Parents purchased a vehicle from here through Canada drives. Was told that the market value of vehicle was much higher then seen in ads. Took them for 10000 more then the vehicle is worth. When purchasing the salesman said take this for a year then will get into a better vehicle with top dollar trade value. When re visited to see about trade offered bottom dollar with the option to double payment. Took advantage of good people on a tight budget and left them hanging after.
Love the shuttle service. The best of the Kia dealerships I have been to, though thats not saying much, they have been helpful in getting our oil changes and warranty repairs done.
Thank you to Les, Mitch and Kevin for making our Sorento buying experience so easy! Their straight forward approach and no BS with info and pricing was exceptional. Won't ever go anywhere else.
If I could I would give 0 stars as Kia was awful to deal with. We walked in looking are a new Kia that had showed up off the truck and they would let went on a test drive the next day as it was the end of the day for them. Got a text saying they sold it the next morning to a person who works there. Told us there is one on the way and they can’t hold it unless a deposit so we decided to do it. Also said we had to get the Kootenay package. After awhile and still no car, finally came in and they didn’t have anything for the Kootenay package and gave us no mats or anything for temporary purposes. After less than a month and 700 km having it and it gets cold the car’s temperature gauge went to hot, engine light, and tire light came on just before Christmas and they gave us no car to use and said depending on what it is you may have to pay. Came in 5 days later for them just to say this will happen everytime it gets cold and didn’t fix it. Very disappointed and would never go back to Kia.
why is my other car from another dealership just fine and it’s 2017 with none of these issues. It seems to be a Kia issues as I know no else had these issues that are also from other dealers. You also are avoiding the poor customer experience that we are receiving and I also noticed that on other responses.
I find the service department there emotionless, unfriendly and very hard to deal with. They don't have any customer service skills. We actually are considering selling our brand new Kia because we dread coming here for services so much. And don't even get me started on the "free oil change package" they will sell you, there is nothing free about it, its an absolute rip off that charges you for the basic check ups that every other dealership does for free. (I'm 2 "free" oil changes into this suv and I've paid 80$ for the first and 170$ for the second because they force you to stay on a schedule to maintain "free" ones which include charging you for everything else that all other places do for free ). In today's day an age, customer service has to be at the forefront of a dealership, and these folks don't seem to care at all about it, unhappy customers or fixing problems to appease people.
Response to Mitch: the staff rarely looks up from their computers to talk. They can't give answers about anything that relates to vehicles other then minimal answers you prompt them for. I'm not attacking someone's character or their family life, im saying their customer service skills are very very poor. As for the free oil changes, it may be in the paperwork, we all fill so much of that out I don't know many that do read that. We DO hear the sales man say you get free oil changes for life and that sounds good, only to find out now we pay for battery inspections, inspections of air filters, brake inspection, lubricating hinges etc. EVER other dealership does all this and more for free. I went to Kal tire to have my tires rotated on my DUALLY and it was 60$ plus every inspections you have listed (multi point inspection) so please tell me how a a service # 2 is 189$ when the oil and filter are "free"? Did I just pay 189$ for a tire rotation or did I pay for the inspections that every other dealership doesn't charge for? Not upset, just aware that this is not a good deal, not good customer service, not good salesmanship etc.
Cranbrook Kia... where do I even begin. You guys pulled me out of such a terrible situation and within 24 hours I had everything signed and my new car delivered 3 hours away and in my driveway by 10am this morning. Your customer service is on point and I cannot thank you enough!!
Great place if you want to play car roulette, I ordered a Forte GT and apparently they ordered me a Forte 5 not sure how that happened. after waiting 4 and half months they say its possibly in Vancouver or on the ship but they found it....umm pardon? They had 0 info on my ordered car, one would think you would have a build number and a estimated arrival date, such things would have avoided the "mistakenly ordered Forte 5"! so if you unsure what car you want to order head on down and let them pick something for you! So ya anyways I bought a Sentra at Nissan instead! great service!
*in response to the response below:
- I never made a phone order, I came in and ordered and paid my deposit in person!
- I was very clear on the fact I did not want a hatch back as they are not my style!
- you did not locate me a sedan, you asked if I would still buy said Hatchback, after I declined, you tried selling me your K5 which is a much more expensive vehicle.
If you enjoy rude, condescending, disrespectful staff than this is the place for you! By far the worst customer service I have experienced anywhere ever.
Fantastic and helpful staff that go the extra mile to help you in a vehicle if they are able. Cars are quality, service bay is top notch and communicative, and dealership is nicely located for access and test drives. Would recommend for first time buyers and upgraders alike.
I had such a great experience recently with Eddy English at Cranbrook Kia when I was looking for a car.
Process of buying was fast and easy and on top of that Eddy made sure I have the right vehicle for my lifestyle!
I recommend Eddy if you are looking for a great car dealer!
Absolutely amazing team, we are so thankful for your help finding our family a vehicle at a time when we were stuck. Phil and Kevin, you guys rock and thank you for not giving up. Thank you to the Cranbrook Kia GM for his help at making our purchase happen.
From.our family to yours...thank you soooo much and Merry Christmas🎄
After running into roadblocks trying to get me into a truck, Eddy and the great people at Cranbrook Kia did their magic and made it work. Excellent service, great people. Highly recommend.
This is the first time we’ve ever ordered a new vehicle. From the first moment we were in contact with them, it was such an easy-going, friendly process. Every single person along the way from first contact, to trying to locate the vehicle we were seeking, to ordering, to purchase, to finance, to delivery was like dealing with friends or family we’ve known for years. It was the most hassle-free, stress-free process we’ve ever experienced. They went over and above anything we expected. We are so grateful for this experience and are so extremely appreciative to have been lucky enough to have crossed paths with such outstanding people. Thank you so very much Les, Mitch, Kevin and Gord from the bottom of our hearts. We are in love with our new Telluride Nightsky and looking forward to all the new and exciting adventures coming our way! We highly recommend Cranbrook Kia and will reach out to them first whenever we are in the market for another sleek whip!
The team at Cranbrook Kia was awesome to deal with. Cody was super helpful and easy to work with. He answered our questions and there was no pressure to "upgrade". The service department got our trailer hitch installed before we left the lot. They even sent us off with a full tank of gas. I love my new Kia Seltos and feel great about my decision. We immediately did a 1000 km road trip and feel even better about the purchase afterwards. I love the features and the simplicity of the LX AWD model, perfect for our needs.
Been a great experience dealing with this Dealership! Eddie has been incredible to work with, his customer service is top notch. Just had my car serviced and I am very happy how it worked out. Thanks Kia Cranbrook!!
Always a fantastic experience here! Everyone is so kind & knowledgeable. Great team environment!
Bunch of honest blokes here, great customer service and always masked for your safety
Bunch of honest blokes here, great customer service and always masked for your safety
Bunch of honest blokes here, great customer service and always masked for your safety
Phil is Great, the rest... not so much
Excellent customer service and good deals on used cars 🚗
I have now bought 2 vehicles. Eddy English is a fantastic sales guy. It has been such a pleasurable experience working with and Kevin in finance. I wont do business anywhere else. I highly recommend Cranbrook Kia to all my friends and family. Thank you to all the wonderful staff at Cranbrook Kia😊😊😊😊
Absolutely amazing team! Phil is truly a great person, and made sure my little one and I were walking away with a safe, reliable vehicle for an amazing price! the folks at Cranbrook Kia went above and beyond! Real people who care about their customers!
I recently just got a 2020 forte . Crystal jumped through hoops to get me what I needed and wanted. im very grateful for everything she did for me . Setting my children and I up with something safe and reliable is all I wanted but in turn got so much more . Crystal was a pleasure to deal with ,I couldn't have asked for someone more experienced, kind , fun and helpful to make this mission possible. Huge shout out to this company and Crystal her self, I will definitely be recommending her services to people I know .
I recently just got a 2020 forte . Crystal jumped through hoops to get me what I needed and wanted. im very grateful for everything she did for me . Setting my children and I up with something safe and reliable is all I wanted but in turn got so much more . Crystal was a pleasure to deal with ,I couldn't have asked for someone more experienced, kind , fun and helpful to make this mission possible. Huge shout out to this company and Crystal her self, I will definitely be recommending her services to people I know .
Amazing customer service. I dealt with Kevin, he went above and beyond to answer all my questions and make sure I was completely comfortable with my purchase.
I recently had the pleasure of purchasing an amazing Ford Mustang through Phil, he was absolutely amazing and found me exactly what I was looking for. Kevin was also wonderful and made the finalization of the deal very easy! I would definitely recommend Cranbrook Kia for all your vehicle needs. Thanks guys! I couldn’t be happier!! You made my dream come true!!
Went through crystal an awesome lady got the vehicle I wanted good deal in my trade in. Kevin awesome as well. The atmosphere was very friendly didn’t matter who walked by they always greeted you. Will look to them in the future. Well done Kia🤗🤗🤗🤗
I won't be buying another vehicle unless it's from Phil Britten at Cranbrook Kia. Phil works hard to get you the vehicle you want and won't give you the run around. Friendliest guy. Could not be recommended higher.
Kevin in finance is a solid dude, he makes the nitty gritty of the buying process truly enjoyable.
Eric is the best service manager in the city and the only person I trust to do the work my vehicles require.
I won't be buying another vehicle unless it's from Phil Britten at Cranbrook Kia. Phil works hard to get you the vehicle you want and won't give you the run around. Friendliest guy. Could not be recommended higher.
Kevin in finance is a solid dude, he makes the nitty gritty of the buying process truly enjoyable.
Eric is the best service manager in the city and the only person I trust to do the work my vehicles require.
I went through Cranbrook Kia to purchase a new vehicle. It was a great experience from the start through to the finish , the staff are all very helpful and welcoming. I dealt with Phil who was very attentive to my ever changing list of must haves. He went above and beyond to source me the right vehicle. He was able to find exactly what I as looking for and fit it within my budget. Would absolutely recommend Kia Cranbrook to everyone in the market for vehicles. I can't thank Phil and his team enough for making my vehicle shopping a really enjoyable experience.
Highly recommend Phil Britten! He was hands down the best Sales Manager I've ever dealt with. He was attentive, understanding and extremely helpful. If you want a smooth, effortless and fun experience, go see Phil!
I got a vehicle from Cranbrook Kia. I had the pleasure of working with Philip Britten. He was amazing and extremely knowledgeable. I highly recommend going to Kia when you are looking for your next vehicle. They will do their best at finding what will work for you.
The girlfriend and I were in the market of financing a vehicle, we decided on a 2017 Dodge Grand Caravan. Phil Britten from Cranbrook Kia was such a pleasure to work with and he jumped through hoops to make sure we got the best deal we could get. This experience has been excellent and we couldn’t be happier with the results. Would highly recommend anyone looking for a vehicle and receive excellent customer service you get ahold of Phil and his team. You won’t be disappointed!
If I could give more stars I definitely would! Phil and mitch were so helpful and did an amazing job at finding me the best deal and a car within my price range. I'm a single mom and the staff was super friendly and always came over to talk to me and my son whenever we came by. This was such a pleasant experience and I was never rushed into a vehicle that I wasn't happy with. My needs were met, questions were answered and friendships were made. Thanks everyone who helped us out and made me and my son feel comfortable there. 10/10 would recommend
Wife bought a vehicle, always serviced and repaired in a timely and proper manner. Fantastic experience from the sales team to finance and management... great job guys!! 👌🏼
I debated leaving a review for awhile. A man named Will (Maybe Bill? Been awhile) called me several times after I had already insisted I didn’t want to be contacted after I had already purchased a vehicle from another dealership in town. Continued to call and leave messages. Hope you get better salesmen. Don’t even know how they got my #. Will NEVER suggest to anyone.
All good so far
After sales service is very lacking. While i purchased my vehicle I saw a lady (sales) trying to xfer a call to manager and he let go to voicemail. When I questioned my sales rep. on this he said your best bet is to deal with sales reps, the manager will not support you. Was a warning sign...I ignored it unfortunately. My sales rep. and lady sales rep. working at the time are no longer there and of course the manager avoids me like the plague now. Over promise and under deliver should be there motto.
Can’t say enough good things about the sales guy I worked with. If you can get Phil Britten, DO! I live three hours away, have never bought a new car, never secured financing and had no idea what to expect. He found me the car I wanted while staying within my budget and set up all the details for me. Making a ham sandwich is more challenging than buying a car from Phil. They even deliver. Amazing service, great people and super helpful. Thanks Phil! If I lived closer I’d buy this guy a beer because he was just that fun.
I bought a car here not even a year ago and now it needs a new engine. When I bought it i drove it for almost 6 months before i had to do my regular oil change and when i took it into the shop they told me my car doesn't have any oil in it and it wasn't leaking. So therefore my car must have not been serviced when I bought it. I called and called 5 days in a row and no one would talk to me. Fast forward 2 months. Now my car needs a whole new engine because you guys don't know how to do your job properly! AND on top of that my passenger window doesn't work (never told) AND my power mirrors.***Buyer beware***
Recently we were in crk shopping for a new Ford F-150 crew cab. We had purchased a 2018 Ford F-150 a year ago but we had suicide doors and we quickly found these doors did not work for our growing family. Phil was AMAZING!!! Within two hours Phil found us exactly what we were looking for AND got us approved within that two hours. We had negative equity and I knew this was bad but Phil worked his magic and we now have the perfect truck for our family. If u want a new or used vehicle crankbrook Kia is the go to place I cannot day it enough. Full warranty and we couldn’t be happier with our new beauty. Thanks Cranbrook kia🥳🥳🥳.
Teresa and Will 👌👌
Terrible warranty experience. They do not stand behind the cars they sell. Look for posts on Facebook Kootenay Business Reviews to learn more.
Reasonably good sales experience. Process was a bit rough and it was not detailed before delivery.
Service experience: horrible. My wife was lied to about a real issue with our van. Took 3 hours for an oil change. First two services were fine but this was unacceptable. I doubt I will return in the future.
I am not a happy customer with Kia they call me that they can help me out with making my payments cheaper. To be honest if you guys are calling me that you guys want my vechicle but you guys cant help me out. Just a waste of time of my time and Kias time. If you guys keep calling me that you guys want my car well help me out then or if you guys cant them stop calling me I am not a very happy customer so I wont be coming back ever again just a waste of my time.
My battery was dead and was not sure what to do. Went to the service department and met Eric. He took great care of me and got me in right away. New battery and I was on my way. Thank you Eric you are awesome!! HIGHLY RECOMMEND!
Wow wow!!! Incredible service received by Justin and Nick they really worked hard to get me in my awesome car!! It was even delivered to me!!! Love love the car! In future I will definitely deal with Cranbrook Kia thank you thank you thank you! Very kind very courteous and more than helpful!!!
The sales staff was friendly and helpful. Everything about our purchase was a positive experience.
Fantastic service :) super happy with my new Sedona
I thought Mitch was genuinely interested in help me with my needs and wanted to make sure the deal worked best for us! Thanks Mitch
Cranbrook Kia has been nothing but excellent with me. Very friendly, and always looking to find the right fit for you. Could not be happier with my experiences with them!!! I look forward to my next visit to their dealership.