A true testament of sexist car dealers. Walking into the dealership I was introduced to a salesman. On his desk was multiple oversized containers of protein powder, and pictures of Rocky hanging in the cubicle. I did still love the car and wanted to purchase it. However, when there was a miscommunication about my trade in and we disagreed... I was treated poorly. I was referred to as "Dear" in such a condescending manner that one point I asked him to stop, and call me by my name. I had to ask the sales person to lower his voice to me in addition.
I did get my deposit back, that I will say was very honest and respectful. I did, however, have to bring a man in with me to get it returned...
Credit where its due. Both the used sales manager and associate were completely disrespectful, but Billy the Finance manager was extremely professional and helpful.
Sales person and staff provided outstanding service and where very helpful.
I can’t say thank you enough to the amazing service I received yesterday at precision Hyundai. Specifically 1 employee who went above and beyond helping me out in such trying times. Roman’s unbelievable helpful and generous attitude was remarkable. I can’t thank you and your team enough. Great job!!! I really appreciate your help yesterday.
I was extremely pleased with the service I received from the Precision Hyundai staff. Having something wrong with a vehicle is very stressful and the staff, especially Roman and Marv, helped me to feel like I was in good hands with people who understood that. Roman worked very hard to get me approved for a new engine and was always available to answer questions and offer reassuring advice. Marv the shuttle driver was excellent and very friendly. We had a nice conversation as we traveled around. Thank you for your prompt service and the use of a rental car for a day. I would highly recommend this company to anyone who needs service on their Hyundai cars. Thank you so much
Absolutely great service from all staff! Very friendly, helpful, and patient with all my questions! They spend the extra time to make sure I purchased the right vehicle for me, including many test drives. A very special to Omar, Elias, & Billy for making my year with my new Tuscan -you guys really went above and beyond!
I have been dealing with Precision Hyundai for a year now and every time I've had an amazing experience with them. They are honest, genuinely kind, and hard working people. Each interaction, I've left feeling understood and helped. One of the best businesses in Calgary!
Precision Hyundai went above and beyond to win customer
My family was in the process of buying a new car, and we went through a few Hyundai dealerships in town. Precision Hyundai was the only dealership willing to work transparently with me on the price hassle-free, and closed the deal in a win-win situation. I had a request for a service loaner vehicle while my new car is being prepared, and Matt Campbell went the extra mile to got me an exceptionally nice car for the next little while. Very thoughtful of Matt to make sure I am and will continue to be a happy and satisfied customer in the years to come. And special thanks to Todd Christensen for taking care of my family through the sales process. This is a text book definition of exceptional customer service and a great way to start a long-term customer relationship.
We were travelling from Saskatchewan to B.C. and had trouble with our Santa Fe as we got near Calgary. We called Precision Hyundai late Friday afternoon and Roman said he would work it in on Saturday morning. We arrived at 9, the problem was diagnosed and part installed and we were on our way by 11:30. Everyone at the dealership was professional, helpful, friendly and very quick to provide good service. While waiting for the car, we chatted with Kiersten in sales and she was very knowledgeable and friendly. Roman did a wonderful job in the service department. Thank you, Precision Hyundai! You made our day!
Simon and Audrey W.
Precision Hyundai always puts the customer first! Another great service visit this week - special shoutout to KATE who counselled me on only what I needed to get done now - and defer another repair for later (intermittent radio issue) - saving me money. Recommend Precision and Kate wholeheartedly!
Having been a customer of precision Hyundai, since 2007. I would have no hesitation in purchasing my next vehicle from them. From sales to service they treat you like you matter and aren’t just a dollar sign
Dusty O'Neil was a pure joy to work with. Got us a great deal and is very diligent with follow-up and making sure we fully understood every service offered by Precision Hyundai and every feature of our new car. Can't recommend him enough.
I was in for my first service since purchasing my vehicle, everyone was so nice! They made sure I was taken care of until the very end. Although I am still confused what my extended warranty actually covers... That's what the 3 stars are for.
After going to 3 Hyundai dealerships around Calgary and not having the transparency with prices , I decided to try one more time with Hyundai dealerships so I went to Hyundai Precision.
Was one of the most pleasurable car buying experience I have ever had!
I worked with Todd Christensen . He was very polite and knowledgeable . He explained to me and my husband the breakdown of incentives involved and was very transparent about prices. We closed the deal in the same day ! I would highly recommend them ! 🤗
Just bought a 2019 Hyundai Santa Fe Ultimate through Kirsten and the whole experience was very good. It is our 4th Hyundai purchase and also was the smoothest. I would highly recommend Kirsten at Precision Hyundai if you are looking for a new vehicle.
My experience with Precision Hyundai was first class. From my first contact via email with Paige Philip's to my meetings and test drives the experiance was superb. I will highly recommend Precision to any of my friends and colleagues that are looking to purchase a car.
Sean and Kate took great care of us at Precision. They talked us through all the recommended repairs before we went ahead with them. Super friendly and awesome team there! Highly recommend.
I’ve just finished purchasing my 5th vehicle with Precision and Dusty O’Neill. My experience has always been positive and Engaging. Dusty is very accommodating and makes the process nearly seamless each time.
The standard maintenance service was adequate but despite all my efforts to get a couple of small parts (plastic headlight trims) ordered ahead of time so they can be painted and ready for installation during the same appointment, I was surprised to see that no note was added to inform the technician about this aspect and these plastic headlight trims were ordered but never painted. I had to wait for these parts to be painted and go through the whole process again (I think that this could have been avoided with a better planning and coordination from Precision Hyundai).
Had an absolutely awesome experience at Precision. The entire used car team was wonderful to deal with and was super friendly. After dealing with a really negative experiences at a different dealership the team and our sales man Eli went above and beyond to make us feel comfortable and we ended up buying a SUV.
Thank you to everyone there. We will see you on the next car too
I just bought my pre-owned Audi from Precision Hyundai and had the best experience! I went to 3 other other dealerships, and this was the only dealership where I didn't feel pressured, sold to, and taken care of. Even though they're not a Audi dealership, they were well informed about the vehicle.
I worked with Billy, and he was awesome!! He was patient, made sure I was informed, and had my best interest. If you are looking for someone to work with, I highly recommend connecting with Billy.
After looking at 4 other vehicles, I knew I wanted to come back to Precision Hyundai to make my purchase. Thank you for making my car purchase a great one!
10/10! I had to go through the process of buying my first car a few weeks ago, and I knew it would be stressful. After meeting with some other dealerships and literally tasting the desperation some salesmen had, I was losing my freaking mind, until I came here! Todd in sales at Precision made me feel so comfortable, and blew me away with how he truly listened to what I wanted and offered great options yet I never felt the immense pressure to buy (especially on the spot) compared to so many other places. This only made me want to buy from him more honestly! He set me up with an awesome ride and together with Billy in finance, made it such an incredibly smooth and positive experience. They absolutely deserve to be checked out!!!
Great service. Honesty and integrity seem very high on their list of how they deal with customers. I'm a customer of many years to this dealership. That should speak volumes.
This was not my first experience with Precision Hyundai and the first one was a part of having a new vehicle... new to everyone... they were attentive and looked into the issue(s).
Everyone has been pleasant and responsive. I am sure it will be a good Longterm relationship.
Hyundai has some things they need to work on for a new model but Precision has made sure all else is spot on.
Was searching for a new vehicle and sent an email to Precision Hyundai outlining our budget and that we were looking at a used vehicle from a competitor. After a series of prompt emails with Paige, we were able to get a brand new 2019 Tucson for roughly the same price. I can't recommend Paige highly enough! She makes buying a vehicle a straightforward, low pressure experience and was a pleasure to deal with. Responsive, open minded and geared towards finding solutions. Thanks guys!
Fast service. Clean and comfortable waiting area with free coffee! At my request, they gave me options when it came to reducing my cost. Then to top it all off, they washed the car! Will definitely go back for my next service.
Dusty is fantastic! Thanks for making the impossible, possible. You are a no pressure sales man and you make buying a new car FUN! Thank you so much for your help and for making my new Hyundai purchase an ausome experience. 😁
Hubert in Sales and Billy in Finance helped me purchase a Genesis Coupe. Came down from Edmonton and everything went very smoothly during the pick up and signing off. Great guys and they are excellent at what they do. Would recommend this dealership to anyone.
I reached out to Precision Hyundai with a clear goal of what I wanted in a new car. I got transferred to Dusty and he really took the time to listen to my needs and wishes. He answered all my questions when I was researching the Hyundai brand very conveniently over text message and call if it made more sense. Dusty is very informed about the cars he is selling and takes the time to share his knowledge with you so I could make an informed decision.
Once they allocated the car I chose, the process was quick and everyone else at the dealership is very friendly to work with as well.
I felt listened to and was able to make a car purchase exactly how I wanted. My experience working with Dusty is that he it is very important to him to make sure you are happy with your purchase before, during and after the sale is completed. He made my car buying process easy, friendly and convenient. I am very appreciative of the experience! Thanks Dusty!
Precision Hyundai is always great. Great service and great staff. I'm a very satisfied customer & luv my Tucson. thanks for everything you do. Always going that extra mile & smile.🤗💖
Took my Santa Fe in for some regular maintenance. Precision Hyundai is terrific. The staff are helpful and go above and beyond to make the experience as easy as possible. I had detailing done too, and they even shampooed the dog bed that I'd left in the car. I thought that was such a nice touch!
Wow! What a wonderful experience at the dealership! Dusty and the team worked with us in finding the right vehicle and looked after all the details to make it less stressful on my husband and I. Hyundai is a great brand of vehicles (this is the third vehicle I have driven) and we will for sure be a long time customer! Way to go guys! Wonderful company at Precision Hyundai! 10 ⭐️ for sure. Thanks again!! Ted Jordan and June MacArthur.
Todd was incredibly helpful and really knows his vehicles. This was the best buying experience I have ever had for a new vehicle. He went over all the features with me and ensured that this was the vehicle that fit my needs the best.
Had a great experience at this location. Good honest people working here and they will work to find the best option for you and the cheapest. I’m very comfortable with the purchase and know I’m in good hands now with Hyundai. I was helped by Billy the salesman and Omar who was the manager.
First service appointment with my 2019 Elantra. Sean and his team did such a great job of getting me through the appointment in half the time anticipated -- was a nice surprise! And the dealership has a lovely and comfortable space to wait which is well stocked with coffee, water and newspapers plus comfy chairs! The service team was efficient and welcoming -- great experience overall.
I have been visiting Precision Hyundai consistently since I purchased my vehicle for all of my regular services. I went in to have my remote starter installed. While it was there, they did their little inspection, topped up the tires, and whatever. My next visit, not too much later, was a full service 3. They said my tires were over inflated causing uneven wear. 2 days after i picked it up, it started shaking, so I booked it in again. Jared called me today to say that 3 of the tires have treads separating and that I need to replace all 4 tires. 2 years old, 50,000KM. I asked for pictures so I could see and have someone else look at the pictures before I dropped $1200 on new tires. It took 2 hours to get a 2 second video that shows absolutely nothing. I asked to speak to their service manager and he basically told me that it's my fault and that they didn't do anything wrong by not noticing this or giving me a warning that this was going to happen soon. While speaking to the service manager (Shawn?) and Jared, I felt like I was being spoken down to and because I am a female I don't deserve to have actual answers about what happened. Quite disappointed and will never be bringing my car back here after this incident.
As usual, courteous, amicable, timely and professional service. I will summarize how much I do believe in the 5 stars by the following: I live very very near another Hyundai dealership, say 7 minutes away from it, but I trust the people and like the service at precision si much that I do not mind and purposely go the extra 27 kilometers just to get my car serviced there.
After having an extremely awful experience at Hyundai Gallery, I went to Precision Hyundai. I'm so glad that I did as I would never have met Dusty O'Neill (Customer Relations) and Billy Romeike (Financial Services Manager). Both of these people had a lot of patience, understanding, and were knowledgeable in their respective jobs. I ended up buying a 2019 Tucson and would like to thank Dusty and Billy. A vehicle can sell itself, but it's people such as Dusty and Billy, who take into consideration the customer, that makes car shopping a better experience.
I would like to thank Billy who helped me in choosing my vehicle. He was very patient and a very professional sales person. Initially, when I addressed some minor issues he was more than happy to help me and immediately resolved my issues. It has been a great experience dealing with Billy and everyone at Precision Hyundai and would highly recommend anyone looking for a new vehicle to check them out.
The service was fine, although apparently it wouldn’t have made a difference if I made an appointment or not, as the 3:30 pm appointment that I booked in the system, as well as received a reminder of, wasn’t recorded for some reason.
Only by looking up my last name and looking at the service record got me booked for an appointment while I was there.
Obviously the transition to the new system is still not without service inconsistencies, especially when it comes to booking appointments online.
Daniel Beck was the most helpful, honest and knowledgeable representative we dealt with when purchasing a new vehicle. He took his time to explain the features of the Kona, and also in explaining the details of financing vs leasing. I would recommend him to anyone looking to purchase a Hyundai.
The team at Precision is always friendly, professional and thorough. I feel comfortable taking my vehicle there for service. They do their best to accomodate my schedule and budget. I always use the shuttle service and while sometimes I have to wait, the drivers are friendly and courteous and provide a good experience.
I’m beyond grateful to precision hyundia and their incredible service they provide. Nick, Daniel and Ed went above and beyond. The car buying experience was overwhelming due to my situation but they made everything as easy and quick as possible. I recommend precision Hyundai they really put their best foot forward and show you what good customer service is. I can’t wait to continue my journey with them. Very impressed !
Extra star because their service department is fantastic. I've liked taking my car to dealer so I stopped doing it for many years but I actually enjoy taking my car for service here. It's worth the dealer cost.
Went to 8 dealerships and this place was the least horrid to deal with. Dealt with Rahim who at first was fantastic but I was sold a car they didn't know they could get, waited months and once the car was here Rahim dropped the good guy persona and was like the other sales people I didn't want to deal with. The car itself though is good. After the sales experience I'm still not fully into the car yet. However, Hyundai is the best value for money in the class I was shopping for. I'm sure I'll love the car once the memory of the sales experience fades.
Very impressed with Omar and his team in the used cars sales department. They go out of their way to make you happy and help to get you what you want and respond to emails and phone calls within minutes! Also Ed in Finance explained everything step by step in detail and made sure you completely understand where you are signing for and what your options are in regards to insurance and warranty. All in all a family oriented atmosphere where we definitely will come back to do the service and maintenance on our vehicle and will buy our next vehicle for sure!
What a terrific dealership to get your service done. I would recommend using Precision Hyundai for service even if I didn’t own a Hyundai! They were able to get me in quickly and finished the work before the promised time and under my budget! Friendly staff and great service! I ‘ll be back
Drew
I was there 3 weeks ago because of the noise my car was making and wanted to check what’s wrong with it. after an hour they handed me my keys and said your car is outside, no explanation or anything about the car. so had to go inside to ask what was a problem(engine replacement needed). they said they will call next day, never did. i tried to call Kate Stevenson(she was my service advisor) few times-she never answered, left few voicemails and the email, no response. had to call back and talk to a different person to find out what’s going on. today i was expecting a call that my car is fixed, they never called. only the shuttle driver called me to pick me up. Never going back to this location. if you are working with people, dealing with customers, at least try to be nice and let them know what’s going on. never expected this from Kate as she was polite at the beginning. the only good thing in those few weeks was a shuttle driver Merv, thank you for being polite and a good driver!
I visited Precision Hyundai on a Saturday and despite not having an appointment, Karim got me in for a test drive within 15 minutes.
In addition to fantastic service from Karim, Matt Bowie also helped me briefly when I came back for questions. Sales people were amazing to deal with, I did not feel pressured and Hyundai was very transparent with pricing. I got pricing within minutes, unlike a neighbouring dealership who took almost an hour and provided me with very vague figures.
I 100% recommend this location! This is my second Hyundai and I guarantee I will be returning for my next vehicle!
We were met by Aleksandr Jesenikov right away as we entered the dealership. He proved himself to be very knowledgeable and professional. As very thorough customers we had tons of questions and never felt rushed about it, and got all our answers. As the deal was at about to happen what we really appreciated was that both sides (us and the dealership) were open upfront about price expectations, so they came up with their best offer almost right away! :) They didn't have my color of the car on the lot, so we had to wait for it to be delivered from a different province, however it took only 2 days for that! Overall very good experience for getting my first car!
Fantastic dealership, extremely helpful and customer service oriented. Highly recommend the sales and finance team at Precision Hyundai.
I received excellent and prompt service at precision. The staff was welcoming, accommodating and kind. My sales representative was more than knowledgeable and I am very impressed with his willingness to make himself available at the time of my purchase and also for future questions and concerns. I received the utmost care. Dusty was patient and explained everything about the car and its features. The sales manager Brad was prompt and welcoming and followed through with ensuring I was happy through the whole process. Lisa made the financing amazingly stress free. My vehicle is amazing and I am happy with the financing as precision made sure it was manageable and not overwhelming. Thank you Brad, Dusty and Lisa for making my first car purchase such an enjoyable and stress free experience! I love my new car the Veloster is AMAZING!
New Hyundai Santa Fe Sport 2.0T
The level of customer service I experienced here was amazing. Lisa Carter and Dave Marshal were incredibly patient, knowledgeable, and answered all of my questions. The sales staff of Precision Hyundai offered no pressure service and despite showing up to the dealership with no appointment to test drive a vehicle, Dave allowed me to take one for a spin anyway. The vehicle was clearly explained to me and all of its features were laid out and I was made to clearly understand them.
I was given a fair trade on my previous vehicle. Lisa Carter helped me chose a protection package that will maintain the integrity of my vehicle for years to come. The experience at Precision Hyundai was marvellous and I will be recommending this dealership to others looking for the same type of experience I had in purchasing a new vehicle. There was nothing Precision Hyundai could have done better, as this dealership was already fulfilling any and all service expectations I had.
If you are wanting a superior customer service experience, please come see Lisa and Dave at Precision Hyundai!
I recently had a great service experience dealing with Sean Robinson, a Service Manager at Precision Hyundai. There was an issue with my vehicle, and I was scheduled for service to fix it. Upon Mr. Robinson performing a quick diagnostic check, he noticed the Hyundai Protection Plan was registered to the VIN# but was not registered on my file. Apparently a clerical error was made regarding the HPP and it did not get transferred over to my file when I purchased the used vehicle from the dealership. His further investigation found that previous work I had done on the vehicle & had paid for, should have been covered by the Protection Plan also. So Precision Hyundai fixed the issue as it was covered under the HPP & then reimbursed me for my previous service costs (>$800). Thanks Sean. You went above and beyond to make things right. Sean and Precision Hyundai truly take care of their customers.