Had a warranty problem with a truck purchased at another dealer. When I took the truck to Colony I was pleased with the level of service and the speed with which I was helped. Thanks to everyone involved!
Angelo at the Colony Ford dealership was honest and very competent. He listed all the options and we closed the deal quickly and effectively.
Very responsive and clear in replying to your questions...
... later December purchased a new 2018 Escape (being at the end of the year) was hard to find my preferred colour & engine size) Angelo was efficiently & trustworthy doing the leg work, found my fav. colour from another deareship brought the vehicle in at very competitive price , thanks Angelo!
... since was the end of the year (hard to get preferred colour & engine size) they went and found my favorite colour at competive price.
Unprofessional people. Stay away from them. Wasted our time. Even though we were serious buyers considering a High Trim Edge / MKX, they didn’t seem to have the time to complete the deal. We will buy a Lincoln soon but not from them.
Very professional sales staff. Carlos and management staff were very friendly and helpful in our purchase of new vehicle. I would recommend anyone to go see them before buying a car anywhere else .
Katerina Lemare was absolutely amazing. She kept in touch the whole time and was very helpful. I would strongly recommend buying from her because she just exemplified what a true sales experience should be. Great job Katerina.
I bought my 2017 Ford Explorer from Brenton. He was great to deal with; responded quickly and had all the information I needed it. He gave me the best price in the GTA. I would strongly recommend Brenton and Colony Ford!
They sent me an email to get in touch with them, after returning the phone call and doing follow up mulitple times, I nver received a cal back. Not impressed with their lack of service
The Team at Colony Ford was very professional and treated me with respect. I got a really good deal on my truck and will continue business with them. My salesman was Mark Booth!
Excellent follow up after unhaggle quote submitted. Invited to dealership to explore buying options. Sales Manager very knowledgeable about the car and my needs. Purchased vehicle less than unhaggle original quote. ..wow! ! Paperwork to complete the transaction very smooth. When I picked up the car it was super clean and winter tires on .Sales representative took the time to review the features of the vehicle and even synchronized my phone ......Colony Ford.very personal professional service! !@
At first I was skeptical about using unhaggle. I was presented was an offer on my trade in before I even went into the dealership . Before going in I did some research with other dealers who quoted over 2k less for my car without even seeing it. I thought for sure if I go into the dealer they'll change their original quote but they didn't! Everything they said they did. I was impressed with the whole experience and recommend this dealer! Thanks to Unhaggle I am now in my new car and loving it!!
Had a Great experience to buy a new car in terms of value and response from staff...👍👍
Amazing dealer, all staff are great, my old rep Philip Zepp started my new deal, he retired on Apr. 1st, 2015 and turned it to Joe Giampaolo who took care of the deal to the end. Transition went very smoothly that tells me this is a great team and as a customer didn’t have any trouble. Thank you Philip, Joe and Peter for making this deal, what an excellent customer service, strongly will recommend this dealer to evryone.
I was please with the service received from the dealer who tried very hard to sell me a new car.
I visited the dealership On March 6. The salesperson I was dealing with Adrian Kilfeather was very helpful. The sale went very smoothly and I felt well treated. I have no problem in recommending Colony Ford.
Not too impressed. Made a deal in September with Mike Haberle, it fell through in November as the he wasn't able to find my truck. No other dealership would provide the vehicle at the cost we had negotiated. Yes, there was still some haggling involved. Mike was fine, but we had to pull the plug after 2 months of searching.
I had to bring my Ford Explorer in for a recall after the Toe Link snapped and I received the best experience. They issue was taken care of right away and I was able to get my truck back the next day. Friendly, compassionate and quick to respond and deliver!
I have been a valued customer with Colony Ford now known as Mayfield ford since 2014. Total purchases of cars is 6. The staff is amazing, the service is fantastic ! Matt Hall is our sales rep and will always be loyal to him when purchasing our cars. The service team is very polite and always great when I arrive at servicing my car. The new location is incredible!
I originally purchased my vehicle from Colony for not only the value of their sales team but also for their professionalism and follow-up. Every time I have my vehicles serviced there I feel I am a valued customer.
Excellent team start to finish.
I recently had the pleasure of purchasing a new Ford Escape PHEV from Colony Ford Lincoln, and I must say, the entire experience exceeded my expectations. From the moment I walked through the doors, I was greeted with a warm and friendly atmosphere that made me feel instantly welcome. Ash was knowledgeable and attentive, and he really helped us a lot. Thank you again, Ash. I highly recommend him and Colony Ford Lincoln to anyone looking to purchase a Ford vehicle. Their commitment to customer satisfaction and their dedication to providing a top-notch experience make them a dealership that stands out from the rest.
I will definitely be returning to them for any future automotive needs. Thank you to the entire team for making my car-buying experience truly memorable!
The staff in Colony Ford Lincoln are approachable and kind. They care about their customers and they know what they are doing with regards to maintaining your car. This branch was highly recommended to me by my friend. And it was indeed a remarkable experience with these guys! And trustworthy! Special thanks to Chris, the advisor that helped me with the maintenance today. Keep up the good work!
Went in for an oil change and inspection at 56000 km and was charged $724 its a joke.
I believe the responses are automated as they stated to call back which i did to find out its just the standard business number. I called and spoke to sales manager who couldn’t help me but would get the service manager to call me back. Of course everyone is so busy so no call back as of yet. Make sure they tell you the cost of everything they will be doing before they do it. Extremely disappointed atm. If i call and say i want to purchase another truck, i bet they will call me right away.
Update…….
Brought my vehicle in to my mechanic and he said that the rears still had 40% on the pads and only the front brakes needed to be replaced no rotors. Price $499.32 vs almost $3000 from Colony
Brian at colony ford was fantastic! He told me everything I need to know about my 2023 Ford bronco!
This was the best experience I’ve had getting a new car! The whole entire process went fast and efficient!
Ask for Brian at colony Ford if you have any questions or you just wanna take a look around, tell him your goals because he will help you reach them!
I also recommend Bill in the financial department!
Just in case you’d like to finance or lease, he will do anything he can to help you get your vehicle and approval today!
I recently had my 2012 Ford Focus repaired at Colony Ford. I couldn't be happier with the service I received from Service Advisor Meghan.
From start to finish, she was very professional, knowledgeable, friendly and courteous. She listened to my concerns and provided clear explanations of the repair process and costs involved.
She went above and beyond to ensure that my car was repaired to the highest standard and even took the time to follow up with me after the repair to ensure that everything was still running smoothly. Her attention to detail and commitment to customer satisfaction truly exceeded my expectations.
I highly recommend Colony Ford and specifically, Service Advisors Meghan and Lia, for any car repairs or maintenance needs. They are a great asset to the dealership and I will definitely be returning for any future car service needs.
Thank you for your excellent service!
Like colony ford service center, they talk to me about my concerns of my truck, they did what needed, no charge to check and diagnose problems, fix it.
They have a good rate for " the work" and service.
I recommend colony Ford service department 100%.
Keep the good work guys and the right price, this what I call great service.
Everyone can do an oil change, tire rotation service, but not everyone can deliver a great service. 👍
First time at this dealership, was trying to reach out to to the service dept to arrange an appointment for my Lincoln. Had to call 4 times as front receptionist was keeping me in loop. The moment I got hold on a gentleman named Andrew one of the concierge associate hands down to his customer service, Which made my experience very smooth and a positive one. He is very professional, accommodating and understanding. From pick up my vehicle to dropping it off communication was outstanding. Can’t thank Andrew enough! Will definitely recommend him to anyone in servicing dept.
I definitely recommend this dealership. I had the best customer service each time I have visited. Josh Preziuso, Used Car Sales Manager came highly recommended to me and he lived up to his great reputation in customer service. At the time, I was interested in buying the new Lincoln Aviator and he arranged for his Leasing/Sales Consultant, Mark to take care of me. All went well and 3 years later, I find myself working with Josh on a used sales transaction. He is very easy going, knowledgeable and always proving to help out as much as possible to keep me as a happy customer and wanting to return. I highly recommend going to this dealership and meeting Josh if you're in the market for a new or used vehicle.
Excellent service department. Service appointments are on time, love the communication, they keep you in the loop. Very disappointed in the manner in which Rahul treated us. We have purchased our last four vehicles from him. For this last vehicle we were promised free oil changes. No time limit was discussed, he emailed the service department to cease the complimentary oil change, which is fine but never bothered to inform us. As you can tell, communication is a priority to us. We are ready for a another new vehicle not sure we will be coming back to Colony. 5 stars for service, 5 stars for the body shop too. Very impressed with them when we brought our vehicle to them after being rear-ended. 3 stars because of poor communication from your sales team
K.Allen
First time at this dealership. Chris Kerr from Service called me after my dad's car got dropped off, and was courteous and polite. Service was done quickly and at a very decent rate. Will definitely bring the vehicle back if needed, and recommend the place and Chris to our friends. Thank you!!
It's been a bit of a rocky road with our new 2021 Explorer Hybrid since we purchased it last year. The service folks at Colony have been super helpful resolving our issues. Paul the service manager and Lia the service advisor have been great and I wanted to take a moment to say thank you! Our family appreciates the extra mile and steps you've taken for us.
Everyone I dealt with at Colony Ford Lincoln was super knowledgeable, friendly and helpful. My previous car buying experience was not the best, but the team at Colony helped to calm my nerves and help me every step of the way. Evan and Kat were extremely friendly, helpful and knowledgeable and I would recommend them to anyone who is looking to get into a new car. Took a few months for my car to arrive after I ordered it but it was worth the wait. If you’re in the market I highly recommend checking them out!
Great team at Colony - top of their game. Matt was my Rep and was spot on all answering my questions and overseeing to get the many many things done to get me my new Maverick. If I go with Ford again in the future, my 1st stop will be at Colony.
From the moment we entered the dealership we were treated like family. Rahul, Ali, and their team were honest, efficient, informative and supportive throughout our car selection and lease decisions. They guided to make the best selection for our family at the best price we could find anywhere.
Delivery of the car was smooth, and they gave us a very informative walk through of our new vehicle and it's great features.
They really go beyond expectations and I would trust nobody else for our future car leases. We'll be back soon to replace our other car!
I have been dealing with colony ford since I purchased my Ford edge brand new in 2014. I have had nothing but perfect interactions and experiences with any staff member I have dealt with at this location !! I recently had an issue, where I needed to deal with an insurance claim, and brought my vehicle to Colony fords body shop. Steve (the body shop manager) went out of his way more than once to make sure my needs were taken care of with my insurance company , and all my issues were dealt with properly and professionally. Megan in the service dept. totally went over and beyond as well !! I wish I was able to thank the technicians as well (but I am not sure of their names) but time and time again, I am always amazed with the honesty, integrity and professionalism I get time and time again from them all !!! Thank you all, for the fantastic service experience !!!
Everyone at Colony Ford was extremely helpful. I would to say a special thank you to Andrew. Andrew was committed to providing the very best service to me. He did everything possible to negotiate the best service and prices on my behalf. He kept me informed in real time about the progress of my repairs. He was attentive and knowledgeable. Thank you Andrew for
a great experience. Kudos to the reception staff for their welcoming attitude and wonderful smiles
Very knowledgeable sales staff, no pressure sales. Best $$s for trade in. I am a busy guy didn't have to do anything except doing application and going to pick up the car.
Have recommended them to my friends and family.
Looking forward to buy Mach-e next yr.
Thanks to Colony Ford for making my buying experience of Lincoln Navigator so pleasant!
From the drop off to the pick up. What can I say this isn’t the first time or the last time that I’ve got my truck serviced at Colony Ford. The service advisor was clean and correct and the service advisor when I picked up my truck was no different. You guys greeted me with a smile and squeezed me in to your already busy schedule. Hats off to you guys for your prompt service. Keep up the already great work that you do. Obviously the mechanics deserve a pat on the back for I know how hot it must be in the shop. Thanks team you guys rock!!!!!!
My service Advisor Chris has excellent communication skills and kept me updated with progress on my vehicle.
Service Department in general is a excellent, I’ve experienced other dealers in the past and now I have found the best. I Recommend this dealership over the rest.
Great experience buying my new Edge. Sales people were great.But when taking it in for my 1st service, I made an appointment, waited over 90 min before they told me they couldn't get to me and I would have to reschedule. Bush League. When I called to re-book, they could only fit me in weeks later. If I wasn't using Ford points to cover the cost, I wouldn't make the drive Toronto to Brampton for the service. The service personnel were great by the way. Their business put them in an awkward spot having to send a customer away for their first oil change after waiting around for so long.
Service department is great as always, but the sales office is another story. I wish the service department would train the front office and the staff to give amazing service as they always do. Would have given 5 stars if I only had to deal with service department.
I took my vehicle in for a recall inspection and even though the recall letter said the part was in stock it was in fact not in stock. What a waste of time and now I have to return to the dealership when the part arrives. On top of this I was never told that the work was not completed when I picked up the vehicle. I discovered as much when I read through my service report. I tried calling my service rep. Left 2 messages and never received a return call. How do you spell lousy customer service. Colony Ford Lincoln.
My experience is always exceptional when coming in. It's starts with the first call through to receptionist. Followed by very informed polite and upfront service advisor that cater to yours needs it seems. While mine anyways lol. Iv never had a issue with my truck being there and of something to me doesn't feel right they have no problem coming out and hearing the issue and offering solutions if one is needed. Will continue to bring vehicles to ford and only drive ford products
Friendly and accountable staff. Quality of work is excellent. Even though I didn’t purchase my vehicle from this dealership they take good care of it like it was—and this will be a big consideration when it comes time for the next upgrade. Colony Ford definitely prioritizes quality of service over moving people in and out like a volume operation—and this is why I see a lot of repeat clients there whenever I bring my Escape in.
Great staff and quality service at this location. I've been getting my truck serviced there for 4 years now. I used their body shop as well a couple times and the work was excellent.
To the whole service dept. Thank you for all you do!
I have been lucky enough to always deal with LIa the service advisor, every time I need a service on my vehicle making one call she is always ready to help and doesn't waist time to get the service required promptly and efficiently. She always going over and beyond , and providing regular updates to the customer. I know when i need service on my truck, I know where to go or who to call.. Thank you Colony Ford service dept.
One if the best dealerships there is! The amount of respect is awesome! Salesperson like Matthew hall are the people you need to get good deals for cars and get a better understanding of the deals and much more. Personally recommend going there to.
Mark truly cares about his clients and listens to their needs, truly impressed with the level of customer service we received. It was a long process but well worth it as we left happy customers with a vehicle that exceeded our expectations. Sales manager was also very helpful and kind. It’s hard to find dealerships like this, thank you to the wonderful team here!
I want to start by saying the initial sales person I worked with was great. He was helpful in explaining the various options to ensure I got what I wanted and also made some good recommendations to save me some money.
My initial review was lower as I was frustrated by the service department when I twice went for an oil change and was expected to wait 2 hours to have the work done despite having an appointment booked. I have since been treated very well by the GM and Service Manager. They went the extra mile to deal with my concerns so I will continue to go there for my service.
Colony Ford dealership Team “Rahul Chopra , Arvind Murthy & Ali Mazhar” has given me exceptionally good experience & excellent customer service, understood my vehicle choice, needs & affordability, when out of the way in acquiring the model and colour I was looking for without increasing my monthly budget. I am assured in future they would provide me after sales any support & services if needed. Extremely happy with my decision to opt for Ford Escape 2021.
Thank You - Simrin G
1 Star is far more than this company deserves.
By far the worst dealership experience i have ever encountered, we brought our truck in to be serviced. very specific. fix tail lights, Fix reverse horn.
Not only did our truck not get fixed in any aspect what so ever, we had to pay $1300 for absolutely nothing that was relevant to why we brought the truck in the first place.
This process was not only weeks longer than expected, I was met with not only numerous useless service team members, but incompetent ones.
Brake lights where not fixed, Reverse horn was also not fixed..
Was told twice the truck would be ready on two different days. not accurate. when we decided enough is enough and pulled the truck, we got smacked with a $1300 bill.. For what? absolutely nothing we asked of them. They did work we did not require. and also did not receive the parts needed to fix the reverse horn, even though it was '' Ready ''
On top of all this, I was offered a discount because the company knew they where in the wrong, but this discount came at a bargain. we had to do more work with them, assuming the reasoning behind this was not only to obviously bring in more money, but to stall so they had time to get the parts they told me they had already repaired.
Last but not least our truck went in without service lights on the dash. but left with them on. absolutely unbelievable.
Overall the experience with this dealership was horrendous, and a utter waste of time and money. I would highly suggest you take the hard earned money and valuable time elsewhere. If not, i promise you will regret it.
It is not the first time when Ali and his team help our family with obtaining new cars. He works fast and offers a great deals. I highly recommend Ali from Colony Ford Lincoln if you are looking for a new car. He will find the best possibility right for your needs.
Just purchased our 2nd vehicle from here. Great customer service! Speedy service! Fair pricing. Everything was explained to us and they answered all our questions and out the hard decisions in buying a car to rest. They were “real” with us! Never felt pressured and I felt they were being honest! Will continue to go back to buy our vehicles in the future here!
(April 2021) Short version: The company is all happy and smiles until things don't start going their way. They will resort to lying and scare tactics to try and close the deal.
I went over to Colony to see a vehicle. I was offered the option to put a deposit of $500 so that they would hold the vehicle while I confirm measurements and budget (no conditions were specified other than the fact that if I changed my mind, the dealership would write me a cheque and return the deposit) Naturally, I took the offer.
Upon the next 7 business days, I start sending over the required documents for the credit application (note, the application, not the final agreement) for financing and got approved.
On day 7 I pull from purchasing the vehicle as I am not legally bound to accept and continue the deal. This is where they tried to deceive me.
The sales person (I will not specify names but I hope you read this) then tells me that I have legally accepted the vehicle because I "agreed" to move forward through an email - and that the dealership has legal right to use that against me and sue me. I asked him to send me the email where I specifically said so and he never did. Instead, he just completely leaves the situation and says its not worth his time.
Not only that, but he said that Colony had already received the funds from their credit company, Ford Credit, and that sending them back the money will cost them $1500..
So out of curiosity, I gave Ford Credit a call and asked if they send funds to their dealerships before a formal acceptance agreement was signed by the purchaser. They said no funds are given out unless they get the signed formal acceptance documents. This means the salesman LIED to me about already receiving the funds to get me to continue with the deal.
There were several questionable things that this dealership/salesman did to try and close the deal:
- Salesman claimed that "so much work" has already gone into it and reversing the process would be harsh (scare tactic)
- Salesman LIED and said that an email message is a legal binding to me and the vehicle (scare tactic) - also, never once did he mention my deposit binded me to the sale, probably because it doesn't.
- Salesman LIED and said that they received the funds already and that they will loose $1500 from returning that money (guilt tactic)
- Salesman then LEAVES the situation by saying it is not worth his time and it is between me and management now. (Realized he can't get the sale so decides to not deal with me anymore)
I eventually reach management and even they claim I'm legally bound to the vehicle because of my deposit (legally, it doesn't) But said that they won't hold me against it so they gave me my $500 deposit back. Making it seem like I'm solely in the wrong and they're cutting me some slack...
Be careful of the culture there. It seems like management will cover up any wrongdoings of their sales people and have each other's back for as long as they get sales from any unethical tactics they use.
Also, tons of their 5 star reviews are either paid or generated. Easy to spot if you just scroll through. Same template. A company's professionalism is based on how they handle bad situations, not on how many super easy sales they get.
Auto collision center experience is 5 Stars. Repair was A-1. Car washed and detailed inside prior to picking it up. Could not have had a better outcome.
If your trying to reach the prime minister it’s going to be much easier then getting a hold of someone at this place.
If your lucky and they answer the phone you will be speaking to a lady that has no clue or any idea of anything she may not know why she is there to begin with lol!
If you ask to speak to anyone by name automatically either gonna be off for the week or out for lunch or at the toilet.
If your planning on buying a car from there be prepared for the run around and hassle when you start facing problems with your newly purchased Ford junk and trying to have it fixed.
Don’t waste your money on their extended warranty it’s a SCAM it doesn’t cover anything and again good luck finding the sales person who sold you that pile of junk and the useless extended warranty.
Good luck
Just picked up our new F150 on Monday! What a great buying experience with Rahul and Ali. Both were very easy to deal with. There was no high pressure selling at all. My wife and I were shown the options of purchase and we enjoyed ‘building our own Ford’! I would highly recommend this dealership for anyone purchasing a new vehicle!
Still great service, but I have a pet peeve...Whenever I pick up my vehicle it's rarely where the service advisor says it is. I've lost count of the number of times I've walked around their lot hunting in vain for my car.
Very irritating when all that you want to do is drive home. Can't spots be numbered and customers be informed of their number upon pickup?
Awesome service department. I used to bring my vehicle to them religiously but I moved to Toronto.
I went to a local dealership for a bit with my new Focus but the level of service just didn't compare to Colony.
I'd particularly like to commend the shuttle drivers. We had some splendid conversations ... truly nice gentlemen!
Had a good car shopping experience here. Good rapport with the sales associate Sheldon who gave me lots of time to check the car out and test drive it. Buying experience was above average and happy with my purchase.
Dealing with Rahul and Ali was a pleasure .All my questions were answered and my new Lincoln Nautilus was delivered to me thanks Rahul & Ali
After dealing with an issue with my New 2016 Ford F-150, a new engine replacement needing to be done with only at 3,500 kilometers on the speedometer and being only 4 months old. Ford of Canada had not issued any kind of help, only Colony had been there for me as a customer.
Even though this had happened at the beginning of the year and it's now at the end of the year, I'd like to just give an honest review.
The team was great at agreeing with me, well at least to my face, I had ended up trading in the vehicle with another Ford, taking a huge hit on any value i had put into the truck, but with the new vehicle I've had little to no issues.
I have left my honest review on the Ford of Canada page, the only reason Colony has received one more star is because of the sales staff and David.
Update*
After 3 years with the traded in Ford I can now say do not buy Ford, Ford of Canada is a company that doesn't value their Canadian customers. Colony Ford has shown again their lack of testing and diagnostics to me and I'm frankly tired of having to complain. We'll see what happens with this go around, but for now a negative review and 1 star is what is deserving.
Amazing service from all the staff at Colony Ford. Every detail explained which made our purchase so smooth. Delivery was great too, Sheldon took his time and explained every detail. Would not hesitate to recommend Colony for all your Ford needs
Never go to these guys, They are suppose to be helpful but they judged me, thinking that am an immigrant so i won't have much money and they won't have much commission on any purchases i make from them. I drove from Windsor to Toronto just to take a look at a mustang they had and they refused to give me information on different options that one of the sales guy (Branton Grant) suggested me to go for. It was the financial head or the loan provider who was very rude and said lets not play around. Really you think I freaking drove 400kms on a freaking saturday to buy one of the top most cars ford has to just play around????????? I would really like to get in touch with somebody at ford and would like to write an official complain about customer service.
I've dealt with Mike Heberle and Anthony Mascherin. Mike on two separate f150 leases. Not only did they find me exactly what I wanted at a great price, but they did it in a way that allowed only positive feelings towards the process. I never once felt rushed or pushed like I did at every other dealership I shopped at (I tried more than a few). Myself and my wife always left there smiling and satisfied. Definitely worth a shot if your in the market for a new vehicle and you will see for yourself.
Thanks Colony!
Martin Smith
My wife and I chose Colony Ford after visiting 5 other dealerships, and are very satisfied with the efforts they make to ensure customer satisfaction. Mike Heberle was patient and knowledgeable, and took time to explain things and answer all of our questions so that we could decide on the car perfect for us. I recommend everyone to call him once before purchasing their next car. You'll be pleasantly surprised to know that buying a car can be less of a hassle than we are all used to! :)
This is the best dealership that I've ever come across! Josh P. was very helpful and knowledgeable. We went there to buy Mustang and we felt that he had complete knowledge of all features of the car / package. We had visited two other dealerships and had a really bad experience at other places - either the Sales rep. didn't have the knowledge of what he was selling or wasn't much interested in taking the effort to explain the details. At Colony Ford, we walked out with complete satisfaction. We've bought Mustang V6 from there. We hope to receive the same satisfaction when we go back for our regular maintenance / service that is covered under the package that we've bought.
Thanks to Melissa at Colony Ford - Service dept for helping me replace the Tonneau cover for my F150 which I bought from Erinwood Ford(6 months ago) who failed to take care of me.
Melissa was a great example of customer service at its best. The Tonneau cover was faulty and was covered under my warranty and I thank Melissa for not trying to give me the run around.
I hope my next experience is just as great:D