At time of purchase everything was good 6 months later my family and I are not pleased with vehicle we purchased so went back to sales agent we used and asked about getting into something different and they ran the numbers and came back to me with a offer of 15,000 trade in while I had trade in offer from other dealer at 19,000 and they told me that I was 14,000 in negative equity on a car I just purchased 6 months ago yes some of negative equity is to be expected and I was think 5000 range but how do they justify 14,000 in negative equity in 6 months since purchase unacceptable will never go back
Very happy with the great overall experience of purchasing a used Honda civic. Thank you Alex!
My wife Sarah and I dealt with Alex at Valley Honda on the recent purchase of our 2025 CRV Sport. Great experience and highly recommend!
Had a great buying experience at Valley Honda! Stephen (sales consultant) and Stephanie (business manager) were thorough professionals—knowledgeable, respectful, and easy to work with. Highly recommend asking for them if you're looking to engage with Valley Honda.
Horrible experience with the service department. They don’t listen well and they don’t keep their word.
Good Dealership, to get your Honda vehicle looked after with genuine Honda parts
Hit a pot hole with my accord while on vacation from Ontario. Asked if they could check my wheel for damage. No time for me sent me on my way. I could book an appointment in 2 weeks
I bought my first new vehicle last week from Jason at Honda. The process was seamless and I had a great experience. My car is perfect, the paperwork was easy thanks to Rebecca, and the guys in the parts/service department always treat my mom good.
I had a very bad experience buying a new CR-V from this dealer. They were extremely inflexible with every single request I made, denying them all, regardless of how reasonable they were. I decided to buy anyway but when I went to pick up my new vehicle it was extremely dirty and the sales guy chuckled about it and didn't even offer to clean it before I took delivery of it. I had to drive my brand new vehicle off the lot covered in bird crap and go home and wash it myself. When I first sat in it there was already almost 100 kms on it, which they claimed was for the PDI. No PDI should take upwards of 100 kms to complete! I'm pretty sure someone used my new vehicle before I took delivery of it. When I complained to the dealership about all of this I was told that I was treated fairly and if I needed anything in the future to let them know. 🤦♂️ I will definitely NOT be giving any more business to them!
$200 for them to just look at a car and not even figure out what is wrong with it
Had a good buying experience. Was from a few hours away , made the deal on the phone and was all as promised on arrival
$112 for an hour and a half oil change, imagine that 😀
my last service appointment wasn't a great experience. They said they had done multi point inspection and but rear brake lights wasn't repaired despite me pointing it out while taking appointment. If i find an appropriate alternative i won't go valley honda again
Love Valley Honda. Got my 2011 new to me Accord, with luxury add ons. Almost 2 years later and she's still a Beauty. Would like to eventually get either the Ridgeline or maybe the CRV. Worth the time and money to get your vehicle here and to keep coming back for service.
Friendly helpful staff but inventory low at the moment
I brought my Accord in for an airbag recall and to have another issue diagnosed. They did a great job and the cost of the diagnosis was surprisingly reasonable. Dealerships are never cheap but these guys were friendly, efficient and they’ll get my business again when I have issues only a dealership can resolve.
I have been in a few times and have always been pleasantly surprised with the efficiency and communication of the employees. I would highly recommend Valley Honda.
Always good and fast service. Highly recommended
Thanks Jason for your help in looking at the CRV. Great place to look for a car.
Beware when purchasing used vehicles
Beware when purchasing used vehicles
Beware when purchasing used vehicles
Be careful if buying a used car. $1100.00 worth of work that magically appeared 3 months after purchase. Very disappointed.
Make sure you closely inspect the vehicle before buying!
Friendly staff and fast professional services.
Salesman Jason gave us a hard time when we decided not to buy a vehicle we had looked at/test driven. We went with a different dealership and we’re glad we did. Avoid this place!
Avoid the place, they will sell you a lemon and won't stand behind it. They are happy to take your money, send you on your way laughing all the way to the bank.
Avoid the place, they will sell you a lemon and won't stand behind it. They are happy to take your money, send you on your way laughing all the way to the bank.
Great place to buy!
Avoid this place for pre-owned vehicles!! We bought a 2014 CRV and it was plagued with mechanical problems and it keeps getting worse. We found out shortly after purchasing the vehicle had a leaking transmission that was clearly that way for a long time which after fixing the leak now the transmission is about to fail. It's clunking really hard and lunges forward when downshifting/when coming to a stop. Besides this issue the driveshaft steady bearing was dried out and shot, the mid muffler had a broken baffle inside causing an awfull racket. Now our most recent issue is the starter is sticking on after we start the vehicle. Buyer beware of this place!! Make sure you have a pre-owned vehicle checked by a third party you trust if your considering buying from this dealership.
Beth & Jason are amazing
Just love these people! Jason and Beth are the best!
Be careful buying from this dealer i bought a half ton from them that they did a overall check on it and said they had to fix a couple things and they said it'd only take a week. it ended up taking over a month and since i bought it i have had to replace major things that they said had nothing wrong. I took it to a third party mechanic that i trust and he found a lot more wrong with it that said its been going way before i bought it from them. I don't recommend buying from them at all.
If purchasing a used vehicle at this dealership you must ensure to have it checked out very closely by a mechanic you trust or you might get into a bad situation like we are facing. After purchasing a 2014 CRV recently, driving it less than 2000kms and less than 60 days later we experienced 3 major and costly mechanical flaws one of which was clearly happening long before we purchased the vehicle. Upon a detailed inspection the transmission was found to be leaking and completely soaked in grimy transmission fluid that had been there a long time. Next to be discovered was the driveshaft center support bearing and both U-joints were completely worn out and finally the mid muffler had a baffle broken inside causing a loud rattle. We sent a detailed report of all these issues to both the sales person and general manager and received the response that "They would discuss it and get back to us.", unfortunately they didn't have the decency to get back to us. It's sad to see what we thought was a reputable business sell what we also thought to be a good vehicle that turned out to have so many things wrong with it right from the get go. So if your in the market for a used vehicle make sure you take it for elsewhere for a detailed mechanical inspection first or you could end up like us with a massive repair bill after spending your hard earned money on a sub par vehicle that was most likely flipped quickly without a proper inspection to make a quick buck. We've been told by a number of technician's that these failed parts should have never been an issue on a vehicle with the amount of KMS this one has which leads us to believe that the odometer reading is not showing the actual amount of KMS the vehicle has on it and may have been turned back. Please have a look at the pictures and videos I've attached to this review showing all the troubled parts we are faced with.
Great service.
very knowledgeable and helpful in all aspects.
Good place for great vehicles
Nice and friendly - good service.
Absolutely most wonderful service department anywhere. We were many many miles from home when all the dashboard lights started coming on. We made it here and, even though they were solidly booked up, they fit us into the schedule and fixed us up so we could get back on our way. They were so kind and helpful, all for a very reasonable price. I highly recommend them.
Very nice people. They work with the people. I will be going there for now on
Very nice people. They work with the people. I will be going there for now on
Customer first treatment. Great service.
A few weeks ago, my car was in for service.The staff in the service department were very professional and friendly. A great big thank-you to Nick, service manager, who went out of his way to make sure I was completely satisfied with the work done. In the past I have had oil changes, etc. done at Valley Honda with excellent results. Keep up the great work! 😂
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Just purchased a 2015 Civic a couple weeks ago. Awesome experience.