Treated very bad and there is no credibility
my car form more than 3 months and they have always lie and without any alternative car I advise everyone to stay away from them and see to stay away from Hyundai better
Go see the Sales department for great offers and the Service department for awesome servicing
This is not a good place to go. It has poor customer service and they really don't care - they just want your money by means of tricking you and scamming you. Sales staff are trained to scam you by various means. We do not recommend anyone to go there. They will try to steal every single penny from you and will show that they have given a good discount.
This place should be shut down by the government as they are not honest to people and cheat them openly.
Just to change the breaks they charged $2500.
We bought a used Elantra from Agincourt Hyundai last fall and in order to close the gap in the negotiated price they agreed in writing to provide winter tires and wheels at “dealer cost.” When it was time to purchase the tires their “dealer cost” was about the same as the retail price of Richmond Hill Hyundai and substantially higher than prices of tire retailers. I bought the tires elsewhere and asked Agincourt Hyundai for a reasonable credit on service at the dealership in lieu of not receiving the lower price on tires in our agreement. I was told someone would get back to me but they didn’t. Now that it is time for service I requested a credit again. They refused any credit, claiming their dealer cost on tires was so much higher. In contrast, the Richmond Hill Hyundai “dealer cost” price on winter tires and wheels for a new Santa Fe was $200 less than the best tire retailer price a couple of years ago. I don’t usually write reviews but to me this is just dishonest and I told them I would let other people know about it.
The team (Nick, Alex, Albert) went above and beyond to help accommodate my needs and preferences for an out of town purchase. They made it more convenient for me by offering contact through email to work around my schedule. They don't push extra products, and helped to cut costs where it was possible. I knew that all was taken care of during the purchase, and I know that it will be anytime going forward! I recommend these guys highly!
Just bought Palisade from Jerry and I must say it was very smooth and easy experience. on top of that they were able to beat the price than other Hyundai dealers. Again thanks to Jerry and Ms.Nissan for making this possible.I will recommend friends and family to buy car from here.
This is my first time that I bought a car and it was very nice experience! Justin who helped me was so kind and tried to give me a best offer! Every time I call him to ask something, he explains so nicely :)
And also thank you for Rania, Jerry and Audrey! I really recommend you to go Agincourt Hyundai if you would like to have a great car and wonderful experience!
Agincourt Hyundai deserves 5 star rating. Not just because of the dealership, but for the courteous, most humble and friendly staff. I recently bought a car from them. Though other Hyundai dealerships are also good, but i went for them despite they being far from my home. Special mention for Jerry and Rania who helped make the deal better and smoother. Keep up the good work.
I would like to thank Rania Nissan for her exceptional service. She is very pleasant, polite and extremely helpful to us in getting our car service done on time. I would definitely recommend people to buy the car from her. She is an amazing sales manager. Rania once again i would like to thank you so much for your help.
The customer service from York Lee and Raina Nissan was exceptional. They ensured that we got the best deal ever. They answered all our questions properly and we left the dealership very happy. I will definitely refer the dealership to everyone
I want to share my recent experience @ Agincourt Hyundai. It was outstanding to deal with Rania Nissan, the General Sales Manager. She was very responsive, very easy to deal with, was very fair in the pricing. Overall, 10/10 for exceptional customer service and it was definitely worth the drive to Markham.
It was nice doing business with Agincourt Hyundai again 😊
I am enjoying my new Hyundai Tucson 2020.
Cheers !
Sarab
Mr.Jerry was very patient and polite to answer all my husband’s questions.
His expertise about the Santa Fe XL motivated us to make the decision to purchase
the vehicle the same day. Meet Jerry and Nick at the Agincourt Hyundai if need a Hyundai
Thanks a lot to JERRY CHENG for helping us find my ideal car. Super excited to pick up my Tucson. He's been so helpful and knowledgeable with the whole process. He really wants to help and it shows. Will definitely recommend people to him. Nice people all around at this Hyundai too. Thanks for all the help!
Today We were assisted by Jerry who ensured we had the best price points. He go through the process with us and answer any concerns we had. Auduey , the finance manager, was also very helpful with the financial applications. We greatly appreciate everyone at Agincourt Hyundai for helping us purchase our new car.
My experience with Agincourt Hyundai and my sales service representative Mr. York Lee has been amazing as they don't only sale the product but they take care of after sale service at the same time. They have been so concerned about me and my issues while all the proceedings.
Thank you team Agincourt for being a great service provider
Rania is an amazing Sales Manager, we were a little confused on what to pick and she came to help the sales person. She asked us our needs, what we will be using the vehicle for and our budget. She recommended the Elantra to us and we have been loving it ever since we drove away with it!! Highly recommend this dealership, thank you Rania for the amazing service and transparency!!
Thank you Agincourt Team! I bought my car in 2015 and since that time Alex is Service been my go to person when it comes to any issues with my car. He’s knowledgeable, hardworking, thorough. I appreciate his commitment to clients. I recommend this dealership to anyone looking a for a dedicated team to take the best care of your car. Thank you Agincourt Hyundai.
Just picked up my new Palisade and am very happy with the purchase and service as I am return customer. special thanks to Jamir and Rania for helping me with the purchase as they gave me amazing deal.
I will recommend all my friends and family here.
See Agincourt Hyundai for all your needs and purchased
they will give you amazing deal!!
Just an amazing experience overall. Aaron Lai was exceptional. He is very knowledgeable and extremely patient. Took about an hour to explain all the features of my new Santa Fe 2019 during delivery. Answered almost all questions that I had. I would definitely recommend him if you are at Agincourt Hyundai. Thanks Aaron and Audrey. You guys made the car buying experience a breeze!
Last month I purchased a Hyundai Kona from Agincourt Hyundai and was very happy with the whole process. I want to send a big “Thank You” to all staff there, especially Mr. York Lee. York is very knowledgeable and friendly. He took the time to listen and really heard what I wanted. I think he really knows the meaning of customer service. I highly recommend him.
Came into the dealership to inquire about a few vehicles. I was assigned to deal with Jerry. I was car shopping at the time so I've been to 3 dealerships prior to meeting him. He was hands down the best I've dealt with. He was very informative and knowledgeable about all vehicles I was looking at. He took the time and went the extra mile to provide remarkable customer service. When/If visiting the dealership I highly suggest asking for Jerry to assist you.
Amazing service, and incredibly helpful staff. Came here a couple weeks back. We were assisted by Jerry who ensured we had the best features and best deal possible in accordance with our preferences and price points. They took extra time and effort to go through the process with us and answer any questions or concerns we had. Albert , the finance manager, was also very helpful with the financial applications. We greatly appreciate everyone at Agincourt Hyundai for helping us purchase our new car.
Just got home with our new vehicle, and we couldn't be happier!! All the staff members were really helpful and always willing to explain. Special shout out to Jerry and Audrey for helping us choose ur new car. they were always patient, polite and pleasant to talk to. Highly recommend this place ！！
The transaction with Agincourt Hyundai has gone smoothly, effortlessly, and without hassle or stress. Jerry was a pleasure to deal with! we were in good hands to complete a deal. It is also worth mentioning that Audrey/Finance manager are also part of this great team.
I Recently purchased Hyundai Tucson Preffered from Agincourt Hyundai. My experience was extremely positive from start to finish. I'm so glad I chose Agincourt! I worked with Aaron who was very knowledgeable, friendly and encouraging without being at all pushy or aggressive. He took the time to listen and really hear what I wanted, especially when I wanted to consider a couple different vehicles and options before making a decision. He answered all of my questions and worked with focus and energy to help make my desires a reality. I greatly appreciate the total professionalism and customer service of Nick , Rania, Aaron and Agincourt team.
I have bought 2020 Elantra last month and the service I got from Agincourt Hyundai was super good. It was great doing business with them. Also, Jerry helped me to buy and gave the great deals for the car that suited my budget. Love the car right now and they are always there to help.
After visiting a number of dealers, a friend recommended Agincourt and we are glad he did! The friendly staff wanting to understand customer's needs and making suggestions accordingly was a great help. We ended up buying a car we liked and sharing an ongoing relationship with them.
Very impressed with Jerry Cheng’s service.
He is thorough and eager to help and is extremely knowledgeable. A very nice person and highly recommend him.
Nick, the owner is also super nice. They make you feel like family.
It was really wonderful experience with Agincourt Hyundai. Amazing staff. They are very friendly and helpful.
Especially Aaron. He is a great sales person.We are extremely impressed with his services. I highly recommend AARON.
He made our purchase so comfortable.
Thank you so much AARON, RANIA and AUDREY.😊😊😊
I got my first car from Jerry! And he’s the best dealer I’ve ever met. He just confirmed my deal within hours and I’m so thankful to him that i got a car on a day I actually wanted. Totally satisfied. 🙂
I always service my vehicle here and changed dealerships because of a poor experience. I am thoroughly happy with their customer service. Their service department is courteous and attempts to solve any concerns i have with a smile. I continue to return and will definitely get my next hyundai here in a few years. Great job management....and thank you!
I am so much impressed for the way Nick, General Manager of Agincourt , handled the engine problem of my Hyundai Tucson 2014. He was so helpful and kind , reaching out to customers even at the slightest issues you may have had on your Hyundai Car. He assured me that he will make serious follow up with Hyundai Canada Markham HQ regarding the Hyundai Tucson 2014 Engine problem . Only less than a week I received a call from Nick informing me with a very positive outcome from Hyundai Head office on replacing the busted engine to a NEW engine at no cost at all. I appreciate Nick's unrelenting effort to customers, getting out of his way just to extend a helping hand to customers satisfaction.
This is my second Hyundai Tucson bought from this Location. I strongly recommend Hyundai Agincourt the best as far as service excellence is concerned and a great manager (Nick) to mention . More power to you Nick !!! Thank you Thank you !Great staff too !
This is a great dealership to get a Hyundai car for yourself. I was at this place where I met Rania Nissan who was very helpful and gave me a great deal.
This week I referred my friend to her and it was again a good deal and a great customer experience.
Anyone looking for a new Hyundai, I suggest visit Agincourt Hyundai.
Aaron was a great help. Went above and beyond to get things done for me. I had a few problems here and there but otherwise the service was amazing.
I HIGHLY RECOMMEND AARON (sales rep)
I have been using this dealership's service department for 3 years. I ran into my first challenge with them recently. After speaking with the service staff for a few days, I recieved a call from Jimmy, the service manager. He listened to my concern, handled it promptly and professionally. Really appreciate the support Jimmy, thanks for making a tough situation right.
We were in need of a new vehicle and went into this Hyundai to take a look. As we ere entering the door a salesman who was finishing up with another customer said he would help us. The time with the other customer took at least 15 minutes.
Once he came to us we explained the situation that we were open to new and used cars and we had our eye on either a Sonata or a Tuscon. We let him know that we were ideally looking to come next week to get it but should a great offer be available today we will grab it.
He gave us a test drive on the Sonata and when I asked him to test drive the Tuscon he gave me a speech about how it is super busy on Saturday and a lot of people want test drives. He really did not care about the customer service and only cared about the sale.
I left this place in a bad mood and stumbled into Mazda down the street. We ended up getting a brand new Mazda that same day because of how amazing the sales staff were. I will never purchase a Hyundai.
The only good thing that came out of this is that I discovered what great cars Mazda makes. I guess when one door closes another car door opens.
Amazing staff, even better service. Staff are friendly and very helpful. This dealership has the best customer service I have ever experienced. Alex was very helpful and made sure I know what was wrong with my car and was the best solution for it would be. Would highly recommend.
It was an amazing experience - I have been having an issue with my car for the past 4 months. They took their time asking the right questions and gave me a proper explanation on everything. Amazing people to deal with and very friendly. we are return and happy customers at Agincourt Hyundai as we bought all our Hyundai vehicles here.
Horrible experience we have had. My dad’s car eventually stopped because of a problem with the engine. This lead to us finding out that their was a problem with their manufacture. My dads car has been with Agincourt Hyundai for four months now with no one answering any of our calls and no one fulfilling their promises one being replacing our car until our Hyundai Santa Fe is fixed, though we are still renting our own car in order to replace the Hyundai. No compensation for their terrible manufacturing, also, they are yet to set us a date that tells us when the car is ready. I recommend everyone to stay away from this place.
**UPDATE**
Mr.Jonny has called threatening not to fix the car if we did not delete the reviews. A demonstration of how low this company is.
Response to the owner: I would like to point out that you’re contradicting yourself to the point where you said you did not receive the car for service, yet you found out that the car has travelled 179000km??! Also, this is NOT the first time the owner lies about the customers’ terrible experiences, if you read over other responses from the owner and read the responses to the owner, you would notice that he has lied every time. Finally, those reviews are not false and the fact that you have replied to us with the same concept of reply we had to you is pathetic. You clearly operate with bad faith and I don’t need to lie about anything because people can identify it with your responses.
I recently bought a new SUV at Agincourt. Nicest people ever. I felt like I was part of a family, which I really appreciated. I would recommend it to all my friend, family and colleagues. You shine in these days of impersonal service.
I have bought 2020 luxurious model of Elantra last week and the service I got from Agincourt Hyundai was super good. It was great doing business with them. Also, the lease manager Aaron helped me to buy and gave the great deals for the car that suited my budget. Love the car right now and they are always there to help. Strongly recommend to visit once if you want to buy car in your suitable budget.
**Update**
The manager phoned and apologized for the poor customer service, offering some compensation for what happened and an incentive to return. I guess we'll give them one more chance to demonstrate the level of customer service we've found at all other area Hyundai dealerships.
***********
1 star upgraded to 3
I went to Agincourt Hyundai for the first time in 2017 to service our new Elantra (which we love!) At that time, the service centre and shuttle kept me waiting two hours longer than I was told.
Frustrated by that experience, and with no offer of amends from customer service, I have been taking our car to other Hyundai service centers in the area.
Figuring I should give them another chance for our business, I took our car for servicing today. They were kind enough to shuttle me to the closest Starbucks - I had an important conference call - and I let them know what time I'd be finished (1pm). I called at 1pm, requesting a pickup. At around 2:20pm, with no shuttle and two phone calls to the service center, I had no choice but to take a TTC bus and walk back to pick up my car.
No offer of compensation for lost time or money. No reason given as to the poor customer service.
We won't be returning here again.
I went to Agincourt Hyundai in Mar '19 to start inquiring about purchasing a new vehicle. I met with Jerry and he was so patient and informative and answered all of my questions without hesitation. There was no pressure whatsoever and he told me to take my time and think about it and crunch my numbers etc. I went back in May '19 and ended up buying a brand new vehicle. Jerry and the business manager Audrey really went to bat for me with my financing and got it approved! I was so grateful for all of their help. Never once did i feel pressured into making such a large purchase. They reassured me and were with me every step of the way. I would highly recommend them and Agincourt Hyundai to anyone looking to purchase a vehicle! Kudos to them.
Went in one day and browsed their cars for more than 5 minutes. No one came out from their office to greet me or anything. Another Caucasian gentleman came in and a salesman suddenly appeared from nowhere to greet him. I left in disgust and swore I would never buy a Hyundai in my life, new or used.
Response to the owner's comment: It's hard to fathom a dealership would assume something like that. That was the FIRST and ONLY time I went in to a Hyundai dealership, and certainly the LAST! I went in empty-handed and came out empty-handed! If false allegations are what this and probably other Hyundai dealers like to pull off, this explains why Hyundai's auto sales are down year after year so good luck surviving in Canada and anywhere else on this planet!
And, by the way, if someone grabbed so many brochures from your showroom that were probably worth a few dollars each, you are still entitled to fill a report with the police because this is a case of theft - stealing your property without your consent. If you don't elect to do that, do NOT go around pointing fingers at anyone who criticizes your dealership of lousy customer service, or of anything else for that matter, and falsely accuse that the critic grabbed your brochures and used Google Reviews to get back at you! Guess what, there is a law called LIBEL in Canada and I strongly advise you to check with your lawyer before posting any false allegation on Google Reviews.
Great Deal with Agincourt Hyundai. The sales person was really professional. nice behavior and they didn't hide anything regarding my chosen SUV. I recommend this dealer for future customer.
I’ve visited Agincourt Hyundai twice, and on both occasions it was a pleasure. I was served with courtesy, friendliness and professionalism and the work was done well. Johnny especially has gone out of the way to help me and hear concerns about my vehicle, and has offered good advice. Great dealership!
This dealership especially its service department makes you feel very uncomfortable. It is a combination of lack of communication, disrespect for a customer's time and just a general sense of disregard for putting a customer's concerns at ease.
I bought a new car from this dealer and it was a total nightmare (the sales process). I forgave that and gave the service center a shot. My new car was exhibiting premature issues that should have been taken way more seriously than any of the staff involved. They almost make you feel like you should be grateful for them doing warranty work when it is in fact your right to request it.
I decided it would just be a case of endless back and forth scenarios and my car would not end up being fixed. I would just be wasting my time and gas dealing with them. Not worth it.
I will be going to another dealer that really respects the time of their customers and makes you not have to worry so much about a brand new vehicle.
Agincourt Hyundai is by far the greatest Hyundai dealership. Every time I visit the dealership I get treated with the utmost respect by everyone working.
The consultants and specialists insure that they explain in great detail what services are needed for your car and exactly why they are.
My car is treated exceptionally well, and the complimentary car washes every time you visit is a nice perk!
Coffee and tea in the waiting area is always available and fresh.
Thumbs up AGINCOURT, you guys are awesome!
If you need anything done to your car go here! Alex & Johnny have amazing customer service and always make your experience pleasant. I bought my car here and have taken my car here several times to be serviced, they never disappoint! Five stars isn’t even enough, I wish I could give 10! Thanks guys!
First experience was through email. Dodged every question and wouldn't even give me ballpark figures. Wouldn't tell me if it had a clean car proof. Told me to come into the dealership for more information.
So i went into the dealership. Terrible used car salesman. 6/10 English and wears a faded shirt
Walked in looking for a used sonata that was certified preowned on their website. The salesman tells me that this will cost me $2500 on top of the listed price.
He's trying to sell me a past rental sonata full of cigarette burns on the seats, and was completely closed on negotiating on the price.
Walked out and went to Agincourt Mazda, where i received 10/10 service from a well dressed young salesman who knew his language. Needless to say he got my business.
I purchased a 2015 Genesis Coupe GT, a demonstrator model they had on the showroom floor in February 2016. The car only had 12,000 km on the clock yet the rear tires had only 60 per cent tread a fact I discovered a couple days after getting the keys. They also gave me the car with less than half a tank. I was advised to purchase a remote car starter I paid $800 for which has never worked consistently and I have had to return the car 4 different occasions for their third party installers to tinker with it. I complained about the tires and they didn't want to replace them even though it was the dead of winter. My experience hadn't been very good so far.
Sales - Ashim Raina promised to deliver my Elantra Limited 2015 without any signage from the dealer. However, when the car arrived, I was appalled to see that the license plate still has the name of the dealer - Agincourt Hyundai - which I specifically requested to have removed. Ashim simply responded that it's free advertising for the dealership and if I want it gone, I should remove it myself!
Service - When I went to my first service, it was complimentary. So I was very happy about that. The service people will also wash your car along with the service. Great! However, they don't dry your car, so you can see water stains all over the the windshield and windows! In the end, I have to wipe these water stains myself. I will go somewhere else for my second service.
Bought 2 new cars from them so far. Great sales and service staff. Also coincidentally it's the largest Hyundai dealership in Canada. Brand new state of the art facility.
Would very much recommend it to all consumers in a heartbeat.
I just purchased a used 2009 Nissan Murano from this dealership. From test drive to final signing and driving off the lot the staff at Agincourt Hyundai were friendly, informative and the entire experience was hassle free. The sales agent I dealt with, Michael, was very straight forward and walked me through the entire finance and registration process without any tricks hidden up his sleeve.
The facility is clean and bright and the staff had no issue with my 9 month old daughter climbing around inside their show cars and across the show room floor.
If you're looking for a hyundai or spot a used car from this dealer online don't hesitate to go for a test drive!