We all know about the incredible performance, comfort and style of the vehicles represented at Land Rover Halifax - the showroom is a a modern day art show but the real gems are in the offices and service personnel. We recently bought our 2nd vehicle from LR Halifax and the experience did not disappoint. From the GM (John), the Financial Services Manager (Matthew), our informative Sales consultant (Mitchell) and the Service Dept (thank you Ty!) we were made to feel that we bought something very special and our business was appreciated.
Very good service, I was greeted right away and the sales person was more then helpful and had good knowledge or the cars.
Thank you, Mitchell for your knowledge and professionalism in getting me into my new Range Rover. You and the staff at Land Rover Halifax were a pleasure to deal with!
Mitchell
Thank you for all your efforts in putting the deal together.
Jeannie and I both really enjoyed dealing with you!
We love the car and it worked excellent on the way back. There are a lot of up dates to the function and look.
Again thank you for every thing I deal with a lot of folks and unlike many you once again exceeded my expectations !!
Regards
Rob
Have always had a positive experience with the service department. Helpful and flexible, yet punctual and professional. Many thanks to Vince and other crew members.
I was dealing with the worst luck over the last 24 hrs and Eric, the service advisor as well as the phenomenal lady working front customer service went above and beyond to get me on the road after a major mishap. Highly recommend this service dept, especially coming from out of province with a Range Rover I did not purchase from them.
After a couple of years of missing having a Land Rover, I went in to Land Rover of Halifax to see what used LRs they had on hand. A really nice fully loaded Discovery caught my eye. Ran was my salesperson and answered every single question I had, even after closing to make sure I knew what I was about to purchase.
Ran set me up with the financing team, and to my surprise offered a great trade-in buyout to apply to the Disco. Amazing!
It has been a seamless process and I couldn’t be happier.
If you plan on buying a used Land Rover / Jaguar… BUY THE EXTENDED WARRANTY!! Land Rovers begin to have issues once the manufacturer’s warranty is up and trust me, you do not want to know how expensive this can get! The warranty is very comprehensive and a good idea because Land Rovers do not have the best track record for reliability after the first 80kms on the odometer. I feel way better knowing I have this.
Another reason why I choose to buy a used Land Rover from Land Rover of Halifax is that they have “Certified Pre-owned” which means the vehicle goes through a thorough check (replace parts if needed) that I wouldn’t get from any other used dealer.
All in all, I am very confident in my purchase and look forward to all the adventures I’ll get to take my new-to-me Disco on!
Thanks Ran and Land Rover Halifax!
This is the third year in a row that come spring the air conditioning in my 2020 Range Rover Sport SVR does not work. When we called the dealership they were rude and said “we can’t even look at your vehicle for two weeks,” and they had no options for a rental vehicle. One would think it does not take three trips to the dealership to fix the issue, let alone being treated rudely.
I purchased my Land rover Discovery from Halifax Land rover during the time I have owned the vehicle it has been maintained by them, the vehicle had a low battery alarm so I contacted them to confirm they had a replacement battery which they did, I asked could they install it ( 15 minute job ) as the computer needs to be reset when the battery is changed, I explained my wife had a family emergency however I was told the earliest appointment they had was 4 days later, the concept of customer service and support is obviously not alive and well at Halifax Land rover any caring organization would have assisted.
I really like their service. They actually solve the problem. You must go their if you really want best service. Whole staff is very welcoming and friendly. Thank you so much for providing best service 🥰🥰🥰☺️☺️☺️
Bought a Range Rover Sport Autobiography from this dealership. I live in Ontario so I got the car shipped, whole process was very simple and easy! Unfortunately the shipping company kept delaying my car, but the sales manager reimbursed me for the delay and even paid for the shipment of my car! Bill was very helpful during the whole process!
My wife wanted to purchase a Land Rover. We looked at some of the vehicles they had online and contacted them to see about a Evoque they had on the lot.
Ran contacted us and was very helpful and asked us when we would like to come in….they totally took care of us. We made the deal we wanted and everything was looked after.
My wife loves her Evoque.
Ran, our salesperson, was upfront and provided excellent services throughout the purchasing process. And, the Financial Officer and Front Desk Clerk were also client focused...
Recently purchased through Steele Land rover/Jaguar Dealership in Halifax. Chris, Matt and Jessica were all overwhelmingly accommodating. Short wait times, clear communication and an "easy" sale. After sale support was incredible. I ran into an issue after pickup and first day of ownership that didn't arise in the test drive. Chris had an appointment for me and Mitchell at the service desk was incredibly fast and focused when it came to getting me in/out. The vehicle was transferred to a partner dealer to better diagnose and fix the problem and all with smiles on their faces and no added expense to my pocket. This was honestly the best service I have had purchasing a vehicle in halifax. I have dealt with several dealers and purchased several vehicles on Kempt road. This, BY FAR, was the easiest, hassle free and accommodating purchase to date. I would not hesitate to look here again, used or new, I know they will take care of you the same if you are considering purchasing! 5 stars & Thank you Mr. Steele for the incredibly hardworking staff you have!
Absolutely TOP NOTCH SERVICE from the Service manager and Service department,HIGHLY RECOMMEND HALIFAX RANGEROVER FOR YOUR RANGEROVER NEEDS
Service has improved at their new location but doesn't make up for all the past experiences and unbooked appointments.
Knowledgeable and friendly staff. Luxury vehicles are top notch. The New 4 door Defender caught my eye
This is the worst customer service I have ever experienced. Land Rover always says they are a luxury car brand and their service is not worth it!I really regret buying a new car here!!Very bad customer service!Very bad car quality!
awful service and customer care, I had to bring my car into service 5 times and every different time there was a different problem!!!! My second home should of just been the dealership at this point.
Bill Lyon is an amazing salesman. We had the pleasure of meeting Bill during a service call on our old Land Rover. We recently moved back home from Mb. and was used to the standards of Land Rover in Wpg.. After meeting Bill, my wife and I; felt comfortable asking him questions regarding the new Defender. After a short conversation and expressing our desires. Bill was able to make our dreams come true. Seven days ago, my wife and I; pick up our new Defender Explore Pack series. I cannot express in word how grateful we are for meeting Bill and making this experience effortless. We are extremely happy with our experience so far, and found the dealership layout appealing. My wife and I, would recommend Bill Lyon to our family and friends.
Thanks Bill.
Absolutely a 5 star dealership From Sales to Service.
The complete experience has been over the top!
Bill you are the best! Keep the videos rolling.
The value proposition is excellent! Its a rare thing that the positive culture of sales resonates all the way through to the after sales department- service.
Your service team has raised the bar!!
I purchased a new 2017 Range Rover Evoque and have regretted it ever since. As I write this I have less than 20,000 km on this 2 year old vehicle. I had reason to take it in for service just recently for a malfunctioning head light sprayer and because it continues to lag upon acceleration. My appointment was for 9AM, I arrived at 8:45 left my vehicle and was picked up by a friend. I called at 2PM to ask if my vehicle was ready, I'm told by the service advisor that it was only JUST taken in for service. I questioned her why that was when they had my vehicle all morning, her reply was there was people ahead of me and because I was told 9 AM didn't mean my vehicle would be taken in at 9 AM, hey fair enough, but FIVE hours later!!!. I picked my vehicle up only to be told I had to return another day because they found an issue with the hood latch and to fix the head light sprayer, which they had no parts for. The service was frustrating, lack communication, caused concern and stress when I was sent home with a vehicle that I could not LOCK because of a malfunctioning sensor. Calling the service advisor back to find out why my vehicle wouldn't lock, was met with the receptionist ringing through to her five times before she answered with a less then pleasant "whats going on now." I received a call from the service tech later to advised he had no idea the hood latch malfunctioning would cause the vehicle to not lock. Not being able to lock my vehicle for a couple of days does nothing for my feeling of security when I park any where in the city and leave my vehicle for any length of time. No offer of having my vehicle securely place in their garage until my vehicle could be fixed or offer of a loaner vehicle until then was made. Needless to say my two star rating was generous!!
Great customer service and friendly staff.
Land Rover Halifax is family to me. Shout out to Brian, Vince and Matthew. Excellent customer service, always deliver in a timely fashion and are very loyal to repeat customers.
Terrible service. Ordered a part, they booked me in only to tell me the part hadn't arrived that day. After I waited another 2 weeks - I had to call them looking for part, which had already arrived and nobody bothered to call and let me know. The service counter is extremely slow and they always seem to have "computer problems". One of the worst car dealerships in Halifax
I had to drop off my car for a week at the dealership for a recall, and the service that I received was exceptional. I was given a new car as a loaner for a week, and when I received my car after a week it was well cleaned from inside. The representatives at the service desk were friendly and quite helpful
The service department is friendly and helpful.
I recently had an excellent sales experience at Steele Jaguar. All staff were courteous and very pleasant. A special mention has to go to Ryan Graves and Richard Allen because they were both exceptional to deal with. Ryan took the extra time to show me the various technical features of the car and get the Jaguar App setup on my phone which I greatly appreciated. Because of my experience I would not hesitate to recommend this dealership to anyone looking to purchase a new vehicle.
Best dealership I've dealt with thus far. They bend over backwards to make you happy at every step of the way.
Very very expensive. Hahahaha
Very very expensive. Hahahaha
I had a very good customer experience! Ryan Graves is the guy you need to ask for. He will go over and beyond to help. He will work with u to get what u want. he is a sales guy with 100% customer focus. I will go back to him for my next car as well.