They said 80kms. I travelled 800kms to this dealership and upon delivery i found out that the car is driven 133kms which made me feel unhappy and cheated. I only needed a reason from them like why was it driven after i had paid my deposit. All they said is " We don't know the car isn't driven at all" i understood the thing, they knew when i am here for delivery from a town far away i wouldn't be cancelling it anyways. I had no other option but to take the delivery and drive back 800kms. After purchase, I haven't heard from any of them from the dealership again. So i would say NEVER TRUST ANYTHING HERE unless you verify yourself
Did a test drive with Ronen and also follow-up calls / emails from Sales Mgr. Cameron Scammell. Every thing as excellent however decided to purchase a Subaru Ascent .
The dealership was friendly when I spoke with them but the spam emails were non-stop. I think I might avoid the dealership just because of the spam emails. The email tried to sound personal but you can tell they were generated. It felt like they would send one every week or more until I unsubscribed.
The sale experience was good. The aftermarket support from the dealerships in Winnipeg has been horrendous.
I am very happy with the contact ungaggle.com gave me for purchasing a Mazda CX-5 Through Crown Mazda. There was quite a difference in the price of the vehicle when compared to another Winnipeg Mazda dealer. When Dealing with Crown Mazda the price was the unhaggle price plus I saved an additional price $500.00 in accessories. I was able to purchase the car through Chad at Crown Nissan who I had test driven other vehicles with. It was really convenient to only have to deal with one sales person for more than one car brand. Very happy with the Crown dealerships because of this and will definitely use them for our next purchase. My contact at Crown Mazda was Jordan Day. Very good to deal with and fair. Delivery of the vehicle was when they said it would be and I was given thorough instructions on all the bells and whistles. There have been no problems or warranty issues so far.
I spoke primarily with the used car manager. He was pleasant, friendly, and easy to talk business with. The 2 year old SUV I purchased was clean, except the inside of the windshield showed smearing in the sunshine. It had several minor dings from parking lot car doors that I hadn't noticed before, since I was excited to buy it. The price was reasonable. They called later to see if I had any questions. Overall, I had a much better experience with Crown than with my previous car purchase. I would recommend them as a good place to shop.
I like the vehicle a lot, and don't regret my purchase.
We visited quite a few dealerships when looking for our new car and Crown Mazda was leagues above the rest. Most of the time at other dealerships I felt like the staff didn’t even know their products that well. Not here, our sales advisor Marcus was able to showcase the cars we were interested in and clearly outline the differences between them. He spent time getting to know what we needed and presented the best options. You can tell this place is managed right, they take a very ethical customer focused approach to selling cars and they place value on building a long term relationship with their customers. I recommend going in to see Marcus for a test drive if you are in the market for a new car, you won’t regret it.
I recently purchased a new CX30 form Crown Mazda and my experience couldn't have been better. Sonny, my sales associate was awesome! He was friendly, informative, and very helpful. At no time during the whole experience did I ever feel pressured. I also dealt with Kyle on my trade in, and again a great experience. The whole process was very straight forward and transparent with no pushiness.
I’m very happy with my new car and if your are in the market I highly recommend that you reach out to Sonny and the team at Crown Mazda—they truly make the process pleasant and stress-free.
Had an amazing experience buying my new car at crown mazda. Sales guy Sonny helped me out through the buying process and made it seamless. He also deals with financing so I didn't have to talk to someone else for that. Overall great service and highly recommended. Keep up the good work.
Update about service appointment: Had an appointment booked 2 weeks ago for some parts to be replaced. After waiting for hour at dealership, I was told they didn't have one of the parts available for my vehicle trim and that I would have to wait another 3-5 days for it to arrive so they can rebook which I understand. But these things are figured out before booking an appointment. Why book it when you don't have all parts available. Hoping to get things sorted out on my next visit.
Our experience with this dealership, particularly with our salesperson Jaiden Taylor, was terrible. While Jaiden was initially friendly and accommodating, things took a turn when we went to pick up our vehicle.
The car was not only dirty inside and out, but it also had visible scratches, dirt, and tree sap as well as disgusting marks on the interior, including a clear footprint on the back of the front seats. When we brought these issues to Jaiden's attention, rather than addressing our concerns, he became defensive and dismissive, claiming that the car would "get dirty anyway" once driven.
As we discovered more scratches, Jaiden's behavior escalated, he raised his voice and acted unprofessionally. We were even told that "cars can get scratched just by sitting on the lot," which made no sense to us. Despite their insistence that the car had been detailed before delivery, the condition of the vehicle and the photos we took told a different story.
When the manager, Austin, finally stepped in, he admitted the car was still dirty, had tree sap on it, and acknowledged the visible scratches. What left us baffled was how these glaring issues went unnoticed and were somehow missed before handing us the keys to the car.
Given this experience, we ultimately decided not to take delivery of the vehicle, as we felt certain that after-sales service would be as terrible as their sales.
This experience completely ruined what should have been an exciting moment for us, and unfortunately, we strongly recommend to avoid this dealership. They also repeatedly claimed to offer the lowest prices in Manitoba, but after visiting other dealerships, we quickly realized this was a complete lie.
We're onto our third new Mazda, and our second from Crown Mazda. First, a Mazda 3 GS, and now a CX-30 GT. To start off with the service department, they're always happy and helpful. I've never had them recommend more than I've come in for without first asking me to take a look at the existing part, and saying how long they think we can reasonably wait before replacing.
The sales people have always been great, but, this time, Marcus really blew me away. He's a little newer, but very knowledgeable, and not afraid to say that he didn't know something, but happy to find the answer for me right away (we had lots of questions). When we started talking to him about what we wanted, he was happy to work with us, and make recommendations to fit within both our lifestyle and budget. There was no pressure from him to sell us anything extra, and it meant a lot.
I'll definitely buy my next vehicle from Crown, but in the meant time, if you're reading this and on the fence, go chat with Marcus or any of the other fine people there.
My experience with Crown Mazda. I'll say right away that I was at another (large) dealer before this one - not (Crown). I was in second place there, they spent little time on servicing me, they were very pushy, and they constantly wanted to sell me things I didn't ask for. If I don't like a person/company and their approach to me, I won't deal with them, even if it's the best deal. But the attitude here is completely different. For which many thanks to Marcus Harder. He didn't waste my time, explained all the nuances in detail and answered all my questions. He was ready to help me at any time, dealt only with me, and didn't run from client to client. Perhaps he doesn't have much experience yet, but this is compensated by his human qualities. And the most important thing I liked was that he didn't force me, didn't impose - to buy something I didn't want. He gave advice, information, time to think. My impression is incredibly positive, and I hope to continue working with them. And Marcus, good sales to you.
We recently had the pleasure of working with Marcus Harder at Crown Mazda, and we couldn’t be more impressed. From the moment we walked through the doors, Marcus greeted us with a warm smile and made us feel welcome.
What stood out the most was his extensive knowledge about the vehicle we were interested in. He patiently answered all of our questions—no matter how simple or complex—and ensured we had all the information we needed to make an informed decision. It’s rare to find someone so early in their career with such confidence and expertise.
Additionally, Marcus was refreshingly low-pressure. Instead of trying to push us into a sale, he focused on understanding our needs and preferences, which made the entire experience enjoyable and stress-free. We felt respected and valued as customers, which significantly enhanced our experience at the dealership.
I highly recommend Marcus Harder to anyone in search of a new or used vehicle. With his professionalism and dedication to customer service, I have no doubt that he will continue to excel in this industry. Thank you, Marcus, for making my daughter’s first car-buying experience a positive one! The pink bow was also a nice touch!
The guys at Mazda will always take care of you. Anytime I have any service needs they are quick to help out and I know I am being taken care of. Sales guys are great too, never any pressure chatting with them. Will keep getting service here!
Just purchased a new vehicle from Nick at Crown Mazda. Had a great experience with Nick and the dealership!
Nick was VERY patient with us while we were picking a new vehicle. He took us on several test drives and explained the vehicles as we drove them. He even extended our test drive for more highway driving since the majority of our driving is done on highways.
I brought up some negative feedback I had read online about our potential vehicle and Nick did not lie or gloss over those reviews. He was honest about the limitations or possible drawbacks of the vehicle. We then went for a test drive and found out first hand whether or not those potential drawbacks were deal breakers for us (since some negative car reviews are based on personal preference).
We never felt pressured to purchase anything and Nick kept tuning new pricing through his computer to show us.
The dealership wouldn’t haggle on price, but we’ve had this same issue with other dealerships (not just Mazda). Guess this is just the way car buying is now.
We were required to purchase some mandatory options (all weather mats & cargo mat and back seat protectors) but I was planning on buying these anyway so this was not an issue for us but just be aware the dealership final price will be higher than on Mazda Canada as a result.
We would have no problem returning to this Mazda dealership in the future. I just hope we get as many years out of our new Mazda as we did our old one.
Thank you to the friendly staff of Crown Mazda for making my recent car purchase such a positive and stress free experience. Thank you especially to Sonny Dela Cruz for his extensive knowledge and his ability to walk me through every step. A shout out to Marcus as well for helping me get the technical things set up. If you are in the market for a new car, definitely check out the team at Crown Mazda.
I had an awesome experience purchasing my car with Sonny. He was knowledgeable, patient, and made the process easy without being pushy. Mitch, the general manager, was also very helpful and transparent, and he ensured everything went smoothly. Both provided excellent customer service. I highly recommend Sonny for anyone looking to purchase a Mazda!
Our experience with this dealership, particularly with our salesperson Jaiden Taylor, was terrible. While Jaiden was initially friendly and accommodating, things took a turn when we went to pick up our vehicle.
The car was not only dirty inside and out, but it also had visible scratches, dirt, and tree sap as well as disgusting marks on the interior, including a clear footprint on the back of the front seats. When we brought these issues to Jaiden's attention, rather than addressing our concerns, he became defensive and dismissive, claiming that the car would "get dirty anyway" once driven.
As we discovered more scratches, Jaiden's behavior escalated, he raised his voice and acted unprofessionally. We were even told that "cars can get scratched just by sitting on the lot," which made no sense to us. Despite their insistence that the car had been detailed before delivery, the condition of the vehicle and the photos we took told a different story.
When the manager, Austin, finally stepped in, he admitted the car was still dirty, had tree sap on it, and acknowledged the visible scratches. What left us baffled was how these glaring issues went unnoticed and were somehow missed before handing us the keys to the car.
Given this experience, we ultimately decided not to take delivery of the vehicle, as we felt certain that after-sales service would be as terrible as their sales.
This experience completely ruined what should have been an exciting moment for us, and unfortunately, we strongly recommend to avoid this dealership. They also repeatedly claimed to offer the lowest prices in Manitoba, but after visiting other dealerships, we quickly realized this was a complete lie.
I have placed a factory order with Sonny at Crown Mazda and even though it took 6 months to arrive Sonny was constantly communicating with me about updates and the ordering process, after the car arrived everything work smoothly and very transparent. Definitely the best experience I have had so far buying a car. Sonny was very professional and even though he presented all options he did not pressure me to get anything I did not want. Other staff that at the dealership was very nice and pleasant to deal with. I would definitely recommend this dealership for anybody looking for a Mazda.
I recently bought a car from Crown Mazda, and my experience with Sonny was excellent. From the moment I walked in, Sonny greeted me with a warm and friendly smile that instantly made me feel comfortable, like I was talking to an old friend. His patient and attentive approach made the entire car-buying process smooth and enjoyable.
Even though I already knew which car I wanted, Sonny was very helpful throughout the purchase. He was not pushy at all and ensured everything went smoothly. His friendly demeanor and professionalism stood out, making the experience a positive one.
I’m very happy with my new car and the service I received at Crown Mazda. If you’re looking to buy a car, I highly recommend reaching out to Sonny and the team at Crown Mazda—they truly make the process pleasant and stress-free.
Our experience with the Crown Mazda team was quite pleasant. From start to finish Sonny (our product advisor) was professional, knowledgeable and attentive. He’s very personable and we would not hesitate to recommend him and the rest of the team if you’re looking to purchase a new or used car from Crown.
I recently bought a car from Crown Mazda and couldn’t be happier with the experience. From the moment I walked in, the staff were friendly and professional. Marcus Harder is my product advisor in the whole process. He was knowledgeable, approachable and took the time to understand my needs, helping me find the perfect vehicle that fits our financial budget. Marcus is very accommodating and he answer all my questions pertaining to the car I want. If you are looking for a new car or user car, I can highly recommend Marcus to help you to get your dream car. The financing process was smooth and transparent although it takes a month to get an approval from the bank due to some financing issues and some required documents needed. Despite for everything happened I think I got a fantastic deal and got the car I was always wanted. Highly recommend Crown Mazda for anyone looking for a new car like me!
This is the fourth vehicle I have leased from Crown Mazda, and this time I had the pleasure of working with Marcus Harder. Although Marcus is relatively new to Crown Mazda, having been there only a couple of months, he proved to be very knowledgeable and easy to work with. He answered all my questions and made the entire process smooth and stress-free.
Marcus provided information on additional options I could consider, presenting them in a low-key, no-pressure manner. The paperwork was straightforward and easy to understand. Crown Mazda also offered a very generous appraised value for my current Mazda, making the decision to lease another Mazda an easy one.
I recently purchased a car from Crown Mazda, and the experience was outstanding from start to finish. Danielle, the Product Advisor, was incredibly helpful and guided me through the entire process with ease. She was knowledgeable, patient, and made sure all my questions were answered. Austin, the Sales Manager, went above and beyond to get me the best rate in the market. Their professionalism and dedication to customer satisfaction truly set them apart. I highly recommend Crown Mazda to anyone looking for a seamless car-buying experience!
We recently purchased a Mazda CX-5 from Crown Mazda, and overall it was a wonderful experience. Our salesperson, Wes, was incredibly professional and a truly good person. He made the process smooth and enjoyable. We are very happy to purchase our new car from Wes.
However, the dealership added over $1000 worth of accessories to our car that we didn’t really want, though it was still cheaper than the other Mazda dealer in town. This seems to be the reason why they don’t negotiate on price. Yet, this is the management team’s decision, not the salesperson’s.
For anyone considering a purchase, it took almost three months for our car to be delivered from Japan.
I want to highlight Danielle’s attention to detail. She explained all the features in detail, regardless of how confident we were in buying a Mazda. We visited several dealerships, and none of them took that time, which I believe is crucial when purchasing an SUV. During the test drive, she joined us and explained more features about how it performs on the road. Finally, once we had the car, she explained everything again and followed up with us after a few days of using the vehicle. If you go to Crown Mazda, go with her—she’s the best!
We loved the CX90 from first sight! The dealership staff were friendly and knowledgeable. We knew it would take time to factory order our unit and expected a wait! After a shaky post order experience, Austin Reid, Senior Sales Manager, personally jumped in to become our sales/product rep. From there it was smooth sailing all the way until we took delivery of our 90 some 10 months after the order was placed. Austin was always available to answer/address concerns either in person or via email - no question or concern was too trivial!! Delivery went very well and we were given first class treatment by Jaiden Taylor who expertly navigated us through the myriad of tech stuff on board our 90....Jaiden remains "on call" for us as we navigate our post sale familiarization with our CX 90 - he's well versed with the 90 and offers up a lot of "pro tips" to make ownership that much easier. All in all, we felt that we were Respected, Appreciated and most of all Valued as customers....an excellent experience and one we would definitely recommend to anyone looking for a genuinely pleasurable sales experience. Well done Crown Mazda!
If you are looking to get a new vehicle, go to Crown Mazda and ask for Sonny! I recently purchased a new Mazda from them, and the whole experience was amazing. Sonny helped me through the whole car buying process and he was great to deal with. He is very knowledgeable, responsive, and patient and he never made you feel rushed. Everyone at Crown Mazda was great to deal with, and they made me feel valued and welcomed. I would highly recommend Crown Mazda to anyone looking to buy a vehicle, and if you are looking for someone experienced to help you, ask for Sonny!
Danielle and Austin were great to work with and buy a car from. They communicated well and really went the extra mile in answering all of my questions or concerns. Their service team has been great to deal with as well. I would recommend buying a car from this dealership.
Amazing customer service as soon as you enter the dealership! Wes made purchasing my first vehicle a smooth and seamless experience. Every question I had was answered and he took his time to explain everything. I couldn’t be happier with my CX-5. Thank you again!
We had a great, pleasant buying experience for our new CX 50 with crown Mazda.
Sonny dela Cruz was our sales consultant. He was super helpful, friendly and highly professional with great knowledge on Mazda cars.
He was very patient in answering all my questions and assisted me and my family to chose the exact vehicle we want. We never thought a new car buying experience would be this much simple. Thanks Sonny! Really appreciated all your service. I would definitely recommend Eric ( and Crown mazda ) to all my friends
Very friendly, knowledgeable and helpful. I will surely recommend Mazda to my friends. Anyone want to purchase a Mazda, weather a brand new or use. I recommend Sonny, the tall and good looking young man. Take my word for it, He will gladly help you getting whatever you need. It doesn’t matter if it’s brand new or used car.
My salesperson Jaiden answered all my questions during my purchase of the vehicle and was very informed!
I was also very impressed by Ron in service who was very helpful and made my first service visit very pleasant.
Overall one of the best experiences I've had in a dealership!
I recently purchased a vehicle from Crown Mazda, and I couldn't be more satisfied with the entire process. From the moment I walked in, I was greeted with a warm welcome and a friendly smile. The showroom was clean, well-organized, and had a wide selection of vehicles to choose from.
My salesperson, Sonny Cruz, was incredibly knowledgeable and patient. They took the time to understand my needs and preferences, and they provided valuable insights without ever being pushy. I appreciated their transparency and honesty throughout the negotiation process, which made me feel confident in my decision.
The finance team at Crown Mazda was equally impressive. They worked diligently to secure the best financing options for me, explaining every detail clearly and ensuring I was comfortable with my choices. The paperwork was handled efficiently, and I never felt rushed or pressured.
What truly set this dealership apart was their commitment to customer satisfaction. After the sale, Sonny followed up to ensure I was happy with my purchase and even arranged a time for a complimentary vehicle orientation session. This level of care and attention to detail is rare and greatly appreciated.
Overall, my experience with Crown Mazda was nothing short of excellent. They exceeded my expectations in every way, and I highly recommend them to anyone in the market for a new or used vehicle.
I was afraid buying a car would be a stressful experience. But dealing with everyone at Crown Mazda was easy. There was zero pressure -they let the cars sell themselves. I wasn’t really sure what I wanted, but they helped me decide what features were important. I truly enjoy my purchase!! I will recommend Crown Mazda to anyone I know that is car shopping.
The customer service is excellent and the sales manager Wes he is really good. He tell us each and every function of car very briefly. He done all paper work very quickly. I wanna thanks all the mazda team they provide great service.
From start to finish this was the easiest car purchase I've ever made - this is my fifth Mazda. Jaiden and Austin were both so super to work with - they were so patient, personable and professional. I highly recommend them and your dealership!!! 👍👍👍
I recently purchased a CX5 from Crown Mazda, and I couldn't be happier with my experience. From the moment I walked in, the staff went above and beyond to make me feel welcome and valued. My first interaction was with Kyle, who warmly greeted me and directed me to Sonny. Sonny was an absolute pleasure to work with – he listened to my needs, helped me stay within my budget, and patiently answered all my questions during the test drives. His expertise and genuine care made the entire car-buying process smooth and stress-free. I highly recommend Crown Mazda, especially Sonny, for anyone in search of exceptional service and a great selection of vehicles.
My very first car in my life! Go with Crown Mazda and you can get a gently service and a fair price. I am the first customer of Danielle(dealer in charge of me). I know she got fully passionate about her work. Expecting our next cooperation. Highly recommended this place!
Throughout the whole process of buying our car, Sonny Dela Cruz was consistently kind, patient, approachable, and helpful. Although we were unsure in the beginning and had to take multiple visits to see the car, he remained exceedingly accommodating, going above and beyond to ensure our satisfaction. His positive charm and non-pushy approach stood out in contrast to our experiences with other dealerships. I wouldn’t recommend anyone better!
I had a really great experience at Crown Mazda. Jaiden and Kyle are both friendly and easy to talk to. The pricings are clear and reasonable, and I didn't feel pushed when I was there. Would definitely recommend this dealership!
One of the best car buying experiences that I ever had. Knowledgeable staff, no pressure sales. Hope that my buying experience with Crown Mazda continues with the servicing dept.
Loved the fact that I didn’t feel pressured or harassed like other car salesmen. I had recently showed interest in another car and the salesman sent me a video of a sold sign on it with my name. He even congratulated me on the purchase! I didn’t like the pushiness of his tactics. Crown Mazda was a great experience compared to this other dealership.
This was an outstanding experience, from the test drive, ensuring all my questions were answered, to providing the right financing options and not pushing add ons like some dealerships and ultimately taking my purchase home. The staff are incredible from my product advisor Wes, the sales Manager Kyle and to the finance manager Jay.
I recommend going to Crown Mazda not only for a great vehicle but go for the great hassle free experience where it's all about you not pushing a product out the door.
My car buying experience was great from CROWN Mazda. I am a returning customer and it was nice to know that perks were offered for being a previous Mazda owner and customer of CROWN Mazda. Sonny was a great salesman as well. He was friendly and knowledgeable.
My experience at Crown Mazda was simply amazing and huge props to Sonny Cruz for being exceptional at his service and for putting up with me when I got the car stuck in snow during the test drive. Moreover, the after sales experience was amazing as well, because my car had a slight issue in pulling to the right which they looked over for no cost.
Jaiden at Crown Mazda was a great salesperson to buy my first car from. He had extensive knowledge about the car I was interested in and made sure all my questions were answered. He was able to help me compare my options and really made sure I understood the car in order to ensure it was what I was looking for. I felt confident in my choice thanks to him :)
Sonny Cruz had great communication ; listened, friendly, Straight forward information. Prompt responses. I was very happy with my vehicle when I finally received it
If you're considering a Mazda, go to Crown on Portage and see Wes. I picked up my brand new 2024 Mazda3 just over a week ago and am very pleased with my decision.
This was my first time buying a new car, and at the time when I placed my order it was still a fairly tough market to find something. Pretty much every other dealer was pushy/suffocating, and extremely inflexible.
We went to Crown Mazda and dealt with Wes Giesbrecht, and it was a huge sigh of relief. Immediately after we left the dealer on the first day we knew we would be buying from him. He let me go at my own pace, and allowed me to make the decision that was actually the best for me, without applying unnecessary pressure for extras that probably would have driven us away.
While waiting for my car to arrive I would send texts to Wes requesting status updates and he was always accommodating and patient.
If you are considering going to Gerry's on Waverley - don't. They were going to force me to pay nearly $3,000 in ridiculous dealer programs/fees for an IDENTICAL car, with absolutely no flexibility on it. It was the most anti-consumer behavior I had run into during my car search. Save yourself the trouble and go to Crown.
Every point of contact we had (Wes, Kyle, Jay, and Sonny) were very decent to us, and we will be referring everything interested in a Mazda to them that we can.
My wife just purchased a 2024 Mazda 3 Sport from Crown Mazda in Winnipeg.
Our salesman was Sonny Dela Cruz, and our experience couldn’t have been better. No pressure, no gimmicks, no hidden add on fees, or service charges. Sonny was completely up front with the pricing of the vehicle and took the time to explain all the features and benefits of our new car. Everyone we interacted with at the dealership was always very helpful and friendly. I wish buying a new vehicle was always this straightforward and pleasant.
Thanks Crown Mazda
David Allard
I purchased my first vehicle here in Crown Mazda. My Advisor Sonny Dela Cruz greeted and welcomed us. He was very knowledgeable, professional, nice and friendly. He was also very approachable and answers all of my questions. He always keep me updated about the status of my vehicle from the day I ordered it until it arrives. He also explained everything in a detailed and professional manner. The staffs here were also very kind and nice. I will definitely recommend Sonny and this location if you are planning to buy a Mazda.
Worst service experience to date. Brought car in to get tire patched. Tire was patched but leaked after one day and was flat again. Called service department to take a look again, I insisted the tire be replaced as it was quite a large hole on the tread and I had purchased tire insurance through them when I purchased my vehicle. Service advisor was hesitant about replacing my tire and said they would require evidence and pictures that the tire was not replaceable. So they took another look and found nothing and sent me on my way. I got some soapy water and checked the tire as soon as I got home. Still leaking. Called them immediately back with same complaint, they had me drive back and I showed to technician exactly where it was leaking, he confirmed that it was a bad leak. So they decide that they were going to replace my tire, had me sign all the forms and documents required for warranty. Told me they will order the tire and call me back in a few days when the tire was in stock. (Odd that a dealership with a parts department would not have a tire for a 1.5 year old car.) Did not hear anything from them for a few days, I called them for an update and now they are asking for me to bring my vehicle in for a 4th time just so they can take pictures of the tire which they should have done on my previous visit and then they will order the tire. I was expecting the tire to have been at least ordered during this time. Overall I am very unhappy with the service that I received and felt like they have been giving me the run around just so that they don’t have to replace my 1 tire that I had paid tire insurance for.
Service Staff and Sales Staff are courteous respectful and polite. So why one star only? This rating is more for Mazda Canada and not the dealership. Unfortunately, I cannot deal with the Mazda Brand name when it comes to any dealership. Why? I own a 2010 Mazda Speed 3 and went through 3 block hears over the period of ownership. I had to fork out $200+ The block heater is the last thing that should go on a car and certainly not 3 times in 5 years when you consider that you're only plugging it in 3 out of 4 months if that. I phoned Mazda Canada to complain about it. I got the usual BS about how they would look into this issue and get back to me. One and a half month later, no call back, nothing. That sends a very loud and clear message to me. Mazda doesn't value me or my business enough to even give me the courtesy of a call back or even update. If that's the case, how would that inspire me to buy another Mazda or deal with any Mazda Dealership. They all deal with Mazda Canada And if this is how Mazda Canada treats its customers, why would I even consider purchasing another Mazda and give Mazda my hard earned money. Mazda, IF YOU WANT MY BUSINESS, EARN IT AND DON't DISS ME. If you talk the talk about superior customer service, then walk the talk or STFU.
I could write several paragraphs about the "details" but after years of negotiating with several dealerships around Winnipeg, this is the first time that I can honestly say that buying a vehicle was a pleasant experience. Scott was pleasant, knowledgeable, accommodating and above all, honest and sincere. Tony was all of that and took time to properly explain all the legal obligations associated with the purchase. As far as our new Mazda CX-5 goes, it's the best thing we've driven in about 2 weeks of searching. (A close second was the Mazda 3) We're very content and looking forward to a continued relationship with Crown Mazda.
Great team at Crown Mazda. I bought a 2015 Mazda 3. Scott was an amazing sales rep and you could tell
He geinuely cared about what I wanted ( which is rare in the car business trust me I know lol). Mike is also a great general manager he got me what I wanted for my trade and I left the showroom happy with no regrets. I will be sure to send all my friends to crown Mazda the best dealership in the city!!
Thanks again guys
Daniel
We were welcomed in by Kevin and he made sure we left with a fantastic deal on a new vehicle that we both loved. The buying experience was fairly relaxed, and enjoyable. We actually appreciated the tight knit nature of the quirky group. They were accommodating with answers and we didn't feel pressured to get things we didn't need. They gave us a fair value on our trade in. They worked to sell us a car instead of making US work to get the deal we wanted.