Great experience with Eduardo. Wonderful service, was very happy with the detail and honesty and no pressure to buy.
Brought my vehicle in to get an inspection and Range Rover went over and above. Will who works in service was phenomenal to deal with, they paid for my cab home and to pick me up, no charge for the inspection and we’re very transparent. By far the best dealership experience I’ve ever had, highly recommend.
Ryan at the Range Rover service department has been absolutely phenomenal! His level of communication is unparalleled, and he consistently went the extra mile to ensure that every aspect of my car was meticulously taken care of. Not only did he perform the necessary work, but he also went above and beyond, addressing additional concerns with a polite and professional demeanor. I couldn't be more impressed with his dedication and service."
New Landrover Defender 110
An amazing driving experience
Slick design
Latest , interactive , tech knowledge
We have not purchased a Land Rover from this dealer as of now, but I can speak to the professionalism of their new sales manager, Evan Kralkay. We purchased a BMW X5 from him at Kelowna BMW and my partner had the ultimate experience. Something we still talk about. I have had my Range Rover Sport in their service department as well and did receive good service. Sheena put license plate frames on my car as well as making sure it was clean. You won’t be disappointed in your next purchase experience with Evan as their new sales manager.
This dealership provides an excellent service! Thank you Will and Pete for helping us today.
Sherril recently had the pleasure of servicing her Evoque for a new Battery and alignment service. Jim my service advisor was very accommodating and helpful. All the work was done efficiently and at very fair pricing. Detail staff was very polite and helpful, had my car warmed and steering wheel hot, ready to drive.
Thank you for the wonderful experience.
Sherril Folk
Met with a great service gentleman as well their technician. Both had showed transparency and integrity in their information of my vehicle and treated me with compassion and understanding .
Had a serious cooling system failure on my 2015 Range Rover and had to have my vehicle towed here for repairs. Right from the get-go Peter in service took care of me and empathized with my situation (I live in Edmonton and had to get home). Peter and the service team took great care of my vehicle and double and triple checked everything to make sure it was good to go for me to drive back to Alberta. The took the time to look at everything considering there may have been engine damage and did everything the right way. 100% would recommend Land Rover Kelowna for repairs to be done right. Big thanks to Peter and team!
Can't speak for highly enough about the service department at Landrover.
Had a self inflicted issue that lead to my Discovery being towed in. Will in service was honest and transparent about what needed to be done & kept me in the loop the entire time. Issue was sorted in short order.
I'll definitely be back for some future maintenance.
Great service from them. Just waiting on parts to get some repairs completed.
Not one to write reviews but I would recommend not doing business with this dealership.
I sent a general email to this dealership to the finance manager Kristin Ferguson over one and two months ago. I recently moved here from Vancouver looking for a Electric SUV. Contacted Volvo and Land Rover. Did not receive an email back I waited two weeks and decided to call and speak with her or the general manager Robert Heard they put transferred me her , she answered but was not really interested in speaking with me she said she would call me back never did. I then called to speak with the general manager apparently he was to busy to speak left my phone number but he never called back.
I got a terrible taste in my mouth and ended up purchasing a BMW IX from Kelowna BMW. I would highly recommend them.
Long story short service is everything to me I wanted to create a relationship with who ever I purchased from, especially being new to Kelowna . I am not interested in hearing from this dealership I just wanted to let others know.
Thx
Kendrick
Booked an appointment at 9 am, 3 week in advance and they still didn’t get to the vehicle that day. Suggested a bunch of work that did not need to be done. Some of the things they said to do were already done at another shop( did they even check these things). I was also told that the turbo on my car was toast and it was cracked. I decided to buy the turbo and install it myself. I found that the turbo was not cracked and it was the exhaust manifold that was cracked.
Thank you so much Peter from Service department You went above and beyond to help me with my Land Rover problems. I highly recommend this dealership for everyone's kindness. if I could give you 10 stars I would.
Horrible customer service. I went to buy new Range Rover, and they did not let me buy it, and told me that I may export this car to some other country.
At first they told me that I can't sell my car for 10 years. They told me that it is their policy. When I argued on the policy, they told me that they have 1 year non export policy which makes sense.
When I agreed upon that, they asked me for id and other stuff of my wife and other family members. Not only regular id's, but also facebook id's. I told them that I wanted to buy car under my name; why should I provide my family's id's. Again, I have to argue on this. I even told them that I could give them reference of my family members who have Range Rover.
After argument on this they finally agreed to sell car, and told me to come next day.
Next day, they told me car price is $7500 up.
It was such an embarrassing and frustrating experience. I have been living in Kelowna , i have good job and my wife work in interior health from last 11 years that the dealer was aware of, but still they judged me. This was supposed to be my first family luxury car for which I worked so hard, but they ruined everything for me and my family.
Finally, I bought my new Range Rover from Land Rover Langley. Their customer service was amazing, and I got it on same day. I signed 6 month no export policy, and not 10 year. Nobody asked for my fb id or my family's fb id or id; only my regular id.
To the dealer Land Rover Kelowna: Since you have my Facebook id, please check my photos with the new Range Rover.
Amazing service! It was a pleasure to work with everyone at Land Rover.
Service people know their stuffs! Ready to help and great customer follow up in place. They will message you until you are satisfied.
Bought my Land Rover 2 years ago
Still very happy with it.
Just upgraded my car with these guys. So professional and honest 👏 Feels like family.
Great sales team and vehicles
I visited today and got really good service there.
Especially manager is really kindnesses.
Super helpful sales service from James!
As a huge Rover and Jag fan I have had many vehicles from both brands and done tons of business with other stores. This particular location goes way over the top in client service and one of their main benefits is their amazing staff. Kudos to the upper level management that does the hiring.
Special mention goes out to Mike Conrad and Ken Kirubi. I know I can be a difficult client and have many special requests and this team handled everything effortlessly.
Highly recommend 10 out of 10 and if you're an out of town client it's worth the drive.
James was incredibly helpful and absolutely fantastic to work with.
My wife and I dealt with James on a used Range Rove and his service was absolutely fantastic. We had our three young kids with us and he was so good with them and helped make the process very smooth. He had good vehicle knowledge and was very professional throughout the process. If you are in the Market for something from this dealership, he is absolutely the one to work with!
Recently dealt with Mike and was extremely impressed with his level of service and communication!
Took my car in with no notice and made sure my warranty was honoured. These guys really came through for me.
I can give negative star for the utter lack of communication and laid back responses had there been one.
We had to drive 9 hours twice, just to fix one problem even after our trying to make communication with them proactively and still the lady was too irresponsible to double check about the delivery of parts ordered.
Even now no reply from them where we have been trying to connect with them for installing just an app.
The list is long but the main person to be held responsible for the whole confusion and shear discomfort is the female sales person Kr.....
Try to deal with someone else may be that could help, if you really are in to getting your vehicle from this distributer.
Bryan is the best salesman for buying a vehicle! I love the Jaguar FPace. Bryan really cares about seeing his customers buy what they will be happy with. He listens. Management and staff are very professional. The dealership is clean, new, and beautiful. I returned several times as I was indecisive and Bryan was never impatient but extremely helpful, kind, and knowledgeable in answering all of my questions. Bryan really took the time! He knows all of the vehicles at the dealership and is honest and a hard worker. Bryan never rushed me or pushed me out the door. He was very patient and let me test drive several times because of my indecisiveness. Thank you so much!!!
Had a engine problem with my 2010 land rover. John in the Service department looked after everything it needed. It runs excellent again.
Great service from good people.
Gordie Abougoush
Great customer service in the service department.
Just bought a used Range Rover. Great experience. Top notch people and really appreciate them making it a special day. I would highly recommend them to anyone looking.
Great experience. Everyone was really hopeful. Love the new car. Thank you
Had a great purchase experience. Their team patiently searched for and found the right vehicle for us.
Big thanks to the team at Land Rover Kelowna.
Amazing service department! I can’t comment on sales as I purchased my vehicle in Vancouver, but the service department has been a pleasure to deal with.
Yes it is a new and pretty building, but when I come in for an oil change and small sensor problem, I don't need a new cabin filter, "fuel additive" and unnecessary additions especially when I did not approve them. I did not expect to pay an additional $300, I ended up having to pay $450 for an oil change, and a service I did not ask for OR authorize. Extraordinarily disappointed, and I'll be sure to tell my friends.
Cruise Control Issues
My Discovery Sport cruise control does not work when going down a steep hill. My previous SUV had no such issues so I was rather surprised to see the speedometer running away as I travel to Vancouver. Today I took it back to the dealer to see if there was a reason for this failure. A very pleasant and helpful technician called Dennis drove my car and was able to see the issue for himself. Then we tried out a newer Discovery only to discover (!) that it did indeed have the same issue. I am so disappointed as I rely on the cruise control to prevent me from getting a speeding ticket and what use is it if it can't control the car going downhill. I am about to write to LandRover Canada to ask this question. Do other Discovery owners have this problem and if so do they not complain about it?
However I do want to praise my extremely friendly and patient technician who helped me today. It pains me to say that your employees in your service department however could certainly do with learning how to be nice to their customers and to make us feel welcome.
Went in with a no start/battery issue, the battery was under warranty so I figure easy swap. Turns out the battery was ok and the terminals were just loose, instead of telling me this or just tightening them for free (like any other shop would) they charged me $90 for a 30min service. A service I did not authorize. I needed my car and they wouldn't let me leave with it unless I paid.
I contacted the manager after expecting a solution, he assured me he would look into it. I've since called one more time and emailed twice. No response from anyone.
There's better shops in town to get your Land Rover looked over that won't charge you for stupid stuff like tightening battery terminals. Super disappointment in the service here, you think when you buy a high end car you'll get good service, nope, at least not from this place. Waste if time, waste of money.
Tldr; If I could leave 0 stars I would. Not an honest place of business, no one cares about you after you purchase a car or pay for service. All I got was a big FU. And I'm out $200 for Towing and service I did not need.
Had my service on my car since new. Good sevice and very well organised. Mike is a fine youg man.
They will put you on export list even you call them, be aware please.
Professional, efficient and friendly. Very nice showroom and waiting area.
The service department is amazing. I love going in because Cristal is such a big help. I was having problems with my car but they figured out the problem within minutes and they were able to help me.
Have to say my test drive was one of the best experiences ever! So friendly, and the sales guy bent over backwards to make sure I got the full Range Rover brand experience. To top it off, he added in a surprise for me that blew my mind! Over the top service, which was what one would expect from a high end vehicle brand.
Eduardo was awesome! He was friendly and sincere. I really appreciated his honestly. It was a pleasure dealing with him.
Great job to the sales person, Eduardo, on answering all our questions, being respectful of our time and being considered VIP by him last week when we came to look at a Range Rover Velar.
wonderful experience with Eduardo at Land Rover. No pressure, very friendly and really went above and beyond to make buying a relaxing experience. Felt more like I was dealing with a friend than a salesman. Such a refreshing change from other dealerships we visited!
We purchased a Certificate Pre Owned Vehicle Discovery Sport, In the first week of owning the vehicle I noticed the stereo speakers where blownout and needed replacement, navigation systems is glitchy and needs replacement, under the hood was an inch of mud all over; It seems to me the they only put the CPO badge on it but never did the apparent “167 point inspection” I was a bit disappointed.
This dealer has been involved in a law suit with it's customers. Really bad case.