We bought a used Range Rover in September and had such an amazing experience with the team. From the first day we walked in Robin was nothing short of fantastic to us and helped us to pin point what we were interested in. He was very knowledgeable and the best at communicating with us to help us get our perfect vehicle. During the purchase process, the rest of the team was also super helpful and answered all our questions & concerns. We would definitely recommend this dealership! Big thanks to Robin, Viktoria, Mark & Paul for all their help!
I dealt with Ken. He is amazing. Very friendly and has rich experience. He is straight forward and deal transparently. We got treated well and got good service. If you need excellent service go and see Ken because he can make things happen for you!!!
Freedom was very knowledgeable and attentive when helping us purchase our car.
I am very impressed with the customer service at Calgary Jaguar. Phone calls were promptly returned. Knowledgeable staff. In particular, the delivery specialist, Freedom went above and beyond to provide excellent customer service. This is exactly what I expect when purchasing a luxury brand vehicle.
I can honestly say that this experience was truly pleasant. From the time I walked in the door till I picked up my new vehicle from Kevin I was treated like a valued customer. When Freedom walked me through the features and set up my remote I was very appreciative. Thank you all for this great experience.
BEWARE! Do not trust anything they say. Get everything in writing and signed. Buy elsewhere. Nowhere can have less trustworthy people than this dealership.
I brought my 2018 Range Rover Sport in for the 2 year servicing and I was super impressed with everything. The shuttle driver (forget his name but he had an accent) was fantastic and friendly as was all the staff there that I dealt with. Thank you for great service!
I bought a Range Rover Velar from the Land Rover Calgary Dealership. The car drives amazing. Initially, when I bought the vehicle, I had some concerns but the General Manager Jiri Gronzil took care of all my concerns in a professional way. He is Kind and truly cares for his customers. Ken, the sales advisor was also very informative and made sure his customers are well taken care of. Hunter, the product specialist made sure I walk out from the dealership with having full knowledge about my Velar. Jiri, Thank you for your excellent service and for providing a great customer experience. I would recommend this dealership to anyone looking for Landrover or Jaguar vehicles and I am confident that any of my future concerns will be handled properly. Keep up the good work!!
From the moment we walked in, To getting the keys of our new SUV, the service was amazing! They helped us find out dream vehicle.
All them involved Kevin, Freedom where the best! Hands down I would recommend buying from them JLR Calgary best please to get a vehicle
Freedom. Yes, that’s the name of the sales associate I worked with during the recent purchase of my new vehicle. I felt as though I had a friend helping me make the right decisions. No pressure, just pointing out differences, making sure I knew the difference between makes.
Thank you Jiri, Viktoria and Scott! You're all very helpful, knowledgeable and professional. Administration was correct and fast and you took your time to answer all of our questions. And of course the little extras like the coffee, water bottles in the car and the present for our son set you apart from other dealerships. Well done!
Great dealership!
My wife and myself felt really valued by the whole team. (sales, finance and general manager), my son even received a jaguar puppet as surprise when we picked up our new Range Rover.
I'm confident that we can build a relationship for years to come, I can only recommend this dealership
Thanks Jiri, Victoria and Scott!
If you need help and great knowledge, ask for Hitesh. Definitively some of the best retail experience I've had in a while. Very polite and treats his customers like gold.
Will be back
Consistently failed to return a single phone call or email during the agreed upon times. Even with multiple follow-ups, deadlines were missed by the finance department and confronted by arrogant and rude service advisors who would speak down at me. Worst customer service and management of any dealership in Calgary or within the Go Auto organization, as when presented with these issues, they offered no support or help to work through my issues. Go Auto made a mistake by acquiring this dealership. Thankfully, I only have one year left on my lease and hopefully do not require any more repairs (already has had major warranty work to replace the water-pump and air intakes).
We purchase a Range Rover from this dealership a few months ago. From the word get go everything was a mess, the car fax presented never showed the real facts about the SUV. Apparently the paperwork wasn’t filed or lost, our initial down payment has never been found, I had to take it to a different shop for inspection. When I presented them my findings it’s been hell, I have been back to the dealership 5 times because the SUV keep breaking down.i have asked a million times to have a different vehicle of similar value but I have been given the run arounds,
I will never recommend anyone to use them.
We recently purchased our dream car and had Robin help us out.
He was very informative and never pushy. He took the time to explain all the differences between the models and figure out which one would be the perfect fit for us. He was very on top of things and made the whole process a breeze!
The manager Paul was extremely helpful as well! The sale went through smoothly and we were treated like royalty from the moment we stepped through the door.
We will definitely be coming back! Thank you!
We recently purchased our dream car and had Robin help us out.
He was very informative and never pushy. He took the time to explain all the differences between the models and figure out which one would be the perfect fit for us. He was very on top of things and made the whole process a breeze!
The manager Paul was extremely helpful as well! The sale went through smoothly and we were treated like royalty from the moment we stepped through the door.
We will definitely be coming back! Thank you!
I purchased a SUV in May and the vehicle started exhibiting issues on my 3 hr drive home. Within days the vehicle broke down. Due to our vehicle constantly breaking down we were eventually sent to deal with Steve Kindred. I have never been more disturbed than I have been in the few weeks I have had to deal with him.
Truthfully he comes across as sincere and trustworthy. Unfortunately, he is not. Verbal agreements were made and then retracted. He refused to send anything in writing.
He is not transparent, dependable or trustworthy. Obviously he has not taken the Land Rover culture and values training.
-Putting people at the heart of everything we do is not just a definition, it's our obsession. -
Someone should really look into how he Is running this business.
I purchased a SUV in May and the vehicle started exhibiting issues on my 3 hr drive home. Within days the vehicle broke down. Due to our vehicle constantly breaking down we were eventually sent to deal with Steve Kindred. I have never been more disturbed than I have been in the few weeks I have had to deal with him.
Truthfully he comes across as sincere and trustworthy. Unfortunately, he is not. Verbal agreements were made and then retracted. He refused to send anything in writing.
He is not transparent, dependable or trustworthy. Obviously he has not taken the Land Rover culture and values training.
-Putting people at the heart of everything we do is not just a definition, it's our obsession. -
Someone should really look into how he Is running this business.
Had a wonderful experience when I went it Land Rover Calgary. Very close to make a purchase, but I had the opportunity to meet Matthew, Kyle and Trevor during my time at the dealership.
There has been zero pressure put on to make the purchase, and they have answered all of my questions truthfully.
I haven't bought yet, but I am pretty sure I will, and it is because of these 3 gentleman.
Thanks Guys!
We had a phenomenal customer service experience at this dealership. Kudos to Steve Kindred for going above and beyond and finding us the perfect RR Sport for us. I would highly recommend meeting with and talking to Steve if you are in the market for a Range Rover.
Very knowledgeable team! I came in to look at the 2011 Range Rover Sport and spoke to Mark in sales. He was very professional and answered all my questions about the vehicle. The manager Paul was also very informative and not at all pushy. The finance girls made the approval process a breeze. Definitely recommend this company 5 stars
Bought a Range Rover from a snappy dresser named Marc. Great kid, called me the other day to see how the Rover was doing, and I was happy to hear from him. Marc was a great professional, and extremely knowledgeable about the Land Rover product.
I love my Rover, and I would recommend seeing Marc at JLR Calgary.
Have a Great Day Marc, and loosen the Bow Tie!
There is much to be said about luxury service. I how ever was not purchasing a luxury vehicle, I was purchasing a 2017 Mazda , but was treated as if I was purchasing a $100 000 Range Rover. What really set them apart was when I was greeted by the manager Paul. He had 4 people asking him for help and still made it a priority that I had fresh coffee and was helped right away. After the sales person showed me the vehicle, Paul and I negotiated price and had my car the same day!!!
Viktoria and Lisa in the finance office were amazing as well! The got me an excellent interest rate, and low payment!! Paul you have a great team, keep it up!!
What a wonderful experience I had when I purchased my 2019 Range Rover Sport. If you haven't bought one of these vehicles you sure should, they are AWESOME!
Worked hand in hand with Hayden, and he was exceptional. Showed me many different options, and was not pushy in any way. Then I was able to meet David, and Trevor, these guys made the experience even better.
Go see these guys, they are awesome
Bought a car from these guys about 2 months ago and after all the paperwork was finally done they let me know that they had lost one of the keys. At this point they promised me that they would replace it. About a week later after not hearing from them, I called them and asked when I could pick up the key. I was told they were waiting on a cheque to pay for it. After another week went by I called them again and was told they got the cheque from their finance dept but it was the wrong amount. After another 2 weeks I called them again and was told still waiting on the new cheque. At this point they asked me to resend certain documents as they had misplaced them. 2 more weeks went by so I called and asked to speak to the sales mgr. He told me he was unaware of this problem and would find out what was going on and would get back to me in a few hours or at the latest the next day. It has been 8 weeks now, never heard back from the sales mgr and still have no key. If you want to get ripped off I suggest going to this dealership. If you want to be treated fairly and with respect I suggest you go anywhere else.
I worked with Mike Conrad to find the right vehicle for me. He was very helpful and spent a lot of time with me going over purchasing as well as fully explaining the car features, Mike you were extremely helpful through out the whole journey! I hope that you are recognized for your work!
We also dealt with Trevor in Finance, 5 Minutes is all he takes and put you into a brand new car.
Overall we are very happy and loved our purchase and I would definitely recommend Mike and Trevor Team at Land Rover Calgary.
I just picked up my Range Rover after having in for a major service over the last week. I want to express my gratitude to Matt in service for a truly outstanding experience and amazing customer service. Matt discovered an extended warranty on my vehicle that the dealer nor myself was aware about. He took the time to go over my concerns and had his team do a thorough inspection on the vehicle. His honesty and attentiveness saved me thousands of dollars. He set me up with a loaner for the repair time and kept me in the loop daily with updates. I highly recommend that anyone coming to this dealer for service, to go and see Matt.
After a run of poor car experiences this Land Rover was a breath of fresh air. They fixed my Range Rover for less then I was quoted at my regular mechanic. The advisor i dealt with took time out of his day to phone me and thoroughly explain what was happening with my vehicle - actually made it easy to understand. Upon my approval they fixed it immediately, faster than promised and to my surprise they had cleaned the entire interior and exterior which apparently is standard service. On top of all this I asked the service advisor if there were any sales reps in the office so early to show me a vehicle. I was in there shortly after 7 knowing the dealership didn't open til 8. As expected no reps were in so he even took me to see it himself. I was offered coffee and treated well throughout my entire visit. Even the girl at the service desk who processes payment took great care of me helping me find touch up paint for my car as well as having it dropped off at my house free of charge by a concierge driver. I should also mention they did a drop off for my father when he dropped my car off for me. What a great dealership and a refreshing experience in comparison to all others I've had. My service advisor was Scott Bissell - thank you for making my day.
I recently brought my Rover in for service. I was Interested in some accessories to jazz up my vehicle. I was thrilled when the parts department was able to accommodate my needs on the spot and my parts were in stock. So friendly, courteous and very professional! Also kudos to the detailing crew for making my Range look brand new again!
I've got my Evoque a while ago, loving it. It has an awesome sound system, very city like and at the same time versatile vehicle. The other day I stopped by at the accessories department with an inquiry about a bike carrier to be able to take my bikes into the mountains for fun, not only to find out that they have all the parts I need in stock, but also at the moment they have a promotion on on all summer accessories. They were able to schedule us in right before long weekend to have this job done.
Absolutely outstanding. From the moment you walk in the door, you don't feel as if you are in a car dealership. The entire staff makes you feel welcome and makes you feel as if they truly do appreciate your business. I met with Mike Conrad, and I am so glad that I did! Mike took the time to find me a vehicle that fit for my needs and will work for me going forward. The entire dealership was very honest and straight forward about the process and they were very transparent with the cost of the vehicle. I truly feel as if I was taken care of, and I will definitely be back! I can personally say that dealing with Mike was the best car buying experience that I have ever had. Mike has even taken the time to answer all of my questions after I purchased the vehicle and I am still receiving weekly emails from him to make sure I am still loving my vehicle! (Which I am!!!)
Anyone who is looking for an amazing experience should definitely give Mike a call! This will definitely not be my last vehicle from Mike and the team at Land Rover Calgary!
I had excellent experience with the service department. I had dropped my RR sports for software and infotainment system updates. My service advisor Kari was excellent and provided the timely updates on the status of software updates. The computer kept crashing due to which vehicle had to be left overnight. Kari offered Apple car play with no charge due to inconvenience caused. The vehicle was nice and clean when i picked it.
My experience at LR Calgary has been nothing but exceptional. Jill Timmins and the entire management team have taken excellent care of both me and my vehicles, never skipping over any detail. Jill always makes me feel like a VIP when I walk into her office, while handling every issue with ease. Without a doubt Jill has made the experience of owning a Range Rover luxurious and goes above and beyond my expectations of LR service.The service I have received at LR Calgary has ensured I will not only continue to be a Range Rover client for life but a client of LR Calgary. Many thanks!
Came to the this dealership over the weekend. Talked to a gentleman named Ken. He was super knowledgeable and answered all if my questions with ease. Never once did he make me feel pressured at any point. If you go in always find Ken he knows whats he is doing and will set you up with everything you need, as well as answer any and all of your questions. Thanks for dealing with us Ken!
Exceptional service by Richard as usual. Got my Range Rover Sport 3 years back. Even today choosing a new vehicle again Richard is taking utmost care so that I can have the best bet with the right value. Truly Brand Manager !!
Land rover Calgary is by far the most accommodating and client service oriented dealership I have been in. The customer service and is fantastic. The people are always welcoming and helpful and they have the best product on the market! I highly recommend this dealership to anyone interested in purchasing!
The service at Land Rover is 5 star all the way. Expert technicians, and friendly service staff, my Range Rover Sport was ready on time, and the repair invoice was actually less than the initial quote! They were able to source the parts at a less expensive price, and passed the savings on to me!!! Dont take your Land Rover vehicle any place else.
Brilliant Service Consultants - Matt and his team exhibit/have a very professional, courteous, welcoming demeanor with regular follow through updates on how well the service is progressing. Have always had my vehicle ready at the time requested (washed & cleaned too).
I had the opportunity to sit down with Hayden, and he was spectacular to work with. We found the perfect car, and are so happy. We then met Kyle ( Sales Manager) and Trevor (Finance). They made our new vehicle purchase quick and easy.
We are Land Rover customers for Life!
Saw the Evoque at the Car show and my wife loved it. Connected with Matthew and he did an amazing job of showing the vehicle and patiently explaining the technology to us.
Would recommend if you need someone to take the time to show you all the new tech in cars these days!
Live in Edmonton but to get an appointment was over a month to get in. I call land rover Calgary spoke with a lady named Angie and she said that the shop could do it that day or the next! Wow is all I can say I came in the folluday and even better was surprised that they held aoaner for me! Fantastic service!! All I can say is I will think twice before making an appointment at land rover Edmonton in the future.
My family and myself have always been loyal Land Rover fans. I am completely satisfied with my new Velar. Matthew is by far the best sales person I have worked with. I will for sure go back and ask to see him when I am ready for my next vehicle. Very excited to see the new Defender when it arrives.
Matthew is a fabulous Sales Person. He is very personable, has an amazing amount of patience when you are undecided and takes the time to ensure you get exactly what you are looking for. He is honest and really makes you feel comfortable with the entire process. I have now bought two cars from him myself and my spouse has bought one as well. I highly recommend Matthew when you are in the market for a new car.
Mark and Rich really help out here. We had some issues choosing the right car for us and they put in the work all the way. The service guys were also fast and courteous. We have no complaints and only good things to say. Thanks for all your help.
I have been thoroughly impressed with dealership since I purchased my vehicle.
Ken was fantastic throughout the purchasing process, extremely knowledgeable, and always made a point to ensure he made himself available to answer any questions I had.
The service department has been exceptional each and every time I come in. Angie gets me booked in quickly and efficiently, ensuring all concerns are notated. Communication from the service advisers and Mike in particular has been consistent and thorough. They always ensure I feel well informed of any issues and work required. My vehicle is ready waiting when I arrive to pickup and its always beautifully cleaned. Which when you have young kids is a much appreciated added bonus to the experience.
All in all every interaction I have had with Land Rover has been great and I look forward to coming back again. You have earned yourselves a life long client.
My 2002 Disco II, suddenly flashed 'overheating; light on dash; pulled over to investigate - coolant was dripping & reservoir was low!!! While scratching my head; a fellow walked up, introduced himself as Charlie. Long story short, Charlie is a Parts Advisor @ Land Rover dealership... diagnosed problem as leak at the throttle body heater. He called Tyler at the shop, confirmed part in stock. Tyler was very accommodating, willing to set up credit application & arrange rush part delivery.
I would like to thank you Guys - customer service par excellence.
Wow! It is just amazing to see these many gorgeous cars together. I had contacted before getting in there and had asked to see a new and a second handed car. The second handed one's key was lost! But driving with Discovery was just amazing. I liked the environment and the people there.
Recently purchased a 2014 LR2 Demo model and the staff was outstanding! I was greeted by Richard who was friendly and informative from the get go! He had answers to all of my questions and really went out of his way to ensure that I had a great experience!
When I arrived he greeted me promptly and offered me coffee and or water, from there it was all about me and what i was looking for. We tested two different vehicles and talked about pro's and cons of each. I was interested in new but the price point was just a little high, so he suggested a demo driven model and now I couldnt be happier. Richard introduced me to the Service & Parts Managers and even scheduled my first appointment for me.
You really get the best treatment at this dealership. I am also excited to check out the new store across the street for my next vehicle!
Thanks again Land Rover Calgary you really earned my business!
So impressed with these guys. Honest bunch. I was totally stressed about purchasing a new vehicle and Gideon was so great for calming my nerves. I actually had fun. Everyone was very concerned about getting me into a great, safe, reliable vehicle. I will definitely buy here in the future!
I had read some of the reviews having just moved from Edmonton to Calgary I was trying to decide if I should drive back to Edmonton for my service, however I took a chance and went to Land Rover Calgary... I shouldn't of worried! I booked online, I arrived and met Courtney who was brilliant, she knew I was coming, kept in touch while my LR4 was in and when I picked the vehicle up it was freshly washed and the interior had been cleaned too!
I found everyone to be helpful, and super friendly. The very English gentlemen who drove my wife and I home in the service shuttle matched the brand perfectly! I will happily be a customer as long as we are stationed in Calgary