Hello all. Bought this used Passport from Chambly Honda the 15th of March. I’m taking the time to write the review. Because it’s really worth the time. The personal and professional service this dealer gives from the departments (Pièces/Parts François, Service Marc-Antoine, the mechanical technicien Daniel to this 20-30 years old tire technicien…and many more in the garage is totally amazing. I’ve personnally never experienced this. I’m new to the Honda family after being a 30-35 years Volkswagen owner. All this to say that they treat you with respect, suggest honest solutions that prove they’re not only there to make a quick buck. They give you honest confidence and for me in 2024 that’s a WOW. That team is totally amazing. Thank you to the Honda Chambly crew (Service/Pieces/Techniciens). Owner, manager of Chambly. Please keep that team in place and continue in that personal service you have there. If I could give a 6 * on this review. It would have been a 6. Note: I pimped the Passport a bit with the help of these guys from the day I bought it as seen from the pics. 😎😊 Gary Dufour
Pour votre info: Je pars de Ste-Marthe sur le Lac pour aller au service de ce concessionnaire et avoir des conseils de François aux pièces. Sa vous donne un idée du service après vente
I bought car in the end of August 2023. The real problem started in early October when the winter drops to negative. I didn’t drive much as working remotely more often. The car started making murmur noises upon driving 3 to 4 hours and also the front door makes the crack sound when I open it. These problem disappear when the weather gets warm. I called Honda chambly for service. They are asking like 129 dollar for greasing and tightening the hinge bolt. I did it myself but still the problem resist. Worst experience of my purchasing the car.
Recently purchased a new civic, the customer service was excellent, Mike and Simon made it really easy and convenient for me to communicate back and forth and always found an answer to my questions at any time of the day! I would definitely recommend this place and will be a returning customer in the future.
We bought Honda Pilot with the help of Marc-Andre. He is super friendly and empathic person who takes his time to listen to your needs and wishes. He doesn't push you to rush your decision like many other salesmen do. Certainly very nice customer service.
I got CRV EX-L from here. My first car in Canada !! This place, therefore, is close to my heart. All my interacrions with Simon and Maude were enlightening, hopeful, and great. They offered a good deal. As I said, the place is worth visiting and buying a car from.
I bought a used car here "as is" then repair it here. The service team is so professional and kind so my car is in perfect condition now. I appreciate all service team members especially for Christopher and Marc. It takes time but it was because of parts delivery and inpections. Thank you.
I like honda for its reliability. At Chambly Honda I experience the reliability from people. Especially Erica Foster, Directrice commerciale, who has great passion and professionalism, she arranges whole things from mechanics to financials and it was great. I believe in here and want to maintain my honda here with them.
I bought my honda civic here. Best customer service and the process was fast and simple thanks to Erica.
We are fans of Honda, as long as I remember, my husband was always buying Honda , this time I went with my daughter to buy her first car, we were so lucky to choose Honda chambly, which I can say, it is the best Honda dealer ever, Simon was so nice and informative, he explained everything in an amazing way and was so patient and answered all our questions, then we went up to do the paperwork with Erica foster, she was absolutely amazing , she explained everything to us and was so nice that we felt like a family and felt we really will miss both Simon and Erica after finishing our business with them , I thank you both Simon and Erica for a wonderful experience and I really appreciate both of you so much, I can say again that Honda chambly is really the best
My salesperson was Patrick Chevrier.
Very good service, no negative comments.
Thank you Patrick
Excellent service. As a first time car buyer I appreciated that Erica guided me throughout the whole process, and followed up afterwords to make sure everything went well!
Was rushed off by the salesman right after a test drive because they had another customer wanting a test drive. 2 sentences into asking car information i was told you want the car or not ? When I told him that the steering wheel and brakes are not working well, instead of saying it will be repaired I was told it's a 10 year old car. Amazing service.
very bad service, I'd rather say no service at all. not recommand to go there. we've stood there for 20 mins, no one came us even they saw you, they just dont care!
Really liked the service and professionalism. Would buy another car there but not rust proofing. That was questionable.
Merci Alex! Great service. I'm enjoying my new Pilot 2021!
Highly recommend this dealership services, specially Alex's services. He is really efficient and friendly. We'll be back for our next car, for sure.
Excellent service and super friendly staff.... I just bought my second CRV here and I highly recommend this dealer. Alexander is very helpful and professional. He take the time to listen and answer all your questions. Thanks Alexander!
I just bought a second hand minivan at Honda Chambly and the the seller Benoit-A. is very kind and efficient. The service is fast. The only lack is the interior cleaning of the car. I found toys, women hair stuffs and rest of chips under the seats, and I had to remove all the food marks on the interior plastic and seats.
I just bought a second hand minivan at Honda Chambly and the the seller Benoit-A. is very kind and efficient. The service is fast. The only lack is the interior cleaning of the car. I found toys, women hair stuffs and rest of chips under the seats, and I had to remove all the food marks on the interior plastic and seats.
Best service on the south Shore. Simon Barbet Was amazing. Understanding and flexible, super informative and genuine! Recommend you start here for your car purchase!
Excellent service from Alex!
Received the car very quickly (faster than expected!)
Highly recommend this dealership, super friendly staff!
Received an excellent service form Alex. He really knows his product and took time to explain. This guy do a wonderful job by answering all my questions and we were satisfied. For sure I will refer Alex for he is oustanding. Keep going Alex and make your customer happy!!
Great service and friendly staff! I received my car within the same week and I’m very happy with it. Also, special thanks to Simon B and Noémie who helped me lease my first brand new car and who were always there to help! I would definitely recommend them for your next purchase! 5/5 ⭐️
Had awesome service from Sylvain Laplante,he's honest,reliable,and very kind! I will definitely be recommending him to my friends and family!
Fast service . Newly renovated
Bought a used Honda Civic Hatchback from this dealership, very happy with the car and the customer service. The sales person I was dealing with (Benoit) was very friendly and helpful. Him and the owner went over and beyond and provided an excellent customer experience. I bought 4 cars from 4 different Honda dealers in Montreal and I've had the best experience at Chambly Honda so far. Recommended.
Really great service and great price for my winter tire.
Very good customer service. Michael Lacasse-Racine was very friendly with me, knowledgable on the cars and was very courteous. I test drove the Accord Touring and the C-RV. Had to wait a bit, but that's common with any dealership you go to.
Hi just to say thank you for the great service, you and Serge are very professional and took time to listen and do a great job on cleaning my CRV. Did not expect that, and when the time comes to buy my son's new car you will deffinatly be our first stop!
Very bad service! Over internet different price, and different price on the car itself! Also if someone esle calls for the car, they say « its someone else put deposit on it BUT if you want, they can sell it to you with the same deal » How can you even say that? Its only to put pressure to sell you the car!
You are asking my name, after reading my review? what difference does it make now? I won’t come again and buy there!
So the only reason I am giving a 5 star rating, is because it is not possible to give a higher one. Everything from the welcome the the small details was perfect. I dealt with Michael Lacasse - Racine, who knew everything from A to Z about my new CRV. Infact, I was gonna buy a Rogue until I met him. He was kind, funny, and took pride in his job. He will no doubtl help you and your family find the car you are looking for, and do everything he can to get the best price. We also dealt with Maude Lapointe, who made sure my wife and I knew everything we needed to know about the coverage and lease payments. She clarified all of our questions, and made sure we understood everything we needed to. All in all, our experience at Chambly Honda was one that cannot be compared to any other dealership I have been. It was perfect. Thanks again everyone !
I went there last weekend with my wife and my daughter after confirming to visit a used CRV by one of their staff on Friday, not only the salewoman did not show up but also I was told that the car was sold. At least one of their staff told me sorry but I prefered to be awared sooner, before passing 70km distance!
I went there last weekend with my wife and my daughter after confirming to visit a used CRV by one of their staff on Friday, not only the salewoman did not show up but also I was told that the car was sold. At least one of their staff told me sorry but I prefered to be awared sooner, before passing 70km distance!
Google has been asking for my review and here it is.
It’s been two years since I haven’t stepped foot at this particular dealership because of the some price increased and one recall that they haven’t honored. But they did do other good things for me in the past so I’ll be fair.
The place is currently being revamped, one problem is, there’s not enough comfy seats for everyone. I was there on a Tuesday evening, so anyone could imagine that the place wasn’t crowded for an simple oil change, however seats were missing…
About my appointment. I have a car that tells you what it needs (codes and more codes). So about a month ago, I called the dealer and asked for an oil change appointment. Over the phone it was mentioned that there was a recall for the passenger airbag for my car. However, since my oil change was schedule at 6pm, I was told that this could not be done at that time for numerous reasons (time issue and the evening technicians weren’t able to fix this).
What a surprise it was when I was told yesterday that it was mandatory that the recall would be made that evening. The problem is an oil change is 20 – 30 mins tops. A passenger airbag would make me stay for an extra hour. Time is money and I’ve lost a few dollars yesterday. We don’t all have the liberty of waiting for hours at the dealership.
The reason for this review is simple. The prices at this dealership are way too high if you ask me. I was told at the counter that my oil change would be 61 dollars plus tax. When I looked at my receipt, it was 67 dollars plus tax. I have also took the time to ask for a replacement of my wiper blades… The price that was given to me is $45. I made them removed it. At 45 dollars you can easily found some a complete set of wipers at Canadian Tire. Originals are the best, but $45dollars for blades only, is too much if you ask me.
So this morning, I took the time to make some research for pricing infos.
This dealership charges $67 for an oil change. At another one it $54.95 plus taxes. Costco is $49 for a full syntetic oil change (no need to talk about the membership fees, I just go with a friend who has a card, so for me these are nonexistent).
This dealership charges $45 for changing the blades only of my original Honda wipers. Another dealership charged me $33.81 with taxes for the 3 blades (I do have an SUV, the rear one is due). Costo also had wipers on sale at black Friday for $6.89 each. I did try these in the past, they fit, but they don’t last long.
My advice to anyone would be, just shop around. Having a Honda for me means, there’s about 5 dealerships around that are less than 30 mins away. I was conscious that the prices may vary, but some dealers are trying to milk their customers.
The service was nice, the revamp of the place is extremely pretty, the staff is super friendly, but staying 2 hours paying these high prices is making me rethink where I will do my next maintenance on my car.
Good dealership. Got a good price on my lease over there. Now as long as I go there for maintenence my oil changes are free. Just went there today for my maintenance today and what I like is it always the same mechanic(Craig). He very professional keeps everything very clean on the car as he works on it. Answers my questions too.
Très mauvaise approche, attitude anti client, rendez-vous difficile a avoir. Malhonnête, avars de commentaires. Une fois il me dit 'vos bougies on besoin d'être remplacées'. je les avait remplacer moi même a 165,000 km (Intervalle prescrit dans manuel 160,000) km. L'auto avait env. 210,000 km.
Je lui ai repondu je les ai remplacer a 165000.Il répond: 'a ça on ne peux pas voir ça ' . Alors comment il a fait pour me dire qu'elle sont a remplacer ???? Plus tard j'ai trouver une bougie pas serrée . il ne l'avait pas resserrer.
Excellente approche client , on se sent pas presser d'acheter , ils ont une approche honnête, prenne le temps de t'expliquer sans te pousser à acheter et ou te donner des demies explications . Je recommande chaudement l'endroit à n'importe qui qui veux un honda , même si c'est loin de chez vous le détour en vaux franchement la peine ! Je vous recommande le vendeur Louis-Phillipe Laberge
Excellente approche client pour la vente. On se sent respectés et surtout pas rushés. Je ne sais pas pour le service après-vente par contre. Quoiqu'il en soit, si mon prochain véhicule est un Honda, ce sera là que je vais me le procurer.
Excellent service a la clientele!
Vehicule de courtoisie toujours disponible et ce sans frais!
Personnel courtois et professionnel!
Merci Honda Chambly
C'est plus simple d'avoir un rendez-vous avec un médecin qu’avec le service mécanique.