Great experience looking at and test driving 2 models.
Had to take the car in for recall work. It was completed very quickly. Very happy having it done so fast.
My family and I were driving home from a bit of a vacation, and ran into some car troubles with our Kia. Boyer Kia was our closest, so we headed there. We arrive at almost 5:00pm exactly (closing time!) on a Friday. Dan and Jo on the service team were so wonderful and stayed for about an hour to try to help diagnose our problem and get us back on the road. We weren't sure if we were going to be 'extending our vacation' for a night in Belleville, but they were able to get us back on the road heading for home which was what we wanted. We made it home safely thanks to them! If we ever moved to Belleville, Boyer would be our first stop thanks to Dan & Jo!
Bad service, took car in for problem that needed road test, odometer in/out reading was the same on the service report. Had to argue to get them to road test the car on the same day (tired to get me to rebook to next week), they said tires needed to be replaced. Went to a mechanic who said tires were still good, and were not the root of my issue. Went to another dealership an hour away, they checked the car and confirmed that the clutch assembly needed to be replaced.
I recently traded in my Range Rover for the 2021 Kia Sorento and had a great experience at Boyer Kia. They were very professional, friendly and were able to get me an amazing new vehicle within a few weeks. 100% would recommend Boyer Kia to anyone and plan on continuing my business with them in the future
Affordable, prompt service. The addition of a loaner vehicle (not a shuttle) is outstanding.
Fabulous vehicle purchasing experience. Jeff Finch was my rep, we'd talked many times while I was having maintenance done on my 2015 Sorento. I purchase an addition Sorento for myself. Attention to detail and concerns all addressed without fanfare. DAN even smiled at me that day chuckling internally. We have to laugh now and then. Anyway, certainly a goto dealer for your next ride without a doubt.
All staff we friendly and processed without any pressure in accounting.
WELL DONE!!! Cheers to the entire Staff 5 Stars.
Iv always had a positive experience at kia.
The salesmen seem to really enjoy their jobs and make buying a car very comfortable.
My girlfriend was glowing after we left!!
Plus the tech guys gave me some good insight on my car with break issues š
Great service! Had our 2020 Sorento in to have an oil change, summer tires and detailing done. The care that was taken from start to finish was amazing. Dan in service even provided a loaner vehicle that I could use all day. We will be coming back! Thanks Boyer Kia
Iāve heard nothing but horrible things about Boyer dealerships, so I was very hesitant having my car going there to begin with. I received a recall on my engine after it had caught on fire and sat for 2 years, after having it inspected already by my mechanic friend (he was pretty sure I bought a faulty engine car) their service manager āDanā was rude and saying that i didnāt know for sure it had anything to do with the recall, and seemed annoyed. Sure enough I had my car towed to Boyer because it was the nearest Kia to me, and it did have a faulty engine. 2 months or more later I get a phone call saying my car is ready and they pretty much put a brand new engine in (everything is working great, is what āDanā the service manager said). I arrived and picked it up an absolute mess, I went to the nearest gas station to fill up and it took a couple tryās to turn over. I immediately drove it to Kia Kingston, as I did not want them looking at it anymore and they discovered my starter wire was burnt and very rusted, and that Boyer was aware of this and still put it back in my car, and told me my car was working great! Boyer told me that my starter wouldnāt be covered under my warranty, but turns out they were just too lazy to look more into it, because everything was covered under the warranty recall. I would never recommend anyone to any āBoyerā dealership, horrific customer service beyond rude and unprofessional.
Consistently bad, dismissive and rude service, I always dread taking my car there. One Long story short; my starter was malfunctioning..told them my starter is malfunctioning. They insisted it was the battery, replaced the battery, charged me for it. Low and behold still having same issue.."omg your starter is busted". Finally fixed it under warranty, still paid for a battery I never needed.
The service department, and techs in the back know their Kias well.
I had an inoperable back up camera, and a faulty brake caliper. Jeff, fixed my concerns, and gave me a brake pedal feeling that I really enjoy.
Just had my first oil change and was pleasantly surprised at the price. I have never had an oil change at a dealership before because I assumed the cost would be higher. I have paid more at the drive thru centres! Dan in service is friendly and very helpful. Overall, I was very pleased with the service.
We've gotten 3 cars from Boyer Kia now, 2 leases and 1 financed. I've worked with Dan the general manager each time and he has always been extremely helpful and accomodating. Boyer is quick to follow up on any questions you might have and will go out of their way to make sure you get the car you want at a fair price. When the next lease is up the first place I'll go back to for the 4th car will be Boyer Kia!
I had a wonderful experience with 2 recent Service appointments and highly recommend Boyer Kia. Things being challenging during a pandemic, I wad impressed by the timeliness of appointments, the thoroughness of inspections and the quality of service staff/customer service reps. Mr. Turco, who managed my service, was lovely to deal with, courteous and with obvious integrity. I will continue to seek out Boyer for all my future needs for my Sportage. Job well done and good value.
I went because I had broken my lock nut key for my tires. I don't remember the gentleman's name at the parts counter, but he was very helpful and got "Sid" to come remove the lug nuts for me. Great service all around. I will definitely be going back as any other needs arise ššæ
We had to replace the starter motor on our Kia Rondo and Chris in parts department was very helpful and pleasant. The part was very reasonably priced and arrived the next day. The great service was much appreciated.
We had a great buying experience here. Our salesperson Jeff was helpful, kind, knowledgeable and trustworthy. Julie, our finance manager was competent and patient in making sure we understood everything. Oh, and the new Kia Forte is awesome! Would highly recommend!
Always fast, friendly service. I actually enjoy taking my car in for service.
Great service and friendly staff! I took my 9 year old Forte in for repairs with a whole list of problems and it came out feeling brand new! Any time there was any delay they gave me a call to update me on the completion time and were willing to work in the odd discount wherever possible. I highly reccomend them.
Dan in Service provided excellent service. He went above and beyond to ensure that I had the right information. He dealt with the recalls that had to be completed in a timely fashion. As a single mother without much knowledge about cars, I was treated respectfully and fairly. I would not hesitate to give a 5 star to Dan and his crew at Boyer Kia.
I've never went to a dealership to get serviced before mostly because I thought it would be more pricey and that they would pushy salesmen.but I got a Kia for Christmas and I wanted to make sure it was maintained for year's to come. I was not let down by Boyer Kia, service was quick and speedy as well the staff was very knowledgeable about any of my questions and concerns. Price was very reasonable and they made sure I was comfortable and understanding of what they were doing with my vehicle.
When I was looking for my now New Kia Stinger, I contacted almost every Kia dealership in Ontario. When buying cars, I always cast a wide net, and then the person who treats me best usually gets the sale. Nick was a true car guy who took time to explain things I wanted explaining. Also, the Stinger is a beast! The lockdown made things a bit more complicated, but Boyer Kia and Nick made it more than worth my while.
Worst dealership i have ever come across. They told me my issue was fixed then charged me. I found out the issue was not fixed and when i came back they determined the issue was covered under warranty BUT WOULD NOT REFUND MY MONEY! As i speak they still have not refunded my money and management sticks their nose up at you, will not help you or do the right thing.
Verbally told us something is included, then turn around and charge us after the service is complete. Service desk lied to my Husband telling him he asked me if I wanted a service, when he never asked me if we wanted to continue with a service. Fill our windshield fluid with scented wash, and we tell them everytime don't fill it. Everytime they ignore and fill it, so we have had to fill it up with our own before we go. Unable to diagnose issues on many occasions. Continually disappointed in the lack of care and transparency at the service desk. Taking our business elsewhere!
Staff are very pleasant. I feel I am treated well as a customer here. Service department is professional and courteous.
Decent dealership. I appreciate then humoring me by referring to my car by the name I gave it. It's a nice touch. I find that their service prices are higher than most places for the mileage check ups. However, I pay it because I have a lack of knowledge when it comes to vehicle maintenance and I want my car not to die. This time when I got in my car to leave they left it dirty inside. They got mud/grease on the push start, gear knob, and steering wheel and didn't clean it off which was kind of disappointing. While I have a Kia I will go there.
Great service awesome prices and extremely accommodating! The service manager showed great customer service! Definitely will be recommending to family and friends! š #seeyaatboyerkia šš
Awesome experience dealing with Dave. Very competitive prices and great knowledge of vehicles. Gave me alternative ideas in what I was looking for. š
The staff at Boyer Kia went above and beyond to help me with my Chrysler vehicle. I did not have an appointment yet they still got me in and out very quickly. The staff was helpful, knowledgeable and clean. They explained everything to me very clearly. I will definitely go there again.
These guys are amazing. Bought a used car and it was a great experience. Jeff is knowledgeable and friendly and Julie is very helpful.
Small, but professional dealership, with pleasant and helpful staff. Nice clean waiting area, with refreshments, TV and WiFi connection. This is my first time (Aug. 13, 2019) doing business at Boyer Kia, I plan to continue doing business with them in the future. I feel comfortable recommending Boyer Kia.
Great dealership, bought a car and have my services done there. People are incredible. Downside dealership prices.
I absolutely love my SOUL but aside from that, I LOVE dealing with the service department here! I've told them all before but I'm moving back to the GTA but will schedule my services here still when I'm in town. They are so respectful and helpful here, I'm a CSR manager and hope and pray to have a team member as great as Dan on my team all the time. Thanks for keeping my moving office more than functional. And deciphering my descriptive sound effects all the time!
Highly recommended! Phenomenal service department. Dan, and his staff went above and beyond in carrying out major warranty work for me.
Iām new to Kia and Boyer, and was thoroughly impressed by the level of care at the entire facility.
Dan is a true ambassador for the Kia Brand and a star employee for Boyer. He inspires confidence in the Kia Brand, which is important when considering future vehicle purchases.
If I could give more than 5 stars, I would have.
First time I ever was treated like a new car buyer even though I bought a used car these guys are great and they stand behind their products
Great service! Entire team believes and cares about their brand. Would reccomend this dealership! My family's from out of town and ran into some mechanical issues, the team at Boyer did everything to make us feel at home and help my family out.
Excellent service and very friendly staff
Great dealership, people are very helpful and service is awesome.
So great with me and my car. Thank you
I've browsed for vehicles many times here and the customer service is over and beyond. The Boyer group period is the best around. The customer service, prices and friendly staff make this an amazing experience. Highly recommended.
Had my car detailed this week and was super happy with the results, my car looked liked it had just come out of the showroom. Have purchased 4 cars in the past 10 years and have never had a bad experience. Awesome staff !
I had an excellent experience purchasing my 2017 Forte5 at Boyer Kia! Jeff provided great service when showing me vehicles. He explained all of the features available in each of the vehicles I tried, and was not pressuring at any point. He answered all of my questions, and on the day of pick-up provided me with a clear explanation of the manual, maintenance, etc. for my vehicle. Lori was also fantastic with regards to financing. She found all discounts that I was eligible for through the company, and clearly explained all terms of the financing. Overall a fantastic experience!
Great place, super nice reps and service department. Even though I was mistaken on the terms of my warranty and had to pay for a part myself, it was still much less than I expected and done in fifteen minutes or less. Great lounge area, and looks like there's even free coffee and tea available. Thanks again, I'll be back!
Good place good people and they're not just trying to sell you something you don't need
Great Service and Sales
Good deal, with caveats... Short version Pros: Keen sales guy, had the vehicle in stock, easy test drive, love the Sorento. Cons: Product Knowledge level of the the manager, sales rep and financial person very low.
Long version: I put 4 different dealer's head to head via e-mail to work the best deal. In the end it was this dealership tied with another. Location trumped so I ended up going with Belleville Kia. I had written strict details of the sale that I wanted, such as remote start and winter tires. Lot's of confusion later and several days after the sale I finally had it working. Also, I had asked for winter tires/rims to be included in the deal. The SUV has 19" tires, The manager at Kia was only providing 17" winter tires with the deal, I found this out after we shook hands. Bottom line they should have been the same tires in the winter as in the summer, if it was going to be different they they should have told me, it's the little details that make or break the deal. They claimed that 17"'s were fine as they kept the speedo within 2%. Sure it's legal but I have to ask? IS IT MORAL?
Lots of questions were asked about details of the vehicle, no one could answer, the sales rep did his best to try but everyone else was like deer in the head lights with even basic questions about vehicle options.
In closing, I should have given them a 2 star review; however the sale rep seemed to be genuine, and went a bit farther to make things right so the extra star is for his good nature & efforts.
Great service!
Awesome dealership! I love my KIA Rio and the staff are always super friendly and helpful and always accommodate my service requests. Would definitely purchase another KIA from here :) thanks guys!
I would buy another vehicle from them when l am ready and l recommend them to all my friends and relatives. The service l get is exceptional and the treatment l get is outstanding. Any issue l have with my car is dealt with quickly and if l need a car l am set up with one so l am not inconvenienced in any way. I feel as though as a customer l am valued and any work is always explained in full and without pressure. Great place to buy your next vehicle :)