Wish I could give zero stars. Don’t ever buy from this dealership worst attitude and sales team around. Service is terrible also don’t waste your time.
Leo jr and employees are VERY rude with a big mouth.
Bring in a car not bought from them they tell you go where you bought it from to fix ,,,,,,,,never heard a dealership in my life turn down or refuse work from customers.
They will refuse to fix it what a joke
Picked up new jeep today
Happy day,as we get all our vehicles at Racicot
Bought a new Grand Cherokee here last year. We have had great experiences ever since. They go above and beyond for their customers including loner vehicles. We had an issue with the wrong price on a tire ordered and they promptly solved it. They also gave us a better price for roof rails than we would get on the mopar site. I would recommend them.
I have had great interactions in the past with this dealership and purchased my current car from them. However, After my most recent appointment I will no longer be using their business for any future services.
Went to get my oil changed and a warning light inspected. The customer service representative in the garage was incredibly pushy about add on services and products. Which I understand is a part of their job. However, when they called me after the Inspection to let me know what needed to be fixed ( oil related and around $500 with parts and labour.) she proceeded to tell me that I needed to have an air filter and other parts changed as well . As it was already a significant cost to do the oil repairs I asked if it was really necessary and she said I should get it done and was incredibly pushy about it. I told her I would have to speak to my husband as I don't know much about cars and see if it's something I should get done. She tells me , " oh he will tell you no!" That made me so angry because that means it wasn't necessary in the first place. She was very indignant that I even said I was asking my husband and when I told her no. Terrible attitude and customer service all around. This really angered me because w ith the pandemic and people living with limited incomes and rely upon these professionals for their honesty. What if they didn't have the money for that and believed this sales representative. Very disappointing .
Took me in at last moment, fixed the issue, could not ask for anything more.
Had service done on my truck, great service, staff and made me feel welcome and safe.
Had to have my car towed into Racicot today. No loaners anywhere but they found me a van in under an hour. I was in and out in 5 minutes. Then just a couple hours later they called to say they completed the work and I can pick my car up. So on a day where I was warned they may not even look at it due to staff shortage they finished the job. Pauline also even saved us from paying for the tow. Great service today, thank you.
Great experience with staff members who care and want to help you.
Terrible customer service. Lied to me about how much the service was going to cost by manipulating their wording. They told me the "Cost is $59" meanwhile when I got there to pick up my car, they charged me $160, and told me that it was because it was $59 per part inspection and they inspected two parts (which they neglected to tell me over the phone).
Then booked my apmt (for a quoted $1200 job) for three weeks later so the part could be ordered. I asked them if they would call me to rebook if the part wasn't in in time and they assured me they would. I'm a busy shift working nurse, and rearranging my work schedule to ensure I have a vehicle is difficult... dropped off my car for the appointment and got a call a couple hours later that the part not only was not in, but on back order. No apologies for the inconvenience at all. I asked for the manager to call me back and she never did.
Over the years, four of my family members have bought brand new cars from this dealership and have gotten all of their service done there as well. Will be ensuring they never get any future business from my family.
Friendly staff and a modern and clean dealership. If you're a Chrysler fan then you can appreciate their wares.
Great service and friendly staff.
Very friendly staff, amazing service, very fast and not too pricey.
Great family atmosphere. Never felt pressure at any point.
Excellent service, friendly and helpful staff and a place I'd recommend to go in and see for your next vehicle.
I’ve dealt with 4 other dealerships in the past. So far best experience. Will recommend
Friendly helpful efficient like you were the only customer there.
Love the dealership! Excellent service, small town hospitality hard to beat!
Brought niece's car in for repairs, very professional, quick service, great staff.
They don't know what they're doing half the time
Always a great place to deal with
If I could give a zero for the service department I would. Had a battery replaced by them a year and half ago. The battery had a two year warranty. Started having issues starting the car. Brought it in to have the battery checked out and told the battery was fine we needed to drive the car more, as if being driven daily was not enough. Issue continued so we brought it to a different shop only to find out the battery had a bad cell. So we had the battery replaced by them. Went back to Racicot and told them about this and their answer was I should have brought the vehicle back to them. Why would anyone do this when they clearly dropped the ball the first time around. The minimum they should have done in my mind was cover the cost of the new battery or return the money we were charged to have them tell us the battery was good. But sadly they choose to do nothing. Will never recommend these guys to anyone. STAY AWAY
Amazing experience at Racicot Chrysler for my 2020 Ram!!!! Rob Gaunt was fantastic to deal with as he was a straight shooter with pricing, and was able to explain and show the different scenarios based on my vehicle selections. Darren Racicot was very fair with my trade in and Chris Paniccia was able to package the right extended warranty for me at a very fair price! 5 Star experience across the board.
Moved to Aburg bought a new car from them. Everything wad fine. I took my pick in that I bought from another dealership that had extended warranty and they told me to tale it back where I bought it...
Moved to Aburg bought a new car from them. Everything wad fine. I took my pick in that I bought from another dealership that had extended warranty and they told me to tale it back where I bought it...
The worst service department I have ever dealt with! Do not expect anything to be done in 1 visit! Your lucky if you can get your vehicle back in the same condition then when you bring it in. They don't take any pride in the work! I gave them 3 chances with different things and all 3 were big strikes!!! They got 1 star cause it wouldn't let me post none.
Can be hard to find an appointment time, they are a busy place. But it is very nice inside and the staff are helpful. They'll have the technicians come out and talk to you, show you parts and always ask permission before doing something. Very transparent service experiences on my 2016 200-S. Patience pays off. They're busy for a reason
Can be hard to find an appointment time, they are a busy place. But it is very nice inside and the staff are helpful. They'll have the technicians come out and talk to you, show you parts and always ask permission before doing something. Very transparent service experiences on my 2016 200-S. Patience pays off. They're busy for a reason
Great service , friendly and nice to see Leo
But all my SUV from Darren ,trusting salesman
Terrible service, they don't stand behind what they sell. Told me the problem with my new brakes is they need to be broken in for terrible sound to go away. Was in 4 times in 15,000km for the brakes. I put ceramic pads on myself and voila they work great and no sound. CLOWNS!
was happy with my service this visit..thank you
will b back
Lost a remote for my Jeep Trailhawk so went there to get a replacement, they wanted close to $300 , did a google search and got one on ebay for $40, went back to Leo's to get it programed. They said they could not program it and still charged me $30. Then a few months later decided to trade in the Jeep for a truck. Got the LOWEST trade in price from Leo Racicot. Got $2000 more for my 2016 Jeep Trailhawk from Essex GM dealership. So instead of driving a new Ram, I now have a new Z 71 Chevy and love it. So if you want to be charged for no service and a terrible trade in price "See Leo"
Great service.. Truck was ready when promised...
salesman man are rude very bad customer service
Jamie Guerard, a veteran of the sales team did a fantastic job setting me up with my dream car...My Dodge Challenger Scatpack.
He went out of his way to help get the car ready for pickup in a short period of time.
He did a great job.
Well done Jamie!
Friendly staff, great vehicle selection
The worst experience I have ever had. I spoke with Dean (manager) and he told me that I am a scammer and start yelling at me by phone and told me that he will not sell the vehicle to me. I am in business for 20 years and this was the worst experience ever!!!!!
The worst experience I have ever had. I spoke with Dean (manager) and he told me that I am a scammer and start yelling at me by phone and told me that he will not sell the vehicle to me. I am in business for 20 years and this was the worst experience ever!!!!!
Not impressed with racicot. We called and asked about some recall parts for a Chrysler 300. After some time waiting for a call back, finally we decided to call again, and were told "I see you bought the car in tilbury, call them, we wont be getting that part for you".
Customer service is a thing of the past, and racicot is no exception.
Great experience with our purchase! Thank you to a great team!
See Jamie Guerard for sales. Good guy who looks after his customers after the sale too.
PLEASE SHARE TO WARN OTHERS & WAKE CHRYSLER UP TO WHAT IS HAPPENING AT THEIR DEALERSHIPS! ATTENTION ALL A'BURG RESIDENTS! BEWARE OF RACICOT CHRYSLER! After making an appt for 2 URGENT recalls on my new truck (brakes & steering!), being assured the parts were available, getting out of work early to drop off my vehicle, you would think it would be easy, right?? Oh Nooooooo! Not at THE WORST Chrysler dealership!!!
THIS IS WHAT I WAS TOLD YESTERDAY: "You have to come back and get your truck. We won't service it. You didn't buy your vehicle here, and our clients are the priority for service...it will be a month before we might have parts available for you..you should take it to where you bought it for service..."
ARE YOU KIDDING ME????? THESE ARE URGENT RECALLS, AND RACICOT CHRYSLER REFUSED TO SERVICE!!! Note: My last truck WAS purchased there, and they did not honour my extended warranty, hence the reason I purchased my new vehicle elsewhere! THESE ARE URGENT RECALLS! ALL dealerships are supposed to provide service! #racicotdoesntbelonginamherstburg #dontbuyfromracicotchrysler #racicotislowerthandirt #racicotcarcrooks #chryslerdidyouknow
Very very welcoming walking through the door. No pressure and very informative.
We were dealing with a gentleman named Victor. I would recommend them for sure.
Service manager's level of customer service is really horrible. I was disregarded and shrugged off and told that my vehicle was too much headache/ he didn't want to bother. He had concluded to information that was incorrect didn't care to get the details before disregarding my inquiry.
I brought my car at Racicot and dealt with Bob from the sales team. He is a really nice guy to deal with and he worked with Darren to get us a decent deal. I'd be happy to buy here again.
Locally owned and operated. It's a family run business for over 40 years plus they treat you like family.
leased a mini van for two years on returning the vehicle i was charged a disposition fee (cula) of 450.00 pure b.s. stay away from chrysler purchases or lease..talked to chris and greg...pure waste of time
Great people, great service, great deals
Great service and friendly attitude.
Service is fantastic and people in sale are very helpful, deal with them for few years now, never had any problem, highly recommended!
I have been shopping around for a vehicle ever since a client of mine suggested that I drive a North American vehicle. I spoke with Leo, and he made me feel like I should be purchasing this vehicle on the spot. I think the new Challenger is my next purchase. As soon as my wedding season is over I will be dealing only with Racicot Chrysler in Amherstburg! Because they made me feel good about myself and made me feel like a part of their family. Thank you Leo!