Dan was great. Held a car for me even though I was coming from Ottawa. Sent me detailed pictures and followed up promptly. When he found out they had inadvertently listed the car on an auction site, he promptly took care of the problem. Great service!
Ryan Scott was a pleasure to deal with In these difficult times he was upfront and honest about the delay in delivery of my new vehicle. It was well worth the wait. The staff at Cornwall Honda are bang on
Worst place in the world… I had to get a reparation and they replace the wrong pieces. I had to go to another Honda to get the correct piece! I had 2 interruptions of driving on the highway because of their incapacities. I could have died! The worst is that they let me wait a full 24h in this city and laugh at me because they wasn’t able to get me the piece in time. The Honda’s employees inside didn’t wear their mask and a worker tried to sell me another car… such a disappointment. I wish everyone to never visit this place.
Great service. Highly recommend! Ask for Ryan - he will take great care of you!!
Excellent attention to customer satisfaction, you really feel like you are a valued resource!
Always excellent service from the sales department! They always go above and beyond to meet my needs. That Paul guy in service is truly an absolute gem! ;)
Service personnel were polite - the work was done in less time than expected - great service
Went for starter battery. Was impressed it was only 10$ tax in. 👏
We took out son to Cornwall Honda to buy his first car! What an amazing experience from start to finish!! Matt who took care of the sales process was so patient, explained every detail, and gave us such peace of mind that this was the right decision. The car was exceptional, the dealership and staff went way above and beyond anything I’ve ever seen, and I’ve bought a lot of cars!! We are now Cornwall Honda customers for life!! Thank you Matt, Bill and the whole team!!
great staff and have had my Ridgelines Gen 1 and Gen 2 serviced for the last 14 years
Great service, loved my experience. Friendly and very helpful staff!
Poor service. Rude staff. Dangerous drivers. Wanted to file a complaint but decided not to as staff was laughing and not taking it seriously. Utterly disappointed especially in Staff memeber Dan and the management there.
I am very disappointed with my car purchase. I bought a 2016 Honda HRV. It was my first car purchase and I bought it from Ryan.
I trusted him and did not even do a test drive. I paid the deposit and said after 3 weeks will pay full amount. Wanted an auto starter installed, but on delivery day Ryan said he will do it next week (he had 3 weeks and supposed to be installed on delivery day)!
On website it was written, auto headlight, tire pressure monitor and floor mat. But on delivery day I was shocked with not having these features also found a crack on front bumper. I spoke with him and with the manger and they only gave me floor mat.
After few months car was not starting. I had to tow it to Cornwall Honda and after 3 days they said remote starter was not installed properly that caused the issue.
Ryan said I will get free tire storage for 2 years but after tire swap he said it’s 2 season! The funny thing is, my wife and I wanted to talk to manager on our first day. Ryan said he is the manger and above him is the owner. Later we found out he is a sales person, not a manger!
We only had good experience with front staff and service person.
Last month had to boost the car couple of times and finally ended up changing battery.
This month engine light was flushing and had to take it for maintenance again.
I bought it little more than a year ago. With Covid, I did not drive the car that much but facing lots of issues!
I was very happy / satisfied with the sales person at the Cornwall Honda Dealership.
Overall good experience. The technician pointed out that the battery connections needed cleaning which I was appreciate of.
I never really liked the idea of having my cars serviced at dealerships but I've been having my Hondas serviced here for 4 years now since moving from Toronto and what keeps me a regular customer is the job Paul does at the service desk. He really knows his stuff and has a great memory and attention to detail whenever I bring my cars in. As long as Paul is around, I will continue to bring my Hondas here 👍👍
Good service, knowledgeable personnel. Great selection of used & certified pre-owned vehicles !
Great service and great staff.
Always a pleasant experience.
Thanks.
Really pleased with the service. Great team. Very personable. They went above and beyond.
Really pleased with the service. Great team. Very personable. They went above and beyond.
I had the pleasure to be served by Dan who took the time to give me all the information I needed in order to get my new set of wheel + tires.
Thank you for the patience and the professionalism
I looked at three different vehicles at Cornwall Honda and everytime I was met with exceptional service. I gave Matt a list of features that I wanted and from the first car to the last car I tried, he offered suggestions for the next based on what I liked and disliked about each. Would definitely recommend speaking with Matt if you're looking for a Honda.
Great detailing job, car runs smoothers now after they put my winter tires on, good customer service and they got the job done on time 😊👍
So happy with Ryan Scott and the Cornwall Honda team who helped me purchase a 2020 Honda Civic. Everything was processed quickly, they arranged their schedules to fit my availability (as I was coming from out of town), worked within my budget and overall, the purchase process was so easy! I highly recommend! They're awesome.
I worked with Matt in sales and couldn't have had a better experience. Very friendly and professional service. He even went as far as delivering the car to me several hours away. Thanks Matt!
Amazing service... Couldnt ask for better, they are helpful, kind and respectful😊😊
Unfortunately, I had a very negative experience with Cornwall Honda.
I had arranged my test drive via e-mail ahead of time, and was assured that there would be someone there to take care of me. I was dismayed when I arrived and no one was expecting me, and also disappointed to see no one was wearing a mask. I was asked if I was “Mike’s wife” by one salesperson (I am not), before another one chimed in that “Oh, I remember now, Ryan told me to expect a redhead.”
1. This is an incredibly unprofessional comment and I would place money on that salesperson not making a comment like that to me if I were a man.
2. I had never met any of the salespeople in person, so I don’t even know how any of them would know what I look like.
After walking through the parking lot trying to find the model I wanted to test drive, I was given the keys and on my way. No one bothered to explain any features to me, open the trunk to show me cargo space, etc. The car itself looked like it had been driven through a dust bowl, and was also dirty on the inside with gravel on the mats. This hardly inspires excitement when wishing to purchase a new car.
When I returned the vehicle, the salesperson again did not bother asking if I had any questions, or even seem to care that I was there.
Cornwall Honda must be doing very well in their sales to be able to treat potential clients like this. I could have been over the moon impressed with the vehicle, but I would not purchase from them after the degrading and dismissive way I was treated by the employees.
Thanks, great service.
I just spoke to a salesman this morning. Sad to say the person did not seem to have any effort to try to sell a car and like it took all his effort to talk on the phone. I will go buy elsewhere were they want to sell not make you feel like you are bothering them
Honest guys in the shop. I took a BMW in to get the air conditioning looked at. They did, and explained the issue, and gave me a recommendation on who would be better equipped to help me out. No BS, just a straight up explanation. Thanks everyone!
This is a great place to buy and service you’re Honda. Bill and his team are experienced, fair and ready to help. Ill be back!
Best part of Honda Cornwall is Paul at the service desk. He gives very good customer service.
I bought two Civics here and always had great service. Thanks to Skyler and the rest of the staff!
The service team is great. Very nice advisors and always a pleasant time taking my Honda in for service. I always leave my car there for the day because I know they can get busy and I understand that, plus I just steal the hubbies car for the day! Haha Thanks again!
Was good service from the (sales man), but the Manager was very RUDE! Made me feel uncomfortable and had a belittling additude, i felt they tried to hard to convince me to settle for something I was not interested in. Way to pushy i dont like how I was being spoken too, it was a bit aggressive/overwhelming. Will never go back to this dealership again.!
Always very helpful and supportive. Again today when I needed some brackets for my brake pads... Highly recommend!
We were travelling all the way from Toronto to Montreal and had to pull over in Cornwall because we heard something dragging under the car. We pulled over and confirmed something had come loose.
We have a 2016 Honda Fit so I went to the Honda Cornwall dealership. They closed at 6pm. It was 6:03pm. I thought we were screwed but it was worth a shot: I ran up and frantically waved to the employee inside.
The employee opened the door and I explained what happened and asked if he could take a look, even though they had just closed. I overheard the employee talking with the owner about how all the mechanics had gone home already.
Nonetheless they told us to go around the back and they opened the garage door for us. The employee and owner told us the shield plate was loose.
It took about 45 minutes of them fastening the shield plate on for us, that’s 6:45pm, well after they close on a Friday night. I am so so grateful to the owner (Bill?) and his employee for not only looking at our car but also fixing it after they closed.
I asked him how much for fixing it. He said "it’s just 4 or 5 screws." I said to him “But what about your labour? And the fact that you stayed late on a Friday night.” “Don’t worry about it” he said.
I am so so grateful that they helped us out, especially as we were on our way to our vacation in Montreal and we were *almost* there. And suddenly with the car trouble, we realized we might have to pay for an extra night at a hotel in the area, to deal with the car in the morning, which would have put a damper on our vacation.
Instead we have this story, thanks to the Honda dealership in Cornwall. Man, I wish this were my Honda dealership. Alas, I’m back in Toronto now :)
Great people go there treat you like family
The service was excellent.
The appointment was kept to
the minute , the car was fixed
and the cost was reasonable.
I have all reasons to be happy
with this visit.
Great thanks and see you again
Bought a used Impala from them in December of 2018. I lived far from the dealership but i was very interested in the car they had, they treated me like family and made the process very easy and efficient . In a matter of only 2 or 3 days the car was ready for delivery and when i was to pick up the car Ryan (who was my salesperson) picked me up from the train station. very friendly people there. would definitely buy from them again if they had a car i was interested in. 5 star dealership
Bought a used Impala from them in December of 2018. I lived far from the dealership but i was very interested in the car they had, they treated me like family and made the process very easy and efficient . In a matter of only 2 or 3 days the car was ready for delivery and when i was to pick up the car Ryan (who was my salesperson) picked me up from the train station. very friendly people there. would definitely buy from them again if they had a car i was interested in. 5 star dealership
Worst customer service i have ever witnessed, i called there to see what i can get for my mercedes that i bought 6 months ago, they have a nice truck that i lliked i was willing to trade my car for it they tryed to rip me off on the price that they where willing to give me on my car i payed 32 000$ for my mercedes cla 250 6 months ago they offered me between 13 and 15000$ seriously a honda civic cost more than that. And then he transfered me to his manager and his manager was rude and unprofessional. That place defenetly doesnt deserve my trust and my busness i im glad i didnt drive all the way there from ottawa.
Worst worst dealer
Ryan very friendly, truthful and answers all questions. Extremely clean and all staff have a smile
We have been customers since 2010 and have been very impressed by the extended care provided by our Sales Consultant, Ryan Scott. Long after our sales agreement was signed, Ryan has been just a phone call away and always willing to help. Whether seeking an answer to a question, or requesting assistance for a more complex situation - such as a paint warranty claim we recently completed - Ryan represents the Honda brand very well, providing honest and fair resolutions. Add to that the genuinely courteous staff at each visit, and Cornwall Honda stands out as a dealership worth investing in when making a vehicle purchase. Thank you for treating us as clients of Cornwall Honda and not just another customer.
I'm impressed how the dealership offers quality and has an answer for everything. It even offers storage for 2 years free. And it's a pretty smooth ride 'til you get the key to your new car.
Great place to buy a car
Excellent service, considerate staff, very positive experience
I have bought three vehicles from Cornwall Honda. They have an excellent sales team who are extremely knowledgeable and not at all pushy. Regardless of who you are dealing with, they are all helpful, friendly and willing to help.
The service department (the department in my opinion that counts the most) is nothing short of fantastic. We left our previous vehicle brand because their service was poor. To the contrary, Cornwall Honda's service department have been great to deal with and I have no reason fault them at all.
Love dealing with Cornwall Honda!
I got my Honda in Ottawa but always had it serviced in Cornwall, only it wasn't at Cornwall Honda. Something came up and i had to take it to Cornwall Honda and i have to say, in the wake of being so disappointed with so many companies on so many different levels, it's nice to finally find a company that honestly cares about its customers.
The expertise, the attention to detail, all the little things that make a good company great is what everyone should come to expect by going to Cornwall Honday. By far and away the very best service i have ever experienced at any dealership and service department.
I live in Limoges and will always bring my CRV to them. Wish i could give 10 stars!
I got my Honda in Ottawa but always had it serviced in Cornwall, only it wasn't at Cornwall Honda. Something came up and i had to take it to Cornwall Honda and i have to say, in the wake of being so disappointed with so many companies on so many different levels, it's nice to finally find a company that honestly cares about its customers.
The expertise, the attention to detail, all the little things that make a good company great is what everyone should come to expect by going to Cornwall Honday. By far and away the very best service i have ever experienced at any dealership and service department.
I live in Limoges and will always bring my CRV to them. Wish i could give 10 stars!