Purchased two SRVs in 2020 from Westgate . One was 2017 and the other 2018 model. The first one got destroyed in intersection accident. We got another one (2018) CRV after.
The salesman was Steve Khawaja. Very helpful, familiar with all Honda makes. I had many questions about the cars details ..
Did not get annoyed by my numerous visits after our first Honda CRV was totaled, , (writen of) and found us suitable replacement . I do not hesitate to send my friends to buy their Honda at Westgate dealership .
Excellent customer service! They were SO helpful. Went over and beyond to help us out. Nothing but great things to say about this place. Huge difference from other servicing places such as Canadian Tire. We will most definitely be bringing our Honda back into Westgate Honda when we need another servicing. Thank you again for not underestimating the value in making your customer happy. We will be spreading the word about this gem of a place!
I have been a Honda customer for the last 30 years. Living in the west end of London makes it convenient dealing with Westgate Honda.. I always got the best of service and I am very much appreciated by the staff (especially Kirk greeting me with a friendly hug) returning every your for maintenance service. The courtesy service of giving a ride home and pick up is very helpful. More power to this wonderful dealership.
As usual an excellent service of my dear old 2002 Honda Accord which is still in great shape! Very friendly service staff ...always helpful and they identified a problem that needed fixing. Well done guys ...and gal!!
I bought my car from moustapha at Westgate Honda, best deal ever and exceptional customer service. Took care of all my concerns and will always recommend
Decent place to buy a car but terrible place to service said vehicle. Was not informed of a certain fix they did (I found it on the bill after), had to take it back again after main problem was “fixed”, and total price kept increasing. Was sadly also very unimpressed with customer service’s “response” to follow up (“yeah we should have gotten your consent before fixing that, I’ll remind them”).
Great customer care today from the service department. They fixed my problem promptly and with a smile, I could tell - even though we were all wearing masks! I talked to Ben this morning as I had to adjust my appointment time, he was very helpful and friendly. I’m super happy with the outcome.
My wife went in for an oil change and was told she needed a brake job done. Brakes were done oil change was not. Called back to say we needed to book another appointment as oil change wasn't done. Long story short she was called a liar "if we booked you for an oil change it was done". My wife asked him to check the records and he refused.
She asked for a discount for the inconvenience (and probably because she felt insulted). She was asked to book the oil change without knowing the discount price. She asked what the discount was before she booked. After laughing at her he said $10 bucks off was the offer and she told him to forget it.
This type of customer service us all to popular everywhere and I feel the only way to correct this is to make others aware of these unacceptable service practices.
It was great experience buying the car from honda. Our salesperson Omar was very helpful and ready to answer all our questions anytime
Eric was an absolute pleasure to work with. We closed the deal in one day, despite COVID19 restrictions, and picked the up the car in perfect condition. I had never been a Honda customer before - but I highly recommend Westgate Honda. Please ask for Eric!
Karen Allen (Mierkalns)
Robert Wood is really the best salesperson of all time. He is really great to work with, honest and patient, a real pleasure to by a car from
I had a good experience in this location.I bought a Honda Civic 2020 touring edition.Moustapha was the person who helped to get this car.His customer service was excellent and he was friendly.I got the car delivered too fast than i thought.Overall it was a good experience.Thanks Westgate Honda for my new car.I would really recommend this place.
Kevin and the people at Westgate were so helpful and lovely to deal with. I give them the highest rating for sure. Thank you.
I've had the wonderful opportunity of owning 3 vans from Westgate Honda. I've gotten to know many of the employees over the years and I've always been happy with the service. There are no perfect vehicles in this world and thus I measure the local dealership on their ability to fix the problems, and the few problems that I have had with my vans, Westgate has always solved the problems well.
I was extremely satisfied with the service I received from Westgate Honda when my vehicle had some settings issues. The staff were very friendly and solved my problem free of charge.
I would just like to say that I was extremely satisfied with the service I received in having my summer tires installed and an oil change done. It exceeded all my expectations.
The professionalism of the staff was truly extraordinary. I do sincerely hope that the compensation and working environment is more than commensurate ! They deserve it.
Purchased a Honda Civic last week from Westgate Honda and couldn't be happier with the experience! I dealt with Omar, who made the process of purchasing a vehicle extremely easy and stress free. He was there to answer any questions I had, and went above and beyond to show that he had my best interest in mind. I would highly recommend this dealership!
I purchased my 2019 Honda Civic EX from Westgate Honda back in September. This was the first car that I purchased brand new, and I was nervous, because I have never leased a car before and I was probably not the easiest customer to deal with because I had so many questions. I would personally like to thank Omar for helping me with my purchase. Omar took the time to explain all the details for leasing a vehicle. Omar also managed to get the best deal possible for me. Omar also took time on his days off to meet me at Westgate to go over questions and still following up till this day on how my vehicle is running. I would like to also thank Westgate Honda, its great to see an organization that supports long term growth and that it is reflected in the support and care I have received from Omar. I will definitely be coming here again for my next purchase.
My favourite dealership. Greg helped me out today to learn more about the Civic I've been looking into, he clearly explained all my questions and concerns. I honestly haven't experienced a more kind, honest, and sensible sales person. I couldn't be happier with my experience here. Highly recommended.
I went to the dealer cause the winchild fluid was leaking. I was told that it has a bottle fluid was broken. I agreed to fix it. I paid for it. The next day it was leaking again it was something else. No labor was charged but the part was. The customer service is amazing but fixing problems not that much.
This is without question the worst experience we have ever dealt with an auto service department. They charged us to "reassess" a known issue that they had previously seen and documented on their file. They also attempted to deny our valid comprehensive warranty. They were also extremely patronizing to my partner when attempting to justify the charges.
We would strongly suggest considering other service departments before bringing your vehicle here.
I bought my Brand new Honda Civic from Westgate Honda, it was a very good and easy experience. I dealt with Omar who was very friendly and made me feel like he cared and had my interest top of mind. Ive had bad experiences in the past at car dealerships but Westgate Honda has changed my mind about dealerships, from the sales person to the service department. I would and will definitely recommend dealing with Omar and Westgate Honda to my friends and family.
Joe a sales person there was very helpful and patient to help us test driver almost all the automobiles Honda has to offer to ensure we got what we were looking for.
Wow! Great service with a smile and no attitude. I am new to London and happy to have found somewhere I can trust for service. Super fast, bills come in sl below what was quoted and a freshly washed car without having to ask - great stuff!
Service department performed more extensive service than requested without providing explanation prior to doing so. When pressed after the fact, I was given the run around and it was clear that the service manager has provided the same response to others before, it sounded nearly scripted. It was clear that they didn't care to get my future business. Very disappointed with how I was treated, I'll go elsewhere to have service completed on my Honda.
I have been dealing with them for almost 6 years. From buying a car to taking care of services, they have been very good.
The staff is very professional, courteous, knowledgeable and easy to talk to.
I'd highly recommend them to anybody who's looking for a Honda.
Thanks for the great service guys!
20 years of outstanding service. We bought our first Civic from Westgate in 2000 and have since owned two other vehicles from Westgate. We have always serviced our cars here because of the professional work and kind customer care that Demetre and his crew provide. Thanks Westgate Honda Service Department for your incredible service.
I have always had nothing but the best service from westgate! The service desk is so helpful and polite. Love Honda!
I had terrible service at this dealership. I won't get into specifics, but it was a complete terrible experience I had. They were very pushy to try and close the deal and happy my deal didn't go through. I will take my business elsewhere, where they will be more respectful and handle the situation better.
Greg was great to work with. His communication throughout the process was fantastic. He is knowledgeable and willing to help, but does not make you feel pressured at all. Greg is sincere and went above and beyond to ensure my satisfaction. I highly recommend purchasing a Honda from Greg!
Very professional and quick service. Very nice customer waiting area. Short notice service required and were able to accommodate us very quickly.
I had gone in to have the breaks checked as it was making noises and since I was directed a few months from a previous tech, I took the car in for follow up. This is covered under warranty and I also called in advance to confirm. However, when I got there, the tech was more concerned with charging me than actually looking at the vehicle. He argued with me saying "what if" scenerios and trying to get me to sign the paperwork for the labour when in fact the car is under warranty!!
I had also called about and informed him in person that the car seems to be swerving to one side, but wanted to make sure if it's an alignment issue or something else - since I'm no expert - he wanted to charge me 160$ for that. I don't even know if that's the issue, and his colleague even told him that it should be checked and if under warranty they can fix it. I asked if they can check that so I know. His response was if I'm not willing to sign to agree to pay prior to having the car inspected, he took the pen and crossed it off entirely off from the list of issues to be looked into. This tech was just trying to charge me for anything and everything possible even if the car is under warranty - maybe because I came in alone as a single female, he thought he can pull a fast one.
But I will say this, I will never go back. I bought my Honda there and will never buy a single car from that dealership again.
Excellent experience!
I live in Ottawa and I called “Anthony” to buy a used 2017 Honda Civic Touring over the phone. The whole process was fantastic, simple and Anthony made it super easy. I was able to pick it up three days after the sale. The car is in great condition and was detailed perfectly (looked brand new at pick-up). Well worth the drive as the Ottawa market is bit overpriced.
Highly recommend!
Went in to look at a used Civic. Joel was excellent and extremely personable. No pressure put on the customer to buy, nor did he try to get me to look at other models or to buy new and finance. The whole experience was a pleasure and I would recommend Westgate to anyone looking for a Honda.
Brought in for an estimate and the repair is not worth doing due to the age of the vehicle so I declined the service. On the invoice it was noted that there is a large power steering fluid leak and low coolant. For the coolant it indicated 'declined service' which I did not. By all means top it up, but I guess because I wasn't going for the huge repair they put it down as 'declined service'.
There was also no estimate, or diagnosis, for the power steering fluid leak. I called back and the service desk tried to provide more info, but there was none to be found. I can only assume they want another $58 to provide an estimate on that. No idea where the leak is, what would have to be replaced, or the cost. Not terribly helpful. Disappointed.
Amazing service and customer focused. One of the best dealerships in Ontario by far. Everyone treats you like family here and it's well worth it.
Chris Oliver was great. He was able to get me in right away and didn't hesitate to let them do some extra work without requiring me to come back for another appointment . He also gave me a loaner car so I wouldn’t be late for an appointment. Great service as always.
Not the warmest service you'll get here. It's a busy location with a tiny and dated display room. I've tried to visit a few times just because it's close to home and would like to consider Honda for my next vehicle. In those times, the sales staff were sometimes ignorant, sometimes dismissive. I'm surprised I didn't leave with a business card in hand or a name from three visits. Very interesting sales technic?
Extended Warranty is a scam. $2,000 and it doesn't even cover things like a prematurely exploded Shock. 2017 Civic with an exploded shock? Yeah, sounds like it should be covered- but isn't. Dealership recommended I re-read the extended warranty coverage -- THAT is the kind of response you might expect with a Westgate Honda Honda. If you're wondering, a prematurely exploded shock (ONE) would cost you $350 plus tax. They didn't even recommend replacing them both (which is best practice). Unhappy? Yeah. Disappointed? Even moreso.
Always great customer service - sales and repairs. They go out of their way to do their best for customers. Tim the salesman has been classy and helpful each time I purchased a car with him - didnt get the sense he was being greasy with us. Service department is quick, professional. When my new civic had a couple issues after a week of driving they quickly got me in and made things right, getting me into a loner car immediately. They were visibly embarrassed by the repairs needed and apologetic - Tim made sure things got done for us. Will always go back just based on their customer service.
I went in early to have an airbag recall fixed. The place has been renovated and looks great. They we quick to get my car completed and even went above and beyond checking my air pressure in my tires and washing my car. Couldn't ask for a better experience
I have bought 2 Honda"s from them since 2016-2019. Excellent sales dept with a great sales manager and a long time loyal Honda salesman was selected for me. They may not be a big box dealership, but who wants that in a city like London with so many others going that way ? Great traditional customer service and old school honesty. The best place to buy your car. No high pressure and very knowledgeable. Lovely people that earn your business. Shop them first and then the others if you wish. You will go back there for sure after you see the difference in attitude and agendas.
Completed my lease return quickly and efficiently. Even though there was a minor mix up in regards to the appointment, they got me going in 15-20 min...extremely friendly and easy to deal with.
I bought a brand new Honda Civic from these guys. After the first week owning the vehicle I had the wish to cancel the warranty as I though that it would not be financially wise for me at the moment. they gave me a hard time when I was trying to cancel the plan, but at the end of the day everything worked fine. The staff worked efficiently through all the process, and I ended up happy with my new wheels.
In my opinion, It is all about customer service! it is not difficult to put an extra effort/time to make the best service for the customer.
Purchased my CRV here in 2014 and have been coming back for service ever since. Very friendly, professional staff. Dealt with Jason many times and he's great. They even changed a headlight bulb for me in the parking lot one night for free.
After owning 3 excellent Honda vehicles (a Civic, Odyssey and a CRV), I had a vehicle breakdown (Saturday March 23, London, Ontario). This was the very first occasion I needed to use Roadside Assistance program. Their staff were professional, helpful and caring. There is no doubt that I will be purchasing another Honda vehicle again. Thank-you ! Kevin and the rest of the Service Staff at Westgate Honda were outstanding in arranging a temporary rental while my vehicle was being repaired. Would highly recommend !
On Saturday, I dropped by Honda service for slightly deflated tire. They took a look without an appointment and said it’s minor pressure lost, they are not too concern, and inflated the tire.
On Monday morning I got a completely flat tire.
CAA guy found a nail by just touching around the tire.. I do appreciate that they did take a look without any appointment but very disappointed with Result..
Staff was great. Non pushy, and took the time to show all the details of the car. Willing to work out a deal. Great place to get good customer service.
I have been a loyal customer for several decades.
The Honda Service team is efficient, upbeat, courteous, friendly, and competent.
What else can you ask for? A reliable Honda car so you don't need much service anyway.
Great Combination !
Highly recommend Westgate for excellent Sales and Service...best in the city of London !
country ? North America ? world ?
J2
Thanks guys for the 5 star experience. Sales staff were extremely knowledgeable (thanks Rob!), manager was great, and car is wonderful! The overal experience was hassle-free and I never had the feeling of being pressured into the deal. These guys are the place to go for a Honda. The dealership may not be as flashy and modern as London Honda, but their passion for great cars, their customers and quality of service make up for that tenfold.
"NO EXCUSES" ~ Westgate Honda DELIVERS!
I've been a Westgate Honda customer for over 7 years. Purchasing my first Accord in 2008 to my current 2014 Accord, I have recommended Westgate Honda (earning my trust), to many family and friends who in turn purchased their vehicles and has had great sales and after sales service.
I have been told I have high standards in my professional career and Westgate has met my standards continually.
From the sales dept (Jesse), to Finance (Ken), to Service (Demtrie, Kurt and their team - front and back, to Parts, to the shuttle service (Claire), your embraced with a "sincere" no excuse - no non sense approach to find solutions to correct the problem. Your were treated with their family values.
My 2014 Accord had minor issues (as all cars do) that needed addressing- these issues were dealt with from the TEAM. The above noted people and their team members TOOK CHARGE ~ no passing the buck! They had an ACTION PLAN to resolve SUCCESSFULLY my concerns.
Thank you again Team Westgate- Underlining TEAM!
Best regards
Rob Hamilton
I bought my Honda Civic from Westgate and it was a wonderful experience! Anya was my sales rep and she was professional and knowledgeable. She helped me obtain my dream car! And 2 months later she is still helping me out with questions. Buying a car there has been such an amazing experience.
My boyfriend and I visited this dealership a month or so before the New Year, and I still feel as though my boyfriend made the smartest and most logical choice by purchasing a honda vehicle. Since the day we drove off your lot, we have been absolutely pleased with everything and have no doubts in our mind that when and if we need to purchase a new vehicle, we will definitely return to this dealership. Not only are we pleased with the vehicle, but Alexander spent at least one hour on us, if not more, helping us select the perfect vehicle for us and our needs. We were at the other honda dealership in town before coming to this one and because of the salesman, Alexander, we just felt comfortable purchasing from someone who knew exactly what they're talking about. Customer service is key to running a successful business and for a young man such as Alexander, he definitely represented Honda in a professional and respectful manor. Unfortunately, I know almost nothing about vehicles and he made me leave feeling more knowledgable in an exciting way. Please let Alexander know (and the rest of the team that helped) that we appreciate the time and energy he spent on us trying to find our dream vehicle and we will definitely be returning customers. (Ps. Good luck with the career start, Alexander)
I have been a Honda owner for several years and have been a customer of Westgate Honda for a while now. My experience has always been exceptional, from the service department to the sales staff. So when it came time to trade in my vehicle I went to see Gerald Baresich in the sales department. Gerald showed me several different vehicles and when I decided which one would best suit me, we began the process. Purchasing a vehicle is a major investment, and I must say that it was a thoroughly pleasant experience, not once did I feel pressured. Gerald explained everything in detail and answered all of my questions. He and Steve Jones made the entire purchasing process enjoyable and easy, not to mention giving me a great deal. When it comes time to buy another vehicle the first place I will head to will be Westgate Honda in London. The entire staff is friendly, knowledgeable and professional. I highly recommend them and Westgate Honda. You will drive away happy. I know I did!