I would like to thank Josh from the service department, He went over and above the call of service, He is very friendly and explained in detail about my Honda Accord. Josh is truly a professional in his field, He makes his customers feel like they are very important. I would highly recommend you deal with Josh in the service department in Barrhaven, Thank you for Sharing your knowledge, Penny MacRae
Excellent service
I went to Barrhaven Honda just before the new year looking to purchase a 2020 Honda Civic. I was helped by Richard who was very kind and helpful. The first impressions were great and it seemed like we were getting somewhere with the negotiations. We agreed on free winter tires, cosmic blue colour, and tire locks. I was very happy with this and was ready to sign the papers. Interestingly enough I received a lease contract instead of a finance one (weird, a little amateur of a mistake). Then when I was resent the proper paperwork via email, they got my address wrong (again... strange rookie mistake).
After that, I decided it was imperative to sign the paperwork in person to ensure no further mistakes were made. After reviewing the contract, I noticed that I wasn't getting the winter tires free - let alone the colour or the wheel locks. They had sneakily used the 750$ factory rebate that Honda is advertising right now to pay for the winter tires. When confronted, Richard understood the concern and relayed it to the sales manager, Steven MacArthur.
This is when everything quickly broke down. I now understand the stereotype, but Steven came across as a sleazy, narcissistic car salesman. Made condescending comments about what was agreed upon. Quickly disregarded my girlfriend who was asking very relevant questions as if he was too good for us. He also only shook the hands men, and ignored the women completely. Instead of talking with us and coming to a compromise that suited all parties. He seemed visibly upset, blaming Richard's onboarding and training. He pointed fingers everywhere except himself. It was appalling and laughable. My family and I were laughing about the entire experience afterwards, simply ecstatic that Barrhaven Honda didn't get our business.
Please be very careful when you buy a car here! Make sure they aren't telling you something and doing another. Three days later bought a 2020 Civic EX at Kanata Honda with a better price and the exact same package. It was an unbelievably smooth experience.
I visited the dealership a few weeks ago in April 2019. I was starting to compare new cars and Mauricio was good to chat with, gave me a test drive of the Odyssey I went in to see and gave some initial pricing all very quickly and with no pressure. Very good experience, though I didn't end up buying a van (bought different brand).
Hello Stephanie ,
Barrhaven Honda appreciates your thoughts ,
First and fore most our employee count is 22 people total, we are new Honda dealership and are committed to your safety and we are following best practices in these unsettling times .
Over the past few days we have helped customers fix and repair their cars , and we continue to be open for that purpose .
We have limited outside supplies to enter the building and we remain fully operational .
We have implemented enhanced daily cleaning and disinfecting policies ,utilizing disinfecting policies
We have limited travel for Barrhaven Honda and Honda associates
We have cancelled all employee attendance at conferences , meetings, training etc.
We are no longer shaking hands
We are encouraging social distancing
We ask all employees to was their hands
We ask any employees to stay home if they are sick or have a cold
We want you to continue to feel comfortable visiting Barrhaven Honda, and we are open in case their is any emergency
We have given employees the information to stay healthy
Please contact us directly or email at [email protected] for any further discussions
Me and my wife went looking for a new 2020 Honda HR-V on March 3rd, 2020 and happened to stop in at Barrhaven Honda to ask a few questions. I wasn't looking to buy that night, I was only there as I wanted to see the HR-V up close. I had the pleasure of meeting Kris Mukherjee and he answered all of our questions and was extremely knowledgeable on all the vehicles. We ended up going for a test drive and bought the vehicle that same night! I couldn't have asked for a nicer Sales Consultant than Kris. He never pressured us or tried to talk us into anything. Was a very relaxed and friendly experience.
I highly recommend going to Barrhaven Honda as their prices and staff are amazing!
Couldnt have asked for a greater experience.
Please do yourself a favor and ask for Kris Mukherjee. He will listen to your needs and will help you find the vehicle you want.
Amazing experience!
Highly recommended!
We were pleased with the service and the professionalism received during the entire purchasing process.
Maurice was excellent and very knowledgeable about the product. He did a fantastic job walking me through and explaining all the features that come with the car during the delivery.
Narong, on the other hand, makes us feel at ease during the financial arrangement. He did an excellent job explaining and making sure all our questions were answered in a satisfactory manner.
Last but not least, thanks to Robin and staff, at Barrhaven Honda, for their involvement in making our purchase such a positive experience.
We recommend checking them out if you are looking to spend your hard-earned cash for a new or used vehicle! We love our new Accord!
I had a great experience dealing with the service staff as well as the shuttle driver. They went above and beyond to ensure that I was a happy customer. I would definitely recommend Barrhaven Honda based on the customer service experience, as well as the great quality cars! I will forever be part of the Honda family! Thank you for fixing my vehicle within the same day, and going above and beyond to ensure I had a great experience with you!
PS. Always go for the extended warranty! Honda Roadside Assistance was great! Felt very well taken care of!
I had a very fantastic experience getting my car from Barrhaven Honda. Linda attended to me and she made it a breeze. Her genuine honesty and patience is highly commendable. Narong was amazing and very upfront with the financial management. Everyone at Barrhaven Honda is so easy to talk to and very friendly too. My questions even the silliest where answered with clarity and they were very patient with me. They were recommended to me and I am doing same too
I purchased a new vehicle from Richard who was extremely helpful. During my very long and exhaustive search I visited many dealerships and dealt with a lot of sales people, Richard was by far the most straightforward, accommodating and pleasant person I dealt with. He listened to what I wanted and went above and beyond to find a solution for me. Thanks!!
I was impressed with their customer service! I didn't feel I was being forced by a difficult salesperson who wants a transactional relationship and is only interested in selling a car. It felt he wanted a more longer term friendship. This was surprising at a car dealership. I say this with some experience.
We went to Barrhaven Honda looking for a new vehicle. We were helped by Connor, who we really liked! He was very helpful, and was able to make recommendations based on our needs for a new vehicle. We ended up finding a better deal elsewhere, so did not purchase there, but still wanted to share that we had a positive experience with the sales staff! If you go there, we’d recommend asking for Connor!
I had a service to my car done there twice (yesterday was my second time) and I wanna say that it was the best experience. Very nice customer service, client oriented, fast and professional. Will definitely be back!
Great guys with lots of help and very client oriented. Very professional and supportive! I love this place and will recommend for all my friends!
Special huge thank you for Linda, she is very professional, calm and supportive person!
Got my first car from here. Shout out to Richard, who was a great salesman and was extremely helpful. Was always there to answer any questions I had, even on his days off. Helped me in securing a good deal. Great experience overall!
I couldn’t have asked for a better salesperson. Connor was the greatest. Going to buy a car can be a little intimidating for some, or you might feel that you’re being cheated. This was by far not the case. I had a great time with Connor. He’s honest, easy to talk to and treats you with a great deal of respect. To anyone who reads this, go to Connor at Barrhaven Honda. I promise you you won’t regret it.
A+ in customer service! Just got my first ever car from here and had a lovely experience. We were also fortunate to have Richard help us out with our car needs - he provided exceptional and professional customer service from our first test drive all the way to the delivery of our car. He was also very helpful and accommodating to all of our car needs and made it his mission to get us the best deal possible. Would highly recommend this location for your next car purchase!
Just bought a new 2020 Honda Pilot from Connor and it was an excellent experience! Connor was very professional and friendly. He was able to find answers to all our questions. He was patient and let us test drive the Pilot a few times to make sure it was right for our family. He was also able to find us the best deal possible. Thanks to Connor we have a fun new family vehicle to drive this winter.
I had a great time purchasing my new Civic with Richard Boal. Right from test drive, price negotiations and to delivery of car it was a smooth process. Never felt hurried or hassled throughout the process. The entire process took me about 2 months and have to say that Richard was a thorough professional all the times. Kudos to him for being so patient!!
I would definitely recommend him to friends and family in future.
Connor was AMAZING!. Great salesperson!! Very knowledgeable! I had such a great experience at Barrhaven Honda, no pressure and very easy. Thank you so much! I would recommend Barrhaven Honda!
Linda was AMAZING!!!! Extremely helpful and she knows her stuff!!! Narong was also very helpful with all the financial and licensing!!! We had a few bumps but this team made it happen for me and my family to have the new car we wanted!!!! I would recommend this location and team to anyone interested in buying a new car!!!! LOVE my 2019 Honda Touring ♥️♥️♥️
Linda U, you are phenomenal and have made our car leasing experience that much easier. Through out the whole process she truly is a professional, genuine, knowledgeable, very friendly and patient. Always had an answer too every single question we had and if she didnt know she would find out. Thank you for everything, the car selling business needs more people like you, personable and all around great person.
Linda was amazing. So knowledgeable! Great salesperson!! Made the process very easy!!! Loved the experience. Thank you so much! Can’t wait to come back for another car!!
Linda, and the team at Barrhaven Honda were great and easy to work with. During my several weeks of car shopping, I visited more than a handful of Honda (and competitor) dealerships, and this one was by far the most helpful and pleasant to deal with. Linda was knowledgable, honest, and did not make me feel pressured (which can often occur in these situations) during my experience. She was easy to communicate with, was prompt, and ensured that I was happy with my experience and my vehicle. Highly recommend!
Outstanding service! We called for product update and were offered to come in next day. Carla, Josh are people we interacted with and they took great care of us. Our car was ready for pick up few hours later. Professional, courteous carrying! Thank you !
Just wanted to take the take to say that I had a great experience with this dealership!
We had Connor as our sales rep and he took the time to find the best deal for us! Also Narong/ Elise in finance are wizards at getting approvals and great rates!! Really helped me out and would recommend these guys and this dealership to anyone!
10/10!!
My husband and i went in to Barrhaven Honda to test drive a Ridge Line and Honda Accord we were very impressed with them both. We had a great salesman named Richard who was very pleasant and knew all about the Honda vehicles, he made us feel at ease and was not pushy which we really appreciated, and ended purchasing the vehicle. Both my husband and i are in the financial field and we were very impressed with the sales and financial team. When it came down to the price there was no haggling over a few dollars we ended up paying a reasonable price that we felt comfortable with.
Thank you Richard for making our vehicle purchase a pleasant one.
Maria
Barrhaven Honda is a great dealership to buy a car from and the after-sale service is amazing. We have two Honda vehicles and have never had any issues or problems with this dealership. Recently, we purchased a 2019 Civic and we were extremely impressed by the salesman Richard Boal. He was remarkably honest, thorough and knowledgeable in the process and we would recommend him to anyone. Despite our many questions, Richard was patient with us and we felt he was sincerely working in our best interest.
Difficult to get in for service and don’t do express service like other Honda dealers we’ve seen in the past.
But the biggest issue is follow through. We had an a/c problem (intermittently working) and a dashboard light was on. They charged two diagnostics (hundreds of $ each). The dashboard light was for a $50 part, fine but the bigger issue was the ac.
They weren’t able to fix it because it wouldn’t fail (it was a cool day, only fails on warm days) so they said come back within two weeks when it fails and we’ll take a look right away at no charge. They are only open 8-5 so this was challenging but I did manage to get in the next week and the same person was working and told me they wouldn’t be able to look at it for 2 hours and would need the car for a few hours. So now the choice was lose the car for a whole day or come back another time.
In the end we still have the problem we’ve paid them $300 not to fix and wasted countless hours without a vehicle. What’s really frustrating is the lack of follow through. We were told they’d look at it right away and they didn’t make good on that.
Now we’re considering selling the vehicle and moving away from Honda all together.
I went in looking to trade in my van for an odyssey. From the very first minute I was greeted with smiles and was directed to a salesman named Kris. He was amazing to deal with, not pushy at all. Everything went so smooth and I love my new Odyssey! Thanks to Kris and Elise.. you guys are the best! Would 100% recommend
I had a great experience during my last visit to Barrhaven Honda. I went in for an end-of-lease and received excellent service by the financial service manager Narong.
He was professional and knew what he was doing. He also understood the need of his customers. The appointments were simple and fast, and got everything taken care of. Most importantly, the advice from him was well tailored to my situation. I appreciated his going above and beyond.
Looking forward to my next visit.
The service at this location is awesome. Linda exhibited great depth of knowledge in her work and she makes her clients feel involved. She is the kind of customer service/sales representative every organization would like to have. Management is awesome and the work atmosphere is welcoming as well. I would choose this location anytime. Continue the good work guys!!!
Simply put ......amazing service department. This dealership is fantastic. Never been treated so well and with such respect by the whole service department team. Friendly, courteous and very fair pricing. My car was fixed properly, the price was exactly what they quoted and I got a car wash for free which is obviously a nice touch. They always treat me right every time I go in for service partly because I think my approach is also nice and friendly. These days people need to realize that customer service works both ways . They are not robots.
Thank you so much for all your help.
What a great car service experience.
They do not try to pressure up sell you on extra services. They let you know what is necessary now and what can wait and let you decide. In some cases it is even cheaper than most other garages I've been to.They even took me into the garage and showed me my car up on the hoist and what the issues were. How great is that. They have nothing to hide.
Very honest and very courteous staff. Thomas was great. Josh the other service adviser (I believe that is his name) is also wonderful and polite and took care of us when Tom was busy with another customer. Seems like they have a great team. Thank you both so much . They even rinsed off my car after the service was done. I have never been treated like this before at any other garage.
In about a year from now I will need to replace my car. I now know where to go for my next purchase.
Thank you again Barrhaven Honda. I will definitely be back.
So impressed! Got some AC repairs and service done here and was very happy. The people working at the garage desk were really helpful, patient, and honest. The service was done quickly and was effective. The complimentary car wash was well appreciated. Although I did not use it, they have a free shuttle that will take you anywhere within a 15 minute drive. Will be coming back to this dealership for service for now on :)
Had a wonderful experience working with Richard. He was very informative. Answered all of our questions no matter how stupid and helped us get into a wonderful vehicle that suited our budget and needs. Recommend him 110%.
Linda, our sales representative, was great. Her patience was second to none. She was very helpful overall and paid attention to our needs. The dealership itself is very new and spacious. We were given the chance to test drive different vehicles and chose a CRV.
I recommend her and Barrhaven Honda if you’re looking for a car.
I stopped by at the dealership over the weekend to test drive a CRV and ended up booking it same day! Thanks to Alicia for making the purchase very enjoyable. I was bit cautious initially, but Alicia was quite helpful with explaining me different options and she made the purchase quite stress free. Thanks Alicia and Barrhaven Honda for the awesome experience!
One of the best car dealership experiences I've ever had!!! I am a new buyer shopping around and I was very intimidated by the whole ordeal. The staff made me feel so welcomed, Alicia was awesome! She answered all my questions and put a smile on my face. Would recommend to anyone, looking for great service and honest community connection :) Thank you
Stopped by on the weekend looking for some questions to be answered and Alicia was just incredible. She answered every question without trying to persuade me into anything I wasn't interested in. We found a couple of possibilities for my next vehicle and I will absolutely be back soon to see her! Great service all around, congrats Barrhaven Honda
This was, hands down, THE BEST customer service & sales experience which my family & I have ever received!!! The salesman (Connor MacDonald) was extremely kind, generous, informative, hard-working, knowledgeable & patient, to say the very least. We had an endless stream of questions about the vehicle which we wanted to purchase, but he answered all of our questions in a crystal-clear manner. And in spite of the fact that it took us quite a while to make decisions in regards to the vehicle, he was very understanding & considerate during all of his meetings with us. As a matter of fact, during one meeting with him, we even ended up taking his shift overtime by accident, but he did not mind it at all. We were taken aback by his patience, courtesy & generosity. From all of our meetings with him to our purchase of the vehicle, it was a very pleasant & wonderful experience from the beginning to end!!! In our opinion, Connor MacDonald deserves a promotion AT THE VERY LEAST. He went the extra mile & I personally have never seen anyone else go above & beyond for their customers the way that he did. Furthermore, we would definitely come back to this location in the future & we will surely recommend other potential car buyers to visit this location too.
I bought a Honda SUV from Barrhaven Honda and it was a wonderful experience. We dealt with Linda, who is a very thorough sales professional. An extremely remarkable thing about her is that she partnered with us in the buying process by understanding our requirements first; and suggested the vehicle which truly matched our needs. She took time to explain us really well about the features of the car and was very patient throughout. We had multiple interactions with her over consecutive days; and she provided us resolution to all our queries diligently and promptly. Narong, Finance Manager was very professional too. While we had done slight research on the car options, however, I feel our final buying decision got firmed up essentially due to Linda’s solution-oriented approach and her responsiveness. I am really glad that we had a very pleasant and professional experience with Honda and especially Linda.
Thank you Linda for your efforts and support. We are highly contented the way you handled everything. Thank you very much.
I had THE best experience at Barrhaven Honda!
Linda made car shopping stress free. She was very personable, had great customer service and wanted me to find a car I loved and for the price I wanted. She had no hidden agenda with her sales approach. I trust her and loved my experience so much that I will recommend her to my family and friends. My girlfriend plans to buy from her one day in the future. I'm so glad I decided to go with a Honda and even more grateful for the awesome experience with Linda. The dealership overall is very nice. It's clean, everyone is friendly, they offer free coffee and comfortable areas to sit. It was unlike other experiences in neighbouring dealerships. Thanks Linda and the Barrhaven Honda team!
Exceptional service both at the service department and the sales department. I took my car there for an oil change and was impressed with the quality of care and the complimentary wash that was offered. Connor was also great at the sales department. Overall, this dealership is designed differently and introduces a new standard of automotive care! Well done guys and keep up the great work!!
Mom and I went to check out and test drove the HR-V with Connor. Overall great experience. Lists the features very accurately as I have some knowledge about the HR-V already. Even shows us the list of why we should lease instead of finance. Would recommend Connor if you are looking for a salesman. And recommend this Honda dealer if you live in Barrhaven.
Overall, an excellent and very satisfying experience dealing with everyone from Barrhaven Honda. We went into the dealership with no expectations at all, so we are grateful to find such great individuals who put their customers first. Very responsive staff, they managed to delivered our car in just a few days. We had no problem with getting the information and coordinating the release of the vehicle. Such a great experience!
Our sales representative Richard B. made sure that we had the chance to look at the vehicles in details - he also helped us compare the trim levels. He was very informative and easy to work with especially during the test run! He made us feel very comfortable and explained everything to us and how we can benefit from all the safety features.
We also want to take this time to thank Narong T. for guiding us along the way from looking into various options and getting the most suitable car. He did a tremendous job processing our request in such a short period of time with no issues at all. We didn't even have to ask him for help, he kept us well informed throughout the process (very transparent). We recognize your effort in keeping customers satisfied, so thank you very much for taking care of us!
This dealership is by far one of the best if not the best dealership we've ever dealt with! We are 100% recommending Barrhaven Honda for any individuals looking for a great service, environment, and well informed staff!
Bought a new vehicle here about a week ago. Chris L was our sales guy. He went way above and beyond to help us with our purchase. He’s also a pleasant guy to deal with. Low key, no pressure. What impressed me most was his honesty. Clearly the dealership exists to make money. I’m good with that. Chris explained the dealership’s perspective without sugarcoating things. I like that.
The dealership itself is new, very clean. Everyone we spoke with had the same no pressure attitude. Being a newer dealership, they seemed to be a bit hungrier for my business.
I haven’t used their service area yet, so I can’t comment on that.
A very positive experience from first contact with Maurice Davina until car was delivered. Very knowledge full about model specifics and able to respond to all inquiries. Quick response to calls and messages. Customer service a definitely a priority for Maurice and Barrhaven Honda. Looking forward to the same with the service department. They have already shown their expertise by satisfying my husbands concerns about the 2019 technologies that equip our new car.
After dealing with issues at another Honda dealership, I went to Barrhaven to try again. I was immediately met by Connor who was absolutely amazing. He made me feel very comfortable and knowledgeable about the decision I was making. I ended up walking out with a new Honda Civic at an amazing price. He was absolutely awesome. I would highly recommend dealing with him.
In my experience, car buying can be daunting and high pressure. I dealt Linda at Barrhaven Honda, and she has changed that. For once I felt like the salesperson was working for me and not the dealership. Linda spent many hours fighting to get me exactly what I was looking for. She was upfront about everything and she got me a great deal. I have already sent a family member to Linda because of how great the experience was!
From the time we walked in until the time we walked out, our experience was amazing. I would highly recommend Barrhaven Honda to anyone needing a new vehicle. Richard provided a 10/10 customer experience, find him when you go in looking for next great buying experience. We’ll be back to see him when it’s time to upgrade our other vehicle.
Wonderful dealership with great staff. Linda was the best salesperson I’ve ever had the pleasure to work with: 10 out of 10! And financial services manager Narong was knowledgeable, friendly and very helpful. The building is clean and well laid out, and the “delivery room” for new cars is a great concept. I couldn’t be happier with the experience.
We just bought our new 2019 CR-V at Barrhaven Honda and it was a really great experience working with Linda. She is very knowledgeable, personable and patient. She was super helpful throughout the entire process and actually made purchasing a vehicle a very pleasant experience. We would definitely work with her again and if you’re looking to buy a Honda, we highly recommend you look her up.
Narong the finance guy made the final steps pleasant and with no pressure. In the past we have dealt with the finance people elsewhere where they are very pushy and try to squeeze every last dollar out of you. This definitely wasn’t the case. He suggested we look at things like undercoating and warranty but it was a brief suggestion with zero pressure.
Overall, this buying experience easily earned a 5 star rating. Great job Linda!
Excellent experience dealing with Linda after having read several other positive reviews about her. Low pressure, very calm demeanour; she made sure all my questions were answered and all the numbers were explained. Great communication as well. Would highly recommend her. Also really appreciated Robert as the finance/insurance guy. He explained everything to my satisfaction and again, no pressure.