Awsome experience. Great staff. Trade in value more than other Honda’s around EDMONTON Area.
I've been a loyal customer and have dealt with Steele Honda in St. John's, NL for years. I did not enjoy my experience with this specific location and I am still not!! Everything seems to be a hassle with them right down to reaching them on the phone! I wish i went elsewhere.... Jeannine
Great service, Melissa rocks, keeps me coming back.
Purchased a 2016 CRV ($25000) 6 months ago. Had the toughest time dealing with Finance as they planned to make us pay one year extra on top of the price of the Vehicle ($7000). Car gas was close to empty on pickup. Refused 1 free oil change at time of purchase. Salesperson not helpful at time of pickup. Original salesperson William was great. Complained to Honda Canada also, will never buy or service at St. Albert Honda
Great experience dealing with Amanda at St. Albert Honda. She was very very helpful and responsive to any questions I had, not pushy at all, and I drove away with exactly what I was looking for. Definitely recommend St. Albert Honda and Amanda.
Another wonderful experience with Amanda at St.Albert Honda!!
This is the second time I have purchased with Amanda and she always goes that extra mile with her friendly, professional and welcoming customer service. The pricing structure was clear, well explained, and upfront with no surprise fees. You can definitely count on her to find you the best deal on the vehicle you are wanting. I highly recommend Amanda to anyone that wants an easy, painless car purchase experience. I will be back and I will refer my family and friends.
I’m a buyer with trust issues and Amanda and the team at St. Albert Honda made me feel very comfortable about my purchase. When I arrived at the dealership, the car I really wanted was all ready to take for a spin. Amanda was extremely knowledgeable about the Civic making me feel confident that this was the right choice. I’m very happy with my new car and when I’m ready for a new one in five years, I know where to go!
Chris Myers
Please please please please please please please
Try not go to this dealership. When I went there was empty reson because Sales manager is rude no respect for customer. Do not give them deposit once they get deposit they think customer is garbage.
Finance staff doesn't have any finances knowledge.
Poor service. Please please please don't go.
Excellent customer service. Bought my first car from there after months of searching elsewhere. They were so transparent about everything and no additional costs to confuse you. Even during this pandemic they made it so easy and safe to purchase a car. I live in Edmonton but still made the trip to St.Albert to get the car just because of how excellent they were. My siblings got their cars from here too and they were really satisfied. Huge shoutout to Alex and Kayla!
I did not end up purchasing a vehicle here as it did not meet the requirements I was looking for. However, Amanda was an absolute pleasure to work with. She got back to me promptly with all my questions and never pressured me at any point. I would highly recommend dealing with her.
Engine light came on overheating within 3 weeks of purchase
Alex was great! Got us into exactly what we wanted after having a hassle with a different dealership. He didn’t mess around, and even stayed late with us to make sure we got what we wanted. 100% recommend him! Thank you
We purchased a used vehicle for our daughter about a month ago. At the dealership level, St. Albert Honda was 5 star. Sales rep Alex, sales mgr Ryan, and biz mgr Shannon were all fantastic to deal with. All highly recommended.
Only a four star rating because of ongoing challenges with go auto corporate. This was the fourth vehicle in 4 years from Go auto. Their rewards program is completely misleading. No go card rewards on any purchase or referral , only excuses or exclusions. Remove from your website if you aren't going to Honor your go card program.
I highly recommend buying your car from this dealership. We were on a tight timeline with my wife in Edmonton for wedding. It wasn't until noon on Friday that we decided to put down a deposit to buy the car. They were able to get everything in order and ready for her to pick it up on Sunday to drive home. Huge shout out to Sam S. and Cindy Y. for making this a quick and painless purchase. Thanks again!
I gave this review four stars instead of five only because I find the whole car shopping experience process archaic and less than pleasant. Purchased my last Honda 11 years ago and absolutely nothing has changed to modernize and improve the process -- still the back-and-forth to discuss with the manager (why can't the manager just sit with us??), still the old line about losing money on the sale (seriously??). However, on the positive front, my sales associate Darren Chubaty did his best to make the experience more palatable and went above and beyond to help me out with some of the technology, even after I took my vehicle home. I did attempt to purchase this same vehicle at another Honda dealership closer to home but they did not come close to the service I received at St. Albert Honda. Looking forward to a long and pleasant relationship with these folks.
The service department here has always been top notch. I recently had work done to my wife's CR-V and our technician, Colin, did an amazingly thorough job. I would recommend them to anyone.
Sam S. exceeds all expectations when it comes to professionalism and efficiency! He takes away all the effort in the experience.
I always refer others to him and they are ever so grateful!
Being thankful will never be enough! Need more Sams out there!
Just wanted to thank Mike for his refreshing service and attention to detail in sales. Dealerships can be a bit intimidating and pushy, so it was nice to have someone who was professional, informative, patient and just all around good at what he does. Being someone also in this industry, this type of service shines above. If anyone is looking to get into something new, I’d recommend, as he will take care of your needs your way!
The salesman jim I dealt with was great. He came and picked me up in he morning and gave me a ride to the dealership so I could pick up my vehicle I purchased. Everyone there was very nice and polite. I would highly recommend buying a vehicle there.
I had a great experience. The staff are very helpful and accommodated all our needs. Amanda and Victoria are amazing as they find ways to give us a good deal with the 2020 honda civic hatch sport touring. Will definitely refer the dealership to family and friends.
I bought a 2019 CRV from St. Albert Honda after shopping around for several months. I can honestly say that this dealership and their sales team was the most pleasant and least aggressive that I dealt with from all the ones I went too (Toyota, Volkswagen and several go autos). My salesman was Jim, who was super easy to work with and knew every detail about the vehicle. There was no games or pressure - which is really rare to come by when purchasing a new vehicle! It was totally refreshing to have such a good experience - thanks St. Albert Honda!
I was approached by mike, and he was fantastic and easy to deal with. He didn’t pressure you into anything at all and allowed you to feel comfortable with your purchase. I had a question about the vehicle I purchased a week after and Mike helped me with no hesitation.
I had a wonderful experience at St. Albert Honda with Amanda. She was professional, kind, and went above and beyond to ensure that my experience was excellent. I would not hesitate to recommend Amanda and St. Albert Honda to my colleagues, friends and family members. Thank you Amanda!
Great service, great facility, and great people! Darren got me the exact car I wanted at the price I didn’t expect. Fantastic salesmen. Strongly recommend!
Had a great purchasing experience with Darren. He was quick to respond to my original inquiry, was accommodating arranging a test drive, and the sale was simple and quick. No pressure during the sales on things I didn’t want or need, one of the best vehicle purchases I’ve experienced.
This has been my second time here and the atmosphere is nice and friendly. Tim, Amanda and Viktoria were the people who assisted us with the deal. It took a bit of time but it’s all worth it and they have been kind and understanding. Took the time to explain everything and make sure we understand which I appreciate.
Our salesman Alex did the best with what be was given, we came there with the vehicle we wanted out of their used lot and thought it would all be easy, between their service department sending wrong text messages to a sales manager outright lying when we signed the paperwork and saying he was gonna get something special for my wife for not making her delivery date and when we signed paperwork he said he had to order it and it was getting made and then the delivery day vehicle showed up with no paperwork, no registration which we paid extra for them to do and also no gift which when asked about turned into $150 on her gocard... I'm pretty sure you did t have to order and get that made Ryan and thanks for the bold faced lie bud wont be doing business there again for sure
I am very impressed with the sales experience I had purchasing a new HR-V at St. Albert Honda and would highly recommend Jim Asprey as a sales consultant. There are people who enjoy the thrill of purchasing a new vehicle, but my husband and I do not. I lost the coin toss, and set out on a mission to learn everything I could about a few vehicles I had researched, with the aim to test drive them all in one day and make a decision. The reputation of Honda's product brought me to the dealership, but the experience I had with Jim is truly what sealed the deal and brought me back to St. Albert Honda. I really appreciated his extensive knowledge, responsiveness and professionalism. Most of all, he was truly genuine and made me feel comfortable. He went above and beyond to ensure the whole experience was as positive as he possible could. Thank you!
I called. Got reception. Got parts. On hold for ten minutes. Got kicked back to reception and she refused to take a message! I call a business to spend my money. What business doesn't answer the phone and then reception refuses to take a message?! Whats a receptionist there for in the first place? Worst customer service ever and I want even in the building. I am completely shocked to see a business act this way! Fire the girl answering phones! Get a parts department that will answer a phone call!
Dealing with St. Albert Honda in buying a car was a great experience. My salesman Jim was excellent and I would recommend him to anyone buying a vehicle
The Service that I got here was the best service from all the go auto dealers, Ryan Taylor the Sale manager and Amanda Patrick were the only reason we bought here !
Was good. Had a good salesperson. Knew the car, was not pushy or overbearing. Got us all the info we needed. We will look him up if we come back to purchase a Honda.
John the ( GM ) at this dealership is truly understanding and helpful, he took the time to hear me out and fixed everything for me that I have been asking for, you dont see that at every dealership. He called me back as promised, knowing he is a busy guy running a dealership I felt he took my feelings into consideration and acted on them. Thank you very much John. Truly were helpful in this matter for me.
Jim was very helpful and enjoyable to work with.
He was very patient with my many questions and always responded quickly when I sent him a message. Everyone at St. Albert Honda are great!
My brother had a very hard and very disappointing time at this place. He was promised things that were not fulfilled after the document was signed, this was all because "THEY DID NOT WRITE IT DOWN AND WAS MY BROTHER'S FAULT FOR NOT MAKING SURE" I wouldn't recommend this dealership to anyone. They never keep their promises, and blamed everything to my brother... all that matters to them was they got the deal, and they could not careless about what happens after purchase.
I have leased a Honda CRV from them over the last 12 years. I just picked up my fourth vehicle!
The staff was friendly and helpful. Mark, the sales person was respectful, knowledgeable and helpful. He explained in detail the different options, models and pricing. He answered all my question and offered suggestions. As a result, I felt confident signing up for another lease, even though I shopped by myself.
Sheila and Lisa were also very helpful with completing the lease.
I love my new ride and would like to ad as a kayak enthusiast, it is important to be able to fit my 10’ Kayak inside securely without the hassle of a roof rack. St.Albert Honda let me bring my Kayak in to make sure it fits.
Incredible, worth driving from out of town! I highly recommend St.Albert Honda and Jim was the best sales person I’ve ever dealt with!!!! I feel like I could show up at his door and be welcomed in for dinner! Not the typical “sales” person! Here at St. Albert Honda they are growing a family of happy Honda owners! I’ll be back! Thanks to all the professional staff who helped me get into my new CR-V!!!!
Staff are knowledgeable and friendly. Service is done well and in a timely manner. I appreciate the perks like fresh coffee/water and designated cozy waiting area as you wait for your service. They are also great with offering a loaner vehicle if the service you are there for greatly impacts your daily schedule! I'm from Edmonton and trust me the drive is worth the service you get at St. Albert Honda!
Chelsea, our highly knowledgeable and friendly salesperson, matched us up with the perfect vehicle and accessories we wanted, a Honda Passport. After the sale, Chelsea did not stop there. She explained and helped set up the smart car features to our liking. She instructed us on how all these features worked something us older folks really needed help with. Ask for Chelsea if you are in the market for a new Honda.
I was very impressed with the service we received on May 3, 2019. My elderly parents were well taken care of. Jill went above and beyond to make my parents experience a good one. Our shuttle driver was also very kind and thoughtful. Thank you so much on behalf of my parents, Carl & Adeline Norris.
Just picked up my 2019 Honda Crv from St. Albert Honda. The sales staff were terrific. Very helpful. The support staff were also top notch. I recommend this dealership to anyone who wants straight shooting sales staff and good deals.
We wanted to leave a note to say how much we enjoyed buying our new van with Chelsea. Chelsea was very down to earth and a joy to work with. She was able to work around my out of town schedule. She was thorough with her explanations and made sure our questions were answered and if she didn't know the answer herself, she found out for us. When we had concerns, she was able to come up with solutions. When we received our van, she was very thorough going over all the functions.
She also followed up with us to see how we were doing after we had the van home and to see if we had any further questions. We really appreciated all her effort! Thank you Chelsea!
If I could rate better than five stars, I would. Alastair was incredible. This was my first vehicle purchase, and being completely green at the whole process and after test driving numerous vehicles (20+) I swung by my neighboring Honda. Alastair helped me out, we test drove a vehicle I didn't think I would fit in (quite tall) comfortably. However after test driving it, I had decided on what my purchase would be. Alastair and I corresponded for quite literally two YEARS frequently as he was keeping an eye out for the exact model I was after. Nearing the end of 2018, he gave me a heads up their courteous fleet vehicle would be coming off the lot and available for sale - in the exact model I was aiming for just a year newer. Any question I had, was answered. In fact he made the entire process smooth, and made sure I understood the inner-workings of the financing and the vehicle. Even though I was ignorant of the entire process at the start, by the end after all my silly questions I was 100% confident it was the car for me, and the purchase was a 100% informed decision. At any given point, Alastair treated me with respect, courtesy and didn't make me feel foolish for my questions. After a month of using the vehicle, the mileage is great, the winter tires are spot on, and I am through and through happy with the vehicle. I can't thank you enough Alastair; and I couldn't recommend you any better!
I did want to throw in a quick review of Sheila in accounting, though brief Sheila was very informative and pointed out all the options. Thanks Sheila!
The other quick review I wanted to toss in was for Lisa. She was the other person we had talked to in accounting the following day. Lisa was a blast! We did spend quite a lot of time together going through everything at my request. She was especially thorough as well! She was equally as informative as Sheila, and during our finance finalization we had a great time! She went the extra mile to see if we could do something for my friends financing (he was shafted a awful interest rate elsewhere) and hopefully save him some money in the long run. Thanks for your joyous personality and help Lisa!
If you're in the market for a car, go here! You won't regret it!
This is an exceptional car dealership and we've dealt with many. Amanda, in sales, helped make our purchase about as easy going as we've ever experienced buying a new vehicle. She was kind, not pushy at all and knew her product really well. Upon delivery of the vehicle, Amanda took the time to educate us in all (and I mean all) of the vehicles many features. She helped us personalize the settings, paired our phones etc. etc.
Now today I was in for service and had another great experience. Without an appointment, to accommodate my tight schedule, Mario managed to squeeze me in. Deanna was also very pleasant to deal with, even lending me a courtesy car so I wouldn't have to wait around.
Can't say enough about this excellent team.
The only reason they're getting a 3-star is because the sales associate was great to deal with other than that the rest was not a very good experience.
even though i did not buy a vehicle from this place, i was greeted right away and felt respected by the staff with my opinion and time kept in mind
Just stoped in to ask about a leaky tire we have. The parts guys went above and beyond to help. Didn't cost a dime. They were patient and understanding and never showed any frustration even though I took up their time. I definitely will return just for the customer service.
I had horrible experience buying my first vehicle in Edmonton, so I didn’t expect any better this time. So lucky I contacted St.albert Honda this time and they approved that shopping vehicle can be easy like grocery.
Some other dealership always push me to buy the top lines, and always argue when I dislike something. But I didn’t see those aggressive here.
The process was very smooth, after some chat, Gio understood our requirement and he demonstrated all futures of the car. Sheila in Finance customized a good warranty package for us with very good deal, I feel I spend every single penny on exactly I need. Normally we do compare shopping but this time My wife and myself very happy with everything and we decided not wasting time with other dealerships, we paid deposit. We picked up our vehicle last weekend.
I give 6 of 5 stars for this wonderful experience. I give extra half to the reception lady, we didn’t chat but she remember us after 3 weeks lol and another half to a young staff, I don’t know his name, the day was snowing and when he saw he immediately ran out and hold the door for grandma and my baby.
I had a few minor issues (as well as a few suggestions for process improvements) with the Service Department, but they resolved these issues to my satisfaction. In fact, they went above and beyond what I had originally expected from them. I will gladly continue to bring them my business. Thanks, I appreciate the effort to make things right!
I had my car serviced at St. Albert Honda and was very pleased with the service. They had me in and out quickly with no surprises and the work was perfect.
I was very pleased that they also washed my car as part of the service!