My wife bought a Kia Sorento. The sales staff, Giselle and Richard where excellent. The sales manager, Jeffrey Tremblay was awesome. Everyone made us feel at home. This was a great experience for us. This is our first Kia. The car is amazing. Very well built. Thanks everyone at World Cars Kia.
I had a fantastic experience at this dealership! The sales rep was amazing, the staff was super friendly and knowledgeable. The financial manager went above and beyond to make sure I found the right car for my needs. I never once felt pressured to make a decision. I was explained all the details for everything. I would definitely recommend this dealership to anyone in the market for a new car. I really appreciate the staff at World Cars Kia, thank you so much!
Very disappointed with World Cars, just brought my car into get an oil change have a tire fixed and change my wipers. After picking up my car there was a big chip and scratches on my grill. I called and spoke with Ed in service and he asked me to bring my car in to look at it. Upon his inspection he told me it was from the car wash they had put my car through. They did not offer to repair the chip, it looks very clear to me a tool was dropped on the car to take a large chip out of it. He would not take any responsibility what so ever. That will be the last time I bring my car to World Cars. We have brought the car to them since purchasing the car in 2016, totally disappointed. Donna Dube
This dealership is by far the best kia dealership i have dealt with. Wife and I are driving from Saskatchewan to Nova Scotia she is going to school out there and going to live with her family. Our kia motor failed driving into sault ste marie we limped it to dealer they managed to get it in without appt. It needs a new motor. We had to get our oil change records which were in saskatoon but their customer service person michcale called the oil change places i used and got them forwarded as our car was part of the huge recall and thru the recall might be able to warrenty motor she managed to get the records the motor was warranty which was a great relief to me and my wife. They also got us on our way in record time two full days ahead of when they thought it would be done...im so grateful to the staff and dealership for treating us so so kindly. My wife and i highly recommend you take cars here we wish we had a dealership like this one in Saskatchewan.
My recent experience at World Cars Kia was extremely disappointing. From the moment I walked through the door, it was evident that the staff had little interest in providing even basic customer service.
As soon as I entered the showroom, I noticed that it was very dark in there, what kind of business do not even have a decent lighting? The salesman, whom I assume was the only one working there didn't even bother to offer me a seat. He remained slouched in his chair, playing "Solitaire" on his computer, seemingly disinterested and unwilling to engage with potential customers like myself. His lack of enthusiasm and courtesy was strikingly evident, making me feel like an inconvenience rather than a potential buyer.
To make matters worse, the salesman's attitude was downright rude. When I asked a few questions about the cars on the lot, he responded with curt, one-word answers and seemed annoyed that I was even asking. It was clear that he did not want to be there or.
I wanted to buy a Kia Seltos, but thank to this terrible customer service I will look for other brand car and I will never be back in that Dealership. This was definitely that worst customer service I have ever had in my entire life.
Last week I did the tire rod change ....after that I noticed when I am driving in highway streaing wheel is shaking....I went to Kia service again and make a complain....at that time they said it's old model car ..it's having some vibration on it ....they didn't check anything.... worst customer service...
Last week I did the tire rod change ....after that I noticed when I am driving in highway streaing wheel is shaking....I went to Kia service again and make a complain....at that time they said it's old model car ..it's having some vibration on it ....they didn't check anything.... worst customer service...
Didn’t know what part I needed even after looking at the car before ordering.
Poor job washing my car when brought in.
Worst customer service and professionalism I have ever had at a dealership. Salesman, Peter, didn't greet us or ask how he could help us. He tried to deter us from the purchase we wanted to make and get us into a vehicle we weren't interested in. Used profanity like it was the professional thing to do. Didn't offer to have us sit down with him and go over pricing or ordering information. Had no knowledge of the vehicle we wanted to purchase. Overall horrible service.
This review is for the KIA service department. My engine was failing due to the manufacturer recall. My car went in on Wednesday and they had replaced the engine and the car was ready by Monday. The service team did a fantastic job! BZ!!
Shop here if you want incompetent, distrustful, and money-hungry service. The entire team here prioritizes only profit and will go behind your back to manipulate and alter original terms and conditions as well as sell your promised vehicle to anyone who walks off the street saying they want a car. It's terrible for those who know that KIA cars are a great price for what you get, but means you have to interact with these people to get anything done.
Shop here if you want incompetent, distrustful, and money-hungry service. The entire team here prioritizes only profit and will go behind your back to manipulate and alter original terms and conditions as well as sell your promised vehicle to anyone who walks off the street saying they want a car. It's terrible for those who know that KIA cars are a great price for what you get, but means you have to interact with these people to get anything done.
Offered to put deposit to hold car but inventory manager said not required and the car arriving from Toronto was mine and he had me on file. Car expected Wednesday, did not hear from dealer, called Thursday, they sold car to someone else. Nice.
Very friendly it took awhile to get the new Sportage X line. Not there fault just the way it is trying to get a new vehicle now a days makes it frustrating. This is where the team at Kia shines they helped get through the whole process with the lease amount of worries.
Thank you Dan & Ray
The Hyundai side has very nice service and super respectful
The Hyundai side has very nice service and super respectful
Peter is awesome! He is professional, courteous, and responds to all phone calls and texts, immediately. Peter provides superb customer service. I recommend Peter!
Dan Moore helped me pick out the perfect vehicle to suit my needs. I wasn't looking for a Sorento originally but I fell in love with it once I took it for a test ride. He was quick to respond to any of my questions and was extremely helpful and friendly. I would recommend Kia and their awsome staff for your next vehicle!
Dan Moore is an awesome guy to deal with! Very knowledgeable about the product and always responded quickly to texts and calls when I had questions ! Thanks Kia and their amazing staff!
Dan Moore is an awesome guy to deal with! Very knowledgeable about the product and always responded quickly to texts and calls when I had questions ! Thanks Kia and their amazing staff!
Dan Moore and Jeff Tremblay were awesome. After a car accident that totalled my car, they found me a Sorento that fit my needs and had it ready within days. Quick, knowledgeable, friendly service. Great experience during a very stressful time.
Just bought a Tuscan car. Fantastic service, and got a great deal.
Dan Moore helped me tremendously sort through the various options on the New Sorento. We decided on the EX. Liked the High End SX also but really liked the Aruba Green SX. I didn't want a sunroof. It was time to retire the Magic Wagon Town and Country van, after 192000 kilometers.
The exercise went smoothly. Jeff was professional and thorough with the paperwork.
Happy with the entire process.
My other half and I went into Kia expecting to look at the used vehicles they had for sale from other makes as we had no interest in pursuing a Kia. We had made an appointment with Dan Moore. He was absolutely fantastic and was able to explain to us how we could actually save money by buying a new vehicle. At first we were hesitant but decided to look at the kias. We absolutely fell in love with the 2021 kia Sportage. Dan was extremely knowledgeable about the vehicle and was also very honest. If it weren't for him we would probably be in an older vehicle and paying a lot more money. As Dan puts it, he gets you "Moore for your money!". World cars Kia did absolutely everything they could to save us money on the vehicle and to work it in within our budget. With the low interest rate and the fantastic warranty we basically stole the vehicle lol. I can't say enough nice things about it. Fantastic experience and definitely the best experience I have had at a dealership in Sault Ste Marie. So thank you very much,Dan! Also thank you to everyone at world cars Kia who was able to help us get into our new Sportage!
Dan Moore found my car for me! He listened to what I wanted, and as soon as this White Tuscon was traded in he messaged me. It was 100% what I was looking for. Melissa (finance) was awesome also.
Buying a vehicle is pretty stressful, and the team at World Cars Kia made it easy!
Just bought a new Sorento. I love it. Dan. M and Melisa. P where so easy to work with and things went fast and smooth. Thank you Dan for showing me the Sorento.
I got my first car with them and they went above and beyond to help me out and learn what I needed to learn. I will for sure go to them again if I need another car.
Just bought a new Kia Sorento. Dealt with Dan Moore and Melissa Powley. Both were excellent. No hard sell and both were very easy to deal with. Always available whenever we had questions.
Just bought a new Kia soul, dealt with Dan Moore and Jeff Trembly, was an awesome transaction everything went great sales dept would definitely recommend this dealer and Dan Moore as a sales contact
Brad and staff are friendly and helpful and courteous create place to buy a car
Shady! I originally posted exactly what they have done and it was taken down. Shady dealings, be careful!
Went in for a non emergency part replacement and oil change. Had a question about a problem after towing my utility trailer and they fixed that with a computer update. Found out my squeaking noise was rear links and they fixed that in under 15 minutes allowing me to get to a store that was closing early. So helpful and now my '15 Sorento is happy again!
Great selection of vehicles and friendly and informative staff especially my son!
Awesome staff ,Dan Miler is superb.
Good service department
Gang de voleur.
Kia on Trunk Rd Sault Ste. Marie wonderful dealership..all questions fully explained..great selection of vehicles...mechanics do great work...I would fully recommend.. to check this place out
Knowledgeable friendly sales staff. Great vehicle
Great people and a great place to buy a new car.