We purchased the 2018 demo Sedona (which the owner of the dealership drove ) and we’re extremely happy with our purchase and the treatment we had while purchasing the van. Pamela was amazing. We also purchased a car at the same time as well.
Once we brought them van home within 24 hours there was an issue. The automatic sliding door was scratching the van as it opened and closed.
I came in for an oil change that Autumn and had asked about the rust warranty we purchased. The salesman came out and inspected where the rust was and very rudely told me that it wouldn’t be covered under warranty because I was in an accident. I explained that I would know if I had been in an accident (because I hadn’t been). He was very rude and walked away.
I called the dealership looking for some information on a part we needed. The built-in sun-screen had ripped. I called and no one had an answer. They said they would get someone to call me back. No callback. I called again, and I never heard from them.
That winter we had our winter tires installed at the dealership. In the middle of the winter, we noticed our tires looked a bit odd. We didn’t know exactly what was wrong until we had our tires installed the next winter at Jiffy Lube. They explained that the lug nuts we had were not safe to be installed on our winter tires. The dealership installed those on my van without saying anything. The mechanic explained to me how they weren’t the right fit, and wouldn’t get tight enough and could have put my family in a very dangerous situation.
Last week while getting my oil changed again, a mechanic mentioned my tires needed to be changed. We brought the van back and I got new tires. With only 70000km on the van, using winter tires for 5-6 months of the year we were surprised we needed tires so soon. The mechanic explained that our tires weren't all the same and 3 of them were very worn and 1 wasn’t. The tires on the van are the ones we bought with the van from the dealership.
I expressed my concerns to Paul the owner, in which he denied my accusations and offered to look at the rust. I sent him photos of it and there was no response.
After reading other reviews it looks like they need some new mechanics and the owner doesn’t want to take any responsibility for anything. We will definitely be taking our business elsewhere.
Thank you for the service. It was excellent as always. Nice to see you all again.
I was greeted warmly and professionally; my vehicle was worked on expeditiously; I was informed immediately of their concerns; they understood and worked with me regarding my financial concerns; they listened to me regarding a new and apparent maintenance issue and were able and quite willing to deal with it immediately; they kept us informed of their diagnosis and suggested remediation and henceforth made sure that my wife’s level of comfort was addressed while the repairs were being made. It was a pleasant experience even though it was a matter of close to 5 hours from beginning to end.
Great service, very safe covid protocol, and really friendly staff! Came to get a new tire, and instead they were able to fix the old one for a fraction of the cost
Very helpful when finalizing a complex financing arrangement. Went out of their way to ensure customer satisfaction. If you're buying a Kia, then you want to talk with the staff at Muskoka Kia
We dealt with Crystal at Muskoka Kia and she was really good handling the Covid situation and helping us feel safe while still providing the service we needed. Would definitely recommend looking here if you are in the market for a car or SUV.
Quite happy with Muskoka Kia. Staff were very nice and my service was done quickly. My car was taken in to the shop at the time my appointment was scheduled for. Thouroughly pleased!!
Always well taken care of at Muskoka Kia! Thanks for all the good work you do.
All the Muskoka Kia staff in the service department are absolutely wonderful. I always feel welcome.
Always satisfied when I walk out, service and sales both have great customer service. Just traded in my second Forte for another one. KIA has great cars. Transaction was fast and easy to get everything complete . Any questions I had were answered promptly. I would recommend Muskoka KIA to anyone.
I purchased a Kia Sorento for the first time in summer of 2019 and I can honestly say that my experience from first going in to driving away with my new vehicle was phenomenal. Brett was my salesperson and he was so great to deal with. Very patient, knowledgable and friendly. I'd highly recommend him if you're looking at a Kia. I cannot say enough positive things about their service dept and staff. Professional, speedy and just generally really lovely people.
Purchased a warranty agreement when I bought my car, I was told that my oil pan is failing and although the oil pan is a critical part of the engine and it is specifically listed in the agreement it has been declined for warranty.
I have been happy with the service Kia has provided, but DO NOT buy an extended warranty from them as it is not honoured.
Brett was extremely helpful on helping me with my recent vehicle purchase. Not pushy and helped me find something to fit my budget. Would highly reccomend!!
Pamela helped me get a great deal on a used Kia Sorento year end. She worked with me until we were both happy and got me a good trade in value for my car. Also took my car in for repairs years later and new tires and everything was done quickly. They even washed my car inside and out!
Kia Canada has the best customer service. They were prompt in dealing with my situation.
I have only good things to say about the company
I recently purchased a Sorento from Muskoka Kia and was pleased with the service. They were very accommodating and provided excellent service from test drive to pick up!
Excellent service, reasonably priced, fantastic staff. I can't over emphasize how much I appreciate the amazing experience I've had with these folks. Highly recommended.
Have only used their services a couple of times but found staff very friendly and service has always been quick and efficient...
60.00 for tire storage is way too much!!! Up 30% from last year!!!!
Brought our second car in at 11:00 am (appointment) simply to put on snow tires......car was not ready until nearly 2 pm. Way too long.
I had my car detailed, I have 4 kids and let's just say it was gross before having it cleaned. Muskoka Kia did an amazing job with all aspects, floors, dash, upholstery all spotless. Thank you!
I had my car detailed, I have 4 kids and let's just say it was gross before having it cleaned. Muskoka Kia did an amazing job with all aspects, floors, dash, upholstery all spotless. Thank you!
Brett and the Muskoka Team were excellent to deal with. Not pushy or fake, just genuinely nice people. We bought a used Kia Sedona from them. When we came to pick it up the kilometers were not as advertised and the trunk wasn't working but Brett quickly adjusted the price to reflect the mistaken kilometers and offered to drive the van to us in Barrie oncet trunk was ready since it was their error. Thanks for a great vehicle and experience.
Very happy about our new 2020 Sedona. Paul and the rest of the Kia team were super helpful in arranging a trade-in, getting through all the paperwork, and demoing all the features. Much appreciated!
Brett is awesome! Great sales rep. Very patient and thorough. :) thanks again.
Fabulous job on cleaning my car... courteous! And efficiently changed warrantied issues without question! Will go back
I have dealt with Muskoka Kia for a number of years. Their staff have always been friendly and I get the feeling that I am among friends. They readily provide explanations for my questions and their pricing for service and new cars is within expected levels. A highly recommended dealership.
Muskoka Kia's service and parts department has taken care of me and my cars( non Kia and Kia brand) for 4 years now. Mike, Brook, Kerry and there amazing team, have always went above and beyond, always going the extra mile and treating everyone like family. Thanks guys for the top notch service and i wouldnt consider bringing my car anywhere else. Fair prices and genuine feedback there is never a worry in my mind. You guys are the best!
Had an appt. to take our Kia in for servicing. I usually do this but experiencing some health issues & unable to drive. My husband dropped the car off & Nigel drove him home. They called to let me know the car was ready & again Nigel kindly returned our car & Paul Mascarin picked him up. You certainly can't go wrong with this wonderful service - thank-you one & all at Muskoka Kia, I certainly appreciate your kindness.
Kia employees are great to deal with. Very curtious and trusting. They always help us out on a moment's notice. I highly recommend the service department to get the repairs done. Very fair pricing.
Had 3M paint protection film (PPF) installed on a recently purchased used Honda CR-V. This was suggested by the sales rep at Hunt Club Honda, when we purchased the vehicle, as an alternative to a bug deflector. Researching pointed out both the benefits and difficulty o the install. Only two authorized installers in Muskoka, KIA was the nearest. Staff were knowledgeable, friendly and efficient when I spoke with them. Price for the install, on leading edges of front fender and hood, was at market level. The install was started as scheduled, and completed on time. Workmanship looks really good, no bubbles or wrinkles. Covered 24 inches up hood. Must be left for several days to allow adhesive to fully adhere and set, so no washing. Suppose to be carwash-safe, as opposed to plastics bug deflector, which isn't.
The service team is marvellous! They inform us of extra charges before performing work. The work is usually completed before the end of the day. We are currently taking all our vehicles to them, including those which are not KIAs. We have also recommended them to others who have also found their good.
I have brought my vehicle into Muskoka Kia quite a few times now. Wonderful people who do business honestly and provide fantastic and friendly service - always a great experience!
Excellent services. Don’t push for work that does not need to be done. Excellent timing.
Great to deal with! Excellent service. Would recommend them to do 3m on your vehicle!
Wonderful would be inadequate. Attitude alone is 5 stars. Then add in a very generous amount of efficiency and doing it right makes a winning combination. I would gladly bring them all my business and recommend to family and friends alike...
Always a pleasure dealing with the staff at Muskoka Kia. Friendly, thorough and always smiling!
Excellent in every respect - Sales, Service!!!
I was very impressed with the service, I took Mom's car in because I was hearing a clunking noise, ended up front stablizer bar needed replacing, an inexpensive fix. I was called & told that while on hoist they found that tires were worn on inside & lots of small cracks on the side walls. To make a long story short I agreed that tires were 7 yrs old & thought their quote was very reasonable for new ones. I was given the total amount of the bill over the phone, there were no surprises when I paid & they even cleaned my rims & reattached a nut & bolt no charge! When I went to pick up the car their was a young woman in distress who had many issues with her car & had to take her 2 year old to Sick Kids the next day. They were very sympathetic & gave her a loaner car for free! It was so refreshing to witness the compassion, I don't think there's too many dealerships around that would go this extra mile!
Love the front end service team at Muskoka Kia. Always able to get my vehicle in quickly when there is an issue. They are sensitive to the reality that vehicles can be expensive and always try to find ways to make repairs affordable.
The service at Muskoka Kia has always been fantastic in my experience. I have been pressured into any service that my car didn't require. Their rates for parts and service are very fair.
This dealership went above and beyond recently when my car met its match with the -40 degree weather. Not only did they come pick me up to get me into a loaner car, but they were able to fix my car quickly and then return it to me. What should have been a very stressful situation was completely managed by excellent customer service, reminding me of the importance of buying local. Thanks Muskoka Kia!
Paul and his staff are great. I take my car here yearly for a service check up. Always very thorough information. Not very pushy. Im confident I’ll buy from this dealer again.
Paul and his staff are great. I take my car here yearly for a service check up. Always very thorough information. Not very pushy. Im confident I’ll buy from this dealer again.
Mike and his staff in the service department are fantastic.You could not ask for a better place to visit.For all your car repairs.
Had an excellent experience, having been granted access to look at the new Stinger GT in the show room on the weekend. Very friendly staff, and the car looks awesome and practical. Looking forward to returning once a red one is in stock, and hopefully going for a test drive in the future.
Fixed my wife's car.
They are quick but it seemed a bit expensive
for the 30 minutes work done on it.
When my Sorento had a lot of problems, they were there, they got USA special rental car so I could see my brother in North Carolina. Again it broke down and was ready in two days. They are now searching for another Kia for me and have let me drive a 2016 until they find one! Mike and Nigel, you guys are just the very best. Great service and they listen to your needs. Thank you for being here! Virginia
Always get great service at Muskoka KIA. I don't even drive a KIA, but they have got me thinking about it. Keep up the good work.
Don Ansley So...while travelling down from Huntsville to pick up my 2011 Sorrento, my old Buick starts making really horrible scraping noises (sounds like a wheel bearing). I asked Mike to check it out and after a brief glance on the hoist, sure enough looks like a wheel with a lot of play (typical of wheel bearing).. So we gotta head back without the Buick, I give authorization for a $350 repair and am on my way in my new car!....I get a phone call from Mike twenty minutes later...NO CHARGE Mike says!....it was the WHEEL ITSELF that was coming off! My brother-in-law and I had manually switched to summer tires a few weeks earlier and thought we were CLEVER saving a few bucks by doing it ourselves! (never again! ) My point here, however, is the INTEGRITY of the service department. Mike had authorization to replace the bearing, I would have never known. MANY places would do exactly that, but not Muskoka Kia. THANKS MIKE!
Good experience during the sales process. Gary was a delight to work with as he took his time to go overall all the features of my new Kia. Service was prompt. Was in-and-out on a busy day.