Excellent experience working with Codi and Sean. Will happily be working with them whenever we want a new vehicle !
Thankyou for all your help you made the process so nice
Test drove a car last week with Brandon, took a week to think about it and Brandon had amazing communication skills and was always available to answer the phone or text back when I had any questions, came back today to pick it up! Brandon was super nice and explained everything about the car/deal so well. First day with my new car and I'm so happy (:
Went and test drove a van today was dealing with a nice salesman, we where ready to buy and we just needed some wiggle room on the price nothing major a few hundred dollars but, finance manager came to the desk in an aggressive manner and shut it down immediately with not even any talk or discussion on price no negotiations or nice attitude just nope. So we walked out. What a waste of our time. Went to galaxy motors and had the best experience right after.
I recently purchased a used vehicle from the Chrysler dealership in Nanaimo, and I couldn't be happier with the service I received. Darren Shaw and Josh Hawker went above and beyond to communicate effectively and find the perfect car for my needs. They were friendly, kind, and made the entire process seamless. For the first time in years, I felt comfortable and trusted my car salesmen. I will definitely return to deal with Darren and Josh in the future. Highly recommend their exceptional service—thank you both for making this a fantastic experience!
I had an excellent experience dealing with the dealership. From the very start, Jacob went out of his way to stay in touch with me, even though I’m from out of town. He answered every question I had, made a comprehensive video, and sent it to me, which was incredibly helpful. Jacob made time to meet with me and worked both with me and for me to get me into my new Jeep Rubicon. He was professional, down-to-earth, and so easy to talk to. He truly made the entire process fun and easy. I highly recommend working with Jacob!
I made a mistake of buying a car from these fools. Right off to start my SUV didn't come detail the way it was supposed to be cleaned out. Tried to make me jump through hoops to get it done. Now I cannot get these people to stop calling me it has been 2 1/2 3 years of constant high pressure sales phone calls from these guys and I've asked them to take me off this list probably a dozen times. My next step is to go through some legal channels. There is way better car dealerships to deal with than these fools
I recently purchased a new vehicle from Kurtis and his team, and the experience was exceptional. They were incredibly informative, providing all the details needed to make an informed decision. They had respect for my budget; they ensured that all options presented were within my financial limits. At no point did I feel pressured or forced into making a decision. Kurtis and his team made the entire process smooth and enjoyable. Highly recommend!
I went with my daughter as backup when she went looking for a used vehicle in her price range and with options she was hoping for.
They were great here! Adam helped navigate through all her concerns. Supplied her with a report on servicing and accidents [?carfax report] for her 'new' 2015 Nissan Rogue SL. No question was too tough. And Sheila was extremely helpful in helping arrange financing within her price point.
I'll be checking there for sure when I replace my car in the next year!
Nothing but good to say here! Huge HUGE thanks to Kurtis and Shawn who helped my boyfriend and I get into a newer SUV!
They were able to answer all my questions in great detail, and work with the budget we had set. Wonderful team and I’m so very happy!
Highly recommend this business, I went in to buy a vehicle last month, and Jeff showed me a quality vehicle within my budget. They fixed everything in need of repair and their service is quick! They made the whole process easy and everyone is friendly.
I recently had the pleasure of visiting the Nissan Chrysler dealership, and I can confidently say it was an outstanding experience from start to finish. The professionalism and dedication of the staff were truly remarkable. From the moment I walked in, I was greeted warmly and treated with the utmost respect. The team went above and beyond to address all my needs and answer my questions thoroughly, making me feel highly valued as a customer.
The sales representatives provided in-depth knowledge of their vehicles, ensuring I had all the information needed to make an informed decision. The finance department also handled everything seamlessly, providing clear explanations of the options available to me.
Great experience with the whole team, very professional ! Kurtis went out of his way to put us in the perfect truck and working with Claire and Kurtis to finalize everything was super smooth process:) highly recommend!
Our experience with Jacob was great. We were made to feel appreciated and valued as customers. Would certainly recommend him to friends and family in need of wheels. He is a great go to Car Guy thanks from Ronnie and Randy
Kurtis was very informal on every question I brought to the table. He made it a very easy experience for me buying a new vehicle and at the same time was not pushy on it. Explained everything very clear to me. I would recommend him to anyone interested and I will be back to purchase again. Good job Kurtis!
I went there after a few phones calls stating what I needed. Khalum Smith was amazing and I left with my NEW suv. Great group of people would recommend this dealership to anyone who's looking for a new vehicle or a new to them vehicle.
Kurtis from Nanaimo Chrysler didn’t disappoint me, he helped me out and got me into something better and something i wanted. Thanks to Kurtis for his hard work in getting me approved for something better.
I recently traded in my Toyota Yaris.
I purchased it from Kurtis while he was at a different dealership.
He was great with my past purchase so I caught up with him at Chrysler.
I explained what I was looking for and he found it.
My experience at Nanaimo Chrysler was top notch.
The staff were friendly and knowledgeable. They provided a shuttle service while the car was detailed.
The vibe at this dealership is positive. It’s family owned and operated.
Alanna did my car yesterday super impressed with the time it took and the quality of her work is fantastic. If you are looking for a detail job done right this girl is amazing at her job
First 3 were what she was up against last 2 pics are the finished job
Jacob was phenomenal to work with while seeking out my dream vehicle. Extremely knowledgeable and very friendly, he was willing to work with me to get the very best deal. As someone who knows little about cars, and lacks confidence in searching for vehicles- I was thrilled by his transparency and excellent approach towards a sale.
If you’re in the market for a new ride- ask for Jacob! You’ll be in the very best hands.
Thanks to Evan Kutney, new General Manager, we have regained our trust in Nanaimo Chrysler and would come back without hesitation!
Thank you for a job well done. Great Customer Service!
Never going to bring my truck here brought it here for replacement of fuel pump paid $1850 next day truck didn’t started call them they said battery is dead check the battery it was all good and gave proper voltage battery was 4 months old only
Truck end up starting 20 mins after my stereo stopped working
Next day went to gas station to put some gas they didn’t even bother to connect the fitings all the gas come out on ground as you can see in the picture
Bring the truck back to dealership end up getting the engine light on i showed them videos and pictures that it wasn’t on before they just said without looking at the pictures it was always on
Terrible place not going there anymore regretting went there in first place
We bought a used vehicle and each and everyone of the staff there was so very friendly and so very helpful. Made u comfortable and did everything quickly for you and I would highly recommend going there for your next vehicle and helped me out on setting up things on the car. Can’t say enough. Thankyou all
Adam is the best so professional, made my dream car a reality! Thank you so much! Team at Nanimo Dodge is fantastic and highly recommended !
Reached out to this dealership to get a mustang which was available and also paid the deposit on it.
I was paying all cash for the car and a day before pickup I was told the car is not available for sale as it has issues on the seat module, which will cost 2500 to fix it.
As a buyer i thought since I am paying the full price, the seat will be fixed but I was told the seat will not be fixed and the 2500 will not be deducted from the amount either.
I was coming to get this car with full of joy from mainland and this spoiled my day, not to mention the day off from work to get the car and ferry dealing.
After the dealership returned my deposit the same car was put on sale on Facebook and within few days I believe it was sold.
This sale process was totally unprofessional and after finding out the client is paying cash, I was told the seat issue and they are not ready to fix or deduct the fixing amount from thr price if I am fixing it myself.
I will not give my business to such dealership which doesn't honor their end of the deal.
Won't ever deal here again. The salesman "Nate" was smooth and slimy. He didn't listen to us and he made promises that he never kept.
He did not budge at all on the sticker price but made it sound as he was giving us a great deal. ( a true salesman)
4 years later we're still paying on a 2013 jeep that has a snorkel that "Nate" promised to have removed.
Don't shop here unless you want to get taken for a ride, and I don't mean a test drive!
Absolutely outstanding dealership! Great customer service all the way around from Sales to Service I could not be happier with my experience. If you are looking to purchase a new/used vehicle or get your vehicle serviced - Nanaimo Chrysler is THE place to go! Will recommend to all my friends.
Probably one of the worst decisions myself and my partner made in 2020. I was convinced that because I couldn't refinance my vehicle in order to get a truck, I was coerced into having my partner get a vehicle too (yup). Although we did not quickly find out that she would need to build credit in order to get a line (nonsense, she had a great credit score). After being sold a SUV instead of a truck that we wanted, we were told within 9 months that we could trade it in and get the truck of our wishes. This was false, my partner did everything as instructed and still, what do you know? 9 months went by and no word from Jacob Vey. When we inquired, we were left with silence and negligence. That's not to mention also the SUV they sold us was used so it had wheel locked lug-nuts, that what do you know? Cant be taken off if your tire blows out.... after weeks of attempting to get a hold of the Salesman Jacob Vey, and the GM who was equally as not helpful, we paid out of pocket to have the vehicles tire replaced. If I could give this business a -5 stars, I would. Not impressed with ANY of their shenanigans, including their follow ups to wrap you into another contract. Just shady people all over who once they get your money they disappear just as quickly.
Scumbag liars. I bought a vehicle 2 weeks ago and the battery is dieing. The car wont start on the first try every time i go to drive it. Twice i took it in for them to fix. Instead of honoring the fix they just flat out lied and said it wasn't "acting up" for them. And the battery is good. They charge it up just enough for it to start when I pick it up only for it to not start again 2 hours later .
So I took it to a reputable shop and they confirmed it was in fact the battery.
DO NOT TRUST NANAIMO CHRYSLER.
It's hard even giving it a single star.
1 I have highest best warranty threw dealership
2 I ask for tires to be ordered for my tire & rim warranty, they order me wrong tires and make me pay when they can't do job propper, they reset my computer when changed tire, now they cause my car stop auto stopping,
3 mechanical failure
4 I ask for my car to be in shop to get check engine light off, they tell me technicians not in, they can't even reschedule
5 they put nanaimo plate covers on my car and strip them with screws
6 I ask for them to be removed due to they can't perform a tire job propper or they screw someone's car up by stripping screws waisting my time and $$ quote me 800$ for a hitch when I get one for $150. My best recommendations goto a better dealership, this company has some terrible mechanics or terrible service attendance. I pay for best highest warranty and this company is being cheap not wanting cooperate.
List could go on, tell me you'd give me deal if I recommend someone, and you gave me 0 value. Thanks
I'd like to know if you want pay me $$ having your name on my car, I don't like representing bad dealerships that lack communication that aren't very good at dealing with buisnuiss. Otherwise, I'd like you remove your bad signage and remove the stripped screws.
This is probably the best dealership in western Canada. I had and continue to have nothing but positive experiences with these guys. They will go above and beyond to ensure your needs are met before and even after your purchase. Jacob is a great and friendly salesman and Chris is just an incredible finance manager. If I could give 6/5 stars I would. Absolutely fantastic service.
John and Alan from the detail department were great, they did an amazing job on the spray in protectant on my van! I would highly recommend them!
When we got our car, Hayden (sales person) was helping us. He was very patient and clarified everything for us. He was excellent in communication. There were some services offered to us by the dealership. Hayden helped make sure that we received those services without any issues. He was always there to lend us a hand with any help that we needed. Thank you very much for the excellent service, Hayden. You are awesome!!!
Had a great experience with Jacob at Nanaimo Chrysler. Jacob has excellent customer service skills and has a real knack for understanding customer needs. I had a great experience with this sales representative and highly recommend him to others. Thanks again!
I bought my 2016 Ford Edge Car at Nanaimo Chrysler Dealership because the Sale Associate Ezra Anfossie-Heather went above and beyond with me as a customer, he took his time and came to get me from Port Alberni to Nanaimo to see, and to try my future 2016 Ford Edge because I didn't have any transportation. He also sent me videos of all the parts of my car and explained to me in big details all the features that my car has which makes me fall in love more with this car, and invited me to purchase my "DREAM CAR". Plus everybody else there was so nice, and treated my friend and me with high regards, and big welcome. I highly recommend it to future customers because they completely take care of all the customers, and their clients' needs in what they are looking at in a car is their first priority.
BIG THANKS FROM MY PART TOO, AND I AM SO GLAD, AND HAPPY TO GIVE THEM MY BUSINESS THIS TIME, AND IF I HAVE TO DO IT IN THE FUTURE, I WILL DO IT AGAIN!!!.
I recently purchased a car from Nanaimo Chrysler. For me it’s like purchasing a bathing suit, something don’t like doing, but Hayden got me through it in record time. Very professional, a happy experience, I will definitely pass his name along to my friends.
Parking is at a premium here, but that’s because of the great selection and service.
Bought abused car January 2024. Braydon Evans was very helpful. The deal was signed, trade in a few days later, at my request, went quickly and flawlessly.
My experience purchasing my first car was excellent. Thanks to Hayden Cowan-Smith for helping me through the entire purchase. He is friendly and honest in answering all my questions. 5-stars!
I purchased a car from Hayden, and I have nothing but great things to say about my experience. Hayden was extremely helpful and made me feel comfortable throughout the entire process. I have purchased several cars in the past, and I’ve never dealt with a calmer, and more relatable salesperson. I will be recommending Nanaimo Chrysler to all of my friends and family, and I’ll purchase any future vehicles from this location and from Hayden specifically.
Kyle is really nice guy he know how to treat a costumer well. He knows how to make costumer happy. Very satisfying experience. I recommend you to visit Nanaimo Chrysler and maybe buying a car with him!
My thanks goes out to Braydon Evans, Chris Morgan and the rest of the Group at Nanaimo Chrysler for way they made my vehicle purchase all about me. Very professional and courteous service. This experience has restored my faith in my fellow man. I strongly recommend Nanaimo Chryler for the place to buy your next vehicle.
Thanks again.
Randall.
Kyle Radick is a top notch salesman. Was really there for us and treats his clients as their number one, mature, all are wants and needs were meet. Was not at all pushy and a very relaxed atmosphere. I would recommend buying a vehicle with him!
I didn’t end up buying my vehicle here, but that won’t stop me from leaving a good review to my sales man, Jacob!
To parts and even the friendly female mechanics ( how awesome )
Great vibes from walking in the front door, overwhelmed with welcomes and smiles! Not lame/fake sale pitches!
Thank you! You guys rock!
Fantastic experience buying my vehicle here. I had previously visited four other dealerships and was not impressed by the rushed and/or pushy sales people. I went into Nanaimo Chrysler and Ezra supported us to find the vehicle we had hoped for. He and the entire sales team were supportive, patient and worked to help me find what I wanted without ever pushy me towards anything. I love my Jeep! And I would definitely go back here again if I needed another vehicle.
Bought a used 2020 gladiator sales team were awesome and finance was excellent. Service however is lacking in so many areas. Had to get a part ordered from the sale of the jeep and was told the parts are in Alberta and should be here Friday or Monday.... that was June 25 ... still waiting .. so I ended up fixing it myself at my cost.
Best place on the island to take your vehicle and best service by far. Brought my truck in for repairs from an accident and Paula in Service had it dealt with and fixed faster than anyone else on the island for mechanical and body work! Couple weeks later brought the truck back to them after camping and they detailed my truck fully and Allan in detail just killed it! my truck looks brand new again, so happy with the service and work provided. Highly recommend!
I have a 2012 Dodge Ram that I take in religiously for service with Cam and the team at Nanaimo Chrysler. They are always friendly, and I don't ever feel like I am being taken advantage of. Care is always taken to ensure I get to where I need to go when my truck is in for service and they are extremely accommodating when it comes to my hectic schedule. Last time round, I needed to grab my truck while it was still in the service bay to get to an appointment, they rushed to get me into the truck so that I could make the appointment and told me to pop back in for the air filter that still needed to go in. I made it back in a few days later and they finished up! Now, THAT'S SERVICE!
We have purchased many vehicles from this dealership. They have always been wonderful and treat you as family from the time you walk in the door and greeted by reception, and it doesn't stop there, it goes on into the service department as well as the sales. If you have any questions about certain features on your vehicle or wanting to know how to use them, the staff is readily available to assist you, and if they do not know an answer, they will go above and beyond to find one for you. This is the same with the service department, they go out of their way to ensure you are back on the road in a timely matter and safe. The detail department at this dealership is top notch as well. I cannot say enough about how much we truly enjoy dealing with Nanaimo Chrysler. I highly recommend anyone considering a used or new vehicle to stop in at Nanaimo Chrysler. They are indeed a dealership that truly cares about their customers.
Love my Jeep and the staff and service was great! My grand kids and I are telling everyone we know to check out the dealership when looking for a vehicle.They are so good, that my kids, 7 & 11, enjoyed the time we spent there and never got bored and we were there for 4 hours. I will recommend them highly to everyone I know!!!! service is great, fast,efficient, and everyone there is super friendly and make you feel completely at home. not a single complaint, same great service as when I bought my vehicle.
Once again service was great, not a single complaint.
I want to say that I had absolutely NO intention of purchasing a Jeep when I brought my beloved VW Rabbit into Nanaimo Chrysler's body shop for repair work after an accident. The fact that I even GLANCED at a Jeep one Saturday was directly as a result of the excellent service provided by Bruce Robson, the body shop manager, as well as the enthusiasm of Ambyr at the front desk. I was in that day with a bit of an emergency and both of them helped me. If it wasn’t for that direct experience, I would still be driving my beautifully-repaired VW.
As a result of that Saturday visit, as I was on my way out of the dealership, that I casually asked Brian McLean, another lovely low-pressure team-member, how much the Wranglers were. Well, one thing led to another and I, and my 16 year-old daughter (we’re sharing ownership until she takes over the loan in a few years time), are now very happy Jeep owners. Doug Green in the Finance Office was very thorough made things work very well for me.
I’m a die-hard import buyer. Taking the leap to Jeep was very worrisome for me. So far I’m enjoying the ride immensely and I’m confident that, in the years to come, Nanaimo Chrysler will continue to treat me well as I come in for my regular service appointments. I can’t WAIT for my running boards to come in!
Thanks again for everything. You have a great team there!