Bien oui un GMC chez Boisvert KIA occasion on trouve de tout il suffit de demander ce que je vœux et il magasine pour moi et dans mon budget et ses pas mon dernier chez vous merci service personnel sans pression
The purchase process was fine and the sales persons helped to a smooth transaction.
However I was surprised at time of signing the purchase documents when they informed me that the so called "5 years warranty" does not cover the audio/electronics and that when it fails, the vehicle is useless, so you are prompted to purchase additional warranty coverage. That should have been clarified during the purchase process.
Also at only 5000km, the vehicle already has a leaking rear shock and a as a result of a faulty assembly process, the cellphone tray had to be replaced at the service dealer. Overall, the vehicle is nice but these early issues make me think of the overall quality of the product.
Mathieu was extremely helpful to get me out of trouble. I will always keep KIA as my number 1 vehicle and service.
Excellent service. Clear information. Lynda is great!
Brought in my 2017 Dodge caravan for some work.Even during the construction Renée the adviser took care of my problem. Great team good service. Thanks Kia boisvert and keep up the good work. 👍
We purchased a telluride in 2021 from the dealership. Where we felt like they understood our needs and seemed like we would have a good future with them. Then all the problems started.
Everytime we would have a problem and we would reach out, we would be dismissed. Or we will get an appointment and they won't even do the recalls.
We purchased this telluride as a family vehicle. And we have a toddler and a NB and they put on the inspection paper , there is a lose ball joint , yet no one called and informed us. And surprise surprise we check in 80000km the warranty ends, and we are 2000km away from that.
They never give us a courtesy vehicle, we loose money by just waiting along there.
We have a spent 80k$ to have a safe ride for the family. And every recall we bring it in and the dealership doesn't do anything.
Beyond furious with their service.
It’s really bad to drive 70 km and then someone tell you, sorry the information that they give you is not correct.
I sent an online request, later someone called me and confirmed that the delivery will be within 4-6 weeks, which it’s amazing for me, next day I drove for 1 hour, when I arrived at the time, first I wait 10 minutes, then someone came to advise me that they don’t have available employees to help me, later he asked me to wait after I told him that I have an appointment, finally the big surprise was when he told me the delivery will be within 10-12 months, although I completely understand this long delivery but why you gave me incorrect information by phone and let me waist my time.
Great place with people caring about customers experience.
Really nice it was quick and efficient. Ask Patsy comtois for the best service! Everyone was so kind like greeted me and everything, but i am not so i didn't answer but it was nice. Good hot chocolate machine, just bring your marshmallow and you'll be okay!
Been there for an alignment with my Tesla. Renee took care of me. She was polite, honest and very professional. I would definitely recommend the service department. Thank you again Renee for your great service.
I would like to write my bad experience with Kia..
After I waited for two months, they said that I would receive the car after one month, but when I went to the branch to make the financial transaction, they said that the car is not available for technical reasons but I'm sure they give it to someone else..
Actually It was a bad experience with them, I wasted my time and they were not honest with their clients
Bought my car here and have serviced since every time. Always on time, super nice people, and they keep my car nice and in good shape, as if was still new!
I loved the service: no pressure, no hidden pressure (as we all know about and feel in other dealerships), very polite and professional stuff, don't hide anything, asked if I need an extra warranty for used car (didn't put anything extra in my deal). Alexis even went outside on cold in the evening to take a pictures for me because it was new arrival and in their ad I just had a description, not a fotos. So thank you all in the team, hope you liked the cake! :)
I loved the service: no pressure, no hidden pressure (as we all know about and feel in other dealerships), very polite and professional stuff, don't hide anything, asked if I need an extra warranty for used car (didn't put anything extra in my deal). Alexis even went outside on cold in the evening to take a pictures for me because it was new arrival and in their ad I just had a description, not a fotos. So thank you all in the team, hope you liked the cake! :)
Got the winter tires installed, and got the car cleaned inside and out. Great job, the personal is professional and courteous. I recommend this dealer any day.
Great service, great prices and always ready to help you out as best they can.
Very nice team ! Definitely a recommended Kia location!!!! Dima helped us find our new kia.
Thank you Dima for the amazing service. Very kind and useful. Will for sure recommend to my family and friends!! 👍
Kia Boisvert is the place to do business !
Many thanks to Jacinth, Dima, Simon, and
the whole team. Highly recommend for a
reliable and stress free experience !
While servicing was done on my car today (Merci Renée, Very nice lady and service), I met with a saleman called Xavier Desrochers. He responded to all my inquiries, very polite, pleasant and helpful! Highly reccomended! Merci, Thankjyou.
I was serve by Xavier very good seller good prices recommended for anyone who’s trying to buy a car
Very quick and respectful amazing deals,
Thank you to dima for the good sale
Thank you soo much dima for the good service at kia and the very good price ☺️
Great service, great prices and always ready to help you out as best they can. Also far more hassle free for larger repairs as they offer rides and replacement vehicles when needed.
This Kia dealership stepped up big time to help me when other dealerships would not. Great service!
I purchased a vehicle from Boisvert Blainville last year and when I met with the salesman, he verbally told me that winter tires would be included. When it came to receiving my car, the winter tires were never included, and when I asked the dealership about it, they said that it wasn't included in the sales report that I signed. MAKE SURE everything they promise to you is included in the sales sheet. They are super sneaky and pushy salesmen. Definitely made me never want to go back here again. I just felt completely taken advantage of.
Stay away from this kia. Worst customer service. Rude staff, arrogant and the service is really, really, really bad. Save yourselves the trouble and go somewhere else
Great customer service, very kind and warm welcome from these kia staff.
The worst place to purchase a vehicle,RUDE completely unprofessional.
The sales rep told me to go elsewhere , so I did and got a great deal,
I went to look at a used-car this morning and had a really bad experience with salesman, Pierre-Luc. When I arrived the car was listed at a higher price than their ad online. He acted very short with me when I brought this up and was unreceptive to my questions about the car from that point on. He even told me to go get a car somewhere else when I made him an offer. Be careful if you decide to shop here, I would not trust their sales team.
Brought my kia 2016 to this dealer to get my brakes repaired properly as they were not done correctly from a previous garage. They charged $600 and the brakes were still making the exact same noise and rubbing sound. When i asked them if they tried the car they said yes, obviously that was a lie as the car was not repaired and my card was charged. When i disupted this charge with them they refused to acknowledge the job was not done correcly and they failed to rectify the situation.
0/10
NOT RECOMMENDED
Unprofessional salesman and commercial employee, if you want to waist your time and impact your credit profile and hit it without approval and don't get what you are looking for your car, therefore go a head, otherwise I don't recommend it at all.
I'm really disappointed !
Horrible client's experience !
Sadly I dealt with unqualified employees in sales dep. and comercial director, without any customer service sense, people they don’t want to increase sales and they are professional for losing clients, there are a huge different between a high dynamic environment with high sense of customer service which they do have a very strong desire of sales and care with any potential client with others by contrast one.
No turn back for Kia again, be sure this will be well explained to all friends, and friends of my friends as well, all family members & neighbors.
I'm really disappointed !
Horrible client's experience !
Sadly I dealt with unqualified employees in sales dep. and comercial director, without any customer service sense, people they don’t want to increase sales and they are professional for losing clients, there are a huge different between a high dynamic environment with high sense of customer service which they do have a very strong desire of sales and care with any potential client with others by contrast one.
No turn back for Kia again, be sure this will be well explained to all friends, and friends of my friends as well, all family members & neighbors.
The seller's unprofessional approach made it very unpleasant. Lack of finess. I called requesting a test drive on a specific model. Once in store, not only did the seller ignored me and aimed for my husband, but the so called car was out on a limousine service. So time wasted for nothing especially when was told that they had it available. Seller lacked knowledge on the vehicle. Lacked organisation. Seemed more in a hurry to get back to his cell phone than to attend to our needs. Wouldn't recommend this place. If seller is lacking on the front row, it leaves me wondering about the management behind him whom he's representing.
Wish their price can be more competition, otherwise I'll defensively choose the closer Kia shop.
Service is good because of Eric .
Excellent service
At a first glance I thought I was at the right place.. however once I purchased my used vehicle costing me 30,000$, I discovered the same week that my catalytic converters were finished. I had their service department check it out and they assured me that there was nothing wrong with the entire exhaust system. I therefor had it checked elsewhere and went back to prove that they were indeed finished. They did not want to do anything to resolve the issue..
After looking through my contract I have also discovered that they charged me nearly 2000$ in a life insurance that I was never once asked about nor have I ever agreed to.
Of course they did not want to refund me for that either..
Never going back!
Good service and very professional
Great place to buy and service Kia products. I love the personel who are always willing to help. Friendly service. Limosine service is great. Door to door service. Recommend this place highly.
Ce concessionnaire mérite plutôt un zéro "0". Le genre d'endroit où le vendeur n'a aucun pouvoir décisionnel et où l'on doit attendre une éternité (car le vendeur doit parler à son patron) pour finalement recevoir un prix ridicule et non compétitif ! C'est rire de nous ! Quelle perte de temps et quelle incompétence !
Belle équipe dynamique et professionnelle, je vous recommande fortement cette concession et vos attentes seront sans doute dépassées.
Depuis le 18 août dernier, j'ai fait 3 appels pour transférer un Contrat de service. Le directeur des services financiers n'a jamais donné suite. Il m'a donné comme excuses que des employés sont en congé de maternité et de paternité. J'ai dû communiquer avec les gens de Vancouver pour obtenir le service dont j'avais besoin. J'étais une nouvelle cliente, je ne l'aurai pas été longtemps. Je ne ferai pas de promotion positive de cette entreprise.
Nicole Lapointe
J'y suis allé a deux reprises pour la garantie de mon véhicule et chaque fois très bien. Service rapide et bien fait.
j'ai acheté une voiture d'occasion là-bas et la voiture était comme neuve. De plus le département du service est vraiment honnête et gentil. Le département de vente lui rien dire car j'avais des questions à la tonnes pour mon vendeur (Benjamin) et il a prit le temps de me repondre à chaque question de plus et il est toujours souriant et il est très professionnel !
TOUT tout est vraiment parfait alors je recommande Kia Boisvert sans aucun problème ! :)