Had winter tires changed over in early April 2019 - returned home to take tires out and tailgate won't open - father-in-law who formerly worked for Honda Quality Improve. was able to open it to reveal a crack in the inside cover of tailgate and damage to latch motor. Barrie Honda wouldn't accept responsibility for the damage (had actually had a photo of inside tailgate working taken when loading tires in prior to the changeover) which I was eventually able to show a service advisor. Couldn't get another appointment for 3+ weeks to get it looked at and still had to pay to get it fixed although they damaged it. I had left messages for the Service Mgr. 'Dan' but he wouldn't return calls and refused to speak with me when I was there and he walked away while in the Service Area.
In October 2020, due to failure of the part replaced and tailgate not opening again, I left 3 messages over 3 weeks with Service but never got a call back. So I called Sales and they picked up on the 3rd ring which finally got me to Service only to be told I'd have to pay $129 plus tax for them to "diagnose" it in 3-4 weeks -for something I already know what is wrong - and then needed - to pay for more labour and parts. Instead -I went to Dalt's and it was looked at during an oil change at no extra cost and quoted for the total work (labour, parts, taxes) cheaper than what I'd pay back at Barrie. Service at Dalt's was great! We are 3 generations of Honda owners but will never return to Barrie Honda - will go back to Dalt's now.
Brought my van for timing belt replacement without any other concern, just required on the maintenance. Bring my van back home and noticed fluid where I parked the next morning on the driveway. I returned and they said it is from steering fluid hose and the worst thing they did not admit it is their fault even it resulted argument in their dealership. Be aware of their service dept.
Service Department:
I scheduled an appointment on October 16th to have my Pilot looked at for a wheel bearing issue. The earliest appointment was November 13th. Went into the dealer yesterday to have the car looked at, turns out one of the wheel bearings is bad and will need to be replaced. Apparently no stock on the part at Honda. Service Advisor indicated that they need to order the part, once the part was in they would schedule an appointment to get the work done. Yesterday, on my ride home from picking up my Pilot I received an email from Honda with a 'Scheduled Appointment' for December 16th. This is a delta of two months from the time I booked the initial appointment until the time I have to wait to have it repaired. . Unacceptable to have to wait this long to have any vehicle serviced. On top of this, I called Barrie Honda yesterday before close and left a voice mail with Service indicating my dissatisfaction with the turn around time. I also followed up with an email last night to the Service Manager. Its now almost 7 business hours past my Voicemail and email and I have not heard. This is a serious impact to Brand Recognition for Honda Canada and Barrie Honda.
Stopped in to price a new Ridgeline Touring. Was interested in trading my Toyota Highlander Took a drive with the Ridgeline and the air didn’t work. Was doing a check on the vehicle opened the trunk and a discarded auto part from an old car was in there. The auto rep asks you to sit at a large gathering area out in the open with the rest of the customers. Anyways s about 10 mins later he comes back with a quote for a trade in value. No discount off the MRSP. And basically low balled the value of the trade in by over $ 5,000. Needless to say visit was short. To conclude I’m enjoying my new Ridgeline purchased from another dealer who gave me a fair offer for the trade and a discount off the MRSP. Sorry guys you struck out on this one.
I just recently bought a new Honda Civic from Barrie Honda with the help of John Musicco and was more than pleased with his service! Not only did he make sure I got the best car for my needs, but he was personable, fast and very thorough. He made sure I was aware of all of the features my car had and took the time to answer any questions. Overall, he made the process so easy and a very happy and exciting one at that!
Purchased two new Honda CRV‘s from Barrie Honda. Our sales person Jared Maier was knowledgable and worked with us to get the best price and options to our satisfaction. No pressure just friendly service. We picked up our vehicles yesterday and Jared did his best to make the transaction as smooth as possible considering how much paperwork there was. This was our first experience with Honda and not only Jarret but everyone we worked with was fantastic. Not only does Honda have fantastic products they have a great staff as well.
S. Taylor
Terrible experience with this Honda dealership. They are very disorganized and have terrible communication. They blame the customers, and don't take responsibilities for their mistakes. I would stay away, there are better dealerships who actually value your money. We called to inquire about a car and made an appointment only to be told that it was sold after we arrived at the dealership. We made the appointment, and even called coming to the dealership to make sure they had it in stock so we don't waste our time. When we arrived, we were told that it was sold a week before our appointment was even made. We called before the appointment to inquire about the car, after the appointment, and before we left and they lied to us all the way through. When we got to the dealership, we were left waiting for 15 minutes and were only addressed by Luis because he was passing by. There was no one at the front. After speaking to Luis, he tried to blame us, and say that when we inquire about a car, we have to come the same day because it can get sold. Mind you, we made the appointment 2 days ago, and he told us the car was sold more than a week ago. Even if we came on the day we made the appointment, the car would've been sold. It was only then he realized that they made a mistake, and stopped blaming us. We didn't even get an apology.
Maybe next time, instead of misleading customers, double check your information before making customer drive an hour and waste gas and time to visit your dealership. Never again will I come back. Completely untrustworthy, and dishonest. I would've coughed it up as a simple mistake, but 3 phone calls to confirm only to find that it was sold a week ago is no mistake. They simply don't care, and will tell you anything to get you into their dealership or off the phone. Go elsewhere.
Edit: Seems like a generic response from the owner. We did email the GM when Honda emailed us saying " Sorry you missed your appointment". They honestly don't care. How insulting is it to get a generic response from an owner, and getting an automated message from Barrie Honda for "missing your your appointment" after everything that happened. It just shows how much they don't care. GM doesn't reply either. Basically avoid this dealership. Thankfully we didn't buy the car, I can only imagine what kind of service you would receive if you needed support.
You are no longer able to use the express oil change here. Management has not bothered to update their website to reflect this change. Good waste to the start of a day. How many others must have already expressed this to your service desk? Stop wasting people's time and update your site please.
We called service department for 5 days, left a message but no reply. We booked service schedule on web, 10:30 in the morning, but the message was that you have to leave it there no promise to finish the same day. We leave 40 minutes out of city, no service to give rid or pick you up, then we were there an hour earlier, left the car, after 4 hours car was the same spot we left. Why they do it on line or book an appointment when they can't stand on their word?
What is use for appointment if they don't have the facility to do the job. For less than an hour work they charge almost $250 before taxes, & one whole day of my time! Who is going to pay for my waste of time there, they better have good management first then advertise their dealership 😠😠
I just purchased a new vehicle about a week ago through Barrie Honda. Aside from issues with trying to get a hold of someone on the phone, I had a fantastic experience with salesman Quinn Graham. Quinn was so very patient and prompt with my multiple questions and emails prior and after purchasing my Odyssey. He went above and beyond to make sure I was happy and satisfied with the vehicle I so desperately wanted. He made sure I received the most value for my trade in, offering thousands more for my trade, in comparison to other dealerships. I highly recommend speaking to Quinn for any of your future vehicle purchases. You wont be disappointed!
Horrible experience. This dealership is what gives car salesman a bad name. No communication between departments and customers. Blame always put onto another department. Was told the vehicle I purchased would be ready for pick up on multiple different occasions over a 3 week period and it ended up never being ready. Would not recommend this dealership to anyone. Ended up having to back out of the deal because I just couldn't be lied to anymore or waste my time traveling to the dealership to then be told it still not ready. While picking up my deposit was met with rude comments about how "they actually have the cheque ready and waiting"
Definitely will never mention to anyone to purchase a vehicle from this place.
Can't rate lower then 1 star but sure should be
Set up my appointment for 8am through email as Barrie Honda will not speak on the phone. I told them i will be waiting and wanted to be one of the first cars looked at. The vehicle was scheduled for just regular maintenance. Not a big job. Dropped vehicle off at 745 am day of the appointment. Went for a walk and returned 1 hour 45 min to find my vehicle still parked in the same place. Asked how long until it will be looked at, said we need it for the day we’re really booked up. How about not over book and when someone books a 8 am appointment it means 8 am appointment and not all day. Totally unexceptable. Will now try Bolton Honda
Wife was gunna buy a used vehicle from then. John the salesman was a great help. We had a few questions in concerns about the used vehicle. Decided to back out of it due to other reasons. Been almost a month we still have mo received out $500 deposit back. They are avoiding our calls and emails even know the vehicle we where going to purchase is already sold!
Horrible experience with their service department. Lack of communication and professionalism. I do not recommend Barrie Honda's service department.
I ended up taking my car elsewhere and my repairs were completed at another location much faster and with communication.
I was interested in the 2020 civic hatchback shown on their current new car inventory on their website, I requested a quote and received a text message about booking an appointment. I proceeded with the booking, then received a voicemail from a sales agent that they double booked me. I texted the customer service number back to reschedule same time next day, proceeded about my business, went to work and then straight to Barrie after work for my appointment only to find I had been double booked again, AND the car I was interested in was not even onsite. I looked at the 2019 hatchback they had on site and mentioned an issue I had with spots on the bumper that appeared to be rust. The sales person straight up said it's not rust because it's a vinyl bumper. Fine, but please tell me what it is... he did not have any explanation other than telling me it would buff out. Overall, I did not enjoy the experience, too many cooks in the kitchen if you ask me.
Had a great experience leasing a 2020 Honda C-rv Black Edition from Mike Guilbault ! He was very knowledgeable about the different features and gave us honest feedback on each of the options we were considering. We never felt pressured or pushed in any direction throughout the process, and he was very patient with us while we took time to make our decision. He was available to answer any questions we had and gave us updates throughout the entire process. He was very professional, and also enthusiastic which made us even more excited about our new purchase!
Once again a great experience at Barrie Honda. Jesse Miller was very helpful in helping me find an excellent vehicle for my family. Thank you!
Bought my second Honda and my first CRV with John Dennis today. He was great from day one, very friendly and not pushy at all. He made the experience a fun one, which is a first for me. Best sales guy I’ve ever experienced at any dealership. He was also available for any questions I had along the way, I really appreciated the support. Very happy with my CRV, best vehicle I’ve ever had. Also very happy with the service at Barrie Honda in general. They fixed some scratches that were found on a bumper during inspection that I missed. Highly recommend this dealership!
I recently purchased a used vehicle from Barrie Honda. I am very happy with my vehicle, with the salesperson, Jesse Miller, and with the service department folks. Jesse was true to his word in every respect. He was patient, knowledgeable, and very thorough, and worked with me to make sure all the safety items worked as they should. A very good experience at Barrie Honda. Thank you!
This dealership has met and exceeded my expectations every time.
I purchased my first Honda in 2017.
Service advisor Dan Robson is pleasant and made me feel at ease. He listened to my concerns and followed through on my service.
Service people like Dan Robson just don’t exist anymore in my experience.
I can tell my horror stories of other manufacturers dealerships but I’ll spare the details.
I would highly recommend this dealership. The mechanics clearly take pride in their work as well.
The owner should be very proud of his employees.
Scheduled an appointment at 8am. They let me know 3 hrs later that my Pilot is not in yet and its not before another one hrs... But they have time to drink coffee, eat donuts and have fun behind the counter when the customers miss other appointment...
Chris at Barrie Honda was so wonderful and welcoming from the second we walked in to
the show room to look at a new CRV. He was super attentive and very knowledgeable on his product. More importantly he was not pushy and he really listened to what we had to say. It was a very great experience all around. Such a friendly wonderful dealership. Huge thanks to Chris for answering all of our questions.
please read all the reviews about this dealership carefully. Sales staff are amazing service department is the worst I've ever experienced. heavily front loaded with useless staff that point finger on owners and not enough mechanics. express lube is 2-3 hours of wait, and appointment times are meaningless. 4-6 week wait for an appointment that is an all day event because you time is meaningless. they overbook service appointments. my appointment today is for 1030 that i scheduled 5 weeks ago the service rep said my car won't be in till 430.
Went in to get an oil change and to get winter tires installed. I told service rep that I purchased new wiper blades in September and they were terrible. He told me after inspection that they were fine. They were not!
I went back and went directly to parts, they gave me new ones at no cost. This time I put them on myself, and they are perfect. Tells me that they were never replaced in the first place.
When I went to pick up my car for the oil change/ tire installation and brake maintenance, I was asked by the service rep if I felt shaking in my steering wheel when I applied the brakes. I said that I did not. He then said “Well, we machined them for you, free of cost”. Fine. But, when I looked at my bill it stated:
*Customer requests technician test drive and check for steering wheel and seat shaking when braking after driving for a while. I NEVER SAID THIS!
Due to this and the wiper blades, I will take my business to either Orillia or Newmarket from now on.
So much for quick lubes, some genius at the dealership decided that it would be a great idea to do seasonal tire changes in the EXPRESS LUBE lane. getting an oil change between Nov-May is near impossible. Thanks I'll take my Honda's in for service elsewhere! I will be complaining to Honda Canada!
I have been a Honda driver since I started driving, never had an issue with my civic until I tried to make a warranty claim for my wheel and rim. I purchased extra warranty coverage for it but what I was told was covered and what was actually covered was apparently different. I was told I was going to receive phone calls and left messages twice with no call back. Had to go into the dealership to check on the status of my claim and the service advisor I was dealing with was incredibly rude. I definitely will not be taking my vehicle here anymore for services or issues.
Booked in for new winter tires on rims a month before Nov 12th. Arrived at the dealer to have the tires put on and was told 2 hrs before they could get the car in. I should have know this would happen. When we purchased our car in the summer from this dealer they told us to come down and pick it up at 5:30 pm. I even called in the morning of the day to assure it would be ready as we had a 30 minute drive. When we arrived we were told they missed the service and that it would be two hours more. They gave us a Tim Horton's card for a coffee. When we came back after an hour we were told again that the work would take longer and ended up giving us a loaner car. We own 4 Honda's and are very happy with the product. If you want to purchase a Honda go to another dealer.
To all those that are thinking about purchasing a car from Barrie Honda, please give it some very serious consideration.
The product in question is amazing, but the service is horrible!!!
A great dealership stands behind it's service and it's service that keeps you coming back. Well, I can guarantee you, I will NOT be coming back!!
Thank you for your amazing service. Just moved to Honda Accord, this is my first experience with Honda. Especially I'd like to thank Quinn, he provided me with the service that exceeded my expectations!
I went fist time for an oil change four days after booking an online appointment. I got really disappointed since I found a waiting line, so my car got serviced almost two hours later. It's sad when our valuable time gets squandered in such a way
I went fist time for an oil change four days after booking an online appointment. I got really disappointed since I found a waiting line, so my car got serviced almost two hours later. It's sad when our valuable time gets squandered in such a way
I was extremely impressed with the customer service from John at Barrie Honda. I recently needed to purchase a new vehicle and John made the process a breeze. Very professional, timely, and to the point - I never once felt as if I was pressured, which set John and Barrie Honda apart. I would without a doubt recommend stopping in for a visit if you are in the market for a new vehicle. Delivery day was awesome, with John taking about 30 minutes to fully explain all of the features of the new vehicle to ensure I was comfortable. Thanks to John at Barrie Honda for making the experience of purchasing my first brand new vehicle a seamless and exciting process!
Lousy service from the finance manager. Unless you know her, she won't bother answering or returning your call. I have never heard of such a response. 1st impressions are everything and it was horrible. Good luck to anyone looking for financing.
I had the pleasure of meeting Erica Paksa at Barrie Honda Used Car lot. I came in to look at a Civic for a second vehicle. She made sure to ask me what I wanted in a vehicle and what I needed in a vehicle. She took the time to show me multiple cars that were in my budget so I was able to grasp the differences between models in relation to the year of manufacture. She is amazing at her job. She made me feel comfortable, there was absolutely no pressure. If you are in the market for a new-to-you vehicle, I truly recommend Erica. Her beautiful personality really gives you that needed rapport when making such a large purchase.
The worst dealership around. Service never answers the phone or returns calls. When you need to book an appt. for service its always weeks and weeks away. No urgency for anything. Real lack of customer service.
High employee turn over in service department. Highly recommend going somewhere else.
We just bought a new 2019 Honda Insight. Excellent service. Our salesman Hakan Olcay who we purchased with in 2010 once again provided exceptional service. Couldn’t be happier.
Called to see about an oil change. The receptionist told me "no need to make an appointment, just come on in". When I arrived at the service area there was a line that was estimated at 3 hr wait.. then I was told I could make an appointment... I dont get it. Lady at the service desk was really nice though. Agreed it was not a great situation
I just recently bought a new Honda Civic with the help of John M from Barrie Honda. I am more than thrilled with the excellent service I received from start to finish. Not only did he help me find the best car for my needs but he was incredibly friendly and very thorough with everything. He took the time to show me how everything in the car worked and answer any questions. Thank you John! 10/10 recommend.
I took my brand new crv in for maintenance and the service was amazing. But having to wait 2 hours with a 5 month old. This was their ONLY change table. If they had time to write " do not use" hopefully they called a plumber too.
If i didnt already purchase my new car, I would probably go with another dealership.
Needed the radio code for the car all the staff was very accommodating and helpful got us to pull the car in and spent no less than 15 minutes securing the radio code... printed it off and gave us a copy... no charge... great service glad we drive Hondas!!
Efficient and friendly service. Repairs completed in a timely manner and to my complete satisfaction.
So far very happy with our purchase from these guys, treated us well and wasn't very pushy at all let us have all the time we needed to consider buying the vehicle, let us take it out for 3 test drives alone so that we could talk amongst ourselves while driving. Very good experience, only have had the vehicle for a week now but so far so good!
I would highly recommend anyone looking to buy from Barrie Honda to ask for John Musicco! John was fantastic and made buying a new car for me a breeze. He was friendly and very professional. Upon pick up he spent around 20-25 minutes with me showing me every feature in my car and making sure I felt comfortable in my new car before driving off the lot. John thoroughly went through all the paper work and answered all my questions. Thank you John & Barrie Honda for an amazing experience!
Definitely the worst buying experience I’ve had at any establishment. Would not recommend this dealership to anyone and will be taking my vehicle elsewhere to be serviced. If trading in a vehicle I recommend asking the salesman to be clear in what is to be included so that assumptions are not made.
Very friendly staff , Great salesmen Joe
I just took delivery of my '19 Si from John Musicco and the experience was fantastic. John spent the time to through every feature and detail of the car, made sure the financing terms were clear, and explained all of the warranty coverage perfectly. I am thrilled with the car, and confident that I got the best possible deal from John. If you're in the market for a new Honda, he's your man! Thanks John!
Andrea Dawson is incredible!! Extremely friendly, helpful & knowledgeable! She made everything so simple & easy to understand. I highly recommend her if you’re ever in the market for a new vehicle!
I was helped by John and he was incredibly professional and made my first car buying experience a breeze. I had done some homework before going in and he never tried to push me on anything. He was happy to help me figure out financing options over a lease and explained all the different types of warranties. It was a great experience all around. Would absolutely recommend anyone to go and talk to John. He will do his best to get you to where you want the cost of the car to be.
Great dealer. Tom was great with me for a first time buyer. Service desk is great and handles themselves very well. 10/10
Barrie Honda provides you with empty promises. Making you do Financing (which is a big hit to your credit) before they even have your car when they promise they will have one by the end of the week. Surprise surprise they didn't. Ended up going to another dealer who was much more helpful and HONEST. Barrie only cares about their deal not the customer. Watch out!
Erica was amazing she not only found my bride a great deal than she remembered I was looking. Within 90 days I had a new vehicle lowered than the price we were willing to spend. If you get a chance ask for Erica amazing rapport professional and honest. Thank you
Very dissapointed with the service department. Difficult to get through to book appointment and when finally did booked a 730 am appointment so as not to wait three hours like the last time for an oil change and tire rotation. By the time to my husband got there at 730 am he said it was like they were already triple booked as there were already numerous people waiting. for an oil change and to take fix a quick pinched wire from the towing package he didn't get out of their until 1230. I just bought a CRV here myself a couple of months ago and had been warned about Barrie's service department. After two bad experiences put of 2 in Barrie we will likely take our vehicles to another dealership for servicing .
I bought a used CRV from Barrie Honda a few weeks ago and I felt the sales rep (Gary Maloney) was excellent as was the rest of the team. We've had a few minor follow-up issues with the vehicle itself (crazy tire pressure light) but this is our third Honda and we are generally very satisfied.
Express service center is disappointing. This was first time bringing a new car for an oil changed. Arrived 35 min before the posted closing time and my business was refused as they said they wouldn't have time before 4pm. Will be happy to bring my service dollars else where. And if they treat me well they will likely get the next vechicle purchase as well.
Just picked up my new HRV! I have dealt with one dealer for my past 8 cars, but not this time, this time I was so pleased with how I was treated that I bought it here! Kiefer Neville (salesman) and Monica Pereira(Financing)were fantastic to deal with. Kiefer is so professional, trustworthy and thorough. Monica was superb to deal with as well, very professional. Steve, the New Car Sales Manager was very polite, checked in to make sure I was happy etc. I will recommend this dealership to others and will be back when it's time to buy again. Thanks everyone!
I recently bought my first new car, and admit that I was intimidated by the process. It’s a big purchase! After doing some shopping around at different dealerships in the Barrie area, I decided on a Honda. I dealt with Brent and he was great! He was able to answer all of my questions and concerns, and left me feeling informed and confident about my decision. I will definitely buy from Barrie Honda again, and would highly recommend Brent as a sales rep.