Salesman very nice, but service awful, second hand vehicle purchased, salesman gave us 3 mnth/5000 km garantie. The roof started to leak on its 1st rainy day, oil started leaking from the engine. Had to have it fixed and paid out of my pocket even though it was under warranty. I called emailed for an appointment they did not 'have the room' to see the vehicle, even though I could book the appointment online....vehicle fixed now, still waiting for a callback...what a shame, i thought my newer vehicle could hv come from them, they lost my trust.
Drove to dealership from Ottawa to purchase pre-owned SUV. Was informed car was being reconditioned and would be in excellent condition with no visible damages. Received text that car was ready only to find out upon arrival car was in no way the condition they indicated it would be. Totally disappointed. I was misled and there was no transparency.
My salesman was Jonathan Comtois.
I found the negotiations to be fair with him and overall a great attitude. The pictures, descriptions and communication with Jonathan was great throughout the process. They gave me a great used car at a great price and with a 4-month warranty and a Honda bear.
The only downside was in the inspection report they failed to mention a few OBD2 codes (checked with my own code reader), a few for the transmission and 1 for the seatbelt. These codes didn't pop up a check engine light, but it's useful information given this car was in a previous accident.
Overall I have no reservations buying a used or new car from this dealership. They have great people selling great cars for an overall great experience.
I purchased a new Honda CRV my salesman Jonathan comtois was the best he helped me with everything I needed was very kind took his time explained everything and help me through the whole process thank you very much Jonathan Julia D
Went to go see an electric car, buddy tells me he will handle the oil change and everything for the car. Electric cars don't have oil to change. Guy didn't even know the car was electric.
Not impressed.
Went to go see an electric car, buddy tells me he will handle the oil change and everything for the car. Electric cars don't have oil to change. Guy didn't even know the car was electric.
Not impressed.
I went to help my son with leasing his civic. salesman Dany Goudreau, gave very little instructions about how the car worked. Once inside to order the car, he had added things on the contract which gave me the impression of of a sales person doing pressure sales. After asking what the extra items are, we were able to remove all except for 2, $108 locking lug nuts which the car had regular steel wheels and not mags. 2nd was the $899 protective coating on the hood to protect the paint from chips. we were told that this was from honda and can't be removed. After informing with another dealer, I found out that was wrong and should not have been added.After I messaged the dealer and complained, I was told, "this must be a misunderstanding" but they removed the items. I have phoned and emailed Honda Canada and reported a complaint. If it was not my son's car that he was paying for,I would have cancelled and gone elsewhere. The day we went pick up the car, I have no complaints with would I dealt with, General manger, finance dept and another salesman but, They have lost me for any future sales or service.
Danny Goudreau offered us an exceptional service from A-Z! He was attentive, not pushy, helpful went the extra mile and made us feel comfortable with our purchase! Very thankful to have been served by Danny! Martin (director) was equally helpful and a pleasure to deal with! They make a wonderful team. I highly recommend and will definitely be a returning customer! Thanks for all your help!
Guillaume was so nice and professional!
They are honest and they offer you the best deal... 👌
Thank you guys 🙌
Guillaume was so nice and professional!
They are honest and they offer you the best deal... 👌
Thank you guys 🙌
Sales man was amazing they keep u informed and stay in contact
Had a great experience on buying my first Car. Friendly and professional service. Johnathan Comtois was very nice and helped with all the questions.
Excellent communication. Great service, very professional. Danny was very friendly and helpful. I would definitely go back and refer everyone I know to here. Thank you so much!
Very good service.
Good customer service. I bought two cars there. I have never been disappointed with their before and after sales customer service.
Good saleman will never buy a car there again
Drove 30+ mins to see a car that was not there. Was not notified in advance. Waste of my time, terrible service
They dont respect warranty they sold me rusty car went back to fix it and the was done really bad its already rusted again i paid 23k for something i regret my whole life never ever again
Excellent service.
Really good deals and Super polite staff, I didn't feel pressured to buy anything and they were very understanding and didn't hide anything.
Worse service. Ashley told me we gave you Honda warranty in your loan but i got any third parties warranties and when i say for refund she say i can’t.
Amazing company !!! Everyone is so friendly and welcoming ... All my answers were answered .. sites were shared to help me understand what I was buying ... Everyone was so patient with me 🙏.. I 100% recommend Honda Valleyfield and a little shout out to TV ( Tien Vo Nguyen ) by far the best salesman I've been too 🥰 .. keep up the work Honda Valleyfield ❤️🔥
Great service at Valleyfield Honda! Danny G. listened to what we were looking for and made sure we chose the right car. Delivery of the car was fast and he followed up to make sure we were happy with our purchase. Highly recommended!
Purchased a used Acura TLX from this dealership and had a great experience.
Friendly staff and nice clean facility!
Well worth the drive from Montreal! Excellent service at all levels. Every detail taken care of. They find the best car for your needs at the best price possible. So friendly and patient, every step of the way.
The team was very friendly and courteous. They responded quickly to my online request for information about a vehicle (BMW X1 ) I eventually purchased. I will return to provide another review after driving the car long enough to be able to comment about my experience with the car.
The team was very friendly and courteous. They responded quickly to my online request for information about a vehicle (BMW X1 ) I eventually purchased. I will return to provide another review after driving the car long enough to be able to comment about my experience with the car.
The team was very friendly and courteous. They responded quickly to my online request for information about a vehicle (BMW X1 ) I eventually purchased. I will return to provide another review after driving the car long enough to be able to comment about my experience with the car.
Great service by Valleyfield Honda. Not only very professional but also very friendly and helpful. Very good price comparing with other dealers and they went extra mile to make you satisfied with your purchase. Thanks to all the Valleyfield team : Robert, TV, Lisa and Marilyn.
Excellent service and warranty on the purchase of our used VW Beetle.
THANK YOU Jonathan Comtois for your pictures, phone calls and emails putting it all together. Appreciated!!
Good customer service. I came with a friend who wanted to purchase a car and I'll probably going to buy my next car from that place.
The team was very courteous, and were extremely patient while I was browsing for my new Honda. Highly recommended!
They don't honor their contract nor their words. The worst service ever, only greed is what you see there. They disrespect the contract with you whenever they want.
Charge my daughter for a warranty but the car had manufacturer warranty. That is what we call taking advantage of a innacent lady. Shame on you all.
worst experience buying a car ,they don’t show any kind of respect to their customers,I had an appointment with them to buy a used car I called them 3 times during the day to make sure that the car still available, last call I told them I’m on my way coming from Blainville (80km) distance 90 min drive, they said don’t worry we keep the car for you.
And then 10 min before arriving they text me that the car is sold ,no respect for people priority or the word they told me, and when I called them back they said to me this is our way we have nothing to do for you.
next time send us a deposit with your credit card to be sure we keep the car for you, nice but why you didn’t tell me to pay a deposit if this is your only way to respect people.
I’m very disappointed ☹️.
But thanks god i didn’t buy this car ,I can’t imagine doing a car service with people who don’t keep their word.
Dont buy cars from them thwy sell rust cars under and Ashley has no respect for people!
Excellent Service! This dealership and their staff went over expectations in helping me find a vehicle to suit my needs, budget and even more!
From dealing with the very first salesperson, to the financing dept, right up to Robert the director in used vehicles... the service was fantastic!
Car was delivered before the expected delivery date, and they even added some extra gifts to my package as a Christmas present.
I would highly suggest these fine professionals!
I know that I myself will be coming back here before any other Honda dealer that is for certain!
The people who work here are friendly and really take care of there customers. From service to sales, to the finance department. Top notch.
Super bonne accueille, j'ai adoré en arrivant il vous propose quelque chose à boire... Employé super sympathique...
Une équipe formidable!
Les gens sont courtois et à l'écoute!
Réception chaleureuse!
J'ai été bien servis du début jusqu'à la fin!
Merci aux personnes qui m'ont servis :)
Je vous le recommande fortement!
Excellent service!
Excellent service ! du bon monde.