During an October drive to Penticton from Alberta, I experienced heavy rain. My recently purchased 2015 Honda Fit was long due for new, 3 season tires and I had not yet installed the winters which had come with the private party purchase. Hydroplaning slightly on the drive, I was eager to replace my worn out set before driving home. After phoning around Penticton for my unusually small tire size on a Thursday, I ordered Michelin Defender T & H’s from Penticton Honda at a competitive price. However, at the time I ordered, the garage service manager apologized that they would be unable to install them until the following Tuesday. Since I was driving home on the Sunday, I called around Penticton but could find nowhere to get them installed by Saturday afternoon. With many people switching to winters at the time, every shop was booked solid for days. Understanding my situation, the Hyundai dealership service department,, under the same ownership as (and right next to) the Honda dealer, kindly offered to somehow squeeze me into their super tight schedule before my drive home. When, ironically, only three of my four tires arrived at Honda in time for my Friday Hyundai appointment, the Hyundai service manager agreed to install them so long as I brought in my fourth tire before traveling far. When the fourth tire finally arrived Saturday afternoon, Hyundai was understandably scrambling to meet booked client expectations before closing at 4. Amazingly, Honda’s own service manager offered to personally install the last tire on my rim and place it on my car himself. I truly appreciated his above and beyond support. And I commend the way these two dealerships worked together to treat me exceptionally well in a pinch.
We recently purchased our first vehicle from Penticton Honda. This was a whole new experience for our family and both Daigen (sales) and Ryan (finance manager) were extremely helpful and made us feel confident and comfortable with the decision we made. We felt like we got all of the information we needed and never once felt pushed to buy something that didn’t work for us or our budget. We would definitely buy here again and would recommend Penticton Honda to any friend as our overall experience was nothing but positive.
Very smooth and seamless communication between customer, parts and service! Vehicle was ready as promised. Was nice to get a free quick check over of the car. And the bill was less than quoted. Highly recommended dealership.
Recently my wife and I resorted to FaceBook to find a quality used SUV to fit our budget. However, after a a few test drives we realized that we really had no way of knowing what we were buying. Feeling discouraged, we decided to reached out to Penticton Honda and spoke to Sales Manager, John Mitten. He listened carefully to our needs and to my surprise, even though he didn't have something suitable on his lot, he immediately searched and found the perfect vehicle for us at another dealership in the valley. Not only was this SUV in mint condition, but it fit our budget perfectly! Now this was customer service at its finest and I highly recommend John Mitten and his professional staff at Penticton Honda!
Although I experienced a few paperwork issues at first, the General Manager was fantastic and helped make it right. I am so happy with my vehicle and will certainly return when ready for my next upgrade!
Kirk Gardner was the sales person we dealt with when we bought our used car this morning at the Honda dealer in Penticton. We gave him our information yesterday and he had everything completely ready for us when we arrived this morning. We have never had service this good at any other dealer. No game playing and fast service. I would recommend Kirk Gardner to anyone buying a car
friendly and helpful. answered all questions. gave good explanations of vehicle features. patient and did not pressure .
As a young girl from Calgary, car shopping has not been easy. I reached out to Penticton Honda for help with a Honda Civic 2014 EX trim level that I absolutely fell in love with. Daigen helped me throughout the process and understood my needs and budget. He gave me a great deal on shipping out the vehicle to Calgary as well as installing a block heater for free. The Finance Manager Niki was very helpful and told me all of my options going forward. The sales manager called me making sure everything was fine and everyone I dealt with wished me a happy birthday. I wish Calgary had such awesome dealership and customer service but I’m glad I go to experience this. Thank you so much to the team, and I would highly suggest doing business with them
Elias, Kirk and Ryan made it so easy for my to lease my new vehicle. Quick and easy. Love my 2020 CRV.
Very good service, great communication, and the front staff we dealt with over two days are exemplary. I felt taken care of. Even though the cost was more than I'd been prepared for due to some surprises, the customer service was top notch, and I will be back in the future. Their car service driver, John, was also a wonderful surprise as he was quick, and warm to welcome us to Penticton. Highly recommend this dealership.
Our recent car lease search took us into Penticton Honda late in the work day, where we met Kirk Gardner. Kirk was friendly and a good listener, demonstrated good product knowledge and sent us off on a test drive. He also quickly enlisted colleague John Mitten to deal with establishing a value for our vehicle. He followed up, making a call with more information the next day, and impressed us with his follow through on our return visit for a second look. On that visit, we also appreciated the time John spent giving us a greater understanding of the leasing process and his interesting observations of current "pandemic" market trends. While we did decide on a different product, we wish to acknowledge their assistance and professionalism, and recommend their service to anyone in the market.
We just took delivery of our Ridgeline Black Edition truck. John Campbell was our salesperson and was excellent. As we were very particular about what we wanted we had to wait for the truck arrive. No fault of Honda Penticton but of the world situation. John emailed us regularly to keep us up to date with arrival timing. The pickup process was easy and even though it was John's day off he still came in to show us all the awesome features of the truck. Highly recommend Honda Penticton.
Lance and his team made my experience at the service desk a breeze! They educated me about what they were doing and kept me updated throughout the process. Extremely professional and friendly! Thanks again Lance and team :)
My wife and I just leased a 2020 Honda CR-V through Kirk Gardner. Very professional, knowledgeable, personable and thorough. Overall a great experience.
Ryan, Finance Manager, did an excellent job on explaining the lease document thoroughly.
James and John were excellent and helpful. They spent all the time we needed answering our questions. They were no pressure sales and had all the records for all of the used vehicles we tried. Once they knew what we were interested in they focused on what they had and not on what they thought we would want. Great honest, helpful service! They even mailed us our garage remote that we left in our trade in as we are from out of town!
I just purchased a 2017 Honda Ridgeline and was pleasantly surprised with the level of service and ease of purchase at this dealership. They made it so easy to trade in our old vehicle and purchase the new-to-us one! The expectations they placed on me were minimal, I never felt pressured, and I found the staff to be very practical.
I dealt with Kirk who was great. Very laid back, transparent, and knowledgeable.
Thanks Penticton Honda, so far, so good.
Our experience at Penticton Honda was very good. There was no high pressure sales tactics, we took the vehicle for a test drive, went to Bad Tattoo for a consult, and made the purchase. Thank you Kirk for a seamless purchase experience.
Thank you to John Millet for excellent customer service and professional assistance in the purchase of our Honda Accord Hybrid. We are very impressed with the vehicle and extremely happy with our purchase. John was friendly and thoughtful. Most appreciated was he listened to our needs and helped direct us to a vehicle that was great for us.
Ron & Shannon
Such a lovely and clean environment. It was very easy and straight forward in buying my new Honda. Matt in sales was excellent. I'm loving my CRV and will be recommending all of my friends and family to come here and deal with Matt when they go here! Thank you all for such a pleasant experience.
I was just in service for regular maintenance and killing some time in the showroom when Matt came over to say hello. He was very helpful in showing me the new features in the Civic and was very knowledgeable. I will definitely be going to him when it's time for a new one! Thanks again!
I’ve dealt with Penticton Honda for years & have always been extremely happy with them! Even though we moved to the the Lower Mainland a few years ago, we still bought our last 2 vehicles there. Recently, my sales person was John. Great guy, very helpful, professional yet very knowledgeable & friendly! He also answered my many questions very patiently & I recommend him highly!
My husband and I bought a 2017 Honda Civic in October 2017. We were assisted by Mr John Mitten throughout the process.
Our experience was a five star one! Mr Mitten is very knowledgeable and believable. We felt comfortable with him, appreciating his honest and kind approach.
He listened to us, and helped us find what we needed and wanted, without using high pressure sales tactics.
Once our decision was made, he walked us through the process for the lease, and gave us information and tips that we appreciated.
His assistance continued, through the whole process and we had a great total experience with Penticton Honda. All those we dealt with from the financing, to insurance etc were kind and easy to deal with.
John Mitten has continued to keep in touch, occasionally, and check in on our satisfaction with our vehicle, and any new updates or offers from Honda. We truly appreciate the extra care and attention he has offered, and will continue to do business with Penticton Honda.
Our maintenance visits have always been seamless, and we have always been treated kindly and professionally. We love our Honda Civic.
Sincerely Brian and Angela Slocum
Working with James on buying a vehicle was stress free. He is easy to deal with and I would recommend him to someone looking for a vehicle. Daigen gets a shout out too. He brought my pregnant wife some much needed snacks and made her day. Great team at Penticton Honda.
I recently dealt with Penticton Honda and my experience was beyond five stars. Their salesman, James Clark, was the most professional car salesman I’ve ever dealt with. He was assertive without being over aggressive, and was extremely honest. If your looking for a new Honda, you can’t go wrong with James.
Service was incredible.They really cared about your experience and helping you choose the right car for you. John Mitten was fantastic! Not only did he make me happy but my whole family. Thanks!
I was dealing with Kirk just before Christmas and my wife and I were looking at a used Toyota Sienna they had on there lot, it looked to be in great shape and it was, but you can never tell until you see it in person. Kirk was not a very pleasant person to deal with at all, but my wife road off her vehicle and we needed a new one, although I did not tell him that.
The vehicle had a past insurance claim due to mice getting into it, apparently it was at Toyota for 2 months where they went through it with a fine tooth comb and replaced the carpet, firewall and anything that needed to be replaced. After agreeing on a price for the vehicle my wife who is pregnant, myself and 2 kids under 3 drove 2 hours away to inspect the van and expected to drive it back to Vernon that same day, that was not the case.
After inspecting the Van that was already started and had all of the doors open just after we got there, I went for a test drive. Straight away I notice a smell coming from the vents which was clearly the smell of a dead rodent that Toyota could not get out of the van after having it for 2 months. Kirk said that he did not smell it because he only drove it from the other side of the lot. While I was test driving the van general manager Julian Smallbone was raving about the van to my wife saying that he just loved driving it. They all clearly new about the bad smell in the vehicle but played dumb about it and wasted my families time. These guys are clearly liars or stupid, one of the two or both.
Do not let the fancy suits fool you. They are not all bad people, just the two gentleman that we dealt with.
Happy New Year...
I had the most positive experience here dealing with Lance, he was super informative and patient. As a young woman dealing with male car mechanics I usually feel talked down to and am always worriesd about being gouged for things I don't need. I didn't feel like that at all talking to Lance. Definitely will always take my car here from now on!!!
I would highly recommend going into Penticton Honda and asking for Chris Wagner. He found the perfect car for me and went above and beyond to make sure I had a great experience purchasing my first vehicle!!! Thanks Chris and the whole Penticton Honda team 😄
We always bring our car to Penticton Honda for service. The work is superb and the staff are very friendly and personable, especially Ed. He is ready for me when I come in for drop off and pick up with the papers ready to go and is always smiling. I feel really taken care of with his excellent customer service. Carrie and Aaron Reiter
I’d like to leave a review for Tommy Leung. I’ve been to the parts department several times when gathering parts for my Honda Odyssey. He’s always been quick and efficient at getting parts ordered in within a couple of days and do any research to make sure the correct parts arrive. Always been a pleasure to deal with.
I have a Honda CRV so I immediately thought of going to a Honda service. Their services every time I come in exceeds my expectations. They always go beyond to help me with any issues and end up solving it. I recommend going to them even if you don't drive a Honda coz I know for sure they will deliver an excellent customer service every time. They are also very friendly and facilities are great. And also, I would like to comment on Ed for every great service that I had for the past 4 years. Thank you Ed!!
Ed Wineberg had everything under control. He was fast, efficient, friendly, and helpful. Everything proceeded as scheduled and as expected. Ed offered advice and help at every step, and kept me informed about what was happening. And everything went according to plan. It just doesn't get any better than this.
Always amazing service! Definitely see Tommy Leung for any of your parts and services needs!! He’s super knowledgeable and his customer service skills are impeccable! Will always go back! :)
This dealership has been outstanding to deal with. I required a part that was discontinued, and had other places come up with no avail. I spoke with Tom in the parts department, and he was great. I live out of town, but he was quick to respond and readily available when I messaged him. He has been extremely helpful and a very friendly guy. Outstanding service. Thank you again, Tom.
Great dealership experience. Tommy Leung helped me choose a winter wheel and tire package and unlike most dealerships it didn't feel like he was just trying to take my money.
I highly recommend Tommy for all your parts needs.
I have called Tommy numerous times over the past 10 years, He has helped me with more than just parts. If you are looking for amazing service as well as a guy that goes above and beyond, Tommy is your guy every single time!
We experienced some troubles with our Fit over the BC day long weekend. We made it to the dealership on Tuesday morning without an appointment and the staff was fantastic! Lance managed to fit us in that day and get the car sorted so that we could return home to Vancouver. Thanks for getting us home!
Excellent customer service with timely responses. A pleasure to deal with. Would definitely recommend Penticton Honda.
I have leased/financed 3 cars from Penticton Honda in the last 10 years. I first met Elias (current sales manager), when he was a Sales Consultant. Due to his professional and friendly service, I went back to Penticton Honda for the second car. Since then Kirk assisted me. I appreciate Kirk's patience and commitment for customer service, especially to clarify my concerns, even in late or holiday hours. I also thank Ryan for clarifications and paper work.
I appreciate their reasonable price quotes and negotiations. I will definitely go back for my next car to Penticton Honda, highly recommended.
Summary: Service department did not help me but also did not charge me not to help me. I don't know how much effort was put in to fix the car during the 5 months they had it, but I do know it wasn't put back together when they asked me to remove it from their lot. Funny, I can't get it to start without the timing belt on either.
Full story: Brought my 2004 Honda Civic to Penticton Honda service department because the car would not start. A week later they call me and say they don't know what's wrong, it could be this it could be that. I say it's a second car I don't need it right away, please try the things you think it might be. 2 months later Honda calls me and says we don't know whats wrong with this Honda. I say please you guys made this thing can't you figure it out? The service advisor is very kind and sympathetic and says he'll ask them to try again. 2 months later the service manager calls me and asks me to remove my "vintage" Honda from his lot. Take what you will from my story but from my point of view, they all may be nice people but they don't know their product. Just parts changers following a book.
Beware.
My husband and myself just purchased a used Honda Ridgeline. We are very impressed with the quality and professionalism of the service we received from Denzer and Julian. We had a trade vehicle and got a very fair trade in, the whole experience was 100% it made the drive up from the coast well worth it and we will not hesitate to purchase and recommend Denzer in the future Thank you again
Karen and Dave
Never had an easier time buying a car. Paperwork was already for me when I arrived and I was in and out, with new insurance in less then 60 min. The lowest price I could find and made the drive up from Vancouver worth it. I purchased the 3M paint protection, looks great and was applied flawlessly, also purchased a paint sealer, and I am shocked at how good it is. Even after several rainy days, and yesterday was nice so I used a light pressure washer sitting and just rinsed it off and took a wet cloth and washed it and it came out like new. And even with out the wash, the paint doesn't hold the dirt, it just releases it and makes washing a breeze. Took me less than 7 min rinse and wash, that includes rims and wheels. I highly recommend the dealer paint sealer, or do it yourself with F11 or the better choice The Last Coat, TLC, paint sealer. TLC handles the rain and snow better, or you can let the dealer do it and it works great!
Great service department. Ed is a gem of a human and the best service advisor I've ever had the pleasure of dealing with
I have been totally blown away by Penticton Honda. I’ve purchased 3 cars and sent people to the dealership and have done all my services there. I was going over my contracts and all the hidden charges they slipped was shocking. Yes it’s incumbent on me to review the contract but I trusted these guys. It was admitted to me by a salesman there that these fees are cash grabs. Example a fee to check for liens. I bought a brand new car off their lot with no trade in and they charged me 114 dollars for a lien check. WTF. I contacted Ryan in finance and we went over the fees. He had excuses and he assured me he would look it to things and get back to me. I haven’t heard from him since. Nice work boys
Must be a great place. 1/3 of the 5 star reviews are written by employees.
I don't think they are bad here (not worse than the other dealers) but the fact that they have employees giving them 5 star reviews tells me something is wrong.
Penticton Honda service department delivered the comprehensive and timely service that I've come to expect from good Honda dealerships. I'll be taking my aging Fit there for my service requirements.
Asked for the best price and when it wasn't as good as everywhere else I re-asked for the best price and got shamed. Then after I told them I bought at another Honda dealer they told me they could beat the price. I bought from the dealer who was honest and transparent from the first email.
On Feb 29th of 2012 I purchased a vehicle from Penticton Honda. I was given the option to purchase extended warranty through the dealership. I was told if a claim was not made during the time of the extended warranty( 3 yrs), I would be reimbursed the premium. This sounded too good to be true, so I clarified it three times with the financial services manager. She assured me that the plan worked that way. The previous occurred and when I called to collect my initial premium from the administrator of the plan, I was informed that I did not qualify for the reimbursement because the financial service manager had checked the wrong box. I inquired as to what my recourse was. They informed me that I was to contact the dealership, who informed me that the financial services manager no longer was employed by them and they would not be reimbursing me anything. People be warned!! W.H. Block
Hands down the best place to buy a Honda or any other vehicle through the Sentes Autogroup. I've been buying fleet vehicles for over 20 years and you will not see this kind of price point nor service in the Lower Mainland. It truley is the best car & truck purchasing experience going in BC.
Last week we were vacationing in the Okanagan when our 2013 Honda Pilot starting running rough. We called the Service Department while on our way to our day trip, and they said they could take our vehicle in right away to see what the problem was. They also offered to shuttle us to our event, and pick us up when we were done. If that wasn't enough, they also assured us there would be a "loaner" vehicle for us to use while on vacation if our Pilot needed more time. They completely delivered on all they promised! At the end of the day, we were still able to enjoy our vacation day-trip, had our vehicle repaired AND weren't charged a dime as it was all on warranty! Thank you - not only for the excellent service, but for the peace of mind! We wish we lived closer to have them service our vehicles all the time!!!! We thought this type of customer service no longer existed - until now!!