The best customer experience ever purchasing a car. From the moment we walked in the showroom and met Tiago it was a great experience. Everyone was so professional and friendly and made us feel special. They took the time to make sure we had the best experience. They took the time to go over all the perks of our new (used) car We left feeling well informed and glad we chose Surrey Honda. Our daughter recommended them and so glad we took her advice. If you want a good experience with purchasing a vehicle we can not recommend Surrey Honda enough. Thank you to everyone who looked after us.
Lakshay and John were excellent advisors from start to finish. Whenever I had a request or question (and I had a LOT of them) they were super generous with their time and responses. We ended up buying a used odyssey from them and are very satisfied with the purchase and negotiated price. You can tell that customer service is actually valued here. Totally recommend dealing with them if you’re in the market for a new/used Honda
I had an excellent experience with John and his team. He was very personable and easy to talk to, it made the process very easy. John's the guy you want to see if you're looking for a new car!
Their staff engaged me right away and were friendly! Jupiter Sharma was my sales representative and he was exceptional. #9 in all of Canada and was easy to talk to while giving me a very good deal on a car and was upfront and honest about everything, much unlike many other salesman I have met. Go here for a Honda car. The other Hondas didn't have as good as salesman, nor could they get me the deal Jupitar Sharma could! 😊
Every single time I come here I get the best experience. Staff and management are great people. John and Henry made sure I was well taken care of. My vehicle needs were always met and they try their best to give me the best deal. I recommend this place to everyone.
Had a very good experience purchasing a brand-new subcompact from Surrey Honda. Our salesman, Lakshay, went above and beyond in getting us set up with a vehicle, and the rest of the staff were very friendly and accommodating. They will work with you to find a deal that will get you into the car you’re after. Highly recommended if you're in the market for a vehicle.
My family and I had a very pleasant experience at Surrey Honda. We were in search of an SUV as we’re starting a family and I needed some thing a little bit bigger than what I was currently driving.
Not only were we able to get a vehicle that was in excellent condition at a great price, they were able to take my current vehicle in as a trade, and give us a great price!
The team was very professional especially our sales rep, Lakshay Sharma. Definitely recommend anyone to check them out, they have an array of different vehicles, and are very nice and extremely professional to work with!
Thank you Surrey Honda for making this experience an excellent one for us, we are excited for our new vehicle!
They were very easy to talked to. And very accommodating. We worked on a deal where everyone is happy specially us. The car I got was perfect. Had a great experience with them.
John Vu, sales manager, was very polite, professional, and honest. Manny, my salesman, was very professional, knowledgeable, and honest. I did speak to other locations and this is by far the best from every aspect. I appreciate the obvious fact that they weren't interested in upselling. John presented his lowest possible price upfront without the need for frustrating bargaining. Everyone I interacted with was very friendly and honest and never pushy. If you want to buy a vehicle then this is the place to go!
Be ready to wait more than 1 hour 35 mins for an oil change. Waiting and waiting... No calls or what so ever that the service is finished already. So I went to the service dept from waiting area to ask. My name not showing anymore from monitor, look at the parking lot and my vehicle is right there. I wonder how long do i have wait for them to call me.
I give Surrey Honda and John Vu high marks with customer service. There were some misunderstandings on both sides about a sale. There was absolutely no hesitation on their part about addressing the issue immediately. They accommodated my wishes with out question. I found dealing with John very refreshing.
I highly recommend to anyone who is looking to buy a car or to service their cars. The customer service is superb! They are so quick , reliable and very friendly! Thank you to the team who provided me great service and a fantastic car. Shoutout to Sir Henry, Ms. Janet, Sir John Vu and my good friend Gilbert. The process was very smooth and Surrey Honda team is undeniably 👏 awesome!!!
Henry is the man to see when you are in this location looking for a new car. He is very informative regarding our query about purchasing a car making us understand better to make the right decision. He took time and effort to give us valuable information other dealership would not tell their clients just to make a quick profit. He is honest, trustworthy and would make a deal with him in a heartbeat. I highly recommend this location.
Do not recommend this place. Avoid at all costs. Use a different Honda dealer, these guys dont tell the truth and twist things so they can get a sale.
I had an appointment to get my car serviced for 10am. Took it in at 9.45am. Even at 11.20am ( when I left the dealership), it was parked outside and " in queue for service". When I asked them about it, they said the time given for appointment was just for "car drop off". Worst dealership ever. They promise you the moon when you buy a car but their customer service is horrible. None of the Managers seem to be interested in resolving the issue. Never going back there to buy again. If I could give anything less than one star, I would.
I’m changing my review after having my car for over a year. I purchased a used car from Surrey Honda. I paid full asking price in cash plus my old trade in.
The entire under carriage of my used car is rusted so badly my mechanic had to sledge hammer 2 tires off. Moreover the rear and front brake pads were the worst he’s ever seen and black powder was pouring off the brakes into the ground when replacing the pads. The cabin and air filter were not replaced and now there’s a screeching noise as the belt is retaining moisture. This car was sold to me under the pretence that it was a good car and a great deal when I’m fact so much was not disclosed to me. I got ripped off.
I dreaded shopping for a car but the whole team here made the experience actually quite pleasant. Recommend you deal with Evan in sales but everyone I met was professional and friendly. Breanne in Finance was friendly and thorough and didn’t do any of the hard sell associated with finance departments. One reason I bought at this dealership was their strong reputation for giving back to the community. I also liked that while it’s a big busy dealership it’s not part of one of the gigantic corporately owned chains.
First Class mechanic and service I have ever experienced. better than I expected.
I bought a new car from here in 2008 it’s engine block went and they never repaired it I then bought a new car 2011 it had many electric problems and they never fixed it then I bought another one in 2014 it also had a lot of problems there cars are complete garbage and they help u a lot when buying then don’t do anything once you buy them
The staff and mechanics were all highly competent. Barely five minutes after I sat in the waiting lounge, my car was already being tended to.
The lounge has TVs, one of which tracks the progress on all vehicles being serviced. Complimentary coffee is available as well as a water dispenser. The entire place was spotless! Even the garage.
I was very pleased with the professionalism of the personnel and the pristine state of the place. This was my first time at a dealership, and I will certainly be back.
Garrett in service was very knowledgeable and helped me immediately. This dealership puts the customer first and it's appreciated.
Their service centre is full of scam artists. I booked a basic oil change on my sisters car. They decided to check the alignment before doing the oil change for no reason. and they tried to sell her a $168 alignment even though only her 2 rear wheels were 0.08 degrees out of spec. (insubstantial)
They also tried to sell her on $400 worth of other unnecessary work. Fore warning bring someone who knows what they're doing. Or go to another warranty approved shop that doesn't work on commission. Because these guys don't care about you, or your car. Rather how much money they can make of you.
Great service by all departments, sales, business office insurance and our delivery specialist... Well done Surrey Honda team.
We recently purchased a pre-owned Honda Ridgeline. Evan was our sales person, down to earth service, no pressure at all. We asked for a hard cover for the box that was on another vehicle and they said yes, they put it on and never charged a penny, management was great, would highly recommend
We recently purchased a pre-owned Honda Ridgeline. Evan was our sales person, down to earth service, no pressure at all. We asked for a hard cover for the box that was on another vehicle and they said yes, they put it on and never charged a penny, management was great, would highly recommend
Just bought my 2nd Honda from Surrey Honda (my 6th Honda though, fantastic staff, easy and smooth transition trading in my previous car, going through paperwork and intro to car and insurance. Service staff has always been fantastic to deal for my past vehicles. Love them.
They over charges you for services you don’t need. $400 fancy oil changes. No one needs a brake service on a car that’s 16000km. Go somewhere else for service. Every place is warranty approved. Don’t believe Honda scare tactics
Got my first brand new car from surrey honda. Had great customer service experience from OMAR. He pays attention to your needs, about your budget. So honest and listens you carefully. I highly recommend, if anyone wants to buy a new car go to surrey honda and ask for Omar. Thank you so much for your help Omar. Keep up the good work 👍
EXCELLENT SERVICE AT SURREY HONDA. BOUGHT MY FIRST HONDA CIVIC FROM MANNI SANDHU ( SALES REP) . REALLY HAPPY FOR THE TRUE OPINION AND THE RIGHT ADVICE TO BUY A NEW CIVIC LOW INTEREST RATE. THANKS FOR GREAT SERVICE.
Honesty , Integrity, Respect, and Customer Service are the words that come to mind and best describe our recent experience with sales person Jupitar Sharma at Surrey Honda. Thank you for the exceptional customer service provided by you. We will definitely recommend our friends about your good customer service.
The SRS/airbag indicator was on and a obd2 scanner didn’t pick up anything, so I brought the car in to be looked at.
Charge was $100 dollars (for labour) for a 10 minute check with the computer. ($600 /hr is a pretty sweet payday) Feels like a rip off but hey, I was in a rush to know what was wrong so okay.
SA then gives me the two error codes that popped up. One cleared on its own but the other stayed on. Shop informs me that the replacement parts would be $600 dollars + 1.5 of labour to fix it.
I go home and look at the buckles. They do not appear to have fired. I check the wire connector under the seat. It was loose, just needed to be pushed in. SRS light is off and hasn’t come back on since.
I would think that for $100 bucks they could just make a quick check on the wires?
I won’t be trusting this shop with my car again.
Amazing!! Very impressed with the service. They were able to fix my car almost within the day and even made arrangements so I could pick it up the following day. I'm changing my Honda store to this one for sure!
Sounds Very Good when Sales person sell Honda Plus services( touch up paint, inside any strain,under extra coating Bla-Bla) when you buy your new vehicles but practically when you deal with them for these extras you paid for...They haven't idea or ignorant behavior or avoiding you. I never recommend these extra services because if you buying these, you are throwing your hard earning dollars in Garbage.🧐
The lounge is nice to have there. Wifi is strong, coffee is not bad but hey it’s free, and they play sports when it’s on. Nice to have the space to continue working when I’m waiting on my car. Tons of outlets if you need to charge your phone or laptop.
Me and my husband went to Honda surrey 2 weeks ago to see some cars. We Maria there. She was so helpful. She went beyond and worked hard on our application so that we can buy are own car. I really appreciate all efforts done by her
Thank you
I had a great experience at Surrey Honda in the recent purchase of my new 2019 CR-V last Thursday. I was able to walk in without an appointment and was greeted by a salesperson right away. As I had already done extensive research into the car and completed a test drive a week previously when shopping around for what make and model I wanted, I never felt pressured to change anything away from what my research had led me to and the process felt streamlined.
Maria was the salesperson that's assisted me and she was amazing in getting me set up with the build I wanted. Maria was able to find me a deal that allowed me to feel happy about the overall price without feeling like anyone was pulling the wool over my eyes. Maria and the other staff were a pleasure to work with in sorting out everything from the expensive decisions, to the smallest of details.
In looking through the extended warranty, Crystal was kind and respectful and was very informative about what coverage package I would want for my vehicle. Breanne was a pleasure as well with regards to the financial aspect of everything and even dorting out registration and insurance was a breeze as I never even had to leave the dealership!
My car had several accessories installed with it and from the time of putting down a down-payment and pick-up of my car after the accessories were installed was way faster than I could have imagined. Ted from the service department was super patient with me in all the questions I had when he showed me around the car. He took time to go over every feature and how to use them by showing me inside the vehicle and walking me through every knob, button, and safety feature which is exactly what I needed.
I felt prepared and confident with all the features of my car before leaving the dealership. Not once throughout the entire experience did I feel pressured, irritated, or felt like anyone was taking advantage of me. The team at Surrey Honda really knows their stuff and I would 100% reccomend anyone to stop by and talk to the team if you are looking at getting a new or used car.
Thank you so much Maria and everyone at Surrey Honda for an amazing experience and setting me up with my 2019 Honda CR-V!!
I had great service from Shaun. He went above and beyond and was very professional. He kept me updated on my service and explained all things that my vehicle needed. So thanks for the great help Shaun and your dealership rocks. Thanks
If you're going there to get parts, go see Dan the man!
He's got the knowledge, from common items that break down on Hondas to troubleshooting.
He's one of the few guys that know how the parts they sell actually work. Don't get to see that often at dealerships these days.
Everyone was so welcoming and friendly! They were all very helpful in choosing my first car and explained everything to me even to the smallest details. Special thanks to Lisa, Simrat and their manager John. Such an awesome team they have. Also to the amazing Maria who helped us find the perfect car for us! 👍
The team at Surrey Honda really feel like a family. I'm always blown away by the customer service and the level of knowledge the employees have. Nasir has also always gone out of his way to be honest and give me the best deal possible. No shady "car salesmen" stuff going on here. My entire family drive Hondas and we've been incredibly happy!
great customer lounge. spacious parking. free coffee. fast service. excellent customer front desk service. very courteous phone operator customer service. peaceful and positive athmosphere.
I am a quiet particular guy when looking for a car. Highly recommended to see Maria (Sales) at Surrey Honda. A very nice lady & very helpful, not pushing customers. I am extremely satisfied with her service in getting me a best deal for the accord. See Maria, you will be amazed how she can get a best deal for you! Highly recommended!!!
And also the staff there (Simrat) is very helpful showing through the accord features to me. Very Satisfied!!!
Andrew helped me purchase my first brand new vehicle! I was always a bit hesitant purchasing from dealerships just because of some of the things I hear however, I’m so glad I took a chance. Andrew exceeded my expectations and I couldn’t be more happy. He pays attention to your needs and very open and honest. He made my big scary purchase into something exciting for me. Thank you so so much Andrew!
The staff here are amazing, so friendly, helpful and patient in helping find the right vehicle for your needs and budget. There's a massive selection of new and used vehicles to choose from. I was so impressed with the service and price that I'll be recommending to everyone. I even received a call when I got home to ensure I was happy with my new car!! Thank you Surrey Honda for a great buying experience.
Evan at Surrey Honda was wonderful to deal with. This is my first experience with buying a brand new vehicle and I expected high pressure sales but that was definitely not the case. Evan was very helpful and informative but not pushy. I would highly recommend him and Surrey Honda. Shout out to Ted as well, he did a great job showing me all the features of my new vehicle when I came to pick it up :)
Absolutely the worst experience in buying a car. Bought a Honda CRV and didn't even get home without the entire car shaking. Brought it back to the dealer within 48 hours and they "fixed" it and the shaking got worse. When we met with the managerial staff they said we could Not have a refund. We had no choice but to buy another used vehicle from them. Then when we paid we thought they had compensated for our poor experience with a deeper discount but they came back saying they had made a mistake. So poorly run and I would never buy a car here ever again
Recently purchased Honda HRV from surrey Honda and thats where my wife and I met John Vu. I Highly Recommend meeting John Vu he gave us 5 Star service and took care of us, Thank you John
Surrey Honda provides top service. I own a Honda and an Acura. I bring my RDX here instead of Acura because the service is way better. They're honest and don't try to upsell, which I find a problem at Acura. Paul McMillan is usually my service rep, and is excellent to deal with.
This rating is for the Service Department only.
Prompt, professional and thorough.
I have a 2003 Civic and to save money I was going to Canadian Tire for service. My civic was approaching 52 K and Canadian Tire told me that I was going to need to have my Timing belt replaced by 60 k or my next service. I went to Surrey Honda to find out how much they would charge me and I spoke with a mechanic named Matt.
He told me that my Civic didn't need to have it's timing belt changed until at least 100 k and the price quote I recieved was the same as Canadian Tire, with full dealer warantee. I now deal only with Surrey Honda were I know, I won't be ripped off