I took my car in for a regular service today and I just wanted to say the entire experience was great! I was greeted by Micheal Smith and he was super nice, very helpful! As soon as I was done with the initial paperwork there was a shuttle ready to take me to work right away. As soon as my service was done Mike called and there was a shuttle at me work within 15 minutes to pick me up. Waterloo Honda is really focused on giving their customers the best and ease free experience. Also their shuttle drivers are so friendly and funny.
Thanks Waterloo Honda !
I've always had wonderful customer service at this dealership. This is the second car I bought at Waterloo Honda. It was a quick smooth hassle free transaction. Ming was an excellent sales Rep and enjoyed working with him.
I didn’t buy a car here as the car I was interested sold before I could commit to it but my overall experience was great. No high pressure sales tactics and great staff willing to go the extra mile for you.
Came in to the dealer ship without an appointment. Was greated and made welcome immediately. A young salesman offered to help us. Bryan was a new Sales rep but had previouse experience . He did a great job of defining what we were looking for. We left the dealer ship equipped to think and make a decision. We were back within two days to purchase our new 2019 Honda Odyssey Van at a fair agreed price. I would rate the whole experience at a 10 out of 10.
I purchased a new CR-V from Jorge Sandoval of Waterloo Honda. I would recommend him highly. I found him to be pleasant, knowledgeable and and most accommodating throughout the purchase process. I made him aware that I was evaluating a number of options to replace my Rogue and at no time did he exert any pressure to buy a Honda. He did, however provide comparisons between vehicles. He also assisted me to choose a Honda model that would meet my needs and expectations. On the day that I picked up my new car, I had an extensive in-car review related to the operation of the CR-V, its features, safety and driver assist tech, and its audio, bluetooth, wifi and Apple Carplay links. Thanks to Jim for a good job!
I purchased a new car with Dave about 2 weeks ago. Out of all of the dealerships I could've visited, I am very thankful to have decided to go with Waterloo Honda. Dave made my car purchasing experience as simple, yet informative as possible. He made sure I was comfortable, and you can tell that he really is there to help. He worked around all of my crazy requests and questions with no hesitation. He knew exactly what I was looking for and delivered just that.I cannot say anything other than thank you to Dave and I am in love with my new 2020 Civic Sport!
Had not intended to buy a vehicle today...just looking. Our salesman, Ming, was honest, professional and fun to deal with. I trusted his expertise and he explained so many features of the vehicle we looked at, it was an easy decision to buy from him. No pressure and lots of knowledge. He worked hard for us and we left happy. Good experience and would highly rate our salesman and this Honda dealership!
Purchased a car from Waterloo Honda over the past 4 days from spotting THE ONE online late Fri night. Filled out the estimate for my trade in and within 5 minutes, was contacted by a real person (Ming Ge) via message. Went and test drove Saturday morning. Ming had lots of tips and showed the car off well. Made a great and fair deal. No hassle. No run around. Picked the car up Wednesday night (tonight) and smiled all the way home to Mississauga. The car brought me to Waterloo Honda and I couldn't be happier with the whole process. Waterloo Honda was also fair with my trade in vehicle as well. I highly recommend purchasing a vehicle here. Thanks Ming!!
I had a lovely experience at Waterloo Honda. Ming is the best! He really went the extra mile to help me and got a great deal for me. I would recommend Ming to anyone looking for a new/used vehicle. He is kind and quick to help you and answer any question you may have. Thanks Waterloo Honda for the great experience. I will definitely be back the next time I need a new vehicle!
If you are planning to buy your next car, do your best to find it in Waterloo Honda! They have an amazing advisor "Ming Ge" who can suggest you the best deal. You can be sure of the really good price, safety of the vehicle and awesome customer services when your dealer is Waterloo Honda and your direct advisor is Ming. Ming is a very nice man, he is always available, patiently answers your questions and do everything for you.
Worst honda showroom i have ever been to. Chris the manager is very rude. There was a big dent which they did not tell and after we purchase the car and on the day of delivery they said its your problem. When we asked for help, Chris guy who is the sales manager said "I have to ask you to leave. It is not our problem. You should have bought the new car instead of old". though it is 2018 honda car which was driven only 28000. Even while purchasing they added extra 1000$ in the payments. If i did not have caught it, they would have charged extra 1000$. They are doing a big scam for sure.
Waterloo Honda has always been fantastic to deal with, I have gone to their service department for a few years but recently was forced into a position of needing to purchase a vehicle. My current car was hit when parked on the road and ultimately deemed a write off. Leah was our product advisor and she was amazing to deal with. She understood the position we were in and helped us secure the vehicle we wanted, while we waited to hear from our insurance on the status of my current car. She was incredibly patient with us as we talked through everything (as this was our first time car shopping), but also a huge help in narrowing down what vehicle best suited us. I would highly recommend Leah if you are looking to purchase a new vehicle or Waterloo Honda for any car needs.
Great service very welcoming. Would recommend Ming Ge very helpful and had a quick and proper answer to all my questions!
Jorge is the best sales guy this place has to offer. Felt like family while buying. Got a very good deal on a Honda Civic. Drives really smooth and its a neat car. Went to Waterloo honda just because of Jorge. 5 stars to the man. Cheers.
I recently leased a 2020 Civic from Waterloo Honda. I had been to couple of other dealerships for the same. But experience here has been second to none. Mine being a very unique case, Kourtney and Lisa put in a lot of extra work to get me approved!! If you are planning to get a Honda, i would highly recommend to contact Dan Vandervoort at Waterloo Honda. What a great guy!! Went out of his way to help me on so many occasions. He got me a great deal as well. All in all, don't look any further, just contact Dan!!
The staff in the service centre are extremely friendly and very helpful. And pricing for any standard procedure (oil changes, etc.) is comparable or better than most shops! Always very satisfied with their service.
**the review above was from a year ago. Was there again today - amazing friendly people working in their service center - can't say enough about them!
Outstanding customer service!! Very busy service Center but one of the best managed that I have ever been to. Required repairs were quickly diagnosed, clearly explained, and priced competitively. Work was done when they said it would be, and final bill was what was quoted. Nice to see a service Center that shows care to both the customer and their vehicle.
I went to Waterloo Honda earlier last week to look at buying a new civic. I have been loyal to Honda for awhile and this might have been my greatest experience yet. I met with salesman Danny and he walked me through all the different aspects of the new civic. Every question I had he answered without hesitation. He was honest and fair with the prices and created a very relaxed atmosphere. Would highly recommend this Honda location and Danny to anyone that is considering buying or lessening a new Honda.
The woman that made the final sale for us was very pushy and rude. She was making us rush and make a decision we did not want to make. I basically got tricked into giving 500 down. They gave me a low price and made me confirm the deal. After that when they pulled out a bunch of other expenses and told me about those I got confused and started regretting getting the car. When I asked for a refund for the 500 that I had put down they refused.
The other thing that absolutely shock me was the fact that I would have to ask 10-12 times in 10-12 ways about the final price (after tax, down payment, interest, warranty) basically the absolute total, I had to ask the same question over and over and I'd get a different price every single time. Can you believe it? For example I'd be like "So what's the final price after taxes, interest and everything added up?" and she would say "it's $56,800" and I'd repeat "So not even $0 more than that ever?" and she'd say "yes" and then I'd ask some more questions and then she'd say "then there is the $8000 down payment on it" which means that is separate from the 56,000... That's how it confused the heck out of me.
so please before you actually make a deal, think about it and analyze it with someone that has done it before otherwise you will easily get charged a couple thousand dollars extra.
I had a great experience leasing my new Honda Civic from Jorge. He took his time showing me everything, providing all the options and helping me get a fair price for my new vehicle. Nathan made sure I was aware of all the options for my lease and vehicle protection. On delivery day, Brittany changed my plates for me, toured the inside of the vehicle and made sure I was ready to roll. I'd definitely recommend this dealership.
Bryan and Dylan were very accommodating and friendly and answered all of my questions. It made the whole process very easy and stress-Free and I am Now loving my new Civic. I would highly recommend Waterloo Honda !
I had an awesome experience purchasing my new civic with Jorge’s assistance a few months ago. He was very friendly and took the time to answer our questions.
I also had a great experience for my first service appointment. I believe it was Jamie or James that helped me out the most and his customer service is amazing. He’s very kind and knowledgeable.
Purchased a car from Waterloo Honda over the past week. Went and test drove last Friday and picked the car up Wednesday morning. Jorge, Tod and Nathan were fantastic to deal with and made the process super simple and stress free. Brittany took care of the final paper, switched the plates and helped me take delivery of our new vehicle. Jorge is very experienced and knows his Honda product well. Tom was new to Honda sales but was also very knowledgeable and Nathan in finances was knowledgeable and was not pushy like most financial service managers. Could not be happier with the whole process. Waterloo Honda was also fair with our trade in vehicle which was nice to see. I highly recommend purchasing a vehicle here. We will be back!
Bought our first car from Tom today and we couldn't be happier.
After it was delivered, my wife had some extra questions we had forgotten to ask.
After a quick call, he was back in our driveway with a big smile and all the time in the world to answer her questions.
Thank you Tom for making this experience so easy and pleasant.
We love our new car and appreciate your guidance through this process.
I loved how authentic, knowledgeable, friendly and non-pushy the staff were. It is a busy place, but I felt that the sales team as a whole made efforts to help me through the process without any pressure to buy things I can't afford. I loved how mindful they were of my budget.
My review is specifically for Jorge, although the dealership all around is very good.
Jorge has helped me with now my third lease at this dealership and I really can’t say enough positive things about him. He has consistently treated my daughter and I like friends who he really cares about, not just as a customer. Jorge truly takes great customer service to a whole new level of excellence. I would highly recommend going to see him if you’re in the market for a vehicle.
I had a great experience buying my new car from Waterloo Honda! My sales advisor, Evan, was awesome! He answered any questions I had thoroughly and took the time to go over everything the Civic had to offer me.The sales manager Dave was also great, he was very friendly and always checked in to see how things were going. I would highly recommend Waterloo Honda!
Chris is the best sales guy at Waterloo Honda.
He even gave me a hug when my dog was sick. He is very nice and can fix any issue that arises. He answers questions very fast. BuY a car from Chris C, I did. He went the extra mile for me. More than any other dealer.
Very very disappointed in your service team and how there is zero communication skills. If you cannot complete the job in the allotted time promised due to whatever reasons, you should call your so called loyal CUSTOMER so they would not have to wait 5 hours. Definitely will not be going back, will take my business to Kitchener.
I'm writing this as unbiased as I can, I feel like after the management switch, you can feel that they just want your money. Taking my car in for service with some issues, get a quote on the phone, take the car in, tell them I only need 1/2 of the service done, get the car back, and it costs $100 more to do less service than what was originally scheduled. Interesting. I get the car back, the issue isn't fixed, the rear left of my car is still grinding when I brake, so I decide to go to another mechanic. They ask when my brakes were least serviced. About 2 weeks ago at Waterloo Honda. They're surprised and are essentially like... They must have forgotten to do them. So what did I even pay for? I didn't have to pay anything at this other place for them to actually diagnose the issue and plan to fix it, although I had already paid Waterloo Honda to do...I don't know what.
Anyways, I don't want this to come back to the staff - they are very friendly, and I wish I hadn't had such gross experiences with this place being such a money grab, it's just difficult to trust this place.
I suggest going to other Honda dealerships in the area if you're looking for honesty and to be treated like a human.
I am a customer of Honda-Waterloo.I brought brand new Honda Civic 2017 model.I used air conditioner for only one season, by second year compressor gone for a brand new car.went to showroom for diagnose without doing anything said that the issue with compressor and spare parts are not available for about 4 months,which is an unexpected answer.
Few days after got a call from Honda about trading and valued my car way less than what we expect and response of sales agent is weird.
Never ever prefer the Honda as their vehicle service and customer service both are unsatisfied.
After having an issue with our Pilot (not purchased from Waterloo Honda to add) Instead of selling me parts and sending me on my way, they asked me one question which saved me thousands of dollars. They advised me on an issue with our Pilot and even provided me with a loaner vehicle! Denise and Rob were outstanding and kept me in the loop throughout the whole process. Would highly recommend them for service!!!
Bought my 2013 Fit from here and although they put on a good service show and talk politely, I ultimately always leave disappointed. This most recent time, they called me with a promotion for a free full inspection. I also needed an oil change and the air bag recall. They booked me for three weeks later and when i brought it in they didn't seem to care that i had an "appointment," which really made it seem like I didn't need to wait three weeks. They insisted on doing the B1 service, which included a full inspection, and cost $180. I pointed out that I brought the car in because of the "free full inspection" and he didn't respond to me about it. I brought it up a second time, wondering which amount of my B1 inspection would be compensated and he acknowledged that there is a promotion and then moved on, never actually answering my questions. I decided not to make a scene and figured maybe I was missing something that the B1 service would contribute beyond an inspection. I had to assume these things because he would never directly answer my questions about the actual nitty gritty of the charges. When I picked up my car and examined the bill, I saw that the entire B1 service is simply a full inspection and that I was charged the whole amount of $180. In addition, they had the audacity to put a separate line item indicating I had ALSO received a "free" full inspection. I'm blown away by how awful and frustrating my experience was. If I'm presented with a promotion for a free service and come in to take advantage of that promotion, I don't expect to pay full price for that exact service, especially after I ask about it twice.
When booking an airbag recall, dealership requires an entire day for the 2-3 hour job. Would have really preferred to not lose my vehicle for an entire day, or be given a loaner in exchange. Had no control over the fact that Honda required the recall, and don’t want to risk my safety with a defective airbag.
Would be appreciated if they found a way to either 1)Book more efficiently 2)Provide a loaner or 3)Consider mobile service.
I had an amazing experience with Waterloo Honda. I was referred by a friend (as we both love Honda) to go to this location to find a new vehicle. From start to finish, the staff were awesome to deal with (especially Ming, Kourtney and Brittany!). I am highly pleased with how friendly, professional and informative the staff were and helpful throughout the whole process. I am a very happy customer and love my new CR-V!
We recently purchased a 2019 Odyssey at Waterloo Honda. This was by far the best car buying experience we have ever had at any dealership. Ming was professional, efficient, and knowledgeable. He explained all the relevant features of the minivan and how everything would best suit our family. Ming even helped move our child seats into the minivan so we could all go for a test drive as a family! We highly recommend him to anyone looking to get a new vehicle.
Very disappointed with the Service department. kept an appointment and dropped off the vehicle at 8.00am for replacement of spark plugs. The vehicle starts to move ahead the queue only at 4.30pm, after we arrive to pick. I had to miss a doctor's appointment (I have to reschedule after 5 months). Waited till 5.45pm to pickup the vehicle. A hour and half job. They could have called, if they cant honor their time schedule. This is not the first time, after making a morning appointment, I was the last customer sitting till 8.30pm for replacement of winter tires. They are focused in selling cars rather than service them. Did brought to the notice of Service manager. No idea if that makes a difference. All one stars are for Service...
Excellent service this morning at Waterloo Honda. Very pleasant and professional staff. Worked within my budget, and provided recommendations for my next service. Shuttle service was great, very clean, professional and fun. Keep up the great work Honda Waterloo.
We have been customers of Waterloo Honda for many years. We have purchased cars, and have also leased cars. Service (Rob) has always been great... timely and efficient. Sales staff (Kim W) have been professional and fair... recently, we were approached about turning in our 2017 vehicle for a 2019 model, and while we weren't even thinking about trading in our CRV, Waterloo Honda (Jorge) approached us, and made us an offer we couldn't refuse. Great service... great vehicle!
This was the first time we took our Honda Accord for a service to this center as the one before this was done in a different city. We we're pleasantly greeted by Sara and the manager Rob looked after our needs. Leaving the technical bit aside what I loved most about this visit was Rob's professional attitude with a casual and friendly touch of customer service. It was a weekend and clearly a very busy time with clients lining up, shifting their weight from one foot to another. Rob greeted every customer and ensured that everyone knew what was happening and that he was aware of everyone's presence and that everyone would be heard. Long story short he is great at customer care and knows his job really well and does it with an awesome attitude. We we're informed about the time our service would take and promptly received the car with all that needed to be done. Great experience and thank you to the staff of Honda.
Professional, courteous, and great service. If you need a car, come see Jorge Sandoval, Sales Manager at Waterloo Honda. P.S. shout out to Kurt Ramsubhag, financial services manager, he was great to deal with.
Being taking the car here for 4 yrs for service, and it's hit and miss. Some visits are good others not so. Under new management since I last went so hoping it to be good going forward.
I met sales Rep Ming for my CRV purchase. He is very professional and very patient for us. He answered lots of questions and guided me for the whole purchase process. Ming is very caring and take great care for his client. Highly recommended him.
Just purchased a 2019 Civic Sedan EX. Ming did a fantastic job of explaining and demonstrating all the things that make the Civic a good purchase. He also patiently answered all my questions and walked me through the purchase process step by step.
Would definitely recommend anyone considering a Honda to stop by and discuss with their team.
I would give no stars if I could.
My Husband and I bought our first Honda Civic from the Waterloo location and love all the sales staff, everyone was very friendly and knowledgeable.
We always took in our car for the regular check up when the car indicated we needed to. Each time we went in we trusted that the Service Tech had our best interest at heart and would only recommend repairs where needed.
I guess that is just my ignorance trusting them that they had our best intentions.
The most recent appointment we went to the Service Tech advised us that we needed all new breaks costing well over $500.00. We kindly declined as my dad is a mechanic himself and would be able to change them out for us.
When he went to change out the breaks he was confused as to why Honda would say we needed new breaks as the ones we had on had a lot of life left in it.
Honda bold faced lied to my husband just to make more money.
I am truly disgusted at their ethics and their lack of respect for their hard working customers to just steal from them.
I had an amazing experience with Waterloo Honda when I purchased my new Accord just over a month ago. Nadia was the salesperson who helped and honestly, she did a really good job. I am very happy with my experience there. Also, when I picked up my car, Evan did a great job in showing me the car. I experienced a warm welcome and definitely recommend this dealership.
My girlfriend and I recently purchased a brand new CR-V from Waterloo Honda and we had the absolute pleasure of dealing with Dave and Jared! They gladly answered all of our many questions, they were patient - never pushy in the least and we thoroughly enjoyed their sense of humours while they still maintained professionalism. They also guided us to Sarah at Allstate and we were happy we made the call. Dave and Jared were excellent; they made this entire experience a very positive and memorable one and we’d be silly to shop anywhere else for another vehicle! Well definitely be back! Thanks again guys!
I’ve been going here since 1991. Have purchased multiple Honda vehicles from here and always got a great deal along with a nice new car experience. Have serviced all of my cars here continuously over all these years because the staff are friendly and honest. The quality of work and the care that’s taken not to damage your car has always been appreciated. It’s so hard to find a good dealership that you can trust nowadays, but Waterloo Honda is one of those and I highly recommend them for both sales and service.
Today I got my Honda Civic 2014 Lx.
After trying all different types of dealers (Mazda, Toyota and Mitsubishi) I mad my decision to get Honda.
The moment I entered the dealer shop, the receptionist is very welcoming, polite and respectful.
The guy who was responsible for showing me the cars, Dave one of their (Sales consultant). He is one of the nicest guys in the shop.
First, he gave a test drive which was so different, he drives the car first and shows you what it is capable of in terms of handling, speeding and turning. (Not just talking like other dealers) he prove to you what he is talking about, then he gives you the wheel to test it yourself.
He listened exactly to what I'm looking for, was very professional, and offer me one of their cars. however, the price was not in my range. He asked what I'm willing to pay, and he took my offer so seriously and did more than what he is capable of. Amazingly he succeeded and I made the deal and bought the car.
Dave gives a full details about the car, it's like his own car. knows what he is saying. answering my questions and quires professionally.
The day I picked up my car, he gave three gifts (Im not gonna say what are they, keep it as surprise for others :).
The car is washed, gas full, and he set up my phone on the car.
Very satisfied about their service, recommended.
Thanks Dave for your service.
I purchased a new Honda Civic in 2013. I wanted to let you know how happy I am with my car. There are small interior features that I love and would never want to do without again. I find the vehicle excellent on gas, has a roomy interior and is quite stylish! My sales person, Matt Chan was very knowledgeable, calm and patient....frankly, he couldn't have made the transaction easier or more pleasant. He even paired my phone to the car! We have more than one Honda in our family and have been dealing with the service department for years. They have always been professional, knowledgeable and honest. Well done Waterloo Honda!!
We have purchased 3 new vehicles from Keenan Chow at Waterloo Honda. Customer service, honesty and quality are what you get from this dealership. We do not know a lot about cars and they do a wonderful job of helping you make the right choice without feeling pressured into buying what you don't need. Will continue to buy at this dealership from Keenan!!
It has been an absolute pleasure dealing with Waterloo Honda. I purchased a stunning Honda Civic EX 2013 through Jim Brophy at Waterloo Honda and I can honestly say that the experience was extremely positive from start to finish. I had been searching far and wide for a slightly used Civic Ex 2013 and happened to notice their new ad posting on such a vehicle. I called in and as soon as the Civic EX arrived at the dealership lot, I was notified and I was the first to test drive it that same day. Sales rep Jim's attitude was relaxed and professional and put us at ease, at no time was there any undue pressure. Prior to Waterloo Honda, I had been to various dealerships and none have been as pleasant and accommodating as Waterloo Honda. Combined with excellent customer service and their willingness to negotiate, we quickly came to quite a reasonable price that I could not refuse and that made me decide purchase the vehicle right there and then. I live over 1 hour away from Waterloo and I can say without any regrets that it was a trip well-worth my time for the excellent service and experience that I received from purchasing a car from Waterloo Honda. I will definitely recommend Waterloo Honda for my friends and family.
My experience at Waterloo Honda has never been anything but fantastic! Everyone there always greets you warmly with a smile. Jared MacGregor has gone above and beyond his call of duty as a reputable salesman, and not only have I come away with a reputable vehicle I can count on, but two close friends have purchased from him as well- both enjoying every step of the "new car purchase" process.
I recommend Waterloo Honda to my friends and fam as much as I can- no one will be dissappointed with the service there. Ask for Jared.
Also the cookies are really good... enough said.
I purchased a 2014 Honda Civic a few weeks ago from Waterloo Honda and couldn't be happier with the experience. The salesperson, Dave Howes, helped me through the entire process from start to finish. He was very attentive to what I was looking for, always offering good advice, and I never once felt pressured. The entire experience of buying the vehicle at Waterloo Honda was extremely smooth and in the end I went home with an excellent, reliable car that I will be happy driving for years. Highly recommend Waterloo Honda if you are in the market for a vehicle!
We purchased a brand new 2013 Honda Accord last year from Dave Howes at Waterloo Honda and we thought he did an outstanding job helping us find the perfect car. It was our first time buying a vehicle and Dave helped us through the entire process. He wasn't pushy in any way, he wanted us to know exactly what was available so we could find the perfect car for us. We never felt rushed with Dave, he answered all questions we had. He puts the needs of the client first. He wants his clients to be confident knowing they've invested in a high quality vehicle. If you have any interest in buying a Honda, start by going to Dave Howes.