What a horrible experience!!! My husband took his car in to get an estimate on repairs. Car was dropped off 7:30 am Tuesday Feb 26th. He advised Service that he needed the car back by 2pm as he had to pick our children up from school. Was told it would only take an hour to an hour and a half. He was told he would be called when they had looked at it to assess the damage. He waited until noon and then called he was told by reception that service advised they thought they had the car for the day! (After telling them in person and on the phone that the car was needed by 2pm. ) reception advised that they would have service call him back right away. At 1:55 still no phone call so my husband called and was placed on hold for 15min eventually hung up and called back several times before reaching someone. When he finally got someone on the phone he was told they hadn't had a chance to write out the estimate. They asked if he needed to be picked up whenever they could get someone to shuttle later on. My husband had a coworker drop him off rather than wait and risk the chance of not getting to our childrens school in time. When he arrived not only was the estimate not ready they turned around and charged him $70 for an estimate that he was never advised of and STILL HAS NOT RECEIVED! This is horrible customer service. I would not recommend this location to anyone!!!
After gaining some experience from previous dealerships, I had a general idea of what I wanted to buy when I visited Paul Coffey's Bolton Kia. I was looking for a Kia Forte that had an affordable price, drove very well, and had relatively low kilometres. Even though the car I originally wanted had already sold, a sales representative named Cheryl Coffey was more than willing to help me find another car that fit all my wants and needs. She let me test drive as many cars as I was interested in, and eventually I settled on a beautiful Black 2014 Kia Forte EX. After some negotiations on price, Cheryl was able to get me a fantastic price well within my budget. Thanks to her, I am now going to be the proud owner of the 2014 Kia Forte as my very first car! Thank you so much for your help Cheryl, and I would definitely recommend her and Paul Coffey's Bolton Kia to anyone else who is looking for an affordable car and friendly service.
Michael
My husband and I had an appointment to go see a vehicle at this Kia location. On the day of, we were running late and I called to inform and confirm that we were en route. The distance from our home to this dealership was just over an hour. Long story short, when we arrived, they told us they don’t have the keys because the owner mistakenly left with it for the weekend. Additionally, we were taken outside to see the vehicle, on approach it was filthy not to mention the interior, it was very messy. To redeem the error, the sales manager offered to drive the vehicle to our home so we can test drive it on the following Tuesday after Thanksgiving. We waited, there was no show, nor, no telephone call.
We were serious about purchasing the vehicle so my husband called one week after, again another promise to bring the vehicle. Yet again, there was no show, no call. I am not on here to give advice to anyone on how they should run their business but, I think when you run a business which sole purpose is to generate income from the public at large customer service should be the utmost importance.
I feel that there was no courtesy or respect for our time.
I truly hope that you take what I am saying seriously and not take people’s time for granted.. I am refraining from calling names but, you know who you are.
Went in for an oil change and a brake fluid flush and the one mechanic Mike did a good quick job of it! Was in and out of the shop in just under and hour and he made a good call on switching out my windshield wiper blades!
Please read this experience before visiting them.
I bought my Audi A4 2015 from Paul Coffey's Bolton Kia dealership on 7 August 2020 with LUBRICO full coverage warranty and Auto Plaza Exclusive Lifetime Engine Warranty. They said you would not pay anything for repair. 11 September 2020, The engine light came on and turned off the same day. I did not do anything. 2 October 2020; The engine light came on again. After 3-4 hours later turned off again doing nothing. I called their auto services. I explained the situation. They said you have to book an appointment and we have to check your car. I booked an appointment for 5 October 2020, relying on having 2 warranties on my vehicle and I did not want to take a risk. I called and said the engine light is not turn on 5 October morning. I asked them should I still bring my vehicle? They said yes, you should bring your car, we are able to see engine codes if the engine light even not turn on. The engine light was not on when I went to their services. They did a diagnostic test and found 4 engine codes. They said there was nothing that needed repair and they cleared the codes. They charged me 120$ for cleaning codes with OBD devices. I said I did not want to pay because I have 2 different warranty contracts. I also paid almost 4000$ for the warranties. However, they did not accept it. They forced me to pay. Do not take their word for it. Even if you buy a warranty from them, they will find extra something that will charge you.
I bought my 2021 Kia Seltos from Paul Coffey Kia. Amazing service amazing steam. Bassim was amazing helped us find the right car at the right price and Roy was amazing in the finance office as well.
Thank you guys
Great experience with sales and finance. Roy and Anthony helped me get my new car.
These guys always listen patiently to what the customer has to say. A great team indeed.
Thanks alot guys. Keep making more customers happy.
Great service and excellent staff. Special mention for Roy and Bassim who guided us and worked with us to get thr best deal
Great dealership. Bassim was great for helping us find our car. staff was great. amazing team thank you
I have bought my vehicle from this dealership and Bassim helped me with the sale, he made it really smooth and easy and knows his product. Also the management team Naomi, Isha, and Roy. they tried their best to give me the best deal. i highly recommend this dealership.
Thank you guys
I went in looking for a pickup truck, Roy and Bassim are very professional. they made the whole process easy and smooth. They both worked very hard to help me get the sweet Ford F-150 Sport. Even with this whole pandemic happening, they both made it work in a timely manner. They are amazing at what they do and I will recommend everyone looking for a vehicle, to go to them! Thanks again Roy and Bassim! Yall are the best YEEEUUURRR
very great service! I dealt mainly with bassim and for anyone going to this dealership i highly recommend going to speak with him, he was very pleasant and extremely helpful towards getting my new car! Keep up the good work i couldn’t be happier :)
My husband and I purchased our first car together. Naomi was amazing. She made everything so easy. Our second car is definitely coming from you guys. Thanks 😊
My wife and I's experience working with the dealership was amazing. We dealt mainly with Naomi who managed to help us with our first car experience. We were looking for a used car and Naomi made it incredibly easy throughout the whole process. She was honest but understanding and came up with the best deal for us. Needless to say, when we buy our next car we'll be back, asking for Naomi. Thanks again!
This place has such a good vibe! I walked in and was instantly greeted with a great smile. The sales manager Naomi helped with everything I needed and I enjoyed the whole process. Definitely recommend this place!!! Go see Naomi if you want a great experience.
Amazing experience buying vehicle from Bolton KIA. Very relaxed and safe atmosphere despite covid 19. Respecting social distancing and following all infection control measures. Great experience while finalizing deal with Isha Dawood and Noemi Joseph. Offered great complimentary services besides vehicle purchase. Overall very well impressed with the services. Definitely recommended KIA dealer.
I visited the dealership looking for my perfect car. Isha, Naomi and Bassim were so knowledgeable and helped me until I found exactly what I was looking for! They gave me the best deal they possibly could and I couldn’t have asked for better service. Thanks to them everything worked out perfectly.
I have been to Hyundai Woodstock, 401 Auto in London, Ford Linkoln in London, and Corcon in Woodstock. Each of these dealerships would not help me with my situation and refused to even attempt to go further with me. Here at Bolton Ki, Naomi helped me apply, get approved, and receive my car in the matter of a weekend. She stayed in my budget range and fought for me to receive the best rate possible from a respectable loaner. I will definitely recommend this place to any one who asks, and will likely come back here when I want another upgrade.
Been meaning to write a review for a while now but totally forgot after the excitement of my new car. After the amazing service I received from Isha Dawood I had to come back and leave a review! 4 out of 4 stars :) so kind and really knows what he's talking about. Usually when I go to a car salesmen I feel like I'm being taken advantage of, especially since I don't know much about cars; but with him I felt he was really honest. Love my car!!
Bought a used Ram truck from Bolton Kia. The experience was beyond terrible. First agreed on a price to have them come back and reneg on the deal. After battling for days the offer was finally accepted but tried to pressure buying extended warranty “to help them out”. Next the sales rep. Told me you couldn’t drive the truck in 4 hi above 60 kms as it would “flip” in a corner (his words). Asked if the vehicle had command start as it did have a keys fobs for this. The rep couldn’t figure it out (yes it did have command start). Then I get a call from 407 seems that they put on the wrong plates at the dealership... (my bad I guess for not checking closer). Drove the vehicle for 3 months with someone else plates and they did the same with mine.... the only reason I bought at this dealership is I really liked the vehicle otherwise I would have gone elsewhere. Needless to say I won’t be back....
DO NOT BUY FROM THIS DEALERSHIP. There has been a complete 180 in the customer service at this dealership. i purchase a vehicle in 2018 from this Kia and had a great experience. Part of my purchase contract was free lifetime oil changes, no strings attached, which was clearly laid out in the contract. I went in for an oil change in 2019 to find that the management will no longer honour the contract unless i commit to their ridiculous service schedule that would have my vehicle in their shop at least once a month for unnecessary 'service'. Besides that fact they breached a legal contract, the management essentially said if i do not like it they really couldn't care less if i returned and gave them my business. A few friends have had similar experiences. i have nothing but good things to say about my Kia but DO NOT PURCHASE from this dealership.
Take your money elsewhere. Multiple poor experiences, waiting months for crutial parts and being told stories and/or avoided all together. Customer service, from sales manager and service manager are non existent. Do not recommend.
1st time in having to get my Kia Soul serviced.
Melissa at the service desk, greets you with her friendly and warm disposition, gets answers to any inquiries you have, as well as informative to service requirements. The sales staff are also so helpful and informative.
They get you back on the road in a timely manor!
We recently purchased a Kia Soul at Bolton Kia. Isha was our salesman and he provided up with all the details and specs of the vehicle. He went over every detail with us. It was a pleasure meeting everyone at the dealership- Daniel & Naomi were very professional and courteous. We love our Kia Soul. Thank you
I purchased a new vehicle and Isha provided a good service. He was honest and although the vehicle that I purchased was new to him, he tried his best to answer questions.
One person I would like to highly praise of is Della. She was at the front desk and I had to fix some issues with the ownership and vehicle registration of the new vehicle and transfer the ownership of an older vehicle. She went out of her way to help me in every way possible. She even recommended me which Service Ontario location to go to that would provide a better service. I have a deep respect for her compassion and work ethics. Don't forget to say hi to her when visiting this dealership.
I had a sales person named Isha, he was incredible. Very professional and quick with his job. He knew exactly what I wanted and did everything in his will to do so.
Disappointing. They had a used car I wanted to buy. Dealer is 1.5hour drive so I called on Thursday to make sure they still had it and I would drive in on Saturday. They called Friday night to verify the appointment. They even called again Saturday morning while we were driving there to make sure we were still coming because of the bad weather. When we got there Bissam knew immediately who I was and then pulled the " bad news good news" stunt. They just sold the car 10 minutes prior but they would give me great deal on a new car. I told him I didn't want a new car. Then another sales person told me the car actually sold the night before. So they knew when I was driving there and they called me that the car I was interested in was no longer available. They really wanted me to test drive a new car. I had to tell them multiple times I did not want a new car. I felt duped. We left and went to Georgetown Chevrolet where we had a fantastic experience.
Recently visited this location and I was pleasantly pleased with my whole experience. Initially I went just to get some information on a few models and was helped by Isha. He was very informative, understanding of my needs and budget. I still need some time to make my final decision but I will definitely be back to Bolton Kia!
Very clean dealership when I walked in. I had the pleasure to deal with the associate Bharat. Very knowledgeable and was always looking out for my best interests as a customer. This was really refreshing especially when car shopping can be such a headache. If you're in the market definitely stop by and check them out.
Very clean and polite staff I remember the guy who attended me Bharat such a nice guy. They will give you the best rates as well.
I was very happy that I got a great deal from there.
I have bought my 2019 Kia Forte from the sales Advisor Bassim He was great to deal with he answered all my questions and help make the best decision i highly recommend this dealership also the sales Noami and Sunny everyone was great. They did everything they have promised thank you so much Bolton kia
Super friendly and competent staff. I dealt with the Sales Manager Sunny Katyal. Excellent to deal with who coordinate the delivery of the car and updates. Very pleasant, well mannered, polite and always accommodation without any hesitation. Sunny was able to make the experience amazing taking customer service to a new level! Would highly recommend for anyone looking to get into a new KIA! Will definitely be back for business in the future.
Are you looking for a car buying experience from a sales person with confidence, knowledge, and genuine care? Please speak to Sunny at Bolton Kia. A new car is a big decision but we were in good hands with all of his assistance. He cared about my financial commitment, safety and happiness with Kia. I am so happy with the purchase and customer service we received with Sunny and his team. Thank you for making me feel so valued. I look forward to visiting your location for services in the future as well! I will ensure to recommend you to all my family and friends.
Fantastic salesmen, Fantastic service and really happy 😊 and excited about getting my new (Blue) 2019 Kia Forte. Thanks Sunny for your fantastic service and your friendly smiles.
Also a big thanks to your team.
Looking forward to my sweet ride...lol👍
This is an amazing dealership and they have amazing people.
They did what I asked for. We did not waste time on negotiation, they did everything easily and smoothly. Especially Sales Manager, Sunny. His positive attitude made this purchase very easy for me. He listened carefully to me and did everything as I asked, he had lot's of patience and knowledge.
For the future If my friends or Family need to make a further purchase, I will definitely recommend Sunny and Bolton Kia to them. I bought a Brand New Kia Sedona and I love it!
2 weeks ago their sale Rep name Brad was helping me to see their used car so I test drive the 2019 kia Forte demo after everything he introduced me to his manager name Naomi..after 2 days i came back and talk to Naomi and i ask if they can beat what the other kia was offering me for 2020 kia soul and yes they beat it by $.50 lower so as I leave her office I ask once again about the 2019 kia forte demo if how much they will sell it to me if I pay cash ...so she went to her computer and said $22000 tax in... then I said ok I will discuss it with my wife...after 3 or 4 days I called Brad and book the appointment...we got there on last Friday and we were ready to buy the 2019 kia forte demo unfortunately when Brad went to the other manager and said Naomi gave me the wrong quote and I was very very disappointed...and they try to offer me other car that I'm not even interested in...
If that was the case you guys should've told me that you guys sold it already... but that's not what your sales Rep told me...Brad told me that one of the manager was using it and it's not there right at the moment we went there...and it's the other one that you guys said that got sold not the one that I was interested in...you guys can make all the stories you want to make...I will never ever will recommend this dealership... they're not true to their words...
Wish I could give no stars to this place. Horrible service and they do not fix your vehicles properly. Even under warranty, they gave my car a "temporary fix", so instead of replacing the part that wasn't working, they bent it back into place and sent us on our way. Next day the hood wasn't working and the company gave no communication or indication of this. When we called to report this issue Chris Cookie (the service manager) told us to come in so they could have a look and then come in again, not considering how much of a waste of time that would be on my part. The work order did not mention anything about the hood release or the part they bent into shape. I had to call myself to find out what exactly they did on my car that day. Not only that, when I had went in the previous week, they did not inform me that it would take 3 hours for my car appointment. This location has horrible customer service and do not care about the customers, just the money. I would not recommend this place but would recommend changing the service manager.
Normally great service but last week after waiting 1.5hrs for a part to be replaced I realized my car had not even gone in for the service yet. I have no problems waiting but let your clients know if you are running that late. I had to leave without getting my car fixed. 3hrs round trip waisted.
Disappointing service. Was recently involved in a bad car accident that left me without a vehicle. I went into this dealership because it was close to work and explained my situation and urgency for a new car, told them my budget and what I was looking for. The sales rep and manager were super friendly and kind and told me they would help me out and we’re very confident in helping me find the exact car I wanted quickly. They told me they would find me the car I wanted off of someone selling a used vehicle or they’d purchase one from the auction, so not to worry. After about 2 days they told me they found the used car I wanted, I specified a 2014 or newer Kia Rio, and that they were going to purchase it for me off of a woman selling her car. Zero communication at all and left me hanging for almost three weeks, telling me to “call back tomorrow,” almost every day when I contacted them. Did not return my phone calls and we’re quite unprofessional to leave me hanging with no final update on a car they obviously were not purchasing for me. Overall I was just disappointed in the lack of professionalism given towards a customer who expressed dire urgency of needing a vehicle as quickly as possible. I would have appreciated a simple phone call just letting me know the deal had fallen through, which is completely understandable. I did not appreciate being strung along for weeks.
I bought my car at the Kia dealership in Bolton. As soon as my warranty expired, and I attended for an oil change, or changed my tires, their service department always found something else wrong. I changed my windshield wipers and a week later the wipers were locked due to build up (according to their service manager)...I decided to take my car in for a second opinion and turns out all they had to do was clean the mechanical elbow for my wipers. I saved myself $700!!! I went in for a oil change and 1 week later my oil light turns on. Once again, their service manager assured me that they forgot to reset it. Exactly 5000km later, I take my car to Mr. LUBE who tell me that not only was I way past my oil due date (which was not) they have to treat the tubes because I was so low in oil. Took a picture as proof.
This is a short story...I will be emailing their manager and will never go there again.
The service manager told me that after my warranty expired, I became a 70% customer (as I went there for just oil changes). Nice!
Please be careful when they say you need this or that...get a second opinion and save yourself $$$$.
Ohhhh the best is now Mr. Lube is telling me that my filter was never replaced....my invoice from Bolton Kia says I did buy one...hmmmm
Incredible experience at the Bolton Kia! Noami and Jessica were so great to work with, and they made the whole experience seamless. Thank you!!
Me and my friend went to dealership to buy car deal was done. But not delivered as promised by sales person (Naomi) when my friend went there to pickup car with his family very disappointing. I am giving one 🌟 because there no option for zero 🌟. Please don't go there. I recommend go somewhere else.
We arrived to this dealership to fix my old car and walked out with a new one. Shawn was super kind and helpful. He sold us on our new 2019 vehicle. He was knowledgeable and friendly. Daniel made this new vehicle happen with his expertise and knowledge around the banks. He had a very friendly smile and was very kind to my husband and I. My husband brought the vehicle in for our first service and Daniel was fast to get us in and out of the service department showing that we were valid customers. We will buy our next car here as well will refer anyone to Paul Coffee.
Although i did not end up buying a car from this dealership. Them checking that i was taken care of, especially by the salesman Sean. Is all I could ask for. Thank you for sitting down and letting me test drive your vehicle, i would recommend this dealership.
Customer service is great, and the sales representative I had was very helpful and patient.
Awesome transaction in this dealership! They are very accommodating and friendly. Daniel is a great guy to work with! Love this dealership, worth checking out guys!
My intention was to buy a KIA Optima.
Glad this dealership is near me. I went in one day, met a bunch of friendly and helpful sales staff and purchased the car. I also met Paul Coffey that day thanks to Daniel the Manager. Paul is a gracious man having spent a few minutes with us and was kind enough to sign a hockey card for my son......Wow!
Thanks to the staff Jordan, Brian and the Service Manager Rob for addressing all my questions and concerns.
Attention buyers beware that even though the sign reads Paul Coffee's Kia it was recently sold and they now have a new management/part owner. I purchased my vehicle just over a year ago with the promise of free oil changes for life and I've been using them until last week when I called to book an oil change and was surprised to hear that they're no longer free. When I spoke with Daniel the GM he called me rude, told me he didn't want to build a relationship with me and that he didn't want my business and swore and hung up on me. Completely unprofessional. Instead of trying to help me or work with me to find a solution that could meet both of our needs he chose to handle things differently. Being someone who buys a vehicle every 4 years or so I would NEVER recommend this dealership to anyone. In fact I will be sharing my horrible experience with everyone I know. Read the fine print folks. They know how to be tricky. They have worded the contract to fit their needs. They will say anything to make a sale. Then your on our own. But don't bother asking to speak with the owner because hes the GM'S father. Maybe that's why he feels confident to speak to customers how ever he likes. They have lost a long time customer for life.
Overall very professional and they do a good job. Also if your car needs it a free car wash at the end. Decent sitting area with water, coffee ,tea ... TV never works tho. Overall much better service than the Brampton location.. bought the car there at brampton and pushed me so much to get rust proof... I declined from the beginning..wasting about an hour and acted like jerks to me for not wanting it... really liked the car I got but pissed me off so much I would never go back to Brampton. Bolton is complete different experience.. lot of employee turnover tho I don't see the guys I knew before.
New service staff and management are amazing! I would recommend coming and checking it out again!
Prices must be checked with other dealers is a good option ,
👍🏼
Went today to get an oil change. Excellent customer service. Staff is amazing and also had the privilege in meeting the legend Mr. Coffey. I Recommend everyone to this dealership!