Took car in on 3/9/18 for a parts replacement that was a result of the check engine light coming on. Car had no issues besides check engine light when I dropped it off. When I picked up the car - the blinkers on the car were completely malfunctioning and the heating system was completely broken (wouldn’t blow air).
Amazingly, Nicole had the audacity to try and charge me a diagnostic fee to figure out what was wrong with the car.
Nicole had put no notes about it in their system and her attitude was very accusatory towards me in the morning when we spoke. She did not respond to my email to her the next day, even tho she told me she’d be working then.
Unfortunately, this is yet another negative experience I’ve had at Landmark Mazda over more than 2.5 year span since I got my 2016 CX-5 from them.
It’s had been the biggest waste of time dealing with this location.
I strongly advise against ever getting a Mazda or taking your car in for repairs at Landmark Mazda.
My experience at Landmark Mazda was absolutely amazing. I dealt with Sarah, she was very knowledgeable about the Mazda’s and also very nice and easy to deal with more than anything else. She was definitely one of the best Sales reps/ product advisors I’ve ever dealt with. Would definitely recommend her as your sales rep/ product advisor at Landmark Mazda. Also Alberto was very helpful and got me a great deal on the vehicle and would definitely recommend a friend to this sales team at Landmark Mazda. They go above and beyond and make you feel at home more than anything else. The Finance manager Kirk was able to get the paperwork drawn up and done quickly and efficiently. Hands down best experience I’ve ever had in purchasing a new vehicle. An experience like none other.👍👍👍👍👍😁😁😁
We were thrilled with the service at Landmark. Sarah was knowledgeable and easy to deal with. There was absolutely no pressure, which had been a real problem at other dealerships. Sarah was able to work with our wants, needs and budget very well.
The sales manager, Alberto, was able to give us a very reasonable amount on our trade in, and Kirk, the finance manager, was able to process the paperwork very quickly.
All in I was able to pick up our new vehicle 2 days after our test drive, even with the protection upgrades and detailing. I am very happy with both the new car and the dealership. I anticipate any service I need will also be provided with excellence. Thank you all at Landmark!!
I came here and dealt with Sarah and the manager Alberto for my Mazda CX-30. I will say that no dealership is perfect. However, out of the 5 other dealerships I went to, this one was the most natural. My experience with Sarah was friendly and informational. I didn't feel pressured, and she answered all the questions I asked.
It is now 6 months later and every time I have come back (Oil change and car dent) they have been very accommodating. I have never felt unwelcome. :)
If you are looking for a Mazda dealership that you can feel a part of, this is the place!
Had such a great experience at Landmark Mazda. I was referred to see Sarah and Mark and they did not disappoint. Extremely straight forward, patient and very open to my needs. I have even sent two more referrals to purchase vehicles from here based on my experience.
I had a great buying experience at Landmark Mazda. The manager Mark was very personable. I worked with Sarah Hall as my sales consultant. We worked together over 2 months. I did 3 test drives with her and she was very knowledgeable, friendly and not pushy. The whole team was patient as I thought about options. She listened to my must haves and helped me find my ideal vehicle for my life and needs. I would definitely recommend this dealership!
I had an amazing experience with the team at Landmark. Mark was especially helpful and made sure I was comfortable through out the whole process. I would highly recommend this team to anyone!! Thanks guys! :)
I absolutely loved dealing with Sarah and the dealership, that I actually got 2 different cars from them. They were fantastic in addressing my questions and many requests for my car purchases, and made sure that it was a smooth transaction. They were not pushy at all, otherwise I wouldn't have gone through with it. It was so comfortable with Sarah because she understood and was able to relate with me, made the appropriate recommendations based on my needs, and we actually started to become friends because of this. I also love the service department for taking such good care of the car when I go for maintenance. I love that they even wash the car before they return it to me, saving me the extra trip. I could not recommend them enough!
I recently bought a new CX-5 from Landmark Mazda. Susan was amazing and very knowledgeable about the vehicles. She has gone above and beyond to make sure that I am totally happy with my purchase. I would definitely recommend her if you’re in the market for a new or used vehicle.
Great experience here. Had Susan as a sales rep would recommend her to anyone buying a vehicle. This was the second Mazda CX-9 we bought from her.
This dealership is amazing. My salesman was Mike Flamand and he provided a simple hassle free sales experience. He was very knowledgeable about the car. For me 𝑴𝒊𝒌𝒆 is honest and friendly. Keep up your good work!
Wonderful experience buying from this dealership! Bought a Mazda CX-5 recently with Sarah who was such a friendly, and personable individual that assisted me with the whole process. She was quick on responding to me whenever I had questions, and took into account everything I was looking for. She made sure I was familiar and comfortable with all the rest of the team members, which also made it a very positive experience. I will definitely be back for any servicing needs, and will be recommending this dealership, and Sarah specifically to friends and relatives! Thank you Sarah and Landmark Mazda!
Hieu is an awesome salesman, first off. He is so knowledgeable and truly honest about what you are receiving. He went above and beyond for us and made sure we didn't feel pressured or rushed. This place is seriously a one stop shop. Don't want to worry about registry lines? Kirk had us covered! Not only did he have us financed and ready to go without stress, but he switched over our plate and registration and went the extra mile for us when WE made a mistake! Truly outstanding service from a tight knit dealership family. My fiancé and are so happy and cannot recommend this place enough. Thanks Landmark Mazda!
The staff was really nice. Sarah worked with me to get a car that I love for a price that works for me. Thanks Sarah!
Mike is an amazing guy to have your business with! Informative and will make you say yes for getting the car you like!
Everything was good until that Vietnamese sales came to me.
1. I am fine with people who have accent. But the way he was saying is not acceptable. What I felt is he doesn’t want to talk to me and he only wants to sell a car. Apparently, he was playing his phone before his manager asked him off his wicket.
2. Know your product, don’t tell me to sit down in 1 min after I arrived and you wants to check the computer because I had an easy question. I’m in the store during this dam pandemic to see the real car. Apparently, the manager gave an answer immediately while I caught the manager walking around.
3. We are still under phase 2, please stay social distance or wear a mask. Don’t try to show me something while I was sitting in the car and you are outside, and I don’t even care the number of the size of the screen while I’m looking at it.
4. Have some basic respective behavior. Don’t give me your card, turn your face and rolled your eyes on me before I disappear.
Anyway 2020 Mazda 3 is a good one.
Sorry Landmark Mazda, he is the one ruined everything, disgusting experience.
If your going to be honest with those of us looking for a dealership we can trust you shouldn't get your sales people to post fake reviews. Colin Dea is on your website as a sales person.
I recently stepped into Landmark Mazda as I have been considering trading in my vehicle from my large SUV to a mid-size or even smaller vehicle. I do not have much experience when it comes to vehicles, and being a woman, it can be overwhelming walking into a dealership with little to no knowledge of vehicles/trade-ins etc. I was immediately welcomed by a warm and friendly saleswoman named Sara, along with the dealership's manager Mark, who was kind and considerate towards my lack of knowledge and understanding of the process. During these unprecedented times, I was so happy to encounter such friendly staff.
Just bought a CX-5 from Landmark Mazda. Staff are hospitable and professional. Compared with two other dealerships, I got a more hospitable service here. They replied fast and willing to explain everything. People here chat with you while not engaged.
Best dealership experience that I have had in quite a while. Product advisors are attentive and very knowledgeable about their cars. Negotiation process was simple, straightforward, and I felt I got a good deal on the exact vehicle I wanted! I will be buying vehicles exclusively from Landmark Mazda in the future!
After dealing with pushy sales people at other dealerships around the city, we arrived at Landmark Mazda to find an eternal blue CX-3 - the very colour that I desperately wanted after doing research on Mazdas. The sales associate who greeted us was Sarah Hall, and she was sweet, kind, and appeared more interested in helping me find the right vehicle for my accessibility issues than she was in getting a pay cheque. That demeanor alone was what encouraged my husband and I stay to close the deal. Start to finish, I felt respected and cared for. Highly recommend this dealership!
I want to start by saying that I don't usually enjoy the experience of purchasing a vehicle as I struggle to let my guard down when working with a commission based sales person.
After doing all of the research, I was debating between Honda and Mazda. When I went to a different Mazda dealership, I had the negative experience that I had come to expect... So I phoned Landmark Mazda and spoke with Mike, their Sales Manager.
I explained to Mike what I was looking for - and he gave me a straight, honest answer. He didn't try to get me into the dealership first, as is some tactics that I experienced when I was trying to purchase a vehicle. He just gave me the direct answer to the question that I had.
When I went into the dealership, I really enjoyed that is was a very nice (and not unnecessary large/flashy) showroom. I was able to speak directly with Mike again, get the information that I wanted - he didn't try to upsell me on anything - and I truly did feel like I was given the best price that he could give me.
My wife and I did purchase a 2019 Mazda CX-9 GT from them - and also had a positive experience when we went through purchasing, and when we picked the car up.
This is, hands down, the best vehicle buying experience I have had.
Aaron
Went to Landmark Mazda with a friend to buy her first car. The patience and attention we received from Sales Manager, Mark McDougall was second to none. His knowledge wasn't just limited to the vehicle but was also able to explain the benefits of warranty and 3M. We highly recommend asking for him the next time anybody is shopping for your next vehicle.
Great place, super friendly and patient. I don't know a lot about cars but the sales manager Mark was really good at going through the details so I could understand the value for the price. I didn't feel pressured or rushed to make a decision and they allowed me to make the right decision that best suited my needs.
Great place! Great staff! Incredibly helpful, and courteous. I dealt with an employee named Mike and he went above and beyond to answer all my questions and provide a friendly experience and environment. Will be back for sure!
I went to this Landmark Mazda dealer to buy a used car the customers service was amazing specially Sarah Hall has great profession to deal with the customers.
Giving 5 star as they guide me very well about the car and make easy to understand everything to know about a good vehicle.
Thank you
Since I moved to Edmonton I choose this dealer to do maintenance on my Mazda Tribute because of their convenient location, but my last service was a total disappointment:
I had just a routine engine oil change and I was informed that next time I should change the engine oil pan cover because the thread is damaged and could not hold the bolt too tight.....
My question to them was, how this happened? how the thread gets damaged because only you guys did the maintenance for years on this car? No answer of course from them.
Couple weeks back I went on vacation to Kelowna, long drive... Few days after I get there I experienced major oil leaks coming from the drainage bolt.
I took the car to the closest open car service location from my place; Mr. Lube in Kelowna, with the hope to have the bolt tighten up and top up with the right engine oil.
But the pan thread is so badly damaged then they could not re-tight the bolt. My only option was to pay for an engine oil service and have installed a sealing device (instead of bolt) which is good until the next oil change.
Now, I am back in Edmonton and I am looking to replace the engine oil pan cover, gasket and bolt.
I need to find a new Mazda dealer which I can trust and rely on their services. Any suggestions?
I called the service department Friday morning to inquire about coverage for my window shield and paint. The woman i was talking to was unfriendly and very short in answering my questions! I was very disappointed with that kind of treatment to say the least. The Saturday morning before i was treated so nicely by that lady. I certainly don't have any desire to talk to the rude woman today again!!!!!
Excellent service!! Everyone is friendly, and very low pressured buying experience. Would recommend to anyone looking for a mazda.
Wasil allowed me to test drive. Very gentle and knows the product. Not pushy and allowed me extensive time and get to know the car.
Visited 3 other dealers and they weren't nice. Sales lied and denied test drives.
We had a great car salesperson Sarah Hall! She was very understanding about our budget and didn’t try upsell us. We’ve been to literally 10+ dealerships and she was the only one who presented something that was actually in our price range. Also the hot chocolate is actually good!
We have purchased a couple vehicles from Susan Johnson in the past and she is a phenomenal salesperson and human. She is honest, friendly and kind. She is informative and very helpful before, during and even after the sale is completed. She follows up with you and answers any questions or concerns you may have well after your purchase. I have never met any salesperson this invested with their customers. I appreciate her and her work ethic so much. She comes through for me every time. I would recommend her to everybody. Thank you Susan, for being so fantastic. I am proud to call you my favourite salesperson!
After getting screwed around with multiple times at Sherwood Park Mazda I decided to move to Landmark Mazda, which was easily one of the best decisions. The customer service at the service counter is fantastic, they explain everything they want to complete on my car prior to completion, they advise of prices and are accurate with their quotes. The cherry on top is that they clean my car every time I go in, even if I go in just for a diagnosis they take the time to clean it. They are very respectful of peoples time and always aim to make your experience there pleasant and efficient
They had my oil change and recall done in an hour, including a car wash. Quick and efficient, will return here for my regular service.
It’s a shame I cannot give this dealership 1/2 a star. For the last 16 months (roughly about 4-5 visits) I’ve been taking my Mazda to Landmark for convenience sake, every time I pick up my car I’m disappointed in some way, either they forgot to reset my maintenance options (both service due and oil change due) leaving me to have to research it myself to reset after the fact, resulting in a delay on servicing my car in a timely manner. They do not go over the information found while servicing your vehicle or provide me with ZERO information on the questions posed. I called in to inquire about Apple CarPlay, wasn’t able to provide me with details, I install Apple CarPlay, unable to provide me with details on how to use it, or any helpful information. When I am inquiring on purchasing rims from this dealership because the information found online was unhelpful, the sales MANAGER - Adam directed me, while sitting at his desk (no decency to walk up, stand up at the parts desk where I was standing) to look online (which I already did, but disregarded what I previously said), or browse the 4 models beside me that were on display. At the end of the day, Landmark Mazda does not treat you with the respect or courtesy of a paying customer who works hard for their money, they certainly do not put any effort into customer satisfaction (which is why they attach a letter and be sure they have asked you to only rate them with 5 stars on the Mazda service). I will not ever recommend anyone to purchase, or take a vehicle in for service at Landmark Mazda, unless you’re alright with being treated poorly.
Ok this will be long... so fasten your seatbelt! My wife sold her 2015 CX5 in late June (2019) and she was looking for a new one. Landmark Mazda is the closest Mazda dealer to our location. But we never went there... she test drove with Sundance Mazda & I had a chat with LA Mazda & Stoney Trail Mazda (Calgary) for the deal we were looking for... guess what???!!!
It took Mike (Sales Manager - Landmark Mazda) to give us what we were looking for... within less than 35 minutes!!! I have tried to reach this deal with other dealers & spent hours conversing... no result! no one even came close for a brand new 2019 CX5 GS with Comfort Package!!! Do you really need to know anything else... folks who is reading this... this guy (Mike) is awesome and the entire team who helped us... Kirk, Jake... everyone. If you want a Mazda & if you are living in Alberta please go & see these guys. If you have a reasonable offer I bet you will come out of the dealer with a five inch smile on your face just like me. All I can say that i’m Going back when my own lease is done with Murano next year to get a CX9 coz I drove it & I loved It.
Had my first brand new car buying experience at Landmark Mazda. Jake Hudson treated me great and helped me get exactly what I was looking for. Can't recommend Landmark enough.
I went in to the service desk for recall maintenance. No big deal. I had no idea they were so close to downtown and was looking forward to seeing if this shop was going to be better than my experience at Park Mazda.
Sadly, this will not be my Mazda service provider of choice.
The gentleman on the phone when I first called in was very friendly and had me booked in for the appointment for today, when I called last week. Easy peezy, right?! I even got a reminder text message on Friday so I didn't forget about Monday's appointment. Two stars for that.
When I walked in this morning, the lady barely looked at me when I walked up to the counter. It was a very somber experience - not friendly at all. Just the facts, ma'am. It was not a welcoming experience, at all. Minus two stars.
They fixed up my car and get me out in a little over an hour, just as they said. And they washed my car, at my request. So, that gets them one more star. Only 3 stars from me for these guys.
As such, I will continue recommending Park Mazda and the team there: they are happy, friendly and welcoming.
Landmark Mazda, I suggest you take a ride out to Sherwood Park and Leduc Mazda so you can learn a thing or two about excellent customer service.
Claimed they were doing a pre-auth for a loan, and assured me this wasn't a hard credit check, when in fact the complete opposite was true. Extremely shady dealership, best if you avoid it.
Nice service here. Polite sales. Much better than Park Mazda.
I visited Landmark twice. My first visit for a warranty recall + regular service was great - they were fast, friendly, and reasonably priced for an oil/filter change. So, I brought my car back a second time for a mechanical issue and this is where I ran into problems.
I brought in my Mazda specifically telling the maintenance team that it was not starting and required a boost to get it to the shop. I checked it in, and got a call back shortly after saying the block heater was broken and needed replacing. I agreed to the service and went to pick it up later, after maintenance was done for the day. However, once I returned, it still did not start, and the customer service rep brushed it off as cold weather, got a salesperson to boost me, and sent me on my way. This raised a red flag - if you bring in your car for a service you expect to have the problem remedied.
I called the next day asking them why they sent me home with a dead vehicle, and the person I talked to was not very accommodating, even suggesting that I specifically requested a new block heater and didn't mention the battery. I am illiterate with vehicle maintenance, so I would have zero inclination of what the issue might be - hence why I am bringing it to a dealership. All they did was keep telling me to bring it back in and they would replace the battery for a pretty steep price of more than $200. I was absolutely baffled that they did not even think to check the battery in the first place, so I decided to take matters into my own hands. Sure enough, I brought the old battery to Canadian Tire, had them diagnose it for free and it was completely dead. With a little assistance from Youtube I just replaced the battery myself (for just over $100 I might add) and it started up just fine.
Knowing what I know now, I expected more well-trained staff that would pick up on a rather obvious issue, rather than just slapping in a new part, charging for labour and sending a customer out the door without even testing the vehicle. So, for any future issues I will unfortunately not be returning to Landmark.
If anyone I know was looking for a car I wouldn't hesitate in recommending Susan Johnson. Her honest professionalism, courtesy, friendliness and patience goes well beyond any salesperson I have dealt with and I have bought a number of vehicles over the years. We purchased our Mazda a while back but we can call her or stop in anytime and she is always most welcoming! Susan makes car shopping and trips to the service department a pleasure. Thank you Susan!
Test drove a car and they were trying to rush us into a sale, we were legitimately interested but when we said we were trying to get some numbers before making any decisions, the manager bluntly said "Well I'm trying to sell you a car". This made us think it was in their best interest to just rush the deal / skip past important details like interest rates without real calculations and not give us the courtesy to make a good financial decision, so we walked away and bought elsewhere.
I was happy with the work they did but they recently sent out an advertisement disguised as an email stating that someone wanted to buy my car in an attempt to sell me a new car. This is a scummy practice designed to cost me money (selling a perfectly good, paid off car at their low trade in value and then trying to get me to finance a new car).
The general manager's name was on the email and if this type of deceptive advertising was approved by management, I cannot do business here again.
Update to Response From Owner:
The email stated that there was a buyer lined up for my car in particular (unlikely) and gave the impression that it would be a favorable deal. It's also targeted directly at me, mentions my car specifically, and is disguised to look like an email chain when it's an advertisement. This letter is clearly a form letter written to be sent out in bulk (use of 'them' instead of he, easy to paste in a name and car model). This isn't a mailer saying "hey, we need cars if you're looking to sell".
I went into Landmark Mazda after feeling as if I was being taken advantage of at another Mazda dealership.
Rob, the new car sales manager, listened to my concerns and ensured that I understood everything we were going through. He disclosed the prices of the extras I wanted, and made sure I understood how they would affect my final price. He gave me a trade in value for my Jeep that was fair, and ensured that I received all the incentives I qualified for. The finance person wasn’t in that evening, so he let me know that I would receive a call the next day.
The next day, the finance manager Shakil called me and emailed me to let me know that I’d been approved and sent me the options available for extra warranties. He reviewed the options with me and was informative but not pushy.
When I went to pick up my new vehicle, everything was done on time and the sales person Joseph, took the time to explain all the features to me.
Fast forward a couple months, and I had to visit the service department for tire sensors. The person I dealt with in parts was helpful and quick to respond, and Nicole in service made sure it was done for when I was done work.
Landmark Mazda is definitely the only dealership I’ll go to from now on!
I went into Landmark Mazda after feeling as if I was being taken advantage of at another Mazda dealership.
Rob, the new car sales manager, listened to my concerns and ensured that I understood everything we were going through. He disclosed the prices of the extras I wanted, and made sure I understood how they would affect my final price. He gave me a trade in value for my Jeep that was fair, and ensured that I received all the incentives I qualified for. The finance person wasn’t in that evening, so he let me know that I would receive a call the next day.
The next day, the finance manager Shakil called me and emailed me to let me know that I’d been approved and sent me the options available for extra warranties. He reviewed the options with me and was informative but not pushy.
When I went to pick up my new vehicle, everything was done on time and the sales person Joseph, took the time to explain all the features to me.
Fast forward a couple months, and I had to visit the service department for tire sensors. The person I dealt with in parts was helpful and quick to respond, and Nicole in service made sure it was done for when I was done work.
Landmark Mazda is definitely the only dealership I’ll go to from now on!
Calling in was simple to set up an appointment! Staff asked several times if I had any questions and seemed genuinely interested in helping me.
Got my car in quickly and it was ready in a few hours. Service staff reviewed the appointment with me and made sure I left happy with no questions!
Definitely would recommend to anyone else to visit this dealership for great customer service
I purchased my first ever new car in this location few days ago. No one recommended me to this dealer. I have been surfing the internet for almost 6 months to compare, check reviews, best deals and offer I can get as a first time buyer. I got 2015 Mazda CX 5 colour red. I visited 3 car dealership and I must say that this location exceed my overall customer experience ever!
My salesman is Yaroslav Herman, he is the best guy I ever met in any car dealership. He is very patient, so calm, giving his sales talk without any pressure or not being pushy to me and that helps me to decide wisely. The transaction is so smooth, I did not encounter any problem although I have encountered minor concerns but they fixed it and some issues but still negotiable. Yaroslav makes me special and valued customer, I admire Him.
I love Mazda brand it’s one of my top choice while making a decision to buy a car. I love my new 2015 CX 5 red its uncompromised features and latest technology they offer along with their cars but the people behind in this great car make Mazda more beautiful and great choice!
I admire the whole Landmark Mazda team for being professional, straight forward, giving excellent customer service beyond my expectation and sales talk without any “icing”!
The GM and sales manager Patrick are friendly and very accommodating. Catherine and Nicole from finance answered patiently all the question I have on my list! I admire people who can handle my inquiries!
I am a type of person who loves to ask and take notes from our conversation because buying a car is a major decision I will make in my entire life so I want everything to be clear and answered before signing anything…just like everyone, I don’t want to regret! I created a list of hundreds of question and the way they responded to me and the way they answered all of those question mark make me important and valued client.
If I will buy my second car I will consider this location again for sure.
Thank you Yaroslav Herman you are the man! Congratulations Team Landmark Mazda! Great job!!!
Romeo
Everything was amazing and everyone was very helpful! I love my new car. Yaroslav was awesome in making sure that all my questions and concerns where dealt with,
Looking for a car for my daughter, we came into Landmark Mazda. She really liked a Mazda 3. Yaroslav came to our service and was extremely helpful and courteous, and answered all our questions. By the afternoon the same day my daughter was driving home in her new car. I would recommend Landmark Mazda to anyone.
My family has been dealing with Landmark Mazda for many years. This is my first time personally dealing with and owning a new Mazda, and all I can say is that this place was amazing! I was dealing with Marc, and he was nothing but helpful to me the whole time from beginning to end. We had to set everything up while I was in Fort McMurray and he was in Edmonton. Great service and he even followed up with me to see how I was liking my new Mazda3, which by the way is an amazing little car with tons of power, I am in love! If you are thinking of getting a new Mazda, definitely come here, you will not be disappointed!