Infiniti Regina exceeded my expectations with their warranty service. Despite my initial concerns, the team handled everything with efficiency and expertise. They promptly diagnosed the issue and took care of all the necessary repairs under warranty, saving me both time and money. The communication throughout the process was clear and transparent, ensuring I was informed every step of the way. I left feeling impressed by their commitment to customer satisfaction and confident in the reliability of my vehicle. Infiniti Regina's warranty service truly sets a high standard for excellence in the industry. Thank you Infiniti Regina and Corey! (Infiniti service Advisor)
My first time at Infiniti service after purchasing new to me 30,000km QX50 from another dealership. Waited years to save for my favourite car. The manager at the dealership was nothing but rude and continued to provide false information about repairs needed.
I advised her the cruise warning was showing error messages and she insisted it was damaged from the report they ran but wouldn't give me a copy of the report. When I asked her to point out the where the sensor was she pointed to the bottom of the grill in the bumper area (where a sensor does not exist). When I asked why it felt like they didn’t want my business she told me, “maybe if you bought the car from us and were a regular customer we would be more willing to help you out.” I was shocked. That is one way to loose a customer right off the bat. Do yourself the favour and go to Infiniti Saskatoon. They treat everyone the same and don’t attempt to rip you off. They are truthful and more then willing to help. What was quoted almost $1000 from infiniti Regina was simply $250 at most.
I bought the car in there, Sales rep who Safouan was so nice and friendly explained to me. Thank you very much.
I had the opportunity to work with Shyam who is a blessing of a sales person. I went in for a test drive on Saturday and spent the afternoon with Shyam who took the time do make sure I was able to have a great test drive and he explained all of the capabilities of the new vehicle in detail. I had the opportunity to meet with the Wen & Fang the Finance Managers and Leon the General Sales Manager. The team is so knowledgeable and very caring. Shyam ensured that all of my questions were answered and he was very quick in responding!
Without hesitation, I knew that this was the car for me. And that decision was easily made from the amazing customer service from Shyam! When I returned to purchase my car today, Shyam was there to meet me. He set aside his afternoon to make sure my purchase was seamless. He drove me to my insurance company so I could transfer my insurance. Once the paperwork was completed, Shyam took me to my car which was in the showroom. He had covered it with a car cover and a big red bow on it!! On his own, Shyam detailed the car inside and out to make sure it was spotless! There was so much attention to detail and the service was phenomenal. Shyam ran through the entire vehicle diagnostic again, l vehicle capabilities and the new technology. Shyam ensured that there were new car mats in my car for me. His attention to detail and service delivery is outstanding!!
Before leaving, I had a grand tour of the entire building and ended up feeling already familiar with the location. At no given time did I feel any sort of pressure to purchase and that’s what made my purchase an even more a wonderful experience!!
If I could give Shyam a rating it would be 10/5 stars!! I would recommend this amazing Salesman and dealership to my friends and family.
If you want great customer service, attention to detail and a team that truly cares about you go see Shyam at Infiniti Regina!!
No concern for safety or customer experience.
If you're buying a used vehicle from them, I strongly recommend taking it to another dealership or mechanic to have it inspected. I purchased my 2019 VW Atlas from them in March 2023. Day one, I have to return with a low pressure tire light on. They filled it and sent me on my way. Day two the light came back on and I took it back. They found out there was a nail in the tire and said they would replace the damaged tire. My husband and I had to argue with them that all the tires need to be replaced because it was an AWD vehicle. They refused and replaced the two front tires. Their "service team" assured me that if they replaced the punctured tire and the one that had the most ware on it then it would still be fine and “up to standards”. We took the vehicle to a tire shop to have a second opinion. In writing the tire shop measured the tires and advised us to have all 4 replaced because it was AWD and so the tires would wear evening. Fast forward 5 months in August. The front assist warning light came on and I took it to the VW dealership, they recalibrated it and sent me on my way. It light came on again in September and VW preformed a full inspection. They found that due to the difference in the tire ware between the front and back there was additional stress placed on the AWD drive system and now I will have to spend $1500+ on new tires because the Infinity would not admit to their own faults and make it right.
Other issues during the buying process and after:
1) Finances department is understaffed and never on time. We waited over an hour for a meeting that we had set and then was rushed and talked down to. Fang was blunt and not friendly at all. Seemed like she just wanted to get it all done and have us out of the office.
2) They promised to have paint chips and the windshield chips filled. We had to send it back 3 different times for the windshield and for the paint because they were either missed, half done or done poorly and then they washed the car too soon and chipped the new paint.
3) Due to the paint issues, the PPF (protective paint film) for my car had to be re-done in some areas. At first Infiniti told me I was on the hook and it didn't need to be redone in their opinion. After a couple conversations, they did agree to replace the one section above the windshield.
4) The atlas had a tow package but was missing the plug in adapter for the trailer. Infinity did cover the cost of the part from VW and I appreciate that greatly. It just shouldn’t have been missed in the first place. Thank you Leon for trying you best to find that part when there was a deceiving cap on the trailer hitch where the plug should have been.
5) I asked for a letter from the manager, Leon, stating that the tires were safe and “up to standards” as well as the paperwork for the two new tires that were replaced so I had evidence that they were done and a record of them in case for insurance. Leon said he would get them for me, we shook hands and said see you soon. I called twice and sent an email and was completely ignored. It has now been over 6 months since our purchase and we have not received the requested and agreed upon paperwork.
6) Both Moe the sales rep who helped us initially and Branden the manager at the beginning of the sale have moved onto different dealerships. I have no knowledge as to why, I do appreciate that Leon stepped up at the end of the sale to help smooth things over.
Overall, I wouldn’t recommend the service department and wouldn't trust any inspections they preform new, used or owned vehicles, especially when it comes to tires.
Hop is such a great person. Will buy our next vehicle from him again!
Excellent service provided by Regina Infiniti and our sales rep, Shyam.
Its my first time to be a nissan customer, i ised to be a jeep owner. First time to do service with my pathfinder which i purchased two weeks ago and i didnt know the ins and out of this building so i parked by were ther service department sign was, didnt know it was on the infiniti side. A gentleman came out and approached me asking if i needed help which was a good gesture for me and so i told hin my concern and he was very helpful eventhough i wasnt an infiniti client he took his time to provide me with tipps and educated me with tye tyoe of engine i have which is beneficial as a new pathfinder owner. He went out of his way, disnt even rushed me nor pushed me away he conversed with me thats related to my concern then redirected me to right service department. THANK YOU SO MUCH CORY for assisting me out, you dont know how kuch you made my morning.l, knowing at the onset was taken cared of. Appreciate it. I wish theres more like you
Mswrvuce department and guys are the most inpirtant part of a vehicle purchase for me coz this is were you will be majority of times and they will be dealing with you for a number of years having said that before your. Purchase a vehicke always go with the reviews of service then sales. Sales is only just second.thank you once again cory
My first time at Infiniti service. Waited years to save for my favourite car. The manager at the dealership was nothing but rude and continued to tell me false information about repairs needed. When I asked why it felt like they didn’t want my business she told me, “maybe if you bought the car from us and regular customer we would be more willing to help you out.” I was shocked. Do yourself the favour and go to Infiniti Saskatoon. They treat everyone the same and don’t attempt to rip you off.
Eric Honeymoney was amazing from start to finish! He was really professional, organized, and made the whole thing hassle free. Best dealership in town! Thank you Eric and Brayden.
I had problems with my 2005 infiniti. Limped it to the dealership afterhours with no appointment and the service team got it in and fixed in less than 2 days. The staff are always helpful and very professional. Iwould recommended everyone to visit this service department A+++ service
Got my 2019 Q50S at infiniti on Feb 25, it had a crack in the back bumper by the trunk, the side mirror piece was cracked covered with tape, and a few areas had small chipped paint. They said it would be fixed before I get my car, and it would take about a week to get everything done with the detailing and putting in the 3m film hood kit. Manager said someone will reach out to me and update me about the status of the car. I had to reach out to check when my car would be ready and they said another week due to parts not arriving and the body shop was busy. After 2 weeks finally got my car but only the crack in the back was fixed, and they said that finance manager never said I bought the 3m film that’s why it wasn’t put in. Had to bring my car after a couple weeks to fix a crack in the front bumper, put it the 3m film and I also asked to fix the chipped paint which they agreed to fix before I signed for the car. After the front bumper and 3m film has been put in, took home the car and noticed that the chipped paint was never fixed when I asked several times to make sure it was done so I don’t have to bring it back again. Now the chipped paints are still there and my side mirror piece is on back ordered. Should’ve listened to my coworker and got my car at Infiniti Saskatoon since they have better service.
Service is Great! Always willing to go the extra mile. My family has owned several Infiniti’s purchased here and elsewhere. Corey Gilbert always take good care of us. Thanks Corey!
Excellent communication and help from Leon Dyck when ordering and at delivery.
Mo did a great job. Good service start to finish. Beautiful car. Price was right.
Hop & Sunnya got me into a beautiful Infiniti vehicle. They made the process easy and stress free. Their customer service is unmatched in the city.
I will NEVER purchase another used vehicle from Infinity. Buyer beware. I purchased what I consider to be a lemon from Infinity from 2019. The SUV has been nothing but problem after problem, the first of which started TWO WEEKS after purchase—a leak to the air conditioner line—they blamed it on wear and tear—and asked me to pay for the repair. Sorry, what? Then, came the constant dashboard indicator lights, being unable to open the doors, the repeated battery deaths, the headlights won’t turn off, and the frequent failures to even start. I’m writing this as I wait for a tow. Want to complain? Don’t ask the Used vehicle manager: he’ll swear at you and kick you out. Want a trade? They’ll offer you LESS THAN HALF of what you paid 10 MONTHS after your purchase. Do not waste your time with these people. Go somewhere else.
This week I had the pleasure of working with Moe while looking for a new vehicle at Regina Nissan & Regina Infinity. Moe was very knowledgeable worked with the entire team to meet my needs. He followed up as promised and he made the whole experience seamless. I highly recommend asking for Moe if you are in the market for a vehicle.
Highly recommend, Great customer service, big thanks to Leon. I highly recommend to going to infiniti Regina, when you need to buy or service your car. Leon provide us with outstanding service he was able to answer our questions/ would find information for us.
Disappointing customer service, non-cooperative staff. Highly not recommended. If you're living in Regina Area, I'd recommend go to Saskatoon or Calgary or somewhere else for your inquiries.
Purchased a new (for us) Infiniti QX80 here recently. Adam our sales person was extremely friendly kind and knowledgeable. The other sales staff, service staff and reception area were all excellent and we love our new truck! They all get 5*! Why 3* overall rating then instead of 5* you ask? Before leaving on the day of purchasing our truck, Adam said he was going to hook us up with a couple of Infiniti mugs. Score! This was after already hooking us up with a couple hats so we were tickled pink. Cool new truck, cool hats, and a couple of slick coffee cups? Sign me up! Unfortunately the display case was locked, so Adam asked us to return the next day for the cups. Well return the next day we did! .....only for Adam to be told "no" by some faceless sales manager when he went to retrieve the cups. Whoever that sales manager is gets a big fat F, as that simple act really put a damper on the whole experience. I felt like a cheapskate asking for a coffee cup (which had already been promised) only to then be told no the next day by a faceless middle manager...really put a damper on things! Heck even feeling compelled to write this review I feel kinda cheap, but hey. Especially after buying an Infiniti no less...for comparison: When I purchased my Beetle from VW they gave me a big VW bag full of VW shwag, without me ever even thinking about asking. Does free shwag make a purchase? Noooo....but it does foster brand loyalty, and when you're stepping up to a luxury class vehicle one does expect the luxury treatment (call me crazy but I do at least). Big boo-urns to whoever the sales manager is at Regina Infiniti that axed the free coffee cups. Buddy needs to realise that Infiniti is competing with the likes of BMW, Mercedes-Benz and Lexus...not Chevrolet and Buick. Lump of coal for you!
Other than that we love our new Infiniti! Just hope that whoever they've got managing the Infiniti side over at Regina Infiniti gets bumped back to the sales floor for some retraining, or just sent over to the Nissan side to sell some Micras instead 😶. If it wasn't for that simple act of refusing free shwag to a customer I'd be writing a glowing 5* review instead of a 3* complaining about stinking coffee cups.
**Typed this up while sipping coffee from my beloved Volkswagen mug.
While looking to purchase a used vehicle my wife and I had the pleasure of meeting Dave Smith. We both agreed that this was the most pleasant experience we have ever had when buying a vehicle. No pressure, everyone was very friendly and helpful. I highly recommend anyone to meet with Dave if you are looking to buy. Thank you Dave ps. love the vehicle
I just bought a vehicle from Dave and I wish I could give more than a five star review! I'm from out of province and fell in love with a vehicle there. Dave didn't just help me from point A to B, he went above and beyond with every aspect of this vehicle buying experience. Even after I purchased he still went out of his way to make sure everything went smoothly for me and even put in a free tank of gas at his own expense! I never wanted to deal with a dealership after a history of bad experiences at other dealerships however working with Dave not only changed my mind but he also proved to be honest and trustworthy which can be very rare in this business. Thank you Dave for everything! You definitely have my recommendation and future business!
Friendly service and great care for customers n vehicles.
I have had nothing but bad experiences at this place. I'm driving a brand new car with an engine light on and the lady at the desk says its going to cost me $150-200 just for a technician to read a code that takes 30 seconds and they can't even tell me if its covered under warranty or not. Instead I have to sign some paper saying I could get charged 200 dollars for something so simple. Then lady had the nerve to tell me I "shouldn't be driving a luxury car then". Because I'm driving a luxury car you can rip me off more than the next guy. They are quick to make a sale but not get down to the bottom of what's wrong with their vehicles unless your dishing money out.
Dave, Calin, & Fang were helpful & professional.
Special Thanks to Dave Smith for suggesting I put small ($500.00) refundable deposit on vehicle to hold it for me, as I was from out of town & on vacation, and wouldn't be able to be in Regina for 4 days. Zero risk for me, and classy move on their part. I was told they had an offer on the Murano, regardless, I got the vehicle I wanted at a fair price.
After our recent purchase of a QX 80, our vehicle required a diagnostic check of a possible air leak. Infiniti Regina drove to Saskatoon to pick up our vehicle and left us a vehicle to use while ours was being fixed. This SUV came clean and filled with gas!!
When our vehicle was ready, we swapped the vehicles and we received our shiny clean( including the tires), gas in the tank SUV back!!
I can tell you from experience that there are not many businesses that can top service like this in this day and age!! Thanks again Infiniti Regina for providing top service! We will continue to spread the word!!
Great buying experience. Great vehicles with rare features. Thank you Calin for making the exploration and decision making process easy with your professionalism and knowledge. You rock!!
I would like to thank Colin at the Regina (Sk) dealership for one of the best experiences had in purchasing a new vehicle (QX60). The care given by the team there was exceptional! Colin has diligently responded to all my wife's questions and concerns and has gone far above and beyond what anyone would expect as customer service to ensure we were both happy . He has been nothing short of extremely professional, responsive and very knowledgeable about the make and model options which allowed us to make a great decision. I would recommend anyone to the Infinti regina team for the amazing vehicles and excellent customer service.Thank you!
Great experience. Calin was knowledgeable and courteous and helped me find just what I needed.
Go see Colin for a great sales experience and a great product!
I would definitely recommend Infiniti Regina for their friendly and cooperative service. As well, a great buying experience with Vincent. Still loving my 2019 Nissan Kicks!
It was a pleasure to deal with Carson and Kevin in purchasing my new vehicle. The service department has always been exceptional in servicing my previous Nissan products!
Great sales manager
Very friendly receptionist knowledgable mechanics great customer service go above and beyond definately have me for a customer as long as i own an infiniti sorry i forgot your name service writer two thumbs up
Had an issue with the service. Was taken care of by the service manager. Not happy with what happened but happy she took the time to hear me out
Dealing with Cody in the part dept. is easy as 123. Great work!
Excellent customer service...best car buying experience ever.
Had a tire repair done (Nail hole) mid July on my 2017 QX60, Dropped car off and went running around for the day in the provided rental. We returned and picked up our vehicle later in the day. We Drove to Red Deer AB the next day, to find the tire was low again. Took Our QX60 to Nissan Red Deer (our Infiniti dealership is in Calgary) where we found out the tire was repaired with a temporary plug installed from the exterior of the tire, with no patch being placed on the inside of the tire. Called Regina Infiniti, and they have addressed their process, and refunded my cost of repair.
Thanks for making this right!!
Very unpleasant experience at this dealership. They are quick to make a sale but virtually zero after sale service. Would never recommend this dealer to anyone.
great team,excellent service
Great service, was set up with a courstey 2017 qx60. Dream to drive. Would definitely recommend getting your Infiniti serviced here
I have had nothing but top quality service with both the sales and service departments. I have nothing but praise for the exceptional service I recently received from Haley Hoop. She went above and beyond to make sure that my vehicle was well taken care of and that all of my concerns were addressed. Thank-you Haley.
Excellence service from Service Advisor Haley Bloos.Very knowledgable about everthing I asked and then some.beautiful building even nicer people