I had the hands down BEST experience purchasing my 2025 GMC Terrain. Ray and Gwen were exceptionally kind, accommodating and professional. I could not be happier with my purchase and look forward to servicing my vehicle at this site that had great amenities and is modern and comfortable.
I walked in Addison dealership looking a car that I was supposed to be getting from another dealer and it took them 2.5 weeks and still left with no car.. So I as told you when I walked into the Addison dealership located on Eglinton I spoke to Kyle Camilleri. Told him that I wanted a car that was the Equinox Active in red. He said yes I have it when would you like to get into it. I said ASAP he said we have the vehicle 🚗 so not a problem. I will try for Friday or Monday morning the latest. Kyle was an outstanding representative. He got me in the car on that Friday.
It felt like he was just as excited to make the sale and to make sure that I was happy too. KYLE your service commitment shows how much you care. 😊Thank you for everything you did and that you still do. KYLE thank you for your amazing and ever lasting support..
Disappointed with Service After the Sale
I’ve purchased one vehicle from this dealership and another at gm dealership on Erin mills and another gm at woodbine including a $100,000 car, but I will not be returning or recommending them to anyone. While the buying experience was decent, the service after the warranty ends is unacceptable.
I recently tried to get my running boards fixed and was met with unhelpful, dismissive attitudes from Sean and Mike in the service department. Instead of providing clear answers, they gave me vague quotes like “seven to eight hundred plus, plus, plus” without exact numbers or any willingness to book the repair properly. It felt like they just wanted to rush me out the door rather than provide the level of service you’d expect for such a significant investment in their vehicles.
This isn’t the first time I’ve experienced this kind of treatment here, and I’m incredibly disappointed. Once the sale is done, it seems like customer service is no longer a priority. For these reasons, I won’t be shopping here again or referring anyone to this dealership.
This is not on the dealership directly. The people that I have interacted with (mostly the service team) have been very kind. But the problem is much bigger. And it lies with GM. I bought a new 2023 Envision and from the start it has been a painful experience. At first we were sold the car without the heated seats as there was shortage of chips at that time. We were told it will be installed in 2-3 months. But it was not. I wasn't informed about the timeline either. It was me who had to call GM 1800 number and then I was booked for an appointment to get them installed. This is about 8 months from purchase.
Next, we were out on a family trip & suddenly the engine light came on. I was surprised and called roadside assistance. Upon running diagnostics they advised me to get it towed to the dealership. Turns out the engine had issues and the Turbocharger needed replacing. I am now sitting 3 months without the vehicle and no ETA on when I will have it back. No one in the dealership knows when it will be available. They cannot see the ETA on their system either. I called GM helpline & even they have NO clue. In short my new vehicle is sitting on the lot collecting dust & snow while NO ONE at GM has clue when it will be fixed. This is unacceptable in today's day and age.
Sandra were absolutely wonderful. She helped find something within my budget, were very kind individuals, and went above and beyond for me. I would recommend coming here and am so appreciative of the customer service by Sandra. she made buying a new car a great experience. Thank you!
I bought a 2025 Sierra 1500 Denali Ultimate from Sandra Marcinko. She was very receptive to my questions and was very knowledgeable about the truck. Additionally, she made sure that all my requests upon delivery were met. My expectations were blown away. I would recommend anyone to buy a car from them.
Ian helped my husband two years ago, and I came back this year to see him again. He helped me find the right car to fit my family and my needs. He was great to work with; no nonsense, straightforward, and honest. We'll be going back when we're in the market for a vehicle again!
A big shotout to Sandra Marcinko. I bought Chevrolet Trailblazer 2024. I went in for test drive and completed the paperwork. She made sure I understood everything.She answered all my questions about the vehicle, payments and inventory. The vehicle was not at dealership, but the manger (not sure abt the name) met me and assured that he will make some calls to get my desired trim, color and model and it will be delivered right here at the dealership.
Guess what, within 3 days as it was the weekend Sandra called me with good news. The offer and the whole process was just 10/10.
Once I got my vehicle sandra explained me all the features, the infotainment and helped me setup onstar services which is a plus.
If I ever have to buy a new vehicle, now I know where to go.
Sandra is truly exceptional, honest and reliable. She made the whole process so easy as it was my first purchase here in Canada. Thankyou Addison Team!!
I had the unfortunate opportunity of visiting the dealership two times in two weeks...once i left my GMC 2500 HD truck for two days and then i had to leave it for three days.....The Service officer Mr Mike expressed his inability to get it serviced because he had only one diesel technician..........I required a simple fuse to be replaced......but they reportedly did all kinds of diagnostics which cost me initially two hours of time costed at 160 dollars an hour....which cost was again repeated the second week....without any solution and with no guarantee it would be fixed on the third day it was still at GMC Addison.......at which point i was extremely upset. I took it to an electrician who found out in one hour of work....that the fuse was blown and i needed to replace it....They are such rogues who will tell you a cock and bull story....and charge you unnecessary charges and still end up not doing the work....We have six vehicles and we have taken our business elsewhere. I do not recommend even a single star to this team. Mr Luch who is the service manager....instead of listening to my story.....summarily agreed we should go.....they dont have a actual electrical technician....and they dont speak the truth that they cant solve it.......like a bad hospital that flogs a deadman to get maximum out of his dead body....this dealership sucks the blood of innocent customers without disclosing the actual problem they have......this is the second dealership amongst GMC dealerships where i saw this problem. Honest opinion is severely lacking here.
I can’t speak for the dealership on a whole, but this location definitely needs to replace people in their parts department - especially Bruce. I went in to get some quotes for winter tires for my 2024 Terrain which is a fleet vehicle. The moment I said fleet vehicle and that he would need to submit authorization to the fleet management company, Bruce acted like I asked for his first born and gave me so much unnecessary attitude. He then proceeded to whine to me about how my request is extra work for him because my tire sizes are non standard. How can they be non standard? They’re stock and what was provided to me straight from GM. Being the nice guy I am, I didn’t make a scene in front of everyone and quietly left under the ruse that I had to get to work and asked him to call me with the quotes. To his credit, he did call a few hours later. Except in the time it took him to do what I can only imagine is an extremely basic job for a someone in parts, I had driven to another tire shop (Kal Tire), received multiple quotes and had an appointment scheduled for the following week to have my new winter tires installed. Since it’s a fleet vehicle, we’re encouraged to get all service work including tires done at the dealership and that is exactly what I hoped to have done. Instead, the dealership lost what would have otherwise been guaranteed business all because of the attitude and hard time Bruce gave me. With that attitude towards his job, I can only imagine how much business he might have cost this dealership.
Recently bought a 2024 vehicle for this Addison location & had a wonderful experience. Immediately meeting Joe he listened to what I was looking for, showed me the options, & was patient with my questions. He really made it feel like family making sure I was aware of my options & comfortable with the process. We worked with Gwen in the office & she was so kind explaining everything to me. Thank you Addison for a great experience!
Went in to get my new winter tires mounted onto my winter rims ahead of the winter season and loved dealing with the parts & services team. They're kind, friendly, funny, and made it a great experience for me, especially on a Saturday.
I put my deposit in for the 2024 Chevrolet Equinox EV a few years back. Peter Maiuri, my salesperson, called me to inform that there was an offer for the LT model. I jumped on the offer and was given a thorough test drive that same day. Peter found me an available one from inventory within a day and I was able to pick it up 3 days later. Amazing customer service as he gives honest advice. Peter truly cared to show me how to learn more about the infotainment, charging, and maps related to the car. Very easy purchase. Michael from the parts department was very generous to help me order the mud flaps and floor liners for the car as well. He was ahead of me and asked if I wanted to be on the waitlist for the adapter that allows Chevrolet EV vehicles to charge at Tesla charging stations. When I walked into the drive thru of the service department, Anita served me so quickly! She was able to help out in picking up my vehicle after an exterior clean-up. Super happy with my new car purchase! 😁
Joe was a pleasure to work with from the first introduction to the hand off of my new to me ( used) vehicle. I was surprised to find the vehicle wasn’t properly cleaned or vacuumed. I guess my standards are higher and my trade in was detailed prior to being dropped off. The dealership was very professional and I would recommend them when purchasing your next vehicle.
Dear Sandra Marcinko, Thanks so much again for your help with the purchase of my Chevrolet C8 on August 30/2024.Your friendly and caring approach made the process very easy for me and the staff that I met through out the process was also helpful and friendly. I'll definitely recommend your services to my family and friends.
I got my GMC sierra Elevation from Sandra. she is so helpful. she try really hard to get what I want for the option. I recommend to see her when you need any car or truck.
Just bought a new Chevrolet, love the product. Was treated extremely well by my sales rep, Nabil - he was very patient, answered all my questions, punctual for all of my appointments, and spent a lot of time helping me set up the car on purchase. If you are looking for a new car, strongly recommend you talk to Nabil!
Sue saved the day! i smashed my driver mirror on a family trip in that area, my bad. kid were crying, daddy' truck was damaged.
called at 8am, nice! part in in stock. arrival to dealer at 8h30, explain the situation du Sue, service adviser, and like an angel Sue made sure it was done on the spot, faster than i ever saw. out and ready to go back to family vacation by 9h30.
i've never been so impressed with a dealer service. Thank you so much!
Very good service at this dealership. Got one of our 2500HD work trucks towed in here after experiencing an electrical issue and shut down on the road in Mississauga.
Despite not being from the area or ever purchasing a vehicle from their location, they treated us like one of their longtime customers.
The service department even took it upon themselves to fix the tailgate, recall for the truck while he was in their shop.
Truck was almost on empty so they put fuel in it and didn’t mark it up. They only charge us for what they put in it. That’s respectable.
Thanks again maybe we will buy a vehicle from here one day soon.
What a joke I've never been so disappointed with your service sorry lack of service. I've made two attempts now to have a factory recall down on my 2023 Corvette with no luck. The first time you had a third-party hack you can do the update wasted an hour and a half and now today, schedule it for 1030 at 12:30. I asked what was going on and you guys said you couldn't do it because you're having issues with another vehicle trying to do an update on ... I've taken my 2008 Z06 & 2021 Malibu and my 2009 Corvette ZR1 and now my 2023 stingray you'll never see my cars again, extremely disappointed and the lack of Communication and service ..... extremely disappointed over 12 years of using Addison . You'll never see any of my vehicles again.
I had a great experience buying a car at Addison Chevrolet. Sandra did an amazing job with helping me get my car. I would recommend Addison Chevrolet to anyone.
Just purchased a 2024 Chevrolet Pick-up Truck at Addison. I would like to thank Ray, Chris and Seanan and the entire team at Addison for there professional, knowledgeable and courteous manner in which they looked after the seamless transition in the purchase of my new vehicle.
If your ever interested in purchasing a GMC, Buick or Chevrolet vehicle, I strongly recommend Addison on Eglington in Mississauga. You will not be disappointed.
I recently leased a car with the help of Nabil (Billy), and I couldn't be happier with the experience. He was incredibly knowledgeable, patient, and attentive throughout the entire process. Nabil answered all my questions with clarity and honesty and was always quick at answering his messages for any questions. Nabil was a very nice guy and made my experience exceptional!
Great place to get your vehicle serviced. Susan is great. She explains everything thoroughly and gets the repair done. No beating around the bush and no upselling you things your car doesn’t need. I will be back again.
I have been getting my car service at Addison for many years. My service advisor is Susan Shier. Susan provides exceptional customer support, she is knowledgeable, helpful and always goes above and beyond.
I know I am getting the best customer care with Susan.
The customer service at this dealership is downright awful. It's not just about the money-grabbing schemes they pull, but the complete disregard for their promises. When I bought a vehicle from Addison on Eglinton Chevrolet Buick GMC, they assured me verbally that any warranty issues would be sorted out. But did they follow through? Not a chance.
When my vehicle needed B class service, I took it to the Mercedes dealership because the GMC one wasn't licensed for that type of work. Joe Pinch, the UCDA manager, promised it would be covered under warranty. So imagine my shock when I was slapped with a $1100 bill for a service I was told would be taken care of. And when I tried to hold them to their word, they laughed in my face and washed their hands of any responsibility.
The disrespect I faced during that encounter was beyond belief.
But let's talk about the tires. When I bought the car, they promised me two sets of "Good" tires. I asked for summer tires to be put on the vehicle. When I finally got the car on delivery day, the summer tires were in such terrible shape that they wouldn't even pass a safety inspection. Yet, they let me drive off with them anyway, without a care in the world. This implies that the safety inspection was conducted using the winter tires on the vehicle, as the tread on the summer tires was insufficient to pass safety standards. This unequivocally indicates that the summer tires are unsafe for driving.
They treated me like gold until they got my money. Then, they couldn't get me out of there fast enough. This kind of deceit and disrespect has no place in any business.
The experience at Addison on Eglinton was fantastic. Glen Pacheco was excellent, friendly, encouraging and extremely professional in introducing me to my new vehicle, and was helpful in making the paperwork process smooth. Chris Longman was also very helpful in the beginning stages of communication.
Had a great car buying experience which is unusual as it's usually one thing I dread. The dealership was awesome.
Nabil (Billy) was our salesperson and he was super. Very pleasant and knowledgeable. I would definitely recommend this dealership to anyone looking for a vehicle.
Definitely exceeded my expectations.
Best car purchasing experience ever!
Sandra was extremely helpful and worked with us to find us a vehicle that not only fit our budget, but our requirements as well!
Will definitely work with her again when we decide to purchase our next car!