Purchased a pre-owned Range Rover from Land Rover of Richmond. It was overall an quick, efficient and seamless experience. We dealt with Kevin Yang and he was very attentive and detail oriented. Always kept in close communication with us during the process. The one thing that I didn't like about the experience is it seems the dealership will not move on prices on pre-owned vehicles at all. Maybe this is the new trend but I kind of miss the back-and-forth of negotiations on pricing. I do have to say their sticker price on the vehicle we were interested was competitive however I do think they should make this 'no-haggle' policy clearly written somewhere so the customer knows it is official. That's the only reason for me doing 4 star or else I won't hesitate to recommend anyone looking for a vehicle to deal with Kevin.
Dealt with Li Chen and many of my friends bought from him. He is very knowledgeable and professional during the whole process. Strongly recommend him to all.
The service center and its staff were very professional and polite, willing to accommodate to our needs.
Especially the salesman, Tandle, with the best of his ability answering any questions and concerns we might have; also giving insight on what's was best for our situation. It was honestly service you can only expect from Land Rover. Definitely would come back for future vehicle purchases. Thank you!
I have been dealing with the parts department for over 15 years and they are the BEST. Friendly and knowledgeable. Roxanne and Lisa always make me smile :)
Ordered parts many times and Lisa and Roxanne are absolutely a pleasure to deal with. They are friendly and very knowledgeable!
After waiting for more than six months, I finally got my custom Oxford Green Defender. Kenvin Yang the sales associate, relentlessly helped me with the entire process including preparing documents and time arrangement, and also helped with adding accessories. Kenvin prioritized me the moment the car is ready for pick up. In short, I am very happy to get the new car, and will soon set out on long adventure trips. Thanks Kevin.
Great service and waiting time is properly communicated by the service department. I have a 100% total satisfaction by their level of customer service.
Excellent customer service. The parts team are very knowledgeable especially Roxanne!! I recommended this dealership to anyone!!
First Land Rover and it was the best auto purchasing experience I have ever had. Because of our newborn, my family was considering upgrading our X3 to a bigger car which may fit all family members. Comparing with X7 and Discovery, we decided to go with Discovery at the end. Not only because of the car itself but also the excellent service I received from Terry and Lei. Special thanks to Josh who helped me applied my lease, I was nervous about it since I have mortgages.
Strongly recommend you to check out this dealership, they have great people working there to make impossibles achievable.
Bought my DISCOVERY with my buddy Terry Chen and Lei Jin. They have provided me the best and the most professional service. They explained all the info about the car with patient and enthusiasm. If u interest getting a new car with Range Rover, definitely find those two handsome guys.
Also special thanks to Josh Yang who introduced the car wrap service to me.
The sales manager Terry, i rate him 5 star with my purchase experience over at richmond range rover. Professional and very patient.
Just purchased a vehicle from Land Rover/Jaguar of Richmond and we were very pleased with the service. Our salesmen, Mac and Tandle, were very helpful throughout the process and were very knowledgable about the vehicles. We recommend that anyone interested in a Land Rover/Jaguar to check them out, they have some amazing cars.
I Got my first Range Rover from Li Chen he is one of the best sales guy i have meet. he was so easy going and matched our needs and wants if anyone is looking for a new range rover go see my man Li.
In simple words...
Awful sales mamagment and service... Don't buy car there... Try MCL
However to be fair the service department and the ladies who works in parts dept. are very nice and helpful!.
The mechanic left a big mess in my car, didn;t even bother to clean up his own mess. The service advisor did more work than I asked them to do, which accumulated to a bigger bill. The atmosphere was very bias, I felt uncomfortable the whole time as everyone kept staring at me. Even after I paid for my service, and brought the loaner car back on time. And they charge you $300 to use a loaner car which is BARELY drive able, and they put damages on it so it looks like you did it when you bring it back. MCL MOTORS downtown Vancouver is by far the BEST service. Never go to Richmond.
Most unprofessional Land Rover showroom ever,very unresponsive service,worst receptionist;Lei Jin-sales consultant-shudnt be in sales,
This is a great dealership with a positive atmosphere, and the service staff always welcomes you with a smile. Daniel L. has been my service advisor for the last year and always goes above and beyond. I really enjoy his approach and communication style, both in person and via txt/email. He's quick to get back to me on any requests I have, and is able to articulate problems and repairs required like he is the actual mechanic/technician. Thanks for all your help with my LR4!
I had a terriable experience with sales manager, RANA ABHISHEK SINGH !The fridge and PDI for land rover, in Canada, Country wide, is $2195, but Richmond Land Rover charge customer $2795! When I ask why it is $600 more, this manager said " go buy somewher else! I pick richmond land rover because it is my location of convenience, but I will now take my business elsewhere as I don't feel valued as a customer. I only asked to match the government mandated freight and PDI price which they cannot even do!
Purchased my first range rover. The salesperson (Kevin Yang) I dealt with was great. He is a true professional, polite, and answered all my questions. He made my purchase experience easy. I also dealt with Dan, he was also great. Thank you both for a great experience. Highly recommend
Can I rate Land Rover Richmond ZERO? If Google offers this option, I will. Rude and unprofessional customer service from both management team and Service Advisor! The manager on duty on Feb 26,2020 is not deserved for his job title. I got a really bad experience for my car maintenance there however the manager only gave me a very rude attitude without any communication even I didn’t get the chance to get his name!! Please avoid this dealership for any service. The only thing they care is the new money from Asia. Strongly not recommended
we always wanted a land rover finally we got one discovery sport 2018 Hse 6 months ago for
My spouse. She liked the ride unfortunately I always felt that something is wrong with the maneuvering and just could not figure out. It’s a pretty new suv Maybe I thought that’s how it is suppose to drive. It doesn’t matter much to me coz My wife drives. Few days ago we went for our first service. I believe they are very professional and courteous. Surely deserve five star. While the car was on service received a call that the car alligment is out which they fixed it. For the first time in 6 months I really felt the pleasure of driving the Land Rover. My only request is they should inspect the car more thoroughly. I will surely be back for my second Land Rover soon. Loved it.
Very professional staff that takes care of your needs. The service tech was very patient and took time to understand the issue. We even went on a test drive so the technician could understand the exact issue. I was kept informed of what was being done and what to expect. Great service every time I visit. Dealt with Terrence last 2 times and he’s really nice to deal with. Also the manager Rana is very pleasant, professional and knowledgeable.
The seller was amazing, did his job Great.
But the other departments have a poor communication each other, bought a ranger Rover and the delivery date, they said that the vehicle wasn’t ready to be given, and i will have to wait 1 month to get the car, which is unacceptable, they provided me another good car, very similar to the one that I bought but, I still do not understand how they can offer a vehicle that is not even ready to be sold.
The seller was amazing, did his job Great.
But the other departments have a poor communication each other, bought a ranger Rover and the delivery date, they said that the vehicle wasn’t ready to be given, and i will have to wait 1 month to get the car, which is unacceptable, they provided me another good car, very similar to the one that I bought but, I still do not understand how they can offer a vehicle that is not even ready to be sold.
I went in a few weeks ago and met salesperson Jerry. He is very knowledgeable about the cars, made me feel welcome instantly and cared about what my needs and wants. Will definitely recommend Jerry and Land Rover if Richmond to my friends and family!
Very professional team and I am very impressed overall especially service department. We have three Land Rover’s in our family and live in north shore but definitely worth going extra miles to Richmond.
Had an appointment with service Although I was a bit late but they were very professional and very quick to take care of me and had a loaner car ready for me. NELSON at service is an asset to this company, very knowledgeable, extremely prompt and quick to follow up and explain the works needs to be done.
I have nothing but great things to say.
We recently purchased a SUV from Land Rover of Richmond. Li Chen was our sales manager and he was very professional, helpful and thorough. We never felt any pressure during the whole deal. Overall we are very happy with the service that we got from him and the dealership. We would highly recommend to see Li Chen if you are considering to get a vehicle from Land Rover of Richmond.
I recently went to Land Rover Richmond to see what was new on the lot and what kind of car might fit my current needs. Lindsay was extremely helpful and even after I had test driven a car that I had originally set my eye on, she encouraged me to try something a little different. And i'm so glad she did! I ended up purchasing that vehicle she had suggested and she was very friendly and very helpful through the whole process. Great communication, always responding to texts, and really went out of her way to make sure the whole process went smoothly. Would definitely recommend talking to Lindsay if you are looking for a car from Land Rover.
We recently purchased a Land Rover Discovery Sport from Land Rover Richmond. Dustin was our salesperson and he was simply amazing! We went to Richmond because of a previous experience we had with Dustin at another dealership. He found us the perfect vehicle and worked hard to make the deal come together. He listened to what we wanted and respected our budget! We never once felt pressured in the whole process. He was upfront about everything .... every step of the way! He made taking delivery of our vehicle an experience to remember! Everyone from the finance department, service and delivery specialist made us feel valued and we felt completely comfortable! I would recommend Dustin to anyone .... he is awesome!
I walked into Land Rover of Richmond looking for an XJ50. The receptionists were beyond friendly and so was Lindsay. I told Lindsay exactly what I wanted and she delivered. She wasn't pushy at all about purchasing the car then instead she was extremely helpful. She answered all the questions my mom and I had. I walked out that day without the vehicle, however, a few months later I came back. My experience was the exact same. Everyone was kind, helpful, and welcoming. I now have purchased my dream car all thanks to the help I received from Lindsay. I would recommend going to Land Rover of Richmond and asking to see Lindsay! Lindsay really went above and beyond. Even after I left the dealership she still kept in touch to make sure everything was running smoothly with the vehicle. You can tell she's the type of person that really cares about the people she's helping.
Over the last few weeks, i had the most outstanding car purchasing experience in my life. I own a few cars, but never had i have a sales consultant on literally 24hr standby with me through out the purchasing process. Jerry Tsai was very knowledgeable about the brand and most importantly, very patient with me as we had to make a few changes all the time. There are just too many wonderful selections that we can pick from. He even came to the office on his off days to help me. My family and i are very pleased with this experience and will definitely come back again. The 2019 Velar is an extraordinary car and we thank Jerry for his outstanding service. We will recommend anyone who are interested in purchasing a Land Rover to find Jerry and you will not be disappointed. Thank you Jerry Tsai
Over the last few weeks, i had the most outstanding car purchasing experience in my life. I own a few cars, but never had i have a sales consultant on literally 24hr standby with me through out the purchasing process. Jerry Tsai was very knowledgeable about the brand and most importantly, very patient with me as we had to make a few changes all the time. There are just too many wonderful selections that we can pick from. He even came to the office on his off days to help me. My family and i are very pleased with this experience and will definitely come back again. The 2019 Velar is an extraordinary car and we thank Jerry for his outstanding service. We will recommend anyone who are interested in purchasing a Land Rover to find Jerry and you will not be disappointed. Thank you Jerry Tsai
Very kind and helpful customer service. Roxane was very helpful in sourcing the part I needed and bringing it into the store quickly.
Excellent service with Mac WU !
It was a very professional and delightful experience. Recommended!
I had a very satisfying experience at this location and it was all because of the help from Jerry Tsai. He was very helpful and patient with helping us find the right car that is suitable for us in all aspects and provided us with all the information we needed. I would highly recommend this sales consultant as he would be able to help you in a very professional manner.
Mac was very pleasant and understanding of our needs he provided excellent service from beginning to end. I highly recommend Mac and could not have asked for better.
In my opinion one of the best vehicle dealers I've been to! easy going very negotiable people they get straight to the point and dont waste your time amazing staff to get you down to the numbers you feel comfortable with when purchasing a vehicle wether its lease,finance, or a buyout.
I had the fortunate opportunity of meeting Jerry tsai amazing sales consultant with amazing deals! Got me back on the road in no time thank you for helping me out guys I will be back. 👍
Jerry Tsai was very knowledgeable and well mannered when I went with my family to look for a new daily. He showed us what the RRS was capable of and also other vehicles of our interest. I would reccomend looking for Jerry if you come looking for any cars. We spoke English cantonese and mandarin with him at the same time.
Great service! They’re always on time and the visits are quick when dropping off a vehicle.
Exceptional service and went above and beyond by Elizabeth and manager Terry!
Elizabeth Balak and Terry were absolutely amazing. They both went above and beyond to provide us with the vehicle we wanted and worked with the figures. Elizabeth came in on her days off to make sure we could see the vehicle and gave us two options to choose from. Getting two vehicles brought to site for us to view in person and gathering a great deal of information for us!
Elizabeth and Terry worked out a great price for us for the Range Rover velar and I cannot express how great they were!
I did not feel pressured one bit in purchasing a vehicle and they gave us time to decide what we wanted.
They made us feel at home and let us take our time with the vehicle to ensure it is what we want.
I highly recommend giving Richmond Land Rover a visit as they provide great customer service!
There is nothing we can talk about in private regarding this issue. I drop off my car and you guyz toke in for few hours and got back to me with couple of things that needs to be fix and I had absolutely no problem with that.
Your service man left most of his belongings in my car such as ,car key,USB storage and his phone charger and when my wife got there to pick up her car your service department told her there is something wrong with emergency brake and that would cost additional $2500
This is a joke absolutely ridiculous you charge me over $1100 for labour on $150 part replacement so that’s tells me your technicians are very high trained but yea sorry they missed to checked your emergency brake and you want me to believe that.
There is no question about how gorgeous Range Rover cars are and I’m sure it’s every body’s dream to have one of those but my friend your service department is a mess.
I’m not willing to pay for repairing it cuz I didn’t have that problem before so if you wanna fix it I will be happy if not let’s not wast our time
Merry Christmas
My sales consultant, Mac Wu was outstanding in his service. I bought a 2019 Range Rover and he satisfied all my needs. He was awesome and I can't wait to refer my friends + family to him. I couldn't believe the outstanding service he provided as I've worked in the automotive industry before and have never seen anything like it. If you visit Land Rover Richmond, make sure to go see Mac :)
Jacky was our salesman, he made the process easy and was very informative! He was able to answer all of our questions, and overall was a great experience.
Daniel Lam and the rest of the team that helped me with my car were amazing! The best customer service I have experienced at any dealership. Throughout my 5 month order process from beginning to end I was always up to date with what was going on with the delivery of my suv. Daniel’s demeanour is so upbeat and positive and accommodating that I felt so comfortable dealing with him and the purchase of our car. I have nothing but good things to say and if you need a Jaguar or land rover go see Daniel Lam! He’s not your typical car salesman and he knows everything about the vehicles!
We had a fantastic experience with Mac. He is very responsible, considerate and patient. From the first visit to the pick up day, he provided all kinds of help and responses, we are very happy to have him. If you need a Range Rover or considering about it, find Mac, and you will not be disappointed.
I can't stress enough how much better the customer service is at this land rover jaguar location than the one out in Langley.
No one greet me. I'm interested at the Ranger Rover sports, but no one. Then forget it.
5 stars to the parts dept. 3 stars to service. Service advisor was rude to me and basically called me a liar after parts dept agreed to code a key for me for free..... seems if your land rover or jag is over 3 years old you are ignored. Everyone else was friendly and helpful. I buy parts from the parts dept all the time and they are helpful and knowledgeable.
Great experience through all aspects of purchasing a vehicle from Land Rover of Richmond. Everyone unfailingly helpful and polite. Our sales rep Andy Ho was terrific. Would definitely recommend this dealership to anyone looking for a new or used Range Rover product.
I see a pattern here, unfortunately people who have positive experiences tend not to leave comments. I for one have never had anything except a first rate experience here, whether it's sales, service or parts all have been top notch. I think their expansion and success speaks for itself, that does not happen unless you are very good. 5 stars and keep up the good work. I highly recommend this dealership.