It was so great to have a specialist go through my new QX50 to show me how to use all the amazing features - I don't think I would have really known or used them if he had not :) Fantastic service! Thank you!
In my brief dealings with Tracey and Vince in the Parts department, I am very pleased with the service I received and could not have asked for better.
Very happy with the level of service from the sales team when I bought my new vehicle here last week. Vitaliy is an excellent salesperson; very patient and extremely knowledgeable. Timmy Su made the negotiation process simple and fair. Angela in finance and Ray the delivery specialist both made the car buying experience memorable.
Worst sales experience-NO transparency on the actual quote and overall offer break out. I have never ever encountered anything like this in Canada. I have now maybe more than 45days since I contacted Hyatt infinity Calgary. I was there with my car, drive test, everything from my time. No respect in being transparent with the numbers. Again a confirmation of how SALES are working. No way they will be able to regain my business. Contacted even the sales manager Timmy Su-no reply from him. People problem if they want to support this kind of business. The test drive gent was cools though!!!
Worst worst experience.....,,,,,,?!
Hi, everyone, I had worst experience with Hyatt Infinity yesterday. I went there to Buy 2020 QX60. I was getting best deal from Edmonton. They said they will beat that price so they gave me a vehicle for test drive and I bring my family to done a deal with them and then they refused to beat that price. Thanks everyone to see my review.......?
They’re like elephant, their teeth for eating and beating.,,,,...?
Jason Zimmer basically acted as if we would not qualify for a good interest rate for the vehicle we were interested in because he thought we would have bad credit. He knew nothing about us at all. We have excellent credit, I'm not sure why I had to explain myself to him. Worst experience ever. I have told a few people about the way we were treated and they were all disgusted. Treating people with respect and kindness is always a good rule of thumb when working with people. Maybe our skin wasn't the right color for him. Oh well, I'll spend my money elsewhere and advise everyone I know to do them same.
Had a great used car buying experience from Hyatt Infiniti. Ray was very helpful in making sure that all my questions I had were answered. Did not feel pressured at all and was treated with respect. That was the reason I purchased from here. Ray made the buying process easy. So far I am quite happy with my new car. Thank you to all that were involved with my purchase.
My salesman Vitaliy has been very patient and helpful all through the deal being finalized and even after, very quick responsive salesman. Good job keep up good work
This is our 1st Infiniti car . It was challenging a bit to get it but with the support of Hayatt Infiniti team we did make it. Thanks to Gary , Cassandra and the finance manager as well as Ron hoping the name is correct, we are highly satisfied . Thank you once again for making this happen. Special thanks again to Cassandra and Gary for their service keep it up.
Spent more time convincing me that it wasn't broken then fixing things. When you can back into a wall with the service guy in the car and the prox sensor doesn't beep, you would think they would agree the prox sensor was broken, but no they say it is withn spec. Or when your car shows .25 lateral G when parked in a garage maybe something is out of calibration but no I still pull G's when parked, or when odd rust dots start showing up on a side panel after two years of pavement and garage life and they tell you that 'cars rust' with out even looking at it.
Pretty show room. Attractive vehicles. Sub par service.
Hmm...unsure why this dealership is not interested in selling me a car? I sent in a web inquiry about a vehicle advertised on the website and received a text from 'Vitaly' in response. I provided this person with additional information and the following day I received a response (a personalized deal document) for a completely different vehicle priced $10,000 higher then the one I was interested in? No follow-up communication thereafter. I phoned the dealership the very same day and connected to one of the Sales Manger's. - Came to the conclusion that the vehicle that I was interested in may have 'sold' - That's it sorry, you are out of luck my friend! No effort was made to suggest something else. Did I dial the wrong number? I could have sworn I dialed a 'for profit' auto dealership. I guess Hyatt has enough business. From now on I'll stick with Brands and Dealerships that I know and trust.
Easy to see why Hyatt Infinity is successful. Mike, Jason and Timmy are the best. We are happily enjoying our new car and the process of buying was seamless.
No sales pitch, no pressure and we got exactly what we wanted. It doesn’t get any better.
Thanks guys.
Easy to see why Hyatt Infinity is successful. Mike, Jason and Timmy are the best. We are happily enjoying our new car and the process of buying was seamless.
No sales pitch, no pressure and we got exactly what we wanted. It doesn’t get any better.
Thanks guys.
Great experience. I recently purchased a 2020 Q60 S3.0T Red 400 I-Line This is my 3rd time buying a vehicle from Hyatt Infiniti, Anthony Fowler and Timmy Su made it an easy and straight forward experience. The whole process was stress free and highly enjoyable, they helped me understand everything and made sure I was comfortable in every way, from start to finish. I really appreciate their time and knowledge to make this an excellent experience. I would highly recommended Anthony Fowler and Timmy Su to anyone who is on the market for new car.
Great experience. This was my first time buying a vehicle and both Mike and Timmy made it an easy, seamless process. They helped me understand everything and made sure I was comfortable, in every way, from start to finish. I really appreciate their time and knowledge to make this an excellent experience.
Great service from Ryan in the parts department! Even though I was a new client, he put a lot of time and energy into making sure everything went smoothly with bringing a hard-to-find part in from out of town.
We made the move from our 2015 QX50 to the new model! Got a great deal on the trade and a great deal on the new one - especially liked working with Ray the delivery specialist. Looking forward to a lot of great road trips in our new Infiniti!!!
I recently purchased a qx50 from Hyatt Infiniti and had a great experience. My sales rep was Zain and he was fantastic. Knowledgeable, friendly, and very patient; he didn't even seem bothered that I came back for 3 test drives before finally deciding to purchase. Shortly after purchasing there was a small issue with the voice recognition and the service department was very quick to resolve the problem. I dealt with the Service Manager, Davin, and he was absolutely amazing. He went above and beyond to ensure I was well taken care of.
I’d like to mention the excellent service and professional manner in which Jason Zimmer looked after our purchase. He was attentive and thorough from start to finish! If you are looking for an up and coming top performer to look after all you luxury vehicle needs, Jason is your guy! I guarantee, you will be looked after first class and will likely have a very good friend through the process. Keith & Marina H.
I never imagined that I would enjoy shopping for a car. Everyone was helpful and friendly. The interactions were respectful, professional, transparent and without any pressure.
The Staff from Sales to Finance were excellent and a pleasure to deal with.
Worth noting was a spacious modern lounge area, with lots of amenities to make you comfortable during your vehicle purchase or service needs.
This is a 5 star car dealer.
I used to service my G37 there and often used to swing by the new car section to check newer models.
Their friendly approach, easily sharing of information and never hesitating to show me the newer models though I wasn't sure when I'll buy the next one.
They earned my business due to this approach. They were patient with my for about an year.
Lisa Kochis is the best Finance Manager, I have ever met in my life. She was so helpful and did everything above and beyond my expectations. I will highly recommend to address any difficult problems with car loan approval. Lisa is the best financial manager in Calgary for sure.
Had the best experience with Zain and the rest of the team at Hyatt Infiniti! I had finally had enough dealing with the Mercedes I had been driving for 4 years and dealing with those dealerships, so I went to Hyatt looking to replace it quickly. Zain made that happen extremely quickly and painlessly and worked with me and around my schedule to ensure I was behind the wheel within 24 hours. Ive had my new car for about 5 or 6 months now and have zero complaints. Thank you, Hyatt Infiniti
Absolutely amazing experience! Zain was excellent and so fast at getting everything prepared. Best customer service I’ve ever had and I’ll definitely be going back when it’s time for a new one.
Absolutely fantastic service from Steve in service!
I was passing through from Edmonton and my Q60 had to come into their dealership. I was constantly provided updates for the duration of my vehicle being there and received outstanding service from when I dropped my vehicle off, to when I picked it up.
The Receptionist was pleasant and welcoming as was everyone else I had interactions with.
I would gladly bring my vehicle back here for service next time I am passing through!
Great experience buying a used Audi from them. Salesmen Darek G. was very good to work with and a friendly guy. Would definitely recommend this dealer. It was a lot smoother than dealerships I've been through in the past. Thanks!
It was a great experience where the team looked to understand why I was buying a car and found a car that met the criteria.
Talking to the sales, management and finance team, all the conversations were very good and looking for my best long term interests. I would recommend this place to check out if you’re in the market for a car.
Special thanks to Timmy and Gabe on the team for a great experience.
I love this Infiniti gallery. Very professional, takes good care of you and your car even if you are a second hand owner. I regret going to other auto shops for oil change and tuning and not coming to this place. Their website is super user friendly, they respond to you within a reasonable amount of time, accommodating to your needs and when you get your car back, you know that they have taken good care of it with the interiors cleaned. They follow up to check on how the experience was so they can improve continuously. And it shows with their staff. The only thing I would ask is that they send me a survey where I can recommend the staff who takes care of me for good service. Looking forward to my next visit. Kevin Lee and Steve Sandul have been great, the two times I have visited. I drive a 2012 G 37X Infiniti and I am loving this ride and the way it purrs partly because of a great service team. Thanks guys!
PS: Great coffee too!
This is a bit of a late review but I figured they still deserved a good one! I took my EX37 for some major maintenance and the service I got was pretty good! I believe my advisor's name is Chris and he was pretty helpful throughout the process. Since I was doing a lot done for my car, Chris even gave me a break and gave me a discount which I definitely appreciated.
We all got to admit that Dealership shop prices, especially high end brand ones like Infiniti, can be pretty expensive. This was still true about this dealership. To my amazement however is the fact that they were a lot cheaper to get stuff done compared to the other Infiniti dealership. The price difference was about $200 which I was a little shocked. Thanks for saving me some money Hyatt Infiniti!
Our sales consultant Stuart, along with his sales manager Tim, made our sales experience easy and straight forward, which is why this is our 3rd Infiniti. Very professional and always treated with integrity by both sales and the service team. I would highly recommended Hyatt Infiniti and specifically Stuart Reid.
We are in the market for a vehicle and our search was made easier because of Stuart Reid and the team at the Hyatt Infinity Calgary AutoMall location. This is our 2nd purchase and it is all based on the professionalism, care and service excellence as well as great vehicles provided by the good folks at this location. I went to test drive the vehicle this evening after my husband had spent time this afternoon with Stuart. The receptionist, Cora was so warm, welcoming and friendly. She paged Stuart who appeared on the scene and promptly made a great connection. His rapport building skills are genuine. A true professional, he was very knowledgeable about the vehicle and pointed out key differences between other vehicles, helping us feel confident in our decision making. The test drive was fun and friendly. The vehicle was ready and waiting with a specially reserved sign hanging in the front window. It’s true- little things do mean a lot! We are looking forward to receiving our vehicle. A trusted partner to our family, we would highly recommend Stuart and this dealership.
Just purchased my 1st Mercedes from Gary. I am thrilled with my whole experience. Gabe from finance was awesome and easy to deal with. I would absolutely recommend Hyatt Infinity. Thanks for everything, guys.
Exceptional service. I just bought a QX60 and here’s my thoughts.
First I’m buying a quality product at a very fair price. In fact, I got discounts I didn’t even ask for. The transaction itself was incredibly fast and efficient...NO WASTED TIME!! Having bought about 9-10 vehicles in my day...I’ve got some horror stories.
The Finance Director (Gabe G.) is a total pro and an absolute pleasure to deal with!! In fact, we went from initial contact to signature on a purchase...in less than 8 hours. NO HASSLES!! I definitely recommend Hyatt Infiniti!!
Stewart was very helpful in getting me what I wanted. He explained everything in detail and made buying my QX60 an easy and enjoyable experience. Thanks Stew!
We brought our car from Stuart Reid following a recommendation from a friend and had a great experience. Stuart listened to our requirements and found us exactly what we were looking for.
The whole process was stress free and highly enjoyable, Stuart and the whole staff at Hyatt Infiniti really know how to look after their customers.
We would highly recommended them to anyone.
Exceptional service from the team at Hyatt Infiniti. Stuart, Harrison, Timmy, Daryl and Gabe were all very helpful and made us feel comfortable. Very happy with our IQ50.
All the best!
Excellent staff, very knowledgeable and low pressure. Stuart worked with us to get the best deal on the vehicle we wanted. We love our new vehicle and would highly recommend if you are in the market for a new car.
I’m a proud new Hyatt Infiniti customer! Thanks Gary Cooke, Anthony Fowler and Timmy Su for your great services and low pressure pitch. Looking forward to the next 4 years together.
New update: I just had my first service visit and it was awesome. I also opted for a full car detail and the car looked brand new again! Very happy customer.
This is my second time purchasing an amazing vehicle from Hyatt Infiniti. All the staff are friendly, welcoming and wonderful to deal with. Stuart Reid worked with me and helped me find the right vehicle for my needs. Highly recommend to anyone looking for a great vehicle and a great experience!
Great dealership. Excellent customer service. Associates are very knowledgeable and able to help out clients. Stuart, Harrison Lam, and Ray...you guys are awesome.
Had a great experience with Harrison and his team in Hyatt Infiniti Calgary. They are so friendly, helpful and professional. Ray took time to explain all the features and how to use them on my new car and he was patiently able to answer all my questions.They did a great job. I would highly recommend them to all.
I have a problem with my car now. However, the bigger problem is that the problem in my car is intermittent.
For the reason, I was having difficulty repairing my car. Then I contacted this store on the recommendation of my friend. I exchanged mail with Davin, a service manager today. I think he would not have been easy because of my English, but I was touched by his very kind answers.
In the afternoon, suddenly the problem appeared and I visited the store without turning off the car. This is because when the car is turned off, its symptoms disappear. It was a problem that happened suddenly, so I could not get a reservation and I could not explain it in detail because of my English.
Nonetheless, the lady named Suzy fully understood my situation, and she explained to Chris who is advisor about my situation instead of me.
Chris didn't hesitate to help me, even though it was almost time to go home. He did a test drive to check the condition of my car and immediately confirmed the problem. And he slowly explained the problem for me and made reservations for repairs. I was impressed with their kindness and help. I decided to repair my car this Friday, but I believe it will be resolved without any problems.
I would like to thank them once again.
I Just replaced my Q50 battery from this place recently, they get it done fast and professional; front desk were easy to communicate and helped me to delivery message as well. They went for a full check making sure everything else is good to go and repaired under my car warranty. Chris did an amazing job and I am greatly appreciated!
I've purchased 3 vehicles from here and I will definitely be back for more! I love Infiniti and I'm excited to see what comes down the line in the future! Hyatt Infiniti has a personal touch that can't be beat, I feel like a VIP every time I walk in! I am a little disappointed that Darren in sales had moved on. You guys lost a great asset.(He was a keeper, very personable, and down to earth! He made me feel very comfortable!), but I have always been treated very well by the other staff as well! I Have made my own career out of taking care of the pubic in various industries, and I truly believe customer service, and the little details is is what makes a business stand out from the rest and succeed! Thank you to Yuri in sales, Steve sandal, and Davin in service, Tracy in parts, all of you are the people that make your dealer stand out! All of you have gone way above and beyond for me and my family over the years, and deserve some recognition! Thanks again, and all the best in the new year!
I have taken my vehicle in several times for maintenance and repairs. I have always been treated with courtesy and respect by the staff from the moment I walk into the dealership. The service advisor that I often deal with (Davin) is very efficient and knowledgeable. Things are explained to me clearly and I feel I'm being treated fairly. When I happened to meet the Service Manager (Ken), I felt further reassured that things were being taken care of properly. I will continue to service my car at this location.
The service manager is an awesome guy to deal with. If you have any issues with the service don't hesitate to talk Ken Day. They are very helpful and will help you find the best solution.
Had a great experience at Hyatt Infiniti - highly recommend the brand, dealership and of course Steve Lundy ;-) - he was very personable, friendly and knowledgeable.
LOVE my new 2014 QX60!
Thanks for everything!
The purpose of my message was to thank your staff for the excellent customer service I received today when I brought my Infiniti in for some work. I am handicapped and require a cane to walk. Your staff was very attentive with the issue on my car and I then proceeded to your shuttle bus, Unfortunately I was unable to board your sprinter van due to the poor mobility of my legs, Your driver escorted me back to the office and spoke to the service manager about my situation. He promptly indicated to go around front and I driver would meet me there and take me to my office. I went around the front and was picked up in a new Q50 to my delight and taken to my office. I must sincerely admit I was quite touched that your dealership took these extra steps so I could get to my office and maybe one of these days I will purchase a Q50. In the meantime I will be bringing back my car for more service. Being handicapped has caused a few challenges in my life recently and I thank your staff sincerely for greatly assisting me in overcoming a challenge I had today. This kind of special attention should be acknowledged with your staff and I will definitely forward my experience to my colleagues and friends. Thanks
I cant speak on the entire dealership itself, but i have bought a few parts from their parts department on multiple occasions. My 2003 infiniti m45 was only manufactured for two years so parts for my vehicle are quite scarce. Since most parts are only available via dealership i have bought a bumper cover here, some sensors, and ive just ordered a lower control arm and im waiting on the part to arrive tomorrow. I can say their associates are quite welcoming. For instance one of their mechanics overheard me ordering a part, and advised me in getting the correct parts to properly make my vehicle work again, and his advice definitely was helpful. Most of the parts for my specific vehicle has to be shipped from different locations, and shipping time is usually very fast at around 1-2 days for arrival.
All in all, the prices are hefty and overpriced which is expected from a luxury dealership, and the service is good.