Excellent job
I gave the Unhaggle page to the salesman who took it to the manager who said OK. Signed up, gave a deposit and expecting the car to arrive mid-January. Smooth and easy.
Top notch service .Osvaldo is terrific salesman.Highly recommended dealership.
I had my first Kia experience with Dixie KIA . I was Toyota loyalist but Harry's customer service made my decision to switch to KIA from Toyota for my second car was made easy. The speed in which the car was delivered to me was exceptional . Kudos to Harry and Amith for job well done. When I have decision to make in respect to another vehicle Harry will be at the top of my mind. I give Harry 5 Stars great salesman with good knowledge .
Marius -Brampton - Feb 24 2018
Had a great time buying a new Sorento 2018 at 401 Dixie Kia. Adam Sales Manger has been great to work with. He went over and beyond to earn our business. I had few concerns going in but Adam gave us the assurance we needed to go with a new Sorento. If you need a new Kia just go tin adam and get the best deal. Period.
met Maria sales person and looked it 2017 santa fe awd sport. took a test drive and discussed options and prices. pleasant experience thinking of buying.
Hi
I recently went to look at a used car with the intent of buying. If everything seemed good.
Upon arrival I met up with an employee named Hamid Samadi.
Hamid was very friendly, informative and comfortable to speak with.
I didn't feel uneasy or pressured into making a decision. Which I appreciate in sales. I did purchase the car and enjoyed my dealings with Hamid and also can say the same for Marco and Adam.
I recommend this dealership to anyone.
Thanks.
Best customer service at ERIN MILLS MITSUBISHI
No pressure at all
Seservicig servicing my "elder mKia Magentis was a real pleasure. Thanks to Larry the service. Manager and his staff. Top notch attention!!
I had an excellent experience at 401-Dixie Kia buying my new Sorento. The salesman, Steve Chaiken was very professional and we negotiated an excellent deal. I never felt pressured or rushed and the deal was extremely close to my target (a few $$ per month) with exactly the vehicle and features I wanted. Steve was great about following up on delivery from Korea as well as on the actual delivery of the vehicle, explaing features, warranties etc.
I received a quote over the internet for a Kia Forte LX AT, with a Drive Away Price Worksheet. Unfortunately, I did not retain details of the salesman I talked to. He was most helpful, professional, and did not pressure me at all. I bought the car elsewhere, and am convinced that I would have saved at least $200 if I had purchased it through you. Next time maybe !
A.Rodrigues
Etobicoke
I am very disappointed with this dealership, first when I went on the Unhaggle site I got an email from this dealership , later I responded and told them it was ok to call me which they did. To make a long story short when I tried to contact the Person who I spoke with they never return my messages, I even left emails to no avail then I dicided to take my business to another Kia dealer.
We just purchased a used Kia Rio, and we love it. Our salesman, Ryan Blanchard, was amazing: he took the time and care to get to know my girlfriend and I, what we were looking for and within our budget. We are very happy with our purchase, and our experience with this dealership! Amazing!
We recently bought a used Kia Rio from here and really enjoyed our experience. We worked with Ryan and he was so helpful every step of the way, answering all our questions and even recommending a seat cover to protect the backseat for our dog. Would definitely call him when we get our next car.
The service manager is so friendly and welcoming. They’re doing a great job with sanitizing everything and making sure the environment is clean
I am job AC technician for rent a car my company name card all all kia service model car 2010-2012 2015-2016 2020
I went to go browse around for a vehicle. The staff at Kia is amazing!!!! Everyone is so welcoming and friendly. The receptionist made me a coffee and was beautiful. Im not ready to buy a car at the moment, but when i am 401 DIXIE KIA IT IS!!!!! :)
Couldn’t be happier about the service provided by Ryan! He was friendly, informative and quite knowledgeable. Ryan provides quality service and genuinely cares for his customers! If you’re looking for a KIA visit Ryan!
I went in for to get my 2010 Kia Soul timing belt replaced and the Service Department customer service was excellent. I would like to thank Ronnie Bowman and his staff and the Kia Technician who did an outstanding job with my car. They really do take care of you at this dealership. Thanks again!!!
I wish I could give this review 10 stars. My experience here at 401 Dixie Kia was phenomenal. My family and I were so well looked after. Josh, Corey and Amit were amazing to deal with. You will be treated like gold at this dealership!!
Josh helped my parents with an amazing 2017 Kia Forte!
Josh was very patient and was able to answer our many questions. He took his time and did not rush us. Thank you very much!
A big thank you to Ryan Blanchard ( Top notch sales men ) and the exceptional team Marco in Finance and the Manager Chris Perri. I’m finally driving my dream car Kia Sorento Ryan answered all my questions, making my purchase easy. Customer service was phenomenal throughout the process, They were very professional and knowledgeable. Ryan returned all my email promptly. Thank you for this great experience, highly recommended the Dealership!!!
* * * * * * * * * * * 11 STARS!!!
Thank you so much to 401 Dixie Kia for there outstanding service.
Ryan was my sales rep and Marco was my finance guy. They worked together to ensure that I was fully satisfied with my purchase and thru this whole process, i never felt pressured once.
The whole sales team was so upbeat that i could tell, 401 Dixie Kia truly cares about there staff and customers. Thanks again for all the karaoke solos in the showroom Chris ha ha ha
Keep up the amazing work 401 Dixie Kia!
I haven't had a vehicle in a very long time. My experience here with Ryan Blanchard was phenomenal. He made sure I was happy with my purchase, but went above and beyond when I came to pick my new vehicle up.
What an amazing experience. . . ! ! ! !
Thank you so much Ryan
Ryan is your go to guy if you are looking for a passionate sales person. He did go beyond our expectations in making us happy with our choice of car and how he accommodated my 2 little angels who were exhausted and cranky.
Awesome guy and again got a little thank you card in our mail box few days after our purchase.
I have been dealing with 401 Dixie Kia from a position of a vendor. I have engaged with the receptionist, maintenance, driver to the general manager. They are all wonderful people dedicated to their jobs. They all bring a great energy and care to their work place. It has been always a pleasure to collaborate with them.
What an experience buying a car! Josh has made this process very easy and stress free. Will definitely go to him for my next vehicle when my lease ends!
My partner and I could not have asked for a better car buying experience. Ryan went above and beyond to make sure everything was as easy as possible for us while we were checking out various used cars. He explained features and answered our questions with ease. We never once felt any sort of sales pressure that is usually associated with buying a car. Pieter and Chris made us feel welcomed from the second we walked through the front door after a negative experience at another nearby lot. Marco was also great on the financial end of things. We left the building with our “new-to-us” 2016 Kia Rondo completely satisfied and are looking forward to a continued relationship with 401 Dixie Kia in the future!
Every time I need my car serviced, I drop it off in the morning and tell them I need to have it back by 3 p.m. (even if it's just an oil change). I give them 5-6 hours to complete what's needed. I have never had my car ready in time! The staff at the service desk are great but seems the department can never get things done on time.
We purchased from this dealership after having a very pleasant experience at the Service Dept a few days ago. Their premises are modern, clean and comfortable. We bought a Kia Niro Hybrid. Our sales rep, (Ryan and Josh) were beyond and above :) they know very well the product and they also have shared personal experiences about the car that we were about to buy and making all the arrangements to have the car ready for us in a very short time; what it made us to close the deal. Their quality, kindness and price were unbeatable.Thank you, 401 Dixie Kia's team. You are 5 stars!
First time new car buyer here and the experience couldn't have been better.
Ryan and Marco are absolute stars were very patient with all the questions and very knowledgeable about the products. I bought with complete confidence what a great team!
This dealer is very good I was driving on Highway all of sudden I got engine light car start jerking and nearest dealer I found this, and they found software issue fix it without charges, I got my oil change and they wash my car too. I like to send my special thanks to Leslie in customer service for her excellent service she gave also I have terrible headaches she even got me tylenol, I wish I can give her 10 stars for her excellent service.
I purchased from this dealership after having a very pleasant experience at the Service Dept earlier this year. When I was ready to trade in my 2015 Soul, I knew I had to do it at this location. It's been a week since I picked up my new 2020 Kia Soul EX Premium. The Sales Rep, Harry Stecyszyn made this the most pleasant experience. I would recommend both Harry and 401 Dixie Kia to anyone in the market for a new car. Thank you
I had purchased a 2020 Kia Forte from 401 Dixie Kia as my first brand new vehicle. Josh made the process very easy and fun. Marco as the finance manager helped me get approved as I don't have the best credit. What a great team they have at 401 Dixie Kia. Will definitely tell my friends and family when they are in the market for a vehicle for new or used vehicles! Cheers 401 Dixie Kia!
I didn’t buy a car from there because of a disagreement with price. The manager decided to lie to me and waste my time so I don’t leave the dealership and after 2 hours he didn’t own up to his word in matching what Nissan had offered me. Waste of time, I would recommend to work out the number before wasting time.
We wanted to buy a second car for family and we were torn between Kia and an other make. However, Harry made our decision easy and simple. He is an excellent sales person, no frills - tells you exactly what you should hear - no more, no less. He was with us all through the process and was extremely personable.
The car is also very good and we enjoy driving the car. Definitely recommend the dealership and Harry if you are looking for Kia cars.
Ryan was a really great help! I appreciated his honest "no beating around the bush" approach about the cars i was looking into. He was VERY knowledgable about them and i felt i could trust in his service for my specific car needs! THANK YOU AGAIN for all the facts you've provided to narrow down my decision!
I bought my 2014 Kia Forte from them. The owners were amazing! They listened and actually helped me with my car woes.
Their service centre is top notch and provide superb customer experience. I would recommend this dealership to my friends!
The Service Team is AMAZING! I have been a customer for about a year and my experience every time has been always very pleasant, even when it came to last minute long repairs/recalls or quick maintenance services. I especially want to thank Meagan and Ish for taking such good care of my concerns in the past two visits. They are both very friendly, respectful, and considerate for any concern I brought up with my car. Thank you for going above and beyond to assist your new loyal customer! :)
If you want to feel like part of a family, please hit up this dealership and forget the rest! I met Ryan by great coincidence at a part-time job I have and it wasn’t without natural conversation that I found out he worked at Kia. From there, it has been the most AMAZING experience. Ryan, Marco, Chris, Josh and the entire dealership made me feel like part of the family, like what I wanted mattered and like I wasn’t just another sale. They took care of me and worked hard for me; from getting a used car to a brand new 2019 Kia Soul. I have NEVER felt so valued at a dealership before. They explain EVERYTHING for you, answer ANY AND EVERY question (even if you ask over and over again) and just make sure that YOU are happy and have made the best decision after they work hard to get you the best option. I will ALWAYS recommend them and it doesn’t matter who you go to; they support each other and provide a second set of eyes, for each other, to make sure it is really the best deal. I have never been so happy and thankful to have crossed paths with such a bright star and feel like I have found friends in these guys. Don’t trust my review? Then go see them, in person, yourself.
P. S. THANK YOU GUYS SO MUCH. xo
Harry and Marco make the best team. They not just helped me buying a best car under my budget but also provided great customer service. I feel very fortunate to have them help me. The owner himself is a great person too. They respect and care for their customers. Highly satisfied and will recommend this place to anyone looking for a Kia!
I recently bought a Stinger off of Ryan and he made the experience so easy and enjoyable for me. I have had poor experiences while buying a car in the past so I was a little nervous, but his service from beginning to end was nothing short of amazing. I will be recommending Ryan to all of my friends and family from now on.
I'm not one for posting negative reviews. This is my first one in 28 years of existence and it's because of the service (or lack thereof) here at 401 Dixie Kia. Log of events are below. You can take what you will from this.
- DEC 1 2018: I pick up my car (2019 KIA FORTE) expecting interior coating, rust proofing, winter tires installed etc. After all, Ryan the sales rep told me it was ready. He was great. I drove it off the lot a new Kia customer, feeling good. It wasn't until a couple days later of driving did my dad and I realize absolutely nothing I paid for after market was put on this car. No rust proofing, no interior coating, no exterior protection, NO WINTER TIRES. The reason? None! It just slipped through the cracks. To their credit, the sales manager Chris, attempted to make things right by offering 1 year of oil changes for free (I later found out that what he REALLY got me, was just the first TWO oil changes free, which could theoretically last 1 year if you drive 1,000kms/month.....) That's fine. It's behind me. I'll move on.
- MAY 31st 2019. I brought in my car and told them I was concerned about an acceleration issue. It keeps sputtering/hesitating. They took a look and reset the adaptive learning and told me it should be fine, but if it keeps happening to come back. SPOILER ALERT: It keeps happening...
-JUNE 12th 2019: I'm back for service because again, it's still sputtering/hesitating. They had my car all day (from 7am to 5pm) and when I pick it up, you know what they told me? "The technician drove your car and they drove another car on the lot. They both felt pretty much the same. Might just be the way your transmission feels". Right.... So this is what qualifies as servicing a car now? If they did more work behind the scenes they sure didn't tell me. So reluctantly, I take my car back. I'm supposed to bring it back again if it happens.... again.
SPOILER ALERT: It keeps happening
-JUNE 16th: I'm driving with my family on a highway when the car starts lurching and just gives out/breaks down. Luckily no one is hurt but CLEARLY, whatever the issue was has reached its climax because nothing was done. Did I mention this was Father's Day? Great timing. Oh did I also mention this car is less than 12,000kms old? I'll spare you more details, but my family and I had to struggle to get home from Guelph (we live in Mississauga) while also getting the car to this dealership on the same night via tow truck.
This dealership had my car at 7am JUNE 17th and I've now received it back on JULY 12th. From Day 1, I was told by Megan in reception that a loaner would cost me $35/day until repairs are authorized. And even if the repairs are authorized, she told me I may not get reimbursed for my loaner charges. She didn't know. Are you kidding?! I have to pay to get around when my brand new car just broke down because it wasn't fixed TWICE? So I refused to pay for the loaner and waited for my approval. It took 4 days for them to grant me a loaner free of charge and they only did it because I called them on the 4th day explaining I need a car! Radio silence in between.
During this MONTH of repair:
1. They've forgotten to send a shuttle to pick me up from work, leaving me stranded until I called them. That happened June 17th, 4:30pm.
2. I had to chase them down for answers and updates regarding my car because no one calls you (from June 20th to 28th, no calls. I had to call them June 28th at 12:45pm. And again from June 29th to July 10th, no calls from them. I had to call THEM July 10th at 7:45am)
3. I've asked for a call back on July 10th and I didn't get it. Megan in reception...
4. Hell, I even tried calling the sales manager, Chris, during this fiasco. Left him a voicemail so he can help me out. He ALSO didn't call me back to this day.
5. No one seems to know what's happening. Reception will most likely answer the phone and say they'll have to check. Are there no notes on file???
Folks, this dealership romances you with the sales side and completely dropped the ball in service since I picked it up...
What an amazing dealership! Between Marco, Chris and Ryan, I felt so comfortable there.
But if you're gonna deal with anyone at that dealership, ask for Ryan Blanchard. He made my transition from my old car to my Kia Optima so smooth. He's such a.great person and made me feel like we've known each other for years! Thanks a bunch Ryan. You are truly a Gem!
What you expect from a sales person while buying a car for the first time in life? Unflagging support, thorough guidance on selecting a right vehicle, and very competitive price!
That’s what I experienced from Mr. Harry Stecyszyn (KIA Brand Specialist). Very smart, helpful, and caring. My new Kia Forte Ex model, I am just loving it. Thank you so much to Harry and 401 Dixie Kia team.
We purchased our second vehicle in 3 years from the same sales consultant, Ryan Blanchard. He's offers the no pressure customer service we were looking for. Very knowledgeable and accommodating to our needs. Overall the staff at this Kia dealership has a very family oriented culture with their staff and customers. Their employee retention is quite impressive as we see the same people year over year. They must be doing something right! Thanks again.
A five star review for five star service!!!! Our experience purchasing a new car at 401 Dixie Kia was second to none. Our salesman, Harry, was the best! He took care of us throughout the whole process and made purchasing a new car easy and seamless! By far, the best and easiest experience buying a new car yet! Also, a special thank you to Chris, the manager, for making our experience buying a car so unique and the most fun ever! Between the two of them, we definitely felt like part of the Kia family! If you’re in the market for a new or used car, definitely go check out 401 Dixie Kia and ask for Harry! You won’t regret it!
I recently visited this dealership and had the pleasure of meeting my Sales Rep Harry. From the moment we started our discussions until the moment I drove off in my new Kia he looked after every one of my needs. I truly felt appreciated as a customer and ultimately made the final decision to buy this vehicle because of him.
The other team members in the dealership were also a pleasure to deal with. They were personable and willing to assist and answer any questions I had. I would absolutely recommend this dealership for your next vehicle. Stop in and ask for Harry. You will witness first hand customer service at its finest.
Thanks all and a special thank you to Harry.
As a first time car buyer, Harry made the process for me not only smooth and easy but very enjoyable. He was very thorough, answered every question I had, and made me feel very comfortable. It's been over a week and I love my new Kia. 100% would recommend to family and friends.
Great experience from all staff from the initial contact through to financing but Harry was the best! I wanted a specific car and wanted to drive away in less than 48 hours. Harry made that happen and I got a great price too! Oh and they have good coffee so what’s not to love.
Very happy with this dealership and Chris went over and beyond for me and my family. I will tell everyone I know about this service. Great guy and great place. Very fun and helped us into a first new car. Great job 401 Dixie kia
Overall, it was a great experience at this Kia location. Josh is a very nice guy who has a great personality. He was very professional, polite and friendly. We were able to find a brand new Kia Forte that my parents and I liked at a fair price because of his help. He let us test drive the car to see if we were satisfy with it and we liked it a lot. He also went through everything that was featured in the car. Got all the paperwork done and everything else needed before we purchased the car.
Thank you Josh for all your help. Good luck to you and your other staff members in selling more cars. Keep up the good work. Also thanks to Marco for helping us as well with the paperwork and process.
If you want excellent customer service and you like Kia cars this is the place I would recommend you guys to go to. Thanks again.
Harry Stecyszyn of 401 Dixie Kia made our purchase of a new vehicle smooth and seamless! From the start, he put our minds at ease with his knowledge of the vehicles and ability to listen to our needs. He worked tirelessly with management to find middle ground to get to a number we were all comfortable with. Thank you Harry for going above and beyond and making the purchase of our brand new vehicle a pleasant and hassle-free one!
Great experience from the day we walked in to inquire about a vehicle all the way to pick up. Ryan and Josh in sales are both very knowledgeable, friendly, down to earth and made our experience fun. They will give you the ultimate customer service experience. Even on delivery, they took care of every detail before we left the dealership with the new car.
I had such a great experience with Josh and Chris buying my first Kia. They were so professional and had great personalities. They were so great and attentive and genuinely funny, which made buying a car less stressful and intimidating. I feel really good knowing that if I need any help with my vehicle, they will be there for me. Would definitely recommend Josh and Chris to any of my friends.
My wife and I purchased a 2019 Kia Forte LX from 401 Dixie Kia. Our experience from start to finish was excellent! We were first connected to Ryan Blanchard and he became our sales consultant. Ryan was very patient, responsive and thorough in answering all of our questions. He led us through the test drive, purchase process and delivery. He also took time to walk us through the features of the car. On delivery day, he picked us up from the subway station to make our travel to the dealership easier. He was very easy to work with, warm, friendly and humorous. We had compared pricing with other dealers and 401 Dixie had the best price. The dealership made us feel at ease as first-time car purchasers. Highly recommend 401 Dixie Kia. Thank you again to Ryan, George and Marco!
I had an amazing experience with Josh and Chris. They were very professional, patient, knowledgeable, and made the whole process as smooth as possible. I'd definitely recommend them to anyone looking to buy a car as they're fun to deal with and aren't at all pushy about selling you a vehicle. To top it off, they helped me keep my son occupied by teaching him magic tricks and printing off various colouring sheets to his liking. All the staff I dealt with were great and I love my new car!
Very pleased with the service offered by Marcus, the Salesperson.
Very patient, and took the time to explain to me all the features of the car, showing me how to operate and adjust all the new features in the car.
If you were to use this dealership,, I strongly recommend as a Salesperson to see.
Hello,
I normally do not write reviews, however after getting my new car from 401 Dixie Kia I had to let the world know how amazing they are. Eric and Katie have the most amazing and wonderful staff. The show room was beyond amazing and the professionalism and care was top notch. I would recommend everyone to check them out!
Great Customer Service
Amit, was very helpful when showing the pre-owned cars. We saw a couple of them and never felt any pressure to close a deal. Very respectful and friendly, Amit made the purchase of the car a great experience We are now the proud owners of a Kia Rio 5dr LX.
Carlos M.
The BEST car purchasing experience ever!
I had inquired about an Optima through submitting a request via their website and Sunil was prompt at replying and also answering most of the questions that I had. Right away I knew that this person was attentive to my needs and requests and that I should definitely go in and have a chat. Sunil was very accommodating to my hectic schedule and also provided some entertainment to my family (consisting of 2 kids and a wife) via Sky Spiers. Sky took the liberty in making sure that my family was taken care of and not bored while I dealt with Sunil in a possible vehicle purchase. Thank you very much Sky! To make a long story short, I walked out of there with a happy family and a brand new Kia Optima. It's nice to see a dealership where all their staff have smiles on their faces. Marcus, thanks for the insight on some of the other vehicles I had questions on and finally Melissa for making a financial transaction so smooth, it was like I've been dealing with you for years. Katie and Eric, you've got an awesome staff and a great dealership in your hands! Thank you, Edward T.
replacement for my wife's 2002 Cavalier
my wife and i decided that it was time to replace the aging Cavalier, we agree to take our time in order to find the right car at the right price, top of our list was Toyota and Honda, follow by Nissan, Subaru. Ford and Mazda and bottom of our list was KIA and Hyundai, we did a lot of research and we knew the vehicle we wanted and which one were within our budget, i got to admit that i'm a little bit of a pain, i'm hard to please and i can't stand sales B.S., unfortunately every time i walked into a dealership i was defensive, and the experience can be less than pleasant, on Monday May the 5th we were already half way in our list, KIA and Hyundai were at the bottom of the list but we happened to drive on a street where both dealers were side by side so we decided to take a look, we where greeted by the front desk girls, they called a sales rep and immediately, like in every other dealer, i got defensive but this time it was different, in less than 5 minutes i was really comfortable, we were greeted by Sunil, he looks very young but every minute of our interaction he was always very professional, i felt he wasn't trying to sell us a car, i felt he was trying to help us find what we were looking for, he offered a test drive, he did a comprehensive walk around, he explained to us every thing relevant to that particular car, it was a very nice experience, both of us fell in love with that car right there only thing left was to make the budget work, we talked a bit more over coffee and we explained what we wanted, we even push a bit harder, he went away for a few minutes and came back with an offer below our expectations, it was really hard to let that go, so today Tuesday May 6th we picked up our brand new KIA Sportage LX Twilight Blue Metallic (they even had the color we wanted).
All the paperwork was prepared by Melissa, she also did an amazing job, she took her time to explain every little detail, she even went above and beyond on a rust protection that i did decline and find a way better price that was within my budget, it was a fantastic experience all across the board, i only hope when is time to use the service department i can find the level of professionalism to match sales and finance.