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James Braden Lincoln in Kingston, Ontario

790 Gardiners Rd
Kingston, Ontario K7M3X9

No description available.

2022 2023 2024 2025 2026 2027
Please note that the finance rates below reflect the base model and may vary depending on the trim selection. For more detailed information on a specific vehicle, click here to generate your free cost report.

2026 Lincoln Aviator

Finance 5.49% for up to: 60 months

Cash Rebate Up to: $8,500

Starting at: $77,700
2026 Lincoln Nautilus

Finance 5.49% for up to: 60 months

Cash Rebate Up to: $8,000

Starting at: $60,850
2026 Lincoln Navigator

Finance 5.49% for up to: 60 months

Cash Rebate Up to: $8,000

Starting at: $119,495

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Bob Besner

Braden Lincoln Dealership Conduct: ,
"unethical, unprincipled, and unscrupulous".
My Lincoln MKX suffered a Catastrophic transmission failure on Hwy 401 at night. I had the vehicle towed to Braden Lincoln in Kingston. What followed was a 36-day ordeal where the focus felt less on my vehicle repair and more on profit maximization:
With Braden I faced: Predatory Sales Tactics: During the height of this mechanical crisis, the owner, Jay Burgess, ignored my requests for assistance and instead attempted to sell me a new $70,000-$100,000 vehicle. While an official trade-in value was not assigned, the industry standard for a non-running MKX would wholesale between $7,000 and $9,000. For the dealer, this would have created a "double win": a new car sale and a high-margin pre-owned unit for their pre-owned sales lot.
• Inflated Labor Quotes: Braden’s final estimate of $12,070.88 included $3,898.99 just for the transmission re and re labor. While the Bradens flat-rate hours on the quote totaled 18.2, the dollar amount actually represented 23 hours at their $169.99 rate. When I pointed out this $805.00 discrepancy to Fixed Operations Manager Steve Kirst, he stated that Braden does not follow any established labor guides, they charge their own “Braden By the Job” rate? He said Braden is "free to charge whatever they want." Illegal or unethical?
Final Solution: I initially sought a fair resolution through the dealership and Lincoln concierge Customer care but was met with predatory sales tactics and a flat refusal to assist by contacting Lincoln CHQ. Consequently, I was forced to mitigate my damages by seeking a specialist repair outside the dealer network. The Dealer initially quoted $13,000 - $14,000 then subsequently $12,000. Due to this lack of ethics and the grossly inflated $12,073 final written quote, I had the vehicle towed to a specialist. They performed a full rebuild for $7,663 (tax inc.)—roughly half of Braden’s estimate, I actually saved Lincoln money by not paying the dealer's exorbitant price and then requesting that amount back.
I had phone calls with owner James Braden. The calls went very badly. He was arrogant and accusatory. Zero help. The whole Dealership is tainted with James Braden's business philosophy. Which is money$$ and profit above all else. Its all very disturbing. I strongly suggest you stay away from this dealership completely. Braden clearly does not care for the customer. Avoid Braden!! New car sales, used car sales and any service work. I have since dealt with Petrie Ford. Lisa Petrie Dealer Principal, Jon Coleman Service Operations and Mark Carner Car Sales. The difference from Braden was clear! Petrie cares!

Source: Google

Seb B

Exceptionally dedicated and courteous service received by Janet and Ethan when looking at a Navigator.

Source: Google

Lily Levesque

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

Source: Google

Pamela Unger

Recently purchased a 2025 Lincoln Corsair. Joel was fantastic to work with!! Friendly, knowledgeable and very helpful! He showed me all the features before I took home the car and made sure all my questions were answered. The rest of the Lincoln team was also awesome and friendly. Made my car buying experience a breeze!

Source: Google

Michelle Hill

Sales department is great I worked with Greg and he was amazing but the service department is horrible! They had stored my winter tires I had appointment for 1pm at 4 pm I was notified that the winter tires they had stored and labeled with my name did not fit my vehicle. 2 days later I was notified they found my winters at an off site storage, they offered to pick up my vehicle from work and have tires changed. After mix up I was very specific that I did not want to store my summer tires and I wanted my summer tires left in my vehicle. When I got to my vehicle after work I found winter tires with rusted rims ( my winters had only been used 1 winter) and they stored them) and my summer tires were not in my vehicle. When I contacted James Braden manager did not call me back I had to keep calling and demand to speak to management about issue. They agreed to replace rims on winter and agreed to drop off my tires at my home. As I work and I didn’t want my tires left outside this is a huge inconvenience and have not been able to get my tires yet or new rims. I’ve decided to move my service to Revell Lincoln and I requested James Braden to bring my tires there, they refuse stating they will only bring them to my house. They made the mistake so now I either have to pick up tires myself or have my tires sitting outside my home with no one home. I have never dealt with such a horrible service department. Do not trust their service department and definitely never store your tires with them!

Source: Google

Pierre Tassé

I hesitated putting any review but as I am starting to look for a new vehicle I find myself looking elsewhere than James Braden Lincoln. To begin with, the sales people are great (I personally dealt with Greg). I purchased a new 2016 in 2016 and had great experience with the service department. My issues came recently when I asked them to fix a seal in the trunk. You had to open the trunk to fix the seal. They fixed it but said they never opened the trunk, claiming it was broken. It worked before. Anyways, after many emails, they said it was my bad luck (not theirs) and I paid the hundreds to fix it. Now my trunk is still working 'sporadically' but since it is not constantly doing it, they can't address the issue to see if it was "their" fault. I am off to South Carolina and have a good relationship with Lincoln in Myrtle Beach so I will explain my issues and I am sure they will fix it.
In summary, good sales people, good product, good servicing staff but questionable maintenance and customer service. For $400 I can't see myself buying from a company that never even talked face to face with me and only accepted their staff response. The overall reason I now give a low rating on google.

Source: Google

Judy Mccaughen

Not a selection of Lincolns.

Source: Google

Anonymous

Best Luxury cars in Kingston!

Source: Google

Jordan Keyes

Best Luxury cars in Kingston!

Source: Google

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