Purchased a used "Executive Demo" vehicle from Uxbridge Ford, the day I bought the car it was a great buying experience! I even recall speaking to my neighbours about how enjoyable it was.
And then the nightmare started. I was called a day later and told they could not take my trade and wanted $1500 extra in order to complete the deal. I did not want to pay this and unfortunate for me they did accept to take the original deal.
I say unfortunate because I strongly believe the vehicle was in an accident as the A/C condenser was damaged and the front bumper started to come off (tear away) due to an impact damage prior to me owning it. These issues were only discovered after I took the vehicle to local shops to determine the cost of repairs.
I had originally posted a negative review due to this and they assured me they would work with me to try and come to a resolution. Any discussions went nowhere, and they did not even want to see the car in person but rather do everything to deny responsibility over the phone.
They were blaming this on possibly snow damage, but the car was under their ownership Since November 2018. What is strange is that the Pirelli PZero's on the vehicle should NOT be driven in any temperatures below 0C. As a result of these comments I did checkout the tires and under further inspection they are cracked due to being driven in the cold! Plenty of tread on there but no longer safe to drive.
I would have thought that they would have checked the vehicle over, and perhaps disclose these items to the new buyers. Things like cracked tires, cracked bumpers that originally were not that easy to see and not something you really think about on such a new vehicle.
So here I am, after buying and replacing the front bumper (1500) and tires (1000), I’m out 2500 dollars. I wouldn't recommend this dealer to anybody. In fact, two of my neighbours bought new F150s this month. I ensured Uxbridge Ford was not their dealer.
Absolutely the Best Car-Buying Experience!
I can’t say enough good things about my experience at Brandon Ford. Tommy, Shelly, and James Crews were absolutely amazing from start to finish. They were friendly, professional, knowledgeable, and made the entire process easy and stress-free.
What really stood out was how genuine and helpful they were. I never felt pressured, and they took the time to answer all my questions and make sure I was completely comfortable with my purchase. Their customer service went above and beyond what I expected.
If you’re looking for a dealership where you’ll be treated with respect and taken care of, I highly recommend Tommy, Shelly, and James Crews. They made this the best car dealership experience I’ve ever had, and I wouldn’t hesitate to recommend them to family and friends!
Thank you, Tommy
and James, for an outstanding experience! 🚗⭐️⭐️⭐️⭐️⭐️
Chris in sales and Nick in finance impressed me big time, I told them exactly what I wanted and they set it up in record time. They did the same for my husband with a truck in the fall. Good pricing, good trade in value on our old vehicles, and the most important - they respected my time. We weren't planning on driving only Fords but we will now, because of the team at Brandon. Thank you guys
My husband and I have bought three vehicles from Brandon Ford over the last 11 years. We always deal with Sudesh (Jack). He is a wonderful salesman and we have formed a lasting relationship over the years. Way more than 5 stars for customer service.
We have bought two certified preowned white Expeditions and a new black F350 STX Dully from him. All three vehicles have been wonderful. I have to give credit to the finance department and the service department as well. Everyone in the finance department has been respectful and attentive. The service department is outstanding. We literally drive six hours to Brandon for specialty service issues because we know they are going to fix things the right way.
I have sent several people from Panama City down to Brandon Ford. The prices are better and you can’t beat the quality service. I am a repeat customer and will continue to be one at Brandon Ford.
I’ve had the opportunity to purchase multiple vehicles from Brandon Ford over time, including fleet trucks and personal cars, and my experience has consistently been positive. The process is always straightforward, professional, and efficient, which is especially important when managing fleet purchases.
Lyle, in particular, has been excellent to work with. He’s knowledgeable, responsive, and genuinely focused on making sure everything goes smoothly from start to finish. Whether it’s helping find the right vehicle, coordinating details, or following up after the sale, he’s always been reliable and easy to communicate with.
What stands out most is the consistency—every transaction has been handled with the same level of care and attention. That’s not something you find everywhere. I appreciate the transparency and the fact that there’s never unnecessary pressure.
Overall, I’d highly recommend Brandon Ford and Lyle to anyone looking for a dealership they can trust, whether for individual purchases or managing a fleet.
Brandon Ford always show up! Shelly is our family go to guy! He has helped put us in our dream vehicles, always looking out. He knows what we are looking for and ensures we leave with what we came for. From the moment we park to walk in, looking, discussing financing, all the way to the Service Department for maintenance, we have been treated as VIPs, everyone greets us, asks how they can help and leads us in the right direction. The Sales and Finance teams remember us and we have loved our experiences with the 5 vehicles we have purchased through Brandon Ford over the past 9 years!!
Thank you for the time you spent with us yesterday, Shelly and Johan!!!
Great experience at Brandon Ford. Norm Wilson and Caitlin Brandon were great to deal with. Had a very family-style atmosphere and prices were just as competitive as the city. Definitely going to recommend this dealership as a place to do business with.
Your first time purchasing a car is a very nerve-racking experience, but I'm so lucky I chose to go to Brandon Ford. The staff there was incredibly helpful and insightful about the whole process. I was assisted by Sean, who walked me through everything step by step and never once made me feel pressured. They treated me like a real person, not just a potential customer. Can't speak highly enough about my experience there!
Nice facility and great atmosphere. The team at Brandon really know how to make you feel at home. Family run business that offers a "no pressure" environment.
Brandon Ford was a pleasure to visit, the staff are all so welcoming and friendly. My husband and I were just browsing and after visiting the dealership and the helpful staff they made a easy decision to trade in our vehicle for a Ford Edge. We love our new edge and will always recommend our friends and family to Brandon Ford.
go see Jim great salesperson