Poor experience. Moe offered $6000 less for trade in than 5 other dealerships, did not detail cost of the car to purchase and the numbers did not add up. Sales guy called several times after and would not leave a message. When I finally answered when he called and I was available, he claimed they “might be able to do better” on my trade in. I feel like they tried to take advantage of a female looking to purchase a new vehicle, assuming I did not know what I was talking about. Furthermore, he criticized the CERTIFIED MECHANICS that serviced my trade in vehicle, claiming that they were not knowledgeable about my vehicle and may not have serviced it properly. Very unprofessional and would never recommend them. I did not buy from them.
I wanted to give them a half star but the system would not allow it.
I was contacted by the dealership shortly after visiting the Unhaggle.com website and arranged to test drive the vehicle that I was interested in, a Mazda 3 sedan. Everett was very easy to work with, and offered me a great deal on the vehicle. It was all very easy, and with no pressure at all. The whole process was relaxed and professional. I would absolutely buy another vehicle at Sundance Mazda, it is a very customer service-focused dealership.
Hope was our salesperson and we could not have had a better experience. Awesome attention to detail from start to finish. The ownership of Sundance Mazda could not have been more accommodating. Hats off to Martin and all of his exemplary team.
Everett was amazing. I had gone to test drive a CX3 and decided I didn't like it. He asked if I'd be interested in trying something else and steered me to the car I bought. No high pressure, he listened and was engaging and pleasant. The follow up service has also been wonderful. I couldn't make something work, drove by and they helped me out. No mess no fuss and they didn't laugh at my dorky user error!
First time buying a vehicle by myself, was very nervous, walked into Sundance Mazda, told them I was just looking. Dom was my salesman, was very surprised at how I was treated. The people went above and beyond what I expected. They weren’t pushy, Dom let me decide, didn’t push, answered all my questions. For a first time buyer I would go to Mazda again, and my thanks to Dom and the rest of the team there. Great people , the best experience ever. Again thank you so much for everything you guys did for me!!!
They are by far the best dealership in the city. Associates are friendly and helpful. Willing to work with you and meet your needs and wants. They surpassed my expectations and made my experience one I will remember. Sundance mazda is second to none. 10 out of 10 would recommend.
My previous experience of buying a car was not great. I've always wanted a Mazda, it is my dream car, but I was nervous about going to the dealership. I finally decided to check out Sundance Mazda, and everyone I met was great. From the moment I walked into the day I picked up my car, was a pleasant experience. Hope McLeod was a pleasure to meet and work with, and I never felt pressured to buy or purchase anything. It was about getting the dream car that I always wanted for a price that I was comfortable with paying. Although I had made agreements, I had time to change my mind and I didn't feel pressure to make a decision right then and there. The whole experience was so wonderful that I regret not going in sooner. I recommend Sundance Mazda to anyone who wants a great experience without the pushy salespeople.
Do not buy a vehicle from this dealership. My mother in law had bought her vehicle from this dealership. She bought a 2015 Mazda 3 brand new..and she has less then 15000 km on the vehicle and has had nothing but problems. The vehicle dies and will not start. Always needs a boost. They have replaced the battery and have had it in the shop many time for this issue with no change. All they say is drive it more. She drives regularly and it still dies. Don't matter how much or little , it dies.
Sundance Mazda has not offered to help find the solution. Therefore I recommend not to buy from this dealership. They just lost a loyal customer and she will be purchasing a vehicle else where.
Most of my experiences have been great at Sundance. The one that wasn’t was dealt with appropriately by the Service Manager. They have kept my 11 year old Mazda Tribute running like a top. It has never needed anything but regular maintenance and upkeep for normal wear and tear. I hope to drive it into the ground or until I can no longer get parts for it, whichever comes first. Then I will get a new Mazda CX-5, and I promise myself heated seats and steering wheel next time!
I have to say that Sundance Mazda is by far one of the best companies you can deal with. They truly do care about their level of care towards their customers. I’ve just purchased my second vehicle with them and couldn’t be happier. My salesperson was Everett, he was very kind and most importantly patient with me and all my questions. Thank you very much to the entire Sundance Mazda team!
If I could give a negative rating, I would. This dealership in general is okay... but the customer service that I received from JERRY, was absolutely appalling. I recently purchased my first vehicle from this dealership. I was new to the whole process and was gathering the proper documents I needed in order to pick the vehicle up. When I inquired via phone if I could come later on in the week to pick up the vehicle, JERRY was extremely curt and subtly guilting me into picking up the vehicle that evening. I work full time and was trying my very best to get things organized.
Later that day, I called back to inquire more questions and was referred to the "lovely" Jerry, once again... I received the same condescending and abrasive responses as before. When I called back to complain about this disgusting service to another representative, I had no apology from Jerry, himself or on behalf of him, when I went to pick up the vehicle.
If you are a first time buyer & want a vehicle without feeling pressured by CERTAIN people, PLEASE do yourself a favour and avoid speaking to or dealing with JERRY and perhaps you may have a slightly better experience than myself. No one should have to feel so terribly weak and stressed out during such an exciting time. Furthermore, I think SOME of the staff, would benefit from practicing compassion and gratitude towards paying customers over the phone...
Purchased a brand new 2020 Mazda this past week and dealt with Katie and Ryian in sales. They were great to deal with, know their productive and the whole experience was very painless with no pressure. I would definitely recommend either of them and will be purchasing through them in the future. I am very happy to deal at Sundance Mazda! Thanks again
For my first time buying a car from a lot I was very pleased with the service I got here!! Kyle is the sales person who sold me my car and he was very good at his job! He made sure I really liked the car, he answered all my questions, and he was very chill about the whole proses. He didn’t try to pressure me into buying a car. I’d highly recommend Sundance Mazda as a place to buy a car!!!
Being a first time car buyer I didn't know much but Moe helped me out tremendously and made my experience easy and effortless. He was very informed and asked lots of questions about my wants, needs and price range. He quickly found a car that suited me, took it for a test drive and from there I was hooked! Moe was very personable, welcoming and made it easy to understand what was going on (due to my lack of knowledge of cars lol). Brad was also extremely helpful and friendly when I was going through the financing papers. Overall very pleased with my experience! Thanks
Thank you to Moe and Brad for helping me purchase my 2019 CX5! The customer service was second to none. They are efficient, knowledgeable, friendly, helpful, and work hard for their clients. As well as providing a great customer experience, they were able to get me a low rate and payments within my budget. I am so excited to drive my new Mazda. I would absolutely recommend Sundance Mazda to anyone!
AMAZING service all around. Dom asked me what features I wanted in a vehicle and then sat patiently with me going through numerous cars to find exactly what I was looking for. He advised me he hadn't been there long, though was still able to answers all my questions and provide all the information I needed. Dom ended up finding exactly what I was looking for. When it came time to going through the financing Brad was also amazing and went above and beyond to make sure everything went smoothly and I was happy with payments and interest. The only issue I had with the whole experience was the previous owner of the vehicle had smoked in it, but when I went to pick it up Dom had bought an air freshener in my favorite scent to try to get the odor out. Unfortunately, it wasn't strong enough so Dom advised me I could come back anytime and they would deodorize it for me. All in all, I feel both Dom and Brad went out of their way to make sure I had a great experience. I could not be happier with the service I was provided and of course with my new car. Thank you guys for the amazing service, 5 stars isn't enough!
AMAZING service all around. Dom asked me what features I wanted in a vehicle and then sat patiently with me going through numerous cars to find exactly what I was looking for. He advised me he hadn't been there long, though was still able to answers all my questions and provide all the information I needed. Dom ended up finding exactly what I was looking for. When it came time to going through the financing Brad was also amazing and went above and beyond to make sure everything went smoothly and I was happy with payments and interest. The only issue I had with the whole experience was the previous owner of the vehicle had smoked in it, but when I went to pick it up Dom had bought an air freshener in my favorite scent to try to get the odor out. Unfortunately, it wasn't strong enough so Dom advised me I could come back anytime and they would deodorize it for me. All in all, I feel both Dom and Brad went out of their way to make sure I had a great experience. I could not be happier with the service I was provided and of course with my new car. Thank you guys for the amazing service, 5 stars isn't enough!
A Truly Satisfying Experience !!
While I've been to another Mazda dealership that claims to be #1 in Edmonton, i was not satisfied with what they had to offer. So I'm really glad I went with Sundance to do business. As soon as i sat down to talk with Moe about a Mazda 3 , he gave me the best deal i was looking for , without any mind games and without wasting any of my time. I'm really satisfied with how quick and easy the whole process was. A big thanks to Moe , Brad and Tanner for helping me become a proud owner of a new Mazda 3.
I would Highly recommend this dealership
We love Sundance Mazda and we love the car!We got an amazing deal on our Mazda 3 here. Also we are always impressed by the parts and service people. Always friendly, knowledgeable and most importantly honest. Too many car service business lack honesty, this is not the case with Sundance. Sundance is a family owned dealership and the difference in how you are treated as a customer in comparison to the “chain” or corporate owned dealerships is massive.
We always have a good experience when we deal with Sundance and I recommend them to everyone.
We love Sundance Mazda and we love the car!We got an amazing deal on our Mazda 3 here. Also we are always impressed by the parts and service people. Always friendly, knowledgeable and most importantly honest. Too many car service business lack honesty, this is not the case with Sundance. Sundance is a family owned dealership and the difference in how you are treated as a customer in comparison to the “chain” or corporate owned dealerships is massive.
We always have a good experience when we deal with Sundance and I recommend them to everyone.
HIGHLY recommend going here to get your vehicle serviced! A great price and even better service. Anna helped me and made sure everything i needed was done perfectly. She even arranged rides for me with their awesome shuttle driver Brian! Very impressed. I will be back!
We are always happy to bring our car in for servicing & for any repairs. Everybody is always helpful and most recently Anna has gone above and beyond to help us out and we are so appreciative! From arranging a shuttle to accommodate my kids car seats, to working hard to see that our repair was covered under warranty. We appreciate all the care we have received from Sundance since the moment we bought the vehicle.
Painless! I had Vlad for my sales consultant. He was enthusiastic and energetic. He knew all the information well. It was a positive experience.Everyone at the dealership was friendly. I would recommend Sundance Mazda and Vlad for sure. Thanks for all your help and the Bears and wishes delivery. Love my new Zoom Zoom!
Sundance Mazda did a fantastic job of selling me my car.
My sales consultant Moe Elesawi was extremely professional, friendly, and answered all of my questions.
At no point did I feel like I was being pressured to make a decision.
I got everything I wanted for an excellent price, and I am blown away by the level of customer service I received.
Thank you Sundance Mazda for making my buying experience a great one!
Amazing experience!
Hope went above and beyond to make sure I was satisfied and confident in my purchase.
She was available anytime to answer questions and provide me with information. I was so impressed with her level of dedication to ensuring the entire experience was a positive one. She even sent me a video giving me a full tour of the vehicle I wanted so I didn’t even need to step foot on the dealership!
Overall Hope made purchasing my new vehicle such an easy and positive experience! I would recommended Sundance Mazda to anyone and especially recommend working with Hope.
WOW!! This dealership is truly amazing . From the moment we stepped onto the lot, to every single request before and after our purchase we have been extremely pleased. Vlad is the most amazing and helpful "car-guy" we have ever had the pleasure of dealing with. You most definitely can tell that this place cares about it's customers, and that you are not just another number!
We truly felt that we were being taken care of, and that these guys know what they are doing. The finance team also did their very best to get us the best rate they could and worked with us to ensure this car fit into our vision!
Thanks to everyone at Sundance - but especially to Vlad!! We will definitely come back when it's time to purchase out next vehicle!
Nina&Marko
I had Vlad as a salesman at Sundance Mazda and he was excellent! He wrote down all the specifications for what I wanted in a vehicle. He informed me that he was newer as a salesman, but demonstrated a very good foundational knowledge of the vehicles, and was able to answer majority of the questions I had. He was sure to find out the answer in a quick and timely manner if he did not know. As there were no vehicles meeting my specifications on the initial shopping day, Vlad took my number and remained in contact with me for several weeks, alerting me to any new vehicles arriving to the lot. He was diligent, but not overbearing in updating me with information. I never felt like I was being pressured or schmoozed into buying a vehicle when working with him. There ended up being a vehicle that came to the lot that met all my requirements and I bought it! Overall Vlad was very honest, hardworking, personable, and all around a good guy to deal with. He even bought my father and I ice-cream when we joked about incorporating it into the deal. I would recommend him to others!
I cannot begin to describe what a great experience we had at Sundance Mazda. After poor service at a Mazda Dealer in Calgary, we decided to shop out of town. Sundance Mazda had the color and trim spec we were looking for. Kyle the sales person was extremely helpful and worked tirelessly to make a deal that would work for us (all while we were in Calgary) we had everything lined up and were able to pick the vehicle up painlessly. The finance guy was also very friendly and charismatic. Made for a fun yet simple experience! Highly recommend! Make the drive!
Katie was amazing. She was very helpful and friendly. She had a lot of knowledge. I never had so much fun buying a new car. I would definitely go back and see her. I highly recommend going to see her.
Had a great experience at Sundance. Entire staff was friendly and never pushy - a big deal to me when searching for a car. Katie sold my my Mazda3 and I had a great experience, start to finish - she was excellent, helpful, and answered all my questions (and I had a lot of them).
Everett was very helpful with the purchase of our new vehicle. He and the staff were patient with my wife and I and answered every question we could think of. The finance managers were also great at explaining everything to us. A very positive experience overall!
This was my first experience buying a new vehicle. As a young woman who isn't very knowledgeable about vehicles, I was quite nervous about going to a dealership. My worried expectations were quickly erased after arriving at the dealership. Moe was incredibly friendly, very helpful, and told me everything I needed to about the vehicle I was interested in. He made me feel comfortable, and didn't pressure me into buying more than I had planned. The financial manager I met with, Tanner, was just as friendly and easy to work with. He described all of my options clearly, and didn't try to influence my decisions.
I've had my new vehicle for a few days now, and I couldn't be happier. Any questions I've had have been quickly answered, and I am sure that if I need any help down the road, it won't be a problem. I hope to have this car for several years, but when I am ready to get another new vehicle, Sundance will certainly be at the top of my considerations. Thank you Moe and Tanner, and the rest of the team at Sundance Mazda, for making the process of buying a new car so pleasant and stress-free.
DELIGHTED! The Service department at Sundance Mazda is just awesome. Everyone is super friendly, helpful, and go the extra mile - I mostly deal with Robert who is a service consultant and he makes every service experience a joy! I will always bring my CX-3 to Sundance for service because I have every confidence they will do a stellar job!
Bought a '19 Mazda 3 Sport from Vlad. Excellent service and communication throughout the entire process. Extremely impressed with the dealership as a whole - no high pressure sales, no obscure fine print, just good guys with the intention of helping their customers. If I had to sum it up in two words it'd be: transparent and dedicated.
If you're looking for a Mazda and need a hand, talk to Vlad.
Hope at Sundance Mazda made buying a car seem so easy and effortless. She listened to what I wanted, and gave suggestions & options on prices that would work for me. She made it so shipping it to BC was not a problem at all. She was more help than any other sales person I had spoken to in the last 6 months!
Katie made my buying experience stress free & fabulous! I went to 5 dealers, and when i sat with Katie i knew i wanted to buy from her. She is very knowledgeable, she listened to me and worked with me to find & purchase my dream car! I would highly recommend Katie to everyone. 💁♀️
The experience we had at Sundance Mazda was second to one. Ifyou are looking to buy a Mazda, I strongly recommend that you go to this dealership and ask for Dom or Hope. The experience was great, comfortable and no pushy tactics. They are a family owned dealership and care about their reputation more than moving volume. Visit them and you will not regret it. Hussein, the sales manager was very professional and will try his best to make you happy.
I was looking for the 2019 Mazda 3 Sport with specific trim and colour combination, I reached out via online chat and Moe emailed me back. From the first email to the delivery of my vehicle, Moe was fantastic. Moe was friendly and honest. He knew exactly what I was looking for and that I did not need further"selling". No pressure or multiple phone calls or emails after my first appointment. I contacted Moe back when I was ready to proceed forward and he made the transaction straight forward and efficient. Having been in the industry before, I can highly recommend Moe and the team at Sundance Mazda. Thank you for the great experience and the courtesy throughout!
Mina is a fantastic salesman, he asked and answered all the right questions when I went to purchase a used car.
The Mazda 3 Sport he found for me is perfect! I love it and really enjoy driving it. I will recommend him and this dealership to any and all who ask me where they should go to purchase a vehicle.
Thank you again Mina for your service.
Allow me to regale you with a tale of my experience at Sundance Mazda. I was once in the market for one of those shiny new Mazda3 sedans in what I can only describe as a shade of red that makes even a mighty Ferrari hold it's headlights in shame. I had reached out with my inquiry one fateful evening and was soon greeted by Moe, the Internet Sales Manager. Upon visiting the dealership, I was treated to a thrilling test drive and a very clear, professional and transparent buying process that ultimately lead to me obtaining the vehicle that fulfills a simple boyhood dream. I had the pleasure of working with Moe from sales, of whom was fantastic, almost immediately earning my business, Tanner from finance, of whom was incredibly knowledgeable and patient, giving me tips on how to take care of the vehicle I had just purchased. I also got the pleasure of spending time with Hope, also from sales, who helped me learn about some of the features the new vehicle had in store. She was so pleasant that Eeyore from Winnie the Pooh would crack a grin after a few minutes with her.
Overall, the entire process was a treat and I would recommend any prospective Mazda customer to stop by and try to get a glimpse of what it's really like to be part of the Mazda family. I know I did, and I have absolutely zero regrets about choosing Sundance Mazda.
Now what are you waiting for review reader person, go book a test drive and see what I mean!
Sundance Mazda and Katie provided great customer service. Katie and the entire Sundance team were very helpful from start to finish. This was my first time purchasing a new car and they made the entire experience easy and fair. I would definitely recommend Katie and Sundance Mazda.
I recently had an accident which forced me to buy a new car. I was not in the market for one otherwise so it was not shaping up to be a great experience. When I walked into Sundance Mazda, Katie was amazing from the start. She understood my situation and worked diligently to get me into a vehicle that suited my needs. She even went above and beyond to price multiple cars for me so we could figure out what my best option was. The whole team were awesome and I love my new CX5. Would recommend Katie and the whole team at Sundance Mazda to anyone. :)
Sundance Mazda provided excellent service! We worked with Katie and she was wonderful. All of our questions were answered and our concerns addressed. I would recommend Sundance Mazda and Katie to anyone looking to purchase a new vehicle. We love our new Mazda 3 sport!
I took my car to Sundance Mazda at the end of April for an oil change. I ended up getting a full service and getting somethings repaired on my car as well. Throughout this whole thing Anna Fichtenberg was truly amazing. She made sure that everything was taken care of and that I understood everything. She made the whole experience incredible and I thank her very much for this. Overall dealing with Sundance Mazda as well as the employees there as always been nothing less than great.
I asked a query on online chat and gave my contact details too but no one from service department bothered to reply me back. I feel maybe l already bought a car from them that’s why! Until now l was happy with their services but after this I am not happy with their after sales services.
I had an awesome experience. I inquired online and Moe got back to me quickly with some options for what I was looking for. I am really happy with the car I ended up with. He made the process really simple and was very accommodating. Sundance Mazda made my car buying experience easy and hassle free even with some last minute financing challenges. Buying a car can be overwhelming, and it’s comforting to work with a knowledgeable, responsive dealership.
You know that feeling when things go better than you imagined? That's how I felt picking up my new car today at Sundance Mazda. The staff were amazing from first test drive to delivery. I'm thrilled. Sundance Mazda never ceases to impress. This family owned dealership knows how to make customers feel great about their decision. No pressure, knowledgeable staff, and personalized attention made the buying experience fantastic. I worked with Stephen and wouldn't hesitate to recommend him. I've bought from Sundance before and the buying experience is only the start ... the service department kept my previous cars running Zoom Zoom for years. Check out Sundance Mazda and feel great about your car.
Can't say enough good things about this dealership. I had called 10 minutes before the service department closed and William was happy to accommodate me. I don't even live in Edmonton and was just passing through, yet they treated me like a regular customer.
Hadi from the shop was very kind as well and explained in detail the issue with my vehicle. Luckily it was a quick fix and they had me out the door very quickly and efficiently. Even gave my car a quick rinse before I drove off to Vancouver the next day.
I would highly recommend Sundance - friendly, understanding staff with integrity. Two thumbs up!
Excited to share that I purchased a brand new vehicle from Sundance Mazda today; and what a joy-filled experience I had right from the selection process to the official purchase. In particular, my car salesman, Darion Hill, whom I had the pleasure of dealing with exuded a no-pressure attitude, professional, friendly, kind, knowledgable (and whatever he didn't know, he enquired with his teammates and promptly provided the information back to me). Additionally, thankfully this young man was so polite and patient with me, as I'm not an easy sell. Thank you all at Sundance, one can clearly see -- collectively this dealership is all about one-team, one goal -- and that's to ensure their customers enjoy their experience!!!
Awesome customer service. Thank you for being diligent and working hard. Strongly recommend this dealership to everyone. :)
Had a fantastic time with everyone here at Sundance Mazda when my wife and I were in to look at a vehicle. The entire staff was extremely courteous and accommodating, without exception. We wanted to make sure this was right ride for us (and I tend to be pretty picky cars), so they were more than happy to allow us to put all of our children's carseats into the vehicle, go for a test drive, and really give the car a full try.
Riaz was very helpful and answered every question that I had about the vehicle, was very patient with my barrage of questions, and was even able to provide me information on the recall notices that I looked up ahead of time. The crew also allowed the vehicle to be placed on the lift so that I could do a visual inspection of the car myself, which I was very pleased about.
Jeff and Riaz both worked with us to get the right deal on the car, at a great price and rate. There was no pressure, no gimmicks, just a straightforward business interaction, and my wife and I could not have been happier. I also appreciate that when I have called for miscellaneous followups, Jeff has always asked how the car is, to which I've always been pleased to say, "fantastic."
Great facility, and I highly recommend them.
Bought a 2014 Mazda 3 GS Sport from Jeremy Yuen (JY) who was great to deal with. As I am not from the Edmonton area, most of the communications were handled through e-mail. Communications were prompt and courteous and JY was more than happy to speak to me over the phone during his off hours to clarify any queries. I knew exactly what kind of car I wanted and my timeline was very strict but JY ensured everything happened smoothly. I showed up to the dealership unannounced about an hour and a half before close (just to touch base with JY). He had planned to leave a bit early to attend a family function but he ended up putting aside his personal plans for the night so that he could walk me around the car and take me out for a test drive (I still feel bad about that!). He discussed what stock was available that met my needs, and broke down pricing for me. The next morning I met with him with a decision, and instead of negotiating back and forth he offered military discount pricing that was fair for both parties, and actually slightly better than what I was expecting. Of course JY tried to suggest the option of getting the 'moonroof package' but I declined and he didn't try to scare me into getting 'stealership' add-ons or push the sale. A down to earth, super nice guy who wasn't a sleazy salesman.
I needed to get some warranty work done, so I contacted servicing to try to book an appointment to get the car looked at. They told me to call again a little closer to my expected date of arrival, and when I did I was told that Saturday was all booked up. That was a little frustrating, but I was able to drop in on the Friday to get the service manager to assess the work. I bought a couple of dealer options that I opted to get installed over the Holidays while I'm away on vacation. My girlfriend and I needed a ride to the airport after dropping the car off at the dealership (after servicing hours), and it was JY to the rescue again who was more than willing drive us to CYEG. Parts pricing is hit or miss depending on what you're getting. Some items I found were on par with online pricing, and other items were almost 2-3 times the cost.
Love the car so far, and the Sundance team is kind and courteous.