Dean was very helpful and knowledgeable about the Sorento we test drove.
Hands down one of the best place to purchase a car, I went to Santiago and he was quick to address any concerns with no hesitation. Very straight forward and didn’t try to hide anything with the vehicles he was showing me. Definitely coming back here for the professionalism and the experience i couldn’t be more happy with the service provided !
went in a week or so ago looking to buy a new car. was super nervous and had a lot of questions (as I really don’t know what I should be looking for). Santiago was an amazing help! He answered all my questions and helped me understand what would be the most efficient car for me! Thank you so much, have definitely been recommending him to my friends and family :)
So pleased with sales and Service very kind considerate and just a real pleasure to deal with I am so pleased with My new Ride Thank you again
Excellent service. We were looking at one particular vehicle and found that it didn't fit our needs. Dean showed us other options that might be of interest. We appreciated the help.
Purchased first new car. Service received from sales and dealership was absolutely fantastic. No sales pressure, nothing hidden. Straight up first class.
Love my new car!! Thanks guys you are the best. Highly recommend. 5 star all the way.
Today, I sold my 2017 Kia Sportage to Orillia Kia (not as trade-in). It was a very quick, smooth and pleasant transaction.... Sales Manager Dustin welcomed me with courtesy and respect. He immediately offered me his best price, which was a very fair value (he did not low-ball me at all, which was the most unexpected pleasant surprise). Talking to a customer with respect is one thing, but offering a decent $ value right at the beginning of the conversation is another thing. Dustin demonstrated his professionalism by doing both; that's how he earned my business quickly and with mutual respect. Many thanks to Dustin!
Additionally, I'd like to mention that I've had 2 cars serviced at Orillia Kia over the past few months. The Service team has always served me with courtesy, respect and professionalism.
A big 'Thank you' to the Orillia Kia team!
They keep tabs on your vehicle and are very courteous too. This helps me slot to make sure my vehicle runs as it’s suppose too. Thank you!
ATTENTION CAR BUYERS READ THIS REVIEW HONEST REVIEW. Ok guys, I recently purchased a brand new vehicle from Orillia Kia part of Plaza Kia Auto Group. Their LIFE time Engine Warranty is a full scam!! This was the reason I purchased the vehicle from them thinking I’m getting Life Time Engine Warranty , the condition is you have to do your regular Oil Change and other related Engine maintenance at their Service Shop. These guys have increased the Oil Change Price to almost 3x they charge $99.99+tax for just a regular oil Change as other places charge the most is $45 for regular oil change. If regular Oil Change costs $99.99 imagine if your Engine needs some other work to be done what would be the price for that. You see why I call this SCAM? I asked them before hand about their oil change price I been told it’s the same as other places as we want our customers to be happy and keep coming. So if you are buying a car from these guys just cuz of the Engine Life Time Warranty please don’t fall to this SCAM like I DID. Keep an eye out on YouTube under Plaza Kia Engine Warranty Scam as I’ll be making a video about it soon. Stay Away from Plaza KIA. Take my advice. Look elsewhere.
Great service and after purchase they still take care of your vehicle to keep you and your loved ones safe and on the road
My oil change gone bad. I went to Orillia Kia for an oil change on my 2016 Sorento. Shortly after I got home, I noticed oil on the garage floor. I called Orillia Kia (OK) thinking that something was not tightened properly and wanted it to get corrected. After a quick inspection I was told my oil pressure sending unit was leaking and needed replacing. The total with tax came to $469. I was also told that there might be just a little more oil dripping as it was caught in the V of the V6 engine and had to drain. Once again, the oil continued to leak at the same rate it had before. I called OK and set up a new service inspection. This time I was told that the oil filter housing was cracked. The service tech showed me the oil on the outer housing. Parts and labour were quoted over $500 but they didn’t have the parts. I protested and asked why this wasn’t picked up in the first place. They said there was oil on the pressure sending unit and assumed that was the problem. When I went home, I did a little further investigating. I wiped down the oil filter housing and then started the car. I could see oil oozing from the seal of the cap. I took it off and put it back on again and the leak was greatly reduced but hadn’t stopped. I bought a new oil filter which included a new rubber O ring gasket and replaced them both. The oil leak stopped. During this time I was in contact with OK trying to get a resolution to my problem. They told me that they had to talk to their boss and would call me back. A month later and I haven’t heard a word. If the tech had taken the oil change 101 course, he would have been taught to check for leaks with the engine running once the service was complete. I now question whether he replaced the o ring when the service was done. I can’t prove anything but it’s sure a coincidence that it stopped when I replaced it. Sorry OK, you’ve seen the last of me. The one star is for the smile when taking my money.
My experience with Kia in Orillia was excellent! My old car was on its last legs, and with autumn / winter weather fast approaching, I needed something safe and new. I believe I dealt with Dean & Dustin, for my kia experience, and give 10/10 rating to both of these gentlemen for their rapid help I'm transitioning to a new vehicle. I sincerely thank the team at Kia for helping me out, in time of need. If you need a vehicle please go to Kia!
Dean went above and beyond with getting me into my brand new car, despite being young. He explained every part of the process and made sure I knew what was going on. Dean made the process very quick and smooth, and I would recommend anyone to deal with Dean at Orillia Kia!
Incredible people Dean was 100% amazing. Cars Great!
Dean was awesome and got me into my truck quickly. Great service and all staff were friendly. Would recommend them to anyone very trustworthy.
We went in here the other day, around 4-4:30 p.m. & waited at the counter for 15 minutes. The sales guy said that someone would be by to assist because I needed a replacement wheel lug nut, so we had to be assisted by someone in the shop. The sales guy continued to sit and scroll on his phone while we waited at the desk. We eventually just left. Poor customer service.
We went in here the other day, around 4-4:30 p.m. & waited at the counter for 15 minutes. The sales guy said that someone would be by to assist because I needed a replacement wheel lug nut, so we had to be assisted by someone in the shop. The sales guy continued to sit and scroll on his phone while we waited at the desk. We eventually just left. Poor customer service.
..... 5 stars for this car dealer location in Orillia.... purchased 2 Kia Soul recently there and Dean, the "Kia Dude" made the whole purchase/ paperwork painless and he handled everything efficiently and fast....no hassles what so ever....this is a good place to come and buy a car and also to get it serviced.... Larry and Josh in the service department are top notch and know their stuff... just got told that Dean Young got promoted to assistant sales manager...a well deserved step up for him... good going Dean !!
Have been trying to get into another kia dealer for some work for over a month and have had nothing but problems trying to even get someone to answer the phone so, I decided to called Orillia Kia and had the pleasure of speaking with Larry who was able to get me in very quickly for some work on a saturday. He was friendly, had a smile, was very respectful and courteous. Everyone in the dealership made it a point to say hi even if they were busy.
Thank you again and I'll be back! It is well worth a 30 minute drive to come to this dealership.
My husband and I had a very pleasant experience with leasing our new 2021 Kia Sorento through Orillia Kia. We live in Innisfil so had originally visited Barrie Kia out of convenience. Long story short, we had an awful experience there but were still very interested in the Sorento. We decided it would be worth the drive to Orillia to improve our customer experience and are now very happy we did. My first interaction was with Darryl over the phone to set up the appointment. He was very pleasant to speak with and was able to answer my initial questions. Dean was our sales representative and was friendly, knowledgeable, and best of all not pushy as many salespeople often are. The entire experience from start to finish with Orillia Kia was smooth and effortless. I will also add in that Al the sales manager was one of the best managers I've dealt with and offered us a more than a fair incentive for my Honda which was coming off lease. Overall I would recommend Orillia Kia to anyone in the market for a new vehicle!
I have been debating and waiting to post a review, but I decided I should. My Boyfriend and I went to Orillia Kia in January looking for a vehicle because I had just lost mine in an accident. When we went, we met with Dean (salesperson), and at first, he seemed very nice and helpful, but he seemed to be irritated when we said that we wanted to go home to talk it over before making any decisions. When I called him the next day to put a deposit down, he forgot who I was and did not seem interested in speaking with me. We went later that week to meet with the finance manager and to sign the papers. When we walked in, he still did not remember who we were. Once I signed the papers, he did not make an effort to speak with us. It was clear that he only wanted the sale.
When I brought my car home, I drove it for one day and then the check engine light came on. I live 45 minutes away from Orillia, so it is not easy to go back between work and school. I called, and the service department got me an appointment right away. After reading my car, they determined it was an oxygen sensor, and they sent me home as they ordered the part. After they replaced it, I drove my car for another day, and it happened again. I went back-and-forth to Orillia Kia almost ten times within two months before they finally fixed it. Josh, the service manager, really impressed me. He was always kind, even when I was furious and stormed in, and was helpful. After the third time the check engine light came on, he took the time to call around to different Kia's to figure out what was going on. It has been about a month and a half now since the check engine light came on last.
I have only good things to say about the finance manager, Darryl, and the sales manager, Al. Every time I spoke with Darryl, he was always kind and helpful. He sat with us for hours explaining everything we needed to know and stayed an hour after closing. I called him a month later - no contact at that time - and he knew exactly who I was. That felt nice. When I was having issues with the engine light, Al, the sales manager, was very helpful and accommodating. He gave me a rental so I could stop wasting my gas, and they could figure it out. He gave me some credits to apologize and make up for my time and money I had lost from having to go to Orillia.
When it comes time to buy another car, I may go back to Orillia Kia, but I will choose another Salesperson, and I will be very thorough with checking it before I bring it home.
I recently leased a new vehicle from Kia Orillia. Start to finish the process was seamless with externally friendly staff (we dealt mostly with Dean and Daryl) and overall comfortable and clean (given the C-19 circumstances). It was my first time going through the process and they explained everything without hesitation. Thanks Kia Orillia!
I had a really good experience at ORILLIA Kia dealing with Josh the Service Manager. He really surpassed my expectations. My Kia Soul had the infamous ticking sound... and so I brought it in and the Kia update software put it in limp mode so I couldn’t drive over 50 km. So Josh got on the phone to Kia Canada and went to bat for me and got the engine bottom end replaced. So happy to have my car back and working well. Grateful to Josh for being a good service manager
I bought a used 2014 Hyundai Santa Fe Sport 2.0 litre turbo from these guys a couple of years ago. What an amazing experience. When nobody else would even look at me, they got me financing with a real bank and not some shady lender for a good interest rate! Imaging my surprise when after having a test drive and signing the papers to finance they called me up to say there was a recall on the car and they were REPLACING ENGINE WITH A NEW ONE! They sent the car over to Orillia Hyundai where the work was carried out by professionals. It has been an amazing car and I am very happy with it. I have LOVED this car from the moment I saw it and this Kia dealership made it happen! I am so grateful! The entire experience was a good one. These people are friendly, knowledgeable and professional while still having a pulse and a sense of humor as any human being should! Highly, highly recommended.
If I could write a 0 review, I would. I am disgusted by how they treated my daughter when she came into the dealership to buy her first car, which she was very excited about. The experience was terrible, she decided not to go through with the deal, wasn't what she wanted & they wouldn't give $500 back. Conveniently, when she wanted to speak to the GM he was unavailable & Darryl was very unprofessional towards the situation. Do not go to this dealership. Her first experience of buying a car is now tainted from them.
My husband and I met Dean when having our forte serviced. We were considering an upgrade. Months later we finally made the jump. I knew what I wanted and Dean helped me make it happen just in time for Christmas. It was a smooth process from hello to financing to driving away. Over the top amazing service including an at least 20 minute tutorial on how to work the different features that were new to me. From setting up my phone to knowing how to turn on the lane-assist, we did it all. Plus, Dean showed me the extra little things that I didn’t even know came with my vehicle!
The service was top notch and all my wants and needs were diligently taken care of by Dean and Darryl! I will continue to go back for all my car needs without a doubt! Thanks again for helping me and my family purchase our new 2021 Kia Telluride!
Had a wonderful experience at Orillia KIA. From my initial email to drive off with my new to me vehicle it was a great experience. I highly recommend Dean am KIADude there was no pressure at all and he did exactly what I asked and found me what I was looking for. I enjoyed the fact that Dean brought out the manager Al to meet me as well. Darryl was very informative and not pushy. I highly recommend them if you are looking for a new or used vehicle. Thank you Orillia KIA.
Fast friendly service dept. Excellent to deal with.
September 1 of this year I had my Hyundia Elantra 2014 that had a new engine put in on Feb 2019. My car blew up at 2 in the morning for no reason apparently a spontaneous engine fire. I was awoke by emergency personnel. Upon doing some research, I am not an isolated incident. This is a regular occurence. That weekend I went to Kia with my fiancee looking at vehicles and found one I loved. We put $1000 down and I signed the paper work and left. The staff was great at that point. I find out later that kia and Hyundia share the same parts. At that point I just cant buy that kia, I cant do it, I just had a very traumatic experience. I then call Darryl the finance person and told him I just cant get the vehicle and explained the reason. He said I signed the paperwork and I cant get my money back. What happened to "buyers remorse" or really just being a kind and compassionate human being? I continued to phone a few times that week as $1000 is a tremendous amount of money to me and I was not planning on buying a new car, mine was paid off. Darryl continued to tell me I am not getting my money back. And asked me " are you going to call me again and have another half hour conversation?" He also said I would need to talk to the manager but he will say no and wont be very nice. My daughter phoned and spoke with the manager and he was condescending and demeaning.My boyfriend also phoned and told him I was traumatized from my experience and to pls give me my money back...the answer was NO! I am so disappointed. I live on my own with my kids and wasnt financially planning on this expense. There is no compassion at this place as I am told they can give me my money back if they wanted. Also, is there no "buyer's remorse"? The car was on the lot and I phoned the next day. It was no expense to them. DO NOT BUY A CAR THERE! They are fine until it's not. I bought a Honda and they didnt even ask me for a deposit. Saddened by the lack of human kindness😪
After visiting other Kia Dealers and feeling disappointed I made the 2 hour trip to Orillia Kia.
The staff there were very friendly and helpful. The salesman ( Brad ) was so patient and understanding in guiding me through my 1st new to me car purchase (2018 Sportage). Brad was very informative, and really made this a pleasurable experience.
I must also give a huge THANK YOU to the manager, Al Grillo who went the extra mile in making the deal come together.
Will absolutely be back and give the Orillia Kia team a chance to sell me another vehicle
Great place to buy a vehicle. Service staff is helpful and friendly
Orillia Kia provided fantastic service to me. I had major a engine replacement done on my 2012 Kia Optima and they were fantastic on keeping me in the loop and up to date with status changes regarding my car. Larry from service did an excellent job and was incredibly friendly. The team of mechanics that worked on my car did a fantastic job.
We picked up our new Kia yesterday July 30th, 20. From the first day we walked through the door our experience was absolutely fantastic! We had been to numerous other dealerships with no success of finding a vehicle. We want other people to know that our Salesman Dean A.K.A (The Kia Dude) was so easy to deal with and made us feel right at home. Very honest and knowledgeable if he didn't know he went and got the answers from his team members! The GM Daniel, and their financial teammate Darryl all worked collaboratively to bring this whole process to a wonderful experience! I would whole heartedly recommend this dealership and the Team! Ask for The Kia Dude he'll have your back and YOU'LL have the same wonderful experience. Thank You All 😁
Fantastic experience. Coming from someone who has never bought or owned a vehicle, the folks at Orillia Kia were patient and very helpful in understanding the process. I'm so very glad I chose to go to Orillia Kia, and so far I would say it will be my go-to for any future purchases or recommendations. Big shout out to Dean and Darryl for their comforting and respectful demeanour. Couldn't have asked for more! 6 stars if I could. Thank you guys, and to everyone at Orillia Kia.
What a great experience I had purchasing my Kia Stinger at Orillia Kia. I had visited another dealership and came away unimpressed.I work in the private sector and like to deal with companies that are family owned and a staff that enjoy their job.I believe in getting a decent deal with a good company that I enjoy dealing with.I was not looking for the best price but a good price with a good oufit.I found it..My sales rep. was Dean and he was amazing.You won't get a better experience buying a car, then with Dean.The sales Manager Al ..what a good person and nice to deal with. He went beyond for me on a break down with my vehicle.Also Darrell in finance was very kind and helpful.I bought my snows with rims from Dean and I look forward to the service on the vehicle..Thanks again..
If there was a way to give more than 5 Stars For Orillia Kia I would! Bought many cars in my life but this has to be the best experience so far! Awesome to deal with salesman Dean Young and other staff. Totally pleased with our (new to us) 2014 Kia Sorento! Thanks Dean for all your help and pleasure to meet you and other staff at Orillia Kia!
Bought my first car (2021 seltos) from this dealership today and had the best service anyone could ask for :) Dean was amazing and so helpful as well as Al, who worked behind the scenes!! It definitely the service anyone would want when purchasing their first car that's for sure! The service was great as well as super fast! By far the best.
I picked up my (new to me) 2015 Kia Soul today and I am so beyond happy!
I have dealt with Dean mostly my whole transaction to the first email till the walk around of the car! Dean is one of the most honest and straight forward, low pressure salesman I’ve ever met. He really know what he’s talking about and he’s truly there to make your buying experience as smooth and stress free as possible!
If you’re looking for a new or used vehicle I highly suggest dealing with Dean from Orillia Kia! The dealership and the people who work there really take the time to make sure you fully understand, and are happy with your purchase! I will be going there from for future vehicle’s and recommending all my friends and family there as well!
Purchased a 2020 Kia Telluride SX and picked it up today. Worked with Dean on the deal and I have to say it was the best experience I've had buying a new vehicle - I've bought a few new cars and it was just a different experience. I think the way Dean does business is what makes him so effective - low pressure and easy to work with which I've personally found rare when purchasing new. Goes to show you don't need high pressure sales to sell lots of cars.
He Showed my wife all the features of the car which it is absolutely loaded with.
I received a fair trade on my trade and overall am super pleased.
Would recommend Kia Orillia for sure.
My overall experience at Orillia Kia has always been terrific. Josh Buys and Larry
McKinnon are always friendly, professional and attentive to my time. I purchased a used
Kia and have been impressed with the vehicle and my dealings at Orillia Kia.
On a side note, I want to reference a poor rating given recently by Harsh Patel.
I was in the service department when this gentleman came in with an issue with
His vehicle. Both Josh Buys and Ted Lancaster were very professional in assisting Mr Patel
and his attitude and review were unwarranted compared to the service I saw and heard him
receive. I don't know why some people feel that the staff at the dealership's time is free.
Keep up the good work Orillia Kia-you have a loyal customer here😎
Thanks to everyone at Orillia Kia especially Daryl and Dean for helping us with the purchase of a new 2020 Kia Telluride! It has been a pleasure working with them from the beginning. They are professional and knowledgeable and do not pressure whatsoever. Thanks again!
Great bunch of guys that helped me out very quickly and very professionally. They worked very hard to make sure that I was happy and they went out of their way to get the car that I wanted. Very professional service and I would recommend them.
Had a great experience. No idea how they got me a 2020 Kia Soul GT. Dean was awesome to deal with, down to Earth easy to talk with.I recommend them always. Thanks Dean
Recently bought a brand new 2020 Kia Forte LX from these guys, and what a great experience it was! Absolutely no pressure and they helped me get the best deal on the car! This is the second car I have bought from this dealership and I would 100% recommend them to anybody. The car is amazing and such a big upgrade from my older Accent. They also follow up to see how you're enjoying the car. Overall a great experience!
Thank you very much Dean and Dane, you guys are awesome!
I just would like to Thank Nicolas at Orillia Kia for everything!! Excellent job, we are so impressed! Amazing to deal with and Dane the manager was excellent too!! Will be sending alot of referrals your way!
We have had a wonderful experience at Orillia Kia. Dean was great to deal with. He made the whole experience easy and not stressful. There was no pressure and a relaxed environment. All the staff were very helpful and willing to answer any questions we had. We would definitely recommend buying a car from Dean at Orillia Kia!
I just wanted all everyone to know that if you are in the market for a new Kia or even a used vehicle you need to go see Dean Young . I shopped at a few dealerships and I must say that Dean's professionalism, customer care and honesty is second to none. He is very knowledgeable and was able to answer all of my questions easily with ease. You can tell that he has a true passion for Kia which is not always evident amongst salespeople. Orillia Kia is very lucky to have someone like Dean leading the dealership and showing people what a great purchasing experience should be like. Thank you again Dean I love my 2019 Sorento and will be recommending you to all of my friends and family!
I just wanted to acknowledge the fact that the best customer relations I have ever experienced (in any business) came from this KIA location. Anders gave me a completely stress free experience and all of the other employees were amazing too. I was overly impressed at how Anders was willing to go the extra mile for me to ensure ALL of my questions/concerns were addressed. This is the best dealership of any brand I have ever been to in my life. Period!
I love going to Plaza Kia. Anders, Larry, and Josh have always made my experience enjoyable. They go over and beyond to ensure they will take great care of my vehicle. They also take the time to ask me how I am doing. I would recommend this dealership to anyone.
I do rave to people about how well they treat me at Plaza Kia Orillia.
Thank you gentlemen for all you do.
As well, Julie the receptionist is kind and personable. It’s a pleasure to hear her voice when she answers the phone.
If you want a great dealership experience not only for your vehicle but personally go to Plaza Kia Orillia.
Totally worth the drive from Mississauga. Just bought a 2020 Telluride SX V6 and loving it. Olivia and Dustin were transparent and fair when it came to finalizing a number on both my trade in and new Telluride. Olivia was uber knowledgeable and must have done her homework on this car cause she knew all the features inside and out. I appreciated the time she took to make sure I was completely comfortable with the features of the vehicle before leaving the lot (honestly like 3 hours lol). There is a ton of tech in this car. Look it up, do you homework obviously. But in my opinion this is the best bang for the buck in its class!