Very welcoming dealership. Kiefer in sales was a pleasure to deal with. Showroom felt a little cramped. Good selection,
Bought a New Sorento. I dealt with Steve G the salesman and Doug B the sales manager. I got a great deal. They gave me more for my trade and a bigger discount on the new Sorento than the other Kia dealership I went to.
Highly recommend this dealership. Service dept had also been great..
Excellent experience with this dealership.get right to the point and sell the car.
Had a great experience purchasing my new car. Friendly and efficient staff that worked hard to take care of everything that was asked of them.
Martin is a great service advisor. Friendly, genuine. Work was done in a timely manner. Clean.
What a bunch of great people, no pressure salesmen, thanks Andrew for delivery of our new car to our house.
everything is good
everything is good
Had to come to Birchwood Kia for a few recalls and service calls that they notified me via an email and phone call reminder.
Dealt with Martin who was very kind. They returned my car on time as discussed and were not pushy for additional service on the vehicle.
Had a great experience with this dealership!
Just wanted to thank john the sales manager and salesman reggie for my daughters purchase of her 2020 forte she loves the car and john and reggie were awesome and very friendly and made my daughters and I experience a good one,I highly recommend dealing with them.
Thanks again!!
Mike and Brooke
Got our Kia serviced today. Anna was awesome to deal with.
Be wary of this dealership. As a former employee that has seen what goes on behind the scenes I can tell you now you do not want to do business here. Grossly unethical behavior would be only the tip of the iceberg. They used the pandemic to fire people to protect their profits and also remove staff with medical difficulties/concerns. I was not allowed access to leads because I refused to lie to my customers. If you call in for a pre-owned vehicle they told me I HAVE TO say it's still available even if it's been sold and rolled off the lot because they'd rather say whatever they can to get you to come down so they can push you into another vehicle. They even train an acronym called AIM which stands for Acknowledge, Ignore, Move On. Which they want you to use whenever there's an objection. In my 10 years of sales experience I've learned the best way to deal with objections is to address it and talk about it because maybe the product is wrong or the price, simply ignoring an objection creates problems later. They don't care about that because they are THAT THIRSTY for any sale. I've gotten in trouble for telling a customer their deposit was refundable because my manager never intended to give it back. Even though it was refundable as the customer never went to finance or took the vehicle or anything like that. They just were so greedy that the fact they had the deposit they didn't want to give it up. There is very little professionalism there and honestly only department that's worth dealing with there is the service department as they actually want to help customers when they can. Only downside is it's all still run by the GM who is probably the worst of them. When I opened up to him about my mental health issues and other health concerns that I was dealing with that were getting worse he used the pandemic as a reason to get rid of me. How do I know this? They give me the runaround when I ask for explanation, don't answer my question directly but just bounce around giving me "business decision" talk that was given to him. And they rehired someone who was still in training right after they got rid of me. Then there was the time they tried to take advantage of an elderly lady who was sold a pre-registered vehicle and it was never disclosed to her, and the sales documents were made to show date of purchase long prior to the actual date of purchase among other discrepancies. Only reason she was able to get the warranty work done that she needed was because I got her to bring me her sale documents and I brought it directly to multiple managers before it was taken care of and only because they realized the gravity of their mistake. Not to mention prior to this they were trying to say she's old she probably forgot and for me to drop it. I have many more stories of the unethical practices at this dealership but I am preparing a very detailed post regarding what I've witnessed here. I should say there are people who work there that are genuinely good people however they are outnumbered. Quinn, Leighsa, Martin, Lee, if any of you see this, I do hope none of you have to suffer the consequences of Birchwoods greed like I am now with all the added stress and anxiety spiraling my other health conditions. Best of luck to you, you guys deserve so much better than Birchwood. I went out of my way to be as professional and amicable with so many people there especially the sales team but they just took advantage of my kindness. I really didn't want to post this review but with how cold and heartless the managers are being, I can't sit by and not say anything because someone else might get hurt by their awful and greedy behaviours and if someone else got hurt I'd feel partly responsible for not saying anything. I would post more stories with more details but there is a character limit I hit a few times writing this. Will edit this review with link to extended post.
I had a great experience at Kia Regent today, I test drove a 2017 Kia Sorento Ex and my family and I loved it. So with Bailey's help, I was able to land a deal that I was very happy with. I was also very surprised to hear that they are installing new tires on it. I highly recommend going there if you are looking for an good deal and above all else an honest car dealer.
We traded in a 2007 Kia Sedona for a 2020 Kia Sorento. This was a very positive and relaxed experience. Andrew was very helpful. He asked what our budget was and showed us options. No pressure, our decision. Everyone at Birchwood Kia were pleasant, courteous and helpful. Best dealership I've ever dealt with.
used to love this dealership but when the time that I needed the warranty to fix my vehicle they said that the warranty is not available anymore, I don’t know why coz my car is only 4yrs 5mos at that time and not even 80,000kms. False advertisement. Never again coming back there.
Just traded my Subaru Forester for a new 2020 Telluride and I had a very good experience here. Look for John Abrenica. Easy to talk to and will give you a really good deal!!
Shopping for a car can be tough. Bailey at Birchwood Kia was fantastic. I would highly recommend her to help you with buying a car.
I got my car here about 6 months ago and while it was generally a pleasant experience (Thanks to Reggie!), I'm also quite impressed with the service dept. I dealt with Bryan and he was able to sort out the issue I had. Hopefully I don't get any more issues but if they come up I'll be happy to come back here.
I dealt with Martin in service and he was beyond great. Service was fast, my phone call was answered every time I called and everything was explained thoroughly. I highly recommend this location, very trustworthy.
I've bought a car at Birchwood Kia.
Reggie, the seller, is very knowledgeable about the car I bought. We went together for a test ride. He is super friendly and answered all my questions. He gave me plenty of time with no pressure at all to make the purchase decision.
The price negotiation is tough. First Reggie has no decision on the price. He has to come and go to the General Manager office. The GM never showed up and never talked directly with me. It was very slow.
Then the Financial Manager was with another person, and I had to wait. If you are buying a guaranty, he will not print the information. You will have to see the information (table Years/KMs) on the computer screen and decide which one is better for you.
Also I had to wait the pick up and payment day. Even we have an appointment to a certain day and hour, I had to wait 30 minutes in the lounge to pay and get the car.
Birchwood Kia gives you a 7 days driving permit. You have time to go to Autopac to process the car registration, get your insurance and plates. This is nice.
I recommend Birchwood Kia but get there with time.
1. Sales are pretty nice and patient to help me dealing with some incomplete tasks.
2. Some predictable human errors are still acceptable and issues are sorted out very soon.
3. Pretty satisfied when I got the new car eventually.
1. Sales are pretty nice and patient to help me dealing with some incomplete tasks.
2. Some predictable human errors are still acceptable and issues are sorted out very soon.
3. Pretty satisfied when I got the new car eventually.
*** Update ***
I noticed they have critical asynchronous information.
1. Especially financial consultant has not updated my bank account info since day 1, and I have to manually contact financial department to request the process of my payment account.
2. Some KIA services are not covered in Canada, like Kia Owners portal, only US available.
3. Be sure to check everything you had a deal prior to signed the contract, and recheck those deals again while you receive your new car.
Nothing but good things to say about this dealership! Salesperson Andrew and Finance Manager Brad made the entire experience quick and efficient and helped us through each step and ensured we understood everything. Could not be happier with our new car!
Customer service was excellent and they pay attention to detail. They also provided courtesy shuttle to work and picked me up when the car was done. Excellent service KIA Birchwood!
Do not think the staff I dealt with were honest in their dealings. Changed the trade-in value behind my back. Would not recommend this dealership. Would give no stars if possible......
Very attentive staff at the service desk. Love the print out of the detailed service report. They also for me in and out in a timely manner.
Had my winter tires mounted and installed. Quick and easy. Great service.
Friendly no nonsense buying experience. Extremely happy with our new vehicle!
I give Kia Regent a MINUS on their service. Had my vehicle booked for maintenance 2 on Oct.22 & for my vehicle to be AT the dealership at 7:45 a.m. I was there on time & Service Consultant informed me that it would take 2-3 hours for the service. I called numerous times during the day for updates. My vehicle was ready 7 HOURS LATER! I drove in from out of town. I had to find somewhere to go & wait. The excuses I got was that they were “behind” from the day before. WHY would they call me the day before to confirm my appointment if they were so far behind? Will NEVER go back again. Never have experienced this incompetence before with owning my vehicle for 8 years.
Great service. I had a great experience when doing my oil and winter tires change. Very thorough employees when helping customers and solving problems. Coming back for sure.
I wish to give them -10. While dealing with me, they hide info. Of vehicle, on delivery when i asked about things, i was told that have to pay extra $400 than vehicle price.
What?
Don't you get 2 sets of key when you spend $12000 ?
Absolutely rude dealership.
Very helpful staff. Good trade in value.
I was promised so many things, none of which were delivered. The sales associate and sales manager told me one thing, finance manage told me something different. None of them have shared this information with the service department.
Basically they have sent me on a wild goose chase trying to get a set of winter tires. It's unacceptable how they are treating someone who just spent a ton of money at their dealership.
I will not be purchasing a vehicle from them in the future, and Fountain Tire has made sure to take care of the tire situation within 10 minutes (something the dealership couldn't do in a week)
Bought my car there in mid June this year, the salesman told me that within two weeks I would receive a 200.00 dollars fuel card because I was purchasing a brand new car. It`s been more than 3 months and I`m still waiting for the card that never came. I went to the store about two months ago, talk to the salesperson and he told the problem would be solved within the next days, but nothing was solved. I emailed Kia Canada twice, but no answer up to now. I`m really disappointed with Kia`s customer service, they don`t seem to care about their customers. I feel like I was fooled with empty promises just to buy a new car.
Edit 1 - Try to contact the store as requested but nobody seems to know with who I should talk about the problem.
Not very good. Parts were signed off as being checked that aren't even on the car. Makes me wonder how much they actually look at the vehicles and worry about the customers safety.
Even the person selling the cars tells you that they have parts on the car that are not sold on any of that model in Canada.
Had a great experience. Keifer helped me find the car I was looking for at a reasonable price.
Bailey was very helpful and knowledgeable of the vehicles we were interested in. Great customer service.
Went in for parts and information and came away very satisfied on all counts. Outstanding parts man.
Went in for parts and information and came away very satisfied on all counts. Outstanding parts man.
Just went in for an oil change, seems simple enough. 1.5 hours was a bit of a wait, but I wanted it done by a dealer. Told service rep that I wanted reg oil, that I did not want synthetic oil....twice. car gets completed, getting ready to pay, they tell me they put synthetic in my car (???) , after I told them twice not to. He has big smile, no big deal, we won't charge the extra $30 for synthetic, guess What? It is a big deal, I DIDN'T want it. I'm from out of town, if I had more time to waste, i would have demanded they remove the oil and filter and start over again. And they still overcharged me. Very amateurish set up. Will let my local friends know to avoid this place like the plague. I'll definitely let Kia Canada know about they way they are representing their brand. Oh, and they don't even know the warranty specs on the cars they service!
Jeez, after reading their responses to other reviews, OMG , it's all cut and paste, they aren't even really reading them. Kia should pull dealership from this joke of a location.
UPDATE
Re: Response from Owner
Thanks, but no thanks. You have my info. You're only responding here to make it look like you care about NEGATIVE feedback, you don't or else you would have contacted me directly. I got wrong product and you overcharged me, FYI, overcharging is theft, so basicly, you stole from me. I want nothing from your poorly run dealership. I only hope my reviews can steer some potential clients to seek a different dealership. That would be my best hope!!
Open 7 am sharp as promised. Extremely helpful and upbeat (especially for that hour!) Jhenner had me processed and on my way in no time. Great service.
Terrible service experience, when I initially picked up our vehicle we noticed the center console had scuff marks which we pointed out to our salesman. He conferred with the service department and they agreed to replace the part but it had to be ordered and would take about a month to get it. After waiting 2 months I went to the dealership to check with our salesman on the status of the part. After checking with service he informed me that the part would be in a week and the service department would call me. I waited another month and went through the same process and was told the same thing about it being a week or so and that service would call me when it was available. Called a month after that to the salesman who said he would check and get back to me right away, I still haven't heard from him. I waited another month then phoned the service department where I talked to the assistant manager who informed me that she would check into it and get back to me, she called back an hour later to inform me that she was talking to the sales manager who would call me back "right away ". After 2 days I still haven't heard from either of them. It has been 5 months since we picked up the car and i still have no idea what is happening about the part. We like the car but I will never use their service department or recommend Birchwood to anyone.
Addendum to my first post
After getting the reply from Birchwood I called the number listed, after being told I would be talking to the sales manager I got an answering machine with the message that he would call as soon as possible.
3 hours later and I still haven't heard from them.
Really good service follow up.
This company and it's employees are dedicated to the customer. You are treated like your car is the only car that matters. Respect and valued is how you will feel after having service at Birchwood.
Purchased my 2018 Toyota RAV4 from the amazing team at Birchwood KIA on Regent! All the staff here are extremely amazing! They WILL go above and beyond to make your experience an extremely memorable one! Thanks Reggie (my salesman) and Team!! These guys really make you feel like family when you go in! Great job Birchwood!
I am Beyond Impressed and happy with my experience at Birchwood KIA. Keifer and Reggie were both super friendly and helpful and gave me all the information i needed and didn't get pushy. This was by far the easiest way to buy a car. Dave in Finance really took the time to explain all my options and i left feeling confidant knowing my car was protected and i had made the right choice. I will be recommending this Dealership to family,friends and Clients.
Was in to see Andrew today for the purchase of a newer car. Was an extremely pleasant experience. He is a fabulous salesperson that is VERY patient and understanding. He took the extra time to explain things to me until i did understand.
The overall experience was a great one as the other sales staff were great to chat with as well.
Once done with Andrew we were handed over to Brad in finance. He too appeared to be a great guy and walked us through what to expect.
Going back on Thursday to pick up the new car!! Very excited and happy.
Thank you Andrew and everyone else involved in this process
Purchased my 2008 Chevy Colbolt here. Was a great experience. Service all of my vehicles here.
Purchased my 2008 Chevy Colbolt here. Was a great experience. Service all of my vehicles here.
The service desk was very friendly and efficient. They kept me informed of the progress of the service on my car. They made the follow up appointment I needed at a time I needed.
Bought my Kia Rondo here. A very pleasant experience, with a great salesman who didn't pressure me, but noted what I needed. I traded in my old car, and the salesman actually drove me home in his own vehicle, as my new car wasn't yet ready. The only process I didn't really like was actually purchasing it - there was a lot of upsells I was pressured to buy that inflated the price (ie a rust magnet and permanent wax sealant), though after 2 years these additions seem to work, as there's no rust and I've never had to wax the car.
I have worked here at Birchwood Kia on Regent for the last few years. Working with the Birchwood group and specifically Kia on Regent has been the best experience I can ask for, balancing work and family life. I would recommend BIRCHWOOD KIA ON REGENT to anyone who is in the market for a vehicle!
Our dealing with Birchwood Kia was very positive. The staff we had dealings with were friendly and helpful. The office was clean and user friendly with amenities for relaxing during the short wait. We are happy with our "Sorento"
Just bought a used Kia from this branch and boy, do they really take care of you! None of the phoney car salesmen niceties here! Genuine, enthusiastic and friendly people and I felt like they truly wanted us to have the best experience and get the best deal possible.