I have just bought my second car here and couldn't be happier!Really nice people work there!
I bought my car with them and I had an excellent experience. The salesman Thierry was really concern about my needs. I do recommend.
These guys tried to rob me on the exchange (1000$ less than everywhere else). When I celled the sales person on it he did not want to tell me if he could match other garages for the exchange price if I was to go back to sign the lease contract.
Can’t say nothing bad about this place but visiting it and not being served when I was out on the lot for about half hour on the lot. .
Worst dealership expérience ever...
Made a car purchase contract in June with estimated delivery in 3 weeks max but delivery never made each time... Sale rep.never called to provide any update.. he tells me that he did not have time to call me after all 9 weeks passed... I canceller the contract and got my deposit back.
Never to visit Lallier Kia in Laval quebec!
UPDATE: By the way, no one has to go to the dealership for oil changes or anything for the warranty to be valid. As long as someone keeps their records of maintenance frequency by a regular garage then its fine.
You know the dealership/company is desperate when their own employees (Marc Andre Tardif) post reviews for where they work to get a higher review rating. SEE PHOTO BELOW. It's sad and laughable at the same time. Rather then reach our to customers who have been cheated and unsatisfied they do things like reviewing themselves. After my chat with their customer service, calling, emails I got zero attention after I bought the car. I talked to another guy who bought my old weathertech mats and bought a car at lallier kia with similar negative customer experience. It's incredible. I would of gladly of done my scheduled maintenance there had the trust been established after service. They don't understand people can't trust after being cheated and deception used.
ORIGINAL REVIEW: Bought a brand new car a few days ago, my second time buying there. First experience 4 years ago wasn't good with alot of animosity because of lies and terrible after service.
I decided to give them a second chance and as expected, a sour experience once again. Their sales people are nice and welcoming (to soften you up) but it feels authentic. After agreeing on a price they send you to their financial director. She's puts on a show in her office that tries so hard to be convincing about all kinds of add ons to increase the price of your car (and her commission). The price of my car increased by roughly 60 extra a month for payments. She knew I wanted the starter so she blended in the starter with some extended insurance as some package deal. Pretty sneaky trick. After reading the fine print later on I found out their extra extended warranty I paid for isn't advantageous and it's managed by a third party financial company.
She had also mentioned she'd explain everything once I picked up the car about the extra warranty, which she didn't, and help me shop for insurance, which she didn't. As expected, after signing all the papers the week before, she didn't need to try to help further when I pick up the car, her job was done. All smoke and mirrors at the time of purchase. I also found out I didn't get tag tracking and Sherlock on my car, I was suprised. She said I refused it, which wasn't true.
The experience was less unpleasant then the first time I went 4 years ago but it's still about trickery and to pick out of your pocket through fast talk and deception. With my experience and what I know it seems this is how dealerships survive.
I was told by an employee there that after service employees taking care of your appointment are all paid on commission. That's a red flag for needless repairs and services being "offered". They should really eliminate that model.
After reviewing this I thought I should add that my car upon receiving had 74 km used already, well above the
Great service by Mario Pardo! Really great advice presented in a really friendly method. Very great experience overall!
The service was really good and the staff are very friendly. Marco gave us winter tires with the car that we purchased for free as a gift. I would definitely recommend this dealership, they are very professional.
Worst dealership. Had an awful experience with them. While buying the car they will offer you different deals and even after paying for certain services nothing was done on the car when i went to pick up the car. It was like a completely different deal on the pick up day than what i was offered earlier. The interest rate was also increased on the day i went to pick up the car.
Furthermore, due to above mentioned issues when i refused to pick up the car and cancelled the whole deal they agreed to refund my deposit money which was 300$ by cheque which they were going to mail at my address but even after contacting the sales man(Mario) several times, its been more than 2 months and i have still not received my deposit back.
Will suggest everyone to not to but from them. Go to another kia instead.
We had an absolutely AWFUL experience. We were pricing a car that we had seen priced on the website, and the numbers they were giving us weren't adding up. The salesman mentioned "admin fees" but when we calculated it they were charging us over $5000 in extra fees. When we asked, he went to check and said his manager includes all the add-ons like winter tires, which we NEVER discussed. What a huge scam, do not buy your car from here. We went to a different KIA after this and the price was similar to what is stated online.
I've never seen a more unprofessional dealership before.
We had made an appointment to test drive and view a car at 5pm on Saturday (we made the appointment on Friday), got an email and sms confirmation with the time and date. We even got another sms to confirm (which we did). Then while we were driving to Laval from downtown Montreal on Saturday, half way there we get a call from someone at the dealership telling us "we just noticed you had an appointment for 5pm but we actually close at 4 and you'll have to come another time".
Honestly, I wouldn't even expect something like that from a private seller never mind a dealership.
If I could give a -10 for the service department, I would. They lie and try to charge you for things they never should. I was on the phone with Jennifer for the service counter and she was telling me that my car was on the lift and would not be ready for 5pm. She didn't know that I was in the parking lot looking at my car parked outside. She then wanted to charge me for a diagnostic to release me my car when I was never told there would be a charge with my extended warranty! The funniest thing is the next client right after me to see Jennifer was having the exact same issue! How do you try to charge a client after performing a service without letting them know that there is a fee and then hold the keys hostage unless the client pays. STAY AWAY!!!!
Amazing service I couldn't believe how much they treated us with so much care offered as so much hot chocolate and french vanilla made my daughter feel so welcome to test drive some beautiful cars just the best place to buy a car Kia all the way
I normally do not like dealing with dealerships but they really exceeded all my expectations.
I casually visited them to see an used car decently priced and it was low mileage and very good condition.
I dealt with Jonanthan P for salesperson and he reconditionned the car as if it was new. Sure there was a price to pay but it was worth every penny that there won't be any issues with the car. And their cleaning crew must be godsend, interior and exterior looked literally new.
Even after the sale was done, there was a missing trunk cover and a burnt highbeam. Jonathan said it will ordered and be taken care of. And two days later, they delivered. It's refreshing dealing with car dealership delivering everything they promised.
The whole team is hardworking and honest.
Please keep this up and continue doing what you are doing, customers like myself are grateful.
Thank you again.
Amazing customer service!! Never disappointed every time i go! Love my new car!!
One of the worst services I had experience in my life. Lack of professionalism and ethics. If you buy a used car. Make sure it’s inspected by a third party. I will not go back ever. This branch gives a really bad name to the KIA brand which I really like. People in there know they works sucks and don’t care. The only person that gives a good service is the receptionist. What a shame.
Rep pushed the conversation to the prices right away. New Seltos was not available to a test drive. It wasn't super pleasant experience. Still Kia produces the good cars. It worth to check them out.
Unreliable and not trust worthy.
I made a 200$ deposit to reserve a used vehicle, only to get a call saying that they are no longer selling the vehicle. The vehicle ad is still available on internet now.
Do not trust their sales staff. Also this decision, was said to come from higher management, therefore I would not trust anybody at this dealership.
Avoid this dealer.
After 2 weeks of extensive research and countless visits to different dealerships I finally found a dealership that were kind enough to cater to my needs. I hadn't purchased a car in 15 years so this was a very daunting task. The staff at Kia Lallier were patient and very understanding. I bought the car that I wanted and walked away with the satisfaction of knowing that I got the best deal in town.
Jeef offered us great service and we are very satisfied.
Although I didnt buy a car there, I got really impressed by there professional behavior.strongly recomended
My spouse and I have been trying to schedule a car appointment for 3 weeks now - multiple voicemails have been left and no call back. In addition, the allotted time for voicemail does not leave you enough time to list your name, purpose of the call and your phone number - this results in you having to call multiple times to leave multiple voicemails to ensure your message is complete and well received, which is extremely frustrating and demonstrates poor customer service.
Also, the sales director is quite disrespectful to clients - he simply does not care about the service Kia Lallier provides, nor does he care to fix any problems that his team created. We have been waiting to hear back from him regarding a car problem for a few months now. Since then, since there has been radio silence on his end, we have tried to make an appointment with him for over 3 weeks now by calling, leaving multiple voicemails and sending emails, yet he keeps on ignoring the calls, voicemails and emails. Another sign of poor customer service.
Do not be fooled by the seemingly good warranties/guarantees they provide - Kia Lallier and their team solely care about selling you the products once you purchase the car and even go as far as lying to you when they explain the product/program you are interested in purchasing. I do not recommend this dealership at all.
I've never had a problem before my last visit. Most employees are kind except the guy behind the service counter very rude and unprofessional. Will not be return there.
Do not buy here. They sold me a car that's broken. I only had it for 4 months and I always have reparations to do. Furthermore, I got a guarantee to protect me from paying a lot when I have to fix something. However. everytime they tell me that the guarantee doesn't apply to the things I need to fix. I think the right way to sell someone a car would be to be honest with them. It's not hard
Horrible experience when I went there to get my car serviced 2 yrs back. Marie-Hélène was very rude. I was really shocked by the way she replied to me after I made the mistake of talking to her instead of the service department guys. Still can't believe it.
They perform an excellent work doing inspections and small maintenance. Crew are kind
The staff at Lallier Kia is devoted and hard working.
I cant say I had the smoothest vehicle delivery but the after-sale attention and perks will ensure I am a Kia Lallier customer for a LONG time.
Very honest. Fair prices.
Its not easy finding a vehicle. Lallier will make it a comfortable and safe process.
Not impressed with their selling tactics. VIP treatment added to the cost of the vehicle without really any explanations or choice given. Once i went to pick up car I was asked to sign a document saying that i accepted the extra cost associated with the VIP treatment. When i mentioned that i had not been given a choice i was told that 99%of people accept it. Was too late to refuse but i should not have signed. When i talked to my salesman he said all cars that are sold there go through this procedure. Then why male you sign for it after the fact. Bit of a scam.?
Not impressed with their selling tactics. VIP treatment added to the cost of the vehicle without really any explanations or choice given. Once i went to pick up car I was asked to sign a document saying that i accepted the extra cost associated with the VIP treatment. When i mentioned that i had not been given a choice i was told that 99%of people accept it. Was too late to refuse but i should not have signed. When i talked to my salesman he said all cars that are sold there go through this procedure. Then why male you sign for it after the fact. Bit of a scam.?
Came here to get my parking brakes fixed. Really happy with the service provided by the service adviser Mr.Anthony Peter D'Orazio. He thoroughly explained the changes that were going to be done and constantly followed up to make sure everything was good. Would definitely recommend this centre to others.
Daniel at the service center is really on point and a great service technician ,my first time there with my car and won't be the last tks !
Very bad service we had an appointment for a road test for 7:30pm, when we got there on time we were told to wait in the waiting a sell man will come. We waited 45 minutes no one showed up I went to see the receptionist twice I was told that they are busy with the client. I even talked to the manager and the response that I got from him that's how it works here and then we let. I don't recommend anyone one to go to Lallier Kia in Laval.
Bought a car 1 month ago...best price comparing to the other Kia dealers!!
Very good service not pushy.
I went to this dealer to inquire and test drive Kia Stinger and service was friendly, I had a excellent service from Sales associate Mikael Labelle and we test drive the car. During negotiations, Director Emile Involved and Offered 5,000$ discount on car price mentioning if I am serious about signing deal that day which was Friday. I thanked him and asked him to give me the 2-3 days and I will think and comeback to them. I went back to dealer on Wednsday to start to process. First I have been told they cannot find my file and they called Director Mr Emile. He had to re do the offer. Once done he showed me the final price with 3100$ rebate vs 5000$ when I reminded him about his verbal offer he told me that he cannot offer 5k discount. I shake his hand and left right away without any further discussion since I believe its a sign of Dishonesty, I would not do business with people cannot hold on to their word. Also when you see a client interested in a 51000$ Kia its wise to let them drive the car on nearby highway rather than bumpy local roads!
Me and my husband only have 2 years in this country and we thought that the people from this country are honest but you guys... My husband bought a Kia Optima 2016 from you guys and the mileage wasn't the one from the contract, the 2nd key is missing, the inner light is not working and we still waiting for an answer... I will make sure that everybody learn from our mistake and choose another dealer...
I went to see a Kia Optima. They showed me one and I like it so I wanted to buy it. They made me a price offer but for another one, not for the one that I tested saying that is the same car only that is having 88000 km instead of 60000 km and because of that is cheaper. I said ok but I want to see the car first. It was possible only by the exterior. So I paid a VIP tax 560$ for preparation they said so when I will take the car everything it will be checked and repaired if necessary. I'm finally getting my car and I ask for the second key and the girl is telling me that they don't have it,then I say that the car is having 92000 km instead of 88000 and she is telling me that the car came from QC (4000 km???)then I observed that the inner left light is not working and I asked to talk with someone who can help me with those problems. She said that the director of the department used is not there but he will call me. I waited all day, no call. I called and another lady answered I told her about my problems and she told that someone will call me and we will fix the problems. Again no call all day so I am calling the financial director Charest, and he is giving me the same answer... DON'T WORRY WE WILL FIXED IT!!! Somebody will call you for an appointment at the service to fix the inner light and I will have an answer for the other two problems. Is been a week now and no call....
I spoke to David Thursday morning, asking if the Sorento I was looking at had a 360 camera. He assured me it did. I told him I would be coming from Ottawa to view the vehicle. I later made an appointment for 7:45 pm. We arrived at 7:45 on the dot, but we had to wait 45 minutes for a salesman. We get in the car to go for a test drive, and I ask the salesman how to activate the 360 view. He tells me it doesn’t have it. He then tries to stay and listen to him pitch me a newer model that cost $15,000 more. It was an extremely frustrating waste of 5 hours. No one from the company has apologized.
Great service. Not pushy. Enjoyable experience. Good price. Jeef and Émile were very professional and courteous throughout my visit to Lallier Kia de Laval. Negotiations for the purchase for a new Kia Soul went smoothly and I appreciated their professional service. Thanks again for the pleasant experience. Dimitri.
Great dealership, Mike my salesman made my experience quick and stress free! Very satisfied
Horrible service - great car but buy it somewhere else. They don't know their product, didn't prep the car before delivery (no gas, no plates) served with an attitude, asked for a deposit and I still don't have it back after almost a MONTH. No managers to talk to. This is my only way to complain. Stay away!!!
Very kind and excellent service. I saved my time there and I will come back again. Thanks to all staff of this KIA.
Worse sales ever, tried to buy a car from them. After 5 attempts they finally called me (though they are the ones that asked for my number), but wouldn't negotiate "I can't do nothing" huge lack of interest in dealing with me, didn't even try to work with me. Just plain rude. Update: Bought a car from another dealer in Montreal last weekend, very happy with the purchase. I also see Lallier Kia de Laval has dropped the price on the car I was trying to buy, shame they didn't want to work with me, I would have bought it. Update 3.0, car still for sale, now dropped over 2000.00 in price, would have made more off of me and had a happy customer if they gave any interest.
We bought a car a few days ago, and the representative (Xavier) as well as the financial director (Frederic) were more than professional. They did all they could to give us a good deal and cater to our needs. At the end, they came up with a formula that suited us and were very nice and professional throughout the whole process. The day of the delivery, a beautiful and sweet lady (Justine Legault) delivered the car to us with such cordiality and a happy face. It's too early to talk about the car services and repairs, but I hope they will be as professional as they were the day we bought the car. Bravo!
I went to change my winter tires to my summer tires and a few days later the lock bolt and two other bolts were very loose, while driving to work from laval to Verdun the car was making loud noises, once here I could of taken of the bolts by hand. very bad service. also when I brought in the car to replace the tires no other service was done on the car.. not very happy. add salt to the wound and today when I tried to call the service and or the dealer they left me on hold without answering the phone for over 45 minutes. I can tell the customer service in this dealer is not available, very bad, not worth the frustration. worse ever.
I enjoyed going here. The salesman I spoke with was really nice and not pushy at all. He answered all my questions and had a lot of knowledge.
I did repairs here as well and everything was exactly as promised. Very polite and professional! I will go back again for my maintenance and repairs. Would highly recommend! :)
Excellent service, merci Patrice Dupuis.
The worst dealership I have ever seat with. Absolutely deplorable service, every person who works here is incompetent beyond belief, without exception to anybody. I have been there 3 times and every single time it was a time consuming lengthy ordeal. All they do is try to hustle you to death and empty your wallet. AVOID AT ALL COSTS, Kia's are decent cars but AVOID THIS DEALERSHIP AT ALL COST YOU WILL REGRET IT AND LEAVE WITH A SOUR TATSE IN YOUR MOUTH. ABSOLUTELY DEPLORABLE SERVICE.
Edit: Girlfriend HAD a Kia, always went with her to the dealership after they tried hustling her (mechanic told her to grease brakes [200$] for leased car @ 20000KM). I can write a 1000 word essay on what is wrong with this dealership but I feel like this establishment has wasted enough of MY time, which I value, and they don't. Again Kia's are very decent cars, but for the love of God, avoid this dealership like the plague.
was looking for a new car. Overall service was quite good. My only problem was that my availability to look for car was during lunch time and trying to find a rep during that time, well..... good luck. i was walking and walking and walking in show for like 10 - 15 minutes and no sales rep came to me! When finally the receptionist called one over phone, he was a good chap. On my first visit i could not try the vehicle i wanted to buy because they did not have any in stock, had to come the following day.
However the purchase of the car went very smoothly and the promised car was delivered on time and they kept me informed along the way.
Impeccable service. My only recommendation would be for vacant desks where mobile workers can function while waiting for vehicle service. Example: a desk with a phone and power outlet for my work laptop.
Great service, friendly and knowledgeable staff who went above and beyond to make my experience a good one. I would recommend this dealership to anyone looking to buy a new or pre-owned Kia.