Sold me a car that they said had the front and rear bumpers “repaired” and when I took it to the car wash the paint started to peel off both of them which then exposed a large crack on both of them that they tried to paint over. Called and they said it is cosmetic and won’t do anything about it!
I had a good experience at Weber Mazda although ultimately I did not purchase a car here, but took a Mazda 3 for a test drive. The salesman was knowledgeable and low pressure, he understood from the get go that I was only there for a test drive and was not going to be making a decision that day. He was helpful in explaining the warranty and features of the Mazda3 over the VW Jetta and Honda Civic that I was also considering. In the end I went with the Civic as it had more of the features I was looking for.
Service is good but they always ask you to add something extra...
Awesome experience, very patient and dealt with a tight time crunch with professionalism. Wouldn't recommend any other dealers other than go Mazda. The staff went above and beyond. It's much appreciated.
To be honest, I am a bit hesitant how many start to give them. These guys sold us our first car 3 years ago, and we were very happy with how it went and with the car. We decided to do our service here as well, and I have no complaints here as well. Things went well.
Fast forward three years, we moved from Edmonton and had to close the service with them. They had our tires stored at a warehouse, which I told them ahead of time I want to pick up. The day I came to pick up my tires, they were not there. It took us a MONTH back and forth with them and the third party company that does the tire storage for this dealership to finally locate the tires. And we also asked for our maintenance record which they failed to provide by email 3 times before they actually send it successfully
Salman is a very nice sales person who not pushy but a knowledgeable, considerate person. I recommend anyone interested in a Mazda go to this dealership and see Salman.
After 3 trips to the dealership to look at the convertable mustang i was finally able to look at. Unfortunately it was not clean and ready to be properly shown as one of their salesman had been driving it and it was covered in bug guts among other things. We did manage to work out a deal and i decided to take it overnight to have a closer look at it. After scraping all the stickers and glue off the windows i hand washed it so that it was nice and clean. I was then able to take a closer look at it noticed a few scratches and rock chips and swirls in the paint (Black Car). Also the car was supposedly able to be controlled from my iphone through the Ford app but i couldn't get it to work and either could they. I ended canceling the deal as it just wasn't quite right for me. The staff i dealt with were are all friendly and helpful, even when they new i was no longer interested in that particular car. I would consider buying from them again in the future. I had no trouble getting my deposit back, probably because i gave them the car in better shape than i had received it and with more gas as well.
The worst experience ever, Sales and Manager. Very pushy and unprofessional. Sales person will push you to purchase a car and LIE to you about a deposit. If you are gonna get a car from here NEVER sign down deposit payment, they will tell you to give $500 down deposit just to “Start the process with the bank if they will approve you” and will tell you that is refundable if the bank doesn’t approve you. They send your papers and information to the bank WITHOUT CONSENT even though you tell them NOT TO. They send us an email saying that they were ready to deliver the car to our house when we NEVER said we were gonna purchase it. We went to face them and sales guy couldn’t even face us because he was too embarrassed about his actions. Manager didn’t even say sorry and was blaming us for not understanding their guidelines, he tried to intimidate us that we were wrong when in reality they were the wrong ones with false information. He told us to go with general manager the next day at 10 am and he wasn’t even there, made us lose our time. At the end they did refunded the $500 because we talked to another sales manager and at least he did listen to our story. He knew and recognized his staff made the mistake for not giving true information and could’ve end up in fraudulent activity. They could’ve even lose their jobs for unprofessionalism if we would’ve press charges for fraud. At the end they messed up with the wrong people. Please be aware in what you sign and stand up for yourself, do not let people fool you and control you. Fix your management. Just read the other bad reviews because I’m not the only one.
Went to drive test a used car. I had an appointment booked in advanced. Surprised to see the sales person joined me for the ride even if all other dealers let me drive test it alone because of COVID 19. But he sanitized the car before test driving it :) Something doesn't make sense here. Anyway, the engine was very dirty, they did not even bother to pressure wash it. He mentioned it will be clean if I decide for this car.Really? So you guys present me a dirty car inside showing no respect for a person who wants to spend 30k for a car and you will clean only of someone will show interested....Above my understanding. I think you need to make sure the cars are clean first and also make sure the COVID 19 rules are clearly in place.
Mazen is easy to stay in contact with. Quick responses and does his best. Car was not my taste and was very understanding about that.
Came in during a quiet morning hoping to check out a used vehicle that I had called about the day before. When I arrived I couldn't even walk up to the receptionist before being stopped by a salesman. At first I thought that he was just eager to make a sale because they weren't busy, but my experience from that point was nothing short of terrible.
I'm in my late 20's but look a little young for my age, so I understand that my appearance could signal to a more close-minded salesperson that I'm not a serious buyer. However, the salesman here wouldn't even let me go look at the car until I told him what my credit rating was. Even though I know I have good credit this was extremely embarrassing because the office area is so small, everyone could clearly hear how I was being judged. After I explained that I had good credit the man started rattling off numbers, essentially explaining how I couldn't afford the car. On top of this, he didn't even bother to look at the car I had brought for trade-in.
At this point I was pretty much ready to leave, but I decided to look at the car seeing as I had drove all the way there and sat through the guy's interrogation. The salesman couldn't answer any questions I had about the vehicle's condition or history and was just genuinely dismissive, as he had been since we met.
When I told him I was interested in partially financing the vehicle, he outright told me that they would not approve any deal because I was temporarily put on leave (for only one month) because of covid-19. I've been to about 6 different dealerships in the past week since I started looking for a car, and this was the only place to have an issue with this.
Needless to say, neither myself nor any of my friends or family will be coming back to this dealership.
This Go-Auto dealership will not allow a purchaser to pay for the purchase of a used vehicle without having to finance a portion of it for a minimum of six months. In our case, we were told that at least $7500 of the approximate $20,600 purchase price had to be financed. I could not pay the full price via certified cheque or bank draft. The sales manager told us that this was a Go-Auto corporate decision made to avoid fraud and to stop other wholesalers coming to buy used vehicles and re-sell at higher prices. When I assured the sales manager I was not an auto wholesaler or a money laundering drug dealer and that he could come with me to the bank to get a bank draft for the whole amount, he stated he was not going to make an exception to the forced-financing Go-Auto company policy. Our sales person Sandra and manager Troy were great people. Forthright, well-mannered and easy to talk to. Anton, a dealership representative spoke with me one business day later to try to resolve the situation. I appreciated that effort but at that point we decided to not pursue the purchase. Go-Auto's corporate policy was the reason we walked away from deal. Why should I be forced into partially financing a car at over 6% interest when I want to pay the whole amount at time of purchase? Go-Auto, your people are great. Your used-vehicle forced financing policy is ridiculous.
While I'm not fond of the warranty program I signed up for, I do appreciate how they go the extra mile. They now video tape the inspection and send it to me. The shuttle service is awesome and they always wash my car. I love my Mazda3 by the way.
Mazen was very professional and a great guy to deal with. The dealership was very helpful and no pressure sales. Took very good care of us when we were there . I would definitely recommend this dealership to everyone who is looking to buy a vehicle.
Thanks again for the great service!
Every single aspect of my experience at this Go Mazda is 5 out of 5. From calling to book my service appointment, to the shuttle driver that makes sure I still get to work on time while my car is in the shop, they are all so friendly and helpful. I trust that my vehicle is in good hands when I take it here. I especially like the people that work in the service department. My car had a unique problem that no other Mazda dealership could figure out, and these guys solved it like nothing. I'm super happy!
Went here to purchase a vehicle for my Fiancé, and was very impressed with the team. Adrian, our salesman, was beyond exceptional. He is very friendly and knowledgeable, made the whole process butter smooth, and best of all, fun. I do wish they did cookies post-purchase though, but you can’t win them all!
Also Scott, the finance manager, deserves a mention as well, as the final stage to the process needs someone like Scott to break it down in a professional and fun manner.
I had a really good experience at go Mazda. We was helped for Lucas B. Coutinho. He found a perfect car for us, one with all our needs and in our budget. He is a really attentive, friendly and professional guy. I highly recommend him and his service.
Also the Financial Manager Andy was awesome. He really knows his job and was willing to helped us as much he could. Thanks! I appreciate and recommend Go Mazda. Claudio & Leila
Just recently bought a used 2010 Mazda 3 GT from this dealership. My daughter and I are very happy with our purchase and were extremely impressed with the professional service we were given by sales person Aira and her manager Moe. Both these people treated us with the utmost respect and professionalism. Additionally, Scott in finance was very helpful and added to our great experience. Thank you for taking the stress out of this big purchase and giving us wonderful buying experience. Looking forward to many miles of happy driving.
I would like people to know you can feel great about coming here to buy your vehicle!
The people are great... Kyle, was exceptional, after expressing a concern about our purchase, he and the service department were prompt, courteous and thorough to address it. We were pleased... and are enjoying our CX9.
Came in for an oil change for my CX-5. I emailed Elizabeth (service manager) before booking to inquire on the price. She responded promptly and left proper notes on my booking for the service advisor in regards to a club discount I had. Price was better than I expected (cheaper than quick lube place). On the day of service Geo took care of me and was great to deal with. I was surprised that the experience overall was better than I expected for a location that's part of a large chain of dealers.
Bought my CX-5 here 3 years ago and up to now I have had all my regular maintenance and oil changes etc. done here.
I had the battery replaced at the dealership in August under warranty because it wasn't holding charge. As of today the new battery is also completely flat and not taking a charge at all. The car is 37 months old so the new battery is considered 'out of warranty' by a month, despite having been in the car for a massive 89 days. Was told on the phone I would have to pay for a tow to the dealership then pay to have another battery installed if I wanted them to fix it. I'll be sorting it out myself.
Despite the above I have generally had good customer service from this dealership which is why I left 2 stars.
Always a really good experience at Go Mazda (Used to be Weber Mazda). I elected to wait for my oil change this time when I booked my appointment. I was surprised that it was going to take 1.5 hours . I don't know if that's normal. I usually take the shuttle or get a curtousy vehicle.8. Either way it is usually a no pressure experience. Which I like and appreciate. They also now have a service bay to drive into. At their old location they didn't have the bay for customers to drive into.
If you want to be called repeatedly to ask if you want to sell your relatively new car back to them (to upgrade!) this is the place to go. If you want to pay an obscene amount for simple services when your warranty is barely up this is the place to go.
Here is an example. Over $500 to replace a drive belt tensioner and belt. Plus $160 to tell you that needs to be done. Then asking $50 on top to clean my battery terminals..
Unfortunately I’ve never had a very transparent experience with them. We also have a Hyundai and they don’t play weird games with warranty and check ups.
Purchased my 300 over a month ago (at this point) After the first week and a half or so buddy and I checked out the engine to make sure everything was solid before the 30 days after the purchase was made to make sure everything was still solid. We come to find that one HighBeam was always on during the night (now fixed) and the air filter was not cleaned out... Like it wasn't even touched. It had a pile of dirt and bugs that easily was a long build up. So I brought it in (after waiting a couple weeks cause I needed a loaner, which is fine) so there was "supposed" to be no charge cause I was within the 30 days and you know, just paid $17,000. Least you'd expect is the filter to be cleaned especially when the inspection report marked everything as perfect in the first place. So I get back to the shop with the loaner, and I'm told it's $52.50 cause they cleaned it. I would have just done it myself if I knew I was paying for it honestly. NOT ONCE was I made aware or TOLD that there was going to be a charge. (For something that was originally covered within the 30 days) 🤷♂️ it's honestly left a sour taste in my mouth and will take my services elsewhere for what I can if that's how things are done. If there was a charge, why, as the customer NOT notified or told at anytime during the process. One of the sales managers asked if I was happy... My answer would be a no.
My question is, why offer your 30 days if customers end up paying for something that SHOULD have been done in the first place? The fact is I was told "oh no problem, this is in your 30 days" and I was STILL charged. I'm honestly just baffled.
Other than this, my experience overall has been alright. During the initial purchase everything was great, they were helpful, professional etc. I wish that was maintained.
Sahil was awesome. We went in and he greeted us right away with a smile. He helped us find exactly what we needed. Thank you Sahil and your team for such great service. We will be back in the new year for another vehicle.
Although I ended up going with another car from a different dealership, Mazen was very helpful and the customer service was good. They keep calling me after already stating I was going with another car and won't leave me alone, so that's why not 5 stars.
I had a wonderful experience at this dealership. when I purchased a Mazda 3 from Rash a knowledgeable sales person at Go Mazda, Rash is a friendly and very professional at his job. I recommend Rash for anyone who want to purchase a new or used car Here Ask for Rash if you go there. From management personal to sells. They are friendly and Knowledgeable about cars. The salesman's name is Harsh and not Rash. Harsh is a excellent sales person at Go Mazda. Talk to Harsh anytime regarding new or use cars.
Had such a great experience with Maz! Being a female I feel like feeling like you’re not being taken advantage of with a vehicle purchase is huge. From my first phone call with Maz I knew that’s the person I wanted to purchase my vehicle off of. From start to finish he was super transparent and I did not feel pressured at all. I couldn’t say enough good things about the staff at Go Mazda super happy to do my vehicle purchase here!
Just purchased my second vehicle from go Mazda. Was a very enjoyable experience. The staff are great and pleasant to deal with. I recommend them to anyone looking to buy new or used.
If you're looking for great offers , this isn't the place for you. Do your research cuz there are way better deals in other dealerships. Don't get ripped off !!
After i made it clear that i was not satisfied with what they offered me and i wont go through with it , i was told the deposit i made will not be refunded !! I will not recommend this place to anyone !!!!
OMG.. Guys you want to get a Car this is the place to go. Every body at Go Mazda is a darling.. Frank was my adviser he made sure I get the car I love and a car that I can afford. There is no Rush when dealing with people at Go Mazda. And one last thing, to all car buyers, when a sales, man or a manager ask you to come to the the location, please do GO. I am talking from Experience. I wanted my car to be delivered but they asked me to come over to pick it up. when I went to pick it up, I find out that they even made more deal to make my car payment go lower that was expecting they and added 4 more year of extended warranty so I can drive my car happily with no worries.. Thank you So much for Putting a big smile on Face Frank. you are Amazing, Moe, Daniel, Naz and Genevieve you are all awesome.
The experience at go mazda was fantastic. The highlight of our visit, and our whole car shopping experience, was Maria Rubio. She was knowledgeable and extremely helpful during our visit. 10/10 would recommend going to Maria for all your automotive needs.
We had a great experience at Go Mazda.
Aira and Moe were very helpful and knowledgeable. We appreciated the extra time and care that Aira have to us throughout the purchase. She was kind and not pushy. She gave us lots of time to think and ask questions:)
Thank you so much to the service department for their excellent customer service, especially Ashley! She was very professional and friendly, we had a great experience. We will definitely continue to go to Go Mazda with our vehicle needs :)
Everyone I dealt with here was excellent. After a terrible experience at a previous dealership I went here and I am thankful for it. I dealt with Yat, Moe another sales person that I don’t recall his name unfortunately and Moe in finance. They were all fantastic. They also checked with me a few days after how I was liking the vehicle. Glad I purchased my vehicle from here. I would highly recommend this dealership.
From the minute I started dealing with Nick, I felt like I was going to the right place for a car. This was by far the BEST experience I've ever had with dealerships. Nick never made me feel pressured, every decision I made was my decision - he gave me all the information I needed to make the decisions and I feel completely satisfied with my purchase. Very friendly, both Nick, Moe and the atmosphere in the building. This is the 7th vehicle I've purchased, and the first time I've ever advised any friends to come to a dealership I was at. I have a friend booked in for this week, because I'm confident Nick will make her feel just as comfortable as I did. Moe was totally awesome - not only did he work with me to get me the financing that was best for me, he was so friendly and it's the first time giving my money away was actually fun!! 5 stars to both Nick AND Moe!
From the minute I started dealing with Nick, I felt like I was going to the right place for a car. This was by far the BEST experience I've ever had with dealerships. Nick never made me feel pressured, every decision I made was my decision - he gave me all the information I needed to make the decisions and I feel completely satisfied with my purchase. Very friendly, both Nick, Moe and the atmosphere in the building. This is the 7th vehicle I've purchased, and the first time I've ever advised any friends to come to a dealership I was at. I have a friend booked in for this week, because I'm confident Nick will make her feel just as comfortable as I did. Moe was totally awesome - not only did he work with me to get me the financing that was best for me, he was so friendly and it's the first time giving my money away was actually fun!! 5 stars to both Nick AND Moe!
I had an amazing buying experience at GoMazda. Sahil was my salesmen and was very nice to hang out with and professional. They brought out the car I wanted and it was beautifully detailed and the process was very fluid. Billy and Kyle were the managers that I talked too and were willing to go above and beyond to make my buying experience as perfect as possible. Scott was excellent and finance and I couldn't be happier with my new vehicle. They will be my go to if I am ever looking for another car and are where I would recommend anyone I know.
Didn't buy anything, just doing some research on a new car. Nice layout and friendly staff.
Staff were definitely willing to put down other brands and praise theirs, but I didn't expect much different.
Amazing service got my car from this dealership. Met with Frank took me to a test drive very polite and good knowledge of the car dealing with. Finally the manager Moe and Frank helped me get my car. I recommend highly Frank the sales man at go Mazda.
The staff is friendly, welcoming and helpful. My sales person Frank made sure to listen to my wants, need and budget. The management is great, and finance department, Genevieve, Daniel and Moe were amazing... all hands were on deck to cover and help each other to coordinate with our schedule. This was my second vehicle purchase from Mazda and def won’t be my last.
The sales team & management were outstanding.
They listened to what we wanted and what we could work with. Totally stress free! I can’t recommend Go Mazda enough, tell your friends and family that this is the dealership to shop & buy at.
Exceptional service by Nick, our sales rep, for providing detailed information and answering questions without feeling pressured. Would highly recommend him to anyone...one of the most knowledgeable sales reps we've come across. Although we did not purchase the packages recommended by Moe, Sr. Finance Manager, he too was very informative without feeling too much pressure. We were very happy with the service overall and would highly recommend Go Mazda.
The people at Weber Mazda were excellent. They were funny, had personalities and didn’t just care about making a sale. Nick, our salesman, was fantastic. He took his job seriously but also made buying a car as fun and easy as possible. I would definitely recommend buying from them!
Master Henry Chow was super awesome! We loved his help and service. We were actually able to test drive two cars: Mazda 6 and Mazda 3, they're both great. We really enjoyed our time, and loved the cars! Thank you so much!!!
THEY LIED TO ME! I took my car into Go Mazda for an oil change last month. They said that my E-brake had been left on and because of that, my rear brake pads were almost gone and if I didn't get the brakes done soon I would definitely need new rotators too. I never use my E-brake but when I said as such the lady said it must be an electrical problem that engaged the brake and they can look at that too. Fast forward one month, I decided to get the work done at different mechanic because I thought it would be cheaper than a dealership. So I went to good news auto. They told me today that my rear pads still have 70% on them and my front pads 60% (!!!!) they said the entire brake system is fine. I can’t believe it. I paid good news auto $85 to tell me it’s all fine. At least it’s better than paying these crooks the $900 they quoted me. never going back to Go Mazda, that's for sure!
I had my car towed here after having some issues with it. Service department is excellent, the staff are communicative and I feel like I got excellent value for my money. My car is working great. When it comes time to replace my car I will definitely be going back to visit the sales department at Go Mazda.
Very awesome and friendly network of staffing. I am grateful to one of the sales men named Best. He put all his effort into getting me a good car that suited my specification and brought my payment down and of course the account team made it all complete.
Thank you. I have already made good recommendations and people are coming to Weber Mazda.
I took my vehicle here to repair my smashed window and they got it done in one and a half hour. They got the 66 point inspection done as well without me knowing about it. When it was ready I told them about the recalls that I got and the advisor, Caitlin Iker, was very attentive. She quickly checked with the technician to have a look at it, fixed them, and got back to me in 20 minutes that its done. My vehicle was parked clean of the smashed window which was very nice. The window just looked perfect. The technician, James Mackintosh did great. I am happy with the service I got. I am pretty sure these guys get to work on a lot of recalls which is not a big deal, but what makes a difference is an awesome customer service and they did great this time. I am impressed.
I bought my Mazda CX-5 with Weber Mazda and I love the attention and service that I received. Everything was explained very well and they were always ready to answer all my questions. All options were provided to me in detail and I was not pressured to purchase right away. I was given ample time to decide for the best package that would suit my needs.
Aaron Wellman, from the beginning did not make any fuss. He completely provided me the information that I requested including the final quote and the best deal. He was very straightforward with all these things without any hidden fees or whatsoever. He even gave me his personal phone number and told me that I can contact him anytime if any problem arises.
Brett and Jeff from financing were both very helpful. They gave me excellent options during our transaction. Terry did not forget to follow up on how I like my CX5 and he checked if I experienced any problem in driving my vehicle.
I am really thankful that I found Weber Mazda and I hope they will continue to care for their new and old clients. I will definitely recommend Weber Mazda to anyone.
Lardeon Ranon
Great Sales management. Everybody there knows their roles as a team. Friendly services and nice enviroment for customers. Very Satisfying
Overall my experience at Weber Mazda was a good one. We did not purchase a car here, but visited 2 times with 2 different test drives to figure out if the CX-5 was the car for us.
We were cross shopping a Subaru Forester and the CX-5, and were upfront with the salesman right from the start that those were the two cars we were looking at. Tony was very helpful in explaining some of the long-term ownership benefits of the Mazda over the Subaru, but in the end, certain qualities of the Subaru better suited our needs. At no point were we pressured to make a purchase. Tony was patient and very helpful in letting us fully test out the Mazda (including extended test drives).
I can't speak to the financing or service departments like other reviews here, however, the sales team (at least Tony) provided helpful unpressured service, and helped our decision. I would go back for future purchases if Mazda has a product in the class of vehicle we are looking for.