My experience returning my Hyundai lease was extremely disappointing. And I advise not to buy vehicles from this dealership .
Before returning the vehicle at the end of my 3-year lease, I called the dealership several times and specifically asked my sales person (Ava) whether I needed to replace the tires or make any repairs. Each time, I was told that no work was necessary and that I could simply return the vehicle. I was even told that I might receive a small credit after the inspection.
The day of returning , I doubled checked with them
Sales manager David did not mentioned anything in less than 10 min everything was done . Also
On the day I returned the car, the sales manager came outside, inspected the vehicle inside and out, and told me everything looked fine. We signed the paperwork, and I left believing the return process was complete.
However, about a month later, I received a bill for over $3,000 for tires and other charges that had never been mentioned to me before I signed the return documents.
If these items were serious enough to justify such a large charge, I should have been clearly informed before the paperwork was completed so I could have addressed the issues myself.
I am very disappointed by the lack of transparency and communication throughout this process. I expected honest and professional guidance from the dealership, and unfortunately, that was not my experience.
After , serval times phone conversations, I noticed that sales person Mrs.Ava and her manager cover each other for big mistake .
This is not fair at all to me or other customers if ( in case they have had this kind of experience)
I bought my first Palisade from Ava three years ago, and ever since then, every experience I’ve had with Jim Pattison Hyundai Coquitlam has been great.
Over the last three years, I’ve brought my vehicle in for service many times, and every visit has been easy and stress-free. Kevin and the service team have always been friendly, professional, and honest. They explain everything clearly, the pricing has always been fair, and I’ve always felt like my car was in good hands.
What I appreciated the most was that even after three years, every time I came in, everyone was still just as friendly and welcoming. Ava would always come over to say hi and check in to make sure everything was going well. She genuinely cares about people, and I think that’s why so many people end up coming back. She has a way of making you feel comfortable and welcome every time you walk through the door.
That experience is honestly why I decided to upgrade to the new Palisade Hybrid instead of looking anywhere else. They gave me a great value for my trade-in, and everyone—from the sales team to finance and management—made the whole process smooth and stress-free.
I can’t recommend Jim Pattison Hyundai Coquitlam enough. It’s rare to find a dealership where you still feel valued years after buying your vehicle, but that’s exactly what I’ve experienced. Thank you to Ava, Kevin, and the entire team for another amazing experience!
I can’t recommend Ava enough! She helped me purchase my very first car, and when it came time to trade it in, I knew I wanted to work with her again. Both experiences were outstanding.
From start to finish, Ava was incredibly helpful, patient, and honest. She took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable every step of the way. Buying and trading in a car can be stressful, but she made the entire process smooth and enjoyable.
What really sets Ava apart is that she genuinely cares about her customers. I never felt pressured, and I always felt like she had my best interests in mind. Her professionalism, knowledge, and friendly attitude made the experience far better than I could have expected.
If you’re looking for a salesperson you can trust, I highly recommend asking for Ava. She goes above and beyond, and I wouldn’t hesitate to work with her again in the future. Thank you for making both my first car purchase and my trade-in such a great experience!
I had a great experience buying my car from this dealership last week. Everyone was friendly and helpful.
A big thank you to Ava for all her help. She was very experienced, kind, and patient, and she made the whole process easy and stress-free.
I'm very happy with my car and the excellent service. I definitely recommend this dealership!
Ava was so great to work with. She was attentive and really seemed to care about our needs. She helped set up an appointment for us to get a hitch install 2 days after picking up the vehicle. It was perfect since we were leaving for a roadtrip the next day. Highly recommend working with Ava is you’re looking for a new car!
I would like to sincerely thank Eric Che for his outstanding professionalism, kindness, and dedication. From the very beginning, he treated me with respect, patience, and genuine care. He kept me informed throughout the entire process, answered all of my questions, and made a very stressful situation much easier to handle.
My 2014 Hyundai suffered a catastrophic engine failure, and thanks to Eric’s guidance and support, Hyundai approved a brand-new engine replacement. I am incredibly grateful for everything he did to help me through this process.
Excellent customer service is hard to find these days, but Eric went above and beyond my expectations. His honesty, communication, and commitment to his customers are truly outstanding.
Thank you so much, Eric Che. I will always remember your kindness and professionalism, and I highly recommend anyone visiting Jim Pattison Hyundai Coquitlam to work with you.
Ameneh Showghallah
I had a very disappointing experience with the service department at Jim Pattison Hyundai Port Coquitlam.
I brought my vehicle in for an evaporator core replacement and also asked them to fix a small rattling/flickering noise from the roof lining near the interior light panel. I clearly told them not to hand the car back until everything was completed.
I was given a loaner vehicle and received multiple calls asking when I would return it, but when I arrived to pick up my own car, I was asked to pay $184 before being told that their technicians had broken a sensor pin during the repair. Because of that, my blind-spot monitoring system and other safety features were no longer working. This should have been disclosed immediately, not after payment had been collected and the keys were about to be handed over.
After driving the vehicle, I discovered even more problems. The dashboard trim had not been reassembled properly, clips were visible, there were new rattling noises, and the driver's side now makes noises over bumps that were never there before. The roof lining issue I originally requested also wasn't fixed.
To make matters worse, I was told I would have to return another day so they could repair the damage they caused during the service. I have a full-time job and a business to run, and I now have to lose more time because of mistakes made by the dealership.
Everyone can make mistakes, but what matters is how they are handled. I expected honesty, quality workmanship, and full disclosure from an authorized Hyundai dealership. Instead, I left feeling misled and disappointed.
I hope management takes responsibility, properly repairs all the issues caused during the service, and compensates customers for the inconvenience when the dealership's mistakes require additional visits. And now its been a week still They still haven't fixed my car. Empty promises doesn't work Mr choi.
We came in yesterday to purchase a audi a3 2015, we got a deal done took us half a day to get everything completed. Before we got the deal done, the manager his name is David told us he will be selling the car as parts. We put in a deposit for the car and they requested us to bring in cash. So we went to the ATM pulled a bunch of cash out, but david ruined the whole deal he said he’ll call somewhere to talk to his general manager then he said saying that we cant sell it because it needs a inspection. They were going to sell it as wholesale anyways, they made us wait all day wasted our time to ruin the deal by saying it needs a inspection? They said that they will sell the car to me as parts, we tell them that thats wrong business with what you guys are doing then David tells me that his GM is a rude guy and said if we want the car we need to pay $4000 extra otherwise they wont make the deal happen, thats absolutely ridiculous. They knew they were giving us a good deal so they ruined the deal. DONT come to this dealership, save your time and not come here!! Complete waste of time.
I’ve been bringing my vehicle to Jim Pattison Hyundai in Coquitlam for all my service needs, but I’ve never taken the time to write a review—until now! This visit was no exception. As usual, the service department was top-notch. Sky, the team member at the service desk, was incredible—professional, knowledgeable, and so helpful in explaining everything. The entire team is amazing, and I always leave feeling confident and well taken care of. This review is long overdue—thank you, Jim Pattison Hyundai, for your consistently excellent service!
I met Wayne Hsu today and he gave me incredibly helpful advice. He was very kind, patient, and genuine. I truly felt that he cared about helping me and wanted to find the best solution for my situation. That kind of customer service is hard to find these days.
I honestly feel lucky that I ended up coming to this location. The other staff members were also very friendly and welcoming.
If anyone I know is looking for a car, I would absolutely recommend this dealership 😊
Great experience purchasing my Hyundai Palisade at the Poco Hyundai. Good experience dealing with the manager David, who kept me informed on status update on the vehicle arrival.
Also very good pick-up experience where one of the product advisors, Ava, walked me through all the features of the vehicles and answered any questions I had. She even followed up with a call two days later to make sure I didn't have any issues with the vehicle. Recommend coming here to get a Hyundai.
Wanted to shout out Sky Kim. I recent had my car serviced through Sky and I’m very satisfied with the experience.
Sky was professional, transparent, and efficient throughout the entire process. He clearly explained the process, outlined the recommended work, and made sure I understood the options before proceeding. There were no surprises, and the service was completed in a timely fashion.
It’s reassuring to work with someone who is so helpful, communicates clearly, and follows through as promised. I would confidently recommend Sky Kim to anyone looking for reliable and honest automotive service.
Had a good experience with Jim Pattison Hyundai Coquitlam when my car ran into an issue. The service and parts teams were helpful and pleasant to deal with.
I spoke with David, who was calm, helpful, and professional. He explained things clearly and in a matter-of-fact way, and gave me the space to make my own decision. Overall, a smooth and positive experience.
Great experience! Bought a new car in over a decade and the whole experience was very smooth and stress-free. Convenient location, clean showroom and great staff! David Lee and Ava Mahboubi ensured the whole process was smooth and enjoyable, and thoroughly went through all the details of the new car. Will recommend to all my friends.
Was my first time coming to this location for service and left with a great experience! Compared to other Hyundai dealers, nothing compares to this place. Efficient, friendly and proactive! Service advisor Daniel and Service manager Kevin were super kind and knowledgeable. Daniel went over the break down of my service and a overview of my future services. (Something I really appreciated) Both Daniel and Kevin kept me up to date and service was completed in the time they promised. Thank you guys! You are the best!
I had a great experience at Jim Pattison Hyundai Coquitlam.
Ava Mahboubi was extremely patient, kind, and professional. She took the time to clearly explain all the details, answered all my questions, and helped me find a great option that suited my needs perfectly.
The whole process was smooth, comfortable, and stress-free. The managers and the insurance advisor were also very helpful and compassionate, and they explained everything clearly and honestly.
Overall, it was a very positive and pleasant experience, and I truly recommend this dealership and Ava to anyone looking for a car.
I am writing about my experience with Jim Pattinson Hyundai Coquitlam on December 12, 2025 thru January 10, 2026.
My wife and I were looking to purchase two new vehicles and had been shopping around the lower-mainland for a few weeks, but found the salesmen were pushy and focused on the sale and not me, the customer, until we walked into Jim Pattinson Hyundai Coquitlam. We were warmly greeted by our salesman Mr. Ardeshir GHORBANI. He had the vehicle that we requested over the phone pulled up to the covered area of the dealership warm and running and there was something different about his demeanor, he was not pushy, he didn’t try to oversell the vehicle and he knew how to read his customer, me. My wife and I got into the vehicle and he jumped in the back, he listened to my wife and I converse about all the things we knew about the vehicle and only jumped in to fill in the blanks where necessary. Our test drive was about 1/2 hour in which Mr. GHORBANI said very little, but instead let me enjoy driving the vehicle and its options, which was great because there is nothing worse than having some guy trying to overwhelm you with chatter while you are trying to enjoy a test drive. We arrived back at the dealership and parked under the covered area for about 25minutes while my wife and I discussed what we liked about the vehicle while Mr. GHORBANI now added useful information about the vehicle to our conversation. Once all our questions had been answered we went into the sales office and sat down….this is usually when sales guys try and oversell and manipulate numbers in their favor, at least in my experience, but Mr. GHORBANI did not do this, but rather listened to my budget and requests. Yes, I was trying to get the best deal possible and Mr. GHORBANI seemed like he wanted me to have the best deal possible. Turns out that his deal was unbelievable, in fact i was so impressed along with my wife that we purchased TWO of the same vehicles on the same day from Mr. GHORBANI. In fact another product advisor Mr. Frank FANG assisted in the sale of my wife’s vehicle and was just as impressive and laid back, this made the process of purchasing these vehicles actually relaxing and enjoyable, it certainly wasn’t the hard nosed, beat you with a stick approach we experienced at other dealerships, so i was very happy with both transactions. Their Financial Service Manager, Mrs. Maha ABUNNADI was equally easy to deal with on the days of picking up the vehicles and doing the paperwork. She was very prepared, professional and friendly. She had all the paperwork ready for signatures and most importantly, done correctly. I can’t remember a recent time in which I actually enjoyed a trouble free process at a dealership.
Just to be clear, I wasn’t asked to give this dealership a glowing review, it was earned, the staff did an honorable job at serving the customer and that is a rarity in my experience. So rating JP Hyundai Coquitlam is very easy for me, it is a FIVE STAR ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ dealership with no pressure sales. I look forward to dealing with them again on my next TWO vehicles in the future.
I’m extremely happy with my experience at Coquitlam Hyundai. My salesperson, Ava Mahboubi, was professional, honest, and truly helpful. She helped me make the right decision and worked with Mr. Martin to secure a great deal.
Maha in finance was excellent as always fast, efficient, and made the paperwork process smooth and stress free.
This is why I keep coming back to Port Coquitlam Hyundai. Highly recommend this dealership and the entire team!
⭐⭐⭐⭐⭐ Outstanding Experience at Hyundai Coquitlam
I had an excellent experience at Hyundai Coquitlam, and I want to especially thank Isaías Rojas for his outstanding service.
From the very beginning, Isaías was incredibly professional, friendly, and attentive. He took the time to truly understand what I was looking for, patiently answered all my questions, and provided clear and honest guidance throughout the entire purchasing process. His knowledge of the vehicles and his ability to explain every detail made the experience smooth and stress-free.
What really stood out was his genuine kindness and dedication. Isaías never made me feel pressured; instead, he made sure I felt confident and comfortable with my decision. Thanks to his guidance, I drove away feeling happy, informed, and excited about my new vehicle.
If you’re looking for someone who truly cares about customer satisfaction and goes above and beyond, Isaías Rojas is the person to ask for. I highly recommend Hyundai Coquitlam and will definitely return in the future.
Thank you, Isaías, for making this such a great experience!
I had an excellent experience at Jim Pattison Hyundai. The whole process was smooth, professional, and stress-free.
Ava, David, and Maha were absolutely amazing — very knowledgeable, patient, and genuinely helpful. They took the time to answer all my questions and made sure I was comfortable and confident with my decision.
I truly appreciate their honesty and outstanding customer service. Highly recommend this dealership if you’re looking for a great car-buying experience. Thank you again Ava, David, and Maha!
We had a great experience purchasing our car at Jim Pattison Hyundai. A big thank you to Ava, Maha, and David for their amazing support throughout the whole process. They were professional, patient, very friendly, and truly cared about helping us. Highly recommended!
Our recent purchase of a 2026 Tucson was made especially easy by Ava. She is very pleasant and knowledgeable. She answered all our questions and helped us navigate our new car. She made the whole process enjoyable. I feel she went out of her way to make us comfortable . We are also very grateful to Maha for her expert help. We were never rushed. All our questions were answered.
I would recommend Jim Pattison Hyundai to anyone looking for a new or preowned vehicle.
DO NOT COME HERE! We not only regret buying a used Hyundai Sonata, but we definitely regret buying it from here. It’s had so many more issues than the old junk Ford we bought the Hyundai to replace, and JP Hyundai Coquitlam is only too happy to charge us thousands of dollars more to fix up a constant stream of issues that shouldn’t be occurring in a certified pre-owned from a dealership in the first place. I guess I’m the sucker who bought a lemon, but we’re not well off, and it’s been a terrible, frustrating, and expensive experience. Don’t buy a Hyundai, and don’t buy from Jim Pattinson.
I visited this dealership after having a terrible experience at another brand’s dealership, where the salespeople were pushy and kept pressuring me to buy things I didn’t want. The difference here was night and day. At this dealership, the team was incredibly accommodating, patient, and respectful. Ava, the product advisor, was super friendly and patient while showing me the car and taking me out for a test drive. She made sure I had plenty of time to make adjustments so I could have a truly comfortable drive, which I really appreciated.
David Lee and Maha Abunnadi, the sales and financial services managers, were communicative and efficient in answering all my questions and preparing the necessary documents. Their professionalism made the entire process as stress-free as possible. Instead of pushing anything on me, the team asked what I was looking for and what I would be interested in before showing me any options.
Jimmy from the service team has always been super reliable and helpful with working on our other Hyundai vehicle, which makes the entire ownership experience even better, knowing they have a solid team on all fronts.
This experience was truly amazing and, to me, exactly what it should be when making such a large and important purchase. I feel very happy and confident choosing Hyundai, and I’m so grateful for how professional, genuine, and thoughtful everyone was.
Ava Mahboubi, made my experience of purchasing a vehicle so exciting and enjoyable. Any questions or concerns where addressed right away. Making my Hyundai experience top notch . Thank you Ava for your professional and thorough job. From the financing to going over every detail of my new vehicle (Venue) from under the hood , to all the settings & bluetooth setup. Thank you for the lovely gift and the happy send off with a wave and big smile. A welcoming text a day later if i needed anything questions or concerns . Bravo Hyundai your Customer service is top notch.
Since purchasing my vehicle from Jim Pattison Hyundai, I’ve received the best and fastest after-sales service and support. I truly believe in the high skill and quality of their service team. Highly recommended!
Rasoul
I recently had my Santa Fe repaired due to an engine issue, and I was assisted by Service Advisor Sky Kim. He was very professional, kind, and helpful throughout the entire process. Thanks to his guidance, I was able to get my car fixed at a reasonable cost and with peace of mind. I truly appreciate his excellent service and would highly recommend him to anyone in need of car repairs.
Jim Pattison Hyundai Coquitlam always provides excellent service, from Sales, where we worked with Ava, to Service, under Kevin’s supervision. The team is always respectful, friendly, and delivers high-quality work. My family has two Hyundai cars, and we’re very happy to have such reliable support and customer care from this branch which is close to us
I recently bought a Honda here from Andrew Cho. He's great to deal with. I also bought an elantra from him years ago. David Lee and Andrew Kim are also great managers as well. They made the deal nice and easy.
Will come back, thanks again!
The attention I received throughout the sales process was great. Ava made sure to stay in touch without being pushy, she highlighted all the great features of the car, and secured a good deal for my trade in. I’m very happy with my purchase.
I recently visited Jim Pattison in Coquitlam and had an excellent experience thanks to Ardeshir.
Ardeshir was incredibly patient and professional throughout my visit. He took the time to show me several different cars, explaining the features of each one in detail without ever making me feel rushed or pressured.
What I really appreciated was how generous he was with his time. He made sure I felt comfortable asking questions and really listened to what I was looking for. It felt like he genuinely cared about helping me find the right fit rather than just making a quick sale.
I had a fantastic experience purchasing my vehicle from Jim Pattison Hyundai Coquitlam. Ava Mahboubi was incredibly helpful, professional, and efficient throughout the entire process. She made everything smooth and stress-free, answering all my questions with patience and ensuring I was comfortable with each step. I truly appreciated her friendly approach and excellent customer service. I highly recommend Ava and the dealership to anyone looking to buy a car!
I had a great experience purchasing my vehicle thanks to Ardeshir Ghorbani at Hyundai Coquitlam. He was very knowledgeable, patient, and made the whole process stress-free. He took the time to answer all my questions and guided me through each step clearly and professionally. I really appreciated his honest advice and support throughout the transaction.
I highly recommend him and the dealership to anyone looking for a smooth and trustworthy car-buying experience.
Thank you again!
Just picked up my Hyundai Venue and had an awesome experience. Ardeshir was super friendly, patient, and made everything really easy from start to finish. Everyone at the dealership was great—helpful and welcoming. Big thanks to the whole team. Loving the new car!
Had a great experience buying my 2016 IS300 here, Huge thanks to Ava for guiding me through everything from the test drive to the paperwork—super helpful and professional throughout. Really appreciated the support and patience during the process.
I recently purchased a car from Hyundai, and I had the pleasure of working with Ava. She was incredibly helpful, knowledgeable, and patient throughout the entire process. She made everything smooth and stress-free, ensuring we found the perfect car. Thank you, Ava, for going above and beyond!
Highly recommend Jim Pattison Hyundai and Ava if you’re looking for great service.
Highly recommend Wayne at JP Hyundai. I have purchased 3 vehicles from him in 2yrs and it’s always a pleasant experience. Started with a Kona EV, traded up into a Ioniq5 long range AWD. And then purchased an Ioniq5 N as well!
I’ve had the pleasure of working with Ava and JP Hyundai a few years ago for a replacement vehicle after an accident. Fast forward a couple years for an upgrade with our little one, and the customer service and ease was still just as amazing as it was for our first vehicle. Ava and David made us feel so welcome and made the process so easy and smooth. It’s always been a great experience going there for services on the last vehicle and I’m positive it will be the same for our second!
Kevin Yu, the Service Manager at Jim Pattison Coquitlam is absolutely fantastic. Every experience I have had at this location, Kevin has gone above and beyond in his customer service and communication when repairing/servicing my vehicle. Truly blown away by his kindness and care when dealing with customers.
Thanks to Kevin and his service team, my old car is running smoothly- when it’s time to purchase new I’ll buy from Jim Pattison Coquitlam purely based on my trust and appreciate to the service I have received here.
My experience at Jim pattison was super smooth and amazing
I bought a used car!
Mr Wayne is a great salesman. Perfect attendance
While I didn't make my vehicle purchase at JP Hyundai, I did bring my vehicle in a few times to get some stuff fixed under warranty since it's the closest one to me.
Everyone in the service department is top notch and takes care of me, my vehicle, every single time. Especially shout out to Michael for always going above and beyond to address all my concerns. Thank you!
My experience at Jim pattison was super smooth and amazing. They got a good deal and offered/ negotiated to the exact amount that i was looking to get on my trade - in. The experience was even better with Ava helping us out, she was very professional and communicated everything with us regularly and kindly throughout the process. Would definitely recommend you go meet Ava if you are looking for a new car. Overall they have an amazing team and experience was excellent. Definitely paying them a visit for my next car.
I recently purchased a 2025 Hyundai Santa Fe Hybrid from this dealership and have been given exceptional treatment so far from product advisor Ava, their manager David and also their Finance manager Maha. My vehicle was delivered to me in great condition and I have had all my questions and concerns answered promptly. Thank you for the positive experience and I hope this customer service continues in the months ahead!
My experience at Jim Pattison Hyundai Coquitlam was the best I've ever had at a car dealership. The showroom and lot are so clean and well presented. My sales advisor Chris Lippelt was friendly easygoing and made me feel so comfortable. I was allowed to go on a long test drive to really get the feel of how the vehicle, Santa Fe handled. Chris explained all the different models and features to me and expediently found me the model I wanted. I appreciate the fact that I wasn't put under any pressure which so often happens when someone is trying to make a sale. On purchasing, Chris explained and demonstrated every feature on the vehicle. I'm totally sastified with the purchas price, the financing and the amazing warranties. And most importantly, I love my new Hyundai Santa Fe! Thanks Chris Lippelt and Jim Pattison Hyundai Coquitlam
We just bought a 2013 Sonata 2.0T Limited - Love It!
Hamin, Surinder & Tom were great! They are an excellent team who were friendly, knowledgeable, courteous & had great senses of humour. We did not feel pressure from them in any way making the whole car buying experience an enjoyable one for us! When it came time to locate the specific vehicle & our 1st choice color preference, we expected a need to compromise and settle for our 2nd color choice, but Tom, pulled it off and found it for us! We will not hesitate to recommend this dealership and sales team to anyone interested in buying a new vehicle! (in fact, I already have).
I had a very good experience buying an Elantra 2014 from Hyundai Coquitlam .I want to personally thank Andy and Negar for helping me and my husband in our decision. People who work in this dealership are really nice and friendly. I loved the general manager's manner about helping me for financial decision and warranty stuff.
I really feel that I made a happy purchase. Thank you Andy, Thank you Negar. I love my new car :)
I strongly recommend your dealership to all my friend and family.
My wife and I bought a new Hyundai Tucson a few days ago. The staff were friendly, knowledgeable, and very easygoing. We weren't sure which vehicle we wanted for our growing family, so we test drove the Tucson, Accent, and Santa Fe. Manager Andy and his staff made us feel comfortable, there were no "pressure" sales, and we were free to take as much time as we needed. The location of the Jim Pattison Hyundai in Coquitlam is terrific for test drives, as it is right on the Lougheed Highway so you can quickly get up to highway speeds to really see how the cars handle. We researched extensively before deciding to buy a Hyundai, and we are very happy with our new Tucson! Would highly recommend dealing with Andy and the team in Coquitlam!