From the sales staff to financing, I had a seamless, easy, relaxed and RESPECTFUL sale. Bought my deal through salesperson Marvi and sales manager Ryan. They put me into a newer 2014 and gave me a fair trade for my 2011, all within my price point. In the financing department, Lynn and Remi processed my sale efficiently and were knowledgeable. Highly recommend this new sales TEAM.
Great experience 2 times in a row. Service department is outstanding to deal with. Hands down the best detailing job in town. 100% satisfied with customer service and vehicle maintenance. I'll be back!
Went to get my car serviced. All the staff were polite. I want to give a specific shout-out to Terry and the service team though. From start to finish Terry was patient, understanding and to the point. Businesses need more people like him. Great experience. Won't have a problem going back.
Went in looking to get a new vehicle. Carly MacDonald helped me find the perfect vehicle to fit my family's needs within my budget! She provided an amazing experience. I couldn't be happier as a customer dealing with Carly.
I called in to trade my old car in and got an appointment with Carly as soon as i had time to go in. I had a good idea of what i was looking for and she made the process quick and painless. It was as simple as waiting for the new car to be delivered. Carly was available to answer any questions or concerns i had during the process. Good experience over all!
The service department is amazing. Niki and Terry will take great care of you. Very satisfied customer
Sales rep Kayden was great! Very friendly, accessible and helpful. Got a good deal on a great car. Would recommend
I had an amazing experience at Petawawa Kia!!! Carly made it so fun, stress free, and I can confidently recommend them to anybody looking to buy a vehicle!! It was my first “adult” purchase, and I’m so happy with it! Thank you!
Words cannot explain the gratitude and pure appreciation I have for Carly and the Kia team.
I called “16” different Kia dealerships looking for a specific car. So you can imagine my frustration, call after call. When I say Carly was the MOST accommodating and patient with me I mean it. I called her multiple times and never did she make me feel like I was bothering her, or wasting her time.
Carly and the Kia team went above and beyond to accommodate all my special requests, and my over excitement to get the car as soon as possible.
This was a great experience, I couldn’t be happier!
First time buying a new car ..I had a great experience Carly made it fun & stress free along with the help of Zack . They both gave their all to get me in the car I wanted . Going into dealerships you don’t know what to expect due to what you hear from others but going to Kia Petawawa I would recommend to anyone all staff friendly , welcoming and put their all into making the customers leave happy . 5 stars 🌟 Carly keep up the fun loving personality sure makes a customer feel like a friend just not another customer .
Amazing experience. Carly help me to buy my new car without stress. She is Super professional and she take care of what you need. thanks Carly
SUCH AN AMAZING EXPERIENCE!!!!! Carly made purchasing a new vehicle feel so stress free, she's such a bright outgoing person which made the whole experience a million times better. Super professional and I felt very comfortable leaving the dealership knowing I was in good hands. Hit Carly up she'll set you up with your next new ride!!!!!!!
The service at Petawawa Kia is horrible. I went in to get some quotes on winter tires and rims for a kia soul. I told them I just needed to call my husband and see which ones he wanted. They said that I could call whenever we decide and the tires will be in within a day or two. Two days later I called back. I wanted 4 winter tires and 4 steel rims. It was roughly $2400 I was willing to pay. They said yup no problem they'd order them and call me when they were ready to be picked up. That was 3 weeks ago and still haven't gotten a call. I ordered elsewhere. My husband also broke his key.. called last week to see about a new key. $300 for the key then extra to have them program it. Again I was fine paying the price. They will call when it's ready. Still haven't heard anything back. Going to an automotive locksmith to get a key cut today. I am 5 months pregnant and have appointments in Ottawa. If we lose the broken key we have, we have no vehicle. Just completely unacceptable for customer service. I guess the owners and staff don't really care if they are losing money or not. I will never go back to Petawawa Kia and I'll discourage anyone I know from ever going there.
Kayden went above & beyond to help me purchase my first new vehicle! I’m so thankful for him and I couldn’t be more happy with the overall experience I had at Petawawa Kia! I absolutely love my brand new Kia Forte😍😊
Went in to check out a car and walked away with the car the next day, Amazing dealership great staff especially the gentleman helping me, His name is Brennen, he communicated with me very well and got the car ready as soon as possible. I would 100% recommend this dealership to anyone who is interested in buying a car and ask for Brennen he's an amazing salesmen.
Had a bad experience here when it was under previous management. Since new management took over I decided to try them again as I really enjoy KIA as a reliable vehicle.
I needed to upgrade my forte to an SUV to accomodate my growing family. Brennan and Zach were very helpful and worked with me. Zach got everything said and done within 24 hours, and I picked up my new vehicle. Based on this service they have redeemed the previous bad experience and I will continue to take my business there.
The service at KIA Petawawa is great and really saved me after a breakdown on a road trip. I had to get towed to the nearest dealership and luckily it was them. Niki the assistant service manager is honestly amazing. She was super attentive keeping me informed about the status of my repair the entire time and informing me of additional recall work that had to be done, then she was very accommodating when i had to drive 4 hours from my house to come get the car. 5 stars for KIA Petawawa and 5 stars for Niki in the service department.
We had an amazing experience at Petawawa Kia! Carly was extremely helpful from the first day we dropped in to start looking at a new purchase, until the day we drove our new car off the lot. She set us up with a test drive and explained all the details in depth, which led to a purchase the same day. Carly was able to answer all of our questions and was extremely accommodating, and the team at Petawawa Kia was able to get our new vehicle ready to go within a day due to our time constraints. We are so grateful for their hard work and great service! We highly recommend Carly and the team at Petawawa Kia.
I was very impressed with the sales and service experience from Carly and the whole Petawawa Kia team. Buying a new vehicle for the first time can be intimidating but they were honest, helpful and respectful of my time and money. It was a very smooth transition and hassle free experience. Extremely satisfied.
From Diana: Thanks Carly and Jesse. This was altogether a chill experience buying a beautiful car from you. Felt like talking to real humans not sales vampires. 10/10 recommend
Inquired about an over 1 year old 2020 Telluride sx with 35000kms...it's priced at $58999 but a new one is $51000. When I emailed about descrepency they responded that "The price we are asking for the vehicle is due to the fact They are hard to get right now and take 3/4 months to get in,
Most people want the vehicle right away! "
So they are price gouging by over $8000 of the price of a new vehicle!
Will never look at a car at Petawawa Kia again!
Super friendly sales staff, dealt with Kayden and he was able to get back to me quickly and was flexible. Can't speak to service or anything, but my experience with Kayden was great.
Purchased a 2020 equinox from these guys
About a month ago.
Friendly enough people. However attention to detail and communication amongst themselves was infuriating.
It took three try’s to deliver the vehicle. First time I tried to pick it up it had not even seen the detail shop as I was of course promised by the sales pitch. A few items I had specifically mentioned to the salesman were not even looked at. So I gave him the keys back and said I’d be back the next day, fast forward to the next day we come back for the should be positive experience to pick up our new car we just dropped 30k on…. Engine bay got missed this time….. not joking . It was honestly shocking I felt like I was dealing with grown up high school kids. After now finally loosing my cool abit and ruining the great experience of picking up a new car.
Three trips to the dealership to pick up a car no one seems to car to prepare for us.
To be fair the sales manager offered a free detail and a free oil change for all the trouble, however I think with what was proven by the level of service they provided I’ll be not even taking the free detail and oil change.
Don’t recommend this place.
For a branded dealership I was shocked.
Nice enough people, disorganized chaos….
Today has been a trying day... I am from Red Deer Alberta and deal with kia here. The kia in Red Deer has been nothing but disappointing so I decided I should call around to different kia dealerships to see how they would deal with my situation. I was very stressed and probably not the easiest to cope with taking a call from. I spoke to the team @ Petawawa and everyone I spoke with was super helpful. I then took the time to call them probably 4 times throughout the day with questions and concerns that were all answered promptly and no one even seemed annoyed with me which I may have been if i was on the other end of frustrated me lol. Everyone was so friendly!! I would like to give Niki a shout out!!! She spent hours listening to me and gave me all the advice she could. (which again was more than red deer could do) Sorry this is soooooo long but THANK YOU THANK YOU THANK YOU!!!!
Wow great exp....very very safe...masks...sign your name in...in case there is a problem...i felt very safe....very nice even though i had to trade in my baby( truck)..felt fine...very patient with my injury....always been a dodge fan...lookig forward tona kia
This is not the type of place that likes to negotiate price, or return emails. Glad I purchased my vehicle elsewhere.
Was looking to trade in a vehicle for another used one, spent about an hour on the lot and found 2 we were interested in. Were told that they would have to crunch some numbers on the trade in and give us a call back, claiming they would call later that day or the next day. Never received a call. Called back a few days later to find out that the vehicle we were interested in had been tentatively sold.
Extremely unprofessional, considering during our time in there they had horrible things to say about the previous owners of the dealership, yet they fail to offer a better experience.
Would not recommend even considering this dealership. Spend the little extra on gas and buy elsewhere. They may actually call you back.
If I could give them 0 stars I would. Sales people were ok but service is horrendous. So bad that I will never buy another Kia again.
Worst dealership and customer service ever,
We purchased our 2019 Kia van in October with 26KM on it from Petawawa only to have to bring it back five times to the dealership because we had no heat. On the fifth trip in they ended up keeping our new van for almost four months while they were waiting on a new thermostat. When we finally got it back we had heat but barelyt. We then ended up bringing it to Kanata where the dealership there finally got the issue fixed after about two weeks.
Petawawa also installed an auto start which they ended up not doing correctly and we had many issues starting the van with or without the auto start. Now frustrated with the dealer in Petawawa we took it back down to Kanata where they ended up doing a rewire and finally got it fix. We are also told by that dealer that Petawawa never took the van out of shipping mode meaning we were driving this van with disengaged air bags.
Now a year later we take or van in to have the winter tires installed only to find out that the whole rear of the van needs a complete break job after 30K of miles. Contacted Kia in Petawawa and they said they couldn’t help because Kanata had serviced the van. So called the Kanata dealership and they asked me to bring it down. They kept the van for 2 weeks and said it wouldn’t be covered. Not sure why as the warranty book says on page 6 that breaks’ are covered to 60k or 3 years and we are not at either of these stages yet.
So I then contacted Kia Canada and told them about the horrible things that have been going on with this van and after a few days were told it wouldn't be covered.
This has been the worst experience of our lives we ended up trading in this van after only a year for a Toyota. Kia should be ashamed of themselves not only did you cheat us out of a warranty but most importantly you put the lives of my family at risk when you handed over the van in shipping mode.
This was our first and last Kia product ever.
So left with no choice I traded in a new van after a year for a Toyota. With the current trend of this van I can only imagine what will go wrong next. As Kia doesn't honour their warranties so what's the point of having a new vehicle. I really hope that if a customer is reading this review that you stay clear of Kia.
They are dishonest and have no intentions of honouring their warranties. I have lost a lot of money from time I've missed from work bring my van back for the same repairs, along with gas.
If you are thinking of buying a Kia please turn away you will honestly be sorry for buying one.
Mike the "general manager" is the most unprofessional sales person i have ever encountered in my life. How he got to where he is now is beyond me. You do not speak to potential clients with an attitude from the get go. Not only that, you do not kick out clients and refuse service without an explanation. Not only will I not be visiting this location or any Kia dealerships again, I will also warn others from doing business with them.
Service centre is rip off. Charge flat rates did 3 hrs of work if that charge for 4 hrs of work because that what was in the book. Could have had ot done by local shop for half the price.
Haha car go vrrroom vrrroooom
Line was great getting everything approved within my budget and Mike helped me get into a new to me 2017 Kia Forte. Love the car. The whole process after the approval to get the vehicle was the challenge. I came from 2 hours away to purchase the vehicle. My delivery date was changed 2 times. They did take $500 off the vehicle for the delays. The last day they rushed to get it together which was fantastic. However the vehicle should not have passed the safety. One of the lights were burnt out and the two front tires had chunks missing from them. When I questioned the dealer about it on delivery day they said "well it passed safety and we have the certificate so they are fine" After changing the delivery 2 times i feel that the safety was rushed to make sure that I didn't walk from the deal. I emailed the GM the next morning explained my concerns and they replaced the tires without hesitation. I had to drive out to Cobden to get them which helped out the shorter distance however they replaced the 2 tires with cheap tires that hopefully will last. I not only had to pay for the gas to go and get these tires and light but also pay the garage to install and balance them when all of this should have been done already for the safety and the dealer did not want to help me out with reimbursement of this cost. I would never get my car serviced here or probably would not get another vehicle from them. I was hoping that the dealing with a smaller town dealership things would go smoothly but it didn't. I am disappointed what happened and that it took a week to get together when it all should have been together before the vehicle was picked up.
Staff went well above expectations to help and get me a great rate. Mike (new sales manager) was excellent and open about the whole process.
My experience in the last few weeks as a Kia customer has been exceptional. There is a new GSM and he has been wonderful. He has changed the whole Kia experience. It has gone from someone who wants to do nothing for their customers to having someone who cares about you and wants to do the best he can to get you what you want and need. The parts counter has become so much more pleasant and helpful. There is actually a parts person who is willing to go to the utmost lengths to find/help you with what you need. My experience in the past has not ever been like this but now that I have purchased my new vehicle and they actually have a great staff I feel like things are so much better. I would recommend that any one looking to get a nice car with great features at a great price go see the petawawa crew. As stated above past experience says that Kia is definitely looking up and that to me is great.
Very satisfied
Connìe and Ray
I bought Sorento 2016 sx with them and I had a really good service with Liz and Ryan. I had few things to fix after the deal and they treated me really well. I recommend Petawawa Kia
very poor customer service at this establishment, the manager doesn't care for his employees nor customers. some employees also make promises towards courtesy washes and services that they cannot keep. that enough of cons for the pros the shop gives fair prices and service in a timely manner. they do not lowball and they do their duties in a professional manner. i recommend using there shop but for purchasing a vehicle please visit Hyundai.
Liz was such a pleasure to deal with, very friendly and extremely helpful. The rest of the folk that I interacted with were equally great. Thanks guys.
Although we didnt buy a vehicle from them in the end, the staff, especially Liz, were very helpful and friendly. The manager definitely tried to help us out.
Worst dealership I have ever had the pleasure of dealing with. Tried to buy a car from them last year. Went in, applied for credit, no response. waited over 2 weeks. Called again and spoke to someone who said they would have someone call me back, another week and no response. Ended up going to Ottawa and purchased a 2018 Kia Soul that same day. Fast forward to today, went in to get an oil change and service done to my Kia, was told they couldn't fit me in for something as basic as an Oil change until at least 4 (which I work at) and then tomorrow the earliest was 3pm. Said I would go to Oil Changers and they told me to have fun. What ever happened to being able to drive in for an oil change and back out within 30 minutes. I would NOT recommend this dealership. Spend the extra time and save money by going to Ottawa.
Great selection of new and used cars. Polite curteous staff and some very tempting cars.
Purchased a 2016 vehicle, Sales rep Andrew was fantastic, very knowledgeable..I just thought I would do a once over on the vehicle, a week later and air filter was black as night and cabin air filter was stuffed with leafs, so never checked.. not a big deal, but come on, wipers did not work, when I tried them next day after purchasing the vehicle, turns out fuse was missing, so my question, how did it pass Safety...? They never checked it.. maybey A simple mistake, little things, but I will not be buying my other new vehicle from that dealership. I will go to Ottawa..Shame because like I said the salesman was great...
My only dealing with them was that I had a set of tires swapped over on my Ford 4 years ago and I still get phone calls from them with "Exciting News" to this day. Leave me alone!!!!!
Petawawa is lucky to have a great dealer like this. Friendly service and knowledgeable staff.
Amaxing!... I didn't get that uneasy feeling like I have gotten at all other dealerships.
Really helpful and amazing staff
The most amazing sales lady i have ever spoke to. Jennifer was amazing and a wonderful person extremely informative and hardworking.
service department has turned me off of Kia for good. Extremely poor communication between mechanic, service rep, parts, and manager. Nobody takes proper notes. Nobody remembers what they said last week.
I have been told that the light switch for my 2 year old car just doesn't exist, and there's nothing they can do about it.
On top of that, I have been trying to get my door handles fixed for the last 4 months, with the initial diagnosis being that 2 handle assemblies needed to be replaced, but they wouldn't cover it because I had my car undercoated. After weeks of fighting Krown and Kia, and 3 trips to the dealer for further diagnosis, I told them to just order the damn things and I would pay out of pocket. Waited weeks. Phoned to find out what was going on. Apparently they got lost somehow... I think they never got ordered. Manager said they would put in a rush order and it would be here in 1-2 days. Week goes by so I phone. Didn't get ordered. Manager says it will be paid for out of the courtesy budget. Door handles come in. I make another trip, wait an hour and a half for them to tell me the seals didn't come with the handles and I would have to come back. I make another trip, and they didn't even replace the handles. Just the seals. Service rep told me warranty wouldn't cover it. IT WAS SUPPOSED TO BE PAID BY THE DEALER.
TL;DR service is abysmal and I am never going back
Have had most of my car work done here. Service center is consistently slow, and mechanics are not too familiar with non-kia vehicles. Had a tire rotation done here, with less than 50km lug nuts were falling off, and almost caused an accident on the 17. Compensation was 5% my next oil change. Basically don't go here. Labour costs is through the roof, I provided the parts and brake change was over $500.00 in labour.
After buying a Kia Sorento, only 7 months ago, dealing with customer service for the vehicle is the worst experience of my life, after changing my winter tires at Canadian Tire it was discovered that the back routers were bent and the front routers also needed replacing, I called the petawawa dealership and was told CT is most likely lying but they agreed to give me a free break inspection. When I arrived at the dealership I was told nothing is free, and then the situation got very heated. I was harassed with arguments and accusations, accusing me of hurting the service girls feelings when I called her a liar. Because they did say and booked the appointment for a free break inspection. It ended with me being asked to leave and to never return. After buying the extended warranty now have nowhere to service the vehicle closer than 2 hours away. I do not believe the vehicle was given a proper safety certificate. I have reported this incident to many agencies. Very disappointed with the service provided and request an apology. I do not recommend buying any vehicle from this dealership
I had a great experience here. I had help right as a I walked on the lot. John was a big help on getting me the right car and was very helpful. I would recommend them to anyone awesome people!
Great dealership as a family we have purchased 8 vehicles from them and always get great service. There products are top quality vehicles love to drive each one we have owned.